STARPLUS DHS User Manual
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STARPLUS DHS User Manual

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Feature Package 3
DHS
/DHS-E
TM
TM
The Answer To Your
Company's Growing
Communication Needs

User Guide

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Summary of Contents for STARPLUS Starplus DHS

  • Page 1: User Guide

    Feature Package 3 /DHS-E The Answer To Your Company’s Growing Communication Needs User Guide...
  • Page 2 Feature Package 3 ® DHS/DHS-E™ STARPLUS User Guide Issue #1 - March 2000 P/N: 7052-03...
  • Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 4: Table Of Contents

    Contents General Description ............... 1 Digital Key Telephones ................1 Basic Key Telephone ............1 Enhanced Key Telephone ........... 2 Executive Key Telephone ............ 3 Direct Station Selector (DSS) Console <FP3> ........5 General Conventions ............. 6 Soft Button Prompts ..................7 Features .................. 8 Account Code ....................18 Forced Verified ..............
  • Page 5 March 2000 Call Waiting ....................37 Camp On ......................39 Busy CO Line ..............39 Busy Station ............... 40 Conference ....................41 Supervised ................41 Unsupervised ..............43 Directory Dial <FP3> .................44 Distinctive Ringing - Station <FP3> .............45 Do Not Disturb (DND) ................46 DND Override ..............
  • Page 6 March 2000 Voice Mail Button .............. 71 Voice Mail Monitor ............71 Voice Over Busy ...................73 Conditions ................. 74 Voice Recorder .....................74 Single Line Telephone ............76 Figures Basic Key Telephone ..................2 Enhanced Key Telephone ................3 Executive Key Telephone ................4 DSS Console .....................5 Soft Buttons .....................7 F3 Soft Button ....................31 Tables...
  • Page 7 March 2000...

  • Page 8: General Description

    General Description Digital Key Telephones DHS-E support three proprietary digital key telephones (Basic, Enhanced and Executive). These key telephones support a hot-keypad for dialing digits at any time. Basic Key Telephone The basic key telephone (refer to Figure 1) is equipped with a speaker for monitoring call progress and receiving call announcements but is not equipped with a microphone for Hands-Free (HF) reply.

  • Page 9: Enhanced Key Telephone

    General Description Figure 1: Basic Key Telephone Enhanced Key Telephone The Enhanced Key Telephone is fully equipped for HF, and speakerphone operation. This key telephone is expanded to 28 buttons. Eight fixed function buttons remain consistent with those of the Basic Key Telephone.

  • Page 10: Executive Key Telephone

    General Description 10 - 21, CO line 1-6, HF/Tone and Message Waiting. The Enhanced Key Telephone also is equipped with a 12-key Dial Pad for dialing intercom numbers, system feature codes and telephone network numbers on CO lines. Each telephone is equipped with an Additional Device Port (ADP) located on the underside of the phone for user-friendly connection of analog devices (answering machines, faxes, modems, cordless telephones, etc.).

  • Page 11: Executive Key Telephone

    General Description Figure 3: Executive Key Telephone The Super Twist LCD eliminates the need for contrast adjustment and enhances angled viewing position clarity of displayed data. A visual reference to call progress and call duration, as well as time and date information, is displayed.

  • Page 12: Direct Station Selector (Dss) Console

    General Description Direct Station Selector (DSS) Console <FP3> Previously only available on the DHS-E, the Direct Station Selector (DSS) Console is now also available on the DHS. One DSS Console may be assigned to a station. Each DSS Console uses one Digital Station Port.

  • Page 13: General Conventions

    General Conventions General Conventions Press the [CLEAR] button to cancel the current operation. The [FEAT] button joined with dial key codes will appear throughout the text. This button is used to access most system features. System resources are accessed using directory numbers to dial access the resource (station numbering, Hunt Group numbering, etc.).

  • Page 14: Soft Button Prompts

    General Conventions Soft Button Prompts OCT 1 FRI 8:00 STATION Figure 5: Soft Buttons bksp: The user may press the [bksp] button to erase the last data entered and either re-enter, or return to the previous prompt. save: The station user must press the [save] button to confirm an entry and continue with the next prompt.

