Answering Machine Emulation; Attendant Assignment; Attendant Recall; Automatic Call Back Timer - STARPLUS Triad 1 Product Description Manual

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Chapter 2 - Digital Station Features
The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be
enabled for the account code to print as part of the SMDR record. The
allows up to 250 12-digit account codes.

Answering Machine Emulation

When a call is sent to a voice mailbox, the station associated with that mailbox can press a
preprogrammed button to listen to the caller leaving the voice mail message. If the mailbox
owner decides to speak with the caller, they can press the preprogrammed button and
connect to the caller.
Two methods of notification are available, a ring mode or a speaker mode. These methods
are controlled by the type of flexible button assigned on the telephone.

Attendant Assignment

Any three Digital Telephones in the system can be assigned as Attendant stations. These
stations receive recalls and can place the system into Night Service. The Attendant stations
must be either Enhanced or Executive stations.

Attendant Recall

When a line is left on hold for a programmable time period, the station placing that line on
hold is recalled. If that station fails to answer the recall, the call is recalled to the Attendant(s)
for handling. There can be three Attendants per system. Transferred, Parked and Camp On
recalls also recall the Attendant.

Automatic Call Back Timer

The Automatic Call Back Timer invokes a call back anytime a user listens to a busy tone for a
programmable period of time. The Automatic Call Back Timer can be set to 00-99 seconds. A
value of 00 disables the timer. An Automatic Call Back does not occur when the timer is
disabled.

Automatic Call Distribution

The Automatic Call Distribution (ACD) feature is available with optional software. When
purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions
identified below.
Sixteen ACD groups can be programmed, each containing up to 252 station numbers (up to
the system station maximum).
Answering Machine Emulation
Triad 1/2/3 System