Page 2 Lucent Technologies Notification to the Telephone Companies: Before connecting this does not warrant that this product is immune from or will prevent...
Page 3 FCC. In the event repairs are needed on this télécommunication. Le matériel doit également être installé en equipment, please contact the Lucent Technologies hotline at 1 800 628-2888 or your local Authorized Dealer. For warranty information, suivant une méthode acceptée de peuvent etre prolonges au moyen d’un dispositif homologue de raccordement.
Page 4: Table Of Contents
Contents About This Guide xvii Purpose xvii Overview Features and Capabilities System Components Auxiliary Equipment 1-15 Programming Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services 2-11 System Programming Options 2-12 Using System Programming 2-21 Upgrading from PARTNER...
Page 5 Contents Using Auxiliary Equipment Overview Answering Machines Auto Attendant Call Reporting Devices (SMDR) 4-10 Contact Closure Devices 4-14 Credit Card Scanners 4-15 Fax Machines 4-16 Modems 4-23 Night Service with Auxiliary Equipment 4-25 Voice Messaging Systems 4-27 Feature Reference Overview Numerical Listing of Procedure Codes and Dial Codes AA (Automated Attendant) Extensions...
Page 6 Contents Automatic VMS Cover (#310) 5-39 Background Music (F19) 5-41 Backup Programming—Automatic (#123) 5-43 Backup Programming—Manual (#124) 5-46 Call Coverage (F20,XX,XX) —Release 2.0 or Later 5-48 Call Coverage Rings (#116)—Release 2.0 or Later 5-52 Call Forwarding/Call Follow-Me (F11,XX,XX) 5-53 Call Park 5-56 Call Pickup (I6XX) 5-58...
Page 7 Contents Direct Line Pickup—Idle Line (I8LL) 5-105 Disallowed List Assignments (#405) 5-107 Disallowed Phone Number Lists (#404) 5-109 Display 5-112 Display Language (#303) 5-114 Distinctive Ring (#308) 5-115 Do Not Disturb (F01) 5-116 Doorphone Alert Extensions (#606) 5-118 Doorphone Extension (#604 and #605) 5-120 Emergency Phone Number List (#406) 5-122...
Page 8 Contents Music On Hold Volume (#614) 5-190 Night Service Button (#503) 5-191 Night Service Group Extensions (#504) 5-194 Number of Lines (#104) 5-196 Outgoing Call Restriction (#401) 5-198 Outgoing Call Restriction Button (#114) 5-200 Outside Conference Denial (#109) 5-203 Personal Speed Dial Numbers 5-204 Pickup Group Extensions (#501) 5-207...
Page 9 Contents System Time (#103) 5-258 Toll Call Prefix (#402) 5-259 Touch-Tone Enable (F08) 5-260 Transfer Return Extension (#306) 5-261 Transfer Return Rings (#105) 5-263 Transferring Calls 5-265 VMS Cover (F15) 5-269 VMS Cover Rings (#117) 5-271 VMS Hunt Delay (#506) 5-272 VMS Hunt Schedule (#507) 5-273...
Page 10 Contents Specifications Maintenance, Repair, and Ordering Information Maintenance Repair Information Lucent Technologies Limited Warranty and Limitation of Liability Product Ordering Information Speed Dial Form Speed Dial Form Programming Mixed Telephone Types Overview Glossary GL-1 Index IN-1 Programming Quick References...
Page 11 Contents viii...
Page 12: About This Guide
Terminology Throughout this guide, the PARTNER Advanced Communications System is referred to simply as the system and Lucent Technologies telephones specifically designed to work with the system are called system phones . You can also use industry-standard telephones with the system, which are referred to as standard phones in this guide.
Page 13 Programming the System. You can change your system’s settings easily to accommodate new or expanding needs. Chapter 2 provides general programming information, while Chapter 5 provides detailed instructions for programming specific system features. Training Co-Workers. Chapter 3 explains how system and standard phones work with the system.
Page 14 A feedback form is located at the end of this guide, after the appendixes. If the form is missing, send your comments and recommendations for changes to Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room 2W-226), Basking Ridge, NJ 07920 (FAX 1 908 953-6912).
Page 16 Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
Page 17: Overview
Overview Features and Capabilities The following list provides an overview of the system’s features. The features apply to all releases of PARTNER® ACS unless specified otherwise. Full line of system phones, some with displays showing date, time, and programming and feedback messages. All system phones provide access to multiple outside lines and system features.
Page 18 Centrex or PBX operation support—including one-touch dialing of feature access codes on system phones. Flexible dialing restrictions and permissions so you can control telephone activity and phone bills. Special hospitality features that let Bed-and-Breakfast proprietors, for example, regulate phone use in guest rooms and schedule wake-up calls for guests.
Page 19: System Components
SMDR Talk Time to allow you to track on an SMDR call report the length of time that users talk on incoming outside calls. System Components Modular hardware design makes the system easy to install and expand. The basic system consists of a PARTNER ACS processor module, which supports three lines and eight extensions.
Page 20 Optional Carriers Optional Devices CONTROL UNIT (for the control unit) 5-Slot 2-Slot Carrier Carrier PARTNER ACS Processor Module PARTNER Grounding Screw Serial Printer Contact Closure Jack SMDR Jack PC Card Slots (2) Power LED Paging System PARTNER MAIL VS PAGE Jack Voice Messaging Outside Line Jacks (3) System...
Page 21 Configurations The system can have one of three basic configurations, all of which must be wall-mounted: standalone PARTNER ACS processor module. This configuration does not use a carrier. 2-Slot carrier, which can hold up to two modules. The PARTNER ACS processor module resides in the leftmost slot.
Page 22 on the 206EC and/or 400EC modules. Any users with system display phones who receive calls on Caller ID lines will get Caller ID. For more information, see ‘‘Caller ID’’ on page 5-62. 308EC Expansion Module (release 2.0 or later) provides expanded line and extension capability.
Page 23 PC Card slots). You can buy PC Cards to use in these slots for the following purposes: Use a Backup and Restore PC Card to backup or restore telephone and system programming. Upgrade from PARTNER ACS Release 1.0 to Release 1.1 or Release 2.0 or later using a PC Upgrade card.
Page 24 Table 1-2. Configurations for Maximum Lines or Maximum Extensions for Release 1.0 and Release 1.1 Configuration Maximum Lines Maximum Extensions standalone PARTNER ACS PARTNER ACS processor module M processor module M (Total = 3 lines, 8 (Total = 8 extensions, 3 extensions) D lines) D 2-Slot Carrier...
Page 25 System mode is determined by the configuration of the processor module. By default, the system is configured for Key mode. Changing to Hybrid mode requires modifying the processor module. Only Lucent Technologies Authorized Personnel can modify the processor module to accommodate Hybrid mode.
Page 26 The mode for your system must be decided upon before installation; and in the continental U.S., the mode must be registered with the Federal Communications Commission (FCC) (see ‘‘FCC Registration’’ later in this section). Key Mode When the system operates in Key mode, individual outside lines are assigned to users’...
Page 27 dial tone to access a pool since their phones do not have pool buttons.) After the user presses a pool button or enters a pool access code, the system selects a free line from the pool for the user to make the call. A user can access a pool as long as there is at least one available line in the pool.
Page 28 Telephones System Telephones This guide refers to Lucent Technologies telephones specifically designed to work with the system as system phones. These include the PARTNER-34D, PARTNER-18D, PARTNER-18, and PARTNER-6 telephones. You can also use MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MLC-6, and the TransTalk©...
Page 29 Table 1-4. PARTNER-Model System Phones PARTNER-34D PARTNER-18D PARTNER-18 PARTNER-6 Total Number of Programmable Buttons with Status Lights Total Number of Programmable Buttons without Status Lights Key Mode Line Button Capacity (Number of Programmable Buttons with StatusLights) Hybrid Mode Pool Button Capacity †...
Page 30: Auxiliary Equipment
This guide refers to such telephones as standard phones . Lucent Technologies-certified standard phones are recommended. The following Lucent Technologies phones can make use of the system’s message-waiting capability: 2500 YMGL Single-Line Analog Telephone Set 8101 Analog Telephone 8101M Analog Telephone (This model is recommended.)
Page 31 Requirements An industry-standard device must meet the following conditions: It must be nonproprietary. That is, it cannot be made specifically for use on a particular telephone system. (For example, you cannot connect a Lucent Technologies MERLIN LEGEND® Communication System phone, because it is specifically designed for use on a MERLIN LEGEND Communication System.) Its Ringer Equivalence Number (REN...
Page 32: Programming
Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: System Programming allows you to customize the system to meet the needs of your business.
Page 33: Hardware Considerations
Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206, 308EC, or 400 module or an ACS processor module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 or 308EC module or an ACS processor module to which the system phone or standard device is connected.
Page 34 Stand-Alone 2-Slot Carrier 5-Slot Carrier 2 308EC 2 308EC 308EC Processor Processor Processor Modules Modules Module Module Module Module Line Line Line Jacks Jacks Jacks Extension Extension Extension Jacks Jacks Jacks Figure 2-2. Standalone, 2-Slot, and 5-Slot Systems Configured for Maximum Extensions (8, 16, or 40) Programming...
Page 35: Initial System Setup
Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide when programming.
Page 36 Line Ringing (Centralized Telephone Programming) to specify when a line will start ringing at each extension that has the line. For additional information about line ringing options, see ‘‘Programming a Receptionist’s Extension’’ on page 2-30. Automatic Line Selection (Centralized Telephone Programming) to specify the order in which the system selects an available line (intercom or outside), when a user at the extension lifts the handset or presses make a call without first selecting a specific line button.
Page 37 Automatic Line Selection (Centralized Telephone Programming) to specify the order in which the system selects an available line or pool, when a user at the extension lifts the handset or presses to make a call. For extensions with standard phones, set Automatic Line Selection to intercom first.
Page 38 Disallowed List Assignments (#405) to assign one or more Disallowed Phone Number Lists to the extension. Use Disallowed Phone Number Lists (#404) to create the lists of outside numbers that extensions cannot dial. Allowed List Assignments (#408) to assign one or more Allowed Phone Number Lists to the extension.
Page 39: Changing Settings After Installation
Changing Settings after Installation As your business grows or changes, you will probably need to change the way your system was originally programmed. This section provides some examples and lists the procedures you would use to change settings after installation. For specific details on a procedure, refer to the procedure name in Chapter I f you are upgrading to PARTNER A CS Release 1.1 or 2.0 or later from an earlier...
Page 40 Changing the System Clock You may need to change the system clock for daylight saving time, after a prolonged power failure, or after a system reset. Use System Date (#101), System Day (#102), and System Time (#103) to set the current date, day, and time.
Page 41 for individual lines back to factory settings. To change pool assignments without affecting other settings, use Pool Line Assignment (#207) and Pool Extension Assignment (#314). Adding New Pools Use this section if your system is configured for Hybrid mode to create new pools. If you add outside lines to your system for use in a new pool, use Dial Mode (#201) if the new lines are rotary lines, Pool Line Assignment (#207) to assign lines to the new pool, Pool Extension Assignment (#314) to assign the new pool...
Page 42: Changing Settings To Support Pbx Or Centrex Services
Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” PBX services are provided by a private telephone switch. Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises.
Page 43: System Programming Options
Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code (9 on most systems), followed by one or more pauses, in the stored number. System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features...
Page 44 NOTE: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System phones provide more protection than standard phones. Therefore, it is strongly recommended that you install system phones where restricting phone use is important. Locking an Extension The system offers a Station Lock feature that lets users enter a four-digit code on their telephone dialpad to lock their extensions.
Page 45 NOTE: If Forced Account Code Entry (#307) is programmed for an extension, that extension is required to enter an account code before dialing an outside number—even those on the Emergency Phone Number List (#406) — on all of the lines or pools assigned to that extension. If the Forced Account Code List (#409) contains entries, the system checks the account code against the list.
Page 46 Controlling Calls on Outside Lines When an extension is allowed access to an outside line or pool, you can use the following procedures to control calling: Outgoing Call Restriction (#401) defines the type of calls (inside only, local only, or inside, local, and long-distance) that users can make from all lines or pools available at an extension.
Page 47 Table 2-2 provides examples of settings that can be used to restrict an extension’s dialing once it gets an outside line or pool. Table 2.2. Settings that Restrict an Extension’s Dialing Once It Gets an Outside Line or Pool Setting for Line Setting for Line Access Assignment...
Page 48 Marked System Speed Dial Numbers are specially identified System Speed Dial numbers, which a user can dial by pressing on a standard phone) followed by a three-digit code. System Password (#403) creates a password that can be entered at any PARTNER-model or MLS-model system phone to override dialing restrictions for the duration of a call.
Page 49 The music-on-hold feature uses the following procedures: — Music on Hold (#602) activates or deactivates the MUSIC ON HOLD jack on the PARTNER ACS processor module. — When this jack is activated, an audio source is connected, and Ring on Transfer (#119) is set to Not Active, callers hear recorded music or messages while being transferred.
Page 50 — SMDR Record Type (#608) specifies the type of calls that you want to record for call reporting—either all calls or outgoing calls only. — SMDR Top of Page (#609) notifies the system that the printer has been aligned to the top of a new page. —...