  • Page 15: Features

    Features Features The System and Key Station features of the ® STARPLUS DHS/DHS-E™ Systems are listed and described in this section. An abbreviated feature index Table 1: Feature Access Codes is provided in , full- feature descriptions are provided alphabetically Table 2: System Numbering Plan following The following variables apply to the Feature Access...

  • Page 16: Feature Access Codes

    Features...
  • Page 17 Features...
  • Page 18 Features...
  • Page 19 Features...
  • Page 20 Features...
  • Page 21 Features...
  • Page 22 Features...
  • Page 23 Features...
  • Page 24 Features...

  • Page 25: Account Code

    Features Table 2: System Numbering Plan DHS-E PARAMETERS 01-12 700-717 CO Line Range 10-81 100-195 Station Numbers 82-89 800-807 Hunt Groups / Voice Mail Group CO Line Group Access Code (9 is the default code for CO Line access) Operator Code (0 is the default system Operator Attendant code) Account Code Forced Verified...

  • Page 26: Unforced/Unverified

    Features When you dial a valid account code, your telephone is still monitored for toll restriction according to the Class of Service (COS) assigned to your telephone. Unforced/Unverified Description You may dial a personal or departmental account code for future tracking of time spent on customer accounts.

  • Page 27: Canceling An Alarm

    Features To turn OFF a signaling alarm: When the alarm time is reached, you will hear tone ringing. 1. Press [FEAT] 2. Dial [✳ ]+ [9] +[2] Executive Telephones To turn ON a signaling alarm: 1. Press [FEAT] 2. Dial [9] + [2] 3.

  • Page 28: Attendant Administration

    Features Attendant Administration Description Attendant Administration is used to set the features Service Mode (Day/Night/Time), System Date and Time, and System Speed Dial. Operation 1. Press [FEAT] 2. Dial [#] + [0]. The display shows: C HK PS W D :__ bksp save 3.

  • Page 29: System Date And Time

    Features System Date and Time 1. Press [time]. The display shows: SYS TE M TI ME ba ck nex t show 2. Press [show]. The display indicates: YEA R : YR ba ck nex t 3. If the year is correct, press [next]. 4.

  • Page 30: Additional Information For Speed Dial

    Features 4. Press [chg]. The display will show: back n ex t s how 5. Dial the number to be stored in the bin. 6. Press [save] 7. Press [back] to return to Step 4 and continue programming speed dial numbers or press [next] to return to the main menu, or press [chg] if the speed dial number was incorrectly entered.
  • Page 31 Features restricted CO line calls can be made from telephones that are normally restricted. Operation At the telephone without extended dialing privileges: 1. Press [FEAT] 2. Dial [5] + [5] 3. Dial your station number. Basic and Enhanced Telephones 1. Perform the Operation Steps 1-3. 2.

  • Page 32: Automatic Busy Redial

    Features Automatic Busy Redial Description Automatic Busy Redial (ABR) may be used to redial the last number. The system will automatically dials the number and then monitors the line for a busy signal. If a busy signal is detected, the system ends the call and attempts to dial the number again.

  • Page 33: Canceling An Automatic Line Selection

    Features Operation Basic and Enhanced Telephones 1. Press [FEAT] 2. Dial [9] + [5] 3. Dial the following codes to select the item you want the telephone to access automatically: [0] - intercom, [1] - any outgoing line, [2] + [x] - any specific line, where x is that line dial [0] (0-9 for line 10, [✳] for line 11, [#] for line 12).

  • Page 34: Background Music

    Features Background Music Description When your telephone is idle and the feature is enabled and activated, you can hear background music (BGM) through the loudspeaker. Operation To enable/disable: 1. Press [FEAT] 2. Dial [5] + [2] If a feature button is programmed for BGM, the lamp for that button will not light to indicate BGM is activated.
  • Page 35 Features 4. Station you are calling is busy. S TA WA IT cbck Basic and Enhanced Telephones To send a Call Back: 1. Press [FEAT] 2. Dial [9] + [1] To answer a Call Back: 1. When the Call Back process begins, your telephone will ring a special Call Back ring for 30 seconds.

