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STARPLUS Triad 1 Product Description Manual

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Table of Contents

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STARPLUS
Triad 1/2/3
TM
Product Description Manual
Issue 4.1 - February 2003

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Summary of Contents for STARPLUS Triad 1

  • Page 1 STARPLUS Triad 1/2/3 Product Description Manual Issue 4.1 - February 2003...
  • Page 2 VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. STARPLUS TRIAD are registered trademarks of VODAVI Technology, Inc.

  • Page 3: Table Of Contents

    Contents Introduction Regulatory Information (U.S.A.) ......................1-3 Telephone Company Notification ....................1-3 Incidence of Harm ..........................1-3 Changes in Service ........................... 1-3 Maintenance Limitations ....................... 1-3 Hearing Aid Compatibility ......................1-4 UL/CSA Safety Compliance ......................1-4 Notice of Compliance ........................1-4 Toll Fraud and DISA Disclaimer ......................
  • Page 4 Contents Call Back ..............................2-18 Call Cost Display ............................2-18 Call Coverage ............................. 2-18 Call Forward - Preset ..........................2-19 Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups ........... 2-19 Preset Call Forward - Off-Net ......................2-19 Preset Call Forward - Per CO Line ....................
  • Page 5 Contents CO Ring Detect ............................2-27 Conference ..............................2-27 Multi-Party Conference ........................2-27 Unsupervised Conference ......................2-27 Conference Enable/Disable ......................2-27 Database Printout (Dump) ........................2-27 Database Upload/Download ....................... 2-28 Dial By Name .............................. 2-28 Dial Pulse Sending ........................... 2-28 Dialing Privileges ............................
  • Page 6 Contents Hunt Groups .............................. 2-38 Chaining ............................... 2-38 Pilot Hunting ............................2-38 Station Hunting ..........................2-38 ICLID / Caller ID ............................2-38 Answered ICLID Table ........................2-39 Caller-Entered ICLID Digits ......................2-39 Caller ID Name/Number ......................... 2-39 Calling Number/Name Display ....................2-39 Incoming Number/Name for SMDR Records ................
  • Page 7 Contents Off-Hook Signaling ..........................2-47 Off-Hook Voice Over ..........................2-48 On-Hook Dialing ............................2-48 Online Programming ..........................2-48 One-Touch Recording ..........................2-48 Page/Relay Control ..........................2-49 Paging ................................2-49 Access Restriction ..........................2-49 External ..............................2-49 Internal ..............................2-49 Park Personal ............................. 2-49 Pause Timer ..............................
  • Page 8 Contents Canned Toll Restriction ........................2-56 Transfer Recall ............................2-57 Uniform Call Distribution ........................2-57 Agent Queue Status Display ......................2-57 Alternate UCD Group Assignments ................... 2-57 Auto Wrap-Up with Timer ......................2-57 Incoming CO Direct Ringing ......................2-58 No-Answer Recall Timer ......................... 2-58 No-Answer Retry Timer ........................
  • Page 9 Contents Personalized ............................3-7 Custom ..............................3-8 Name In Display ............................3-8 Off-Hook Preference ..........................3-8 Paging ................................3-8 Access Restriction ..........................3-8 External ..............................3-8 Internal ..............................3-8 Personal Park ............................. 3-8 Speed Dial - Station ..........................3-9 Speed Dial - System ..........................3-9 Toll Restriction (Table Driven) ......................
  • Page 10 viii Contents Electronic Telephone Operation Introduction ............................... 5-3 Account Codes ............................5-5 Account Codes / Traveling COS (Verified) ..................5-5 Answering a Recall ..........................5-6 Answering Machine Emulation ......................5-6 Notification Methods ........................5-6 Mailbox Options ..........................5-7 Automatic Call Distribution ........................5-8 ACD Agent Help ..........................
  • Page 11 Contents Directed Call Pickup ..........................5-29 Directory Dialing - Stations ........................5-29 Direct Inward System Access (DISA) ....................5-31 Do Not Disturb (DND) ..........................5-31 One-Time Do Not Disturb ......................5-31 Exclusive Hold ............................5-32 Executive Override ..........................5-32 Executive/Secretary Transfer ....................... 5-33 Flash ................................
  • Page 12 Contents Repeat Redial ............................. 5-52 Save Number Redial (SNR) ........................5-53 Speakerphone ............................5-53 Station Relocation ........................... 5-54 Station Speed Dial ........................... 5-54 Storing Speed Numbers ........................5-55 System Speed Dial ........................... 5-56 Text Messaging (Silent Response) ..................... 5-56 Transferring CO Calls to a Station Forwarded to VM ..............5-57 Uniform Call Distribution ........................
  • Page 13 Contents Zap Tone .............................. 6-19 Background Music (Optional) ......................6-19 Call Back ..............................6-19 Call Coverage ............................. 6-20 Call Forward: Station ..........................6-21 Call Forward - All Calls ........................6-21 Call Forward - Busy ........................... 6-22 Call Forward - Busy/No Answer ....................6-23 Call Forward - Follow-Me .......................
  • Page 14 Contents Incoming CO Call Transfer ........................6-44 Intercom ..............................6-45 Intercom Button ..........................6-45 Intercom Calling ..........................6-46 Intercom Transfer ..........................6-47 Keyset Mode .............................. 6-47 Keyset Self Test ..........................6-48 Last Number Redial (LNR) ........................6-49 LCD Display - Contrast ........................... 6-49 Least Cost Routing (LCR) ........................
  • Page 15 Contents xiii UCD Calls In Queue Display ......................6-70 UCD Overflow Station - Forwarding Assignments ............... 6-70 Universal Day/Night Answer ........................ 6-71 Voice Mail ..............................6-71 Voice Mailbox Button ........................6-72 Voice Mail Group Button ........................ 6-72 VM Transfer with ID Digits ......................6-73 VM Tone Mode Calling Option ....................
  • Page 16 Setting System Time and Date ......................8-21 Speed Dial - System Storing ......................... 8-21 Liquid Crystal Displays Introduction ............................... 9-3 10 Triad 1/2 System Configuration Triad 1/2 General Description ......................10-3 System Hardware Preferences ..................... 10-3 System Control and Flexibility ..................... 10-3...
  • Page 17 Contents Triad 1 Common Control Equipment ....................10-4 Basic Key Service Unit (BKSU) ....................... 10-4 Expansion Key Service Unit (EKSU) ..................... 10-4 Power Supply (PSU) ......................... 10-4 Triad 2 Common Control Equipment ....................10-8 Basic Key Service Unit (BKSU) ....................... 10-8 Expansion Key Service Unit (EKSU) .....................
  • Page 18 Contents System Hardware Preferences ..................... 11-3 System Control and Flexibility ..................... 11-3 Common Control Equipment ......................11-4 Basic Cabinet (BKSU) ........................11-4 Expansion Cabinet (EKSU1) ......................11-4 Expansion Cabinet (EKSU2) ......................11-4 Battery Charging Unit (BCU) ......................11-4 DC/DC Converter Unit (DCCU) ..................... 11-4 PS-10/PS15 Power Supply (PS) .....................
  • Page 19 Contents xvii Power Failure Transfer Unit (PFTU) .................... 11-34 Ring Generator Unit (RGU) ........................11-35 System Configuration Tables ....................... 11-35 ICLID General Description System Configuration ..........................A-3 Functional Performance ........................A-3 Calling Number/Name Display ....................A-4 Incoming Number/Name SMDR ....................A-5 Unanswered Call Management ....................
  • Page 20 xviii Contents...
  • Page 21 DSS Console Map #4 ............................8-15 DSS Console Map #5 ............................8-16 Triad 1 System Diagram ........................... 10-5 Triad 1 Default Card Layout ..........................10-6 Triad 2 Default Card Layout ..........................10-7 MPB (Master Processor Board) ........................10-9 MISU (Miscellaneous Service Unit) ....................... 10-10 LCOB (CO/FX/WATS Trunk Board) ........................
  • Page 22 Figures Electronic DSS/BLF Console ..........................10-19 Large Display Digital Telephone (30-Button) ................... 10-20 Executive Digital Telephone (24-Button) ....................10-21 Executive Digital Telephone (12-Button) ....................10-22 Enhanced Digital Telephone (8-Button) ..................... 10-23 Digital DSS/BLF Console ........................... 10-24 SLA (Single Line Adapter) ..........................10-25 DTRU (DTMF Receiver Unit) ..........................
  • Page 23 Figures Caller ID System Configuration ........................A-3...
  • Page 24 xxii Figures...
  • Page 25 Tables xxiii Tables Key Station Features/Software Packages ....................2-3 SLT Features/Software Packages ........................3-3 Attendant Features/Software Packages ..................... 4-3 ICLID Answered Call Buttons .......................... 5-36 ICLID Unanswered Call Buttons ........................5-37 Digital Key Telephone Buttons ........................6-5 Caller ID Display (Answered Calls) ........................ 6-43 Caller ID Display (Unanswered Calls) ......................
  • Page 26 Signals to Called Station (Digital Station) ....................11-44 Signals to Calling Station (Digital Station) ....................11-44 Voice Mail Confidence Tones ......................... 11-45 Triad 1/2 Part Numbers ............................. B-3 Triad 3 Part Numbers ............................B-5 System Parameters ............................. C-3 Networking Tables (FLASH 16) ........................C-26 Directory Dialing Defaults (FLASH 23) ......................

  • Page 27: Introduction

    This manual provides the information necessary to operate and maintain the STARPLUS Triad 1/2/3 System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative...

  • Page 29: Regulatory Information (U.s.a.)

    Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) established rules to allow the direct connection of the Triad 1/2/3 Systems to a telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.

  • Page 30: Hearing Aid Compatibility

    Toll Fraud and DISA Disclaimer Chapter 1 - Introduction Hearing Aid Compatibility Triad 1/2/3 Digital Terminals are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance Triad 1/2/3 System has met all safety requirements and was found in compliance with the Underwriters Laboratories (UL) 1459.

  • Page 31: Digital Station Features

    Digital Station Features The System and Station features of STARPLUS Triad 1/2/3 are listed and described in alphabetical order. An abbreviated feature index is provided in the following table.

  • Page 33: Station Features Index

    Station Features Index Chapter 2 - Digital Station Features Station Features Index Table 2-1: Key Station Features/Software Packages Additional Feature Equipment 911 ALERT • • ACCOUNT CODES • • ACCOUNT CODES (VERIFIED) • • ANSWERING MACHINE EMULATION • • VM System ATTENDANT RECALL •...
  • Page 34 Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment CALL BACK • • CALL COST DISPLAY • • CALL COVERAGE • • CALL FORWARD: PRESET ACD Groups • Hunt Groups • •...
  • Page 35 Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment Programming *‚ #‚ and Hook-Flashes into Speed Dial • • CENTREX/PBX TRANSFER • • CHAINING SPEED BINS • • CO LINE ACCESS •...

  • Page 36: Directed Call Pickup

    Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment DIRECTED CALL PICK-UP ACD/UCD Groups • • Station • • DIRECTORY DIALING • • DISABLE OUTGOING CO LINE ACCESS • • DO NOT DISTURB One-Time Do Not Disturb •...
  • Page 37 Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment HOLD PREFERENCE • • HOLD RECALL • • HOT KEYPAD • • HOT LINE/RING DOWN • • HUNT GROUPS Hunt Group Chaining •...
  • Page 38 Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment Weekly Time Tables • • LOCAL NUMBER/NAME TRANSLATION TABLE • • LOOP BUTTON CO LINE ACCESS • • MEET ME PAGE • •...
  • Page 39 Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment ONE-TOUCH RECORDING • • ON-HOOK DIALING • • ON-LINE PROGRAMMING • • PAGE/RELAY CONTROL • • MISU PAGING External Paging • • Paging Equip Internal Paging •...
  • Page 40 2-10 Station Features Index Chapter 2 - Digital Station Features Table 2-1: Key Station Features/Software Packages Additional Feature Equipment STATION RELOCATION • • STATION SPEED DIAL • • SYSTEM CAPACITY • • SYSTEM HOLD • • SYSTEM SPEED DIAL • •...

  • Page 41: 911 Alert

    The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be enabled to use account codes. Account Codes - Forced Triad 1/2/3 System allows arranging of the system so that station users must enter an account code before placing an outside call.

  • Page 42: Answering Machine Emulation

    The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be enabled for the account code to print as part of the SMDR record. The Triad 1/2/3 System allows up to 250 12-digit account codes.

  • Page 43: Agent Positions

    Automatic Call Distribution 2-13 Chapter 2 - Digital Station Features Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung. Calls are routed to the station that has been on-hook for the longest time period.

  • Page 44: Guaranteed Message Announcement

    2-14 Automatic Call Distribution Chapter 2 - Digital Station Features unavailable, out-of-service, in DND, or busy on a call. The supervisor can use this display to determine why there are a lot of queued calls in a specific group. Guaranteed Message Announcement The Guaranteed Message feature insures that callers routed to an ACD Group hear the message prior to being placed in queue or to an agent.

  • Page 45: Pc/Acd Interface Trace

    Automatic Call Distribution 2-15 Chapter 2 - Digital Station Features If no stations are logged into the ACD Group, ACD calls route to the Attendant station. The Overflow Timer only applies to calls that are in queue. PC/ACD Interface Trace The PC/ACD Interface Trace feature is available with optional software.

  • Page 46: Supervisor/Agent Calls In Queue Status Display

    2-16 Automatic Selection/Line Access Chapter 2 - Digital Station Features Monitor with Barge-in is available with or without a warning tone. The use of Supervisor Monitor with Barge-in is limited by federal law and may also be limited or prohibited by state or local law, so check the relevant laws in your area before employing these features.

  • Page 47: Automatic Night Service

    Automatic Night Service 2-17 Chapter 2 - Digital Station Features Automatic Night Service The system may optionally be programmed to go in and out of night service automatically. This method does not require the Attendant to activate or deactivate night service on a daily basis.

  • Page 48: Battery Back-Up (Memory)

    Chapter 2 - Digital Station Features Battery Back-Up (Memory) A lithium battery is located on the Master Processor Board (MPB) of the Triad 1/2/3 System to protect system memory in case of commercial power outage or the system power being turned off for a time period.

  • Page 49: Call Forward - Preset

    Call Forward - Preset 2-19 Chapter 2 - Digital Station Features This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension need not be physically installed, only the SLT card must be installed.

  • Page 50: Preset Call Forward - Per Co Line

    2-20 Call Forward: Station Chapter 2 - Digital Station Features Preset Call Forward - Per CO Line The Preset Call Forward feature allows each CO line to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at multiple stations and forward to a predetermined destination.

  • Page 51: Call Forward - Busy/No Answer

    Call Park 2-21 Chapter 2 - Digital Station Features Call Forward - Busy/No Answer The Call Forward Busy/No Answer feature allows a station the ability to forward a combination busy/no answer calls to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group.

  • Page 52: Group

    2-22 Call Transfer Chapter 2 - Digital Station Features Group Stations can be placed in one or more of eight pick-up groups. Stations within a group can pick up tone ringing intercom calls, transferred, incoming, or recalling outside line calls for another station in that group.

  • Page 53: Centrex Compatibility

    Centrex Compatibility 2-23 Chapter 2 - Digital Station Features Centrex Compatibility Triad 1/2/3 System provide features that are Centrex compatible so that Centrex users can utilize the Triad 1/2/3 System to enhance their Centrex capabilities. The system actually simplifies and provides easier access to many Centrex features by offering the following features.

  • Page 54: Class Of Service - Day/Night

    CO Line - Class of Service Each CO Line may be programmed with a Class of Service (COS) to provide dialing privileges. Triad 1/2/3 System uses an array between CO Line Class-of-Service and Station Class of Service to offer a wide variety of dialing privilege possibilities.

  • Page 55: Co Line - Distinctive Ring

    CO Line - Distinctive Ring 2-25 Chapter 2 - Digital Station Features CO Line - Distinctive Ring The tone ring signal used to notify stations of an incoming call can be changed in administrative programming to provide distinctive ringing on a per CO line basis. A distinctive ring tone can be programmed for each CO line that is used to ring each station.

  • Page 56: Co Line - Loop Button

    CO Line - Loop Supervision Triad 1/2/3 System can be programmed to monitor CO lines while on-hold or connected to RAN devices or Voice Mail systems, or in Trunk-to-Trunk connections for disconnect signal provided by the Telco.

  • Page 57: Co Line - Ringing Options

    The conference initiator can exit a conference with two outside parties and leave them in an unsupervised conference. The initiator can re-enter the conference at any time. Triad 1/2/3 System can automatically terminate the call when both parties hang up, when Loop Supervision is provided by the Telco and enabled in the database.

  • Page 58: Database Upload/Download

    DID capabilities refer to incoming calls only. The DID feature requires the DID Interface Board (DIDB) which provides four one-way DID circuits on the Triad 1/2 Systems, and eight one-way DID circuits on the Triad 3 System. The...

  • Page 59: Direct Inward System Access (Disa)

    Unanswered (U) followed by the DID number. At least one DTMF receiver must be installed on the system. Direct Inward System Access (DISA) Triad 1/2/3 allows programming of an unlimited number of outside line calls to provide direct access to the system. DISA callers may access LCR, All Internal/External Paging, All Call Paging, Call Park Pick-Up, and Meet-Me Paging.

  • Page 60: Direct Station Selection

    Directory Dialing Directory Dialing allows station users to obtain a directory of station users and have the system dial the extension that is currently on the display. The Triad 1/2/3 System provide locations for up to 200 names. Directory Dialing also allows users to program a name along with a speed dial bin for use in later locating a speed dial number.

  • Page 61: One-Time Do Not Disturb

    DTMF Sending 2-31 Chapter 2 - Digital Station Features One-Time Do Not Disturb Allows a station user to turn off muted ringing that occurs while off hook (handset or ON/OFF) on another call. Useful when having an important conversation and do not wish to be disturbed by ringing.