Page 51 PC Card inserted in one of the slots. To use the optional Backup and Restore features of the system, you must purchase a Backup/Restore PC Card from Lucent Technologies. Only these Lucent Technologies PC Cards can be used in the PARTNER ACS processor module.
Page 52: Using System Programming
Outgoing Call Restriction Button (#114) lets you program a button on the system phone at extension 10 to change an extension’s current Outgoing Call Restriction setting without entering System Programming mode. For example, after a guest’s departure, a hotel manager can change the No Restriction setting of the guest room phone to Inside Only so outside calls cannot be made from the phone after the guest checks out.
Page 53 ends an entry of variable length, such as a telephone number in an Allowed Phone Number List. starts the System Programming process. starts the Centralized Telephone Programming process (to customize individual telephones centrally from extension 10 or 11). when followed by , enters or exits programming mode.
Page 54 Next Next Next Procedure Item Data Remove Prev Prev Prev Procedure Item Data Enter System Central Program Tel Program Message Feature Next Next Next Procedure Item Data Remove Prev Prev Prev Enter Procedure Item Data Wild System Central Program Tel Program PARTNER–34D Message Feature...
Page 55 Button Locations When programming from a PARTNER-model phone at extension 10 or 11, keep in mind that the button you press at the programming extension may be in a different location on the phone to which the programming applies. Figure 2-4 on page 2-26 shows the relative location of buttons on each PARTNER-model phone.
Page 56 NOTE: You can talk on the phone while you program. This is useful if you call for support while programming. However, you must call before you enter programming mode, and you must use the handset to talk, not the speaker and microphone.
Page 57 PARTNER-34D Phone Ext. Message Intercom Intercom PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-6 Phone Intercom Intercom Ext. Message Figure 2-4. Button Locations on PARTNER-Model Phones 2-26 Programming...
Page 58 Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press . To move back to System Programming when you are in Centralized Telephone Programming, press then Remote Programming...
Page 59: Upgrading From Partner Acs Release 1.0 To Release 1.1 Or Release
Upgrading from PARTNER ACS Release 1.0 to Release 1.1 or Release 2.0 or Later If you are upgrading to a later release of PARTNER ACS using a PC card, use the following procedure. 1. Power down the system. 2. Insert the PC Software Upgrade Card into either of the two PC Card slots in the PARTNER ACS processor module.
Page 60: Telephone Programming Options
Telephone Programming Options System telephones are ready to use when they are installed, but they can be customized to meet the needs of your business and individual users. This customization is accomplished through Telephone Programming . Automatic Line Selection When a user lifts the telephone’s handset or presses , the system chooses an idle line or pool.
Page 61 A user who has a system phone with programmable buttons should consider programming them with a combination of frequently used features and outside and intercom telephone numbers. Programming a Receptionist’s Extension Call Handling Options If you set up a centralized telephone answering position at extension 10, use the following settings to customize it: Immediate Call Answering.
Page 62 The first two options provide audible and/or visual indication of incoming calls waiting to be answered. The third option is not applicable as a backup answering feature; however, it is useful for making brief announcements such as temporary closings or hours of business.
Page 63 NOTE: You can have only one button for a target extension per extension. The button can be programmed as a Manual Signaling button or as an Auto Dial button for intercom ringing or voice signaling. Fax Management. A button (labeled Fax-30) is programmed as a Fax Management button for the fax machine connected to extension 30.
Page 64: Using Telephone Programming
Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see ‘‘Using Extension Programming’’ on page 2-35). Telephone Models Figure 2-6 illustrates a PARTNER-18D set up as a key extension and Figure 2-7 illustrates a PARTNER-6 phone set up as a pooled extension.
Page 65 Using Centralized Telephone Programming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions from extension 10 or 11. Most features also can be programmed on a system phone at the user’s extension. Keep in mind the following exceptions: Automatic Line Selection and Line Ringing always must be programmed using Centralized Telephone Programming.
Page 66 3. Dial the extension number of the telephone to be programmed. The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings; remaining buttons can be programmed with telephone numbers, extension numbers, or system features. 4.
Page 67 If a user has a standard phone, Personal Speed Dial Numbers for the extension can be programmed only by using Centralized Telephone Programming. If a user has a standard phone or a non-display system phone, Extension Name Display for the extension can be programmed only by using Centralized Telephone Programming.
Page 68: Learning About Telephones
Learning About Telephones This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. In addition, basic call handling features and dial-code features are listed at the end of this chapter.
Page 69 Buttons and Indicators PARTNER-34D Display Programmable Buttons (4 without lights) Feature Line/Programmable Buttons (32 with lights) – Conf Intercom Buttons Mic/ Transfr Ext. Message HFAI Intercom Intercom Message Light Feature Spkr Hold – Conf Pull-Out Tray for Quick Reference Cards Mic/ PQRS WXYZ...
Page 70 Buttons and Indicators PARTNER-6 Line/Programmable Buttons Intercom Buttons Intercom Intercom Message Light Ext. Message Feat Spkr Mic/ – Conf HFAI Feat Spkr Transfr Hold Mic/ – Conf HFAI PQRS WXYZ Transfr Hold PARTNER-18D PARTNER-18 Display Programmable Buttons (4 without lights) Line/Programmable Buttons (16 with lights) Intercom Buttons...
Page 71 Lights Each line or pool button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button).
Page 72 Table 3-1. Light Patterns for System Phones Intercom status Pool Intercom Auto Light Pattern Line Button Button Feature Button Dial Button Steady On Line is in use. — Green means Red means the Green means feature is on. extension you are using programmed the line;...
Page 73 Table 3-1. Light Patterns for System Phones Intercom status Pool Intercom Auto Light Pattern Line Button Button Feature Button Dial Button Flash (long on, long A call is — A user is Green flash off) ringing on the entering a means line.
Page 74 Table 3-1. Light Patterns for System Phones Intercom status Pool Intercom Auto Light Pattern Line Button Button Feature Button Dial Button Green Flutter (short A call is on A call on a Caller ID A call on, short off) exclusive hold line in the Inspect is on, a transferred to...
Page 75 NOTE: If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to phones. Phones use the ringing patterns described here instead. Dial Tones You will encounter two different dial tones when calling with a system phone: Outside dial tone is generated by your local phone company to indicate that you are connected with an outside line.
Page 76 Hands-Free Answer on Intercom (HFAI) When you receive a voice-signaled intercom call, your phone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your phone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset.
Page 77 If the difficulty persists, lift your handset to continue the conversation. In conference rooms, a separate speakerphone (such as the SoundStation® from Lucent Technologies) is recommended, since the built-in speaker on a system phone is designed for individual use. 3-10...
Page 78: Standard Telephones
Standard Telephones In addition to system phones, you can connect industry-standard touch-tone or rotary dial phones—and even some feature phones (which have built-in calling features)—directly to the system. You can also combine standard phones on the same extension with system phones or other devices, without using expensive adapters or connectors.
Page 79 Ringing Patterns Standard phones have these ringing patterns: An outside call will ring... ring... ring. An intercom call will ring-ring... ring-ring... ring-ring . A transferred call, or an unanswered transferred or parked call that is ringing back, will ring-ring-ring... ring-ring-ring... ring-ring-ring. NOTE: If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to phones.
Page 80 PARTNER ACS processor module has two touch-tone receivers; each 206 module has one touch-tone receiver; each 400 module has two touch-tone receivers. The combination of modules in your system determines the number of standard devices that can dial simultaneously. For example, if you have one PARTNER ACS processor module, two 206 modules, and two 400 modules, eight standard devices can dial out at the same time.
Page 81 Do not use Forced Account Code Entry with a standard phone, because the phone will not be able to get dial tone and make calls. A display on a standard phone will not show Caller ID information, system messages, or Caller ID Call Logging information. A speaker on a standard phone is not a system integrated speaker;...
Page 82: Combination Extensions
Combination Extensions A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (For instructions on how to install a combination extension, see the PARTNER Advanced Communications System Installation guide.) The following are examples of useful combination extensions: System phone plus standard telephone, for power failure backup on...
Page 83: Using Telephones
While on a call on a standard phone, you can use the system phone’s dialpad and fixed-feature buttons to handle calls. For example, you can use the system phone to select a specific outside line or pool, and conduct the call on the standard phone.
Page 84 you have intercom dial tone. Some dial-code features are not available on standard phones, as noted by an asterisk (*) in the following list. Account Code Entry Background Music Call Coverage Call Forwarding/Call Follow-Me Call Logging Call Pickup Conference Drop Contact Closure 1 Contact Closure 2 Direct Line Pickup—Active Line...
Page 85 3-18 Learning About Telephones...
Page 86: Using Auxiliary Equipment
Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
Page 87 Music-on-hold systems allow you to play recorded music or messages to callers while they are on hold, by connecting the audio source to the processor module. The system supports the Lucent Technologies Magic on Hold system and most models from other manufacturers. (The performance of music over telephone lines is a public performance under United States Copyright law.
Page 88 (such as a doorphone) are installed in a location other than the building where the control unit is installed. The system supports the Lucent Technologies IROB protector, which provides coverage for up to 3,000 feet (915 meters) for standard devices and 1,000 feet (305 meters) for system phones.
Page 89: Answering Machines
If you have a Lucent Technologies answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone.
Page 90 Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install the answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...
Page 91 3. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). 4. Adjust the answering machine to answer according to your needs. For example, set the machine to answer on the fourth ring during the day so someone has a chance to pick up the call.
Page 92 2. Use Line Assignment (#301) to assign all the lines to extensions X and Y that you want the machines to cover. 3. For extensions X and Y, set Line Ringing for all lines to Immediate Ring. 4. Make sure extensions X and Y are not assigned as Call Waiting (#316) extensions, Pickup Group Extensions (#501), Calling Group Extensions (#502), Night Service Group Extensions (#504), or Hunt Group Extensions (#505).
Page 93 From outside the system, call in and have someone transfer you to the extension. When the machine answers, dial the message retrieval code. Or, call in when no one will answer before the answering machine does. To Program 1. Set Line Ringing for all lines and pools assigned to extension X to the desired ring (Immediate, Delayed, or No Ring).
Page 94: Auto Attendant
Auto Attendant An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits a caller dials after listening to a list of choices in a recorded greeting). For example, the auto attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on.
Page 95: Call Reporting Devices (Smdr)
4. Use AA Extensions (#607) to identify extension X as the auto attendant. 5. Set Transfer Return Extension (#306) for extension X to extension 10. 6. Set the auto attendant to pick up within a specific number of rings, so if the receptionist does not pick up a call, the auto attendant will.
Page 96 Forced Account Code Entry (#307) to identify extensions that are required to enter an account code prior to making outside calls and Forced Account Code List (#409) to create a list of valid account codes. Display Language (#303) to specify the language to be used for display messages.
Page 97 For an incoming call, “IN” appears, unless the system is set up to receive Caller ID information. In that case, telephone numbers of incoming calls on lines with Caller ID service print in this field. (See‘‘Caller ID’’ on page 5-62 for more information.) Duration.
Page 98 Before including the Talk field on call reports or changing the output format to 24 digits, check the documentation shipped with the call accounting device to verify that these options are supported. If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined length of the fields for a call record will be greater than the 80 characters supported by most printers.
Page 99: Contact Closure Devices
Call Accounting Devices You can send call information to a call accounting device (such as Lucent Technologies’ Call Accounting Terminal—Basic or Plus) if you want to further analyze call activity. The device stores rate table information and processes the information it receives into meaningful reports that can help you optimize your communications system.
Page 100: Credit Card Scanners
For example, suppose Contact Closure 1 can release the door lock on the Deliveries door. You program extension Y as an eligible extension for Contact Closure 1 using Contact Closure Group (#612), and set the Contact Closure Operation Type (#613) to 5-Seconds On. When a delivery person uses the doorphone (extension X) to announce a package delivery, the user at extension Y can use to activate Contact Closure 1.
Page 101: Fax Machines
Using Credit Card Scanners When you make a call on the credit card scanner, an outside line is automatically selected. If you combine the credit card scanner with a system phone or standard phone, you cannot use the phone while the credit card scanner is operating. You can use only one of the devices at a time.
