Requirements For Supporting Cti Applications - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
1 Before You Begin

Requirements for Supporting CTI Applications

To comply with FCC Part 15 requirements, each power supply on a newly
installed system must have a ferrite core installed around the AC power cord and
ground wire. Beginning with Release 2.1 this ferrite core is packaged with the
power supply module at the factory. Ferrite cores are also compatible with earlier
releases.
Requirements for Supporting CTI
Applications
If your site will take advantage of the Computer Telephony Integration (CTI)
capabilities of the MERLIN LEGEND Communications System (Release 5.0 or
later), each Client Desktop must have one extension associated with a computer
that is networked to a Telephony server which, in turn, is connected to the
MERLIN LEGEND Communications System through a CTI link.
page 1-7
Use the following resources and procedures to implement a CTI application.
1. Complete the appropriate MERLIN LEGEND/Telephony Services
Preliminary Survey for the application being sold.
2. Contact SDSC for CTI presale support.
3. Return the completed survey after the sale is made.
shows the system configuration for support of CTI applications.
The Preliminary Survey is available from the Sales and Design
Support Center (SDSC) Techni-Fax (1-888-297-4700—select the
appropriate prompts), or from IntraWorks at
http://www.bcs.lucent.com/tech_info/sdsc/forms.
The survey is completed by the Account Executive (AE) and
customer.
The AE should contact SDSC (1-888-297-4700—select the
appropriate prompts to reach the MERLIN LEGEND split) to discuss
customer requirements and potential solutions. If the CTI solution is
deemed appropriate, then the AE must obtain the appropriate
MERLIN LEGEND/Telephony Services Preliminary Survey.
The AE will coordinate and monitor the relationship between the
OEM and the customer.
The AE will put the DOSS Order Number on the completed survey.
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Figure 1-1 on
Issue 1
April 1999
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