Page 1 Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Page 3: Revision History
Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library.
Page 4 Page 4 of 430 Revision history 553-3001-368 Standard 7.00 August 2005...
Page 5: Table Of Contents
Related information ........Nortel IP Phone 2001 ......
Page 6 Reinstalling an IP Phone 2001 ....... Replacing an IP Phone 2001 ....... .
Page 7 Removing an IP Phone 2004 from service ..... . Nortel IP Phone 2007 ......129 Contents ..
Page 8 Operating parameters ........Nortel IP Softphone 2050 ....185 Contents .
Page 9 Installation and configuration ....... . Nortel IP Audio Conference Phone 2033 ..309 Contents ..
Page 10 Page 10 of 430 Contents First time installation ........Startup sequence .
Page 11 Contents Page 11 of 430 Introduction ..........Description .
Page 12 Page 12 of 430 Contents 553-3001-368 Standard 7.00 August 2005...
Page 13: List Of Procedures
Changing the TN of an existing IP Phone 2001 ..56 Procedure 7 Replacing an IP Phone 2001 ..... . 57 Procedure 8 Removing an IP Phone 2001 from service .
Page 14 Page 14 of 430 List of procedures Procedure 10 Installing an IP Phone 2002 for the first time using manual configuration ......75 Procedure 11 Installing an IP Phone 2002 for the first time using DHCP .
Page 15 List of procedures Page 15 of 430 Procedure 21 Checking Ethernet Statistics ..... 124 Procedure 22 Changing the TN of an existing IP Phone 2004 ..125 Procedure 23 Replacing an IP Phone 2004 .
Page 16 Page 16 of 430 List of procedures Procedure 33 Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004 ....... . . 179 Procedure 34 Installing an IP Softphone 2050 .
Page 17 List of procedures Page 17 of 430 Procedure 45 Enable Auto-Create ......281 Procedure 46 Disabling Automatic Gain Control .
Page 18 Page 18 of 430 List of procedures Procedure 56 Disabling 802.1x supplicant ..... . 364 Procedure 57 Accessing the Network Diagnostic Tools menu in Local mode .
Page 19 List of procedures Page 19 of 430 Procedure 69 Entering an IP address ......377 Procedure 70 Changing the number of Hops .
Page 20 Page 20 of 430 List of procedures Procedure 82 Displaying Network Configuration information ..401 Procedure 83 Using Network Diagnostic Tools ....402 Procedure 84 Using Ethernet Statistics tool .
Page 21: About This Document
This document contains description, installation, and administration information for the following: • Nortel IP Audio Conference Phone 2033 • Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone 2007 • Nortel IP Phone Key Expansion Module (KEM) • Nortel IP Softphone 2050 •...
Page 22: Applicable Systems
Page 22 of 430 About this document Applicable systems This document applies to the following systems: • Communication Server 1000S (CS 1000S) • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Communication Server 1000M Half Group (CS 1000M HG) •...
Page 23: Intended Audience
About this document Page 23 of 430 Table 1 Meridian 1 systems to CS 1000M systems (Part 2 of 2) This Meridian 1 system... Maps to this CS 1000M system Meridian 1 PBX 51C CS 1000M Half Group Meridian 1 PBX 61C CS 1000M Single Group Meridian 1 PBX 81 CS 1000M Multi Group...
Page 24: Related Information
Related information This section lists information sources that relate to this document. NTPs The following NTPs and documents are referenced in this document: • IP Phone 2001 User Guide • IP Phone 2002 User Guide • IP Phone 2004 User Guide •...
Page 25 IP Line: Description, Installation, and Operation (553-3001-365) • Software Input/Output: Maintenance (553-3001-511) Online To access Nortel documentation online, click the Technical Documentation link under Support & Training on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.
Page 26 Page 26 of 430 About this document 553-3001-368 Standard 7.00 August 2005...
Page 27: Nortel Ip Phone 2001
Gratuitous Address Resolution Protocol Protection ....Replacing an IP Phone 2001 ....... . .
Page 28: Description
This section contains the following procedures: • Procedure 1, “Pre-installation checklist” on page • Procedure 2, “Installing an IP Phone 2001 for the first time using manual configuration” on page • Procedure 3, “Installing an IP Phone 2001 for the first time using DHCP”...
Page 29 Nortel IP Phone 2001 Page 29 of 430 Figure 1 IP Phone 2001 Table 2 IP Phone 2001 components and functions (Part 1 of 3) Component Function Speaker Press the Dial/Line key to activate the speaker for on-hook dialing and listening.
Page 30 Page 30 of 430 Nortel IP Phone 2001 Table 2 IP Phone 2001 components and functions (Part 2 of 3) Component Function Volume control bar Use the volume control bar to adjust the volume of the Handset, Ringer, and On-hook Dialing/Listen tones.
Page 31 Nortel IP Phone 2001 Page 31 of 430 Table 2 IP Phone 2001 components and functions (Part 3 of 3) Component Function Goodbye key Press the Goodbye key to terminate an active call. Services key Press the Services key to access the following items: •...
Page 32: Supported Features
• Personal Directory, Call Log and Redial List are not supported. However, if the primary DN on an IP Phone 2001 is an MADN of an IP Phone 2002, IP Phone 2004, or IP Softphone 2050, Preferred Name Match and Idle Set Display (new call indication) are supported.
Page 33: Display Characteristics
Context-sensitive soft keys • Handsfree operation • Headset support • External Applications Server Display characteristics An IP Phone 2001 has two display areas: • information line display • soft key label display Figure 2 on page 34 shows these two display areas.
Page 34: Cleaning The Ip Phone Display Screen
Do not use any liquids or powders on the IP Phone 2001. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Information Line display An IP Phone 2001 has a one-line information display area with the following information: • Caller Number •...
Page 35: Key Number Assignments
Key number assignments The IP Phone 2001 has four soft-labeled, predefined soft keys that are used to provide up to ten features. Because they are predefined, the user cannot change the key number assignment.
Page 36 2004. Table 3 describes the IP Phone assignment functions for each of the soft keys. Use LD 11 to program keys 16 to 26 on the IP Phone 2001. Note: If you attempt to configure anything other than the permitted response, the system generates an error code.
Page 37: Package Components
AC adapter is required, because Phase II IP Phones include integrated support for a number of power over LAN options, including support for IEEE 802.3af standard power. Table 4 lists the IP Phone 2001 package components and product codes. Table 4 IP Phone 2001 components list (Part 1 of 2) IP Phone 2001 package contents include: •...
Page 38: Before You Begin
IP Phone 2001 components list (Part 2 of 2) Handset, Ethergray A0788874 Handset, Charcoal A0758634 Handset cord, Ethergray; for IP Phone 2004 and IP Phone 2001 A088682 Handset cord, Charcoal; for IP Phone 2004 and IP Phone 2001 N0000764 IP Phone 2001/2002/2004 Power Adapters...
Page 39 Nortel IP Phone 2001 Page 39 of 430 Procedure 1 Pre-installation checklist Ensure there is one IP Phone 2001 boxed package for each IP Phone 2001 being installed. The package contains: • IP Phone 2001 • Handset • Handset cord •...
Page 40: First-Time Installation
Media Gateway. You must also enter the Connect Server parameters including: IP address, port number, action, and retry count. Go to Procedure 2, “Installing an IP Phone 2001 for the first time using manual configuration” on page Dynamic IP address assignment —...
Page 41 For more information about DHCP servers, see Converging the Data Network with VoIP (553-3001-160). Go to Procedure 3, “Installing an IP Phone 2001 for the first time using DHCP” on page Dynamic IP address assignment — Full DHCP...
Page 42 IP Phone (identified with a LAN icon, see Figure 3). The other end of the CAT5 Ethernet cable plugs into the IP network. Figure 3 IP Phone 2001 rear view 553-3001-368 Standard 7.00 August 2005...
Page 43 Nortel IP Phone 2001 Page 43 of 430 Power the IP Phone 2001 using either the Power over Ethernet or an AC power transformer (local power). If local power is used, plug the AC power transformer into the nearest power outlet. Make sure you use the correct AC power transformer is used.
Page 44 This is a fixed value: 4100 S1 action This is a fixed value: 1 S1 retry The number of times the IP Phone 2001 attempts to connect to the server. Enter 10. S2 IP Same as S1 in most cases (see note below)
Page 45 Note: The Voice VLAN ID is entered as an integer. The Voice VLAN ID is a 12-bit value between 1 and 4095. The IP Phone 2001 is configured with 802.1Q enabled, the VOICE VLAN ID is configured to the entered value, and the VOICE VLAN priority = 6.
Page 46 Page 46 of 430 Nortel IP Phone 2001 11 The IP Phone 2001 can support primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
Page 47 Configure a virtual loop on the system using LD 97. For more information, see Software Input/Output: Administration (553-3001-311). Configure the IP Phone 2001 on the system using LD 11. For more information, see Software Input/Output: Administration (553-3001-311). Connect the IP Phone 2001 components: Connect one end of the handset cord to the handset jack on the back of the IP Phone identified with a handset icon.
Page 48 Page 48 of 430 Nortel IP Phone 2001 Power the IP Phone 2001 using either the Power over Ethernet or an AC power transformer (local power). To use local power, plug the AC power transformer into the nearest power outlet. Ensure the correct AC power transformer is used. The voltage rating of the transformer must match the wall outlet voltage.
Page 49 Nortel IP Phone 2001 Page 49 of 430 — the default Media Gateway for the IP Phone 2001 on the LAN segment to which it is connected — the S1 node IP address of the IP line node — the S1 action —...
Page 50 The VOICE VLAN ID is a 12-bit value between 0 and 4095. The IP Phone 2001 is configured with 802.1Q enabled, VOICE VLAN priority = 6, and the VOICE VLAN ID set to the entered value.
Page 51 GARP Ignore? (0-No,1-Yes) Default 0 (for No) Note: The IP Phone 2001 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
Page 52: Start-Up Sequence
13 (Optional) Customize the feature keys as required. For more information, see IP Phone 2001 User Guide. End of Procedure Start-up sequence When an IP Phone 2001 is connected to the network, it must perform a startup sequence. The elements of the startup sequence include: • obtaining the IP parameters •...
Page 53: Full Duplex Mode
Full Duplex mode In the Configuration menu, Auto Negotiate mode is the default setting for initial startup. Typically, the IP Phone 2001 is connected to a network that supports Auto Negotiate, and it selects the best speed and duplex mode available.
Page 54 • 1 for 100 Mbps (default) Select OK to confirm the change. Restart the IP Phone 2001. The firmware reads the new setting, and the IP Phone operates in Full Duplex mode. End of Procedure When the IP Phone is restarted, the firmware reads the setting for Full Duplex mode and sets port 0, the network interface port, accordingly.
Page 55: Gratuitous Address Resolution Protocol Protection
You can reinstall an existing previously configured IP Phone 2001 on the same system. For example, the IP Phone 2001 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2001.
Page 56 Repower the IP Phone 2001. Note: During the reboot sequence of a previously configured Internet Telephone, the IP Phone 2001 displays the existing node number for approximately five seconds. If node password is enabled and NULL, choose one of the following: Disable password.
Page 57: Replacing An Ip Phone 2001
47 (dynamic IP assignment) to install and configure the IP Phone 2001. Enter the same TN and Node Number as the IP Phone 2001 you replaced. The system associates the new IP Phone 2001 with the existing End of Procedure...
Page 58 Page 58 of 430 Nortel IP Phone 2001 553-3001-368 Standard 7.00 August 2005...
Page 59: Nortel Ip Phone 2002
Page 59 of 430 Nortel IP Phone 2002 Contents This section contains information on the following topics: Introduction ..........
Page 60: Introduction
Page 60 of 430 Nortel IP Phone 2002 Introduction This section explains how to install and maintain the IP Phone 2002. For information on using the IP Phone 2002, see the IP Phone 2002 User Guide. This section contains the following procedures: •...
Page 61 Nortel IP Phone 2002 Page 61 of 430 Figure 4 IP Phone 2002 IP Phones Description, Installation, and Operation...
Page 62 Page 62 of 430 Nortel IP Phone 2002 Table 6 IP Phone 2002 components and functions (Part 1 of 4) Component Function Speaker Press the Handsfree key to activate the speaker. Programmable Line DN/ Four programmable line (DN)/feature keys feature keys...
Page 63 Nortel IP Phone 2002 Page 63 of 430 Table 6 IP Phone 2002 components and functions (Part 2 of 4) Component Function Services Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): —...
Page 64 Page 64 of 430 Nortel IP Phone 2002 Table 6 IP Phone 2002 components and functions (Part 3 of 4) Component Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 65: Supported Features
Nortel IP Phone 2002 Page 65 of 430 Table 6 IP Phone 2002 components and functions (Part 4 of 4) Component Function Handsfree key Press the Handsfree key to activate the Handsfree feature. The LED lights to indicate when handsfree is active.
Page 66: Features Not Currently Supported
Page 66 of 430 Nortel IP Phone 2002 • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual office • Branch Office • switch to support sharing LAN access with a PC or other data device •...
Page 67: Display Characteristics
Nortel IP Phone 2002 Page 67 of 430 Display characteristics An IP Phone 2002 has three major display areas: • programmable line (DN) feature key label • soft key label • information line Figure 5 on page 67 shows these three display areas.
Page 68 Page 68 of 430 Nortel IP Phone 2002 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 69: Key Number Assignments
Nortel IP Phone 2002 Page 69 of 430 Information line display An IP Phone 2002 has a one-line information display area with the following information: • Caller number • Caller name • Feature prompt strings • User-entered digits • Date and time information (if the IP Phone is in an idle state) The information in the display area changes, according to the call processing state and active features.
Page 70: Package Components
Page 70 of 430 Nortel IP Phone 2002 Note: If you attempt to configure anything other than the permitted response, the system generates an error code. Table 7 IP Phone 2002 soft keys Key Number Response Description Key 16 Message Waiting key...
