Station Features Index - STARPLUS Triad 1 Product Description Manual

Station Features Index

Station Features Index
911 ALERT
A
ACCOUNT CODES
ACCOUNT CODES (VERIFIED)
ANSWERING MACHINE EMULATION
ATTENDANT RECALL
AUTOMATIC CALL BACK TIMER
AUTOMATIC CALL DISTRIBUTION (ACD)
Agent Positions
Alternate ACD Group Assignment
ACD Group Member Status
Guaranteed Message Announcement
Incoming CO Direct Ringing
No-Answer Recall Timer
No-Answer Retry Timer
Overflow Station Assignments
Overflow Station Forwarding
PC/ACD Interface Trace
Recorded Announcements (RAN)
Supervisor Positions
Supervisor/Agent Calls in Queue Display
Wrap-Up Timer Per ACD Group
AUTOMATIC LINE ACCESS
AUTOMATIC NIGHT SERVICE
AUTOMATIC PAUSE INSERTION
AUTOMATIC PRIVACY
AUTOMATIC SELECTION
B
BACKGROUND MUSIC
BATTERY BACK-UP (Memory)
BUSY LAMP FIELD (BLF)
N = No Additional Equipment Required
Table 2-1: Key Station Features/Software Packages
Feature
Chapter 2 - Digital Station Features
Std ACD Additional
Pkg Pkg Equipment
• •
• •
• •
• • VM System
• •
• •
•
•
•
•
•
•
•
•
•
•
•
•
•
•
• •
• •
• •
• •
• •
• • Music Source
• •
• •
2-3
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N