Zap Tone - STARPLUS Triad 1 Product Description Manual

Background Music (Optional)

Zap Tone

The Zap Tone feature enables ACD agents in the headset mode, to have ACD calls connected
to them automatically. The feature removes the requirement for the agent to press the
ON/OFF button to answer ACD calls.
ACD calls are connected when the agent is logged into any group and is available. A flexible
button [566] must be programmed for this feature to operate.
Background Music (Optional)
1. Dial [632] on the dial pad,
-or-
Press the preprogrammed flexible button. The LCD display shows the following:
2. Enter the desired channel on the dial pad. Confirmation tone sounds. Music is now heard
through the speaker.
3. Press the Volume Bar to change the volume. The following message displays:
Conditions
When you pick up the handset or press the ON/OFF button, music is discontinued
automatically.
Once the headset is enabled, BGM is discontinued.
Call Back
If you dial a telephone that is busy and want to activate Call Back:
1. Press the CALL BACK button.
2. Hang up.
3. When the busy station hangs up, you are signaled.
4. Answer the call; station you called is then signaled. (If your station is busy when signaled,
an automatic MSG is left at your phone).
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SP EA K E R B G M
M M M D D Y Y
A call back request is automatically invoked anytime a user listens to the intercom
busy tone for a preset period of time.
Only one Call Back request can be left at a station; the second request is converted
to a message wait call back request.
Chapter 6 - Digital Station Operation
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