Page 102 Using the Fax Management Button The lights next to the Fax Management button show what is happening at the fax machine—see Table 4-1. Table 4-1. Fax Management Button Light Patterns Light Pattern Indicates... Red broken flutter Fax trouble. The fax machine is not answering. If broken flutter occurs because the fax machine is out of paper, refill the paper.
Page 103 If you have multiple fax machines in an extension Hunt Group, press & i 7 7 , then plus the fax extension Hunt Group number. When a fax machine answers, hang up. Setting Up Fax Machines There are many ways to set up fax machines. The following configurations are basic and easy to use: Single fax machine.
Page 104 CONTROL Line A UNIT Figure 4-8. Single Fax Machine To Use The fax machine automatically answers all calls that come in on the fax line. If a call comes in on another line, you can transfer the call to the fax extension (see ‘‘Transferring a Call to the Fax Machine’’...
Page 105 6. To monitor the fax machine, use Fax Machine Extensions (#601) to identify extension X as a fax extension and program a Fax Management button by programming the fax machine extension number on an Auto Dial button. Fax Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension.
Page 106 If extension X is a pooled extension, set Automatic Line Selection for extension X to Pool D, line A, B, C,..3. Set Line Ringing for all lines and pools on extension X to No Ring. 4. Set Automatic Extension Privacy (#304) for extension X to Assigned. 5.
Page 107 To Program Fax 1 (Send—Ext. X) 1. If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X (including line A). If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools.
Page 108: Modems
6. To monitor the fax machine at extension Y, use Fax Machine Extensions (#601) to identify extension Y as a fax extension and program a Fax Management button by programming the fax machine extension number on an Auto Dial button. Modems There are several ways to use modems with your system, as described below.
Page 109 To Program 1. If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X. If extension Y is a pooled extension, use Pool Extension Assignment (#314) to assign the pools you want the modem to use to extension X. Also use Line Assignment (#301) to assign any individual lines you want the modem to use to extension X.
Page 110: Night Service With Auxiliary Equipment
To Use Calls on the modem line (line A) ring only at extension X. Also, line A is the last line selected by other extensions, so the modem line is unavailable for the modem only when all other lines in the system are being used . To Program 1.
Page 111 If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have a Lucent Technologies answering machine with the Call Intercept feature, the answering machine drops off the call when you join it.
Page 112: Voice Messaging Systems
5. Assign extensions X and Y to the Night Service Group (#504). Voice Messaging Systems Three Lucent Technologies voice messaging systems are compatible with your system. You can install one of the three depending on your business needs: The PARTNER MAIL VS Voice Messaging System, which physically resembles a 206 module, resides in the control unit.
Page 113 This example also includes two user extensions (X and Y), which are not automatically covered by the PARTNER MAIL VS system. This allows the receptionist to give the caller more personalized service; if the receptionist transfers a call to extension X or Y and that extension does not answer, the call returns to the receptionist.
Page 114 4. Set the VMS Hunt Delay (#506) to Delayed. 5. Set the VMS Hunt Schedule (#507) to Always. 6. Make sure that a Night Service Button (#503) is assigned at extension 10—the receptionist’s extension. When Night Service is on, callers hear the night menu when no one is available to answer their calls.
Page 115 4-30 Using Auxiliary Equipment...
Page 116: Feature Reference
Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for or I for , plus a two- or three-digit code).
Page 117 For Telephone Programming, this chapter provides only the instructions for Centralized Telephone Programming. To program from individual extensions, users should refer to their User Instruction Cards. Display prompts in the chapter are shown as they appear on PARTNER-model phones. If you are using an MLS-model phone, some of these prompts may be abbreviated.
Page 118: Numerical Listing Of Procedure Codes And Dial Codes
Numerical Listing of Procedure Codes and Dial Codes System Programming Procedures #101 System Date #312 Voice Interrupt On Busy #102 System Day #313 Line Access Mode #103 System Time #314 Pool Extension Assignment #104 Number of Lines #315 Pool Access Restriction #105 Transfer Return Rings #316...
Page 119 #205 Direct Extension Dial Lines #603 Hotline #206 Group Call Distribution #604 Doorphone Extension 1 #207 Pool Line Assignment #605 Doorphone Extension 2 #208 Line Coverage Extension #606 Doorphone Alert Extensions #301 Line Assignment #607 AA (Automated Attendant) Extensions #302 Line Access Restriction #608 SMDR Record Type...
Page 120 Manual Signaling (beep or System Release Status ring) F13* XX Manual Signaling (voice signal) Intercom Dial-Code Features* Call Pickup Group Pickup Direct Line Pickup—Active Line Loudspeaker Paging I*70 Simultaneous Paging Group Calling—Ring I*7G Group Calling—Page Group Hunting—Ring I*77G Group Hunting—Voice Signal Direct Line Pickup—Idle Line I891 Automatic System Answer Record/Playback**...
Page 121: Aa (Automated Attendant) Extensions (#607)
AA (Automated Attendant) Extensions (#607) Description This System Programming procedure lets you identify extensions where auto attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the auto attendant.
Page 122: Abbreviated Ringing (#305)
2. Enter the extension number to which the auto attendant is connected. For example, to select extension 27, press 3. To assign or unassign the extension, press until the appropriate value displays. 4. To assign or unassign a second auto attendant extension, press until the extension number shows on the display.
Page 123: Account Code Entry (F12)
Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Abbreviated Ringing setting for an extension: f 0 0 s s # 30 5 1. Press at extension 10 or 11.
Page 124 If the account code is not valid, you will hear a denial tone. The Lucent Technologies Call Accounting Terminal uses less than 16 digits for an account code. Refer to the device’s documentation to determine the maximum digits supported.
Page 125 f 0 0 s s c 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button, preferably one with lights. f 1 2 4. Press 5.
Page 126 Press an Auto Dial button programmed with the account code. 5. Press an idle line or pool button: If a Forced Account Code List exists and the account code is valid (or if the Forced Account Code List is empty), you hear outside dial tone.
Page 127: Allowed List Assignments (#408)
Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to eight Allowed Phone Number Lists to a specific extension. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension...
Page 128: Allowed Phone Number Lists (#407)
Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
Page 129 Valid Entries Up to 12 digits including 0–9, , and (any single digit) Examples The examples below show how you would enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted.
Page 130 To change the phone number you just entered, press repeat Steps 4 and 5. To delete the phone number you just entered, press To add other phone numbers to this list, press and repeat Steps 4 and 5. To create another list, press and go to Step 2.
Page 131: Answering Calls
Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls at other extensions— see “Related Features” below. Related Features A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls).
Page 132 How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: When the telephone is ringing, lift the handset. You are connected to the incoming call.
Page 133 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party. The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Voice Interrupt On Busy Talk-Back is deactivated. The originator hears two beeps if he or she did not hang up previously .
Page 134: Auto Dialing
Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
Page 135 PARTNER-6 phones have only four buttons available for lines, pools, and/or Auto Dial numbers. A combined total of 576 outside Auto Dial and Personal Speed Dial numbers can be programmed. For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system.
Page 136 Using From a system phone, to dial an outside number or extension number (you can lift the handset or press , but you do not have to do so): 1. If you want to call on a specific line, press the line button (or press and dial the two-digit line number).
Page 137: Automatic Extension Privacy (#304)
Automatic Extension Privacy (#304) Description This System Programming procedure lets you prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically used for standard phones and extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.
Page 138 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Automatic Extension Privacy setting for an extension: f 0 0 s s # 3 0 4 1. Press at extension 10 or 11.
Page 139: Automatic Line Selection
Automatic Line Selection Description This Telephone Programming procedure determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by this procedure and selects the first available line or pool.
Page 140 Valid Entries Key Extension: Outside system lines, Left Intercom Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom Pools 881-883, individual lines Examples: System Phone At key extensions, with Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number).
Page 141 4. Press the line, pool, or buttons in the desired order. For each button pressed, a display similar to the following appears: Automatic Line Selection 5. To exit Automatic Line Selection, press 6. Press and enter a new extension number or exit programming mode.
Page 142: Automatic System Answer Button (#111)-Release 2.0 Or Later
Automatic System Answer Button (#111)—Release 2.0 or Later This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy periods.
Page 143 Calls answered by Automatic System Answer in Hold Mode are not logged by the Caller ID Logging and Dialing feature at extension 10 unless extension 10 is programmed to log answered calls using Caller ID Log Answered Calls (#317). Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly, without the aid of the receptionist.
Page 144 If you want to assign Automatic System Answer to a specific button, press . A display similar to the following appears: ASA Button 3 Select a Button Then press a programmable button with lights to assign Automatic System Answer to that button. 3.
Page 145: Automatic System Answer Delay (#110)-Release 2.0 Or Later
Automatic System Answer Delay (#110)—Release 2.0 or Later Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Page 146 Valid Entries 0–9 (0 rings = answered immediately) Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as and on system phones.) To change the number of times an incoming call rings at extension 10 before the system answers it: f 0 0 s s # 1 1 0 1.
Page 147: Automatic System Answer Lines (#204)-Release 2.0 Or Later
Automatic System Answer Lines (#204)—Release 2.0 or later Description This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature. Related Features After a call is answered, Automatic System Answer plays a greeting and then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
Page 148 Only outside calls on Automatic System Answer lines are answered automatically. Intercom, transferred, and transfer-return calls are not answered automatically. Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To identify the lines on which outside calls should be answered by the system:...
Page 149: Automatic System Answer Mode (#121)-Release 2.0 Or Later
Automatic System Answer Mode (#121)—Release 2.0 or Later Description This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes: Hold: places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line);...
Page 150 Use the Automatic System Answer Record/Playback feature to record a message before using Automatic System Answer since there is no default message. If Automatic System Answer Mode is set to Hold, calls are placed on hold at extension 10; however, any extension with access to the line on which the call is held can retrieve the call.
Page 151: Automatic System Answer Record/Playback (I891) -Release 2.0 Or Later
Automatic System Answer Record/Playback (I891) —Release 2.0 or Later Description This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 20 seconds. Related Features After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call...
Page 152 You must record the Automatic System Answer message from the system display phone at extension 10 or 11. You cannot record or play a message while Automatic System Answer or Direct Extension Dial is answering a call. When you want to record or play a message, turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by the system to be completed.
Page 153 8. At this point: To re-record the message, follow the instructions from Step 5 in this current procedure. To play back the message, follow the instructions from Step 5 in the following procedure. To exit from the procedure, hang up the handset. To play back an Automatic System Answer message: 1.
Page 154: Automatic Vms Cover (#310)
Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
Page 155 Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Automatic VMS Cover setting for an extension: f0 0 s s # 3 1 0 1.
Page 156: Background Music (F19)
Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Features Background Music is available only if Music On Hold (#602) is active and an audio source is connected to the processor module.
Page 157 5. Program another button for this extension or exit programming mode. Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or f 1 9 press If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on.
Page 158: Backup Programming-Automatic (#123)
Restore Programming (#125) to verify the date on a backup file. Considerations To perform either automatic or manual backups, purchase a Backup/Restore PC Card from Lucent Technologies. If the PC Card has not been installed, see the “ PARTNER ACS PC Card Installation Instructions .”...
Page 159 Whenever the setting for Backup Programming—Automatic is changed from Not Active to Active, a backup will occur at the next occurrence of 2:00 a.m. After that, backups will be done at 2:00 a.m. on the first day of each month until the setting is changed back to Not Active. NOTE: Although you can change the setting for Backup Programming—...
Page 160 If you chose Option 1, Active: The system will be backed up to the PC Card at 2:00 a.m., and thereafter at 2:00 a.m. on the first day of each month, provided that a valid Backup/Restore PC Card is in the PC Card slot. (See “PARTNER ACS PC Card Installation Instructions.”) The old AUTO.
Page 161: Backup Programming-Manual (#124)
Restore Programming (#125) to verify the date on a backup file. Considerations To perform either manual or automatic backups, purchase a Backup/Restore PC Card from Lucent Technologies. If the PC Card has not been installed, see the “ PARTNER ACS PC Card Installation Instructions .”...