Page 71 Nortel IP Phone 2002 Page 71 of 430 “IP Phone 200x”. The product code for previous versions of the IP Phone appears with an “i” in front of the model number (for example, “i200x”). The AC power adapter must be ordered separately if local power using the AC adapter is required, because Phase II IP Phones include integrated support for a number of power over LAN options, including support for IEEE 802.3af...
Page 72: Before You Begin
Nortel IP Phone 2002 Table 8 IP Phone 2002 components list (Part 2 of 2) IP Phone 2001/2002/2004 Power Adaptors Power transformer (117/120 VAC 50/60 Hz) (North America) A0619627 Power transformer 3 prong AC to AC, direct plug-in, 8W, 240...
Page 73: First-Time Installation
Nortel IP Phone 2002 Page 73 of 430 To install and configure an IP Phone 2002, the host system must be installed with the Voice Gateway Media Card. If an AC power adapter is required, ensure the correct AC power transformer is used.
Page 74 Page 74 of 430 Nortel IP Phone 2002 Your system administrator provides the following information: IP address, subnet mask, and the default Gateway. You must also enter the Connect Server parameters including: IP address, port number, action, and retry count.
Page 75: Procedure 10
Nortel IP Phone 2002 Page 75 of 430 Procedure 10 Installing an IP Phone 2002 for the first time using manual configuration Configure a virtual loop on the system using LD 97. For more information, see Software Input/Output: Administration (553-3001-311).
Page 76 Timing information There are only four seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
Page 77 When the Nortel logo appears in the middle of the display, immediately press the four feature keys at the bottom of the display in sequence from left to right.
Page 78 Page 78 of 430 Nortel IP Phone 2002 Cfg XAS? (0-No,1-Yes) Default 1 (for Yes). Note: If there is no External Application Server (XAS), enter 0 (for No). You will not be prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server.
Page 79 Nortel IP Phone 2002 Page 79 of 430 VLANFILTER (0-No, 1-Yes) Default 0 (for No) You will not be prompted for VLANFILTER if VLAN? is not enabled. Data VLAN? After the value is entered, the DATA (0 for No, 1 for Yes) VLAN configuration option appears on the display.
Page 80: Procedure 11
Page 80 of 430 Nortel IP Phone 2002 11 Enter the following information provided by your system administrator: Screen prompt Description Password IP Phone Installer Password You are not prompted to enter the IP Phone Installer Password if it has not been configured in your system.
Page 81 Nortel IP Phone 2002 Page 81 of 430 Connect the IP Phone 2002 components: Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon). Connect the other end of the handset cord to the handset.
Page 82 Timing information There are only four seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
Page 83 76. Be sure to thread the cord around the retaining hook to provide strain relief for a secure power connection. When the Nortel logo appears in the middle of the display, immediately press the four feature keys at the bottom of the display in sequence from left to right.
Page 84 Page 84 of 430 Nortel IP Phone 2002 If you select Partial DHCP, then you must enter the following parameters: Screen prompt Description S1 IP the node IP address of the IP line node S1 Port this is a fixed value: 4100...
Page 85 Nortel IP Phone 2002 Page 85 of 430 1-Ma Enter a Voice VLAN ID, then press OK. The following Voice VLAN ID displays: Manual Cfg VOICE VLAN ID: 1234 Note: The Voice VLAN ID is entered as an integer. The Voice VLAN ID is a 12-bit value between 1 and 4095.
Page 86 Page 86 of 430 Nortel IP Phone 2002 Data VLAN? After the value is entered, the DATA (0 for No, 1 for Yes) VLAN configuration option appears on the display. Enter 0 (for No) Data VLAN is not present. Enter 1 (for Yes) Enter DATA VLAN to set the DATA VLAN ID, then press OK.
Page 87: Startup Sequence
Nortel IP Phone 2002 Page 87 of 430 Node the node ID the TN or VTN The IP Phone 2002 registers with the TPS and, if needed, begins the firmware download. This takes several minutes. When complete, the IP Phone 2002 resets.
Page 88: Full Duplex Mode
Page 88 of 430 Nortel IP Phone 2002 Note: Your system administrator provides the network information for all static IP address assignments,. Table 9 IP Phone 2002 IP parameters Parameter Method of acquisition IP Address Manually entered or automatically retrieved through Partial or Full DHCP.
Page 89: Procedure 12
Disabling Auto Negotiate and enabling Full Duplex mode Reset the phone by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each of the soft keys in sequence. See Procedure 10 on page If no other configuration changes are required, press the OK soft key repeatedly until the Duplex network option appears.
Page 90: Gratuitous Address Resolution Protocol Protection
Page 90 of 430 Nortel IP Phone 2002 Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol Protection (GARP) prevents the IP Phone 2002 from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim’s machine.
Page 91: Replacing An Ip Phone 2002
Nortel IP Phone 2002 Page 91 of 430 If node password is enabled and NULL, choose one of the following: Disable password. Set password as non-NULL. Press OK when the node number displays. Then node password is enabled and is a password screen displays.
Page 92: Removing An Ip Phone 2002 From Service
Page 92 of 430 Nortel IP Phone 2002 Enter the same TN and Node Number as the IP Phone 2002 you replaced. The system associates the new IP Phone 2002 with the existing End of Procedure Removing an IP Phone 2002 from service...
Page 93: Nortel Ip Phone 2004
Page 93 of 430 Nortel IP Phone 2004 Contents This section contains information on the following topics: Introduction ..........
Page 94: Introduction
Page 94 of 430 Nortel IP Phone 2004 Introduction This section explains how to install and maintain the IP Phone 2004. For information on using the IP Phone 2004, see the IP Phone 2004 User Guide. This section contains the following procedures: •...
Page 95 Nortel IP Phone 2004 Page 95 of 430 Figure 8 IP Phone 2004 Table 10 IP Phone 2004 components and functions (Part 1 of 5) Component Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 96 Page 96 of 430 Nortel IP Phone 2004 Table 10 IP Phone 2004 components and functions (Part 2 of 5) Component Function Message Waiting Light/ The Message Waiting Indicator turns ON to Incoming Call Indicator indicate that a message has been left for the user.
Page 97 Nortel IP Phone 2004 Page 97 of 430 Table 10 IP Phone 2004 components and functions (Part 3 of 5) Component Function Services Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): —...
Page 98 Page 98 of 430 Nortel IP Phone 2004 Table 10 IP Phone 2004 components and functions (Part 4 of 5) Component Function Quit Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your IP Phone.
Page 99: Supported Features
Nortel IP Phone 2004 Page 99 of 430 Table 10 IP Phone 2004 components and functions (Part 5 of 5) Component Function Handsfree key Press the Handsfree key to activate handsfree. The LED lights to indicate when the handsfree feature is active.
Page 100: Features Not Currently Supported
Page 100 of 430 Nortel IP Phone 2004 • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual office • Branch Office • switch to support sharing LAN access with a PC or other data device •...
Page 101: Display Characteristics
Nortel IP Phone 2004 Page 101 of 430 Display characteristics An IP Phone 2004 has three major display areas: • programmable line (DN)/feature key label • soft key label • information line Figure 9 on page 101 shows these three display areas.
Page 102 Page 102 of 430 Nortel IP Phone 2004 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 103 Nortel IP Phone 2004 Page 103 of 430 Information line display An IP Phone 2004 has a three-line information display area with the following information: • caller number • caller name • feature prompt strings • user-entered digits • date and time information (if the IP Phone is in an idle state) The information in the display area changes, according to the call processing state and active features.
Page 104 Page 104 of 430 Nortel IP Phone 2004 Note: If you attempt to configure anything other than the permitted response, the system generates an error code. Table 11 IP Phone 2004 soft keys (Part 1 of 2) Key number Response...
Page 105 Nortel IP Phone 2004 Page 105 of 430 Table 11 IP Phone 2004 soft keys (Part 2 of 2) Key number Response Description Key 24 Privacy Release key Removes function or feature from key Key 25 Charge Account key Removes function or feature from key...
Page 106 Page 106 of 430 Nortel IP Phone 2004 Table 12 lists the IP Phone 2004 package components and product codes. Table 12 IP Phone 2004 component list (Part 1 of 2) IP Phone 2004 package contents includes • IP Phone 2004 •...
Page 107: Procedure 17
Nortel IP Phone 2004 Page 107 of 430 Table 12 IP Phone 2004 component list (Part 2 of 2) Power transformer (117/120 VAC 50/60 Hz) (North America) A0619627 Power transformer 3 prong AC to AC, direct plug-in, 8W, 240 VAC,...
Page 108 Page 108 of 430 Nortel IP Phone 2004 If an AC power adapter is required, make sure you use the correct AC power transformer. The voltage rating of the transformer must match the wall outlet voltage. Refer to Table 12 on page 106.
Page 109 Nortel IP Phone 2004 Page 109 of 430 Static IP address assignment During the installation, the IP Phone 2004 parameters are entered manually using the key pad. Your system administrator provides the following information: IP address, subnet mask, and default Gateway.
Page 110: Procedure 18
Page 110 of 430 Nortel IP Phone 2004 Go to Procedure 19, “Installing an IP Phone 2004 for the first time using DHCP” on page 116. Procedure 18 Installing an IP Phone 2004 for the first time using manual configuration Configure a virtual loop on the system using LD 97.
Page 111 Nortel IP Phone 2004 Page 111 of 430 Figure 10 IP Phone 2004 Ethernet network connections CAUTION Damage to Equipment Do not plug your IP Phone 2004 into any port but the PC Ethernet port. Severe damage can result. Consult your system administrator to ensure that you are plugging your IP Phone into the PC Ethernet port.
Page 112 Timing information There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
Page 113 Nortel IP Phone 2004 Page 113 of 430 10 Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP the node IP address of the IP line node S1 Port...
Page 114 Page 114 of 430 Nortel IP Phone 2004 1-Ma Enter a Voice VLAN ID, then press OK. The following Voice VLAN ID displays: Manual Cfg VOICE VLAN ID: 1234 Note: The Voice VLAN ID is entered as an integer. The Voice VLAN ID is a 12-bit value between 1 and 4095.
Page 115 Nortel IP Phone 2004 Page 115 of 430 Data VLAN? (0-No, 1-Yes) After the value is entered, the DATA VLAN configuration option appears on the display. Enter 0 (for No) Data VLAN is not present. Enter 1 (for Yes) Enter DATA VLAN to set the DATA VLAN ID, then press OK.
Page 116: Procedure 19
Page 116 of 430 Nortel IP Phone 2004 11 Enter the following information provided by your system administrator: Screen prompt Description Password IP Phone Installer Password You are not prompted to enter the IP Phone Installer Password if it has not been configured in your system.
Page 117 Timing information There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one-second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
Page 118 (see Figure 10 on page 111). When the Nortel logo appears in the middle of the display, immediately press the four feature keys at the bottom of the display in sequence from left to right. At the prompt EAP enable?, select Yes. Enter DeviceID and Password.
Page 119 Nortel IP Phone 2004 Page 119 of 430 If you select Partial DHCP, then you must enter the following parameters: Screen prompt Description S1 IP The node IP address of the IP line node. S1 Port This is a fixed value: 4100...
Page 120 Page 120 of 430 Nortel IP Phone 2004 1-Ma Enter a Voice VLAN ID, then press The following Voice VLAN ID displays: Manual Cfg VOICE VLAN ID: 1234 Note: The Voice VLAN ID is entered as an integer. The Voice VLAN ID is a 12-bit value between 1 and 4095.
Page 121 Nortel IP Phone 2004 Page 121 of 430 Data VLAN? (0 for No, 1 for Yes) After the value is entered, the DATA VLAN configuration option appears on the display. Enter 0 (for No) Data VLAN is not present. Enter 1 (for Yes) Enter DATA VLAN to set the DATA VLAN ID, then press OK.
Page 122 Page 122 of 430 Nortel IP Phone 2004 10 Enter the following information provided by your system administrator. Screen prompt Description Password IP Phone Installer Password You are not prompted to enter the IP Phone Installer Password if it has not been configured in your system.
Page 123 Nortel IP Phone 2004 Page 123 of 430 See Table 13 on page 123 for a summary of the IP parameters and how they are obtained. Note: For all IP static assignments, your system administrator provides the network information. Table 13...
Page 124: Procedure 20
Disabling Auto Negotiate and enabling Full Duplex mode Reset the IP Phone 2004 by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each of the soft keys in sequence. See Procedure 19 on page 116.
Page 125: Procedure 22
Nortel IP Phone 2004 Page 125 of 430 Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol Protection (GARP) prevents the IP Phone 2004 from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim’s machine.
Page 126: Procedure 23
Page 126 of 430 Nortel IP Phone 2004 If node password is enabled and NULL, choose one of the following: Disable password. Set password as non-NULL. Press OK when the node number displays. Then node password is enabled and is a password screen displays.
Page 127: Procedure 24
Nortel IP Phone 2004 Page 127 of 430 Enter the same TN and Node Number as the IP Phone 2004 you replaced. The system associates the new IP Phone 2004 with the existing End of Procedure Removing an IP Phone 2004 from service...
Page 128 Page 128 of 430 Nortel IP Phone 2004 553-3001-368 Standard 7.00 August 2005...
Page 129 Page 129 of 430 Nortel IP Phone 2007 Contents This section contains information on the following topics: Introduction ..........
Page 130 Page 130 of 430 Nortel IP Phone 2007 Introduction This section explains how to install and maintain the IP Phone 2007. For information on using the IP Phone 2007, see the IP Phone 2007 User Guide. This section contains the following procedures: •...
Page 131 Nortel IP Phone 2007 Page 131 of 430 The IP Phone 2007 supports the following features: • 12 programmable feature soft keys • four soft keys (self-labeled) providing access to a maximum of ten features • speaker for on-hook dialing or on-hook listening •...