  • Page 62: Executive/Secretary Pairing

    19 features/functions that can now be programmed to up to 15 different red flash rate options and 14 different green flash rate options. These are set-up in admin programming. All other flash rates in the system are fixed (defaulted) at the rates for the Triad 1/2/3 System.

  • Page 63: Flexible Button Assignment

    2-33 Chapter 2 - Digital Station Features Flexible Button Assignment Triad 1/2/3 System has the following flexible button assignment features which enables programming from a remote location (off-site). Range programming can also be used to assign these buttons to multiple stations.

  • Page 64: Default Button Map (Executive And Enhanced Models)

    2-34 Flexible Button Assignment Chapter 2 - Digital Station Features Default Button Map illustration shows the 22 flexible buttons available on Executive and Enhanced model telephones. STATION STATION STATION STATION STATION STATION STATION STATION LINE LINE LINE LINE LINE LINE LINE LINE LOOP...

  • Page 65: Flexible Numbering

    Flexible Numbering 2-35 Chapter 2 - Digital Station Features Figure 2-3: Digital Executive (12-Button) Telephone Enhanced Digital Telephones (8-button) with 5 fixed feature buttons and 8 flexible buttons. Each flex button can be assigned as a CO/PBX line, DSS button, Speed Dial or Feature button. Refer to Appendix D, “Default Numbering Plan.”...

  • Page 66: Forced Least Cost Routing (Lcr)

    Chapter 2 - Digital Station Features Forced Least Cost Routing (LCR) Triad 1/2/3 System may be programmed on a per station basis to force the use of LCR for outgoing accessed. This allows the system administrator to maintain greater control over dialing patterns and the lines used for placing outgoing CO calls.

  • Page 67: Hearing Aid Compatible

    Hearing Aid Compatible 2-37 Chapter 2 - Digital Station Features Hearing Aid Compatible All Digital and Single Line Telephones are hearing aid compatible in compliance with the FCC Part 68, Section 68.316. This allows using the telephone in conjunction with users wearing hearing aids.

  • Page 68: Hot Line/Ring Down

    ICLID / Caller ID The ICLID (Incoming Calling Line IDentification) feature has been added to the Triad 1/2/3 System. However, in order for this feature to operate properly, it must be activated from the Central Office so that the numbers of the calling party is delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.

  • Page 69: Answered Iclid Table

    The Calling Number/Name Display feature is intended as the basic offering of the ICLID service when associated with the Triad 1/2/3 System. Whenever an incoming call is received at the system, the number received along with the ringing signal is stored in the line control tables and used at various points in the processing of the call.

  • Page 70: Incoming Number/Name For Smdr Records

    2-40 Idle Speaker Mode Chapter 2 - Digital Station Features Incoming Number/Name for SMDR Records The Incoming Number/Name for SMDR Records feature operates normally in the absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it alters the content and format of the SMDR output record.

  • Page 71: Intercom Button(S)

    Intercom Button(s) 2-41 Chapter 2 - Digital Station Features Intercom Button(s) The Intercom Button feature provides station users the function of ringing a busy station via the intercom without using the Camp On or Executive Override features. This also allows stations to place intercom calls on hold.

  • Page 72: Isdn

    Chapter 2 - Digital Station Features ISDN Current Triad 1/2/3 software supports Primary Rate Interface (PRI) and Basic Rate Interface (BRI) Integrated Services Digital Network (ISDN) circuits. The PRI provides 23 bearer channels and one data channel (23B+D). The BRI provides two bearer channels and one data channel (2B+D).

  • Page 73: Keyset Mode (Digital Ktu Only)

    Keyset Mode (Digital KTU Only) 2-43 Chapter 2 - Digital Station Features The EKTS feature allows a single ISDN Service Profile Identifier (SPID) or B-Channel to support multiple directory numbers. A SPID is a number that telephone company switching equipment uses to track configuration information for each terminal adapter connected to an ISDN telephone line.

  • Page 74: Lcd Interactive Display

    ICLID features. In cases of conflict between the name delivered from the CO and that in the local translation table, the local translation table shall rule. 200 entries are provided for the Triad 1/2/3 System. Meet Me Page Users may answer a page call from any phone in the system by dialing a special code.

  • Page 75: Music-On-Hold

    Music-On-Hold 2-45 Chapter 2 - Digital Station Features Music-On-Hold A music source, when connected to the system, provides music to all lines on Hold, parked calls, transferred calls and calls waiting to be answered by Automatic Call Distribution (ACD) or Uniform Call Distribution (UCD). This feature can be allowed or denied on a system-wide basis in database programming.

  • Page 76: Night Service Mode

    Chapter 2 - Digital Station Features Night Service Mode Automatic Night Mode Operation Triad 1/2/3 System can be programmed in database administration to place the system into Automatic Night Mode. The Attendant(s) can override the Automatic Night Mode schedule simply by pressing the NIGHT (DND) button.

  • Page 77: Off-Hook Preference

    Off-Hook Preference 2-47 Chapter 2 - Digital Station Features Off-Hook Preference Auto Feature Access In addition to Auto Line Access, digital telephones have the ability to have their off-hook preference select a DSS or feature button upon going off-hook or pressing the ON/OFF button.

  • Page 78: Off-Hook Voice Over

    The One-Touch Recording feature allows the station user while on an internal/external call to press a button and have the system record the conversation in the station user’s mailbox. It has been designed to work with the Triad 1/2/3 Digital DISPATCH Voice Mail System via in-band signaling.

  • Page 79: Page/Relay Control

    Chapter 2 - Digital Station Features Page/Relay Control On the Triad 1/2/3 Systems, there are four or six relays that may be individually programmed for: External Page, Loud Bell Control, CO Line Control, Power Failure Transfer, and Recorded Announcement uses.

  • Page 80: Pbx Dialing Codes

    2-50 PBX Dialing Codes Chapter 2 - Digital Station Features PBX Dialing Codes Five one or two-digit access codes can be entered into memory. When one of these codes is dialed, it signals the KSU that the user is dialing a PBX access code, not dialing directly over an outside CO line, and to apply toll restriction to the next dialed digits after the code.

  • Page 81: Scrollable Canned Messages

    Preferred Line Answer 2-51 Chapter 2 - Digital Station Features Scrollable Canned Messages The Scrollable Canned Message feature allows the user to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD.

  • Page 82: Private Line

    Range Programming Triad 1/2/3 System allow for range programming when programming CO lines and Stations. Range programming allows you to program all parameters alike for the entire range or you can change or modify a few items for all members in the range.

  • Page 83: Remote System Monitor And Maintenance

    Different levels of access, via password, allows authorized personnel to trace, monitor, and up-load critical information directly from the Triad 1/2/3 System. This provides a more accurate means of acquiring system information that leads to a quick resolution of problems that may occur.

  • Page 84: Ring Tone (User Selectable)

    Digital Telephone Systems support industry standard 2500- type (DTMF) single line telephone (SLT) instruments. When the Single Line Interface Board (SLIB) is installed in the Triad 1/2 Systems up to 48 single line telephones can be supported, while in the Triad 3 System, a maximum of 180 single telephones can be supported.

  • Page 85: Speed Dial - Station

    Each station user can program up to 20 frequently dialed numbers. Numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and no-display characters. There are 2000 speed locations in Triad 1/2/3 Systems (3000 with expanded memory) for dividing among all telephones. Numbers are entered by pressing SPEED and dialing a 3-digit code.

  • Page 86: T-1 Trunking

    Chapter 2 - Digital Station Features T-1 Trunking The T-1 trunk card provides the Triad 1/2/3 Systems the ability to connect to digital T-1 trunk circuits. The T-1 trunk card supports the standard D4 framing format with Alternate Mark Inversion (AMI) coding. The system can support TIE, loop start, ground start, and DID signaling per channel.

  • Page 87: Transfer Recall

    Transfer Recall 2-57 Chapter 2 - Digital Station Features Transfer Recall Screened and unscreened transfers recalls the initiating party if unanswered for a programmable length of time, and then if unanswered, recalls the Attendant. Uniform Call Distribution Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight three-digit station numbers.

  • Page 88: Incoming Co Direct Ringing

    2-58 Universal Day/Night Answer Chapter 2 - Digital Station Features Incoming CO Direct Ringing CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and RAN is enabled, the system answers the caller and present the 1st RAN announcement automatically.

  • Page 89: Voice Mail

    VM port followed by busy tone to aid the VM system to recognize that an intercom caller has abandoned the call. In-Band Signaling Integration Triad 1/2/3 System allow programming so that if a station programmed to receive incoming CO line ringing is forwarded to Voice Mail, they may have incoming callers routed directly into their stations voice mail box through the use of In-Band signaling.

  • Page 90: Mailbox Button

    Message Waiting Indication When Voice Mail receives a voice message for a user who has a station on the Triad 1/2/3 System, the VM connected to the system can leave a message waiting indication (MWI) at the VM user’s station. When the station retrieves their mail, the VM system can cancel the MWI left at a station via a VM port.

  • Page 91: Volume Control Bar

    Volume Control Bar 2-61 Chapter 2 - Digital Station Features Volume Control Bar The Volume Control Bar on the Digital Key Telephone is located below the keypad. It controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the Wanderer cordless unit.
  • Page 92 2-62 Volume Control Bar Chapter 2 - Digital Station Features...

  • Page 93: Single Line Telephone Features

    Single Line Telephone Features The Single Line Telephone features of STARPLUS Triad 1/2/3 are listed and described in alphabetical order. An abbreviated feature index is provided in the following table.

  • Page 95: Slt Features Index

    Single Line Telephones (SLTs) have access to most system and station features listed in the previous section; however, the features listed below are common to Single Line Interface Board (SLIB) and are required in the Triad 1/2/3 System for proper SLT operation. Table 3-1: SLT Features/Software Packages...

  • Page 96: Account Codes

    The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be enabled for the account code to print as part of the SMDR record. The Triad 1/2/3 System allows up to 250 12-digit account codes for verification purposes.

  • Page 97: Automatic Line Access

    Automatic Line Access Chapter 3 - Single Line Telephone Features Automatic Line Access SLTs may have their station programmed to access a particular CO Line, such as a private line or a line from a Group of CO lines, upon going off-hook. This is useful in Centrex or PBX applications when station users have dedicated or individual lines.

  • Page 98: Camp On

    Camp On Chapter 3 - Single Line Telephone Features Camp On A busy station can be notified that an outside line is on hold and waiting for them. The busy station is notified of this by a beep tone. Single line telephones can receive a Camp On indication or initiate one by using an access code.

  • Page 99: Handset Receiver Gain

    Handset Receiver Gain Chapter 3 - Single Line Telephone Features Handset Receiver Gain Handset Receiver Gain allows an SLT user, while on a CO/ICM call, to Hook-Flash and dial a code to increase/decrease the handset volume. Intercom Calling Single line telephones can make and receive intercom calls. Loop Interrupt The Loop Interrupt feature enables single line telephone ports to provide a loop disconnect signal to any devices connected to an SLT port.

  • Page 100: Custom

    External There are two external paging zone available on the Triad 1/2/3 System. External Paging requires a three-digit dialing code. External paging requires an externally provided amplifier and paging system. Each zone can have a relay contact associated to it.

  • Page 101: Speed Dial - Station

    Toll Restriction (Table Driven) The system provides a flexible means of providing toll restriction to internal stations of the Triad 1/2/3 System. Each station is assigned a Class of Service for day mode operation and one for night mode operation. These stations COS work in conjunction with a CO line Class of Service to allow for customized toll restriction.

  • Page 102: Universal Day/Night Answer (Uda/Una)

    Message Waiting Indication When Voice Mail receives a voice message for a user who has a station on the Triad 1/2/3 System, the VM connected to the system can leave a message indication at the VM users station. When the station retrieves their mail, the VM system can cancel the message waiting...

  • Page 103: Attendant Features

    Attendant Features The Attendant and Attendant(s) with DSS/BLF features of the STARPLUS Triad 1/2/3 System are listed and described in alphabetical order. An abbreviated version of the features and software packages has been provided in the following table.

  • Page 105: Attendant Features - Index

    Attendant Features - Index Chapter 4 - Attendant Features Attendant Features - Index Table 4-1: Attendant Features/Software Packages Additional Features Equipment ATTENDANT FEATURES 911 ALERT • • ALTERNATE POSITION • • AUTOMATIC NIGHT MODE • • DSS CONSOLE DISABLE OUTGOING ACCESS •...

  • Page 106: Attendant Features

    Attendant Features Chapter 4 - Attendant Features Attendant Features 911 Alert The 911 Alert feature allows any station user with a 911 flexible button to be alerted of internal stations placing 911 calls. The system can store information regarding the sixteen most recent 911 calls.

  • Page 107: Night Service

    Attendant features. The first programmed Attendant can enter system date and time information and System Speed numbers from this position without entering the programming mode. The Triad 1/2/3 System is placed in Night Service by any programmed Attendant pressing the NIGHT (DND) button or dialing the NIGHT code.

  • Page 108: Time And Date Programming

    DSS/BLF Features Chapter 4 - Attendant Features Time and Date Programming The Time/Date Programming feature allows the first programmed Attendant to set the time and date without entering the programming mode. Volume Control Bar On Digital Key Telephones (DKTs), there is a volume control bar below the keypad to control the ringing, handset, and speakerphone volumes.

  • Page 109: Release Key

    DSS/BLF Features Chapter 4 - Attendant Features Release Key Allows the Attendant to disconnect calls while off-hook, speeding up call handling time. Transfer Search Allows the Attendant to make a series of intercom calls without hanging up the handset. An intercom connection is switched to another station whenever a DSS key is pressed.

  • Page 110: Dss Console Map #2

    DSS/BLF Features Chapter 4 - Attendant Features MAP #2 -- By default has the first 48 Stations, 100-147, appear in sequential order. All buttons on Map #2 are flexible and can be changed by the station user. This map can be duplicated on another DSS/BLF Console and assigned to the same station.

  • Page 111: Dss Console Map #3

    DSS/BLF Features Chapter 4 - Attendant Features Map #3 -- By default is to be used with Map #2 in that it has additional stations 148-195. All buttons on Map #3 are flexible and can be changed by the user. This map can be duplicated on another DSS/BLF Console and assigned to the same station.

  • Page 112: Dss Console Map #4

    4-10 DSS/BLF Features Chapter 4 - Attendant Features MAP #4 -- By default, CO Lines 1-48 appear in sequential order. Figure 4-4: DSS Console Map #4...

  • Page 113: Dss Console Map #5

    DSS/BLF Features 4-11 Chapter 4 - Attendant Features Map #5 -- By default, CO Lines 49-96 appear in sequential order. Provides the receiving station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line mapping.
  • Page 114 4-12 DSS/BLF Features Chapter 4 - Attendant Features...

  • Page 115: Electronic Telephone Operation

    Electronic Telephone Operation This chapter contains the following information for operating Electronic Telephones with the Triad 1/2/3 Systems: Operating instructions for the electronic key telephones. Description of the keys on the telephone and their functions. Visual and audible cues which accompany the various steps in the operation of the...

  • Page 117: Introduction

    Chapter 5 - Electronic Telephone Operation Introduction STARPLUS Triad 1/2/3 Systems have a wide variety of features and flexible programming, allowing each telephone user to program their telephone to meet their own individual needs. Each Electronic key telephone provides the following keys, indicators and features: Handset and Speaker are located at the left side of the front panel.
  • Page 118 Introduction Chapter 5 - Electronic Telephone Operation CONFERENCE (CONF) button is used to establish and build conference calls. TRANSFER (TRANS) button is used to transfer an outside call from one station to another. CALL FWD button allows you to forward your calls to another station. MESSAGE WAIT (MSG WAIT) button allows you to initiate a message waiting indication at stations that are busy, unattended, or in Do Not Disturb.

  • Page 119: Account Codes

    The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be enabled in order for the account code to print out as part of the SMDR record. The Triad 1/2/3 Systems allow for up to 250 12-digit account codes for verification purposes.

  • Page 120: Answering A Recall

    Answering a Recall Chapter 5 - Electronic Telephone Operation When verified account codes are forced, station MUST enter an account code to dial a number that is restricted through station COS and toll restriction. An account code is not required for calls that are not restricted through station COS and toll restriction. When verified account codes are not forced, a station user may place a call without entering an account code.

  • Page 121: Mailbox Options

    Answering Machine Emulation Chapter 5 - Electronic Telephone Operation Mailbox Options To leave the caller in the voice mail and stop the speaker broadcast, press the ON/OFF button. The mailbox owner can continue to listen to the message being left without taking action at their keyset.

  • Page 122: Automatic Call Distribution

    Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified below. Sixteen Automatic Call Distribution (ACD) groups can be programmed, each containing up to 60 station numbers for Triad 1/2 or 252 station numbers for Triad...
  • Page 123 Automatic Call Distribution Chapter 5 - Electronic Telephone Operation Primary Group To log into an ACD Primary Group: Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD group number (550-565), -or- Press a preprogrammed LOGIN flex button. The Agent enters their unique AGENT ID code (0000-9999).

  • Page 124: Acd Agent Queue Status Display

    If an agent attempts to log into an ACD group that already has the maximum number of members, that agent receives an error tone. Triad 1/2/3 Digital System does not verify agent’s ID codes, other than requiring entry of four digits.

  • Page 125: Acd Available/Unavailable Mode

    Automatic Call Distribution 5-11 Chapter 5 - Electronic Telephone Operation Second Method - From an idle key telephone: The preprogrammed flexible button for the ACD group being monitored will flash at 240 ipm indicating that there are calls in queue. 1.

  • Page 126: Acd Call Qualification

    5-12 Automatic Call Distribution Chapter 5 - Electronic Telephone Operation ACD Call Qualification The CALL QUALIFICATION feature provides a means for an Agent on ACD calls to enter call identification codes. This feature provides up to four digits for the ACD SMDR reporting function.

