1. Manuals
  2. Brands
  3. Nortel Manuals
  4. IP Phone
  5. Nortel IP Phone 1120E
  6. User manual

Nortel 1120E User Manual

Ip phone
Hide thumbs Also See for 1120E:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administration Manual, User Manual
Title page
Nortel Communication Server 1000
IP Phone 1120E
User Guide

Advertisement

Table of Contents
loading

Related Manuals for Nortel 1120E

Summary of Contents for Nortel 1120E

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1120E User Guide...

  • Page 3: Revision History

    Revision history Revision history June 2009 Standard 03.03. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. June 2009 Standard 03.02. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. May 2009 Standard 03.01. This document is up-issued to support Nortel Communications Server 1000 Release 6.0.
  • Page 4 Revision history January 2006 Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 1120E ....11 Basic features ........11 Telephone controls .
  • Page 6 Contents Enabling or disabling Call Timer ....48 Enabling OnHook Default Path ....49 Changing feature key labels .
  • Page 7 Contents Using Predial ........73 Using AutoDial .
  • Page 8 Contents Talking with more than one person ....100 Using the Call Join feature ......100 Setting up a conference call .
  • Page 9 Contents Troubleshooting Virtual Office ....133 Using Media Gateway 1000B ......135 Using Test Local Mode .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 1120E

    About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 12 About the Nortel IP Phone 1120E • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory —...

  • Page 13: Telephone Controls

    Figure 2: IP Phone 1120E Telephone controls This section describes the controls on the IP Phone 1120E. In some geographic regions, the IP Phone 1120E is offered with key caps that have English text labels. In this document, text in parentheses indicates...
  • Page 14 About the Nortel IP Phone 1120E Table 1: Telephone controls Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. When a triangle appears before a soft key label, the feature is active.
  • Page 15 About the Nortel IP Phone 1120E Press the Mute key to listen to the receiving party without transmitting. Press the Mute (Mute) key again to return to two-way conversation. Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator, located on the...
  • Page 16 When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1120E firmware is being updated, the blue Feature Status Lamp flashes. To find out if additional features are...
  • Page 17 About the Nortel IP Phone 1120E Press the Copy Key to copy entries to your Personal Directory from other lists, such as (Copy) the Caller List, Redial List, and Corporate Directory. Press the Quit/Stop key to exit an active menu or dialog. Pressing the...
  • Page 18 About the Nortel IP Phone 1120E Press the Services key to open the Services menu, and use the navigation keys to access (Services) the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics —...
  • Page 19 About the Nortel IP Phone 1120E • Password Admin: — Station Control Password Password Admin menu is not available on all IP Phone 1120E sets. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 20: Telephone Display

    Because the IP Phone 1120E only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters.

  • Page 21: Security Features

    About the Nortel IP Phone 1120E supported by system software. Contact your system administrator to configure these features and codes on your IP Phone. Security features The following security features are available on your IP Phone 1120E: • Using Encrypted Calling •...
  • Page 22 8. Press the Enter key to accept the new password. If you are locked out of your IP Phone 1120E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
  • Page 23 About the Nortel IP Phone 1120E To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods: • “Entering text using the dialpad” on page 24 • “Editing text using the soft keys” on page 25 •...

  • Page 25: Editing Text Using The Soft Keys

    6. Press the Next soft key to submit your changes. Table 3 describes the soft key editing functions on your IP Phone 1120E. Table 3: Editing soft key description (Part 1 of 2) Description Cancel Action is cancelled.

  • Page 26: Entering Text Using The Usb Keyboard

    Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

  • Page 27: Connecting The Components

    Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.

  • Page 28: Before You Begin

    Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100/1000BaseT Ethernet jack.
  • Page 29 Connecting the components Figure 5: Release the IP Phone 1120E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The...
  • Page 30 Use your IP Phone 1120E with the approved Nortel AC Adapter (model # N0089601). Note 1: The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5e...
  • Page 31 6. If you are connecting your PC through the phone, you will require a second CAT5e cable. Only one cable is included with the IP Phone 1120E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (.
  • Page 32 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 33 Connecting the components Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B).

  • Page 34: Configuring Telephone Options

    Station Control Password (SCPW). • Virtual Office Login Test Local Mode (for Branch Office) menus are listed when an IP Phone 1120E Class of Service is configured for Virtual Office and Branch Office. For more information, see page 126. Note: The Password...

  • Page 35: Using The Telephone Options Menu

    Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 37 • “Adjusting the display screen contrast” on page 38 • “Selecting a language” on page 38 •...
  • Page 36 Configuring Telephone Options 3. Press the Enter key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel —...

  • Page 37: Adjusting The Volume

    Configuring Telephone Options Adjusting the volume To adjust the volume, press the Services key, select Telephone Options, and select Volume adjustment… To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — Ringer —...