Page 132: Touch Panel
Page 132 of 430 Nortel IP Phone 2007 The IP Phone 2007 supports the following additional features: • 802.1Q VLAN and Layer 2 priority bit support, an industry standard for managing bandwidth usage — full VLAN capability, including a manageable integrated switch in the IP Phone for VLAN and priority tagging for PC and IP Phone traffic •...
Page 133 Nortel IP Phone 2007 Page 133 of 430 Figure 11 IP Phone 2007 Cleaning the IP Phone display screen Press the Goodbye key and the gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone.
Page 134 Page 134 of 430 Nortel IP Phone 2007 Table 14 IP Phone 2007 components and functions (Part 1 of 3) Component Function Hold Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.
Page 135 Nortel IP Phone 2007 Page 135 of 430 Table 14 IP Phone 2007 components and functions (Part 2 of 3) Component Function Soft keys (self-labeled) Soft keys (self-labeled) are located on the touch panel display. The soft key label changes, based on the active feature.
Page 136 Office is configured) • Password Admin (if configured) Note 1: When an option has a sublist, an ellipsis (…) appears after the option. Note 2: For ease of use, Nortel recommends the use of the external USB keyboard. 553-3001-368 Standard 7.00...
Page 137 Nortel IP Phone 2007 Page 137 of 430 Features not currently supported The following features are not supported on the IP Phone 2007: • Live Dialpad • Group Listening • Set-to-Set messaging The three-port switch that is internal to the IP Phone 2007 is an unmanaged switch.
Page 138 Page 138 of 430 Nortel IP Phone 2007 Figure 12 IP Phone 2007 display areas Note: The display may differ from the above example. To extend the life of the LCD panel, the panel will go dark (“sleep”) after a configured period of time.
Page 139 Nortel IP Phone 2007 Page 139 of 430 — feature prompt strings — user-entered digits — date and time information — set information • feature keys • soft keys Figure 13 shows the Application area. Figure 13 IP Phone 2007 Application area...
Page 140 Page 140 of 430 Nortel IP Phone 2007 left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen. If a label is longer than ten characters, the last ten characters are displayed, and the excess characters are deleted from the beginning of the string.
Page 141 You can still enable password protection by setting the S4 IP address to 0.0.0.0 and the other fields, such as ActionByte and RetryCount, to another setting. Nortel recommends you use 0 as the setting for ActionByte and RetryCount. The following examples show how to configure password protection through the DHCP string: •...
Page 142 Page 142 of 430 Nortel IP Phone 2007 • Menu protection off, GraphicalXAS configured: Nortel-i2004-A,xxx.xxx.xxx.xxx:pppppp,aaa.rrr; xxx.xxx.xxx.xxx:pppppp,aaa,rrr;xxx.xxx.xxx.xxx: pppppp,aaa Nortel-i2004-A,147.19.11.70:4100,1,10;147.19.11.7: 4100,1,5;37.165.238.90:4443,1 • Menu protection off, no XAS configured: Nortel-i2004-A,147.19.11.70:4100,1,10;147.19.11.7: 4100,1,5;0.0.0.0:0,0,0,SECUREMENU IMPORTANT! In Full DHCP mode, the server must be configured to respond to the request for vendor-specific encapsulated options.
Page 143 Nortel IP Phone 2007 Page 143 of 430 For further information about the Tools/Navigation area, refer to the IP Phone 2007 User Guide. Figure 14 shows the Tools/Navigation area. Figure 14: IP Phone 2007 Tools/Navigation area IP Phones Description, Installation, and Operation...
Page 144 Page 144 of 430 Nortel IP Phone 2007 Table 15: IP Phone 2007 Tools Menu (Part 1 of 2) Component Description Network Configuration Displays the information that was configured when the IP Phone 2007 was installed: — DHCP status — Telephone Set IP mask —...
Page 145 Nortel IP Phone 2007 Page 145 of 430 Table 15: IP Phone 2007 Tools Menu (Part 2 of 2) Component Description TFTP Upgrade Use TFTP Upgrade menu to upgrade the firmware in the IP Phone. Preferences Use the Preferences menu to configure individual user preferences.
Page 146 Page 146 of 430 Nortel IP Phone 2007 Note: If you attempt to configure anything other than the permitted response, the system generates an error code. Table 16 IP Phone 2007 soft keys (Part 1 of 2) Key number Response...
Page 147 IEEE 802.3af standard power. The Global power adapter must be ordered separately if local power is required. Table 17 lists the IP Phone 2007 package components and product codes. Contact Nortel for further information. Table 17 IP Phone 2007 component list (Part 1 of 2)
Page 148 Page 148 of 430 Nortel IP Phone 2007 Table 17 IP Phone 2007 component list (Part 2 of 2) Handset (charcoal) A0758634 Handset cord (charcoal) N0000764 Footstand (charcoal) A0538587 IP Phone 2007 power adapter Global power adapter N0014020 IP Phone 2007 power cords Cord 9.9 ft.
Page 149: Procedure 25
Nortel IP Phone 2007 Page 149 of 430 Procedure 25 Pre-installation checklist Ensure there is one IP Phone 2007 boxed package for each IP Phone 2007 being installed. The package contains: • IP Phone 2007 • Handset • Handset cord •...
Page 150 Page 150 of 430 Nortel IP Phone 2007 First-time installation To install and configure an IP Phone 2007, you must first install a Voice Gateway Media Card in the system. CAUTION Damage to Equipment Do not plug your IP Phone 2007 into an ISDN connection.
Page 151: Procedure 26
Nortel IP Phone 2007 Page 151 of 430 Dynamic IP address assignment — Partial DHCP For a partial DHCP installation, you must provide, through the IP Phone 2007 dialpad, the Connect Server parameters including: IP address, port number, action, and retry count. Other parameters (IP Phone IP address, subnet mask, and default Gateway) are retrieved from the DHCP server.
Page 152 Page 152 of 430 Nortel IP Phone 2007 For more information, see Software Input/Output: Administration (553-3001-311). Connect the IP Phone 2007 components: Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon).
Page 153 There are only four seconds between plugging in the IP Phone 2007 power adapter and the appearance of Nortel on the display. When Nortel appears in the middle of the screen, you have one second to respond by pressing 0, 0, 7, *. If you miss the one-second response time, the IP Phone 2007 attempts to locate the connect server.
Page 154 Connect the power jack as shown in Figure 15 on page 153. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP telephone application. Once the application has loaded and started, Nortel will appear in the middle of the screen.
Page 155 Nortel IP Phone 2007 Page 155 of 430 Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP the node IP address of the IP line node S1 Port this is a fixed value: 4100...
Page 156 Page 156 of 430 Nortel IP Phone 2007 Voice VLAN? (0-No, 1-Yes) Default 0 (for No) 802.1Q VLAN remains off and initialization continues. For more information about VLAN configuration, refer to Converging the Data Network with VoIP (553-3001-160). When prompted, enter the following: •...
Page 157 Nortel IP Phone 2007 Page 157 of 430 Note 1: The IP Phone 2007 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
Page 158: Procedure 27
Page 158 of 430 Nortel IP Phone 2007 After the third dot is tapped, the display changes to indicate the result of calibration. — If the calibration is successful, the telephone displays the following report: Data calibration is CORRECT. Save Data calibration? YES and NO soft keys and calibration statistics are displayed on the screen.
Page 159 There are only four seconds between plugging in the IP Phone 2007’s power adapter and the appearance of Nortel on the display. When Nortel appears in the middle of the screen, you have one second to respond by pressing 0, 0, 7, *. If you miss the one-second response time, the IP Phone 2007 attempts to locate the connect server.
Page 160 Connect the power jack as shown in Figure 15 on page 153. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP telephone application. Once the application has loaded and started, Nortel will appear on the screen.
Page 161 Nortel IP Phone 2007 Page 161 of 430 — S1 Port — the S2 node IP address of the IP line node — the S2 Action — the S2 Retry Count — S2 Port — the External Application Server (XAS) IP address (S4 IP address) —...
Page 162 Page 162 of 430 Nortel IP Phone 2007 Cfg XAS? (0-No,1-Yes) Default 0 (for No). Note: If there is no XAS or GraphicalXAS server, enter 0 (for No). You are not prompted for the XAS IP address or the GraphicalXAS IP address if they are not configured on your system.
Page 163 Nortel IP Phone 2007 Page 163 of 430 When prompted, enter the following: • VLAN Cfg? (0-Auto, 1-Man): Default 1 (for Man) Note: You are only prompted for VLAN Cfg? if Full DHCP is selected. • Voice VLAN ID: Note: The Voice VLAN ID is entered as an integer.
Page 164 Page 164 of 430 Nortel IP Phone 2007 Duplex (0-Auto, 1-Full):0 Default 0 (for Auto) GARP Ignore? (0-No,1-Yes) Default 0 (for No) Note: The IP Phone 2007 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes”...
Page 165 Nortel IP Phone 2007 Page 165 of 430 The screen displays a calibration map, the Cancel soft key is displayed, and the following system prompt is displayed: Touch the center of the red ball. 15 Use the stylus and tap each of the red dots, in order, starting with the lower left portion of the screen, and following the sequence as prompted.
Page 166 Page 166 of 430 Nortel IP Phone 2007 • finding a default Gateway server • authenticating the user Table 18 on page 166 lists a summary of the IP parameters and how they are obtained. Note: Your system administrator provides the network information for all static IP address assignments.
Page 167: Procedure 28
Procedure 28 Disabling Auto Negotiate and enabling Full Duplex mode Reset the IP Phone by disconnecting and reconnecting power. When Nortel appears on the screen, press 0, 0, 7, star (*). See Procedure 27 on page 158. If no other configuration changes are required, press the OK soft key repeatedly until the Duplex network option appears.
Page 168 Page 168 of 430 Nortel IP Phone 2007 The following statistics are displayed: — Link: Up — Duplex: Full — Speed: 10 (Mb) or 100 (Mb) — Auto-Nego Capability: N — Auto-Nego Completed: N End of Procedure Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol Protection (GARP) prevents the IP Phone 2007 from GARP Spoof attacks on the network.
Page 169 Nortel IP Phone 2007 Page 169 of 430 Procedure 30 Changing the TN of an existing IP Phone 2007 Repower the IP Phone 2007. Note: During the reboot sequence of a previously configured IP Phone, the IP Phone 2007 displays the existing node number for approximately five seconds.
Page 170: Removing An Ip Phone 2007 From Service
Page 170 of 430 Nortel IP Phone 2007 Replacing an IP Phone 2007 IMPORTANT! Two IP Phones cannot share the same TN. You must remove the IP Phone 2007 that is currently using the TN. Procedure 31 Replacing an IP Phone 2007 Disconnect the IP Phone 2007 that you want to replace.
Page 171 Operating parameters ........Description The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides...
Page 172 Page 172 of 430 IP Phone Key Expansion Module (KEM) Note: The IP Phone 2004 can also have up to 48 additional line/feature keys using the Shift key functionality and one IP Phone KEM. With two IP Phone KEMs connected, the Shift key functionality does not affect the IP Phone KEMs since the maximum number of line/feature keys is already available.
Page 173 IP Phone Key Expansion Module (KEM) Page 173 of 430 • A desk-mount bracket and structural baseplate connect the IP Phone KEM to an IP Phone 2002 or IP Phone 2004, or to another IP Phone KEM. • A wall-mount bracket installs the IP Phone KEM alongside a wall-mounted IP Phone 2002 or IP Phone 2004.
Page 174 Page 174 of 430 IP Phone Key Expansion Module (KEM) Table 19 IP Phone KEM components list (Part 2 of 2) IP Phone KEM - Charcoal A0540990 IP Phone KEM wall mount kit - Charcoal A0555218 Configuration The IP Phone KEM must be configured in LD 11 before it can be used. LD 11 –...
Page 175 IP Phone Key Expansion Module (KEM) Page 175 of 430 LD 11 – Configure the IP Phone KEM. (Part 2 of 5) Prompt Response Description xx aaa yyyy (cccc or D) zz..z Telephone function key assignments The following key assignments determine calling options and features available to an IP Phone.
Page 176 Page 176 of 430 IP Phone Key Expansion Module (KEM) LD 11 – Configure the IP Phone KEM. (Part 3 of 5) Prompt Response Description Key number limits that can be assigned are as follows: 0-7 for Meridian Communications Adapter (MCA) 0-5 for M2006 0-7 for M2008 0-59 for M2616, varies with number of add-on...
Page 177 IP Phone Key Expansion Module (KEM) Page 177 of 430 LD 11 – Configure the IP Phone KEM. (Part 4 of 5) Prompt Response Description On the M3903, keys 4-15 are blocked. No feature assignment is accepted for keys 2-15. On the M3903, M3904, and M3905, keys 29-31 are reserved.
Page 178 Page 178 of 430 IP Phone Key Expansion Module (KEM) LD 11 – Configure the IP Phone KEM. (Part 5 of 5) Prompt Response Description KEY xx Edit the IP Phone KEM key number specified by PAGEOFST, where: xx = the number of the key (for example, KEY 36) Enter <CR>...
Page 179: Connecting The Ip Phone Kem To An Ip Phone 2002 Or Ip Phone 2004
IP Phone Key Expansion Module (KEM) Page 179 of 430 The IP Phone KEM connects to the IP Phone 2002 or IP Phone 2004 using the Accessory Expansion Module (AEM) port on the IP Phone. Figure 17 IP Phone KEM attached to an IP Phone 2002 Procedure 33 Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004 Use the following instructions to install an IP Phone KEM:...
Page 180: Ip Phone Kem Startup Initialization
Page 180 of 430 IP Phone Key Expansion Module (KEM) Press the IP Phone KEM and IP Phone firmly together until the IP Phone KEM locks into place. If connecting a second IP Phone KEM, repeat steps 1-3. Note: The second IP Phone KEM is attached to the right side of the first IP Phone KEM.