  • Page 127: Acd Overflow Station - Available/Unavailable Mode

    Automatic Call Distribution 5-13 Chapter 5 - Electronic Telephone Operation The status of the ACD agents is displayed with a letter following the station number where the agent is logged in. X X X X : ### #A # ### A ## ##A ## ##O ## ##U ## ##D # ### B XXXX = ACD Group number...

  • Page 128: Acd Overflow Station - Forwarding

    5-14 Automatic Call Distribution Chapter 5 - Electronic Telephone Operation ACD Overflow Station - Forwarding The ACD Overflow Station feature allows ACD calls reaching the ACD Overflow Station to follow the call forward of the overflow station. 1. Lift the handset or press ON/OFF button. 2.

  • Page 129: Supervisor Monitor With Barge-In

    A supervisor may log out while in wrap-up, or unavailable. A supervisor logging in is first placed in Wrap-Up mode before receiving an ACD call. Triad 1/2/3 Digital System does not verify the supervisor’s ID codes, other than requiring that four digits are entered.

  • Page 130: Supervisor Queue Status Display

    5-16 Automatic Call Distribution Chapter 5 - Electronic Telephone Operation Supervisor Queue Status Display The Supervisor Calls in Queue Status Display feature provides a means for an ACD supervisor to view the status of their ACD group. This display is an idle state display that provides an indication to a supervisor that agents in the group are having problems answering all their calls.

  • Page 131: Zap Tone

    Background Music (Optional) 5-17 Chapter 5 - Electronic Telephone Operation Zap Tone The Zap Tone feature enables ACD agents in the headset mode, to have ACD calls connected to them automatically. The feature removes the requirement for the agent to press the ON/OFF button to answer ACD calls.

  • Page 132: Call Coverage

    5-18 Call Coverage Chapter 5 - Electronic Telephone Operation Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by using enhanced DSS buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided.

  • Page 133: Call Forward: Station

    Call Forward: Station 5-19 Chapter 5 - Electronic Telephone Operation This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension does not have to be physically installed, only the SLT card needs to be installed. Direct CO calls have ring and LCD priority over call coverage calls.

  • Page 134: Call Forward - Busy

    5-20 Call Forward: Station Chapter 5 - Electronic Telephone Operation CO Line calls can be transferred by the receiving station back to the original forwarded station. A station in the call forward mode may still make outgoing calls. Call Forward - Busy Activating Call Forwarding 1.
  • Page 135 Call Forward: Station 5-21 Chapter 5 - Electronic Telephone Operation 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 5. Dial the three-digit destination number where calls are to be forwarded (Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds.

  • Page 136: Call Forward - No Answer

    5-22 Call Forward: Station Chapter 5 - Electronic Telephone Operation When a key telephone is forwarded remotely, the key station’s forward button lights. The station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD button. SLT users can cancel their forwarding by going off hook and dialing the forward code.

  • Page 137: Caller Id Name/Number

    Caller ID Name/Number 5-23 Chapter 5 - Electronic Telephone Operation Caller ID Name/Number The Caller ID Name/Number feature allows a station user to program a flexible button to view both the number and name on the LCD when receiving a Caller ID CO call. If the feature is enabled, the flex button LED is lit solid, and the name/number is displayed.

  • Page 138: Call Park (By Station Number)

    5-24 Call Park (by Station Number) Chapter 5 - Electronic Telephone Operation Call Park (by Station Number) While connected to an outside line: 1. Press TRANS button. 2. Dial [439] + XXX (station number). Retrieving a Station Park Call Dial [# 6] + XXX (user’s station number from any telephone in the system). -or- Dial [438] from the user’s station.

  • Page 139: Call Transfer

    Call Transfer 5-25 Chapter 5 - Electronic Telephone Operation Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, ACD or UCD Group, or Hunt Group.

  • Page 140: Co Line Access

    5-26 CO Line Access Chapter 5 - Electronic Telephone Operation Answering a Camp On If you are on a connected call, you hear one burst of muted ringing and your CAMP ON button is flashing, you have a call waiting for you. 1.

  • Page 141: Conference Combinations

    Conference Combinations 5-27 Chapter 5 - Electronic Telephone Operation Conditions A LOOP button or direct appearance of the queued line is required Conference Combinations Only stations that have Conference enabled are able to institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with a limit of one external party.

  • Page 142: Default Numbering Plan

    5-28 Default Numbering Plan Chapter 5 - Electronic Telephone Operation Terminating a Conference (when initiator is in conference) Replace handset or push ON/OFF button to OFF position. Terminating Unsupervised Conference Press flashing CONF button while on-hook, all parties are dropped. Default Numbering Plan Refer to Appendix D, “Default Numbering Plan.”...

  • Page 143: Directory Dialing - Stations

    Directory Dialing - Stations Directory dialing allows station users to obtain a directory of station users and have the system dial the extension that is currently displayed. The Triad 1/2/3 System provides locations for up to 200 names. Directory Dialing Functions Allows users to program a name with a speed dial bin for later locating a speed dial number.
  • Page 144 5-30 Directory Dialing - Stations Chapter 5 - Electronic Telephone Operation Viewing Directory List 1. Dial the Directory List dial code [680] on the dial pad, -or- Press the preprogrammed flex button programmed as a directory dialing button. 2. Press a button on the key pad once, twice, or three times to represent the letter of the alphabet to begin viewing the list of names as follows: Press [2] once to produce the names beginning with A.

  • Page 145: Direct Inward System Access (Disa)

    Direct Inward System Access (DISA) 5-31 Chapter 5 - Electronic Telephone Operation 4. Hang up to complete the transfer. Calls may only be transferred to internal stations only. An attempt to transfer a call off-net (via a Speed dial bin) results in the call recalling upon going on-hook. Direct Inward System Access (DISA) 1.

  • Page 146: Exclusive Hold

    5-32 Exclusive Hold Chapter 5 - Electronic Telephone Operation Cancelling One-Time Do Not Disturb Replace handset. The DND button LED extinguishes and DND is cancelled. Exclusive Hold When a line is placed on Exclusive Hold, no other station in the system can retrieve this call. Exclusive Hold may be programmed to be activated on the first or second depression of the Hold button.

  • Page 147: Executive Electronic Key Telephone Default Button Map

    Executive/Secretary Transfer 5-33 Chapter 5 - Electronic Telephone Operation Executive/Secretary Transfer If you are designated the Executive station and your phone is busy or in DND, all calls are routed to the Secretary station. If you are the designated Secretary station, you can signal the Executive that is busy or in DND by using the Camp On feature.

  • Page 148: Forward Override

    5-34 Forward Override Chapter 5 - Electronic Telephone Operation 5) SPEED DIAL -- This button can be programmed to automatically access a speed number location for one-step operation. PBX and Centrex codes can be programmed into a speed dial bin and accessed by one button depression. 6) UNASSIGN (Locked Out) -- Specific buttons may be designated as unused or locked out.

  • Page 149: Hot Keypad

    Hot Keypad 5-35 Chapter 5 - Electronic Telephone Operation Hot Keypad The Hot Keypad feature allows the user, while on a CO call, to press and hold a DTMF digit so that the DTMF tone is generated for as long as the key was depressed. Depress and hold the DTMF digit.

  • Page 150: Iclid Answered Call Buttons

    SPEED ICLID Unanswered Call Management Table An Unanswered Call Management Table with 100 entry capacity for the Triad 1/2/3 Systems is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system has determined that the call has been abandoned.

  • Page 151: Incoming Co Call Transfer

    Incoming CO Call Transfer 5-37 Chapter 5 - Electronic Telephone Operation Upon entering the review process, the functions available to a phone are: Table 5-2: ICLID Unanswered Call Buttons Function Button Go to beginning of table Dial Code 635 Review next item in table entry MUTE Step to next table entry HOLD...

  • Page 152: Intercom

    5-38 Intercom Button(s) Chapter 5 - Electronic Telephone Operation Conditions Calls may be forwarded to any available station, ACD/UCD group, Hunt Group or VM Group. Destination station must have an direct appearance for that CO Line or Loop button and not in DND or an error tone is presented to the originator and the call remains ringing at their station.

  • Page 153: Intercom Calling

    Intercom Calling 5-39 Chapter 5 - Electronic Telephone Operation Conditions If calls are ringing on INTERCOM buttons and a Handsfree call is received, the Handsfree call is allowed and the calls ringing continue with muted ringing. Multiple intercom path buttons can be assigned to a single station, however up to five internal parties can be placed on hold per station.

  • Page 154: Intercom Transfer

    5-40 Intercom Transfer Chapter 5 - Electronic Telephone Operation Answering an Intercom Call With your intercom signal in the T Mode, you hear repeated bursts of intercom tone ringing and the HOLD button slowly flashes. 1. Lift the handset or press the MUTE button to answer, -or- Move the intercom signal switch to the H mode to reply.

  • Page 155: Least Cost Routing (Lcr)

    Least Cost Routing (LCR) 5-41 Chapter 5 - Electronic Telephone Operation If the station user preselects a line before activating LNR, the preselection overrides the line which was used originally. Least Cost Routing (LCR) Placing an Outside Call (when LCR enabled) 1.

  • Page 156: Mute Key

    5-42 Message Waiting Chapter 5 - Electronic Telephone Operation Message Waiting Leaving a Message Waiting Indication If you dial a station that is busy, unattended, or in DND, you can leave a message waiting indication. 1. Lift handset or press ON/OFF button. 2.

  • Page 157: Other Key Pad Codes (Name)

    Night Service 5-43 Chapter 5 - Electronic Telephone Operation 2. Enter the name (up to 7 characters) using dial pad keys as follows: Figure 5-2: Other Key Pad Codes (Name) Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9#...

  • Page 158: Off-Hook Preference

    5-44 Off-Hook Preference Chapter 5 - Electronic Telephone Operation Off-Hook Preference To access an outside line or a feature: Go off-hook or press the ON/OFF button. To access internal intercom dial tone, while Off-Hook Preference enabled: Press preprogrammed ICM button or dial your own intercom number. (Do not lift handset or press ON/OFF button before dialing intercom number.) LED lights steady and intercom dial tone sounds.

  • Page 159: One-Touch Recording

    One-Touch Recording 5-45 Chapter 5 - Electronic Telephone Operation One-Touch Recording The One-Touch Recording feature allows the station user while on an internal/external call to press a button and have the system record the conversation in the station users mailbox. This is done by creating a conference bridge between the caller, station, and VM port.

  • Page 160: Outside Call

    5-46 Outside Call Chapter 5 - Electronic Telephone Operation If a station user presses the record button while in a two-party conference, the conference is recorded. If the button is depressed a second time, the conference is broken down and the call is returned to a two-way conversation. Only one active recording per station is allowed.

  • Page 161: Pbx/Centrex Transfer

    Paging 5-47 Chapter 5 - Electronic Telephone Operation Paging Making a Page Announcement 1. Lift handset or press ON/OFF button. 2. Press preprogrammed PAGE button, -or- Dial the two-digit or three-digit paging code. [700] = All Call - Internal and External [701- 708] = Internal Zone 1-8 [709] = Internal All Calls [760] = External All Calls (All Ext Zones)

  • Page 162: Personalized Messages

    5-48 Personalized Messages Chapter 5 - Electronic Telephone Operation Retrieving a Parked Call Dial the Personal Call Park location code [438] on the dial pad, -or- Press the preprogrammed PERSONAL PARK button. A talk path is established between the two parties. Conditions Intercom calls and CO line calls can be placed into the station's personal park location.

  • Page 163: Messages - Custom

    Personalized Messages 5-49 Chapter 5 - Electronic Telephone Operation Messages - Custom System-Wide Custom Messages Each station can select from ten possible custom messages to be displayed on the LCD of any key telephone calling that station. These messages are programmed from the first Attendant station.

  • Page 164: Other Key Pad Codes (Date And Time)

    5-50 Personalized Messages Chapter 5 - Electronic Telephone Operation Date & Time Entry on Personalized Message As an enhancement to the original canned messages, station users can activate certain messages that allows the user to enter a specific time or a date of return. These messages appear on calling station's display to alert them of the desired party's return time or date.
  • Page 165 Personalized Messages 5-51 Chapter 5 - Electronic Telephone Operation Personalized Message Code On A Flex Button You can program the code [633] onto a flexible button to speed access of pre-selected messages. 1. Press the SPEED button twice. 2. Press the desired flex button. LED flashes. 3.

  • Page 166: Repeat Redial

    5-52 Pulse-To-Tone Switchover Chapter 5 - Electronic Telephone Operation Message Access (with a desired message) may be assigned to a flex button. Messages may be entered while off-hook on a call if an intercom call has camped-on to the station. This causes the station calling to see the message. Messages are retained in battery protected area of memory in the event of power failure or system reset.

  • Page 167: Save Number Redial (Snr)

    Save Number Redial (SNR) 5-53 Chapter 5 - Electronic Telephone Operation 3. Once the line queue is answered and the LCD indicates an outgoing CO line display: Press the Redial flexible button, -or- Press the ON/OFF button, -or- Lift the handset. Line is seized and the number dialed. If user receives a busy/no answer, Step 1 is repeated to activate another redial.

  • Page 168: Station Relocation

    5-54 Station Relocation Chapter 5 - Electronic Telephone Operation Station Relocation The Station Relocation feature allows a user to unplug their station and plug it in at another location. Then by dialing a simple code followed by their old station number, bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location.

  • Page 169: Storing Speed Numbers

    Storing Speed Numbers 5-55 Chapter 5 - Electronic Telephone Operation Storing Speed Numbers Station Speed numbers can be entered by keyset users. System Speed numbers must be entered by using the first programmed Attendant or WinDBA. If no Attendant is specified, enter at Station 100.

  • Page 170: System Speed Dial

    5-56 System Speed Dial Chapter 5 - Electronic Telephone Operation System Speed Dial If no outside line has been specified in programming, one is chosen automatically or you can choose one now. 1. Press the SPEED button. 2. Dial the speed bin location, -or- Press the preprogrammed speed bin button.
  • Page 171 Transferring CO Calls to a Station Forwarded to VM 5-57 Chapter 5 - Electronic Telephone Operation Conditions All canned and custom messages may be used to respond to a calling party. Text response messages automatically clears when the calling station (station receiving the messages) goes on-hook.

  • Page 172: Ucd Calls In Queue Display

    5-58 Uniform Call Distribution Chapter 5 - Electronic Telephone Operation Uniform Call Distribution Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight station numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung.

  • Page 173: Ucd Overflow Station - Forwarding Assignments

    Universal Day/Night Answer 5-59 Chapter 5 - Electronic Telephone Operation UCD Overflow Station - Forwarding Assignments The UCD Overflow Station Forwarding feature enables UCD calls reaching an Overflow Station to be forwarded. 1. Lift the handset or press ON/OFF button. 2.

  • Page 174: Voice Mail

    5-60 Voice Mail Chapter 5 - Electronic Telephone Operation Ringing CO lines not assigned CO line group access for a particular SLT may be answered in a UDA service. Dialing privileges are not granted on CO lines that an SLT does not have access to.

  • Page 175: Voice Mail Group Button

    Voice Mail 5-61 Chapter 5 - Electronic Telephone Operation 3. Dial the mailbox feature access code (460-467 = voice mail group 1-8; 468 = remote voice mail group). The network system with the centralized voice mail installed must use feature access code(s) of 460-467 and the VMID number to program a mailbox button.

  • Page 176: Vm Tone Mode Calling Option

    5-62 Voice Mail Chapter 5 - Electronic Telephone Operation Conditions CO Trunks and Internal Calls may be transferred into Voice Mail using this feature. If no VMID digits are dialed by the transferring station, the identification digits of the transferring station are sent to VM. VM Tone Mode Calling Option VM Tone Mode Calling feature lets the Voice Mail system override a called station’s H or P intercom settings.

  • Page 177: Volume Control

    Volume Controls 5-63 Chapter 5 - Electronic Telephone Operation Conditions If the user hangs up without terminating the record function, the system performs the exit procedure as described in step 3 above. If the user presses the TRANS, CAMP-ON, MSG, or FWD buttons during recording, pressing the button is ignored.
  • Page 178 5-64 Volume Controls Chapter 5 - Electronic Telephone Operation...
  • Page 179 Digital Station Operation Triad 1/2/3 System has a variety of features and flexible programming, allowing each telephone user to program the telephone to meet their individual needs. This chapter contains the following information: Operating instructions for the digital telephone. Telephone key descriptions and their functions.

  • Page 181: Executive Digital Telephone

    Chapter 6 - Digital Station Operation Introduction Each Triad 1/2/3 System provides the all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off- hook) disengages the station’s built-in speaker.
  • Page 182 Introduction Chapter 6 - Digital Station Operation Digital Telephone Description VOLUME SPEED CAMP ON CONF FORWARD FLASH TRANS Figure 6-2: Digital Key Telephone...

  • Page 183: Digital Key Telephone Buttons

    Introduction Chapter 6 - Digital Station Operation Table 6-1: Digital Key Telephone Buttons Number Feature Description Display Displays information about telephone status, dialing (Executive Models only) directories, and text message information. h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy.

  • Page 184: Alert

    911 Alert Chapter 6 - Digital Station Operation Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access speed dial numbers and activate features. These buttons can be programmed by the individual station user. The default flex feature buttons are described as follows: CALL BACK button lets you initiate a call back request to another busy station.

  • Page 185: Account Codes

    Using forced Account Codes is optional, available on a system-wide basis. SMDR must be enabled for the account code to print as part of the SMDR record. The Triad 1/2/3 System allows up to 250 12-digit account codes for verification purposes.

