Acd Overflow Station - Available/Unavailable Mode - STARPLUS Triad 1 Product Description Manual

Automatic Call Distribution
The status of the ACD agents is displayed with a letter following the station number
where the agent is logged in.
2. Press [
group, the next depression of the [
-or-
Press [#] to scroll down to the previous ACD Group. To return to an idle display, the
Supervisor/Agent station goes to on-hook condition.
Conditions
The ACD Group Members Status display is updated at the time the code is dialed.
If an agent made a call while out of service, the status would be out of service, not busy.

ACD Overflow Station - Available/Unavailable Mode

If you are an ACD Overflow station, you may place your station in the Available mode to
receive ACD calls, or you may place your station in the Unavailable mode to block ACD calls
from ringing your station.
Placing a Station in Available Mode
Dial [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD calls.
Placing a Station in Unavailable Mode
Dial [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from
receiving ACD calls.
X X X X : ### #A # ### A ## ##A
## ##O ## ##U ## ##D # ### B
XXXX = ACD Group number
#### = 3- or 4- digit station number
(N) = Not Equipped
(D) = Do not Disturb
(O) = Out of service
(U) = Unavailable
(B) = Busy on a call
(A) = Available
NOTE -- If an Agent makes a call while out of service, their status is out of service,
not busy.
] to scroll up to the next ACD Group. If more than eight members are in the ACD
.
] displays the additional members,
.
Chapter 6 - Digital Station Operation
6-15