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o For one-X Portal the sound logo will be played only once within 24 hours
after a user successful logins. Any subsequent logins to the one-X Portal
within 24 hrs will not replay the sound logo. Exception: Sound logo will be
re-played within 24 hrs if one-X Portal server was re-started in that period.
o Played only once within 24 hours at the start of the IPO Manager. Any
subsequent restarts of the IPO Manager within the 24 hrs will not replay
the sound.
6.7
Improved event delivery mechanism for Desktop Integrations
IP Office R8.0 introduced desktop integrations such as plugins for Microsoft Outlook
and Salesforce.com. Due to the mechanism used (URL call-back) to deliver events
from the one-X Portal server to the desktop plugins, these desktop integrations
required opening firewall ports on the desktop side as well as giving administrative
privileges to the plugins. This created supportability issues and troubleshooting
problems.
In IP Office R8.1, the mechanism to deliver events from the one-X Portal server to
the desktop integrations has been changed to use a WebSocket.
Avaya Flare Communicator/Avaya Call Assistant/Avaya IP Office Plug-In for
Microsoft Outlook/Avaya IP Office Plug-In for Salesforce.com uses this WebSocket
mechanism for communicating with one-X portal server over a TCP connection. This
channel allows the clients to receive contact information, call logs, and presence
information from the one-X Portal. The user must open port 8069 on the one-X Portal
server for use by the WebSocket.
6.8
SIP Trunk Enhancements
The IP Office architecture brings the benefits of Session Initiated Protocol (SIP) to
the enterprise customer through SIP Service Providers. To help enable the SIP
Service Provider, Avaya offers a SIP Compliance Testing Program (GSSCP) that will
validate the operation of the IP Office solution with the Service Provider's SIP trunk
offering.
New SIP Trunk Capabilities
SIP From in Clear when privacy is requested
Many SIP Service Providers require that the 'From' field contain account information
for outbound calls. IP Office will now send the Caller ID in the clear in the SIP 'From'
header for outbound anonymous calls. The default of Send 'From' in Clear is
disabled. This new capability is configurable on a per line basis.
SIP User-Agent and Server headers included to identify IPO in SIP trunk calls
An IP Office identifier will now be included in the SIP header. This addition will
enhance troubleshooting capabilities when additional identification is required. The
identifier will be configurable as the system administrator is permitted to enter
identifying (User-Agent or Server) information into the SIP messages. User-Agent
headers are generated for IP Office initiated messages such as INVITE, OPTIONS,
CANCEL, etc. This feature will also support enhanced SIP Server header information
in all 18x response messages such as Trying, Ringing, etc.
COMPAS ID 157236 Issue 2
IP Office Technical Bulletin number 145
Page 44 of 59
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