  • Page 36: Call Forward

    Features Press [reply] to continue the Call Back. The display will show: C AL L IN G STA xx cb ck msg 3. If you press [del] in Step 2, the Call Back will be canceled and the display will show: C AL L BACK DE L ET E To cancel a Call Back: 1.

  • Page 37: Station

    Features Station Description There are many Call Forward choices: Forward calls when your telephone is idle. Forward calls when your telephone is busy. Use the Follow Me feature to receive calls at a temporary location and activate the feature remotely from another station. Forward your calls when there is no answer.

  • Page 38: Caller Identification

    Features Call Forward cannot be activated at a telephone in Do Not Disturb (DND). Only one type of Call Forward can be active at a station at any time. Call Forward cannot be programmed for more than three stations in a series. Caller Identification Name/Number Caller ID <FP3>...

  • Page 39: Answered Call Table

    USE VOL +/- KEYS 3. Press either the [volume up] or [volume down] button to begin reviewing calls. ✱ d ia l VODAVI more d el Answered Calls are displayed with an asterisk in the upper right of the display screen.

  • Page 40: Unanswered Call Table

    Features To dial the name/number displayed (long distance call): 1. Press [dial]. VODAVI lo ngd loca l 2. Press [longd]. The number 1 will be dialed followed by the telephone number. To dial the name/number displayed (local call): 1. Press [dial].

  • Page 41: Review Call Information

    Features To dial the name/number displayed (long distance call): 1. Press [dial]. VODAVI lo ngd loca l 2. Press [longd]. The number 1 will be dialed followed by the telephone number. To dial the name/number displayed (local call): 1. Press [dial].

  • Page 42: Call Park

    Features Call Park Description This feature allows you to have calls parked at your telephone that can be retrieved from any telephone in the system. Calls are parked and retrieved by dialing the Call Park code followed by the pre-assigned station number.

  • Page 43: Call Pickup

    Features Dial [FEAT] + [7] + [3] followed by the CO line number (1-12 DHS) (700-717 DHS-E), Press the flashing CO line button (if the CO line for the parked call appears on the telephone). To retrieve a parked call: (Executive Telephones ONLY) 1.

  • Page 44: Direct

    Features Direct 1. Press [FEAT] 2. Dial [5] + [3]. At an Executive Telephone, the display will show: DI RE CT PI CKUP 3. Dial the station number to pick up the call. Group 1. Press [FEAT]. 2. Dial [5] + [4]. The Call Pickup feature code may be programmed on any programmable feature button.
  • Page 45 Features 2. Station 12 hears a ringback tone and the display shows: 16 WAIT cbck 3. Station 16 hears one ring tone and the display shows: 12 WA IT reply rej ec t 4. Station 16 can either reply or reject the call: To reply: Press [reply].

  • Page 46: Camp On

    Features Camp On Busy CO Line Description This feature allows you to Camp On a busy CO line and reserve that CO line for use when it becomes available. This feature eliminates the need for you to continually observe the line status for availability. You may only have one Camp On active at any time.

  • Page 47: Busy Station

    Features 4. You will hear ringing when the line becomes available and the display will show: L N x 5. Press the line button or lift the handset. The display shows: CO LI N E x To cancel: 1. Press [FEAT]. 2.

  • Page 48: Conference

    Features 1. While listening to the busy tone after calling a station, the display will show: xx BUS Y cbck msg nex t 2. Press [next]. The display will show: BUS Y camp vo ice Press [camp]. The display will show: C AM P ON TO xx You will hear a confirmation tone, followed by, Music- On-Hold (if equipped) until your Camp On is...
  • Page 49 Features To establish a conference while on a line: 1. Press [HOLD]. The current call is placed on hold and intercom dial tone is heard. 2. Press another line button (or dial a DHS system station and go to step 4). 3.

  • Page 50: Unsupervised

    Features 3. Dial the station number or press the line button to talk privately. Executive Telephones To force release or talk privately: 1. Press [private] or [forced]. 2. Dial the station number or press the line button to release or talk privately. Any conference feature code may be programmed on any available programmable feature button.

