Service Observing; Winspm; Windows Nt Driver - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
Prior Releases: Features and Enhancements
Release 6.1 Enhancements (August 1998)
tandem trunk are programmed the same, problems occur in the communications
between the two systems.

Service Observing

Service Observing allows one extension to listen in on (observe) a call at another
extension. A typical application of this feature is that of a Customer Service
supervisor observing how a Customer Service representative handles calls.
The Service Observing group can listen to anywhere from one extension to all
extensions in the system, including other Service Observers. Up to 16 Service
Observing groups can be programmed. The Service Observer and the observed
extension must be on the same system.
The observer activates Service Observing either by pressing a Service Observing
button and then dialing an extension number, or by pressing a DSS or Auto
Intercom button. The Service Observer must use an MLX telephone to observe an
extension; the telephone at the observed extension can be of any type.
A warning tone that alerts the observer, the observed extension, and the caller
that Service Observing is occurring can be set to on or off through System
Programming. The factory setting is on.

WinSPM

The System Programming and Maintenance (SPM) software is now available in a
Windows format called WinSPM. For R6.1 and later systems, WinSPM provides a
graphical user interface (GUI) for those tasks most commonly performed by the
system manager. Pictorial representations of system components, such as
modules and their vintages and the creation of MLX telephone button labels
appear on WinSPM. Supported in Windows 95
WinSPM is also backwards-compatible with previous DOS versions of SPM and is
available on CD-ROM.

Windows NT Driver

The MERLIN LEGEND Windows NT PBX driver is available in R6.1. When
coupled with the CentreVU Telephony Services application, the driver provides
true server-based Computer Telephony Integration (CTI). The new driver requires
a MERLIN LEGEND System of Release 5.0 or later and servers and PCs that
support the applications.
0
0
Windows NT, and Windows 98,
,
0
Issue 1
April 1999
xxviii