  • Page 186: Answering A Recall

    Answering a Recall Chapter 6 - Digital Station Operation Entering an Account Code Prior to a CO Call 1. Press preprogrammed ACCOUNT CODE button before accessing a CO line. 2. Dial the account code up to 12-digits. If the account code matches a verified account code, intercom dial tone is returned.
  • Page 187 Answering Machine Emulation Chapter 6 - Digital Station Operation When an incoming CO call rings at a station and forwards (except busy type) to the station’s voice mailbox: In RING MODE, the preprogrammed answering machine flex button flashes at 480 ipm red while the caller is in the owner’s mailbox.

  • Page 188: Automatic Call Distribution

    Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified below. Sixteen Automatic Call Distribution (ACD) groups can be programmed, each containing up to 60 station numbers for Triad 1/2 or 252 station numbers for Triad...

  • Page 189: Agent Login/Logout

    Automatic Call Distribution 6-11 Chapter 6 - Digital Station Operation Agent Login/Logout The Agent Login/Logout feature lets an Agent log into a Primary and Secondary ACD group to receive calls. An Agent must first login to be placed into an active ACD state. If a member is assigned to a specific ACD group and uses the login-logout codes to enter and exit an ACD group, other than their assigned group, the database is changed to reflect the different group.
  • Page 190 If an agent attempts to log into an ACD group that already has the maximum number of members, that agent receives an error tone. Triad 1/2/3 Digital System does not verify agent’s ID codes, other than requiring entry of four digits.

  • Page 191: Acd Available/Unavailable Mode

    Automatic Call Distribution 6-13 Chapter 6 - Digital Station Operation The ACD Calls In Queue Status Display shows the following information: ACD X X X X 0 0 C A LL S I N QU E U E M M M D D Y Y H H : M M am XXXX = ACD Group number This idle display tells the agent and/or their supervisor how many calls are in queue.
  • Page 192 6-14 Automatic Call Distribution Chapter 6 - Digital Station Operation ACD Call Factor The Call Factor feature is used exclusively with the digital voice mail to provide the average call duration to the caller. This feature can be activated from administration (Flash 60, Button #14) or the ACD supervisor can use a flexible button, [580]+ACD group number+XXX (Call Factor in minutes 000-999), to enter the factor (average call duration).

  • Page 193: Acd Overflow Station - Available/Unavailable Mode

    Automatic Call Distribution 6-15 Chapter 6 - Digital Station Operation The status of the ACD agents is displayed with a letter following the station number where the agent is logged in. X X X X : ### #A # ### A ## ##A ## ##O ## ##U ## ##D # ### B XXXX = ACD Group number...

  • Page 194: Acd Overflow Station - Forwarding

    6-16 Automatic Call Distribution Chapter 6 - Digital Station Operation ACD Overflow Station - Forwarding The ACD Overflow Station feature allows ACD calls reaching the ACD Overflow Station to follow the call forward of the overflow station. 1. Lift the handset or press ON/OFF button. 2.

  • Page 195: Supervisor Monitor With Barge-In

    A supervisor may log out while in wrap-up, or unavailable. A supervisor logging in is first placed in Wrap-Up mode before receiving an ACD call. Triad 1/2/3 Digital System does not verify the supervisor’s ID codes, other than requiring that four digits are entered.

  • Page 196: Supervisor Queue Status Display

    6-18 Automatic Call Distribution Chapter 6 - Digital Station Operation Supervisor Queue Status Display The Supervisor Calls in Queue Status Display feature provides a means for an ACD supervisor to view the status of their ACD group. This display is an idle state display that provides an indication to a supervisor that agents in the group are having problems answering all their calls.

  • Page 197: Zap Tone

    Background Music (Optional) 6-19 Chapter 6 - Digital Station Operation Zap Tone The Zap Tone feature enables ACD agents in the headset mode, to have ACD calls connected to them automatically. The feature removes the requirement for the agent to press the ON/OFF button to answer ACD calls.

  • Page 198: Call Coverage

    6-20 Call Coverage Chapter 6 - Digital Station Operation Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided.

  • Page 199: Call Forward: Station

    Call Forward: Station 6-21 Chapter 6 - Digital Station Operation Network system with call passed across a switch: XX X X X X XX X C AL LI NG Y Y Y Y Y Y H H :MM:S S XXXXXXXXX = Name of calling party YYYYYY = Specific CO Line type being used (e.g., PRI #23) HH:MM:SS = Amount of time on the call By default, no call coverage buttons are assigned.

  • Page 200: Call Forward - Busy

    6-22 Call Forward: Station Chapter 6 - Digital Station Operation Conditions Call Forward remains engaged until manually released. When released, the station number is returned to the LCD. Calls cannot be forwarded to a station in the DND mode. CO Line queues, a Message Waiting request, and pre-selected messages are canceled when a station is placed in the Forward mode.

  • Page 201: Call Forward - Busy/No Answer

    Call Forward: Station 6-23 Chapter 6 - Digital Station Operation Removing Call Forwarding 1. Lift the handset or press ON/OFF button. 2. Press FWD or dial either [640] or [662]. Confirmation tone sounds and FWD LED is extinguished. Call Forward - Busy/No Answer Activating Call Forwarding 1.
  • Page 202 6-24 Call Forward: Station Chapter 6 - Digital Station Operation 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 5. Dial the three- or four-digit destination number where calls are to be forwarded. Station, Voice Mail, ACD/UCD, or Hunt Groups.) 6.

  • Page 203: Call Forward

    Call Forward: Station 6-25 Chapter 6 - Digital Station Operation When a key telephone is forwarded remotely, the key station’s forward button lights. The station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD button. SLT users can cancel their forwarding by going off hook and dialing the forward code.

  • Page 204: Calling Forward Override

    6-26 Caller ID Name/Number Chapter 6 - Digital Station Operation The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net) line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable. SMDR printout reflects transferred and outgoing calls like a DISA call record. Station users may use Station or System Speed Dial as the Speed Dial Bin used for Station Off-Net Forward.

  • Page 205: Calling Station Handsfree Mode Override

    Calling Station Handsfree Mode Override 6-27 Chapter 6 - Digital Station Operation To override Call Forwarding: 1. Dial [5#] followed by the desired station extension. 2. Press the appropriate preprogrammed button. Call Back = [622] Camp On = [620] Executive Override = [625] Message Wait = [623] OHVO = [628] Calling Station Handsfree Mode Override...
  • Page 206 6-28 Call Park Chapter 6 - Digital Station Operation 2. If busy tone is received, press TRANS once to reconnect with the caller. Press TRANS again and dial another park location or press another CALL PARK flexible button for a different parking location.

  • Page 207: Call Park - Station

    Call Park 6-29 Chapter 6 - Digital Station Operation Conditions Intercom calls and CO line calls can be placed into the station's personal park location. Calls parked in a personal park location are subject to the system call park recall timer. A CO call parked in a personal call park location recalls to the station that parked the call, when the call park recall timer expires.

  • Page 208: Call Pickup

    6-30 Call Pickup Chapter 6 - Digital Station Operation Call Pickup Directed Call Pickup A station user can pick up a call to another specific unattended station. The call must be a tone ringing call. To create a Pickup Button: 1.

  • Page 209: Call Transfer

    Call Transfer 6-31 Chapter 6 - Digital Station Operation Call Transfer An outside CO line call can be transferred from one keyset to another within the system. The transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD Group, or Hunt Group.

  • Page 210: Camp On

    6-32 Camp On Chapter 6 - Digital Station Operation Camp On A station may alert a busy party that an outside line is waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button.

  • Page 211: Co Line Queuing

    CO Line Queuing 6-33 Chapter 6 - Digital Station Operation 3. Lift handset to converse or use speakerphone. CO Line Queuing A station can queue only one line at a time. If you see that a particular outside line is busy and you wish to be placed on a list waiting for that line to become available: 1.
  • Page 212 6-34 Conference Combinations Chapter 6 - Digital Station Operation A maximum of eight parties can be included in a conference. To establish a Conference: 1. Lift handset. 2. Select intercom station or dial desired outside party. 3. When called party answers, press the CONF button. 4.

  • Page 213: Default Numbering Plan

    Default Numbering Plan 6-35 Chapter 6 - Digital Station Operation Default Numbering Plan Refer to Appendix D, “Default Numbering Plan.” Dial By Name The system lets station users dial extension numbers by entering the name of a person programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters for each station.

  • Page 214: Directory Dialing Keypad Map

    Directory Dialing allows station users to obtain a directory of station users and have the system dial the extension that is currently displayed. The Triad 1/2/3 System provides locations for up to 200 names. Directory Dialing also includes the following functions: Allows users to program a name with a speed dial bin for later locating a speed dial number.

  • Page 215: Direct Inward System Access (Disa)

    Direct Inward System Access (DISA) 6-37 Chapter 6 - Digital Station Operation 3. Dial [ ] to scroll up (next entry) through the list, -or- Dial [#] to scroll down (previous entry) through the list, -or- Press another key to view the list for a different letter of the alphabet. 4.

  • Page 216: Do Not Disturb (Dnd)

    6-38 Do Not Disturb (DND) Chapter 6 - Digital Station Operation Reaching an Internal Station: Dial the desired station number. (Ringback tone sounds.) If the station dialed is unattended, busy or in DND, intercom dial tone returns, (after the Preset Call Forward Timer expires). WARNING: Toll fraud can occur if DISA is not properly implemented.

  • Page 217: Executive Override

    Executive Override 6-39 Chapter 6 - Digital Station Operation Executive Override The Executive Override feature enables Executive designated stations the ability to override and barge-in on other keysets engaged in conversation. The programming code is [625]. If you call a busy station: 1.

  • Page 218: Executive/Secretary Pairing

    6-40 Executive/Secretary Pairing Chapter 6 - Digital Station Operation Executive/Secretary Pairing There are four sets of Executive/Secretary pairings available. When the Executive station is busy or in DND, the Secretary station receives intercom calls and transfers. The Secretary station can signal the Executive in DND by using the Camp On feature. Conditions If you are designated the Executive station and your phone is busy or in DND, all calls are routed to the Secretary station.

  • Page 219: Group Listening

    Group Listening 6-41 Chapter 6 - Digital Station Operation Feature -- Any feature with a dialing code (Personalized Messages, Paging, Account Code, Call Park, Music, etc.) can be assigned to a flexible button. (User programmable) Group Access (ACD, UCD, Hunt, Voice Mail group pilot numbers) -- User programmable. Speed Dial -- Automatically dials Speed number.

  • Page 220: Headset Mode

    6-42 Headset Mode Chapter 6 - Digital Station Operation Conditions While using the speakerphone, lifting the handset turns off the speakerphone. To activate group listening, press the ON/OFF button (to ON) while the handset is off-hook. While in group listening mode, pressing the MUTE button causes the transmit from the handset to be muted (the speakerphone microphone is already muted).

  • Page 221: Caller Id Display (Answered Calls)

    Hot Keypad 6-43 Chapter 6 - Digital Station Operation Hot Keypad The Hot Keypad feature enables a station user to activate the telephone by dialing digits or pressing telephone buttons without going off hook. ICLID Call Management Tables Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table.

  • Page 222: Caller Id Display (Unanswered Calls)

    6-44 Incoming CO Call Transfer Chapter 6 - Digital Station Operation Unanswered Call Management Table An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 223: Intercom

    Intercom 6-45 Chapter 6 - Digital Station Operation 3. Press a DSS, Group button or dial the 3-digit station number or group number. Call is automatically transferred to that destination. The incoming transferred CO call receives Music-On-Hold during the transfer state. 4.

  • Page 224: Intercom Calling

    6-46 Intercom Chapter 6 - Digital Station Operation Conditions If calls are ringing on intercom buttons and a Handsfree call is received, the Handsfree call is allowed and the calls ringing continue with muted ringing. Multiple intercom path buttons can be assigned to a single station, however up to five internal parties can be placed on hold per station.
  • Page 225 Keyset Mode 6-47 Chapter 6 - Digital Station Operation In the P mode (LED flashes at 30 ipm), you hear three bursts of tone and one-way announcement. The calling party cannot hear conversations in progress. Lift the handset or press the ON/OFF button to answer, -or- Press the H-T-P button to the H mode to reply.
  • Page 226 OK in ASCII format. Keyset Self Test Triad 1/2/3 System contains a test mode feature that supports the off-line testing of Digital Telephones and DSS consoles. The term off-line means that the unit under test is disconnected from the system during the test operation.

  • Page 227: Least Cost Routing (Lcr)

    Last Number Redial (LNR) 6-49 Chapter 6 - Digital Station Operation Last Number Redial (LNR) 1. Press the SPEED button. 2. Press [#]. The last number dialed over an outside line is automatically redialed. The system automatically selects the original line used to place the call and redials the number.

  • Page 228: Message Waiting

    6-50 Meet Me Page Chapter 6 - Digital Station Operation If an LCR Queue Call Back is activated: 1. When telephone is signaled, answer the call. 2. Desired telephone number is automatically redialed. Only one LCR Queue Call Back request may be initiated by a station. When a second request is made, the first request is cancelled.

  • Page 229: Name In Display

    Mute Key 6-51 Chapter 6 - Digital Station Operation Answering a Message Waiting Indication If your MSG button is lit, you have a message waiting for you. The first message left is the first one called. 1. Press MSG. Station that left message is signaled with tone ringing. 2.

  • Page 230: Off-Hook Preference

    6-52 Night Service Chapter 6 - Digital Station Operation 3. Press the SPEED button to complete the programming process. Erasing Your Name 1. Dial [690] on the dial pad. 2. Press the SPEED button to complete the erasing process. Night Service The Night Service feature [604] provides a means to put the system in night mode from any keyset or remove the system from night mode from any keyset as long as the system was put in night mode by the Night Service feature flex button.

  • Page 231: Off-Hook Voice Over (Ohvo)

    Off-Hook Voice Over (OHVO) 6-53 Chapter 6 - Digital Station Operation 2. Dial the desired button number. Refer to the following chart. Disabling Off-Hook Preference 1. Dial [691] on the dial pad. 2. Dial [00] on the dial pad. Programming PBX/Centrex Codes Onto Flex Button For one-button access to Centrex or PBX features, perform these steps: 1.
  • Page 232 6-54 Off-Hook Voice Over (OHVO) Chapter 6 - Digital Station Operation Responding to an Off-Hook Voice Over After receiving an OHVO announcement, three options are available to respond to the caller: Option 1 -- This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button.

  • Page 233: Outside Call

    Outside Call 6-55 Chapter 6 - Digital Station Operation If the receiving station is on-hook in speakerphone mode and a calling party initiates OHVO, the receiving station receives a Camp On warning tone and normal Camp On procedures are followed. The called station may send a message, and then press MUTE to talk to the calling station.

  • Page 234: Paging

    6-56 Paging Chapter 6 - Digital Station Operation Paging If you were given the ability to make page announcements: 1. Lift handset or press ON/OFF button. 2. Press preprogrammed PAGE button, -or- Dial the paging code. [700] = All Call - Internal and External [701- 708] = Internal Zone 1-8 [709] = Internal All Calls [760] = External All Calls (All Ext Zones)

  • Page 235: Pbx/Centrex Transfer

    PBX/Centrex Transfer 6-57 Chapter 6 - Digital Station Operation Retrieving a Parked Call Dial the Personal Call Park location code [438] on the dial pad, -or- Press the preprogrammed PERSONAL PARK button. A talk path is established between the two parties. Conditions Intercom calls and CO line calls can be placed into the station's personal park location.

  • Page 236: Date And Time Entry Messages

    6-58 Personal Messages Chapter 6 - Digital Station Operation To cancel a pre-assigned message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. Personal Messages - Custom Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station.

  • Page 237: Other Key Pad Codes (Date And Time)

    Personal Messages 6-59 Chapter 6 - Digital Station Operation Users may activate the following messages and be prompted to enter a return time or date: [11] = Vacation Until: MM/DD [12] = Return: HH:MM xm or MM/DD [13] = On Trip Until: MM/DD [14] = Meeting Until: HH:MM xm [15] = At Home Until: HH:MM xm [16] = On Break Until: HH:MM xm...

  • Page 238: Scrollable Canned Messages

    6-60 Personal Messages Chapter 6 - Digital Station Operation To use the flexible button, press the flexible button, then either: The user can now press that flex button and dial the 2-digit message number (00-10 or 18-30) to activate the message. Confirmation tone sounds and DND button LED flashes. -or- Press [#] to scroll forward or [ ] to scroll backward through the list.

  • Page 239: Pulse-To-Tone Switchover

    Pulse-to-Tone Switchover 6-61 Chapter 6 - Digital Station Operation When a message displays by a key telephone, the DND button LED flashes at 15 ipm. When DND is invoked on the telephone, the message cancels. Message Access (with a desired message) may be assigned to a flexible button. Messages may be entered while off-hook on a call if an intercom call is camped onto the station.

  • Page 240: Ring Tone

    6-62 Ring Tone Chapter 6 - Digital Station Operation Activating a Redial Press the preprogrammed REDIAL flexible button, -or- Press the ON/OFF button, -or- Lift the handset, line is seized and number is dialed. If the user receives a busy/no answer, they may repeat the step to activate another redial.
  • Page 241 Ring Tone 6-63 Chapter 6 - Digital Station Operation The ringing choices are as follows: Table 6-4: Ringing Choices TONE # FREQ TONE # FREQ TONE # FREQ TONE # FREQ 697/770 770/1209 852/0 1336/1477 697/852 770/1336 941/1209 1336/1633 697/941 770/1477 941/1336 1336/0...

  • Page 242: Save Number Redial (Snr)

    6-64 Save Number Redial (SNR) Chapter 6 - Digital Station Operation Save Number Redial (SNR) Saving the Last Number Dialed 1. After placing an outside call, keep handset off-hook. 2. Press the SPEED button twice. Dialing a Number that was Saved (using the steps above) 1.

