System Configuration For Support Of Cti Applications - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
1 Before You Begin
Requirements for Supporting CTI Applications
4. Statement of Work (SOW)
5. Implementation Considerations for OEM Outsource Partners
Incoming/Outgoing
Figure 1-1.
For Phonetastic:
— Fax the completed survey to the Phonetastic™ Outsource
Partner Desk (1-801-984-1120, Attention Phonetastic
Outsource Coordinator).
The OEM will assign an Outsource Partner.
The OEM will establish an implementation date with the customer.
The OEM Outsource Partner will complete the Statement of Work
for the customer.
Defines all duties performed by the OEM Outsource Partner.
Defines customer expectations.
Defines customer responsibilities.
Once the customer and the Outsource Partner have signed the
SOW, it will be sent back to the AE to be included in the customer
contract package.
Application installation requires a six-week interval. Early
coordination will be required to enable a smooth implementation.
Calls
MERLIN LEGEND
Release 5.0 or later
Public
Network

System Configuration for Support of CTI Applications

LAN
LAN
Telephony Server
Telephony Server
CTI Link CTI Link
Issue 1
April 1999
1-7
Client Desktop
Client Desktop