Uniform Call Distribution - STARPLUS Triad 1 Product Description Manual

Uniform Call Distribution

The called station may press a flex button programmed as a Text Message button,
[633+#]. Press this flex button and dial the 2-digit message number (31–51) to respond to
the calling station. DTMF digits are not heard by either party.
When silent messaging is used to respond to a call, the existing call of the called station is
not disconnected while the messages are sent to the calling station.
The calling station must remain off-hook to receive silent messages.
If the called station responds with a text message, the text message displays on the LCD.
Each message may be programmed onto a flexible button, including a flex button on a
DSS/BLF console.
Uniform Call Distribution
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to
eight station numbers. Each group is assigned a pilot number. When this number is dialed,
the first available agent in that group is rung. Calls are routed to the station that has been
on-hook for the longest period of time.
UCD Available/Unavailable
If you are a UCD agent, you may place your station in the Available mode to receive UCD calls,
or you may place your station in the Unavailable mode to block UCD calls from ringing your
station.
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You may now receive UCD calls.
To make a station unavailable:
Dial [566]on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You are now blocked from
receiving UCD calls.
The calling station must be a display telephone and the called station must be a
keyset.
Chapter 6 - Digital Station Operation
6-69