Page 181: Operating Parameters
IP Phone Key Expansion Module (KEM) Page 181 of 430 Table 20 Startup initialization process for the IP Phone KEM Phase Description 2. IP Phone KEM The IP Phone KEM display flashes until it establishes establishes communication communication with the IP Phone. with the IP Phone If the IP Phone KEM display does not stop flashing, communication has not been established with the IP Phone.
Page 182: Virtual Office
Page 182 of 430 IP Phone Key Expansion Module (KEM) error message displays to alert the administrator that the hardware configuration does not match the administered configuration. If two IP Phone KEMs are configured in LD 11, but only one IP Phone KEM is responding, the keys on the second IP Phone KEM are available for call processing but are not accessible to the user.
Page 183 IP Phone Key Expansion Module (KEM) Page 183 of 430 Firmware The IP Phone KEM firmware is not downloadable. In the event that the IP Phone KEM firmware must be upgraded or changed, the IP Phone KEM must be replaced with a new IP Phone KEM containing the updated firmware. IP Phones Description, Installation, and Operation...
Page 184 Page 184 of 430 IP Phone Key Expansion Module (KEM) 553-3001-368 Standard 7.00 August 2005...
Page 185 Removing an IP Softphone 2050 from service ....Introduction This section explains how to install and maintain the Nortel IP Softphone 2050. For information on using the IP Softphone, see the Mobile Voice Client 2050 User Guide.
Page 186 LDAP, Microsoft Outlook, and ACT! contact management software • network access and DHCP configurable services (automatic configuration of Call Server location using DHCP) • Nortel Universal Serial Bus (USB) Headset Adapter for the speech path 553-3001-368 Standard 7.00 August 2005...
Page 187: System Components
Nortel IP Softphone 2050 Page 187 of 430 • end user-selectable ringer that allows the PC speakers or the headset to ring for incoming calls • reduced number of wires to the desktop by eliminating the need for telephony wires •...
Page 188: Usb Headset Adapter
Page 188 of 430 Nortel IP Softphone 2050 USB Headset Adapter The USB Headset Adapter provides a controlled high-quality audio environment, including: • absolute and predictable loss and level plan implementation that is necessary to meet TIA-810, FCC part 68 and its international equivalents, as well as the ADA requirements for the hearing impaired •...
Page 189 Nortel IP Softphone 2050 Page 189 of 430 • IP Softphone 2050 — the IP Softphone user interface • Nortel IP Softphone 2050 QoS The IP Softphone 2050 has the following functionality: • support for 802.1 Q and DiffServ (operating system dependant) •...
Page 190 Page 190 of 430 Nortel IP Softphone 2050 Graphical User Interface Figure 18 on page 194 shows the Primary User Interface with the operational tray retracted. In this mode the user can operate most features on the IP Softphone 2050. Calls can be answered or made by pressing the green Answer button.
Page 191 Nortel IP Softphone 2050 Page 191 of 430 Programmable line DN/feature keys Six programmable line (DN)/feature keys on the IP Softphone 2050 support up to 12 DNs or features (by using Shift key functionality). These only display on the Combo and Lines Tray displays.
Page 192 Page 192 of 430 Nortel IP Softphone 2050 Answer key Press the Answer key to answer or make a call. The Answer key is similar to lifting the handset on a telephone. Press the DN key in the Lines or Combo trays to answer or initiate a call.
Page 193 Nortel IP Softphone 2050 Page 193 of 430 Services key Press the Services key to connect to applications (services) located on a server. In this release, use the Services key to gain access to the option menu items, such as language selection or date format.
Page 194 Page 194 of 430 Nortel IP Softphone 2050 Figure 18 IP Softphone 2050 Primary User Interface with trays retracted Exit Application menu Minimize Message lamp Quit Display area Copy 4 Soft keys and labels Mute Volume DN/Feature tray control selection...
Page 195 Nortel IP Softphone 2050 Page 195 of 430 Figure 19 IP Softphone 2050 DN/feature key tray Icons 6 feature keys Feature key labels shown from TPS 12 keys available with Shift key Shift key The Local Directory Quick Access Trays (see Figure 25 on...
Page 196: Dedicated Keys
Page 196 of 430 Nortel IP Softphone 2050 Figure 20 IP Softphone 2050 number pad tray Dialpad The System Tray Interface displays the current six DN/feature keys. These keys are visible on the application’s DN/Feature Key Tray or Combo Tray if the application is on the desktop.
Page 197 Nortel IP Softphone 2050 Page 197 of 430 Figure 21 IP Softphone 2050 combo tray Feature key labels from TPS Dialpad IP Phones Description, Installation, and Operation...
Page 198 Page 198 of 430 Nortel IP Softphone 2050 Figure 22 Feature key indicating ringing with flashing red bar Flashing red bars 553-3001-368 Standard 7.00 August 2005...
Page 199 Nortel IP Softphone 2050 Page 199 of 430 Figure 23 Feature key indicating hold with flashing yellow bar Flashing yellow bar IP Phones Description, Installation, and Operation...
Page 200 Page 200 of 430 Nortel IP Softphone 2050 Figure 24 Feature key indicating off-hook (dialing/answer) with solid green bar Solid green bar 553-3001-368 Standard 7.00 August 2005...
Page 201 Nortel IP Softphone 2050 Page 201 of 430 Figure 25 IP Softphone 2050 local directory quick access tray Quick dial list stored in local directory Quick dials Make call on the Default DN Redial list Callers list Local directory Display a...
Page 202 Page 202 of 430 Nortel IP Softphone 2050 Figure 26 IP Softphone 2050 system tray Exit the IP Softphone 2050 Application Open primary interface Launch Local Directory Play macros Call Log lists Make call (with dialog for entering number) Call operations DN/feature keys IP Softphone 2050 System Tray icon —...
Page 203 Nortel IP Softphone 2050 Page 203 of 430 Note: If you attempt to configure anything other than the permitted response, the system generates an error code. Table 22 IP Softphone 2050 dedicated keys (Part 1 of 2) Prompt Response Description...
Page 204: Language Support
Page 204 of 430 Nortel IP Softphone 2050 Table 22 IP Softphone 2050 dedicated keys (Part 2 of 2) Prompt Response Description Key 24 Privacy Release key Removes function or feature from key Key 25 Charge Account key Removes function or feature from key...
Page 205 Nortel IP Softphone 2050 Page 205 of 430 Note: In normal operation, the language chosen from the IP Softphone 2050’s language setup matches the language chosen from the Services > Language... menu. Otherwise, the soft key labels and feature prompts will appear in a different language than the help text and menu items on the IP Softphone 2050 application.
Page 206 Operating parameters The operating parameters for the IP Softphone 2050 are as follows: • A Universal Serial Bus (USB) port is required on the PC to use the Nortel USB Headset Adapter. • The minimum recommended system hardware for the IP Softphone 2050...
Page 207: Installing An Ip Softphone 2050
Nortel IP Softphone 2050 Page 207 of 430 — Contrast adjustment — Display diagnostics — Key click — On-hook default path Implementation A Voice Gateway Media Card must be installed in the system to configure the IP Softphone 2050. Procedure 34 Installing an IP Softphone 2050 Install the Voice Gateway Media Card.
Page 208 Page 208 of 430 Nortel IP Softphone 2050 Run the IP Softphone 2050 Configuration Utility. LD 11 — Configure the IP Softphone 2050. Prompt Response Description REQ: Add new data. Change existing data. TYPE: I2050 Type of data block. Terminal number.
Page 209: Services Menu
Nortel IP Softphone 2050 Page 209 of 430 Operation Services menu The Services features control user-specific operating parameters of the IP Softphone 2050. The IP Softphone 2050 Services menu consists of the following items: • Language • Ring Type •...
Page 210 Page 210 of 430 Nortel IP Softphone 2050 Language To select the display language of the IP Softphone 2050, highlight the Language option from the Services menu and press the Select soft key. Select a language from the sub-list of supported languages that is displayed then press the Select soft key.
Page 211 Nortel IP Softphone 2050 Page 211 of 430 Select a ring type from the sub-list displayed then press the Select soft key. Press the Play soft key to test the ring type. When finished, press the Cancel soft key to return to the main menu and the changed ring type is saved.
Page 212 Page 212 of 430 Nortel IP Softphone 2050 Volume controls — headset, ringer The volume can be controlled independently for the ringer and headset and the setting stored locally on the PC. • Ringer mode — When the IP Softphone 2050 is on hook and is idle or ringing, selecting the volume Up/Down buttons changes the volume of the ringer.
Page 213 Nortel IP Softphone 2050 Page 213 of 430 Soft label key features The four soft-labeled programmable feature keys which appear physically on the IP Softphone 2050 can be used to provide up to ten features. Table 24 shows the default soft key features layout.
Page 214 Page 214 of 430 Nortel IP Softphone 2050 Table 24 IP Softphone 2050 default soft key features (Part 2 of 2) Key Number Default Feature Comments Key 23 (reserved for Speed configure Speed Call: SCU/ Dial) SCC/SSU/SSC Key 23 has no default feature configuration.
Page 215 Nortel IP Softphone 2050 Page 215 of 430 Softphone 2050. Table 25 shows how the maximum configuration appears on the telephone as four layers. Layer 1 is visible when the telephone is idle. The user navigates through the circular stack by using the More... key.
Page 216 Page 216 of 430 Nortel IP Softphone 2050 When fewer than four soft label feature keys are configured, they can appear as a single layer, with no More... key (see Table 27). Table 27 Four or less soft label key features...
Page 217 The USB Headset Adapter provides the IP Softphone 2050 with a fixed loss plan compliant with the TIA-810A specification. If other headsets or audio devices are used, the loss plan is unknown and undefined. Nortel supports the resolution of audio problems only for the USB Headset Adapter.
Page 218 Page 218 of 430 Nortel IP Softphone 2050 Jitter buffer The jitter buffer of the IP Softphone 2050 is configurable. Set the jitter buffer in one of the following ways: • using the default value sent from the TPS (the value configured in OTM —...
Page 219 The IP Softphone 2050 uses 802.1P (priority) settings assigned by the TPS. The IP Softphone 2050 supports 802.1P on Windows 2000 Professional and Windows XP. This requires the installation of Nortel IP Softphone 2050 QoS Service. The DSCP values assigned from TPS 802.1Q operation can be enabled or disabled from the QoS tab in the Configuration Utility.
Page 220: Installing The Usb Headset Adapter
Page 220 of 430 Nortel IP Softphone 2050 Frame size The IP Softphone 2050 supports the following range of frame sizes: • G.711-64 A-law and µlaw: 10-960 – 10 ms increments • G.729A: 10-960 – 10 ms frames • G.729AB: 10-960 – 10 ms frames...
Page 221: Procedure 35
Nortel IP Softphone 2050 Page 221 of 430 Procedure 35 Installing the USB Headset Adapter Connect the coiled lower cord to the headset cord with the Quick Disconnect connector. Ensure the Quick Disconnect connector is securely fastened. Connect the headset cord to the RJ9 jack on the adapter.
Page 222: Installing The Ip Softphone 2050 On Your Pc (New Installation)
Run the IP Softphone 2050 Configuration Utility (from the Windows Control Panel) to assign a server address, select sound devices, and select a server type. Select Start > Programs > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. End of Procedure...
Page 223: (For Windows 98 Platforms)
Note: Compare the values currently in the configuration utility to the values recorded prior to the upgrade. These should be identical. Select Start > Programs > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. End of Procedure...
Page 224: Configuration Utility
Page 224 of 430 Nortel IP Softphone 2050 Record the Node ID value. Exit the IP Softphone 2050 application. Exit any programs that are running. Disable any anti-virus programs that are running. Uninstall the current IP Softphone 2050 using the Add/Remove Programs function found in the Control Panel.
Page 225 Nortel IP Softphone 2050 Page 225 of 430 See Procedure 37," Upgrading the IP Softphone 2050 on your PC (for Windows 2000 and Windows XP users only)", on page 222. IP Phones Description, Installation, and Operation...
Page 226 Page 226 of 430 Nortel IP Softphone 2050 Figure 27 shows the opening screen of the Configuration Utility. Figure 27 Configuration utility 553-3001-368 Standard 7.00 August 2005...
Page 227 DHCP request on its own. It looks only for custom values such as the Server 1 address. The Nortel application-specific strings are entered into the DHCP tables as determined by the IP Softphone 2050 values in the format defined for the specific DHCP server.
Page 228 Page 228 of 430 Nortel IP Softphone 2050 was configured for the node, the user must enter the password correctly before going to the TN-entering screen. See Figure 27 on page 226. If your site uses DHCP to configure IP Phones, select “Obtain a server address automatically”.
Page 229 Nortel IP Softphone 2050 Page 229 of 430 Figure 28 Select Sound Devices tab Audio Quality This slider allows the user to choose the balance between low delay or higher quality audio. The slider adjusts the number of buffers between the PC’s audio device and the IP Softphone 2050 application.
Page 230 Page 230 of 430 Nortel IP Softphone 2050 requires the PC’s CPU to give attention to the application more frequently and should be chosen on newer PCs with fast CPUs. Choosing Higher Quality increases the number of buffers, making buffer under or overruns less likely, but increasing the end-to-end delay.
Page 231 Nortel IP Softphone 2050 Page 231 of 430 system configuration has both G.711 and G.729A available, so instances of blocked calls to the IP Softphone 2050 should be low. Element Manager is a simple and user-friendly web-based interface that supports a broad range of system management tasks, including: •...
Page 232 Page 232 of 430 Nortel IP Softphone 2050 QoS tab Assign the QoS settings using the QoS tab (see Figure 29 on page 233). Select the Enable check box if the IP Softphone 2050 is in a QoS-enabled network. When selected, the IP Softphone 2050 uses the DSCP values configured at the operating system level.
