Service Observing - Lucent Technologies MERLIN LEGEND Release 7.0 System Planning Manual

MERLIN LEGEND Communications System Release 7.0
System Planning 555-670-112
4 Features
Telephone and Extension Features
3. Under the Secondary Cover Ring Delay heading, do one of the following:
4. After assigning senders to Group Coverage on form 7c, locate the
appropriate form for each sender telephone (Form 4b, 4d, 4f, 4h, 4j, 5a, or
5b).
5. Under the Group Coverage Ring Delay heading, do one of the following:

Service Observing

This section contains instructions for setting up Service Observing so that a
designated observer can monitor a call at any extension that is a member of the
Service Observer's group. Service Observing is available only in Release 6.1 and
later systems.
NOTE:
Service Observing may be subject to federal, state, or local laws, rules, or
regulations or require the consent of one or both of the call parties. You
must check in your jurisdiction and comply with all applicable laws, rules,
and regulations before using this feature. Failure to comply may result in
severe penalties.
You can establish up to 16 Service Observing groups on a system. Each group
consists of one Service Observer and a list of the stations (up to the system
maximum of 400) that the observer is allowed to monitor. A warning tone is
programmed on a per group basis to provide an audible indication that an
extension is being observed.
NOTES:
To keep the factory-set delay, check the 2 rings box.
To change the factory-set delay, check the second box and write the
number of rings (1–6) in the space provided.
To keep the factory-set delay, check the 3 Rings box.
To change the factory-set delay, check the second box and write the
number of rings (1–9) in the space provided.
Any MLX extension (except QCC or CTI link) may be a Service
Observing extension.
A Service Observing button must be assigned to the observer's MLX
telephone and is programmed only via Centralized Telephone
Programming.
Any extension (except QCC or CTI link) may be a group member.
If an extension becomes a QCC or CTI link, it is removed from all
Service Observing groups.
4
Issue 1
April 1999
4-14