  • Page 243: Software Version (Mpb)

    Software Version (MPB) 6-65 Chapter 6 - Digital Station Operation Viewing the call forwarding status of Classroom telephones: 1. The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. Confirmation tone sounds and LCD shows one of the following: C LA S S R O O M S TATU S D I S A B LE C LA S S R O O M S TATU S...

  • Page 244: Speakerphone

    6-66 Speakerphone Chapter 6 - Digital Station Operation Speakerphone 1. Press ON/OFF button to ON. Intercom dial tone sounds. 2. Press the Volume Bar to change the tone volume. The following message displays: SP EA K E R TON E [#########] M M M D D Y Y H H :M M a m...

  • Page 245: Station Relocation

    Station Relocation 6-67 Chapter 6 - Digital Station Operation 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a no-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed.

  • Page 246: Text Messaging (Silent Response)

    6-68 Text Messaging (Silent Response) Chapter 6 - Digital Station Operation Text Messaging (Silent Response) The Text Messaging feature lets a station user use text messages in response to a caller that has camped-on or used the Off-Hook Voice Over feature to alert a busy station user of a waiting call or message.

  • Page 247: Uniform Call Distribution

    Uniform Call Distribution 6-69 Chapter 6 - Digital Station Operation The called station may press a flex button programmed as a Text Message button, [633+#]. Press this flex button and dial the 2-digit message number (31–51) to respond to the calling station. DTMF digits are not heard by either party. When silent messaging is used to respond to a call, the existing call of the called station is not disconnected while the messages are sent to the calling station.
  • Page 248 6-70 Uniform Call Distribution Chapter 6 - Digital Station Operation UCD Calls In Queue Display The UCD Calls In Queue Status Display allows UCD agents to view information about the UCD group on their display. The display shows how many calls are in queue, how many agents are available, and the length of time the oldest call has been in queue.
  • Page 249 Universal Day/Night Answer 6-71 Chapter 6 - Digital Station Operation Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal.
  • Page 250 6-72 Voice Mail Chapter 6 - Digital Station Operation Voice Mailbox Button A correctly programmed button will receive a message-waiting indication (MWI) from the voice mail system. This allows any station with multiple voice mail buttons to receive the MWI for each of the programmed buttons.
  • Page 251 Voice Mail 6-73 Chapter 6 - Digital Station Operation VM Transfer with ID Digits The VM Transfer with ID Digits feature lets an Attendant or station user transfer a caller directly into a voice mail box. This allows entry of the station identification digits by the transferring party.
  • Page 252 6-74 Voice Mail Chapter 6 - Digital Station Operation Voice Mail One-Touch Recording The One-Touch Recording feature lets the station user, while on an internal/external call, press a button to have the system record the conversation into the station user’s mailbox. Code [649] + [VVV], where VVV = 440-447 for desired VM group.
  • Page 253 Volume Control 6-75 Chapter 6 - Digital Station Operation If the FLASH or HOLD button is pressed during the recording, the recording is terminated. If a station user presses the record button while in a two-party conference, it is recorded. If the button is pressed a second time, the conference ends and the call is returned to a two-way conversation.
  • Page 254 6-76 Volume Control Chapter 6 - Digital Station Operation Using the handset on a CO call ... H A ND SET CO [#########] M M M D D Y Y H H :M M a m Receiving a page announcement ... SP EA K E R PAG E [#########] M M M D D Y Y...
  • Page 255 Single Line Telephone Operation This chapter of the manual contains the following types of information on Single Line Telephones (SLTs): Illustrations of the 2700 SLT models. SLT Numbering Plan listing the available features and their codes. Step-by-step instructions for using the SLTs in the system. Operating instructions for single line users.
  • Page 257 Introduction Chapter 7 - Single Line Telephone Operation Introduction Features pertaining to the Single Line Telephones are listed and described in alphabetical order. The following illustrations show the various SLT models available: 2705 Model Figure 7-1: 2700 Series SLT Telephones...
  • Page 258 Introduction Chapter 7 - Single Line Telephone Operation 2701 Type 2702 Type w/ Message Waiting Lamp on Top 2703 Type with Message Waiting Lamp 2704 Type with Flash Key Figure 7-2: 2700 Series SLT Telephones...

  • Page 259: Account Codes

    Account Codes Chapter 7 - Single Line Telephone Operation Account Codes SLT stations can enter an account code to identify the call or calling station. Entering Account Code (before a call) 1. Lift the handset. 2. Dial [627] on the dial pad. 3.
  • Page 260 (Triad 3), that agent receives an error tone. An agent may not logon to the same group as a primary and secondary member. Triad 1/2/3 System does not verify agents ID codes, except four-digit ID entry. ACD Agent Help The ACD Agent HELP feature provides a means for an ACD agent to signal their assigned supervisor for assistance.

  • Page 261: Call Back

    Call Back Chapter 7 - Single Line Telephone Operation Call Back When you call a station and receive a busy signal: 1. Briefly press and release the hookswitch. 2. Dial [622] on the dial pad. 3. Replace handset. Only one Call Back request can be left at a station; the second request converts to a Message Waiting Request.

  • Page 262: Call Forward - Follow-Me

    Call Forward Chapter 7 - Single Line Telephone Operation Call Forward - Follow-Me The Call Forward/Follow-Me feature enables a user who is away from their station, to activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the system.
  • Page 263 Calling Forward Override Chapter 7 - Single Line Telephone Operation Conditions If a Call Forward mode is currently active at the station where forwarding is desired, the new forward becomes active and cancels the previous forward. Both internal and external calls to the affected station forward to the designated location. Call forwarding must be allowed in programming for the affected station.

  • Page 264: Call Park

    7-10 Call Park Chapter 7 - Single Line Telephone Operation Call Park Call Park - System The Call Park feature enables an outside call to be placed on hold and consult with, page, or call an internal party prior to transfer. While connected to an outside line: 1.

  • Page 265: Call Pickup

    Call Pickup 7-11 Chapter 7 - Single Line Telephone Operation Conditions Only one call can be in a park location at a time. Multiple calls to the same station park location is not possible. The #6 code is flexible and can be assigned in Flash 52 programming. The call will be placed in the Station’s Personal Park location.
  • Page 266 7-12 Camp On Chapter 7 - Single Line Telephone Operation Camp On Alerting a Busy Station of Your Call After receiving intercom busy tone: 1. Briefly press and release the hookswitch. 2. Dial [620] on the dial pad. Receiving a Camp On Warning Tone (through handset) Choose desired call (hang up present call and take the new one, or ignore the Camp On signal).

  • Page 267: Conference With Personal Park

    Conference With Personal Park 7-13 Chapter 7 - Single Line Telephone Operation 4. Dial number of internal station to add. 5. When that station answers, briefly press and release the hookswitch again and all three parties are connected. Conference With Personal Park While connected to an outside line: 1.

  • Page 268: Intercom Calling

    7-14 Intercom Calling Chapter 7 - Single Line Telephone Operation Intercom Calling Placing an Intercom Call 1. Lift the handset. 2. Dial the intercom number. You will hear ringing if the station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” positions. 3.

  • Page 269: Message Waiting

    Message Waiting 7-15 Chapter 7 - Single Line Telephone Operation Message Waiting Leaving a Message Waiting Indication 1. Lift handset. 2. Dial desired intercom station. (No Answer or DND tone is received.) 3. Briefly press and release the hookswitch. 4. Dial [623] on the dial pad. 5.

  • Page 270: Internal/External Page

    7-16 Off-Hook Preference Chapter 7 - Single Line Telephone Operation Erasing Your Name 1. Dial [690] on the dial pad. 2. Briefly depress the hookswitch and release to complete the erasing process. Off-Hook Preference SLTs may have their station programmed to access a particular CO Line, such as a private line or a line from a Group of CO lines, upon going off-hook.

  • Page 271: Meet Me Page

    Personal Messages 7-17 Chapter 7 - Single Line Telephone Operation (Stations off-hook or in DND do not hear the internal page announcement.) When making a Zone Page or All Call Page and the zone is busy, the page initiator receives ringback tone until the zone becomes available. You then hear a warning tone and can make the page announcement.

  • Page 272: Speed Dial

    7-18 Speed Dial Chapter 7 - Single Line Telephone Operation Speed Dial Speed Dial - Station Speed Bins 1. Lift handset. 2. Dial [668] on the dial pad. 3. Dial desired station speed bin number (9000-9019). Speed Dial - Storing Station Speed Bin Numbers 1.

  • Page 273: Voice Mail System Message Wait Indications - Analog

    Voice Mail System Message Wait Indications - Analog 7-19 Chapter 7 - Single Line Telephone Operation Voice Mail System Message Wait Indications - Analog The analog voice mail system will automatically produce message waiting indications. If there are problems with message waiting indications, a system administrator or technical support personnel can connect an SLT to the voice mail system and use the following procedures to simulate message waiting information.

  • Page 274: Volume Control

    7-20 Volume Control Chapter 7 - Single Line Telephone Operation Volume Control The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off.

  • Page 275: Digital Attendant Operations

    Digital Attendant Operations This chapter is intended for use in conjunction with the Station Operation chapter to provide step-by-step instructions for operating the Attendant(s) Digital Telephone(s) in the system. Visual and audible cues that accompany the various feature operation steps are also included. * A Flex Button must be programmed for designated features to operate.

  • Page 277: Introduction

    Chapter 8 - Digital Attendant Operations Introduction Each Triad 1/2/3 System provides the following keys, indicators and features: Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off- hook) disengages the station’s built-in speaker.

  • Page 278: 911 Alert

    911 Alert Chapter 8 - Digital Attendant Operations MUTE button lets you switch the built-in microphone on or off when using the speakerphone, or the handset microphone when using the handset. HOLD button lets you place an outside caller on hold. Outside Calls are announced by a tone signal repeated every 3.2 seconds.

  • Page 279: Attendant Co Line External (Off-Net) Forward

    Attendant CO Line External (Off-Net) Forward Chapter 8 - Digital Attendant Operations Station users and attendants can press the 911 ALERT flexible button as necessary to view additional 911 calls’ information in the stored list. After a station user or attendant views the information for all 911 calls in the system list: All users’...

  • Page 280: Attendant Day/Night/Special

    Attendant Day/Night/Special Chapter 8 - Digital Attendant Operations Attendant Day/Night/Special The system’s Automatic Night Mode Feature can be overridden by the Attendant station. The Attendant station user can press their DND button to place the system into Night Mode. Any designated Attendant can place the system into Night Service. The Night Service feature provides a means to put the system in night mode from any keyset or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature flexible button [604].
  • Page 281 Attendant Directory List Programming and Operation Chapter 8 - Digital Attendant Operations The first entry (000) in the Directory List is shown on the display. D I R LS T A A A B I N/ IC M : XX X X n nn nn nn nn n nn nn nn nn nn nn n AAA = Directory List entry number (000-199) XXXX = Either:,...
  • Page 282 Attendant Directory List Programming and Operation Chapter 8 - Digital Attendant Operations 7. Press HOLD, then use [ ] or [#] to scroll to next entry. -or- Hang up to end programming. To clear an entry: 1. Select desired entry. 2.
  • Page 283 Attendant Directory List Programming and Operation Chapter 8 - Digital Attendant Operations To view the directory list: 1. Dial the Directory List dial code [680] on the dial pad, -or- Press the flexible button programmed as a directory dialing button. 2.

  • Page 284: Attendant Unavailable (Alternate Position)

    8-10 Attendant Unavailable (Alternate Position) Chapter 8 - Digital Attendant Operations 4. Hang up to complete the transfer. Calls may be transferred to internal stations only. An attempt to transfer a call off-net (via a speed dial bin) results in the call recalling upon going on-hook. Conditions If the desired party is an intercom station, that station is signaled according to their intercom selector/H-T-P switch (SLT stations tone ring).

  • Page 285: Attendant Voice Mail Alarm Clear

    Attendant Voice Mail Alarm Clear 8-11 Chapter 8 - Digital Attendant Operations If all Attendants in the system are unavailable, no Attendants are available for internal/ external callers. Recalls are directed to all programmed available Attendants. If only one Attendant is programmed in the system, and that Attendant is unavailable, users dialing zero hear an error tone.

  • Page 286: Mapping Options

    8-12 DSS/BLF Console with Map Chapter 8 - Digital Attendant Operations Mapping Options Description The DSS/BLF Console unit can access Stations, Direct Appearing CO Lines, or features that may be assigned to any of the flexible buttons. A DSS/BLF unit may be assigned to one of the different MAP configurations available.

  • Page 287: Dss Console Map #2

    DSS/BLF Console with Map 8-13 Chapter 8 - Digital Attendant Operations MAP #2 -- By default has the first 48 Stations, 100-147, appear in sequential order. All buttons on Map #2 are flexible and can be changed by the station user. This map can be duplicated on another DSS/BLF Console and assigned to the same station.

  • Page 288: Dss Console Map #3

    8-14 DSS/BLF Console with Map Chapter 8 - Digital Attendant Operations Map #3 -- By default is to be used with Map #2 in that it has the remaining stations, 148-195, to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be changed by the user.

  • Page 289: Dss Console Map #4

    DSS/BLF Console with Map 8-15 Chapter 8 - Digital Attendant Operations MAP #4 -- By default, CO Lines 1-48 appear in sequential order. Figure 8-6: DSS Console Map #4...

  • Page 290: Transfer Search

    8-16 DSS/BLF Console with Map Chapter 8 - Digital Attendant Operations Map #5 -- By default, CO Lines 49-96 appear in sequential order. Provides the receiving station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line mapping.

  • Page 291: Iclid Call Management Tables

    ICLID Call Management Tables 8-17 Chapter 8 - Digital Attendant Operations ICLID Call Management Tables Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100 entry capacity.

  • Page 292: Unanswered Call Management Table

    8-18 Messages - Custom Chapter 8 - Digital Attendant Operations Unanswered Call Management Table Description An Unanswered Call Management Table with 100-entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 293: Outgoing Access - Attendant Disable

    Outgoing Access - Attendant Disable 8-19 Chapter 8 - Digital Attendant Operations 2. Enter a valid message bin number [21–30]. The following message displays after the bin # has been selected. m m m m m m m m m m .. . E N T E R M S G : 3.

  • Page 294: Override

    8-20 Override Chapter 8 - Digital Attendant Operations Override If Attendant Override is allowed, Attendant(s) stations may override or call stations that are busy or in Do Not Disturb to alert them of a call. Calling a Station Busy on a CO Call 1.

  • Page 295: Setting System Time And Date

    Setting System Time and Date 8-21 Chapter 8 - Digital Attendant Operations Setting System Time and Date The System Time/Date must be set by the first programmed Attendant. 1. Dial [692] on the dial pad. A confirmation tone sounds. 2. Enter date and time as follows: YYMMDDHHMM = Year (00-99) = Hour (00-23) MM = Month (01-12)
  • Page 296 8-22 Speed Dial - System Storing Chapter 8 - Digital Attendant Operations...

  • Page 297: Liquid Crystal Displays

    Liquid Crystal Displays This chapter consists of the Calling and Called LCD displays based on the function performed.

  • Page 299: Introduction

    Introduction Chapter 9 - Liquid Crystal Displays Introduction Each display is arranged into upper and lower fields. The upper field shows the current activity of the telephone. The lower field is divided into two sections: - The left section of the lower field shows the date, speed bin number, connected intercom station, or outside line number.

  • Page 300: Liquid Crystal Displays (Lcd)

    Introduction Chapter 9 - Liquid Crystal Displays Table 9-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Camp-On C A LL TO S TA X X X C A M P- ON B Y S TA X X X M M M DD Y Y H H : M M a m M M M DD Y Y...
  • Page 301 Introduction Chapter 9 - Liquid Crystal Displays Table 9-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Station No- N O A NS F WD TO S TA XX X Answer Call M M M DD Y Y H H : M M am Forward (originating...
  • Page 302 Introduction Chapter 9 - Liquid Crystal Displays Table 9-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Station Call to F OR WA R DE D TO VO IC E M AI L F O R WA R DE D TO V OI C E MA I L Station MM M D D Y Y H H : M M am...
  • Page 303 Introduction Chapter 9 - Liquid Crystal Displays Table 9-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Programmed F *1 Flash Command Programmed 9 5 0 7 7 7 P 1 2 3 4 5 6 7 Pause Command S PE E D X X H H : M M a m...
  • Page 304 Introduction Chapter 9 - Liquid Crystal Displays Table 9-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Call to Station F O R WA R DE D TO S PE E D X X F O R WA R DE D OF F NE T Forwarded M M M DD Y Y H H : M M a m...
  • Page 305 Introduction Chapter 9 - Liquid Crystal Displays Table 9-1: Liquid Crystal Displays (LCD) Function CALLING Station Display CALLED Station Display Call Coverage C A LL TO S TA X X Station M M M DD Y Y H H : M M a m (after call is answered at C A LL TO S TAT IO N X X X...
  • Page 306 9-10 Introduction Chapter 9 - Liquid Crystal Displays...

  • Page 307: Triad 1/2 System Configuration

    Triad 1/2 System Configuration This chapter describes the basic and optional equipment to be used with the Triad 1/2 Systems. System specification tables have also been provided.

  • Page 309: Triad 1/2 General Description

    Triad 1/2 General Description 10-3 Chapter 10 - Triad 1/2 System Configuration Triad 1/2 General Description Triad 1/2 Systems are fully Digital Hybrid Key Telephone Systems, designed to meet the telecommunication needs of medium-sized business offices. The Triad 1/2 Systems...