Page 162 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To begin a manual backup of system settings: 1. Verify that only one Backup/Restore Card is in the processor module. f 0 0 s s# 1 2 4 2.
Page 163: Call Coverage (F20,Xx,Xx) -Release
Call Coverage (F20,XX,XX) —Release 2.0 or Later Description This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where XX is a system extension number) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings.
Page 164 — If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105). — If the covering extension has Do Not Disturb active, the call rings one more time at the user’s extension before it goes to the transfer return extension.
Page 165 You can program Call Coverage on a button on a system phone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered; when the green light is off, Call Coverage is not active.
Page 166 1. Press the programmed button. If an originating extension and a covering extension were programmed on the button, Call Coverage is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 2. If no originating extension was programmed, dial your extension number. 3.
Page 167: Or Later
Call Coverage Rings (#116)—Release 2.0 or Later Description This System Programming procedure, which applies to all system extensions programmed for Call Coverage, defines the number of times intercom, transferred, and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension.
Page 168: Call Forwarding/Call Follow-Me (F11,Xx,Xx)
Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number). Users can activate this feature from their own extension ( Call Forwarding ) or from any other extension in the system ( Call Follow-Me ).
Page 169 At an extension that has Call Forwarding activated, if multiple calls are ringing, the system forwards them one at a time. This means that each subsequent call is not forwarded until the previous call is finished. If you press the Call Forwarding button after a call starts to ring, that call will not be forwarded.
Page 170 To remove Call Forwarding manually: f 1 1 1. Press 2. Dial your extension number twice. To forward calls using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is activated (on a button with lights, the green light is on).
Page 171: Call Park
Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features Use Call Pickup to retrieve parked calls. When a call is parked, the caller hears Music On Hold (#602) if it is active and an audio source is connected to the processor module, regardless of the Ring on Transfer (#119) setting.
Page 172 1. Dial 2. Dial the extension number or press an Auto Dial button for the extension where the call is parked. Standard Phone To park a call: 1. While on a call, press the switchhook or The call is put on hold and you hear intercom dial tone. 2.
Page 173: Call Pickup (I6Xx)
Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is a system extension number). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.
Page 174 Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. Dial plus the two-digit number of the extension at which the call is ringing or parked. 5-59 Feature Reference...
Page 175: Call Waiting (#316)
Call Waiting (#316) Description This feature applies only to standard phones. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps when they are on a call to indicate a second incoming intercom, transferred, or outside call.
Page 176 To change the Call Waiting setting for an extension: f 0 0 s s # 3 1 6 1. Press at extension 10 or 11. 2. Enter the number of the extension to receive Call Waiting. For example, to program extension 11, press 3.
Page 177: Caller Id
Caller ID Description Caller ID is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID information for the duration of the call.
Page 178 name, you can program Caller ID Name Display onto a button with lights. This allows users to toggle between the Name and Number for an incoming call. Caller ID information does not display for extensions active on Conference Calls. If users receive a call routed to their extension by Direct Extension Dial, a voice messaging system, or automated attendant, the Caller ID information is passed to their extension when they answer the call.
Page 179 The lines associated with Caller ID must be connected to a line jack on a PARTNER ACS processor module, 206EC module, 308EC module, or 400EC module. For more information, refer to the PARTNER Advanced Communications System Installation guide. Caller ID information is passed to an extension between the first and second ring.
Page 180: Caller Id Inspect (F17)
Caller ID Inspect (F17) Description This feature allows a user who is active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines.
Page 181 5. Program another button for this extension or exit programming mode. Using 1. While active on a call, press the programmed button. The green light flutters. Caller ID Inspect is activated. 2. Press a line, pool, or intercom button. The Caller ID or Call Coverage information for the selected line, pool, or intercom displays.
Page 182: Caller Id Log Answered Calls (#317)- Release 2.0 Or Later
Caller ID Log Answered Calls (#317)— Release 2.0 or Later Description This feature is available on 24-character PARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring telephones. This programming procedure allows a system administrator to program extensions to log answered Caller ID calls so that answered calls can be viewed in the Caller ID Call Log.
Page 183 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program the extension to log answered calls: f 0 0 s s # 3 1 7 1. Press at extension 10 or 11.
Page 184: Caller Id Call Log Line Association (#318)-Release 2.0 Or Later
Caller ID Call Log Line Association (#318)—Release 2.0 or Later This feature is available on 24-character PARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring telephones. This system programming procedure allows you to associate lines with extensions for the purpose of logging unanswered calls.
Page 185 2. At the Extension prompt, enter the extension number to be programmed. For example, to program extension 23, press 3. At the Line prompt, enter the line number to be associated with the extension. For example, to associate line 2 with the extension, press 4.
Page 186: Caller Id Call Logging And Dialing (F23)-Acs Release 2.0 Or Later
Caller ID Call Logging and Dialing (F23)—ACS Release 2.0 or Later Description This feature is available on 24-character PARTNER 18D and 34D display phones. It is not available for the MLS, MLC, MDW or Tip/Ring telephones. Once the system administrator uses Caller ID Call Log Line Association (#318) at an extension to log unanswered calls, you use Caller ID Logging and Dialing (F23) to view the log.
Page 187 All unanswered Caller ID calls that are transferred to another extension are logged at that extension. Caller ID calls transferred to a group are logged at every extension that alerts in the group if no one in the group answers the call. However, if a user answers the call at any extension in the group, it is not logged as unanswered at any extension.
Page 188 To program a Call Log Display button: f 0 0 s c 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. f 2 3 4.
Page 189 Press the Dial button to return the call (see dialing instructions below). Press the More button to view the caller’s name. At the Name Display, shown in Figure 5-3, the caller’s name is shown. An Out-of-Area message displays if the call was dialed from a region that does not support Caller ID.
Page 190 Figure 5-5. Call Log Dial Display The button you press to dial the call depends on the number of digits you must dial to complete the call from your area: — To dial the complete number including the 1, press the button on the left.
Page 191: Caller Id Name Display (F16)
Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).
Page 192: Caller Id Type (#122)
Caller ID Type (#122) Description This System Programming procedure can be set for Singapore or USA operation. USA Operation Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system phones for the duration of the call.
Page 193 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Caller ID Type setting: f 0 0 s s # 1 2 2 1. Press at extension 10 or 11. The system shows the current setting.
Page 194: Calling Group Extensions (#502)
Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group;...
Page 195 3. At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 31, dial 4. To assign or unassign the extension, press until the appropriate value displays. 5. At this point: To program another extension, press until the extension number shows on the display.
Page 196: Conference Calls
Conference Calls Description This section explains how to set up conference calls using the button on a system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties .
Page 197 Outside parties may be harder to hear on a conference call than on a two-party call, depending on the number of parties and the outside lines connected to the system. Using System Phone 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party.
Page 198: Conference Drop (F06)
Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features For instructions on setting up conference calls, see Conference Calls. You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties.
Page 199: Contact Closure (F41 And F42)
Contact Closure (F41 and F42) Description The system can drive an optional Contact Closure Adjunct with two Contact Closures to operate auxiliary devices such as electronic door locks. You can assign one or more extensions to a Contact Closure Group for each of these Contact Closures.
Page 200 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program a Contact Closure button: f 0 0 s s c 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 201: Contact Closure Group (#612)
Contact Closure Group (#612) Description The PARTNER ACS processor module has a jack to connect a Contact Closure Adjunct that has two Contact Closures. This System Programming procedure allows you to specify which user extensions can activate each Contact Closure. The Contact Closures can control devices such as electronic door locks.
Page 202 To assign or unassign another extension to the same Contact Closure Group, press until the correct extension is displayed. Then repeat Step 4. To assign extensions to the other Contact Closure Group, press , and begin at Step 2. 6. Select another procedure or exit programming mode. 5-87 Feature Reference...
Page 203: Contact Closure Operation Type (#613)
Contact Closure Operation Type (#613) Description This System Programming procedure specifies how long the Contact Closures remain active when they are activated. A Contact Closure can be activated for 1, 3, or 5 seconds; or the Contact Closure can be set to toggle. If a Contact Closure that controls a door lock has a Contact Closure Operation Type of “5-Seconds On,”...
Page 204 3. Press until the appropriate value displays, or press to return to the default setting. 4. To assign the Operation Type for the other Contact Closure, press , and repeat Step 3. 5. Select another procedure or exit programming mode. 5-89 Feature Reference...
Page 205: Copy Settings (#399)
Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #315 Pool Access Restriction #302 Line Access Restriction #316 Call Waiting #303 Display Language #317 Caller ID Call Logging and Dialing #304 Automatic Extension Privacy #318 Caller ID Log Answered Calls #305 Abbreviated Ringing...
Page 206 2. At the Extension: prompt, enter the source extension to copy from. For example, to copy the current settings from extension 18, press 3. At the Data- - - - - - - - - - - - prompt, enter the target extension to copy to—any extension except the source extension is valid.
Page 207: Dial Mode (#201)
Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Page 208: Direct Extension Dial Button (#113)- Release 2.0 Or Later
Direct Extension Dial Button (#113)— Release 2.0 or Later Description This feature is available only on the system phone at extension 10. This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off. This feature permits an outside caller to dial an extension or Hunt Group directly, without the aid of the receptionist.
Page 209 You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Direct Extension Dial, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call. Automatic System Answer is an alternative system answering feature that aids the receptionist during busy periods.
Page 210 If you want to unassign Direct Extension Dial, press until a display similar to the following appears: DXD Button 2 Not Assigned If you want to assign Direct Extension Dial to a specific button, press 3. The display reads: DXD Button 3 Select a Button Then press a programmable button with lights to assign Direct Extension Dial to that button.
Page 211: Direct Extension Dial Delay (#112)- Release 2.0 Or Later
Direct Extension Dial Delay (#112)— Release 2.0 or Later Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 212 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the number of times an incoming call rings at extension 10 before the system answers it: f 0 0 s s # 1 1 2 1.
Page 213: Direct Extension Dial Lines (#205)-Release 2.0 Or Later
Direct Extension Dial Lines (#205)—Release 2.0 or Later Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial. Related Features You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
Page 214 Valid Entries 1 = Assigned 2 = Not Assigned Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To identify the lines on which outside calls should be answered for Direct Extension Dial: f 0 0 s s # 2 0 5 1.
Page 215: Direct Extension Dial Record/Playback (I892)-Release 2.0 Or Later
Direct Extension Dial Record/Playback (I892)—Release 2.0 or Later Description This feature lets you record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 216 Using (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To record a Direct Extension Dial message: 1. Turn off Direct Extension Dial and Automatic System Answer at extension 10 and wait for any calls in the process of being answered by these features to be completed.
Page 217 2. Lift the handset of the system display phone at extension 10 or 11. 3. Press the button. 8 9 2 4. Dial . A display similar to the following appears: DXD: 1=Record 2=Play 5. Press . The following display appears: Message Playback After the message is played back, you hear a confirmation tone and a display similar to the following appears:...
Page 218: Direct Line Pickup-Active Line (I68Ll)
Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a system line number).This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone.
Page 219 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. i 6 8 4. Press left 5. Program another button for this extension or exit programming mode. Using System Phone 1. If you want, lift the handset. 2.
Page 220: Direct Line Pickup-Idle Line (I8Ll)
Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a system line number) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features If a line is in use, users cannot access it with this feature (they hear busy tone).