  • Page 38: Adjusting The Display Screen Contrast

    Expansion Module for IP Phone 1100 Series. Note 2: You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. To adjust the display screen contrast:...

  • Page 39: Selecting Date And Time Format

    Configuring Telephone Options Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language. To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language...

  • Page 40: Accessing Display Diagnostics

    Configuring Telephone Options 2. Choose one of the following: Select Cancel — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.

  • Page 41: Viewing Telephone Information

    Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys —...

  • Page 42: Diagnostics

    Configuring Telephone Options To view IP Phone information: 1. Press the Up/Down navigation keys to scroll through the list to view the IP Phone information. Cancel 2. Press the Cancel soft key to return to Telephone Options menu. Diagnostics The Diagnostics option displays the following phone-specific information: •...

  • Page 43: Configuring Call Log Options

    Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 44 • “Configuring Preferred Name Match” on page 45 •...
  • Page 44 Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services...
  • Page 45 Configuring Telephone Options Configuring Preferred Name Match You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services...
  • Page 46 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone Options, and select Call Log Option. To configure default area codes (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight...

  • Page 47: Choosing A Ring Type

    Configuring Telephone Options To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...

  • Page 48: Enabling Or Disabling Call Timer

    Configuring Telephone Options To choose a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: Select —...

  • Page 49: Enabling Onhook Default Path

    Configuring Telephone Options 2. Choose one of the following: Select Cancel — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook.
  • Page 50 Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: 3. Press the Enter key. Home 4. Press the feature key that you are changing.

  • Page 51: Configuring The Name Display Format

    The labels must be reentered. Configuring the name display format You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats: • first name, last name •...

  • Page 52: Configuring Live Dialpad

    Configuring Telephone Options 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the Select soft key to save the Select...

  • Page 53: Configuring Caller Id Display Order

    Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — — (default) 4. Choose one of the following: Select Cancel — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
  • Page 54 Configuring Telephone Options 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of the following: — — 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.

  • Page 55: Configuring Local Menu Options

    If this happens, contact your system administrator. Your IP Phone 1120E has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus: •...
  • Page 56 Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop Close the menu The key functions in dialog boxes are described in Table 6. Table 6: Navigation key functions in dialog boxes Function Down...

  • Page 57: Using The 1. Preferences Submenu

    Note: Contrast can also be adjusted in the Telephone Options menu; Nortel recommends that you use the control in the Telephone Options menu whenever possible. To configure the Contrast or Sleep tools, press the...
  • Page 58 Configuring Local Menu options To configure Contrast or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.

  • Page 59: Changing 2. Language

    Configuring Local Menu options Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select...

  • Page 60: Configuring 3. Headsets

    Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1120E. 3. Press the Exit soft key to exit to the main Exit display.
  • Page 61 Exit display. Changes are saved automatically. Nortel Mobile Headset Adapter properties You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP Phone 1120E is running. To access the Nortel Mobile Headset Adapter (MHA) properties, press Services...
  • Page 62 Configuring Local Menu options Table 8 describes the features of the Nortel Mobile Headset Adapter. Table 8: Nortel Mobile Headset Adaptor elements and functions Function Answer key Press to answer an incoming call. If there is no incoming call, the IP 1120E handset selects a line and you hear a dial tone.

  • Page 63: Using The 2. Local Diagnostics Submenu

    Configuring Local Menu options Using the 2. Local Diagnostics submenu Use the Local Tools menu 2. Local Diagnostics submenu to access the following: • “Using 1. IP Set&DHCP Information” on page 63 • “Using 2. Network Diagnostic Tools” on page 63 •...

  • Page 64: Using 5. Usb Devices

    Using 5. USB Devices The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone.

  • Page 65: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods: • “Using Off-hook dialing” on page 65 • “Using On-hook dialing” on page 66 •...

  • Page 66: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing 1. Leave the handset in the cradle. 2498 2. Press the line (DN) key. 3.

  • Page 67: Using Handsfree Dialing

    Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: 1.
  • Page 68 Making a call 2. Press the Mute key again to return to a two-way handsfree conversation. (Mute) To switch from handsfree to handset: Lift the handset. To switch from handset to handsfree: 1. Press the Handsfree key. (Handsfree) 2. Replace the handset. To use a headset: 1.

  • Page 69: Using The Directory Applications

    Making a call Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E: • “Making a call using Corporate Directory” on page 69 • “Making a call using the Personal Directory” on page 70 •...

  • Page 70: Making A Call Using The Personal Directory

    Making a call 3. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Note: If there is no match to the search query, start a new search or change the information in the initial search.

  • Page 71: Making A Call Using The Callers List

    Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number.

  • Page 72: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...

