STARPLUS Triad 1 Product Description Manual page 232

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Chapter 6 - Digital Station Operation
Responding to an Off-Hook Voice Over
After receiving an OHVO announcement, three options are available to respond to the caller:
Option 1 -- This method lets the receiving station respond to an OHVO announcement
utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation
with the OHVO initiator while still listening to the original call.
Option 2 -- The OHVO receiving station may respond to the calling station by using the Silent
Text Messaging (this feature is only available to digital key telephones, and the calling station
must be a digital display telephone.)
The OHVO receiving station may press a preprogrammed Message button to respond to the
voice over announcement without being released from the current call, (i.e. by pressing a flex
button preprogrammed for the message IN MEETING), the calling station receives this
message on the LCD display.
Option 3 -- The OHVO receiving station may respond to the calling OHVO station by using
the Camp On feature. The OHVO receiving station presses the flashing HOLD button to
consult with the calling station. The existing call (CO line) goes on Exclusive Hold
automatically. This method then follows Camp On procedures and operation.
Conditions
The station receiving the OHVO call MUST be off-hook and in H or P mode.
The receiving station must have OHVO enabled.
When the dialed station responds via Camp On, all conditions and options available to
Camp On apply. (Refer to
OHVO may be used to notify the called party of a transferred call (CO Line or Intercom) by
announcing the call, then releasing to complete the transfer. When this occurs, the
receiving station need not respond to the OHVO.
When a call is transferred via OHVO, the receiving station receives muted ringing after the
transfer is complete.
Any messages including Canned, Custom, or Silent Response text messaging may be
used to respond to an OHVO call. The message appears on the calling station and called
station LCD displays.
If the calling station is a non-LCD telephone, the called station receives error tone when
responding via text messaging.
The called station may press a flex button programmed as a Text Message button,
[633+#]. Press this flex button and dial the 2-digit message number (31-51) to respond to
the calling station. DTMF digits are not heard by either party.
The receiving station must be programmed to allow OHVO calls.
When silent messaging is used to respond to an OHVO call, the existing call on the called
station is not disconnected while the messages are being sent to the calling station.
The calling station of an OHVO call must remain off-hook to receive silent messages. The
calling station's voice transmit remains connected to the called station and may respond
verbally to the text messages. The OHVO call ends when calling station goes on-hook.
"Camp On" feature description for more information).
Off-Hook Voice Over (OHVO)