  • Page 310: Triad 1 Common Control Equipment

    10-4 Triad 1 Common Control Equipment Chapter 10 - Triad 1/2 System Configuration Triad 1 Common Control Equipment Basic Key Service Unit (BKSU) The BKSU is wall mounted. It is of metal construction with a backplane motherboard that has six card slots. The first slot (right to left) is for the Master Processor Board (MPB) which is a common control card.
  • Page 311 Triad 1 Common Control Equipment 10-5 Chapter 10 - Triad 1/2 System Configuration Figure 10-1: Triad 1 System Diagram...
  • Page 312 10-6 Triad 1 Common Control Equipment Chapter 10 - Triad 1/2 System Configuration DEFAULT CARD LAYOUT SLOTS Figure 10-2: Triad 1 Default Card Layout...
  • Page 313 Triad 1 Common Control Equipment 10-7 Chapter 10 - Triad 1/2 System Configuration DEFAULT CARD LAYOUT SLOTS Figure 10-3: Triad 2 Default Card Layout...

  • Page 314: Triad 2 Common Control Equipment

    10-8 Triad 2 Common Control Equipment Chapter 10 - Triad 1/2 System Configuration Triad 2 Common Control Equipment Basic Key Service Unit (BKSU) The BKSU is wall mounted. It is of metal construction with a backplane motherboard that has nine card slots. The first slot (right to left) is for the Master Processor Board (MPB) which is a common control card.

  • Page 315: Common Control Cards

    Common Control Cards 10-9 Chapter 10 - Triad 1/2 System Configuration Common Control Cards The common control cards are the plug-in PCB's that are necessary for basic system operation or require direct interface to the system bus. These cards can only be installed in the basic cabinet.

  • Page 316: Miscellaneous Service Unit (Misu)

    10-10 Peripheral Boards Chapter 10 - Triad 1/2 System Configuration Miscellaneous Service Unit (MISU) The MISU provides the circuitry to interface miscellaneous type inputs/outputs. This board is optional and installs in the peripheral card slot next to the MPB. This board also supports additional serial ports by installing an optional SIU module.

  • Page 317: Did Trunk Board (Didb)

    Peripheral Boards 10-11 Chapter 10 - Triad 1/2 System Configuration Line/Station Interfaces -- The board has three RJ14 modular connectors on the front edge. These provide the interface from the circuits on the board to the MDF. No peripheral boards can be inserted/removed when power is on.

  • Page 318: Interface Board (T1Ib)

    10-12 Peripheral Boards Chapter 10 - Triad 1/2 System Configuration T-1 Interface Board (T1IB) The T1IB board provides one (1) 24-channel 1.544Mbps T-1 interface from the telephone company. The board requires an external CSU device to operate. The board handles Loop, Ground, and DID type signaling.

  • Page 319: Primary Rate Interface Board (Prib)

    Peripheral Boards 10-13 Chapter 10 - Triad 1/2 System Configuration Primary Rate Interface Board (PRIB) This interface provides one Primary Rate Interface circuit. Each circuit contains 23 bearer and one data channel (23B+D). When a PRIB card is programmed into the...

  • Page 320: Basic Rate Interface Board (Brib)

    10-14 Analog Station Boards Chapter 10 - Triad 1/2 System Configuration Basic Rate Interface Board (BRIB) This interface provides four Basic Rate Interface circuits. Each circuit is comprised of two bearer (64Kbps each) and one data (16Kbps) channels (2B+D). When a BRIB is programmed...

  • Page 321: Single Line Interface Board (Slib)

    Analog Station Boards 10-15 Chapter 10 - Triad 1/2 System Configuration Figure 10-11: ETIB (Electronic Telephone Interface Board) Single Line Interface Board (SLIB) The SLIB board provides the interface for six 2500-type single line telephones. This board can be plugged into any designated peripheral slot. The board also supports message waiting with the message wait module.

  • Page 322: Digital Station Boards

    10-16 Digital Station Boards Chapter 10 - Triad 1/2 System Configuration Digital Station Boards Digital Telephone Interface Board (DTIB) The DTIB provides the interface to the digital telephones in the system. This board can be plugged into any peripheral slot and is provided in two capacity versions, a 12-circuit and a 24-circuit.

  • Page 323: Analog Station Instruments

    Analog Station Instruments 10-17 Chapter 10 - Triad 1/2 System Configuration Analog Station Instruments Enhanced Electronic Key Telephone (EKT) STARPLUS Enhanced Electronic Telephone is a fully modular instrument with eight fixed feature/function and 22 flexible buttons that can be flexibly assigned as either CO/PBX/ Centrex lines, Station DSS, or feature/function buttons.

  • Page 324: Executive Electronic Key Telephone (Ekt)

    10-18 Analog Station Instruments Chapter 10 - Triad 1/2 System Configuration Executive Electronic Key Telephone (EKT) STARPLUS Executive Key Telephone is a fully modular instrument with eight fixed feature/function and 22 flexible buttons that can be flexibly assigned as either CO/PBX/ Centrex lines, Station DSS, or feature/function buttons.

  • Page 325: Electronic Dss/Blf Console

    Analog Station Instruments 10-19 Chapter 10 - Triad 1/2 System Configuration Electronic DSS/BLF Console The station port used for a DSS/BLF Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need. The bottom two rows of buttons on the...

  • Page 326: Digital Station Instruments

    10-20 Digital Station Instruments Chapter 10 - Triad 1/2 System Configuration Digital Station Instruments 30-Button Elite Digital Telephone The large display telephone has 11 fixed-feature buttons and 30 flexible buttons that can be assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, a 7-line by 16-character LCD with 10 softkeys, and long life LEDs.

  • Page 327: 24-Button Executive/Enhanced Digital Telephones

    Digital Station Instruments 10-21 Chapter 10 - Triad 1/2 System Configuration 24-Button Executive/Enhanced Digital Telephones STARPLUS Executive/Enhanced 24-Button Digital Telephones are fully modular instruments with 11 fixed feature/function buttons and 24 flexible buttons that can be assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 328: 12-Button Executive Digital Telephones

    10-22 Digital Station Instruments Chapter 10 - Triad 1/2 System Configuration 12-Button Executive Digital Telephones STARPLUS Executive 12-Button Digital Telephones are fully modular instruments with 11 fixed feature/function buttons and 12 flexible buttons that can be assigned as CO/PBX/ Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 329: 8-Button Enhanced Digital Telephones

    Digital Station Instruments 10-23 Chapter 10 - Triad 1/2 System Configuration 8-Button Enhanced Digital Telephones STARPLUS Enhanced 8-Button Digital Telephones are fully modular instruments with 5 fixed feature/function buttons and eight flexible buttons that can be assigned as CO/PBX/ Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 330: Digital Dss/Blf Console

    10-24 Digital Station Instruments Chapter 10 - Triad 1/2 System Configuration Digital DSS/BLF Console The station port used for a DSS/BLF Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need. All 48 buttons on the unit can be assigned as DSS, or flexible buttons.

  • Page 331: Single Line Adapter

    Single Line Adapter 10-25 Chapter 10 - Triad 1/2 System Configuration Single Line Adapter The optional Single Line Adapter (SLA) device converts standard digital telephone circuits into 2500-type single line telephone interfaces. The device is a standalone type that can accommodate up to two digital station ports and convert them into two 2500-DTMP-type SLT circuits.

  • Page 332: Optional Units

    10-26 Optional Units Chapter 10 - Triad 1/2 System Configuration Optional Units DTMF Receiver Unit (DTRU) The DTRU board provides two DTMF receivers for system use. This board is optionally installed on the DID, LCOB and SLIB boards. The system software allocates the receivers as needed.

  • Page 333: Serial Interface Unit (Siu)

    Optional Units 10-27 Chapter 10 - Triad 1/2 System Configuration Serial Interface Unit (SIU) The SIU2 provides two additional RS232 ports for system use. This board installs on the MISU board. Wiring/Pinouts/Connections -- The SIU2 provides two DB9 connectors, one connector for each of the serial ports on the board.

  • Page 334: Ring Generator Unit (Rgu)

    10-28 Optional Units Chapter 10 - Triad 1/2 System Configuration Ring Generator Unit (RGU) The RGU provides the ring voltages to the SLIB circuits to ring the SLTs. Also, the RGU provides the input to the Message Wait source on the SLIBs. The output of the RGU is 90V AC, 20Hz or 25Hz.

  • Page 335: Phase Lock Loop Unit (Pllu)

    Optional Units 10-29 Chapter 10 - Triad 1/2 System Configuration Phase Lock Loop Unit (PLLU) This unit must be added to the MPB board whenever a T-1 board is installed in the system. This board regulates the T-1 clock signals from the T-1 board to the network.

  • Page 336: System Configuration Tables

    10-30 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration System Configuration Tables Table 10-1: Digital System Capacity Triad 1 Ports CO/PBX/Centrex Lines 36 Lines Max. (6 per LCOB Board) DID Lines 36 Lines Max. (4 per DIDB Board). DTMF or dial pulse signalling.

  • Page 337: Digital System Capacity

    System Configuration Tables 10-31 Chapter 10 - Triad 1/2 System Configuration Table 10-1: Digital System Capacity Page Zones Internal Paging 8 max. (software controlled) External Paging 2 max. (On MISU Board) (one/two-way) Hunt Groups Groups Software supports up to 8 Groups Members Software supports up to 8 stations in each group.

  • Page 338: Electrical Specifications

    10-32 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration Table 10-2: Electrical Specifications AC Input to Power Supply 117 VAC ±10%, 60Hz single phase Power Consumption 416 watts Power Supply Fuse - AC Input 6A/125V Longitudinal Balance 60 db from 200 Hz to 1,000 Hz...

  • Page 339: Loop Limits

    System Configuration Tables 10-33 Chapter 10 - Triad 1/2 System Configuration Table 10-4: Loop Limits Analog Electronic Telephone Maximum length of station loop: 1000 feet of 24 AWG (4 wire, inside wiring, twisted cable) Digital Telephones Maximum length of station loop:...

  • Page 340: Physical Dimensions And Weight

    10-34 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration Table 10-8: Physical Dimensions and Weight Item Height Width Depth Weight Triad 1 Small Basic Key Service Unit 16.5 in. 13.0 in. 7.4 in. 26.7 lbs. Triad 2 Basic Key Service Unit 16.5 in.

  • Page 341: Electronic Telephone Audible Signals

    System Configuration Tables 10-35 Chapter 10 - Triad 1/2 System Configuration Table 10-10: Electronic Telephone Audible Signals Type of Signal Frequency Signal Duration Electronic Telephone Signals Incoming CO Line 440+480 0.2 on/0.4 off/0.6 on/3.0 off; Repeated Intercom Tone Ringing 440+480 0.8 on/2.8 off;...

  • Page 342: Single Line Audible Signals

    10-36 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration Table 10-11: Single Line Audible Signals Type of Signal Frequency Signal Duration Single Line Signals Incoming CO Line 20Hz 90 VAC 0.8 on/2.8 off; Repeated Intercom Tone Ringing 20Hz 90 VAC 0.2 on/0.4 off/0.6 on/3.0 off;...

  • Page 343: Digital Station Visual Signals - Co Line Buttons

    System Configuration Tables 10-37 Chapter 10 - Triad 1/2 System Configuration Table 10-12: Digital Station Visual Signals - CO Line Buttons Feature/Function Flash Rate LED Color Incoming CO Ringing 30 ipm Flash Transferred CO Ringing 120 ipm Flash CO Line Recalling...

  • Page 344: Digital Station Visual Signals - Feature/Function Buttons

    10-38 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration Table 10-14: Digital Station Visual Signals - Feature/Function Buttons Feature/Function Flash Rates LED Color Call Forward (active) 30 ipm Flash Message Wait (active) Steady Camp On (active) 120 ipm Flash...

  • Page 345: Signals To Called Station (Digital Station)

    System Configuration Tables 10-39 Chapter 10 - Triad 1/2 System Configuration Table 10-15: Signals to CALLED Station (Digital Station) Feature (Indication) Sound In Hz Occurrence (Cadence) Incoming CO Line (*User Selectable) .8 on/2.4 sec off; Repeated Intercom Tone Ringing (*User Selectable) .4 sec on/.4 sec off/.4 sec on/2 sec off,...

  • Page 346: Signals To Calling Station (Digital Station)

    10-40 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration Table 10-16: Signals to CALLING Station (Digital Station) Sound in Hz Feature (Indication) Occurrence (Cadence) Station Intercom Ring Back Tone 1215/1471 .5 sec on/2.5 sec off; Repeated Intercom Call Announce .2 sec on/.25 sec off;...

  • Page 347: Voice Mail Confidence Tones

    System Configuration Tables 10-41 Chapter 10 - Triad 1/2 System Configuration Table 10-17: Voice Mail Confidence Tones VM Condition Action Tone Received Sound in Hz Occurrence (Cadence) Off Hook Internal Dial Tone 350/440 Continuous (no stutter tone) Calls an Internal Station (idle)
  • Page 348 10-42 System Configuration Tables Chapter 10 - Triad 1/2 System Configuration...
  • Page 349 Triad 3 System Configuration This chapter describes the basic and optional equipment to be used with the Triad 3 System. System specification tables have also been provided.

  • Page 351: Triad 3 System Configuration

    Triad 3 General Description 11-3 Chapter 11 - Triad 3 System Configuration Triad 3 General Description Triad 3 System is a fully Digital Key Telephone System, designed to meet the telecommunication needs of medium-sized business offices. The system incorporates state of the art digital technology for command processing and voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM) distributed switching matrix.

  • Page 352: Common Control Equipment

    11-4 Common Control Equipment Chapter 11 - Triad 3 System Configuration Common Control Equipment Basic Cabinet (BKSU) The system consists of a maximum of four cabinets that can be stacked together. The first cabinet, or Basic KSU houses the common equipment boards and peripheral equipment boards.
  • Page 353 Common Control Equipment 11-5 Chapter 11 - Triad 3 System Configuration Figure 11-1: Triad 3 System Diagram...

  • Page 354: Common Control Cards

    11-6 Common Control Cards Chapter 11 - Triad 3 System Configuration Figure 11-2: Triad 3 Default Card Layout Common Control Cards The common control cards are the plug-in PCBs that are necessary for basic system operation or require direct interface to the system bus. These cards can only be installed in the basic cabinet.

  • Page 355: Master Processor Board (Mpb)

    Common Control Cards 11-7 Chapter 11 - Triad 3 System Configuration Master Processor Board (MPB) The MPB controls the system. It is powered from the backplane and has access to the system bus and signaling (HDLC) bus. It also controls the PCM bus. The MPB circuitry includes: Microprocessor, Memory Management, EIA channels, System Clock, Reset circuitry, Bus Error circuitry, Interrupt circuitry, and On-Board Memory.

  • Page 356: Miscellaneous Service Unit (Misu)

    11-8 Common Control Cards Chapter 11 - Triad 3 System Configuration Miscellaneous Service Unit (MISU) The MISU board provides the interface to support miscellaneous items. The MISU also provides: Two channels of Background Music/Music On-Hold Two External Page Ports Two DTMF Receiver circuits Six independent relays Card ejector tabs are color coded violet One card can be installed per system...

  • Page 357: Peripheral Boards

    Peripheral Boards 11-9 Chapter 11 - Triad 3 System Configuration Peripheral Boards These boards provide the interface from system PCM ports to stations or the switching network. The peripheral cards may be placed in any universal card slot in either the Basic Cabinet or Expansion Cabinet.

  • Page 358: Ground Start (Gcob) Trunk Board

    11-10 Peripheral Boards Chapter 11 - Triad 3 System Configuration Figure 11-5: LCOB (CO/FX/WATS Trunk Board) Ground Start (GCOB) Trunk Board The GCOB board provides the interface to eight CO, FX, or WATS trunks. Each trunk circuit contains a hybrid, 2-wire interface circuit and control circuitry. The operation for Pulse Dialing or DTMF signaling can be done on a per circuit basis.
  • Page 359 Peripheral Boards 11-11 Chapter 11 - Triad 3 System Configuration Figure 11-6: GCOB (CO/FX/WATS Trunk Board)

  • Page 360: Did Trunk Board (Didb)

    11-12 Peripheral Boards Chapter 11 - Triad 3 System Configuration DID Trunk Board (DIDB) The DIDB board provides the interface to eight loop Direct Inward Dialing (DID) trunks. Each of the trunk circuits contain a hybrid, 2-wire interface circuit, and control circuitry. The operation for Pulse Dialing or DTMF signaling can be done on a per circuit basis.

  • Page 361: Interface Board (T1Ib)

    Peripheral Boards 11-13 Chapter 11 - Triad 3 System Configuration T-1 Interface Board (T1IB) The T1IB board allows the network connection to a T-1 1.544MB digital interface. This board supports standard D4 framing format with robbed bit signaling. Extended Super frame (ESF) format is also supported. The board can support TIE, Loop and Ground start signaling emulation per channel.

  • Page 362: Primary Rate Interface Board (Prib)

    11-14 Peripheral Boards Chapter 11 - Triad 3 System Configuration Primary Rate Interface Board (PRIB) The PRIB allows the network connection to a Primary Rate ISDN digital interface. This board supports Extended Super frame (ESF) format and B8ZS line coding. The board can support TIE, Loop and Ground Start signaling emulation per channel.
  • Page 363 Peripheral Boards 11-15 Chapter 11 - Triad 3 System Configuration The card ejector tabs are color coded white. The PRI board can only be installed in the Basic Cabinet (BKSU) Slots 1-8. A maximum of six PRI boards can be installed in the system (138 B channels). The PRI board only supports the National ISDN 2 (NI-2) standards.

  • Page 364: Basic Rate Interface Board (Brib)

    11-16 Peripheral Boards Chapter 11 - Triad 3 System Configuration Basic Rate Interface Board (BRIB) The BRIB allows the network connection to a Basic Rate ISDN digital interface. The board can support TIE, Loop and Ground Start signaling emulation per channel. The board uses the U interface of the BRI standard.

  • Page 365: Basic Rate Interface Expansion Board (Brib-E)

    Peripheral Boards 11-17 Chapter 11 - Triad 3 System Configuration Figure 11-10: BRIB (BRI Trunk Board) Basic Rate Interface Expansion Board (BRIB-E) Installs as a daughter-board on the BRIB to provide an additional four Basic Rate Interface circuits. A BRIB/BRIB-E assembly provides 16 line appearances for the Triad 3 system.