  • Page 51: Directory Dial

    Features 2. Press [FEAT] 3. Dial [7] + [7]. At an Executive Telephone, the following display will be seen momentarily. UN SUPE R VIS ED C N F 4. If no further action is taken, the display returns to idle status. At this time, the two lines are conferenced.

  • Page 52: Distinctive Ringing - Station

    Features 4. Press the soft key <show> to locate the most likely entry and volume keys to scroll the names, until you locate the one you were trying to find: C HAR L ES _ bk sp show Then press any soft key to dial, once the desired name is displayed.

  • Page 53: Do Not Disturb (Dnd)

    Features 2. Dial [#] + [7] 3. Dial a ringing tone code (1-5). The Distinctive Ring code #5 results in no ringing; it turns the ringer off. Executive Telephones 1. Press [FEAT] 2. Dial [#] + [7]. You will hear the current ringing tone.

  • Page 54: Dnd Override

    Features 2. Dial [4]. You will hear a confirmation tone on an Executive Telephone displays: DO N OT D IST UR B 3. Repeat Steps 1 and 2 above to cancel DND. You will hear a confirmation tone on an Executive Telephone.

  • Page 55: Direct Station Selector (Dss) Console

    Features The Override option is displayed only if your COS is higher than the Station 16 COS. 2. Press [override]. If Station 16 is idle, your display shows: CAL L IN G STA xx cb ck msg 3. If Station 16 is busy, your display shows: BUS Y cbck msg nex t...

  • Page 56: Co Line Flex Button Codes

    Features 2. Press [FEAT] 3. Dial the system feature code. 4. Press [HOLD] To program a BLF/DSS button: 1. Dial [1] 2. Dial the station number. 3. Press [HOLD] To program a CO line button: 1. Dial [0] 2. Dial the CO line number or code for a CO line Table 5: CO Line Flex Button Codes group.
  • Page 57 Features 3. Press the Programmable Feature Button. 4. Dial [0] 5. Press [HOLD] Executive Telephones To program DSS console buttons: 1. Press [FEAT] 2. Dial [#] + [5]. The display shows: PR ES S DS S K EY 3. Press a programmable feature button. The current contents of that button is displayed.
  • Page 58 Features To program a CO line button: 1. Press [DIR]: DI R N O. : _ _ bk sp save chg 2. Dial the CO line number (700-717). CO L I NE _ _ _ bk sp s ave 3. Press [save] To program a BLF/DSS button: 1.

  • Page 59: Hold

    Features 2. Press [FEAT]. F will appear on the display: FTR COD E: F50 bk sp save chg 3. Dial the feature code. 4. Press [save] To erase the contents of a programmable feature button: 1. Press [save] instead of dialing a code. If you dial an invalid code, you will hear error tone and an Executive Key Telephone display will show CODE UNAVAILABLE.

  • Page 60: Automatic

    Features Automatic Description You may enable this feature on your telephone to simplify call handling, avoid accidental lost calls, and assist call transfers. Operation To enable/disable: 1. Press [FEAT]. 2. Dial [9] + [4]. During a telephone conversation: 1. Press a different line button. The first call is automatically placed on Exclusive Hold.

  • Page 61: Reminder Time

    Features minutes) time expires. You will hear a tone alerting you that the timer has expired and your call is now on System Hold. The green lamp at your telephone will flash slowly and the red lamp at other stations will begin to flash slowly. Exclusive Hold is used only for CO line calls.

  • Page 62: Other Displays

    Features 2. Ringback tone is heard or if the called station is in Voice Announce mode, a connection is automatically selected. VOIC E C ALL ms g 3. If the called station is busy, busy tone is heard. BUS Y cbck nex t 4.

  • Page 63: Message

    Features Message Outgoing Description You may send a message waiting, a customized message, or one of 6 pre-programmed messages to other Executive Key Telephone users on the system. Operation When you dial another Executive Key Telephone, you will be given the option to leave a message: C AL L IN G S TA xx M SG 1.

  • Page 64: Dial Pad Key Programming

    Features Table 6: Dial Pad Key Programming Depressions: † ‡ Dial Key [1] is used to select special characters. † Dial [✻] before a Dial Key to insert the number on the dial pad key instead of a letter in this character position. When [✻] is pressed after a letter has been selected for this character posi- tion, the selected letter is forced to lower case.

