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Background Music (Optional)
Zap Tone
The Zap Tone feature enables ACD agents in the headset mode, to have ACD calls connected
to them automatically. The feature removes the requirement for the agent to press the
ON/OFF button to answer ACD calls.
ACD calls are connected when the agent is logged into any group and is available. A flexible
button [566] must be programmed for this feature to operate.
Background Music (Optional)
To select multiple background music channels from a station:
1. Dial [632] on the dial pad,
-or-
Press preprogrammed flex button. The following message displays:
2. Enter the desired channel on the dial pad. A confirmation tone sounds. Music is now
heard through the speaker.
Music is discontinued automatically:
Call Back
If you dial a telephone that is busy and want to activate Call Back:
1. Press the CALL BACK button.
2. Hang up.
3. When busy station hangs up, you are signaled.
4. Answer the call; the station you called is then signaled. (If your station is busy when
signaled, an automatic MSG is left at your phone.
0 : OF F
M M M D D Y Y
When you pick up the handset,
-or-
Press the ON/OFF button.
When the Automatic Call Back timer is enabled, a Call Back request is
automatically be invoked anytime a user listens to intercom busy tone for a preset
period of time.
Only one Call Back request can be left at a station; the second request is converted
to a message wait call back request.
1 :C H -1
2: CH -2
H H :M M a m
Chapter 5 - Electronic Telephone Operation
5-17
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