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2-10
Chapter 2 - Digital Station Features
STATION RELOCATION
STATION SPEED DIAL
SYSTEM CAPACITY
SYSTEM HOLD
SYSTEM SPEED DIAL
T
T-1 TRUNKING
TEXT MESSAGING (Silent Response)
TOLL RESTRICTION (Table Driven)
TRANSFER RECALL
U
UNIFORM CALL DISTRIBUTION (UCD)
Agent Queue Status Display
Alternate UCD Group Assignments
Auto Wrap-Up with Timer
Available/Unavailable Mode
Incoming CO Direct Ringing
No-Answer Recall Timer
No-Answer Retry Timer
Overflow Station Assignments
Recorded Announcements (RAN)
UNIVERSAL DAY/NIGHT ANSWER (UDA/UNA)
V
VOICE MAIL GROUPS (VM)
VM Disconnect Signal - Pass Through
VM In-Band Signaling Integration
VM LCD Message(s) Indication1
VM Mailbox Button
VM Message Waiting Indication
VM Tone Mode Calling Option
VM Transfer/Forward
VM Transfer with ID Digits
VOLUME CONTROL BAR (DKT)
N = No Additional Equipment Required
Table 2-1: Key Station Features/Software Packages
Feature
Station Features Index
Std
ACD
Additional
Pkg
Pkg
Equipment
•
•
•
•
•
•
•
•
•
•
•
•
T-1 Board
•
•
Exec Keyset
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
RAN Devices
•
•
•
•
VM System
•
•
VM System
•
•
VM System
•
•
VM System
•
•
VM System
•
•
VM System
•
•
VM System
•
•
VM System
•
•
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
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