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Collect maintenance data
Figure 50
b. For the tested port, click (enable) the check box in the Reset
column. A check mark in the box indicates the port reset
option is enabled.
c. Click OK. The port resets.
11. Notify the customer the test is complete and the device can be
reconnected and set online.
When firmware detects a critical error, the product automatically
copies the contents of dynamic random access memory (DRAM) to a
dump area in FLASH memory on the CTP card. Perform this
procedure after a firmware fault or FRU/CRU failure to capture data
for analysis by support personnel. Maintenance data includes the
dump file and engineering logs.
NOTE: An optional full-volatility feature is often required at military sites
that process classified data. If the feature is enabled through a product feature
enablement (PFE) key, a memory dump file (that may include classified Fibre
Channel frames) is not included as part of the data collection procedure.
To collect maintenance data:
1. At the EFCM Basic Edition interface, select System Files from the
Maintenance menu at any view. The System Files View displays
(Figure
50).
System Files View
2. Right-click the Data Collection link to open a list of menu options.
Select the Save Target As menu option. The Save As dialog box
displays.
Chapter 4: Repair information
165
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