  • Page 65: Executive Notify

    Features 3. Press [send]. To view a message: 1. The Message Wait button will flash and the display shows: M SG FR OM S TA x x s how d el 2. Press [show] to display the message sent to you. Executive Notify Description Executive Notify provides you with a method to...

  • Page 66: Message Waiting

    Features Table 8: Available Executive Notify Pre-programmed Messages OUT FOR LUNCH IN A MEETING BE BACK SOON OUT OF OFFICE LEFT FOR THE DAY ON VACATION 3. Press [store]. When another Executive Key Telephone user calls you, the message OUT FOR LUNCH will be displayed on the caller’s telephone display:.
  • Page 67 Features Executive Telephones To send a Message Waiting: Upon calling Station xx and receiving no answer or busy: C AL L IN G STA x x cbck msg BUS Y cbck nex t [cbck] won't be displayed unless called station is in tone mode.

  • Page 68: Music-On-Hold (Moh)

    Features To answer multiple Message Waitings: 1. Your telephone display shows the following: M SG FR OM S TA xx mo re reply d el 2. Press [more] to review the other messages. To cancel a Message Waiting: 1. Press [FEAT]. 2.
  • Page 69 Features Conditions Each time the Night Service code is entered, the system mode of operation changes to the opposite mode. When the system is in the Night Service mode, all Executive Key Telephones will display night. Page Description You can perform several types of pages: Internal Paging - page a group or place a system- wide internal page.

  • Page 70: Pause

    Features Pause Description You can insert a pause to generate an intentional delay in dialing on outgoing CO line calls. Operation 1. During dialing on any CO line or when “Speed programming a Speed Dial bin (refer to Dial” ), press [FEAT]. 2.

  • Page 71: Save Dialed Number (Sdn)

    Features 5. If the Last Number Redial memory is empty, you will hear error tone and an Executive Telephone will display: L NR EM PT Y The LNR feature code may be programmed on a programmable feature button. Conditions Last Number Redial cannot be applied to intercom calls.

  • Page 72: Speed Dial

    Features Conditions The SDN is a maximum of 16 digits. Save Dialed Number feature code may be stored on any feature button. Speed Dial Description Speed Dial allows you to store frequently dialed numbers. These numbers are selected for dialing by the appropriate bin number.
  • Page 73 Features 4. Press [HOLD]. You will hear confirmation tone. Executive Key Telephone To store a telephone number in a personal Speed Dial bin: 1. Press [FEAT] 2. Dial [#] + [1]. The display shows: SP EED N O : _ _ bksp s how 3.

  • Page 74: Station Feature Status Check

    Features To chain together Speed Dial bins: 1. Enter [FEAT] + [1] + [BIN #] as part of the number in any speed bin to dial that bin contents, after the contents of the current bin. 1 6 0 25 5 5 1 2 1 2 @ 0 0 ch g To dial a number stored in Speed Dial: You may choose to first press an idle [CO line] or you...

  • Page 75: Transfer

    Features 4. Continue pressing [next] to display the status of the remaining features: User Saved Number Day COS Night COS Auto Hold Phone Lock Voice Announce Call Wait Setting Page Receive Night Station Transfer Description There are three types of transfer you may use: screened, un-screened, and one-button.

  • Page 76: User Saved Number Redial (Usnr)

    Features User Saved Number Redial (USNR) Description When on a CO Call, the user can enter numbers (telephone number, FAX number, or even bank account number), as a scratch pad entry for future use. Operation To store a USNR number while on a call: 1.

  • Page 77: Operation

    Features Operation When your telephone is set for VA-HF mode: 1. The call is automatically connected and your display shows: C A LL 2. The display at the calling station reads: VOIC E CA L L In VA-Privacy mode, the call can come in with mute on.