Page 233 Nortel IP Softphone 2050 Page 233 of 430 Figure 29 QoS tab IP Phones Description, Installation, and Operation...
Page 234 Page 234 of 430 Nortel IP Softphone 2050 The entry is a DWORD value and its values are: Value Description Do not enable QoS (default value which is equivalent to the absence of the key). Enable QoS. Qossp and Qossp/EnablePriorityBoost are not created by default during installation.
Page 235 Nortel IP Softphone 2050 Page 235 of 430 Table 29 QoS screen settings (Part 2 of 2) Attribute Description Automatic Select this option if you want the IP Softphone 2050 to detection decide if 802.1q/p QoS is used. When you select this option, the IP Softphone 2050 attempts to connect with 802.1q added to the packets.
Page 236 Page 236 of 430 Nortel IP Softphone 2050 Figure 30 Server Type tab 553-3001-368 Standard 7.00 August 2005...
Page 237 Nortel IP Softphone 2050 Page 237 of 430 Figure 31 Advanced Audio tab IP Phones Description, Installation, and Operation...
Page 238 Page 238 of 430 Nortel IP Softphone 2050 USB Headset Adapter tab Table 30 describes the settings for the USB Headset Adapter tab (see Figure 32 on page 239). Table 30 USB Headset Adapter tab settings Attribute Description Version Shows the version of the USB Headset Adapter.
Page 239 Nortel IP Softphone 2050 Page 239 of 430 Figure 32 USB Headset Adapter tab External Lamp Indication tab Note: The External Lamp is an optional component. It is normally not included with the USB Headset Adapter and must be ordered separately. The external lamp is also known as an “In-Use Indicator”...
Page 240 Page 240 of 430 Nortel IP Softphone 2050 To connect the External Lamp to the USB Headset Adapter, plug the External Lamp cable into the 2.5 mm output jack on the USB Headset Adapter. Table 31 describes the settings for the External Lamp Indication tab (see...
Page 241 Nortel IP Softphone 2050 Page 241 of 430 Table 31 External Lamp Indication tab settings (Part 2 of 2) Attribute Description Message Waiting Select one of the cadences to indicate when the IP Softphone 2050 message waiting light is on. Select None to disable this feature.
Page 242 Page 242 of 430 Nortel IP Softphone 2050 Figure 33 External Lamp Indication tab 553-3001-368 Standard 7.00 August 2005...
Page 243 Nortel IP Softphone 2050 Page 243 of 430 application on the computer. Table 32 describes the Listener IP attributes that can be configured. Table 32 Listener IP screen settings Attribute Description Use all The IP Softphone 2050 listens to the IP addresses on all of...
Page 244 Page 244 of 430 Nortel IP Softphone 2050 Figure 34 Listener IP tab 553-3001-368 Standard 7.00 August 2005...
Page 245: Running The Ip Softphone 2050 For The First Time
Running the IP Softphone 2050 for the first time Start the IP Softphone 2050 in one of the following ways: • Select Start > Programs > Nortel > IP Softphone 2050. • Click the desktop shortcut (if one was created during the installation).
Page 246: Changing The Tn Of An Existing Ip Softphone 2050
Page 246 of 430 Nortel IP Softphone 2050 Changing the TN of an existing IP Softphone 2050 This procedure is required for a new user of the IP Softphone 2050 application. Procedure 39 Changing the TN of an existing IP Softphone 2050 Exit the IP Softphone 2050 application.
Page 247 MVC 2050 and WLAN ........Introduction This section describes how to install, configure, and remove the Nortel Mobile Voice Client 2050. For information on using the MVC 2050, see the Mobile Voice Client 2050 User Guide.
Page 248 Page 248 of 430 Nortel Mobile Voice Client 2050 • Procedure 42, “ Synchronizing a PDA with a desktop PC using ActiveSync” on page 273. • Procedure 43, “ Installing MVC 2050” on page 274. • Procedure 44, “ Removing MVC 2050 from your PDA” on page 275.
Page 249: Compatible Pdas
Nortel Mobile Voice Client 2050 Page 249 of 430 • Hold, Goodbye, Answer, Volume Up, Volume Down, Mute, Navigation keys • macro functions for programming lengthy dialing patterns Note: Pause is available to build into the macro to introduce a delay which may be required to access some Interactive Voice Response (IVR) applications and voicemail systems.
Page 250 Note: The Dell Axim X3, 300 MHz model, is not supported for use with MVC 2050. Since the PDA industry evolves at a rapid pace, contact Nortel technical support to determine the latest PDA models tested and supported, and for information about any known issues.
Page 251: Application Software
Nortel Mobile Voice Client 2050 Page 251 of 430 Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback.
Page 252: Mvc 2050 Call Handling Screen
Page 252 of 430 Nortel Mobile Voice Client 2050 — contacts list the user can customize — programmable macro functions for lengthy dialing patterns • run-in-background application that allows the user to close the MVC 2050 interface but leave it running to allow incoming calls •...
Page 253 Nortel Mobile Voice Client 2050 Page 253 of 430 Figure 35 Starting the MVC 2050 from the Main Application screen IP Phones Description, Installation, and Operation...
Page 254 Page 254 of 430 Nortel Mobile Voice Client 2050 Figure 36 Call Handling screen Soft keys (self- labeled) Display Program- mable Line/ Dialpad Feature keys Menu keys Display The display is located in the central area of the skin. Messages and text are viewed on the display.
Page 255 Nortel Mobile Voice Client 2050 Page 255 of 430 Soft keys (self-labeled) There are four soft keys (self-labeled) located in the bottom row of the display. The labels on these keys depend on the call server. See Figure 36 on page 254.
Page 256 Page 256 of 430 Nortel Mobile Voice Client 2050 Figure 37 File Menu screen Run-in-background Select Run-in-background to close MVC 2050 but allow it to keep running in the background so that incoming calls can ring on your PDA. After you have completed your call, press the X in the upper right-hand corner of the PDA display to close the MVC 2050 application and return it to the background.
Page 257 Nortel Mobile Voice Client 2050 Page 257 of 430 Contacts Select Contacts to launch the Contacts dialog box. The Contacts application reads a list of contacts from the PDA Contacts list or from a list which you have synchronized onto your PDA from Outlook.
Page 258 Page 258 of 430 Nortel Mobile Voice Client 2050 Figure 38 Keys menu Call Handling icons Hold Headset/AnswerGoodbye Headset Select Headset to answer an incoming call or to obtain dial tone to place a call (see Figure 38, "Keys menu"). You can also use the Headset/Answer icon located at the top, center of the screen.
Page 259 Nortel Mobile Voice Client 2050 Page 259 of 430 Goodbye Select Goodbye to end a call. You can also use the Goodbye icon located at the top right of the screen. See Figure 38 on page 258. Hold Select Hold to place a call on hold. You can also use the Hold icon located at the top left of the screen.
Page 260 Page 260 of 430 Nortel Mobile Voice Client 2050 Figure 39 Keys > Features screen Macros Select Macros from the Keys > Features submenu to access macros (also available through the Settings > Macros dialog box). Macros can be used to make speed-dials, access voicemail, and other routine functions faster and easier.
Page 261 Nortel Mobile Voice Client 2050 Page 261 of 430 Help Select Help to access the MVC 2050 PDA-specific version of Help. See Figure 40. Figure 40 Help menu The Help menu provides the following items: • Contents • Diagnostics •...
Page 262 Page 262 of 430 Nortel Mobile Voice Client 2050 Diagnostics Diagnostics provides access to a list of methods to determine server connection state. Following are the diagnostic methods provided: • Ping • TraceRoute • RUDP Ping Also see “Profiles” on...
Page 263 Nortel Mobile Voice Client 2050 Page 263 of 430 • retractable toolbar • Message Waiting light • System Input Panel icon Figure 41 Graphical image (skin), common components Call Handling icons Message Waiting Light Display Soft keys Programmable Line/Feature keys...
Page 264 Page 264 of 430 Nortel Mobile Voice Client 2050 Figure 42 Black skin Figure 43 Blue skin 553-3001-368 Standard 7.00 August 2005...
Page 265 Nortel Mobile Voice Client 2050 Page 265 of 430 Figure 44 Lime skin Figure 45 Round skin IP Phones Description, Installation, and Operation...
Page 266 Page 266 of 430 Nortel Mobile Voice Client 2050 Icons The MVC 2050 Call Handling screen presents icon equivalents for menu items. See Figure 46: “ Call Handling screen icons (with Toolbar retracted)” page 267. Icons can be divided into three types: •...
Page 267 Nortel Mobile Voice Client 2050 Page 267 of 430 Figure 46 Call Handling screen icons (with Toolbar retracted) Call Handling Toolbar icons icons Hold Directory Headset/Answer Messages Release Shift Services Expand Copy Quit Toolbar System Input Menu Bar icon System Input...
Page 268 Page 268 of 430 Nortel Mobile Voice Client 2050 Menu Bar icons MVC 2050 provides icons which can be used instead of text menu equivalents. See Figure 46 on page 267. The following are the Menu Bar icons: • Paste •...
Page 269 Nortel Mobile Voice Client 2050 Page 269 of 430 • Copy • Quit System Input Panel To access the System Input Panel from MVC 2050, tap the System Input Panel icon on the Menu Bar in the bottom right-hand corner of the PDA. See...
Page 270 Page 270 of 430 Nortel Mobile Voice Client 2050 Figure 47 System Input using a transcriber AAA1217.bmp Using the MVC 2050 application, the keyboard can act like a dialpad, interpreting the alphabetical keys as numbers. For instance, if you type a J, K, or L, it is interpreted as a number five (5).
Page 271: Software Requirements
Nortel Mobile Voice Client 2050 Page 271 of 430 Operating parameters The operating parameters for MVC 2050 are as follows: • MVC 2050 application supports English language only. • MVC 2050 is supported on PDAs running Windows Mobile 2003. The following are the minimum recommended PDA hardware specifications: •...
Page 272: Starting Mvc 2050
PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using MVC 2050. For example, Nortel does not recommend using your PDA’s version of Internet Explorer while using MVC 2050.
Page 273: Synchronizing A Pda With A Desktop Pc Using Activesync
Nortel Mobile Voice Client 2050 Page 273 of 430 PDA battery life can affect the MVC 2050 call duration and the call volume. IMPORTANT! PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended. It provides longer call duration and increased call volume than the standard-life battery.
Page 274: Installing Mvc 2050
Page 274 of 430 Nortel Mobile Voice Client 2050 Wait for the PDA and the PC to synchronize. See Figure 48 on page 274. End of Procedure For details about synchronizing a PDA with a desktop PC, refer to the PDA Users Manual.
Page 275: Removing Mvc 2050 From Your Pda
Nortel Mobile Voice Client 2050 Page 275 of 430 Select the CD Drive. Select Setup. Follow the instructions on the screen until the Install Wizard asks you if you want to modify, install, or remove MVC 2050. Select Install. The Install Wizard installs MVC 2050. When installation finishes, a message displays on the PC: •...
Page 276 Page 276 of 430 Nortel Mobile Voice Client 2050 Figure 49 Removing MVC 2050 Configuration MVC 2050 has a flexible interface which enables end users to customize configurations for a variety of connections. About MVC 2050 About MVC 2050 identifies the application. Select About MVC 2050 from...
Page 277 Nortel Mobile Voice Client 2050 Page 277 of 430 Settings Select Settings from the File menu to access the Settings submenu. Settings provides windows for Personal settings, System settings, and Connections settings to control the behavior, appearance, and connection status of your MVC 2050.
Page 278 Page 278 of 430 Nortel Mobile Voice Client 2050 Figure 50 DHCP Setting on Server screen 553-3001-368 Standard 7.00 August 2005...
Page 279 Connection history Connection history writes connection and disconnection indication messages to the registry key “HKCU\Software\Nortel \MVC2050\Log”. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry is written. The entries contain a date and time and a description of the connection or disconnection event.
Page 280 Page 280 of 430 Nortel Mobile Voice Client 2050 message, which is the last message received by MVC 2050 before a normal session is started. Recovering: Server unreachable The Recovering: Server unreachable message is generated when MVC 2050 loses connection with the server. It indicates that the UNIStim “watchdog timer”...
Page 281 Nortel Mobile Voice Client 2050 Page 281 of 430 Use Procedure 45 to enable Auto-Create. Procedure 45 Enable Auto-Create Select Settings. Select Hardware ID. Select Auto-Create. End of Procedure Figure 52 Hardware ID screen IP Phones Description, Installation, and Operation...
Page 282 Page 282 of 430 Nortel Mobile Voice Client 2050 For more information about the Hardware ID screen, see Table 33. Table 33 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device.
Page 283 Nortel Mobile Voice Client 2050 Page 283 of 430 server. To establish the dialing rules and dialing patterns, see Mobile Voice Client 2050 User Guide. Profiles Each profile is a named file that contains a combination of servers and other attributes that control connection, behavior, and appearance of the MVC 2050.
Page 284 Page 284 of 430 Nortel Mobile Voice Client 2050 Figure 53 Profiles screen AAA1189.bmp When a new profile has been created and selected, the values on all of the other tabs have been set to the defaults for this profile. Any value modified on any of the other tabs will be associated with this profile until another profile is selected.
Page 285 Nortel Mobile Voice Client 2050 Page 285 of 430 Following are descriptions of the events for which the sounds are used. See Figure 54 on page 285. Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server.
Page 286 Page 286 of 430 Nortel Mobile Voice Client 2050 Audio Quality Audio quality is controlled from two screens: • Audio, the quality slider tab • Advanced Audio Audio quality slider tab You can control audio quality using the slider tab to reduce audio delay and increase audio clarity.