Page 221 Using System Phone 1. If you want, lift the handset. 2. Press the programmed button and dial the two-digit system line number of the idle line you want to access; or press and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 1.
Page 222: Disallowed List Assignments (#405)
Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to eight Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Page 223 To assign or unassign another list for this extension, press or p until the list number shows on the display. Then repeat Step 4. To program another extension, press and begin at Step 2. 6. Select another procedure or exit programming mode. 5-108 Feature Reference...
Page 224: Disallowed Phone Number Lists (#404)
Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to eight lists of up to 10 telephone numbers each.
Page 225 Specific Telephone Numbers. Enter the phone number exactly as you would dial it. For example, to prevent calls to the local number 555-5678, 5 5 5 5 6 7 8 press All Telephone Numbers in One Area Code. The following list entries prevent calls to the 900 area code: —...
Page 226 Specific Star Codes. To prevent the use of a specific star code (for example, *67 to block Caller ID information), enter the * plus the 2- or 3-digit code (for touch-tone phones) and 11 (equivalent to a * on rotary phones) plus the 2- or 3-digit code.
Page 227: Display
Display Description PARTNER-model display phones have a 2-line, 24-character (per line) adjustable display area for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the phone is idle Account code, as it is entered Number dialed when making a call Duration of call (call timer) Number (and name if programmed) of the extension calling when receiving...
Page 228 — ChgBat W/PowerOn or ReplaceSysBat W/Power On appears when PARTNER ACS processor module batteries need to be replaced. The message may flicker on and off as the batteries near the low-power threshold. These batteries are used to retain system programming settings during a power failure. See Chapter 6, ‘‘Troubleshooting’’, for instructions for replacing the batteries.
Page 229: Display Language (#303)
Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages.
Page 230: Distinctive Ring (#308)
Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.
Page 231: Do Not Disturb (F01)
Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal.
Page 232 f 0 0 s s c 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. f 0 1 4. Press 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Do Not Disturb on;...
Page 233: Doorphone Alert Extensions (#606)
Doorphone Alert Extensions (#606) Description This System Programming procedure identifies extensions that are signaled when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls.
Page 234 3. To change the alert status, press until the appropriate value displays. 4. To identify another alert extension, press until the extension number shows on the display. Then repeat Step 3. 5. Select another procedure or exit programming mode. 5-119 Feature Reference...
Page 235: Doorphone Extension (#604 And #605)
Doorphone Extension (#604 and #605) Description Each of these System Programming procedures identifies an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
Page 236 Valid Entries Any extensions except 10, 11, or the first two extensions of any 206 or 308EC modules. None Assigned Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program a doorphone extension: f 0 0 s s # 6 0 4 1.
Page 237: Emergency Phone Number List (#406)
Emergency Phone Number List (#406) eature Reference Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
Page 238 — Toll Call Prefix required 12015556666 and 02015556666 — Toll Call Prefix not required 2015556666 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To create an Emergency Phone Number List: f 0 0 s s # 4 0 6 1.
Page 239: Exclusive Hold (F02)
Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call).
Page 240 Using While active on an outside call on a system phone: f 0 2 1. Press the programmed button or press to put the call on Exclusive Hold. The green light next to the line, pool, or button flutters. At all other extensions, the line appears busy (steady red).
Page 241: Extension Name Display
Extension Name Display Description Users can assign a name to their extension: up to 20 characters long on PARTNER-model phones, up to 12 characters long on MLS-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call.
Page 242 Programming Table 5-1. Character Codes Letters: Numbers: A = 21 N = 62 blank = 11 B = 22 O = 63 0 = 00 C = 23 P = 71 1 = 10 D = 31 Q = 72 2 = 20 E = 32 R = 73...
Page 243: External Hotline (#311)
External Hotline (#311) Description This procedure applies only to standard phones. This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau.
Page 244 Considerations Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the standard devices connected to your system dial out at the same time). See “Using” for more information. A standard phone without a dialpad is recommended for use as the external hotline.
Page 245 5. Continue programming or exit programming mode. 5-130 Feature Reference...
Page 246 Using 1. Lift the handset of the external hotline. After approximately three seconds, the programmed phone number is dialed automatically. 2. If you do not hear dial tone or dialing noises, hang up for about 20 seconds and try again. 3.
Page 247: Fax Machine Extensions (#601)
Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features If you want to monitor fax machine status and make one-touch transfers to the fax machine, see ‘‘Auto Dialing’’ on page 5-19 to program a Fax Management button and ‘‘Using the Fax Management Feature’’...
Page 248: Forced Account Code Entry (#307)
Forced Account Code Entry (#307) Description This feature applies only to system phones. This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
Page 249 Considerations If SMDR is used, the account code assigned to incoming or outgoing calls prints on call reports. (See ‘‘Call Reporting Devices (SMDR)’’ on page 4-10 for more information about call reporting.) For forced account code entry, if a Forced Account Code List exists, only valid account codes are printed on the call report.
Page 250: Forced Account Code List (#409)
Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a list entry—...
Page 251 — The following entries are valid: 123999 — The following entries are invalid: Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digits represent the individuals in the department.
Page 252 To change the account code you just entered, press and repeat Steps 3 and 4. To delete the account code you just entered, press 6. Select another procedure or exit programming mode. 5-137 Feature Reference...
Page 253: Group Call Distribution (#206)
Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7.
Page 254 Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group.
Page 255: Group Calling-Ring/Page (I7G/I*7G)
Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
Page 256 Group page employees for general announcements; this feature is an inexpensive alternative to a paging system. (Remember to install system phones with built-in speakers—all models except the MLC-6 and TransTalk 9000-series—where you want employees to hear announcements.) Put the extensions of people with similar responsibilities in a Calling Group, so when a caller needs to talk with anyone in the group, the receptionist can transfer the call to the group instead of making separate intercom calls.
Page 257 — If you page the group, start talking after the beep. Your voice is heard through the speakers of all system phones that are idle or have Do Not Disturb turned off in the Calling Group. If someone answers the page, you are connected to that person and the rest of the Calling Group no longer hears the page.
Page 258 To transfer a call to a Calling Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial and a group number (1–4). You can hang up or stay on the line to announce the call.
Page 259: Group Hunting-Ring/Voice Signal (I77G/I*77G)
Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
Page 260 If only one extension in a Hunt Group is available and that extension does not answer an incoming call, the call returns to the extension that transferred the call (or to that extension’s transfer return extension) after the programmed amount of transfer return rings. You can program a Group Hunting button on a system phone to ring or voice signal a Hunt Group with one touch.
Page 261 Using System Phone To use when programmed on a button: To ring or voice signal an extension in the Hunt Group, simply lift the handset or press and press the programmed button. If you are voice signaling, start talking after the beep. To transfer a call to an extension in the Hunt Group, while on a call press the programmed button.
Page 262 To transfer a call to a Hunt Group: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.
Page 263: Group Pickup (I66G)
Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
Page 264 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. i 6 6 4. Press left 5. Dial a Pickup Group number (1–4). 6. Program another button for this extension or exit programming mode. Using System Phone To use Group Pickup when programmed on a button, press the programmed...
Page 265: Hold
Hold Description This section explains how to place and retrieve calls on hold, using either the button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line or pool while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
Page 266 Using System Phone To put a call on hold, press The green light next to the , line, or pool winks. To retrieve a call that you put on hold: 1. Press the , line, or pool button next to the winking green light. 2.
Page 267: Hold Disconnect Time (#203)
Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals.
Page 268 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the hold disconnect time: f 0 0 s s # 2 0 3 1. Press at extension 10 or 11. 2.
Page 269: Hotline (#603)
Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions.
Page 270 No hotline or alert extension assigned 4 Example A supermarket installs a hotline phone at its meat counter. When a customer uses the hotline phone, the butcher’s phone rings. Alternatively, if the loudspeaker paging system is programmed as the alert extension, a sales clerk could request a “price check”...
Page 271: Hunt Group Extensions (#505)
Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
Page 272 line covered by the PARTNER MAIL’s Automated Attendant Service, the PARTNER MAIL system recognizes that it is a fax call and automatically transfers it to the first available fax machine in the group. Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voice messaging system hardware.
Page 273: Intercom Dial Tone (#309)
Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls.
Page 274: Joining Calls
Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties).
Page 275 If a system phone joins a call on a standard phone, there is a momentary “break” in the call on the standard phone. How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension.
Page 276: Last Number Redial (F05)
Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and Save Number Redial is that Save Number Redial allows you to make other outside calls before redialing the saved number.
Page 277 Using System Phone To use Last Number Redial: 1. If you want, lift the handset. f 0 5 2. Press the programmed button or press Digits are displayed on system display phones as they are dialed. Standard Phone To use Last Number Redial: 1.
Page 278: Line Access Mode (#313) - Release 2.0
Line Access Mode (#313) — Release 2.0 or later Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure identifies individual extensions that are to operate as key extensions even though the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, individual lines can be assigned to specific buttons on that extension’s phone regardless of whether they are part of a pool.
Page 279 f 0 0 s s # 3 1 3 1. Press 2. Enter the desired extension number. For example, to program extension 18, press 3. To change the Line Access Mode, press until the appropriate value displays. 4. To program another extension, press until the extension number shows on the display.
Page 280: Line Access Restriction (#302)
Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secretary’s extension and restrict it to In Only.
Page 281 Valid Entries 1 = No Restriction (calls permitted on that line) 4 2 = Out Only (can only make outside calls, not receive them, on that line) 3 = In Only (can only receive calls, not make them, on that line) 4 = No Access (cannot receive or make calls, but can join calls, receive transferred calls, or pick up calls on hold on that line) Programming...
Page 282: Line Assignment (#301)
Line Assignment (#301) Description This procedure applies to key extensions or to individual lines on pooled extensions. This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-6 on the...
Page 283 Ext. Message Intercom Intercom PARTNER-18D/PARTNER -18 Ext. Message Intercom Intercom PARTNER-6 Intercom Intercom Ext. Message Figure 5-6. Default Line Assignments 5-168 Feature Reference...
Page 284 Considerations You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button.
Page 285 If you want to assign the line to a specific button, press . A display similar to the following appears: Line Assignment 15 L01 3 Select a Button Then press a button with lights to assign the line to that button. If you use option 3 after a line has been assigned, the line moves from the old button to the new button you select.
Page 286: Line Coverage Extension (#208)
Line Coverage Extension (#208) Description Owner, line This feature applies only if you have a voice messaging system. This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line.
Page 287 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Line Coverage setting for an extension: f 0 0 s s # 2 0 8 1. Press at extension 10 or 11. 2.
Page 288: Line Ringing
Line Ringing Description This Telephone Programming procedure determines how each outside line or pool assigned to an extension rings. A line or pool can ring immediately, ring with a 20-second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines.
Page 289 Examples Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. Receptionist Backup. If you want all calls on a line or in a pool to ring directly at users’...
Page 290: Loudspeaker Paging (I70)
Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the processor module. Related Features Users can make Simultaneous Paging announcements over the loudspeaker paging system and the idle system phones assigned to Calling Group 1.
Page 291 2. Speak into the handset. (To avoid feedback, do not use the speakerphone.) Your voice is heard through the loudspeaker paging system. If your paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements. Standard Phone To make an announcement over the loudspeaker paging system: 1.
Page 292: Making Calls
Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see “Related Features” below. Hybrid Mode Only Making calls in Hybrid mode is the same as in Key mode except users can select a pool button rather than a line button to access an outside line.
Page 293 Users can ring any of the seven Hunt Groups or voice signal Hunt Groups 1–6. For more information, see Group Hunting—Ring/Voice Signal. If Station Lock is used at an extension, users cannot dial outside numbers except Marked System Speed Dial Numbers and numbers on the Emergency Phone Number List (#406).
Page 294 To make an outside call on a specific line: 1. Press the idle line button (red and green lights are both off) or dial plus the two-digit line number. 2. If desired, lift the handset. 3. Dial the phone number. To make an outside call using a specific pool: 1.
Page 295 3. Dial the phone number. How to Make an Intercom Call An intercom call, or inside call, is a call between two extensions without using an outside line. There are two ways you can signal the extension you are calling: by ringing or by voice.
Page 296 If you hear two beeps, you have reached a busy system phone with Voice Interrupt On Busy Assigned. You can speak after the beeps. Be aware that the third party to whom the recipient is speaking probably also will hear the two beeps and the faint sound of your voice.Be brief and discreet in your interruption.
Page 297: Manual Signaling (F13Xx Or F13*Xx)
Manual Signaling (F13XX or F13*XX) Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call.
Page 298 To respond to a signal, the target extension must place an intercom call to the person signaling. Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program a Manual Signaling button: f 0 0 s s c 1.
Page 299: Message Light Off (F10Xx)
Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is a system extension number). Related Features For instructions for turning on the message light, see ‘‘Message Light On (F09XX)’’. Considerations This feature turns off the message light on system phones and standard phones that have message lights.
Page 300 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn off the message light: f 1 0 1.
Page 301: Message Light On (F09Xx)
Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is a system extension number). Related Features For instructions on turning off the message light, see ‘‘Message Light Off (F10XX)’’. You may be able to use this feature to signal someone at a doorphone extension.
Page 302 f 0 9 4. Press 5. Optionally, dial the two-digit extension number of your most common destination, or skip to Step 6 if you want only the feature code on the button. 6. Program another button for this extension or exit programming mode. Using System Phone To turn on the message light:...
Page 303: Music On Hold (#602)
The Magic on Hold system, available from Lucent Technologies, includes the required license for the first year. This license must be renewed annually.
Page 304 Valid Entries 1 = Active 4 2 = Not Active Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the setting of the MUSIC ON HOLD jack: f 0 0 s s # 6 0 2 1.
Page 305: Music On Hold Volume (#614)
Music On Hold Volume (#614) Description This System Programming procedure allows you to select one of seven volume settings for the external music source provided through the MUSIC ON HOLD jack on the PARTNER ACS processor module. This setting is system-wide. Related Features Music On Hold (#602) activates or deactivates the MUSIC ON HOLD jack on the processor module.
Page 306: Night Service Button (#503)
Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines and pools assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings.
Page 307 Valid Entries 1 = Assigned to next available button at extension 10 2 = Not Assigned 4 3 = Select Button (then press a programmable button to assign Night Service to that button) Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.)
Page 308 2. Enter the password. The green light is on steady. Night Service is on. To turn Night Service off: 1. Press the Night Service button at extension 10. If a System Password is programmed, the green light next to the button flashes;...
Page 309: Night Service Group Extensions (#504)
Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Any extensions that would normally ring during the day, will also ring.
Page 310 3. To assign or unassign the extension, press until the appropriate value displays. 4. To assign or unassign another extension, press until the extension number shows on the display. Repeat Step 3. 5. Select another procedure or exit programming mode. 5-195 Feature Reference...
Page 311: Number Of Lines (#104)
Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines in Key mode the number of outside lines that are automatically assigned to all system extensions; in Hybrid mode, it determines the number of lines assigned to the main pool. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup.
Page 312 Valid Entries 3 lines for the PARTNER ACS processor module and 308EC module, plus 2 lines per 206 or 200 module, plus 4 lines per 400 module Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To assign lines to the system at initial system setup:...
Page 313: Outgoing Call Restriction (#401)
Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See ‘‘Dialing Restrictions and Permissions’’ on page 2-12 for a summary of calling restrictions. Related Features This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
Page 314 If you want to restrict the use of star code s, include them in the Disallowed Phone Number Lists. Valid Entries 1 = No Restriction (can make toll, local, and intercom calls) 4 2 = Inside (intercom) Only 3 = Local (intercom and local) Only Programming (See Figure 2-3 on page 2-23...
Page 315: Outgoing Call Restriction Button (#114)
Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction. For example, after a guest’s departure, a hotel manager can change the Outgoing Call Restriction setting of the room phone from No Restriction to Inside Only so outside calls cannot be made from the phone after the guest checks out.
Page 316 Valid Entries 1 = Assigned to next available button at extension 10 2 = Not Assigned 4 3 = Select button (then press a programmable button with lights to assign Outgoing Call Restriction to that button) Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.)
Page 317 Using To change an extension’s Outgoing Call Restriction setting: 1. Press the Outgoing Call Restriction button at extension 10. The green light next to the Outgoing Call Restriction button turns on and extension 10 appears busy to the system. 2. Press the Auto Dial button for the desired extension repeatedly until its lights show the correct setting as follows: No Restriction .
Page 318: Outside Conference Denial (#109)
Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features For instructions on making conference calls, see ‘‘Conference Calls’’ on page 5-81. Use Conference Drop to drop the last outside party added to the conference.
Page 319: Personal Speed Dial Numbers
Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently-dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing at intercom dial tone on a standard phone) and the two-digit code from 80 through 99.
Page 320 & (Recall), and (Touch-Tone Enable)—assigned to codes 80 through 99 No number assigned to any code Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program Personal Speed Dial numbers: f 0 0 s s c 1.
Page 321 Standard Phone You can dial Personal Speed Dial numbers on a standard phone, but the numbers must be programmed from extension 10 or 11. To dial a programmed Personal Speed Dial number: 1. Lift the handset. You hear intercom dial tone. 2.
Page 322: Pickup Group Extensions (#501)
Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code.
Page 323 5. At this point: To assign or unassign another extension, press until the extension number shows on the display. Then repeat Step 4. To program another group, press and enter a new group number. Then repeat Steps 3 and 4. 6.
Page 324: Pool Access Restriction (#315)- Release
Pool Access Restriction (#315)— Release 2.0 or Later Description This procedure applies only to pooled extensions in Hybrid mode. This System Programming procedure restricts a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. For example, you may want customer service representatives to make calls using the WATS lines that belong to auxiliary pool 881, but not receive incoming calls on the lines in that pool;...
Page 325 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To restrict an extension from making or receiving calls on all the lines in a specific pool: f 0 0 s s # 3 1 5 1.
Page 326: Pool Extension Assignment (#314) - Release 2.0 Or Later
Pool Extension Assignment (#314) — Release 2.0 or Later Description This feature applies only to pooled extensions in Hybrid mode. This System Programming procedure identifies the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883).
Page 327 If you select Not Assigned (Setting 2) for the main pool (880) during Pool Extension Assignment programming, the main pool is removed from the two leftmost buttons on the bottom row of the system phone at that extension. The buttons are then available for programming lines, auxiliary pools, or system features.
Page 328 2 Not Assigned For auxiliary pools only, if you want to assign the pool to a specific button, press 3. A display similar to the following appears: Pool Ext Assign 15 P881 3 Select a Button Then press a button with lights to assign the auxiliary pool to that button. If you use option 3 after an auxiliary pool has been assigned, the auxiliary pool moves from the old button to the new button you select.
Page 329: Pool Line Assignment (#207) -Release
Pool Line Assignment (#207) —Release 2.0 or Later Description This procedure applies only to systems configured for Hybrid mode. This System Programming procedure assigns lines to or removes lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883).
Page 330 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the assignment of lines to pools: f 0 0 s s # 2 0 7 1. Press 2. Enter the first line to be programmed. For example, to program line 8, press .A display similar to the following appears: Lines to Pools L08...
Page 331: Privacy (F07)
Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Procedures If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.
Page 332 f 0 7 4. Press 5. Program another button for this extension or exit programming mode. Using From a system phone, press the programmed button to turn Privacy on; press it again to turn it off. Use the button like a switch—when the light is on, Privacy is 5-217 Feature Reference...
Page 333: Recall (F03)
Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
Page 334 3. Press a programmable button. f 0 3 4. Press 5. Program another button for this extension or exit programming mode. Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone f 0 3 1.
Page 335: Recall Timer Duration (#107)
Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.
Page 336 4. If you are using Recall to access PBX or Centrex features, test the new Recall Timer setting: If a call is disconnected, shorten the time. If the Recall signal has no effect, lengthen the time. 5-221 Feature Reference...
Page 337: Restore Programming (#125)
Restore Programming (#125) Description This System Programming procedure enables you to reinstate your system and telephone programming (except the System Day, System Date, and System Time) to the settings saved on a PC Card at the last system backup (manual or automatic).
Page 338 Valid Entries 1 = MAN. mmddyy 4 (where mmddyy = the month, day, and year) 2 = AUTO. mmddyy $&man[v] Using (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To initiate a restore: 1.
Page 339 Insert Card Insert Valid Card Bad File Bad File - Try Again Incompat Version Incompatible Versions Empty File (See Chapter 6, ‘‘Troubleshooting’’, for more information about these messages.) If the system does not detect an error, the restore begins. When the restore has completed successfully, the bottom line of the display shows Restore Complete for two seconds.
Page 340: Ring On Transfer (#119)
Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music On Hold is activated and an audio source is connected to the system.
Page 341: Rotary Dialing Timeout (#108)
Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.
Page 342: Save Number Redial (F04)
Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or unanswered call.
Page 343 Using To save a number, from a system phone, press the programmed button or press f 0 4 after dialing the number, but before hanging up. f 0 4 To redial a stored number, press the programmed button again or press again.
Page 344: Send All Calls
Send All Calls Description You can use the Call Coverage or VMS Cover with D o Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features If Call Coverage is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to the covering extension.
Page 345 If VMS Cover is already turned on, press the Do Not Disturb button. All covered calls are sent immediately to the voice messaging system until you turn off Do Not Disturb. To send covered calls immediately to coverage when Call Coverage and VMS Cover are both on, press Do Not Disturb.
Page 346: Simultaneous Paging (I*70)
Simultaneous Paging (I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle systems phones with speakers assigned to Calling Group 1. Related Features You must use Calling Group Extensions (#502) to identify the extensions in Calling Group 1.
Page 347 Using System Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: i * 7 0 1. Press the programmed button or , then lift the handset. 2. Speak into the handset. (To avoid feedback, do not use the speakerphone.) Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1.
Page 348: Smdr Output Format (#610)
SMDR Output Format (#610) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report.
Page 349 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the maximum number of digits for dialed numbers that can print on call reports: f 0 0 s s # 6 1 0 1.
Page 350: Smdr Record Type (#608)
SMDR Record Type (#608) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports.
Page 351 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To identify the type of calls to include for call reporting: f 0 0 s s # 6 0 8 1. Press at extension 10 or 11.
Page 352: Smdr Talk Time (#611) -Release 2.0 Or Later
SMDR Talk Time (#611) —Release 2.0 or Later Description Call reporting (often referred to as M Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to indicate whether or not you want to include a Talk field on call reports.
Page 353 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To include the Talk field on call reports: f 0 0 s s # 6 1 1 1. Press 2. Press until the appropriate value displays.
Page 354: Smdr Top Of Page (#609)
SMDR Top of Page (#609) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure notifies the system that the printer has been aligned to the top of a new page.
Page 355: Special Dialing Functions
Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
