STARPLUS Triad 1 Product Description Manual page 260

7-6
Chapter 7 - Single Line Telephone Operation
Secondary Group
Dial LOGIN CODE [582] on the dial pad, then the ACD Group Number desired.
Dial LOGOUT CODE [581] on the dial pad to logout of the secondary group.
Conditions
If an agent logs into an ACD group from a station that is logged into another ACD group,
the station is automatically removed from the previous ACD group.
An agent may log out while in wrap-up, or unavailable.
An agent logging in is placed in wrap-up mode before receiving an ACD call.
If an agent attempts to log into an ACD group that already has 60 members
252 members
An agent may not logon to the same group as a primary and secondary member.
The
ACD Agent Help
The ACD Agent HELP feature provides a means for an ACD agent to signal their assigned
supervisor for assistance.
While on a call-in-progress, the agent:
After hook-flashing, dials the HELP code [574] on the dial pad. The agent must hook-flash
again to return to their call after the code is dialed. If no supervisor is logged in, the agent
receives one-burst of error tone.
Conditions
Up to five messages can be left at any supervisor station.
The supervisor can cancel the HELP request signal by pressing the flashing HELP button
on their keyset. A call is placed to the agent requesting HELP. If the agent is on a call, the
supervisor can press their barge-in button to monitor the call or give assistance on the
call.
ACD/UCD Available/Unavailable Mode
An ACD agent may place their station in Available mode to receive ACD calls, or block ACD
calls by placing their station in the Unavailable mode.
Making a Station Available
Dial [566] on the dial pad. A confirmation tone sounds. (ACD calls are received.)
Making a Station Unavailable
Dial [566] on the dial pad. A confirmation tone sounds. (ACD calls are blocked.)
Conditions
SLTs receive a stutter dial tone when unavailable.
(Triad 3), that agent receives an error tone.
Triad 1/2/3 System does not verify agents ID codes, except four-digit ID entry.
Automatic Call Distribution (ACD)
(Triad 1/2) or