Nortel 2033 Installation And Operation Manual page 410

Page 410 of 600
Table 46
IP Phone 1150E keys and functions for Supervisor key configuration
Key
Display Agents
Interflow
Answer Emergency
Answer Agent
Call Agent
Observe Agent
553-3001-368 Standard 20.00
Nortel IP Phone 1150E
Supervisor key configuration
Table 46 shows IP Phone 1150E components and functions for Supervisor
key configuration. You can configure these keys for different functions
Function
Press the Dsply Agents key to obtain a summary of the current
status of all agent positions.
Press the Interflow key to forward calls to a predefined target queue
when the call backlog, or the waiting time in the queue exceeds a set
threshold.
Press the Ans Emerg key to join the agent in an emergency situation
call.
The Ans Agent key corresponds to the agent Supervisor key.
Press the Ans Agent key to open the direct line between the
Supervisor and the agent.
Press the Call Agent key to connect to an agent position.
Press the Obv Agent key to monitor activity on the agent phone.
December 2006