Page 356 are already on a call. (You can store a Recall signal by pressing , but only if it is the first character stored.) It also includes a 1.5-second pause (which S h * you insert by pressing ) to allow time to get a new Centrex dial tone: Stop: Your local bank-by-phone service requires that you enter a password before the account number.
Page 357: Star Code Dial Delay (#410)
Star Code Dial Delay (#410) Description Central Offices of some phone companies support the use of star codes before the dialed phone number to obtain special services; for example, in some areas, you can dial *67 to prevent Caller ID information from being sent to the called party.
Page 358 second dial tone begins. You can program an automatic pause of 0 to 5 seconds after each star code that is autodialed, whether from a touch-tone or a rotary phone. Related Features You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists.
Page 359 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Star Code Dial Delay setting: f 0 0 s s # 4 1 0 1. Press at extension 10 or 11. The current setting is displayed.
Page 360: Station Lock (F21)
Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
Page 361 5. Program another button for this extension or exit programming mode. Using System Phone You can lock an extension when the phone is idle or while active on an intercom or outside call using the handset or speakerphone. f 2 1 1.
Page 362 If the code entered in Step 4 does not match the code entered in Step 3, you hear fast busy tone and the extension remains unlocked. Repeat the locking procedure above. To unlock a standard touch-tone phone: 1. Lift the handset. You hear intercom dial tone.
Page 363: Station Unlock (F22)
Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock and unlock from an extension.
Page 364: System Date (#101)
System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Related Features The System Date is used to date-stamp the backup files when you use Backup Programming—Automatic (#123) and Backup Programming—...
Page 365: System Day (#102)
System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Related Features Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup up the System Day. Restore Programming (#125) does not restore the System Day. Considerations Be sure that the System Day is set correctly before using backup or restore procedures.
Page 366: System Password (#403)
System Password (#403) Description This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialing restrictions (if the extension has access to an outside line). Related Features The password overrides all dialing restrictions except Line Access Restriction (#302) and Pool Access Restriction (#315).
Page 367: System Release Status (F59)
System Release Status (F59) Description When calling for customer support, you need to know the release level of your system. This feature enables you to determine that information at any system display phone. A display similar to the following appears: P ACS R1.0 C01 This message indicates that this is Release 1.0 of the PARTNER Advanced Communications System.
Page 368: System Reset-Programming Saved (#728)
System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when advised to do so by technical support personnel. Related Features After a power failure or system reset: Automatic System Answer Button (#111), Direct Extension Dial Button (#113), Night Service Button (#503) and Station Lock return to the status (on or off) that they were in immediately prior to the power failure or system...
Page 369 All of the system and telephone programming settings that were in effect before the power failure or down period are retained (except those mentioned in the “Related Features” section above); they do not revert to the default settings. Using (See Figure 2-3 on page 2-23 for the location of special programming buttons such as...
Page 370: System Speed Dial Numbers
System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing at intercom dial tone on a standard phone) and the three-digit code from 600 through 699.
Page 371 If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, include the dial-out code and one or more pauses (if available) in Speed Dial numbers that must dial out of the PBX or Centrex system.
Page 372 To program another System Speed Dial number, start from Step 2. To program over an existing number, enter the new number after selecting the three-digit code. To remove a System Speed Dial number, enter the number’s three-digit code and press once.
Page 373: System Time (#103)
System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Related Features Backup Programming—Automatic (#123) uses the System Time to schedule the automatic backups. Backup Programming—Automatic (#123) and Backup Programming— Manual (#124) do not backup the System Time. Restore Programming (#125) does not restore the System Time.
Page 374: Toll Call Prefix (#402)
Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company.
Page 375: Touch-Tone Enable (F08)
Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service.
Page 376: Transfer Return Extension (#306)
Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
Page 377 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the Transfer Return Extension for a specific extension: f 0 0 s s # 3 0 6 1. Press at extension 10 or 11.
Page 378: Transfer Return Rings (#105)
Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features By default, transferred calls return to the originating extension if they are not answered.
Page 379 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To change the number of times a transferred call rings before returning to the transfer return extension: f 0 0 s s # 1 0 5 1.
Page 380: Transferring Calls
Transferring Calls Description & This section explains how to transfer calls using the button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions.
Page 381 When a call you transferred is answered, if you began the call on an individual line, the red light goes on next to the line button goes on; if you began the call on a line in a pool, the call no longer appears on your phone. If you transfer a call to an extension for which you have an Auto Dial button and the call is unanswered, the green light next to the Auto Dial button flutters when the call returns to your extension.
Page 382 If you do not wish to announce the call, hang up as soon as you hear ringing (after Step 2 above). If no one answers, the call rings back at your extension (unless a different transfer return extension is programmed for your extension)—lift the handset and you are reconnected to the caller.
Page 383 3. When someone answers, announce the call, then hang up. If no one answers or the call is refused, press the switchhook again to reconnect to the caller. If you do not wish to announce the call, hang up as soon as you hear ringing (after Step 2 above).
Page 384: Vms Cover (F15)
VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Page 385 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program a VMS Cover button: f 0 0 s s c 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with this feature. 3.
Page 386: Vms Cover Rings (#117)
VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox.
Page 387: Vms Hunt Delay (#506)
VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring).
Page 388: Vms Hunt Schedule (#507)
VMS Hunt Schedule (#507) Description Voice mail This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).
Page 389: Voice Interrupt On Busy (#312)
Voice Interrupt On Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.When voice interrupt on busy is initiated, the recipient hears two beeps before hearing the originator’s...
Page 390 Any party involved in a voice interrupt on busy call cannot be involved in a second voice interrupt on busy call until the first is finished. Valid Entries 1 = Assigned 2 = Not Assigned 4 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.)
Page 391: Voice Interrupt On Busy Talk-Back (F18)
Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call.
Page 392 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party. The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Voice Interrupt On Busy Talk-Back is deactivated. The originator hears two beeps if he or she did not hang up previously.
Page 393: Voice Mailbox Transfer (F14)
Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mailbox, in order for the caller to leave a message without first ringing the extension.
Page 394 Using To transfer a caller to a specific subscriber’s mailbox: f 1 4 1. From a system phone, press the programmed button or press 2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox subscriber for whom the caller wants to leave a message. The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
Page 395: Wake Up Service Button (#115)
Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
Page 396 Programming (See Figure 2-3 on page 2-23 for the location of special programming buttons such as on system phones.) To program a Wake Up Service button at extension 10: f 0 0 s s # 1 1 5 1. Press at extension 10 or 11.
Page 397 The wake up call is scheduled, and the green light next to the Wake Up Service button turns off. To review a scheduled wake up time for a specific extension: 1. Press the Wake Up Service button at extension 10. 2.
Page 398 5-283 Feature Reference...
Page 399 5-284 Feature Reference...
Page 400: Troubleshooting
Troubleshooting The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information about a specific procedure, refer to the procedure name in Chapter Customer Self Service Center on the Internet...
Page 401: When You Need Help
If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help. In the continental U.S. Lucent Technologies provides a toll-free customer hotline 24 hours a day. Inside the continental U.S., call the hotline at 1 800 628-2888 or your Lucent Technologies Authorized Dealer if you need assistance when installing, programming, or using your system.
Page 402: Battery Replacement
Battery Replacement NOTE: Do not turn off the power or remove the processor module before replacing the batteries! If you do, all settings for system and telephone programming will revert to the default settings. If you have a Backup/Restore PC Card, it is highly recommended that you do a backup before changing the batteries.
Page 403 Battery Compartment Locking Latch Locked Position Unlocked Position Figure 6-1. Battery Compartment, PARTNER Advanced Communications System Processor Module 2. Remove the battery assembly by gently pulling the tab at the bottom of the battery compartment cover (see Figure 6-2). Figure 6-2. Removing the Battery Assembly 3.
Page 404 CAUTION: Do not dispose of batteries in fire. Do not recharge, disassemble, install backwards, or mix with used or other battery types—batteries may explode or leak and cause a burn injury. Pull to remove Push to insert Figure 6-3. Removing or Inserting Batteries in the Battery Assembly 4.
Page 405 If the message is still displayed, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. Troubleshooting...
Page 406: Clearing A Backup-Failure Alarm
Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11. After correcting the problem that caused the failure, you can clear the Backup-Failure Alarm using the following procedure.
Page 407: Problems With System Phones
Call the hotline* to arrange for a replacement. If the replacement phone does not ring properly, call the hotline*. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. Troubleshooting...
Page 408 If the phone does not work and it is not part of a combination extension, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. Troubleshooting...
Page 409 Display Shows Only 16 Characters Per Line Possible Cause: A power outage occurred. What to do: Unplug the modular telephone cord from the phone then plug it in again. If the display is still incorrect, see ‘‘System Phone Does Not Work’’ on page 6-9.
Page 410 If “Coverage Call for XX” (where XX is the extension that activated the Call Coverage) displays, the call is a coverage call. Call Coverage displays the extension number of the person who activated the feature rather than Caller ID information. If “Coverage Call for XX”...
Page 411 If the Intercom Autodialer does not work, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-12 Troubleshooting...
Page 412: Problems With Standard Phones
If the replacement phone rings properly, the problem phone is defective. Replace it. If the replacement phone does not ring properly, call the hotline*. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-13 Troubleshooting...
Page 413 Automatic Line Selection to intercom first. If the problem is not solved, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-14 Troubleshooting...
Page 414 PARTNER ASC processor module. If the problem is not solved, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-15 Troubleshooting...
Page 415: Other Problems With Phones
Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, which cuts off when you dial, but the line does not ring.
Page 416 If the trouble does not occur on the standard phone, the trouble is with your control unit. Call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-17 Troubleshooting...
Page 417 Trouble Making Outside Calls from Pool Buttons on Pooled Extensions Trouble making outside calls from a pool button could be one of the following: You hear nothing at all. You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, and the dial tone cuts off when you try to dial.
Page 418 Possible Cause 7 in “Other Problems with Phones: Trouble Making Outside Calls.” If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-19 Troubleshooting...
Page 419 If the auxiliary device no longer answers calls automatically, the problem is solved. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-20 Troubleshooting...
Page 420 If you can hear the called party answer, the problem is solved. If the problem is not solved, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-21 Troubleshooting...
Page 421 Automatically Dialed Calls Beginning with Star Codes Are Misrouted Possible Cause: The Star Code Dial Delay setting is not inserting a long enough pause, allowing a portion of the phone number to be dialed before the second dial tone from the Central Office is established. What to do: Use Star Code Dial Delay (#410) to increase the Star Code Dial Delay setting.
Page 422: Problems With Combination Extensions
If the phone works, there is a problem with the bridging adapter. Replace the bridging adapter (use only a Lucent Technologies 267F2 bridging adapter). If the problem persists, call the hotline.
Page 423: Problems With Standard Devices
If the call records print without wrapping to the next line, the problem is solved. If the problem remains, change the output format back to 15 digits. In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-24 Troubleshooting...
Page 424: Problems With Automatic Backup
Problems with Automatic Backup Display Shows “Backup Failed:Insert Card” at Idle Extensions 10 and 11 Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an automatic backup. What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.