  • Page 366: Analog Station Boards

    11-18 Analog Station Boards Chapter 11 - Triad 3 System Configuration Analog Station Boards Electronic Key Telephone Interface Board (ETIB) The ETIB board provides the interface to 12 electronic telephones or DSS/BLF stations. The ETIB board has one LED indicator for status. A Normal/Service switch located toward the top of the card allows the card to be inserted or removed from the system while under power and also can be used to disable all station circuits on the card.

  • Page 367: Single Line Interface Board (Slib)

    Analog Station Boards 11-19 Chapter 11 - Triad 3 System Configuration Single Line Interface Board (SLIB) The SLIB board provides the interface to 12 2500-type telephones. The SLIB signal interfaces with mechanical 90V ringers and lights 90V message waiting lamps on 2500 sets as desired. The SLIB board has one LED indicator for status.

  • Page 368: Digital Station Boards

    11-20 Digital Station Boards Chapter 11 - Triad 3 System Configuration Digital Station Boards Digital Telephone Interface Board (DTIB) The DTIB board provides the circuitry to support 12 digital phones. This board plugs into any peripheral slot. The station connections are via one 50-pin female (amphenol type) connector located on the front edge of the card.

  • Page 369: Digital Telephone Interface Board Expansion (Dtibe)

    Digital Station Boards 11-21 Chapter 11 - Triad 3 System Configuration Digital Telephone Interface Board Expansion (DTIBE) The DTIBE board is installed onto the DTIB board in a daughter board type arrangement to provide an additional 12 digital phones. The station connections are via one 50- pin female (amphenol type) connector located on the Host DTIB card.

  • Page 370: Analog Station Instruments

    Chapter 11 - Triad 3 System Configuration Analog Station Instruments Enhanced Electronic Key Telephone (EKT) STARPLUS Enhanced Electronic Telephone is a fully modular instrument with 8 fixed feature/function and 22 flexible buttons that can be flexibly assigned as either CO/PBX/Centrex lines, Station DSS, or feature/function buttons.

  • Page 371: Executive Electronic Key Telephone (Ekt)

    11-23 Chapter 11 - Triad 3 System Configuration Executive Electronic Key Telephone (EKT) STARPLUS Executive Key Telephone is a fully modular instrument with eight fixed feature/function and 22 flexible buttons that can be flexibly assigned as either CO/PBX/Centrex lines, Station DSS, or feature/ function buttons. The EKT also features an...

  • Page 372: Electronic Dss/Blf Console

    11-24 Analog Station Instruments Chapter 11 - Triad 3 System Configuration Electronic DSS/BLF Console The station port used for a DSS/BLF Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need. The bottom two rows of buttons on the DSS/BLF Console contain 6-8 flexible buttons (depending on MAP chosen) which can be assigned by the station user in the same manner and functions as the flexible buttons on the keyset.

  • Page 373: Digital Station Instruments

    Digital Station Instruments 11-25 Chapter 11 - Triad 3 System Configuration Digital Station Instruments 30-Button Elite Digital Telephone The large display telephone has 11 fixed-feature buttons and 30 flexible buttons that can be assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, a 7-line by 16-character LCD with 10 softkeys, and long life LEDs.

  • Page 374: 24-Button Executive/Enhanced Digital Telephones

    11-26 Digital Station Instruments Chapter 11 - Triad 3 System Configuration 24-Button Executive/Enhanced Digital Telephones The Executive/Enhanced 24-Button Digital Telephones are fully modular instruments with 11 fixed feature/function buttons and 24 buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 375: 12-Button Executive Digital Telephones

    11-27 Chapter 11 - Triad 3 System Configuration 12-Button Executive Digital Telephones STARPLUS Executive 12-Button Digital Telephones are fully modular instruments with 11 fixed feature/function buttons and 12 buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 376: 8-Button Enhanced Digital Telephone

    Digital Station Instruments Chapter 11 - Triad 3 System Configuration 8-Button Enhanced Digital Telephone STARPLUS Enhanced 8-Button Digital Telephones are fully modular instruments with 5 fixed feature/ function buttons and eight buttons that can be flexibly assigned as CO/PBX/Centrex lines, Station DSS, or feature/function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, and long life LEDs.

  • Page 377: Digital Dss/Blf Console

    Digital Station Instruments 11-29 Chapter 11 - Triad 3 System Configuration Digital DSS/BLF Console The station port used for a DSS/BLF Console can be assigned as a Direct Station Select or Direct Line Select depending on customer need. All 48 buttons on the unit can be assigned as DSS, or flexible buttons.

  • Page 378: Single Line Adapter (Sla)

    11-30 Single Line Adapter (SLA) Chapter 11 - Triad 3 System Configuration Single Line Adapter (SLA) The optional SLA device converts standard digital telephone circuits into 2500-type single line telephone interfaces. The device is a standalone type that can accommodate up to two digital station ports and convert them into two 2500-DTMP-type SLT circuits.

  • Page 379: Dtmf Receiver Unit (Dtmf-B)

    Optional Units 11-31 Chapter 11 - Triad 3 System Configuration Figure 11-24: DTMF-A (DTMF Receiver Unit) DTMF Receiver Unit (DTMF-B) The optional DTMF-B can be added to the LCOB/GCOB, DIDB boards to increase the number of DTMF receivers in the system. Each unit has four DTMF receivers installed on it.

  • Page 380: Serial Interface Unit (Siu2)

    11-32 Optional Units Chapter 11 - Triad 3 System Configuration Serial Interface Unit (SIU2) The SIU2 is added to the MPB to provide two additional RS232C ports for system use. The connectors on this unit are RJ48 type connectors. There are a total of two connectors on this board.

  • Page 381: Memory Expansion Unit (Memu)

    Optional Units 11-33 Chapter 11 - Triad 3 System Configuration Memory Expansion Unit (MEMU) The MEMU is added to the MPB board to provide an additional 512K of RAM to the system. The MEMU is required whenever the system capacity exceeds 48 CO Lines by 96 Stations.

  • Page 382: Power Failure Transfer Unit (Pftu)

    11-34 Optional Units Chapter 11 - Triad 3 System Configuration Power Failure Transfer Unit (PFTU) The optional PFTU is installed on the MISU board. The PFTU provides the transfer of up to six CO lines to six stations. A selector switch provides manual switchover of the CO lines. The controls are connected to the BKSU backplane.

  • Page 383: Ring Generator Unit (Rgu)

    Ring Generator Unit (RGU) 11-35 Chapter 11 - Triad 3 System Configuration Ring Generator Unit (RGU) The RGU is used whenever SLT devices are installed on the system. This units supplies the ring voltage and message wait voltage for the operation of SLT on the system. The unit is wall mounted and connects to the BKSU.
  • Page 384 11-36 System Configuration Tables Chapter 11 - Triad 3 System Configuration Table 11-1: Digital System Capacity I/O Ports 3 (max.) per system. (One RS-232C included on MPB) Conference Circuits 10 Conferences per system Parties 8 parties per conference, of which 5 can be external DISA Circuits Unlimited number of CO lines may be programmed simultaneously.

  • Page 385: Electrical Specifications

    System Configuration Tables 11-37 Chapter 11 - Triad 3 System Configuration Table 11-2: Electrical Specifications AC Input To Power Supply 117 VAC ±10%, 60Hz single phase Power Consumption 10A = 330 Watts per power supply 15A = 480 Watts per power supply Power Supply Fuse - AC Input 10A = 6.3A/250V;...

  • Page 386: Loop Limits

    11-38 System Configuration Tables Chapter 11 - Triad 3 System Configuration Table 11-4: Loop Limits Analog Electronic Telephone* Maximum length of station loop: 1000 feet of 24 AWG (4 wire, inside wiring, twisted cable) Digital Telephones* Maximum length of station loop: 1000 feet of 24 AWG (2-wire, inside wiring, twisted cable) Single Line Telephones*...

  • Page 387: Physical Dimensions And Weight

    System Configuration Tables 11-39 Chapter 11 - Triad 3 System Configuration Table 11-8: Physical Dimensions and Weight Item Height Width Depth Weight Basic Control Cabinet (BKSU) 15 in. 26 in. 16 in. 50 lbs. Expansion Cabinet (EKSU2) 5.5 in. 4.25 in. 16 in.

  • Page 388: Electronic Telephone Audible Signals

    11-40 System Configuration Tables Chapter 11 - Triad 3 System Configuration Table 11-10: Electronic Telephone Audible Signals Type of Signal Frequency Signal Duration Electronic Telephone Signals Incoming CO Line 440+480 0.2 on/0.4 off/0.6 on/3.0 off; Repeated Intercom Tone Ringing 440+480 0.8 on/2.8 off;...

  • Page 389: Single Line Audible Signals

    System Configuration Tables 11-41 Chapter 11 - Triad 3 System Configuration Table 11-11: Single Line Audible Signals Type of Signal Frequency Signal Duration Single Line Signals Incoming CO Line 20Hz 90 VAC 0.8 on/2.8 off; Repeated Intercom Tone Ringing 20Hz 90 VAC 0.2 on/0.4 off/0.6 on/3.0 off;...

  • Page 390: Digital Station Visual Signals - Co Line Buttons

    11-42 System Configuration Tables Chapter 11 - Triad 3 System Configuration Table 11-12: Digital Station Visual Signals - CO Line Buttons Feature/Function Flash Rate LED Color Incoming CO Ringing 30 ipm Flash Transferred CO Ringing 120 ipm Flash CO Line Recalling 480 ipm Flutter System HOLD 60 ipm double wink...

  • Page 391: Digital Station Visual Signals - Feature/Function Buttons

    System Configuration Tables 11-43 Chapter 11 - Triad 3 System Configuration Table 11-14: Digital Station Visual Signals - Feature/Function Buttons Feature/Function Flash Rate LED Color Call Forward (active) 30 ipm Flash Message Wait (active) Steady Camp On (active) 120 ipm Flash Call Back (active-initiator) 120 ipm Flash CO Line Queue (active)

  • Page 392: Signals To Called Station (Digital Station)

    11-44 System Configuration Tables Chapter 11 - Triad 3 System Configuration Table 11-15: Signals to Called Station (Digital Station) Feature (Indication) Sound in Hz Occurrence (Cadence) Incoming CO Line (*User Selectable) .8 on/2.4 sec off; Repeated Intercom Tone Ringing (*User Selectable) .4 sec on/.4 sec off/.4 sec on/2 sec off, Repeated Intercom Call Announce (H &...

  • Page 393: Voice Mail Confidence Tones

    System Configuration Tables 11-45 Chapter 11 - Triad 3 System Configuration Table 11-17: Voice Mail Confidence Tones VM Condition Action Tone Received Sound In Hz Occurrence (Cadence) Off Hook Internal Dial Tone 350/440 Continuous (no stutter tone) Calls an Internal Station (idle) Ring Back Tone 440/480 1 sec on/3 sec off;...
  • Page 394 11-46 System Configuration Tables Chapter 11 - Triad 3 System Configuration...

  • Page 395: Iclid General Description

    ICLID General Description This specification provides the functional and implementation definition for the addition of the ICLID feature to the Triad 1/2/3 Digital Key Telephone System.

  • Page 397: System Configuration

    Figure A-1: Caller ID System Configuration Functional Performance The ICLID (Incoming Calling Line IDentification) feature was added to the Triad 1/2/3 System as a first step in providing it generally. The key system operation of this feature is dependent on the feature first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing.

  • Page 398: Calling Number/Name Display

    The Calling Number/Name Display feature is intended as the basic offering of the ICLID service when associated with the Triad 1/2/3 System. Essentially, whenever an incoming call is received at the system, the number received along with the ringing signal is stored in the line control tables and used at various points in the processing of the call.

  • Page 399: Incoming Number/Name Smdr

    SMDR record. Unanswered Call Management An Unanswered Call Management Table with 100 entry capacity for the Triad 1/2/3 Systems are maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system has determined that the call has been abandoned.
  • Page 400 Functional Performance Chapter - ICLID General Description...

  • Page 401: Part Numbers

    Part Numbers This chapter contains the basic and optional part numbers used for Triad 1/2/3 system hardware.

  • Page 403: List Of Equipment

    List of Equipment Chapter - Part Numbers List of Equipment Table B-2: Triad 1/2 Part Numbers Triad 2 Basic KSU (BKSU) 8000-00 Triad 1/2 Expansion KSU (EKSU) 8002-01 Triad 1 Basic KSU (BKSU) 8003-00 DSS Console (Off-White) TR9010-08 DSS Console (Burgundy)
  • Page 404 List of Equipment Chapter - Part Numbers Table B-2: Triad 1/2 Part Numbers 24-Circuit T-1 Trunk Interface Board (T1IB) 8031-31 Primary Rate Interface Board (PRIB) TR8031-32 Primary Rate Interface Board (PRIB) with CSU TR8031-91 Basic Rate Interface Board (BRIB) TR8031-33...
  • Page 405 List of Equipment Chapter - Part Numbers Table B-3: Triad 3 Part Numbers Triad 3 Basic KSU (BKSU) 9000-00 Triad 310-Slot Expansion KSU (EKSU1) 9002-01 Triad 3 6-Slot Expansion KSU (EKSU2) 9002-02 DSS Console (Off-White) TR9010-08 DSS Console (Burgundy) TR9010-60 DSS Console (Charcoal) TR9010-71 Single Line Adapter (SLA)
  • Page 406 List of Equipment Chapter - Part Numbers Table B-3: Triad 3 Part Numbers Basic Rate Interface Board (BRIB) TR9031-33 Basic Rate Interface Board -E (BRIB-E) TR9031-34 8-Circuit Ground Start CO Board (GCOB) 9031-50 12-Circuit Digital Telephone Interface Board (DTIB12) 9032-00 12-Circuit Digital Telephone Interface Board Expansion (DTIB-E) 9032-10 12-Circuit Electronic Telephone Interface Board (ETIB)

  • Page 407: Customer Database Programming Worksheets

    Customer Database Programming Worksheets Use the following Customer Database Worksheets to help keep track of the system programming changes made for each individual system.

  • Page 409: Programming Tables

    Programming Tables Chapter - Customer Database Programming Worksheets Programming Tables Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 01 System Timers System Hold Recall Timer 000-300 060 sec Exclusive Hold Recall Timer 000-300 180 sec Attendant Recall Timer 00-60 01 min...
  • Page 410 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 05 System Features 1 Programming Attendant Override Disabled/Enabled Disabled Hold Preference System/Exclusive System External Night Ring Disabled/Enabled Disabled Executive Override Warning Tone Disabled/Enabled Enabled...
  • Page 411 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 07 Flash Rates (Programmable) Incoming CO Line Ringing 00-28 Red 480ipm flutter (08) Incoming Intercom Ringing 00-28 Red 120ipm flutter (11) Call Forward Button 00-28...
  • Page 412 FLASH 15 Baud Rate Assignments Port #1 (On-Board MPB RS-232C) 9600 Baud Port #2 (On-Board Baud Modem Triad None Optional Modem Triad 1/2 - baud auto-negotiated) Port #3 (SIU2 Module RS-232C) 9600 Baud Port #4 (SIU2 Module RS-232C) 9600 Baud...
  • Page 413 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 20 Access Codes DISA Access Code 100-999 Database Admin Password 0000-9999 3226 FLASH 21 Station Message Detail Recording SMDR Enable/Disable Disabled/Enabled Disabled...
  • Page 414 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 42 Flexible CO Port Assignments Flexible CO Port Ports 1-8 Flexible CO Port Ports 9-16 Flexible CO Port Ports 17-24 Flexible CO Port Ports 25-32...
  • Page 415 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 45 ISDN Page A Programming BRI CO Type PRI CO Type Framing T1, ESF, D4 NT/TE Mode NT, TE Power Disabled/Enabled Disabled...
  • Page 416 C-10 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button Restart Request Timer 120 sec FLASH 46 VoIP Network Programming IP Address None Subnet Request None Router IP Address None Domain Name None...
  • Page 417 Programming Tables C-11 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 418 C-12 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 419 Programming Tables C-13 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 420 C-14 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 421 Programming Tables C-15 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 422 C-16 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 423 Programming Tables C-17 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 424 C-18 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible...
  • Page 425 Programming Tables C-19 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Station Port Flexible Numbering Plan Fixed Flexible 911 List Account Code ACD Call Factor ACD Call Qualifier ACD CIQ Display Button (specific ACD group) ACD Group 1...
  • Page 426 C-20 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible ACD Login (Primary) ACD Login (Secondary) ACD Logout (Primary) ACD Logout (Secondary) ACD Supervisor Disp ACD Supervisor Login...
  • Page 427 Programming Tables C-21 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Call Park Group 5 Call Park Group 6 Call Park Group 7 Call Park Group 8 Call Park - Personal...
  • Page 428 C-22 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible CO Line Group Access Code (group 7) CO Line Group Access Code (group 8) CO Line Group Access Code (group 9) CO Line Group Access Code (group 10) CO Line Group Access Code (group 11)
  • Page 429 Programming Tables C-23 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Hunt Group (group 2) Hunt Group (group 3) Hunt Group (group 4) Hunt Group (group 5) Hunt Group (group 6)
  • Page 430 C-24 Programming Tables Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Page - Meet Me Personal Messages Release Button Repeat Redial Ring Down / Hot Line / Off-Hook Preference Ring Tone...
  • Page 431 Programming Tables C-25 Chapter - Customer Database Programming Worksheets Table C-1: System Parameters Program Flexible Function Format Default Customer Data Code Button FLASH 52 Flexible Numbering Assignments 21/24 Numbering Plan Fixed Flexible Voice Mail Group 5 Voice Mail Group 6 Voice Mail Group 7 Voice Mail Group 8 VM Message Cancel...
  • Page 432 C-26 Programming Tables Chapter - Customer Database Programming Worksheets Table C-2: Networking Tables (FLASH 16) Table CO Group Station Range IP Address Ext BLF Status Number FROM (VoIP only) (Hub only) Check Button #1 Button #2 Button #3 Button #4 Button #5 Button #6...

