Night Service; Off-Net Forward - Incoming Co Lines; Override; Position - STARPLUS Triad 1 Product Description Manual

Attendant Features

Night Service

The Night Service feature provides a means to put the system in night mode from any keyset
or remove the system from night mode from any keyset, providing the system was put in
night mode by the night service feature flex button. If the system was placed in night mode
by the Attendant using the DND button or if the system was placed in night mode by the
automatic schedule, the night service flex button cannot remove the system from night
mode.

Off-Net Forward - Incoming CO Lines

The Off-Net Forward feature allows the first Attendant to forward incoming CO calls to an Off-
Net location. The Attendant must have a direct appearance of the CO line to be forwarded.
Forwarding can be established on a per CO line group basis, all CO lines, or an individual CO
line may be simultaneously forwarded to an off-net location.

Override

Attendant stations may override a busy station or ring a station in DND. While busy, pressing
the override key provides override tone and a five second delay before voice cut-through to
the called party occurs, automatically placing any outside line call on Hold. The Attendant
Override function must be programmed onto a flex button and can be enabled or disabled.

Position

The system identifies three maximum programmable stations as Attendants for line recalls
and Attendant features. The first programmed Attendant can enter system date and time
information and System Speed numbers from this position without entering the
programming mode. The
Attendant pressing the NIGHT (DND) button or dialing the NIGHT code.

Preset Forward

System programming allows programming of the Attendant station so if the Attendant is
busy or not there, the call is automatically forwarded to another station or group (VM, Hunt,
ACD, or UCD) after a programmed time period. (Refer to Call Forward, Station, and Preset
features.)

Recall

A held CO call left unattended by a station recalls the Attendant(s) after a programmable
time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display
that identifies the originating station of the unanswered call.

Special Ring Mode

The Special Ring Mode feature provides an additional ring mode that is manually invoked by
the Attendant. This mode provides a third ring list so that the system has a day ring mode, a
night ring mode, and a special ring mode. Each CO line can have a special mode ring
assignment associated to it. Up to ten stations per CO line may ring in the special mode. By
default, no stations are programmed to ring in the special ring mode.
Triad 1/2/3 System is placed in Night Service by any programmed
Chapter 4 - Attendant Features
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