  • Page 73: Using Predial

    Making a call 2. Press the Right navigation key to display the DN of the selected entry. 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry.

  • Page 74: Using Autodial

    Making a call 3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear Delete —...
  • Page 75 Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. AutoDial 3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed.

  • Page 76: Using Ring Again

    Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.

  • Page 77: Using Last Number Redial

    Making a call To deactivate Ring Again before notification: Choose one of the following: RngAgn — Press the Ring Again soft key a second time. — Enter the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number.

  • Page 78: Using Speed Call

    Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: SpcCtl 1.

  • Page 79: Using System Speed Call

    Making a call 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: 1.

  • Page 80: Using Intercom Calling

    Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: 1. Lift the handset. Intrcm 2. Press the Intercom key.

  • Page 81: Answering A Call

    Answering a call Answering a call Each incoming call causes the phone to ring, the LCD indicator ( beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 82: While On An Active Call

    While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 82 • “Transferring a call” on page 83 • “Using Timed Reminder Recall” on page 84 •...

  • Page 83: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds.

  • Page 84: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold.

  • Page 85: Using Attendant Recall

    While on an active call If the transferred call is not answered, your IP Phone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: Trans — Press the Transfer soft key and repeat the transfer.

  • Page 86: Using Call Park

    While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.
  • Page 87 While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following: Trans Conf — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC.

  • Page 88: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty 1.

  • Page 89: Tracing A Malicious Call

    While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature.

  • Page 90: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 90 • “Using Call Pickup” on page 90 • “Using Call Waiting” on page 92 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring;...
  • Page 91 Incoming calls 2. Choose one of the following: Pickup — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Press the Group Pickup key or enter GrpPkp Pickup Group...

  • Page 92: Using Call Waiting

    Incoming calls 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
  • Page 93 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 94: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 94 • “Using Internal Call Forward” on page 95 • “Using Remote Call Forward” on page 96 •...

  • Page 95: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward soft key twice.

  • Page 96: Using Remote Call Forward

    While away from your desk 3. Press the Internal Call Forward key. IntForward To deactivate Internal Call Forward: Choose one of the following: IntForward — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 97 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key.

  • Page 98: Securing Your Ip Phone

    While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key. Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone.
  • Page 99 While away from your desk 4. Choose one of the following: — If you are dialing locally, press the (Goodbye) Goodbye key. — If you are dialing the FFC remotely, dial your DN. To unlock your IP Phone: 1. Lift the handset. 2.

  • Page 100: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 100 • “Setting up a conference call” on page 101 •...

  • Page 101: Setting Up A Conference Call

    Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone.

  • Page 102: Using Conferee Selectable Display

    Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1.

  • Page 103: Using Group Call

    Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees.
  • Page 104 Talking with more than one person GrpCl 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 105 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 106: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy...

  • Page 107: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 107 • “Using the Buzz feature” on page 108 • “Using Call Page Connect to make an announcement” on page 108 •...

  • Page 108: Using The Buzz Feature

    Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other.

  • Page 109: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: 1.
  • Page 110 Additional call features To charge a local or long-distance call to an account before you dial: 1. Lift the handset. Charge 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3.
  • Page 111 Additional call features 2493 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: Trans 1. Press the Transfer soft key. The call is on hold. 2. Choose one of the following: Trans —...

  • Page 112: Using Enhanced Override

    Additional call features To charge a call to an account when you add someone to a conference call: Conf 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: Conf — Press the Charge soft key.

  • Page 113: Using Forced Camp-On

    Additional call features To use Enhanced Override: You receive a busy signal after dialing a phone number. 1. Choose one of the following: EnhOvr — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.

  • Page 114: Overriding A Busy Signal

    Additional call features To use Forced Camp-on: You receive a busy signal after dialing a phone number. 1. Choose one of the following: EnhOvr — Press the Override key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen.

  • Page 115: Using Privacy Release

    Additional call features To override a busy signal: 1. You receive a busy signal after dialing a phone number. 2. Choose one of the following: EnhOvr — Press the Override key. — Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second.

  • Page 116: Using Radio Page

    Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Phone. To use Automatic Preselection (Meet-me page): 1.
  • Page 117 Additional call features To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag 1.

  • Page 118: Using Voice Call

    Additional call features 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds. Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Phone speaker.

  • Page 119: Additional Phone Features

    Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 119 • “Using the Callers List” on page 122 • “Using the Redial List” on page 124 • “Using Virtual Office” on page 126 •...
  • Page 120 Additional phone features 2. Use the dialpad to enter the name. Next 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: — Press the Done soft key to save the Done Cancel new entry.
  • Page 121 Additional phone features 3. Choose one of the following: — Press the Done soft key to save the Done Cancel changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. To delete an entry: 1.