  • Page 433: Directory Dialing Defaults (Flash 23

    Programming Tables C-27 Chapter - Customer Database Programming Worksheets Table C-3: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 434 C-28 Programming Tables Chapter - Customer Database Programming Worksheets Table C-3: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 435 Programming Tables C-29 Chapter - Customer Database Programming Worksheets Table C-3: Directory Dialing Defaults (FLASH 23) Route Name Route Name...
  • Page 436 C-30 Programming Tables Chapter - Customer Database Programming Worksheets Table C-4: Cabinet/Card Programming (FLASH 24) Cabinet DTIBE or # Of 0 / 2 1 / 3 Board Options Port Assignment, FLASH 42 and 52 Ports TOTAL PS #0 PS #1 Board 01 = ETIB...
  • Page 437 Programming Tables C-31 Chapter - Customer Database Programming Worksheets Table C-5: Hunt Group Parameters (FLASH 30) Program Flexible Pilot, Pilot Ring Stations Function Code Button All, or Station (Up To 8) FLASH 30 Hunt Groups: Hunt Group 1 (450) Hunt Group 2 (451) Hunt Group 3 (452) Hunt Group 4 (453) Hunt Group 5 (454)

  • Page 438: Verified Account Codes (Flash 31

    C-32 Programming Tables Chapter - Customer Database Programming Worksheets Table C-6: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 439 Programming Tables C-33 Chapter - Customer Database Programming Worksheets Table C-6: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 440 C-34 Programming Tables Chapter - Customer Database Programming Worksheets Table C-6: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 441 Programming Tables C-35 Chapter - Customer Database Programming Worksheets Table C-6: Verified Account Codes (FLASH 31) Default Default Digits Digits Entry Entry (12 Max.) (12 Max.)
  • Page 442 C-36 Programming Tables Chapter - Customer Database Programming Worksheets Table C-7: CO Line Programming (FLASH 40) CO Line Port Number Data Field Page/Btn Default PAGE A Page A is selected by pressing PAGE A flexible button. DTMF/Dial Pulse Programming DTMF CO/PBX Programming UNA Programming Enabled...
  • Page 443 Programming Tables C-37 Chapter - Customer Database Programming Worksheets Table C-7: CO Line Programming (FLASH 40) CO Line Port Number Data Field Page/Btn Default PAGE B Page B is selected by pressing PAGE B flexible button. T-1 Signaling Type Option Loop Start T-1 Ringback Option Enabled...

  • Page 444: Co Line Ringing Assignments (Flash 40

    C-38 Programming Tables Chapter - Customer Database Programming Worksheets Table C-9: CO Line Ringing Assignments (FLASH 40) _________ TO _________ CO LINE(S) TYPE: ________________ __________________ NUMBER _________ TO _________ CO LINE(S) TYPE: ________________ __________________ NUMBER _________ TO _________ CO LINE(S) TYPE: ________________ __________________ NUMBER...

  • Page 445: Did/Iclid Default Ringing Assignments (Flash 43

    Programming Tables C-39 Chapter - Customer Database Programming Worksheets Table C-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None...
  • Page 446 C-40 Programming Tables Chapter - Customer Database Programming Worksheets Table C-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None None None None None None None None None None None None None None...
  • Page 447 Programming Tables C-41 Chapter - Customer Database Programming Worksheets Table C-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments None 118A None 119A None 120A None 121A None 122A None 123A 100A 124A...
  • Page 448 C-42 Programming Tables Chapter - Customer Database Programming Worksheets Table C-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 142A 166A 143A 167A 144A 168A 145A 169A 146A 170A 147A 171A 148A 172A...
  • Page 449 Programming Tables C-43 Chapter - Customer Database Programming Worksheets Table C-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 190A 214A 191A 215A 192A 216A 193A 217A 194A 218A 195A 219A 196A 220A...
  • Page 450 C-44 Programming Tables Chapter - Customer Database Programming Worksheets Table C-10: DID/ICLID Default Ringing Assignments (FLASH 43) DID/ICLID Default Ringing DID/ICLID Default Ringing Route Destination Assignments Route Destination Assignments 238A 262A 239A 263A 240A 264A 241A 265A 242A 266A 243A 267A 244A 268A...
  • Page 451 Programming Tables C-45 Chapter - Customer Database Programming Worksheets Table C-11: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_00 0000_01 0000_02 0000_03 0000_04 0000_05 0000_06 0000_07 0000_08 0000_09 0000_10...
  • Page 452 C-46 Programming Tables Chapter - Customer Database Programming Worksheets Table C-11: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_26 0000_27 0000_28 0000_29 0000_30 0000_31 0000_32 0000_33 0000_34 0000_35 0000_36...
  • Page 453 Programming Tables C-47 Chapter - Customer Database Programming Worksheets Table C-11: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_52 0000_53 0000_54 0000_55 0000_56 0000_57 0000_58 0000_59 0000_60 0000_61 0000_62...
  • Page 454 C-48 Programming Tables Chapter - Customer Database Programming Worksheets Table C-11: DID Default Table Entry (FLASH 44) DID Table Default Customer Customer Customer Entry Route(s) Route Number DID Number DID Trunk Name 0000_78 0000_79 0000_80 0000_81 0000_82 0000_83 0000_84 0000_85 0000_86 0000_87 0000_88...

  • Page 455: Station Programming (Flash 50/51

    Programming Tables C-49 Chapter - Customer Database Programming Worksheets Table C-12: Station Programming (FLASH 50/51) Station Numbers Data Field Page/Btn Default Page A is selected by pressing PAGE A flexible button PAGE A Paging Access Enabled Do Not Disturb Enabled Conference Enable/Disable (per Station) Enabled Executive Override...
  • Page 456 C-50 Programming Tables Chapter - Customer Database Programming Worksheets Table C-12: Station Programming (FLASH 50/51) Station Numbers Data Field Page/Btn Default Page B is selected by pressing PAGE B flexible button PAGE B Station Identification 006 (24-Btn) 6 (SLT) Station Day Class Of Service Station Night Class Of Service Speakerphone/Headset Programming Full Speakerphone...
  • Page 457 Programming Tables C-51 Chapter - Customer Database Programming Worksheets Table C-13: Button Assignment Chart (FLASH 50/51) 24-BUTTON TELEPHONE STA# ELITE TELEPHONE STA# This chart is to be used to assign each flexible button a function. Defaults Buttons 1 thru 12 are assigned as Stations 100 thru 111. Buttons 13 thru 18 are assigned as CO Lines 01 thru 06.
  • Page 458 C-52 Programming Tables Chapter - Customer Database Programming Worksheets Table C-14: Name/Number Translation Table (FLASH 55) ENTRY ROUTE NUMBER NAME ENTRY ROUTE NUMBER NAME (Button #1) (Button #2) (Button #3) (Button #1) (Button #2) (Button #3)
  • Page 459 Programming Tables C-53 Chapter - Customer Database Programming Worksheets Table C-14: Name/Number Translation Table (FLASH 55) ENTRY ROUTE NUMBER NAME ENTRY ROUTE NUMBER NAME (Button #1) (Button #2) (Button #3) (Button #1) (Button #2) (Button #3)
  • Page 460 C-54 Programming Tables Chapter - Customer Database Programming Worksheets Table C-14: Name/Number Translation Table (FLASH 55) ENTRY ROUTE NUMBER NAME ENTRY ROUTE NUMBER NAME (Button #1) (Button #2) (Button #3) (Button #1) (Button #2) (Button #3)

  • Page 461: System Speed Dial Numbers

    Programming Tables C-55 Chapter - Customer Database Programming Worksheets Table C-15: System Speed Dial Numbers Programmed from the first Attendant Station. BIN # Telephone Number BIN # Telephone Number Monitored by Toll Restriction (COS) 9020 9053 9021 9054 9022 9055 9023 9056 9024...
  • Page 462 C-56 Programming Tables Chapter - Customer Database Programming Worksheets Table C-15: System Speed Dial Numbers Programmed from the first Attendant Station. BIN # Telephone Number BIN # Telephone Number Overridden by Toll Restriction (COS) 9086 9093 9087 9094 9088 9095 9089 9096 9090...
  • Page 463 Programming Tables C-57 Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 550 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 464 C-58 Programming Tables Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 552 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 465 Programming Tables C-59 Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 554 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 466 C-60 Programming Tables Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 556 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 467 Programming Tables C-61 Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 558 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 468 C-62 Programming Tables Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 560 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 469 Programming Tables C-63 Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 562 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 470 C-64 Programming Tables Chapter - Customer Database Programming Worksheets Table C-16: ACD Group Parameters (FLASH 60) Program Flexible Function Data Code Button FLASH 60 ACD* Group 564 Programming Group Name Alternate Group Overflow Station Supervisor CIQ Threshold (00-99) Wrap-Up Timer (000-999) Primary Agent Secondary Agent Guaranteed RAN...
  • Page 471 Programming Tables C-65 Chapter - Customer Database Programming Worksheets Table C-14: ACD Group Parameters (FLASH 61 & 62) Program Flexible SUPV Stations Function Code Button (10) (11) (12) (Up to 16) FLASH 61 ACD Ring Timer 000-300 ACD Message Interval Timer 000-600 ACD Overflow Timer 000-300...
  • Page 472 C-66 Programming Tables Chapter - Customer Database Programming Worksheets Table C-17: UCD Group Parameters Program Flexible Stations Function Code Button (Up to 16) FLASH 60 UCD Group Programming UCD Group 0 (550) UCD Group 1 (551) UCD Group 2 (552) UCD Group 3 (553) UCD Group 4 (554) UCD Group 5 (555)

  • Page 473: Voice Mail Group Parameters

    Programming Tables C-67 Chapter - Customer Database Programming Worksheets Table C-18: Voice Mail Group Parameters Program Flexible BUSY Function Extensions Code Button FLASH 65 Voice Mail Group 0 (440) Voice Mail Group 1 (441) Voice Mail Group 2 (442) Voice Mail Group 3 (443) Voice Mail Group 4 (444) Voice Mail Group 5 (445) Voice Mail Group 6 (446)
  • Page 474 C-68 Programming Tables Chapter - Customer Database Programming Worksheets Table C-19: Exception Tables (FLASH 70) Allow Table A Allow Table B BIN 1 BIN 1 BIN 2 BIN 2 BIN 3 BIN 3 BIN 4 BIN 4 BIN 5 BIN 5 BIN 6 BIN 6 BIN 7...
  • Page 475 Programming Tables C-69 Chapter - Customer Database Programming Worksheets Table C-18: Exception Tables (FLASH 70) Special Table 1 Special Table 2 Area Code: Area Code: Office Codes Office Codes Special Table 3 Special Table 4 Area Code: Home Area Code: Office Codes Office Codes...
  • Page 476 C-70 Programming Tables Chapter - Customer Database Programming Worksheets Table C-20: Least Cost Routing (FLASH 75) CO Line Groups Daily Start Time Table Start Time Default Time Changed Time 0800 1700 2300 #### Weekly Schedule Table Time Period Route List Start Time (From Daily Start Table) Toll Information Route List Table...

  • Page 477: Route List Table

    Programming Tables C-71 Chapter - Customer Database Programming Worksheets Table C-21: Route List Table Route Time Group Insert/Delete Cost LCR COS 00-15) (1-4) (1-7) (00-19) 1 + 10 Digits LD Toll Route 7-Digit Local Route 1+7 Digits Toll Route Defined By Default...
  • Page 478 C-72 Programming Tables Chapter - Customer Database Programming Worksheets Route Time Group Insert/Delete Cost LCR COS 00-15) (1-4) (1-7) (00-19) Defined By Default...
  • Page 479 Programming Tables C-73 Chapter - Customer Database Programming Worksheets Table C-22: Insert/Delete Tables Table Digits Dialed INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST...
  • Page 480 C-74 Programming Tables Chapter - Customer Database Programming Worksheets Table C-22: Insert/Delete Tables Table Digits Dialed INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST DELETE [0] (PRE) INSERT [1] PRE [2] POST...
  • Page 481 Programming Tables C-75 Chapter - Customer Database Programming Worksheets Table C-23: 3-Digit Area/Office Code Route List Table Non-Leading (0) Code Route No. of 6-Digit Non-Leading (0) Code Route No. of 6-Digit Leading (1) (NNN) (RR) Digits (Y/N) Leading (1) (NNN) (RR) Digits (Y/N)
  • Page 482 C-76 Programming Tables Chapter - Customer Database Programming Worksheets Table C-24: 6-Digit Area Code/Routing Table Area Code Route...
  • Page 483 Programming Tables C-77 Chapter - Customer Database Programming Worksheets Table C-25: 6-Digit Office Code Table Exception Codes Route (00-15) Exception Codes Route (00-15) Code # Code # (XX) (RR) (XX) (RR)
  • Page 484 C-78 Programming Tables Chapter - Customer Database Programming Worksheets...
  • Page 485 Default Numbering Plan This appendix contains the default numbering plan for the systems.
  • Page 486 N O T E S » » » » » » » » » » » » » »...
  • Page 487 Default Numbering Plan Function Code 911 Alert View/Delete (reqs btn) 608/608+FLASH Account Code (reqs btn) ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ACD Call Qualifier* 570+[YYY] ACD CIQ Display Btn* (specific ACD group) (reqs btn) 579+[UUU] ACD Group* (group 1-16) 550-565 ACD Help* (reqs btn) ACD Member Status* ACD Overflow Available/Unavailable*...
  • Page 488 Default Numbering Plan Function Code Call Back Call Coverage - Non-Ring (reqs btn) 647+[XXX] Call Coverage - Ringing (reqs btn) 646+[XXX] Call Forward 640+[C] Call Forward - External (Off-Net) [640]+[ ] +[YYYY] Call Forward - Follow Me 642+[XXX]+[C]+dest Call Park (group 1-8) 430-437 Call Park - Personal Call Park - Station...
  • Page 489 Default Numbering Plan Function Code HPT (8-btn digital) Hunt Group (group 1-8) 450-457 Intercom Button (reqs btn) Keyset Mode 648+[#, Last Number Redial [SPEED]+[#] LCR (E911 active on CO Line) LCR (if active) or CO Line Group 1 Loop Key (reqs btn) Message Wait Modem Modem - Voice Mail Access...
  • Page 490 Default Numbering Plan Function Code Station/Port Fixed Number Station Relocate 636+[XXX] Stop Trace UCD Group (group 1-8) 550-557 Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (group 1-8) 440-447 VM Message Cancel (VM Port only) 421+[MMMM] VM Message Set (VM Port only) 420+[MMMM] VM Message Set w/count (VM Port only) 422+[MMMM]...
  • Page 491 Index Numerics Attendant Directory List Programming and Op- eration 8-6 12-Button Digital Telephones 10-22 Attendant Override 8-20 24-Button Digital Telephones 10-21 Attendant Unavailable (Alternate Position) 8-10 8-Button Digital Telephones 10-23 Automatic 911 Alert 2-11, 6-6, 8-4 Call Back Timer 2-12 Line Access 3-5 Night Service 2-17 Account Codes 2-11, 3-4, 6-7...
  • Page 492 Index Station (SLT) 7-10 Incoming Ringing Assignment 2-25 System 6-27 Interface Board - Loop Start 10-10 System (SLT) 7-10 Loop Button 2-26 Call Park (SLT) 7-10 Loop Supervision 2-26 Call Pickup 2-21, 6-30 Pool Button Operation 2-26 Directed 6-30 Queuing 2-26, 3-6, 5-26 Directed (SLT) 7-11 Ringing Options 2-27 Group 6-30...
  • Page 493 Index Directory List Programming 8-6 Flexible Numbering 2-35 DISA 2-29 Forced Least Cost Routing (LCR) 2-36 Disable Outgoing CO Line Access 2-30, 8-19 Forward Override 2-36, 5-34, 6-26 Distinctive Ring 6-62 Forward Override (SLT) 7-9 Distinctive Ringing (User Selectable) 2-54 DND 2-30, 3-6, 5-31 DND (SLT) 7-13 Group Call Pickup 6-30...
  • Page 494 Index Inter-Digit Time-Out 2-41 Night Service Mode 2-46 ISDN 2-42 Off-Hook Keyset Mode 6-47 Preference 2-47, 3-8, 5-44 Keyset Mode (Digital KTU Only) 2-43 Signaling 2-47 Voice Over 2-48 Off-Hook Preference 6-52 Off-Hook Preference (SLT) 7-16 Last Number Redial 2-43, 5-40 Off-Hook Voice Over (OHVO) 6-53 Last Number Redial (LNR) 6-49 OHVO 2-48...
  • Page 495 Index Preferred Line Answer 2-51 Storing Station Speed Bin Numbers (SLT) 7- Preset Call Forward - Stations 2-20 Privacy Release 2-51 System 2-55, 3-9 Private Line 2-52 System Speed Bins (SLT) 7-18 Programming Speed Dial - System Storing 8-21 Name on LCD Display 5-42 Speed Dial (SLT) 7-18 PBX/Centrex Codes onto Flex Btn 5-44 Station Call Park 6-29...
  • Page 496 Index Universal Day/Night Answer 2-58, 3-10, 5-59, 6- Universal Day/Night Answer (SLT) 7-18 VM 2-59, 3-10, 5-60, 6-71 VM Tone Mode Calling Option 5-62, 6-73 VM Transfer with ID Digits 5-61, 6-73 Voice Mail 5-60, 6-71 Voice Mail Group Button 5-61, 6-72 Voice Mail Groups 2-59, 3-10 Voice Mail One-Touch Recording 5-62, 6-74 Voice Mail System Message Wait Indications -...

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