Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual page 34

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
Prior Releases: Features and Enhancements
Release 5.0 Enhancements (June 1997)
NOTES:
Basic Call Control
A CTI link application on a user's computer can assume basic call control of the
user's analog multiline or MLX telephone's SA buttons. Basic call control includes:
Answering calls arriving on an SA button.
Making calls from an SA button.
Hanging up calls.
Holding and retrieving a call on hold at the user's extension.
Screen Pop
Screen pop occurs when the calling number, called number, or other user-defined
identifier (such as an account code that a voice-response unit prompts the caller
to dial) is used to display a screen associated with the far-end party. For example,
Caller ID services can be used to support screen pop on a system that includes a
CTI link; using the calling party number as a database key code, information
about a caller automatically appears on the user's computer screen when the call
arrives at the extension. Depending on the application, screen pop may be
available for calls that arrive on line buttons other than SA buttons and/or calls
that are answered manually at the telephone rather than by the application.
Screen pop can occur on incoming calls from the following sources:
Calling group distribution.
ISDN PRI Routing by Dial Plan.
An extension on the MERLIN LEGEND Communications System.
Remote access.
The NetWare server software version must be 3.12, 4.1, or 4.11.
The 008 MLX and 408 MLX modules must have a firmware vintage
other than 29. If the module has firmware 29, programming a CTI link on
the module is prevented. An earlier or later vintage firmware is
supported.
NOTE:
Transfer and three-way conference, when handled through a CTI link
application, provide the original caller's calling number information or
other information to the transfer receiver or new conference
participant, if the user has screen-pop capability.
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