Callpilot Services - Avaya CallPilot 201i Maintenance And Diagnostics

Using Avaya CallPilot® system utilities

CallPilot services

The Service Name pane shows the status of services from a CallPilot perspective. The status
shown in the operating system Services control panel may state that a service is running, but it
may not actually be fully running or in service from a CallPilot perspective. Refer to the System
Monitor tool Channel Monitor tab for the true status.
The services listed under Service Name should be either running or in full service when
CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of
this. Call Avaya technical support for assistance.
Note:
While any stopped services should be investigated, some services are not critical. CallPilot
may continue to handle call processing even with some services stopped.
The critical services that are needed for basic CallPilot call answering are listed in the following
table. For your reference, the equivalent names as they appear in the Windows Control Panel
are also listed.
CallPilot SystemMonitor
CTMS Service
Telephony (TAPI)
86 Avaya CallPilot® 201i Server Maintenance and Diagnostics
Windows Control Panelequivalent
CTMS Server
Telephony Service
December 2010