Queued Call Console (Hybrid/Pbx Mode Only) - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
4 Features
Operator Features
To automatically put calls on hold when another line button is pressed,
check the Enable box.
If the system includes one or more QCCs, proceed to the next section. Otherwise,
skip to the section,

Queued Call Console (Hybrid/PBX Mode Only)

Use these instructions only if the system has one or more QCCs. Otherwise, skip
to the section,
This section contains instructions to set the following QCC operator features:
Hold Return
Automatic Hold or Release
Calls-in-Queue Alert
Queue Over Threshold
Elevate Priority
Message Center Operation
Automatic or Manual Directed Call Completion
Return Ring
Position-Busy Backup
Operator Hold Timer
Call Types
Voice Announce
Hold Return
This section contains instructions to specify whether calls put on hold by a QCC
operator stay on hold indefinitely, or are returned to the QCC queue after the Hold
Timer has expired twice.
Planning Form Instructions
Under the Hold Return heading on Form 6a, do either of the following:
To indicate that calls stay on hold after the hold timer has expired twice,
check the Remain on Hold (factory setting) box.
To indicate that calls on hold return to the QCC queue after the hold timer
has expired twice, check the Return to Queue box.
''Direct Station Selector."
''Direct Station Selector."
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Issue 1
April 1999
4-17
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