Page 287 Nortel Mobile Voice Client 2050 Page 287 of 430 Use the following procedure to disable the Automatic Gain Control. Procedure 46 Disabling Automatic Gain Control Select Start. Select Settings. Select System. Select iPAQ Audio. Select Automatic Gain Control. Select Disable.
Page 288 Page 288 of 430 Nortel Mobile Voice Client 2050 Figure 55 Advanced Audio screen 553-3001-368 Standard 7.00 August 2005...
Page 289 Nortel Mobile Voice Client 2050 Page 289 of 430 See Table 34 for more information about the Advanced Audio screen. Table 34 Advanced Audio screen Selection Description NetEQ (Global IP Sound) NetEQ packet loss concealment software is the default mode of operation.
Page 290 Page 290 of 430 Nortel Mobile Voice Client 2050 Jitter Buffer Global IP Sound NetEQ, bundled with MVC 2050 software, provides loss concealment and compensation for up to 30% packet loss. NetEQ is an advanced jitter buffer and packet loss concealment unit that delivers improvements in sound quality, while minimizing latency, for IP telephone systems.
Page 291 Nortel Mobile Voice Client 2050 Page 291 of 430 Listener IP Use the Listener IP screen to override the port assignments when there is a conflicting application on the PDA. See Table 35 for information about selections available on the Listener IP screen.
Page 292 Page 292 of 430 Nortel Mobile Voice Client 2050 To select an existing macro, tap the down arrow in the Macro list box and make your selection. To delete a selected macro, tap the Delete icon (the button to the right of the list box).
Page 293: Mvc 2050 And Wlan
Nortel Mobile Voice Client 2050 Page 293 of 430 Contents A list of the macro’s contents appears in the Contents list box. Once there are two or more entries in this box, the keystrokes can be moved around by using the up and down buttons which appear to the right of the box.
Page 294: Roaming And Handover
Page 294 of 430 Nortel Mobile Voice Client 2050 WiFi ActiveSync of a PDA with a PC can be accomplished using Wireless Fidelity (WiFi). CAUTION When you return the PDA to its cradle, if you want to maintain the MVC 2050 connection to the server, deactivate ActiveSync.
Page 295 Installation and configuration ....... . Introduction This section explains how to install and configure the Nortel WLAN Handset 2210 and Nortel WLAN Handset 2211. For information on using these WLAN Handsets, see the WLAN Handset 2210 User Guide and WLAN Handset 2211 User Guide.
Page 296 Page 296 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Handsets. Any differences in operation of the WLAN Handsets are clearly documented. WLAN Handset 2210 and WLAN Handset 2211 differences The differences between the WLAN Handset 2210 and WLAN Handset 2211 are as follows: •...
Page 297 Nortel WLAN Handset 2210 and WLAN Handset 2211 Page 297 of 430 Figure 57 WLAN Handset 2210 IP Phones Description, Installation, and Operation...
Page 298 Page 298 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Figure 58 WLAN Handset 2211 553-3001-368 Standard 7.00 August 2005...
Page 299 Nortel WLAN Handset 2210 and WLAN Handset 2211 Page 299 of 430 Table 36 WLAN Handset components and functions Component Function Power On/Start Call Use the Power On/Start Call key to turn on your WLAN Handset 2210. This key also affects some of the states of the handset.
Page 300 Page 300 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Supported features The WLAN Handsets support the following additional features: • bandwidth management mechanism (using bandwidth zones) • Wired Equivalent Privacy (WEP) with both 40-bit and 128-bit encryption, as defined by the 802.11b specification •...
Page 301 Nortel WLAN Handset 2210 and WLAN Handset 2211 Page 301 of 430 Display characteristics This section summarizes the display features of the WLAN Handsets. Figure 59 WLAN Handset display The WLAN Handsets have three display areas: • The upper display area is a status row that displays the handset status. It can include: a battery-level indicator, left and right arrows, a series of dots, and a message waiting indicator.
Page 302 Page 302 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Key numbers 17 - 31 support the features A03, A06, CFW, CHG, CPN, PRK, PRS, RGA, RNP, SCC, SCU, SSC, SSU and TRN, as listed in Table 37 on page 302.
Page 303 Nortel WLAN Handset 2210 and WLAN Handset 2211 Page 303 of 430 Table 37 WLAN Handset dedicated keys (Part 2 of 2) Key number Response Description Key 22 Ringing Number Pickup key Removes function or feature from key Key 23...
Page 304 Page 304 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Package components Table 38 lists the package components for the WLAN Handsets. Table 38 WLAN Handset component list (Part 1 of 4) WLAN Handset 2210 kit North America...
Page 305 WLAN Handset 2211 carrying case, yellow NTTQ5121/A0548943 WLAN Handset 2211 carrying case, (key cover) yellow NTTQ5141/A0548945 Nortel WLAN IP Telephony Manager 2245, a minimum of one NTTQ60AA/A048950 Telephony Manager is required per system order WLAN Application Gateway 2246 64 users...
Page 306 Page 306 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Table 38 WLAN Handset component list (Part 3 of 4) The following items must be ordered with the applicable power supply: WLAN Handset 2210 Desktop Charger WLAN Handset 2211 Desktop Charger...
Page 307 Nortel WLAN Handset 2210 and WLAN Handset 2211 Page 307 of 430 Table 38 WLAN Handset component list (Part 4 of 4) Power supplies — WLAN Handset 2211 Gang Charger: • North America NTTQ4301/A0548951 • Europe NTTQ4311/A0548952 • UK-HK NTTQ4321/A0548953 •...
Page 308: Installation And Configuration
Page 308 of 430 Nortel WLAN Handset 2210 and WLAN Handset 2211 Before you begin Before you configure a WLAN Handset, the Nortel WLAN IP Telephony network must be installed and configured. The Nortel WLAN IP Telephony network consists of the following components: •...
Page 309 Page 309 of 430 Nortel IP Audio Conference Phone 2033 Contents Introduction ..........
Page 310: Description
This section explains how to install and maintain the IP Audio Conference Phone 2033. For information on using the IP Audio Conference Phone 2033, see the Nortel IP Audio Conference 2033 User Guide. This section contains the following procedures: •...
Page 311: Extension Microphones
Nortel IP Audio Conference Phone 2033 Page 311 of 430 Figure 60 IP Audio Conference Phone 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each...
Page 312 Figure 61 Extension microphone Table 39 lists the components and functions of the IP Audio Conference Phone 2033. Table 39 Nortel IP Audio Conference Phone 2033 components and functions (Part 1 of 3) Component Function Line (DN) key Use the...
Page 313 Nortel IP Audio Conference Phone 2033 Page 313 of 430 Table 39 Nortel IP Audio Conference Phone 2033 components and functions (Part 2 of 3) Component Function Hold key Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold.
Page 314 Page 314 of 430 Nortel IP Audio Conference Phone 2033 Table 39 Nortel IP Audio Conference Phone 2033 components and functions (Part 3 of 3) Component Function Services key Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): —...
Page 315: Diagnostic Utilities
For further information on Diagnostic Utilities, refer to Appendix D:“IP Phone diagnostic utilities” on page 367. Supported features The Nortel IP Audio Conference Phone 2033 supports the following additional features: • 802.1Q VLAN and Layer 2 priority bit support, an industry standard for managing bandwidth usage •...
Page 316 Page 316 of 430 Nortel IP Audio Conference Phone 2033 Figure 62 IP Audio Conference Phone 2033 display areas Cleaning the IP Phone display screen Press the Goodbye key and gently wipe the IP Phone display screen with a soft, dry cloth.
Page 317 Nortel IP Audio Conference Phone 2033 Page 317 of 430 • Date and time information (if the IP Phone is in an idle state) • Set information The information in the display area changes, according to the call processing state and active features.
Page 318: Key Number Assignments
Page 318 of 430 Nortel IP Audio Conference Phone 2033 character to the right. (If the label is six characters long, the last or rightmost character is truncated.) If a soft key is enabled, the icon state changes to on.
Page 319: Package Components
Nortel IP Audio Conference Phone 2033 Page 319 of 430 Table 40 IP Audio Conference Phone 2033 soft keys (Part 2 of 2) Key number Response Description Key 23 Reserved for speed dial Speed dial includes SCU, SCC, SSU, Key 24...
Page 320 Page 320 of 430 Nortel IP Audio Conference Phone 2033 Table 41 IP Audio Conference Phone 2033 components list IP Audio Conference Phone 2033 package contents include: • IP Audio Conference Phone 2033 (charcoal) NTEX11AA70 • 7 ft. CAT5 Ethernet cable •...
Page 321: Before You Begin
Nortel IP Audio Conference Phone 2033 Page 321 of 430 Before you begin The following section provides a step-by-step guide through the IP Audio Conference Phone 2033 installation process. Before installing the IP Audio Conference Phone 2033, complete Procedure 47 “Pre-installation checklist”...
Page 322: First Time Installation
Page 322 of 430 Nortel IP Audio Conference Phone 2033 First time installation CAUTION — Service Interruption Do not plug your IP Audio Conference Phone 2033 into an ISDN connection. Severe damage can result. Consult your system administrator to ensure you are plugging your IP Phone into a 10/100BaseT Ethernet jack.
Page 323 Nortel IP Audio Conference Phone 2033 Page 323 of 430 IP address, subnet mask, default Gateway, and TFTP Server IP address) are retrieved from the DHCP server. The IP Audio Conference Phone 2033 password, node ID and TN must be entered manually from the dialpad.
Page 324 Page 324 of 430 Nortel IP Audio Conference Phone 2033 TN cc uu ECHG yes ITEM cls hfa ITEM Note: You must enter HFA for proper set operation. The patch HFA-MPLR19682 must be loaded and activated before you can enter HFA.
Page 325 Nortel IP Audio Conference Phone 2033 Page 325 of 430 The middle port of the PIM (see Figure 64 on page 324) has an attached CAT5 Ethernet cable. Thread the cord through the channel on the bottom of the IP Phone and plug it into the PIM port on the IP Phone. See...
Page 326 Conference Phone 2033 attempts to locate the connect server. Wait until it is finished, and then begin the power-up sequence again. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, you will see the Nortel logo and Starting DHCP will appear at the bottom of the screen.
Page 327 Nortel IP Audio Conference Phone 2033 Page 327 of 430 Enter the following information provided by your system administrator: Screen prompt Description set IP a valid IP Audio Conference Phone 2033 IP address net msk a subnet mask def gw...
Page 328 Page 328 of 430 Nortel IP Audio Conference Phone 2033 Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP The node IP address of the IP line node S1 Port...
Page 329 Nortel IP Audio Conference Phone 2033 Page 329 of 430 1-MA Enter a VLAN ID manually, then press OK. The following VLAN ID displays: Manual Cfg VLAN: 1234 Note: The VLAN ID is entered as a decimal. The VLAN ID is a 12-bit value between 0 and 4095.
Page 330 Page 330 of 430 Nortel IP Audio Conference Phone 2033 Note: The IP Audio Conference Phone 2033 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to IP Line: Description, Installation, and Operation (553-3001-365).
Page 331 Nortel IP Audio Conference Phone 2033 Page 331 of 430 Procedure 49 Installing an IP Audio Conference Phone 2033 for the first time using DHCP Configure a virtual loop on the system using LD 97. For more information, see Software Input/Output: Administration (553-3001-311).
Page 332 Conference Phone 2033 attempts to locate the connect server. Wait until it is finished, and then begin the power-up sequence again. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, you will see the Nortel logo and Starting DHCP will appear at the bottom of the screen.
Page 333 Nortel IP Audio Conference Phone 2033 Page 333 of 430 If you select Partial DHCP, then you must enter the following parameters: Screen prompt Description S1 IP the node IP address of the IP line node S1 Port this is a fixed value: 4100...
Page 334 Page 334 of 430 Nortel IP Audio Conference Phone 2033 2-Au Enter a VLAN ID automatically. This prompt exists to support future implementation of DHCP. VLANFILTER (0-No, 1-Yes) Default 0 (for No) You will not be prompted for VLANFILTER if VLAN? is not enabled.
Page 335: Startup Sequence
TN. You can not use backspace to move to the loop, shelf or card fields. The IP Phone 2001 registers with the Terminal Proxy Server (TPS) and, if needed, begins the firmware download. This takes several minutes.
Page 336: Full Duplex Mode
Page 336 of 430 Nortel IP Audio Conference Phone 2033 • finding a default Gateway server • authenticating the user Table 42 lists a summary of the IP parameters and how they are obtained. Note: For all static IP address assignments, your system administrator provides the network information.
Page 337 Procedure 50 Disabling Auto Negotiate and enabling Full Duplex mode Reset the IP Phone by disconnecting and re-connecting power. When the Nortel logo appears, press each of the soft keys in sequence. See Procedure 49 on page 331. If no other configuration changes are required, press the soft key repeatedly until the Duplex network option appears.
Page 338: Reinstalling An Ip Audio Conference Phone 2033
Page 338 of 430 Nortel IP Audio Conference Phone 2033 default gateway. In this scenario, all traffic from the victim’s machine flows through the malicious device. To enable GARP Protection during configuration, refer to Procedure 48, “Installing an IP Audio Conference Phone 2033 for the first time using manual configuration”...
Page 339: Replacing An Ip Audio Conference Phone 2033
Nortel IP Audio Conference Phone 2033 Page 339 of 430 Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The IP Audio Conference Phone 2033 by default will place you in the units field of the TN. You can not use backspace to move to the loop, shelf or card fields.
Page 340: Removing An Ip Audio Conference Phone 2033 From Service
Page 340 of 430 Nortel IP Audio Conference Phone 2033 Removing an IP Audio Conference Phone 2033 from service Procedure 53 Removing an IP Audio Conference Phone 2033 from service Disconnect the IP Audio Conference Phone 2033 from the network or turn off the power.