  • Page 78: Voice Mail Button

    Features You may forward calls to the Voice Mail system using Call Forward and the Voice Mail Hunt Group number. To turn ON the VM indicator lamp: 1. Dial [#] + [9] + [6]. 2. Dial station number. To turn OFF the lamp: 1.
  • Page 79 Features Operation When you hear the alert tone (double beep) while on a call: 1. Press [HOLD] or disconnect [CLEAR]. 2. Press [FEAT] 3. Dial [6] + [4]. An Executive Telephone will display: M ONI TOR C AL L 4. Press [yes] to monitor the caller leaving a message or [no] to return to idle.

  • Page 80: Voice Over Busy

    Features Voice Over Busy Description If your telephone is busy you may still receive a voice announcement from a calling station. Operation Basic and Enhanced Telephones To place a Voice Over Busy: 1. After dialing a busy station and listening to busy tone, press [FEAT].

  • Page 81: Conditions

    Features To reject a Voice Over Busy: 1. The display shows: S TA VOI CE rej ec t 2. Press [reject]. The display shows: R EJEC T VOIC E To allow Voice Over Busy calls: 1. Press [FEAT]. 2. Dial [9] + [✳]. To deny Voice Over Busy calls: 1.
  • Page 82 Features Operation During a conversation: 1. Press [FEAT] 2. Dial [7] +[2]. An Executive telephone will display: R ECOR DE R SE TUP 3. Once the Voice Recorder connection is established, the display will show: R ECOR DI NG 4. Disable the feature at any time by Steps 1 and 2 above or by pressing a [programmed feature button].

  • Page 83: Single Line Telephone

    Single Line Telephone Single Line Telephone The System and Single Line Telephone Features of the ® STARPLUS DHS/DHS-E™ Systems are listed and described in alphabetical order. Features described here pertain to Single Line Telephones and Analog devices (FAX, modem, cordless phone, etc.) connected DHS/DHS-E to the via the 2-Port Analog Adapter and...

  • Page 84: Slt Feature Access Codes

    Single Line Telephone Table 10: SLT Feature Access Codes FEATURE DHS-E Authority Code #55+ SS +PPPP #55 + SSS+ PPPP Call Back Cancel #✳91 #✳91 Call Brokering Call Forward Busy #21 + SS #21 + SSS Busy/No Answer #25 + SS + T #25 + SS + T Cancel Direct (all modes)
  • Page 85 Single Line Telephone Table 10: SLT Feature Access Codes FEATURE DHS-E Camp On Busy Station CO Line Cancel #✳93 #✳93 CO Line Access ✳4 + (g) ✳4 + (g) Line Group ✳3 + C ✳3 + C Specific Line Do Not Disturb (Set/Clear) Hold F + wait F + wait...
  • Page 86 Single Line Telephone Table 10: SLT Feature Access Codes FEATURE DHS-E Speed Bin ##4 + T +✳1 + nn ##4 + T +✳1 + nn Station ##4 + T + SS ##4 + T + SSS System All Call Page ##4 + T + #502 ##4 + T + #502 Intercom Call (two or three...
  • Page 87 Single Line Telephone Table 10: SLT Feature Access Codes FEATURE DHS-E Station Alarm Cancel #✳92 #✳92 #92 + hhmm #92 + hhmm Station Lock #97 + PPPP + # #97 + PPPP + # Password Change #97 + PPPP + pppp #97 + PPPP + pppp Unlock #97 + PPPP +✳...
  • Page 88 Index clear 7 CO Line Account Code 18 Transfer Alarm Conference Station Supervised Attendant Unsupervised Administration Authority Code Automatic Busy Redial 25 Digital Key Telephones Automatic Line Selection 25 Dial Save Number (SDN) Digital Key Telephones 1 back 7 Basic Background Music (BGM) 27 Enhanced Basic Key Telephone 1...
  • Page 89 March 2000 Hold Soft Button Prompts 7 Abandon(Loop Supervision) Speed Dial 65 Pause Station Automatic Distinctive Ring Exclusive Reminder Time System Transfer 68 Last Number Redial (LNR) 63 User Saved Number Redial (USNR) Message Executive Notify Outgoing Waiting Voice Announce 69 Music On Hold (MOH) 61 Voice Mail Button...
  • Page 90 ©2000 Vodavi Technology, Inc. Vodavi is a registered trademark of Vodavi Technology, Inc. SP7052-00...

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