  • Page 122: Using The Callers List

    Additional phone features 2. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries.
  • Page 123 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2.

  • Page 124: Using The Redial List

    Additional phone features 2. Choose one of the following soft keys: — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries.
  • Page 125 Additional phone features Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following soft keys: —...

  • Page 126: Using Virtual Office

    You can use an IP Phone as a Remote phone to connect to your IP Phone 1120E even if it is a different IP Phone model. Table 9 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1120E.

  • Page 127: Logging In To Virtual Office

    IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the IP Phone 1120E. Note 2: A Virtual Office login to an IP Phone 1120E from an IP Phone 1110, IP Phone 2001, IP Audio Conference Phone 2033, or IP Softphone 2050 is blocked in certain situations.

  • Page 128: Using Virtual Office On Your Remote Ip Phone

    Phone model to the next, your Office IP Phone 1120E display is different on each Remote phone. Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1120E Office phone. All the features...
  • Page 129 Trans Conf Forward More... Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information.
  • Page 130 Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.

  • Page 131: Using Virtual Office On Your Office Ip Phone

    Additional phone features Using Virtual Office on your Office IP Phone Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 12: Office phone displays the message Logged Out Logged Out.

  • Page 132: Logging Out Of Virtual Office

    Additional phone features To regain operation of an IP Phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Phone from the Remote IP Phone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Phone back on to your office network).

  • Page 133: Troubleshooting Virtual Office

    Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 10 lists error messages and describes actions to correct the causes. Table 10: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP active (not idle).
  • Page 134 Go to an remote IP Phone IP Phone 2004 or 2004 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 1120E consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.

  • Page 135: Using Media Gateway 1000B

    Additional phone features Table 10: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.

  • Page 136: Using Test Local Mode

    Additional phone features Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.

  • Page 137: Troubleshooting Mg 1000B

    Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the IP Phone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode.
  • Page 138 Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not Notify system found in any administrator. Invalid ID (2) equipped TN.

  • Page 139: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 139 • “Activating Message Registration” on page 141 • “Using Maid Identification” on page 143 •...
  • Page 140 Using Hospitality features 4. Press the Goodbye key. (Goodbye) To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1.

  • Page 141: Activating Message Registration

    Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Phone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN).
  • Page 142 Using Hospitality features 4. Press the key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key.

  • Page 143: Using Maid Identification

    Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: 1. Press the Room Status key. 2.

  • Page 144: Displaying Room Status

    Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN is displayed followed by a two-digit code.The first digit indicates the occupancy status:...
  • Page 145 Using Hospitality features 2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...

  • Page 146: Accessing External Server Applications

    Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 147: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 12 to keep track of the FFCs assigned by your system administrator. Table 12: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate...
  • Page 148 Flexible Feature Codes (FFC) Table 12: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...

  • Page 149: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 150 Information display Any display of call activity, lists, prompts, and status of calls. On your IP Phone 1120E, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining...
  • Page 151 A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 152 Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74).
  • Page 153 Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
  • Page 154 Terms you should know...

  • Page 155: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 156 Regulatory and safety information To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. Table 13 lists EMC compliance for various jurisdictions. Table 13: EMC compliance Jurisdiction Standard Description...

  • Page 157: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from or Nortel Networks www.nortel.com GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements...

  • Page 158: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan...

  • Page 159: Index

    Index Index Changing feature key labels 49 Charge a call or charge a forced Adjusting the display screen con- call 109 trast 38 Choosing 47 Adjusting the volume 37 Choosing ring type 49 Area Code Setup 45 Conferee Selectable Display and Attendant Recall 85 Disconnect 102 AutoDial 74...
  • Page 160 Index ties 19 Hold key 16 Display Settings 57 Hospitality features 139 Display settings 57 Hot Line 79 DN 150 Indicator status 150 Electronic Lock 98 Information display 150 Enabling OnHook Default Path 49 Information line 151 Enabling/disabling Call Timer 49 Intercom call 80 Enhanced Override 112 Internal Call Forward 95...
  • Page 161 Index Navigation keys 15, 151 Secure your telephone 98 New Call indication 44 Security features 21 Normal mode 135 Selecting a language 38 Selecting date/time format 39 Self-labeled line/programmable feature keys 14 Off-hook 151 Services key 18, 151 Off-hook dialing 65 Shared Directory Numbers 152 Onhook Default Path 49 Shift/Outbox key 17...
  • Page 162 Index function keys 26 User Interface 153 Viewing telephone information 55 Virtual Office 126 Virtual Office login 127 Virtual Office logout 132 Virtual Office on your Remote tele- phone 128 Voice Call 118 Volume adjustment 37 Volume control 14 Volume control bar 14...

  • Page 164: User Guide

    CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners.

Table of Contents