Page 341: Sip Phone
SIP initiates real-time, multimedia sessions which can integrate voice, data, and video. Nortel supports certified compatible third-party SIP phones. In contrast to IP Phones, SIP Phones use an industry standard open standards-based signaling protocol, whereas IP Phone signaling is UNIStim based. A Signaling Server is required to establish signaling for SIP Phones and SIP Phones exchange signaling with SIP components residing on the Signaling Server.
Page 342 CS 1000 systems and a SIP domain. The SIP Gateway is implemented according to SIP standards. The SIP Gateway connects CS 1000 systems to other Nortel or third-party SIP-enabled products. This direct SIP interface is used to interwork with products such as the Multimedia Communication Server (MCS) 5100 or CS 2000.
Page 343: Sip Phone Features
SIP Phone Page 343 of 430 SIP Phone features The following is a list of features delivered through the Communication Server 1000: • Calling Line Identification (CLID) • Network Call Party Name display • Network Call Redirection • Message Waiting Indication •...
Page 344: Installation And Configuration Overview
Page 344 of 430 SIP Phone Installation and configuration overview A SIP Phone must be installed and properly configured before it can be used. SIP Phone configuration involves configuration on the phone itself and configuration on the Signaling Server. • Follow the manufacturer’s installation and configuration instructions to set up your SIP Phone.
Page 345 Page 345 of 430 Features overview Contents Introduction ..........Corporate Directory.
Page 346: Corporate Directory
Page 346 of 430 Features overview Corporate Directory The Corporate Directory feature extends the use of a system database, created from Optivity Telephony Manager (OTM) information, to the IP Phones. This database is downloaded and stored on the system CPU platform. For information about using Corporate Directory from IP Phones, see the appropriate user guide.
Page 347: Password Administration
Features overview Page 347 of 430 Password Administration Once the Station Control password (SCPW) has been set by the system administrator on the Call Server, end users can operate this feature from IP Phones to protect private directory information stored on the Application Server.
Page 348 Page 348 of 430 Features overview geographic location. For more information about the E911 for Virtual Office feature, see Emergency Services Access: Description and Administration (553-3001-313). 553-3001-368 Standard 7.00 August 2005...
Page 349: Ip Phone Power Requirements
Note: You must order a country-specific power adapter. See the IP Phone components list table in the applicable IP Phone chapter for AC adapter descriptions and product codes. Nortel does not advise connecting a local power adapter in addition to power over Ethernet. IP Phones...
Page 350 Table 43 provides power requirements for Phase II IP Phones using Power over Ethernet Classification 2. Table 43 Power requirements for Phase II IP Phones using Power over Ethernet Classification 2 IP Phone Product Code Maximum Load Normal Load 2001 NTDU90BA 5.0 W 3.4 W 2002 NTDU91BA 5.0 W 3.4 W...
Page 351: Environmental Specifications
Appendix A: Specifications Page 351 of 430 Environmental specifications Table 45 shows the environmental specifications of the IP Phones. Table 45 IP Phones environmental specifications Parameter Specifications Operating temperature +5° to +40° C, ambient Operating humidity 95% RH (29 g/m3 mean absolute humidity) Storage temperature –40°...
Page 352 Page 352 of 430 Appendix A: Specifications 553-3001-368 Standard 7.00 August 2005...
Page 353 VLAN IDs ..........Introduction The 802.1Q support is available for IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Audio Conference Phone 2033, IP Phone 2007, and the IP Softphone 2050 (through the PC operating system).
Page 354: Description
• a 12-bit VLAN ID field IP Phone support The IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Phone 2007, and the IP Audio Conference Phone 2033 support 802.1Q as follows: • 802.1Q can be enabled or disabled at boot time using manual configuration or control downloaded from the TPS.
Page 355 The IP Phone’s Ethernet driver filters packets by the VLAN tag and MAC address. Tagged traffic is prioritized and routed based on the priority bits. For more information on configuring 802.1Q on an IP Phone 2001, see “First-time installation” on page For more information on configuring 802.1Q on an IP Phone 2002, see...
Page 356: Ip Softphone 2050 Support
Page 356 of 430 Appendix B: 802.1Q VLAN description For more information on configuring 802.1Q on the IP Audio Conference Phone 2033, see “First time installation” on page 322. IP Softphone 2050 support The IP Softphone 2050 supports 802.1Q with Windows 2000. By default, when 802.1Q is enabled, the priority bits of all frames are set to 6 and the VLAN ID is set to 0 (a restriction of Windows 2000).
Page 357: Vlan Ids
IP Phone has been configured as such, the following steps are automatically taken to obtain the VOICE VLAN ID: The IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Phone 2007, and IP Audio Conference Phone 2033 perform an initial DHCP Discovery Request in the default VLAN.
Page 358: Enhanced Vlan Tagging
Page 358 of 430 Appendix B: 802.1Q VLAN description The telephone rejects the DCHP offer (accepts it but immediately gives up the lease). The telephone reboots and sends a DHCP Discovery Request with the first VLAN ID from the saved list. This is repeated for each VLAN ID in the list until a response is received.
Page 359 Appendix B: 802.1Q VLAN description Page 359 of 430 Enable/Disable menu is available to enable or disable telephony packets filtering based on a VLAN ID. The Enable/Disable menu is only available if tagging is enabled on the telephony port. IMPORTANT! VLAN filtering on the telephony port is disabled by default.
Page 360 Page 360 of 430 Appendix B: 802.1Q VLAN description 553-3001-368 Standard 7.00 August 2005...
Page 361 Dialpad entry ......... . Introduction The 802.1x support is available for IP Phone 2001, IP Phone 2002, and IP Phone 2004.
Page 362 Procedure 55 Enable the 802.1x supplicant Reset the phone by disconnecting and reconnecting power. When the Nortel logo appears, press each of the soft keys in sequence. For information on configuring the IP Phone 2001, see Procedure 2 on page 41, “Installing an IP Phone 2001 for the first time using manual...
Page 363 Appendix C: 802.1x Port-based network access control Page 363 of 430 For information on configuring the IP Phone 2002, see Procedure 10 on page 75, “Installing an IP Phone 2002 for the first time using manual configuration” on page 75”. For information on configuring the IP Phone 2004, see Procedure 18 on page 110, “Installing an IP Phone 2004 for the first time using manual...
Page 364 Procedure 56 Disabling 802.1x supplicant Reset the IP Phone by disconnecting and reconnecting power. When the Nortel logo appears, press each of the soft keys in sequence. For information on configuring the IP Phone 2001, see Procedure 2 on page 41, “Installing an IP Phone 2001 for the first time using manual...
Page 365: Dialpad Entry
The entry is accepted if either a new key is pressed or if two seconds pass with no entry. The insertion point moves one space to the right. For example, to enter the word “Nortel”, press the following key sequence:...
Page 366 Page 366 of 430 Appendix C: 802.1x Port-based network access control Table 46:Character key mappings Generates _ - . ! @ $ % & + 1 a b c A B C 2 d e f D E F 3 g h i G H I 4 j k l J K L 5 m n o M N O 6...
Page 367: Network Diagnostic Utilities
IP Phone Diagnostics Network Diagnostic Utilities Network Diagnostic Utilities are accessible on IP Phone 2001, IP Phone 2002, IP Phone 2004, and the IP Audio Conference Phone 2033 to IP Phones Description, Installation, and Operation...
Page 368 Information Process, RUDP Statistics, and Network QoS Process. IP Phone-based Network Diagnostic Utilities are available for Phase II Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and the IP Audio Conference Phone 2033. See Table 47 for a description of diagnostic utilities availability for each phone state.
Page 369 Appendix D: IP Phone diagnostic utilities Page 369 of 430 Table 47 Network Diagnostic Utilities availability (Part 2 of 2) After IP Before IP Address Registered Call in Function module Address assignment, (TPS) - Remote progress assignment unregistered - Mode (TPS) Local Mode UNIStim/RUDP...
Page 370 Page 370 of 430 Appendix D: IP Phone diagnostic utilities IP Networking statistics In Local or Remote Mode, the system administrator can view information on the packets sent, packets received, broadcast packets received, multicast packets received, incoming packets discarded, and outgoing packets discarded.
Page 371: Accessing Network Diagnostic Utilities From The Ip Phone
Appendix D: IP Phone diagnostic utilities Page 371 of 430 • Connected • Acquired • Authorizing • Held • Authorized • Dbl Authd DeviceID The system administrator uses this option to check the user name configured for the device that is sent to the switch for authentication. This should match the corresponding entry in the RADIUS Server.
Page 372 Page 372 of 430 Appendix D: IP Phone diagnostic utilities Procedure 57 Accessing the Network Diagnostic Tools menu in Local mode Double-click the Services key. The Local Main Menu, Network Diagnostic Tools, appears. Press Cancel to quit, or use the Navigation keys to scroll through the menu and select one of the following: •...
Page 373 Appendix D: IP Phone diagnostic utilities Page 373 of 430 Procedure 59 Executing TraceRoute Select TraceRoute from the Network Diagnostic Tools submenu. Press the IP soft key and enter the IP address to trace. Press the Tracert soft key. The results of the TraceRoute appear on the display.
Page 374 Page 374 of 430 Appendix D: IP Phone diagnostic utilities Procedure 62 Accessing IP Set & DHCP Information Select IP Set & DHCP Information from the Network Diagnostic Tools menu. The IP Set and DHCP information appears on the display. Use the Navigation keys to browse the data.
Page 375 Appendix D: IP Phone diagnostic utilities Page 375 of 430 • EtherStats (Ethernet Statistics) • IP Stats (IP Statistics) • RUDP Stats (RUDP Statistics) • QoS Stats (Quality of Service Statistics) End of Procedure Procedure 64 Accessing Diagnostic Tools in Remote mode Select Diagnostic Tools from the Diagnostics submenu.
Page 376 Page 376 of 430 Appendix D: IP Phone diagnostic utilities — If the destination IP address is in the list, press the Select soft key to select the IP address. Press the Select soft key again to return to the Ping submenu. —...
Page 377 Appendix D: IP Phone diagnostic utilities Page 377 of 430 Procedure 68 Reviewing the results of the Ping Use the Navigation keys to scroll to the Last Ping submenu item. Press the Select soft key. Use the Navigation keys to scroll through the results. Press the Cancel soft key to return to the Ping submenu.
Page 378 Page 378 of 430 Appendix D: IP Phone diagnostic utilities Press the Select soft key to save the new IP address, or press the Cancel soft key to return to the TraceRoute submenu. End of Procedure Procedure 70 Changing the number of Hops From the TraceRoute submenu, use the Navigation keys to scroll to the Max Nr of Hops submenu item.
Page 379 Appendix D: IP Phone diagnostic utilities Page 379 of 430 Use the Navigation keys to scroll through the results. Press the Cancel soft key to return to the TraceRoute submenu. End of Procedure Ethernet Statistics Use Procedure 73 to access the EtherStats submenu item in Remote mode. Procedure 73 Browsing Ethernet Statistics Select EtherStats from the Diagnostics submenu.
Page 380 Page 380 of 430 Appendix D: IP Phone diagnostic utilities Procedure 75 Checking 802.1x Supplicant Authentication state Select EtherStats from the Diagnostics submenu. Scroll through the EtherStats menu and select Authentication State. Press the Select soft key. Do one of the following: Press the OK soft key to return to the EtherStats submenu.
Page 381 Appendix D: IP Phone diagnostic utilities Page 381 of 430 Press the OK soft key to return to the EtherStats submenu. Use the Navigation keys to browse the data. Press the Cancel soft keyto return to the EtherStats submenu. End of Procedure IP Statistics Use Procedure 78 to access the IP Stats submenu item in Remote mode.
Page 382: Network Diagnostic Utilities Data Display Pages
Data from the diagnostic utilities is displayed on the IP Phone screen display. One line of data at a time is displayed on IP Phone 2001, IP Audio Conference Phone 2033, and IP Phone 2002 and 3 lines of data are displayed at a time on 553-3001-368 Standard 7.00...
Page 383 Appendix D: IP Phone diagnostic utilities Page 383 of 430 IP Phone 2004. Each line of data is up to 24 characters long. Use the navigation keys to scroll through the lines of data. Local Mode data display pages The following figures illustrate the Network Diagnostic Utilities data display pages in Local Mode.
Page 384 Page 384 of 430 Appendix D: IP Phone diagnostic utilities Figure 67 TraceRoute data display screen xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx In Figure 67,...
Page 385 Appendix D: IP Phone diagnostic utilities Page 385 of 430 Figure 68 Ethernet Statistics data display page 1.Link: UP/Down 2.Duplex:Full/Half 3.Speed: xxx (MB) 4.Auto Sense/Negotiate Auto-Nego Capability:Y/N Auto-Nego Completed:Y/N 5.VLANPriority:xxx 6.VLANID:xxxx 7.PktColl:xxxxxxxxxx 8.CRCErrors:xxxxxxxxxx 9.FrameErrors:xxxxxxxxxx In Figure 68, • Duplex = duplex mode •...
Page 386 Page 386 of 430 Appendix D: IP Phone diagnostic utilities IP Networking Statistics Figure 69 illustrates the data displayed from the IP Networking Statistics submenu item. Figure 69 IP Networking Statistics data display screen 1. Packet Tx: xxxxxxxxxx 2. PacketRx: xxxxxxxxxx 3.
Page 387 Appendix D: IP Phone diagnostic utilities Page 387 of 430 Figure 70 DHCP information data display page 1.Configuration: NetworkDataValided:Yes/No MACAddressStored:Yes/No PerformDHCP:Full/Partial VLANEnable:Yes/No VLANConfig:Manual/Auto VLANIDsDiscovered:Yes/No PrimaryServer:S1/S2 2.FWVersion:xxxxxxx 3.HWIDxxxxxxxxxxxxxxxxxx 4.SetIP:xxx.xxx.xxx.xxx 5.SbMask:xxx.xxx.xxx.xxx 6.GtWay:xxx.xxx.xxx.xxx 7.PROMS1:xxx.xxx.xxx.xxx Port:xxxx Act:xxx Retries:xxx 8.PROMS2:xxx.xxx.xxx.xxx Port:xxxx Act:xxx Retries:xxx 9.VLANPriority:xxx 10.VLANID:xxxx 11.DHCPRespondString: xxxxxxxxxxxxxxxxxxxxxxxx xxxxx..
