Employee Communications Survey - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
1 Before You Begin
Obtaining User Information
To determine calling privileges, answer the following questions:
Does management want to allow both local and toll calls to be made from
every telephone?
If any telephones are restricted, are there any numbers the users should be
allowed to call?
Are there any specific numbers (such as 900) that you want to restrict
users from calling?
Who, if anyone, will be given personal lines?
Will access to central office lines/trunks (outside lines) be restricted to
certain employees?
Do any departments (such as sales and service) receive frequent special
calls that should come to them directly, bypassing a system operator?
Do any departments or extensions need to screen incoming calls?
You may want to use the Employee Communication Survey Form to determine
each employee's telecommunications needs. A copy of this form is in
and is included in the forms package. Since a survey form should be completed
for each user, make as many copies of the form as you need.
If it is not feasible for each employee to fill out a form, get the information you
need from a knowledgeable person in each department, section, or work group.
This person should have sufficient information and authority to make decisions
about calling features and coverage assignments for others in the department.
Use the information in
Employee Communication Survey. Numbers for items in the Required Information
column correspond to question numbers on the survey.
Table 1-3. Employee Communications Survey: Description of Questions
Required Information...
1. Types of lines/trunks
(outside lines) used
2. Calls covered by someone
else (sender)
3. Shares lines/telephone
numbers
Table 1-3 to interpret and analyze the results of the
Description...
Indicates toll-calling habits. In most cases, assigning a
button for each line/trunk is not necessary; the use of
Automatic Route Selection (Hybrid/PBX mode only)
ensures that the preferred line/trunk is selected.
Suggests that this employee should be assigned as a
sender in either an Individual or a Group Coverage
arrangement, particularly if calls are covered by someone
other than the operator.
Identifies Shared System Access buttons and/or common
personal line appearances.
Issue 1
April 1999
1-11
Appendix B