Page 425 Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see ‘‘Clearing a Backup-Failure Alarm’’ on page 6-7). In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-26 Troubleshooting...
Page 426: Problems With Manual Backup
Problems with Manual Backup Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a manual backup using Backup Programming—Manual (#124). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.
Page 427 Display Shows “Backup Failed:Check Card” in System Programming Mode Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2.
Page 428: Problems With System Restore
Problems with System Restore Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system.
Page 429 Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2. If it was, power down the system, reinsert the Backup/Restore PC Card, reapply power to the system, and restart the Restore Programming (#125) procedure.
Page 430: System Problems
System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far end disconnect. What to do: Call your local phone company and find out whether they support far end disconnect.
Page 431 In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-32 Troubleshooting...
Page 432 Phones Dead: No Dial Tone or Lights.” If any green LEDs on the modules are flashing, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-33 Troubleshooting...
Page 433 If the LEDs light, the problem is corrected. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-34 Troubleshooting...
Page 434: Other Problems With System
What to do: Unplug the control unit’s power cord from the wall. Wait 10 seconds, then plug it back in. If the problem remains, call the hotline.* In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your Lucent Technologies Representative or local authorized Dealer. 6-35 Troubleshooting...
Page 435: Specifications
Specifications Capacities System Module Extension Jack 19 outside lines via line jacks on one ACS Processor Module Maximum two devices per ACS processor module plus two 206 extension jack, total REN 3 outside lines modules plus four 400 modules on jack not to exceed 2.0 8 extensions [System phone REN is 40 extensions via extension jacks on...
Page 436 Dimensions and Weights (approx.) 11"(D) x 17" (H) x 1.5" (W) or 27.9 x 43.2 x 3.8 cm 4.5 lbs or 2 kgs Processor Module 206 module 11"(D) x 17" (H) x 1.5" (W) or 27.9 x 43.2 x 3.8 cm 4.5 lbs or 2 kgs 308EC module 11"(D) x 17"...
Page 437 68306 16 Mhz processor Processor Module 256Kbyte RAM Specifications 512Kbyte FLASH ROM Custom VLSI DSP ASIC—16bit, 52 Mhz —VLSI = Very Large Scale Integration —DSP = Digital Signal Processor —ASIC = Application Specific Integrated Circuit Extension Ringing voltage: +5VDC, -140 VDC peak to peak; trapezoidal wave shaping Jack 35- to 38-Volt talk battery Specifications...
Page 438 Building Installations —System phone: two Lucent Technologies IROB protectors —Standard phone: one Lucent Technologies IROB protector plus one carbon block protector Installation of a Contact Closure Adjunct controlled device outside the building requires a Lucent Technologies 146G Surge Protector-SCL/8 to protect the control unit from...
Page 439 System phones: Lucent Technologies SYSTIMAX® Bulk Nonplenum (DIW) cable, Lucent Wiring Technologies SYSTIMAX Bulk Plenum (HALAR/HALAR) cable, or at least 2-pair (4-wire) star ("home run" not "loop") Other standard telecommunications equipment (single-line phones, fax machines, answering machines, etc.): 1-pair (2-wire) mounting cords (Lucent Technologies D2R...
Page 440 Specifications...
Page 441: Maintenance, Repair, And Ordering Information
Authorized Dealer for warranty and repair information applicable to your system. In-Warranty Repairs If you purchased or leased your system directly from Lucent Technologies, Lucent Technologies will repair it free of charge during the one-year warranty period. Simply call the hotline and ask for service.
Page 442: Lucent Technologies Limited Warranty And Limitation Of Liability
Lucent Technologies Limited Warranty and Limitation of Liability Lucent Technologies warrants to you, the customer, that your system will be in good working order on the date Lucent Technologies or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”). If you notify...
Page 443 OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Limitation of Liability Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
Page 444: Product Ordering Information
For personal injury caused by Lucent Technologies’ negligence, Lucent Technologies’ liability shall be limited to proven damages to person. No action or proceeding against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty-four (24) months after the cause of action accrues.
Page 445 Lucent Technologies Catalog Sales. This source is Lucent Technologies’ national phone/mail sales center in Cincinnati. A Catalog Associate will place your order, including Lucent Technologies installation if you need it. You can charge your order on a VISA, Mastercard, or American Express card.
Page 446 Lucent Technologies Sales Offices. Sales offices to serve the small business customer are located throughout the country. To contact the office closest to you, call 1 800 247-7000. A representative will place your order, including Lucent Technologies installation if you need it.
Page 449: C Speed Dial Form
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter We suggest that you fill in a photocopy of the form, leaving the blank original in the...
Page 450: System Speed Dial Numbers
® PARTNER Advanced Communications System To Dial • On a system phone, press + Code • On a standard phone, press + Code while receiving intercom dial tone. System Speed Dial Numbers Code Name/Company Telephone Number Code Name/Company Telephone Number Code Name/Company Telephone Number...
Page 451 PARTNER ® Advanced Communications System To Dial • On a system phone, press + Code • On a standard phone, press + Code while receiving intercom dial tone. Extension __________ Personal Speed Dial Numbers Code Name/Company Telephone Number Code Name/Company Telephone Number To program Personal Speed Dial Numbers, see the Quick Reference .
Page 452 Speed Dial Form...
Page 453: Programming Mixed Telephone Types
Programming Mixed Telephone Types Overview This appendix provides information about programming from a PARTNER-34D phone to MLS-model phones and from an MLS-34D phone to PARTNER-model phones. In these situations, you should be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the phone to which the programming applies (the target phone).
Page 454 PARTNER-6 Phone Intercom Intercom Ext. Message MLS-34D Overlay PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-34D Phone Ext. Message Intercom Intercom Figure D-1. Programming from a PARTNER-34D Phone Programming Mixed Telephone Types...
Page 455 MLS-6 Phone Intercom Intercom Ext. Volume Spkr MLS-18D/12D/12 Phone PARTNER-34D Overlay Message Intercom Intercom Ext. Volume Speakerphone Spkr HFAI MLS-34D Phone Ext. Intercom Intercom Figure D-2. Programming from an MLS-34D Phone Programming Mixed Telephone Types...
Page 456 Programming Mixed Telephone Types...
Page 457: Auto Dial Button
See also Automatic System Answer/Direct Extension Dial PC Card. Automatic System Answer/Direct Extension Dial PC Card—Release 2.0 or later A Lucent Technologies proprietary PC Card (purchased separately) that is used like a floppy disk to store Automatic System Answer/Direct Extension Dial messages. See Automatic System Answer and Direct Extension Dial.
Page 458: Call Record
Manual (#124). Backup/Restore PC Card A Lucent Technologies proprietary PC Card that is used like a floppy disk to back up system and telephone programming settings and to restore these settings if they become corrupted. This card must be inserted in the PARTNER ACS processor module before you use the system’s backup or restore features [Backup Programming—...
Page 459: Centralized Telephone Programming
Glossary A feature that displays an incoming caller’s number (or name) on a system display phone. To get Caller ID, you must subscribe to the service (if it is available) from your local phone company and connect Caller ID lines to the appropriate system modules. Caller ID Inspect A feature that allows you to view incoming Caller ID or Call Coverage information on other lines while active on a call, without placing the call on hold or hanging up.
Page 460: Extension Number
System Answer/Direct Extension Dial PC Card. Doorphone A Lucent Technologies proprietary phone that can be wall mounted outside your office or in a lobby to allow visitors to alert any number of system extensions by pressing a button. The doorphone includes a speaker and microphone, to allow two-way conversation between the doorphone and the phone that answers.
Page 461 If the forced account code entered by the user is on the list (valid), the user gets access to an outside line; if not, the user is denied access. 400 module The Lucent Technologies equipment component that has line jacks for connecting up to four out- side lines. Group Call Distribution A system setting that automatically directs incoming calls on specific lines to a Hunt Group.
Page 462: Intercom Call
Glossary Industry-standard device A telephone or other telecommunications device that can be connected directly to the public tele- phone network. See also Proprietary device and Standard phone. Inside call See Intercom call. Intercom Autodialer An auxiliary device that can be connected to the system phones at extensions 10 and 11. The device has an Auto Dial button for each extension in the system, which can be used to dial or transfer calls to the extension with one touch.
Page 463 Loudspeaker paging system Equipment that lets you make announcements over the loudspeaker from a system extension. Any Lucent Technologies paging system can be connected to the PAGE jack on the processor module in the control unit. See also Simultaneous Paging.
Page 464: Outside Line
See Call Park. PARTNER ACS processor module The Lucent Technologies equipment component that provides the software intelligence that con- trols the system’s features. This module may be a standalone unit, or it may be installed in the cen- ter slot of the 5-Slot carrier or the leftmost slot of the 2-Slot carrier.
Page 465 Glossary A group of outside lines used for making and receiving calls on pooled extensions. A pool typically contains lines of a similar type or purpose (WATS, FX, etc.) and is identified by a pool access code. The system supports four pools: a main pool and three auxiliary pools. See also Hybrid mode, Pool access code, and Pooled extension.
Page 466: Station Lock
(1) On a voice messaging system, a user who has a mailbox in the system. (2) A user who has access to an outside line with special features, such as Caller ID. System The Lucent Technologies control unit and system phones that you purchased, plus all other tele- communications devices that are connected to your control unit. System Manager The person in your business who is responsible for managing your system, including system pro- gramming.
Page 467 The Lucent technologies equipment component that has line jacks for connecting three outside lines and up to eight extensions to the control unit. 200 module The Lucent Technologies equipment component that has line jacks for connecting up to two out- side lines. 206 module The Lucent Technologies equipment component that contains jacks for connecting up to two out- side lines and up to six extensions.
Page 468: Voice Mail Service
Glossary A special intercom call that lets a user interrupt and speak to another user who is busy on a call. See also Voice Interrupt On Busy Talk-Back. Voice Interrupt On Busy Talk-Back A feature that lets the recipient of a voice interrupt on busy intercom call respond to the originator of that call.
Page 469 Index with Night Service 4-25 Background Music description 5-41 Backlit display (MLS-18D only) 5-113 AA (Automated Attendant) Extensions (#607) Backplane Abbreviated Ringing (#305) Backup problems Accessories automatic 6-25 6-26 Account Code Entry manual 6-27 6-28 description 5-133 5-135 Backup Programming Adding lines and extensions Automatic (#123) 2-20...
Page 470 Index Call report 4-10 5-235 5-239 2-Slot Call reporting devices 4-10 5-Slot Call Restriction, Outgoing (#401) 5-198 extensions, maximum Call Waiting (#316) 5-60 lines, maximum Caller ID overview Call Waiting, with 5-64 standalone description 5-62 Contact Closure device setting up 4-14 information, viewing 5-62...
Page 471 Index programming 2-12 customizing an star codes, with 2-12 groups 2-17 types of outgoing calls 5-198 jacks Direct Department Calling ( see Hunt Groups) mamimum Direct Extension Dial number, shared 3-15 Button 5-93 numbering Button (#113) 5-93 programming 2-10 5-90 Delay 5-96 programming from...
Page 472 Index Group Call Distribution (#206) 5-138 Inside call, making an 5-180 Group Calling 5-79 5-140 Intercom Group Hunting 5-144 5-156 5-272 Auto Dial buttons 5-19 Group Paging 5-140 Intercom Auto Dial Button Group Pickup 5-148 Intercom Autodialer 1-14 2-32 5-19 Groups Intercom call, making an 5-180...
Page 473 Index Line ownership 5-171 Line pickup 5-103 Line Ringing Caller ID information, effect on display of 5-173 description 5-173 Name Display 5-74 5-126 Line Selection, Automatic 5-24 Night Service lines auxiliary equipment with 4-25 Lines, Number of (#104) 5-196 dialing restrictions with 2-15 Lists programming...
Page 474 Index PARTNER phones ( see System phones) extensions 2-34 2-35 PARTNER Voice Messaging PC Card 2-20 groups 2-17 4-27 5-19 initial setup PARTNER Voice Messaging Systems ( see Voice messag- lines ing systems) methods 2-24 2-33 PARTNER-34D telephone mode 2-24 buttons and indicators overlays 2-21...
Page 475 Index Restriction SMDR Record Type (#608) 5-233 5-235 Line Access (#302) 5-165 SMDR Talk Time (#611) 5-237 Outgoing Call (#401) 5-198 SMDR Top of Page (#609) 5-239 Restrictions Speaker disallowed phone number 2-16 on standard phone 3-14 Restrictions, dialing on system phone 3-10 disallowed phone numbers 5-107...
Page 476 Index Station programming ( see Extension programming) options 2-10 2-29 Station Unlock 5-248 overview 2-29 Support, customer receptionist extension 2-30 Swapping extensions 2-10 speed dialing 2-29 Switchhook flash 3-12 5-218 5-220 Telephone usage reports 5-233 5-235 5-237 5-239 System Answer 5-32 Telephones System clock...
Page 477 Index description 5-276 Voice Interrupt on Busy Talk-Back light patterns Voice mail ( see Voice messaging systems) Voice Mailbox Transfer 5-278 Voice messaging system reference materials Voice messaging systems overview 4-27 sending calls 5-229 summary of procedures 2-19 Voice-signaling 5-140 5-144 Volume controls Wake Up Service Button (#115)
Page 478 Index IN-10...

Lucent Technologies PARTNER Advanced Communications System Programming And Use Instructions

About this Guide

Overview

Programming

Learning about Telephones

Using Auxiliary Equipment

Feature Reference

Troubleshooting

Specifications

Maintenance, Repair, and Ordering Information

C Speed Dial Form

Programming Mixed Telephone Types

Quick Links

Related Manuals for Lucent Technologies PARTNER Advanced Communications System

Summary of Contents for Lucent Technologies PARTNER Advanced Communications System