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102
SAN32M-2 Installation and Service Manual
•
The icon representing the product displays a grey square with an
exclamation mark (SAN management application).
•
A grey square at the alert panel, a No Link status and reason,
and no visible product CRUs (Element Manager Hardware
View).
Was a failure indication observed?
NO
YES
↓
Communication between the product and management
interface failed. Go to
communication. Exit MAP.
Perform a data collection and contact the next level of support. Refer
to
Collect maintenance data
maintenance data
(Element Manager). Exit MAP.
7
Inspect product status at the management interface:
a. For the product reporting the problem:
— EFCM Basic Edition - Select Hardware from the Product
menu at any view. The Hardware View displays.
— SAN management application - At the physical map,
right-click the status icon for the product reporting the
problem and select Element Manager from the pop-up
menu. The Element Manager opens and the Hardware View
displays.
— OSI host console - Go to
b. Inspect the status symbol associated with the product. A yellow
triangle (attention indicator) indicates the product is operating in
degraded mode. A red diamond (failure indicator) indicates the
product is not operational.
c. Inspect simulated Fibre Channel ports for a yellow triangle
(attention indicator) that overlays the CRU graphic.
d. Inspect simulated CRUs for a blinking red and yellow diamond
(failed CRU indicator) that overlays the CRU graphic.
MAP 0300: Loss of server
(EFCM Basic Edition) or
step
9.
Collect
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