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information about the update and the procedure for installing the update, including any special
procedure for updating from an early firmware or device-driver version to the latest version.
Important: Some cluster solutions require specific code levels or coordinated code updates. If the
device is part of a cluster solution, verify that the latest level of code is supported for the cluster
solution before you update the code.
a.
Install UpdateXpress system updates. You can install code updates that are packaged as an
UpdateXpress System Pack or UpdateXpress CD image. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and device-driver updates for your
server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable
media that is suitable for applying firmware updates and running preboot diagnostics. For
more information about UpdateXpress System Packs, see
portal/docdisplay?lndocid=SERV-XPRESS
information about the Bootable Media Creator, see
docdisplay?lndocid=TOOL-BOMC
Be sure to separately install any listed critical updates that have release dates that are later
than the release date of the UpdateXpress System Pack or UpdateXpress image (see step
on page
2).
b.
Install manual system updates.
1. Determine the existing code levels. In DSA, click Firmware/VPD to view system
firmware levels, or click Software to view operating-system levels.
2. Download and install updates of code that is not at the latest level. To display a list of
available updates for the server, go to
When you click an update, an information page is displayed, including a list of the
problems that the update fixes. Review this list for your specific problem; however, even if
your problem is not listed, installing the update might solve the problem.
Step 5.
Check for and correct an incorrect configuration. If the server is incorrectly configured, a
system function can fail to work when you enable it; if you make an incorrect change to the server
configuration, a system function that has been enabled can stop working.
a.
Make sure that all installed hardware and software are supported. See
www.ibm.com/systems/info/x86servers/serverproven/compat/us/
supports the installed operating system, optional devices, and software levels. If any hardware
or software component is not supported, uninstall it to determine whether it is causing the
problem. You must remove nonsupported hardware before you contact IBM or an approved
warranty service provider for support.
b.
Make sure that the server, operating system, and software are installed and configured
correctly. Many configuration problems are caused by loose power or signal cables or
incorrectly seated adapters. You might be able to solve the problem by turning off the server,
reconnecting cables, reseating adapters, and turning the server back on. For information about
performing the checkout procedure, see
information about configuring the server, see
instructions" on page
Step 6.
See controller and management software documentation. If the problem is associated with a
specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the
documentation for the associated controller and management or controlling software to verify that
the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
System x3550 M3Problem Determination and Service Guide
2
and
"Updating the firmware" on page
.
http://www.ibm.com/support/fixcentral/
"About the checkout procedure" on page
Chapter 6 "Configuration information and
513.
http://www.ibm.com/support/entry/
http://www.ibm.com/support/entry/portal/
to verify that the server
513. For more
b. ""
.
http://
359. For
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