Acd Available/Unavailable Mode - STARPLUS Triad 1 Product Description Manual

Automatic Call Distribution
3. Replace handset or press ON/OFF button to terminate the display.
Second Method - From an idle key telephone:
The preprogrammed flexible button for the ACD group being monitored will flash at 240 ipm
indicating that there are calls in queue.
1. Press the preprogrammed flexible button. The ACD Calls In Queue Status display shows
the following:
The idle display tells the agent and/or their supervisor how many calls are in queue.
The user assigns an ACD CALLS IN QUEUE DISPLAY flexible button using the ACD Calls In
Queue Display feature code [579] + [XXXX], (XXXX = ACD group number).
2. Replace the handset or press the ON/OFF button to terminate the display.
Conditions
Any ACD station can have a button assigned to view the calls in queue for any ACD group.

ACD Available/Unavailable Mode

If you are an ACD agent, you may place your station in the Available mode to receive ACD
calls, or you may place your station in the Unavailable mode to block ACD calls from ringing
your station.
Making a Station Available
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD calls.
Making a Station Unavailable
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from
receiving ACD calls.
The ACD Calls In Queue Status Display shows the following information:
ACD X X X X 0 0 C A LL S I N QU E U E
M M M D D Y Y
XXXX = ACD Group number
This idle display tells the agent and/or their supervisor how many calls are in queue.
AC D XX X X 0 0 C AL LS I N Q U E U E
M M M DD Y Y
AXXXX = ACD Group number
Chapter 6 - Digital Station Operation
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