Page 388 Page 388 of 430 Appendix D: IP Phone diagnostic utilities In Figure 70, • NetworkDataValided = is EEPROM Network Data valided? • MACAddressStored = is MAC Address stored in EEPROM? • FWVersion = IP Phone firmware version • HWID = IP Phone hardware ID •...
Page 389 Appendix D: IP Phone diagnostic utilities Page 389 of 430 RTP/RTCP statistics Figure 72 illustrates the data displayed from the RTP/RTCP statistics submenu item. Figure 72 RTP/RTCP statistics data display page 1.EndIP:xxx.xxx.xxx.xxx 2.PortID:xxxx 3.PacketTX:xxxxxxxxxx 4.PacketRx:xxxxxxxxxx 5.DiscPktRx:xxxxxxxxxx 6.PacketLossRx:xxx% 7.JittAveRx:xxxxxxxxxx 8.JittMaxRx:xxxxxxxxxx 9.RdTripDelay:xxxxx ms In Figure 72, •...
Page 390 Page 390 of 430 Appendix D: IP Phone diagnostic utilities Remote Mode data display pages The following figures illustrate the Network Diagnostic Utilities data display pages in Remote Mode. PING Figure 73 illustrates the data displayed from the Ping Diagnostic Tool. Figure 73 Ping data display page Rx 64 bytes time xx ms...
Page 391 Appendix D: IP Phone diagnostic utilities Page 391 of 430 TraceRoute Figure 74 illustrates the data displayed from the Tracert Diagnostic tool. Figure 74 Tracert data display screen Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx...
Page 392 Page 392 of 430 Appendix D: IP Phone diagnostic utilities Ethernet Statistics Figure 75 illustrates the data displayed from the EtherStats submenu item. Figure 75 Ethernet statistics data display screen 1.Link: UP/Down 2.Duplex:Full/Half 3.Speed: xxx (MB) 4.Auto Sense/Negotiate Auto-Nego Capability: Y/N Auto-Nego Completed: Y/N 5.VLANPriority:xxx 6.VLANID:xxxx...
Page 393 Appendix D: IP Phone diagnostic utilities Page 393 of 430 IP Networking Statistics Figure 76 illustrates the data displayed from the IP Stats submenu item. Figure 76 IP Networking statistics data display screen 1. Packet TX: xxxxxxxxxx 2. Packet Rx: xxxxxxxxxx 3.
Page 394 Page 394 of 430 Appendix D: IP Phone diagnostic utilities RUDP statistics data display screen (TPS) Figure 77 illustrates the data displayed from the RUDP Stats submenu item. Figure 77 RUDP statistics data display page 1.MessageTx:xxxxxxxxxxxx 2.MessageRx:xxxxxxxxxxxx 3.Retries:xxxxxxxxxxxx 4.UpTime:xxx/xx/xx/xx In Figure 77, •...
Page 395 Appendix D: IP Phone diagnostic utilities Page 395 of 430 In Figure 78, • EndIP = endpoint IP address • PortID = port ID • PacketTx = RTP packets sent • Packet Rx = RTP packets received • DPacketRx = BTR Disorder packets received •...
Page 396 Page 396 of 430 Appendix D: IP Phone diagnostic utilities For detailed information about the NAT Traversal feature, refer to IP Line: Description, Installation, and Operation (553-3001-365). Network Address Translation information accessible from the IP Phones includes: — Public Set IP –...
Page 397: Using Cli Commands
Press the navigation keys to scroll through the NAT information. IMPORTANT! Nortel recommends partial DHCP configuration for IP Phones residing behind a NAT router unless the NAT router supports special configuration of the DHCP server. For more information, refer to IP Line: Description, Installation, and Operation (553-3001-365).
Page 398 Page 398 of 430 Appendix D: IP Phone diagnostic utilities Note: For an IP Phone behind a NAT, the IP address is composed of the public address followed by the private address in parentheses (see Table 48 on page 399). For an IP Phone without a NAT, the IP address is the signaling IP address of the IP Phone as seen by the LTPS (see Table 49 on page 399).
Page 399 Appendix D: IP Phone diagnostic utilities Page 399 of 430 Table 48 provides the output format of the IDU commands in LD 32 for an IP Phone with a NAT. Table 48 IDU command printout in LD 32 for IP Phone with a NAT Item Description ISET TN:...
Page 400: Configure Ip Phone 2007 Local Options
Page 400 of 430 Appendix D: IP Phone diagnostic utilities Table 49 IDU command printout in LD 32 for IP Phone without a NAT (Part 2 of 2) Item Description ISET IP ADR xx.x.x.xxx:xxxx LTPS IP ADR xx.xx.xxx.xx MANUFACTURER CODE [NAME] MODEL NT CODE:...
Page 401 Appendix D: IP Phone diagnostic utilities Page 401 of 430 • Local Diagnostics • Touch Panel Setup • Contrast and Brightness • USB devices • TFTP Upgrade • Preferences Note: Entering Text in the Tools menu items is easier with a USB keyboard.
Page 402 Page 402 of 430 Appendix D: IP Phone diagnostic utilities – To change the setting, choose an entry in the drop-down list. • DATA VLAN – To change the setting, choose an entry in the drop-down list. • Duplex setting –...
Page 403 Appendix D: IP Phone diagnostic utilities Page 403 of 430 The number of hops for the Tracert command are shown in the top bar of the screen. The default is 30. To change the number of hops, tap on the number and enter a new value using the USB keyboard.
Page 404 Page 404 of 430 Appendix D: IP Phone diagnostic utilities Trace complete. 10 To stop Tracert before it completes, tap the Stop soft key. The Stop soft key becomes the Exit soft key when Tracert stops. 11 Tap the Exit soft key to return to the Local Diagnostics menu. End of Procedure Procedure 84 Using Ethernet Statistics tool...
Page 405 Appendix D: IP Phone diagnostic utilities Page 405 of 430 The NIPort soft key changes to the PCPort soft key and the tool displays the statistics for the Personal Computer port (PCPort). The following statistics are displayed: • Link Status •...
Page 406 Page 406 of 430 Appendix D: IP Phone diagnostic utilities The following statistics are displayed: • Packets sent • Packets received • Broadcast Packets received (Rx) • Multicast Packets received (Rx) • Incoming Packets discarded • Outgoing Packets discarded • Unknown protocols (Unknown protos •...
Page 407 Appendix D: IP Phone diagnostic utilities Page 407 of 430 Procedure 86 Using the IPSet&DHCP Information tool Tap the Tools icon. Tap the Local Diagnostics soft key. Tap the IPSet&DHCP Information soft key. The tool displays the Exit soft key at the bottom of the display and the following information: •...
Page 408 Page 408 of 430 Appendix D: IP Phone diagnostic utilities 553-3001-368 Standard 7.00 August 2005...
Page 409: Tftp Server Planning
Page 409 of 430 Appendix E: TFTP Server Introduction A Trivial File Transfer Protocol (TFTP) Server is required in an IP Telephony system to distribute firmware to IP Phones. The TFTP Server can reside on a subnet other than the Call Server and can be located on either side of the firewall.
Page 410 To reduce the number of retries and error messages, manage the download process by staggering the times the IP Phones download the firmware. Nortel has tested the following TFTP Servers. They are listed in order of preference: •...
Page 411 Procedure 87 Upgrade the firmware Note: Nortel recommends that the user ends an active call before performing firmware upgrade otherwise results may be unpredictable. Select the TFTP Upgrade option in the Service > Option > Tools Menu. See Figure 79 on page 412.
Page 412 Page 412 of 430 Appendix E: TFTP Server Figure 79 TFTP Upgrade menu option Enter the IP address for the TFTP Server in the TFTP IP: edit box. The keypad can be used to enter the IP address by substituting star ( ) as dot ).
Page 413 Appendix E: TFTP Server Page 413 of 430 Figure 80 TFTP Server IP address screen Tap on the Read_Configuration button. The IP Phone reads the configuration file information from the TFTP Server and displays the image information in the dialog box. Check your network connection if the phone cannot read the configuration file.
Page 414 Page 414 of 430 Appendix E: TFTP Server Figure 81 Configuration file information Press the Download button to start the TFTP Server. The phone will go blank briefly. Then the message “Starting TFTP download” appears on the screen. Then the firmware is downloaded. The message “Writing firmware to Flash ROM”...
Page 415 Appendix E: TFTP Server Page 415 of 430 Connection to the Server After the Nortel logo appears in the display screen, or upon exiting the Configuration menu, the phone attempts to contact the TFTP Server to check for firmware upgrades.
Page 416 Appendix E: TFTP Server Figure 82: TFTP Server on a network Call Server SSC Card ELAN subnet Signaling Server Media Card CallPilot SCCS TLAN subnet Nortel Server subnet Firmware TFTP Server Layer 3 Routing Switch Client subnet 553-3001-368 Standard 7.00 August 2005...
Page 417 Page 417 of 430 Appendix F: Active Call Failover The Active Call Failover (ACF) feature enables an IP Phone to reregister in the ACF mode during a Signaling Server failure. The ACF mode preserves the following: • active media stream •...
Page 418 Page 418 of 430 Appendix F: Active Call Failover 553-3001-368 Standard 7.00 August 2005...
Page 419 Page 419 of 430 Index Numerics Answer key, 211 IP Softphone 2050, 192 12-button dialpad, 251, 254 3-port switch distance from, 293 and 802.1Q header, 66, 356 Application menu 802.11b IP Softphone 2050, 190 wireless ethernet networking, 293 language selection, 204 802.1Q, 353 audible notification Ethernet frame, 354...
Page 420 252 Charge account key IP Softphone 2050, 204 Default gateway, 109, 150 Checking Ethernet Statistics IP Phone 2001, 54 IP Phone 2002, 43, 77, 327 Clear Type, 252 def gw See Default gateway Closet power, 112, 118, 153, 159...
Page 421 Echo cancellers, 217 data display pages, 382 Emergency Services for Virtual Office, 347 DeviceID, 371 Enabling Full Duplex mode IP Phone 2001, 54, 337 DHCP information process, 370 enclosed spaces, 293 Ethernet statistics, 369 IDU command printout in LD 32 for IP Phone...
Page 422 Page 422 of 430 Index frame sizes, 290 Higher Quality audio quality on IP Softphone 2050, 229 Full Duplex mode IP Phone 2001, 53, 336 Highwater mark, 289 Hold IP Softphone 2050, 193 G.711-64 A-law and U-law, 251, 290 IP Softphone 2050 key, 192 G.711 codec, 251, 252...
Page 423 Index Page 423 of 430 IP Phone 2001 isetShow command Changing TN, 56, 338 IP Softphone 2050 software version, 206 components and functions, 29 iTask settings, 257, 277 Description, 28 features not supported, 32 Introduction, 27 Jitter buffer Reinstalling, 55, 90, 125, 168, 337, 338...
Page 424 Local power, 112, 118, 153, 159 network interface cards, 291 local power, 349 Node ID, 109, 151 loss concealment, 287, 290 Nortel Contivity Extranet Switch, 282 Loss Plan IP Softphone 2050, 217 Numeric Lock IP Softphone 2050 keypad, 193 Num Lock See Numeric Lock, 193...
Page 425 Index Page 425 of 430 PDA, 252 Programmable DN battery life, 273 maximum length, 216 battery life, call duration, 273 Programmable keys, 191 battery types, 273 programmable line/feature keys, 251, 255 compatible, 249 CPU type, 271 extended-life battery, 273 QoS, 218 memory recommendation, 271 802.1Q, 219 processing resources, 257...
Page 426 Page 426 of 430 Index Ring again key SIP, 341 IP Phone 2004, 36, 70, 104, 146, 302, 318 Converged Desktop Service (CDS), 342 IP Softphone 2050, 203 installation and configuration, 344 redirect server, 342 Ringer registrar, 342 volume control, 212 SIP Gateway, 342 Ringing number pickup key SIP Phone features, 343...
Page 427 Index Page 427 of 430 Start up TPS See Terminal Proxy Server IP Phone 2002, 43, 48, 76, 82, 326, 332 transcriber, 269 IP Phone 2004, 112, 117, 153, 159 Transfer key IP Softphone 2050, 222, 223 IP Phone 2002, 36, 70, 318 IP Softphone 2050 Configuration Utility, 222, IP Phone 2004, 36, 70, 104, 146, 302, 318 Trays...
Page 428 Page 428 of 430 Index VPN, 280 certicom movianVPN client, 271 movian, 248 watchdog timer, 280 wireless network, 294 WLAN, 251 WLAN 802.11b, 248, 250, 252 WLAN Access Point WAP, 248 WLAN Handset 2210, 295 2211, 295 components and functions, 299 dedicated keys, 302 description, 295 differences, 296...
Page 429 Index Page 429 of 430 IP Phones Description, Installation, and Operation...
Page 430 Page 430 of 430 Index 553-3001-368 Standard 7.00 August 2005...
Page 432 Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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Nortel 2001 Installation And Operation Manual

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About this Document

Nortel IP Phone 2001

Contents

Nortel IP Phone 2002

Nortel IP Phone 2004

Nortel IP Audio Conference Phone 2033

Features Overview

Appendix B: 802.1Q VLAN Description

Appendix C: 802.1X Port-Based Network Access

Appendix D: IP Phone Diagnostic Utilities

Appendix E: TFTP Server

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