Page 1 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Page 3: Revision History
Standard 15.00. This document is up-issued to include UNIStim firmware up- version. April 2006 Standard 14.00. This document is up-issued to include content for the IP Audio Conference Phone 2033 Release 2. April 2006 Standard 13.00. Not issued. IP Phones...
Page 4 Upgrade for IP Phones. September 2004 Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. 553-3001-368 Standard 20.00 December 2006...
Page 5 Revision history Page 5 of 600 October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Internet Terminals Description (553-3001-217).
Page 6 Page 6 of 600 Revision history 553-3001-368 Standard 20.00 December 2006...
Page 7: Table Of Contents
How to get Help ......Getting help from the Nortel web site ......
Page 8 Removing an IP Phone 2002 from service ..... . Nortel IP Phone 2004 ..... . . 111 Contents .
Page 9 Removing an IP Phone 2004 from service ..... . Nortel IP Phone 2007 ......149 Contents ..
Page 10 Operating parameters ........Nortel IP Softphone 2050 ....203 Contents .
Page 11 WLAN Handset 2212 ......231 Nortel Mobile Voice Client 2050 ....233 Contents ..
Page 12 Connecting an extension microphone ......Nortel IP Phone 1120E ..... . 319 Contents .
Page 13 Removing an IP Phone 1120E from service ..... Nortel IP Phone 1140E ..... . 361 Contents ..
Page 14 Page 14 of 600 Contents Components and functions ........Supported features .
Page 15 Contents Page 15 of 600 Firmware ..........Features overview .
Page 16 Page 16 of 600 Contents VLAN IDs ..........Enhanced DATA VLAN .
Page 17 Contents Page 17 of 600 Appendix H: TFTP Server ....571 Introduction ..........TFTP Server planning .
Page 18 Page 18 of 600 Contents 553-3001-368 Standard 20.00 December 2006...
Page 19: List Of Procedures
Page 19 of 600 List of procedures Procedure 1 Configuring the IP Phone 2001 ....52 Procedure 2 Installing the IP Phone 2001 for the first time using manual configuration .
Page 20 Page 20 of 600 List of procedures Procedure 10 Installing the IP Phone 2002 for the first time using manual configuration ....91 Procedure 11 Installing an IP Phone 2002 for the first time using DHCP .
Page 21 List of procedures Page 21 of 600 Procedure 22 Changing the TN of an existing IP Phone 2004 ..146 Procedure 23 Replacing an IP Phone 2004 ..... . 147 Procedure 24 Removing an IP Phone 2004 from service .
Page 22 Page 22 of 600 List of procedures Procedure 35 Installing the IP Softphone 2050 on the PC (new installation) ....... 225 Procedure 36 Upgrading the IP Softphone 2050 on your PC .
Page 23 Procedure 54 Changing the TN of an existing IP Audio Conference Phone 2033 ....316 Procedure 55 Replacing an IP Audio Conference Phone 2033 ..317...
Page 24 Page 24 of 600 List of procedures Procedure 60 Enabling Full Duplex mode ..... . 355 Procedure 61 Checking Ethernet Statistics ..... 356 Procedure 62 Changing the TN of an existing IP Phone 1120E .
Page 25 List of procedures Page 25 of 600 Procedure 73 Installing the IP Phone 1150E for the first time using manual configuration ..... . 436 Procedure 74 Enabling Full Duplex mode .
Page 26 Page 26 of 600 List of procedures Procedure 85 Accessing IP Set & DHCP Information ... . . 504 Procedure 86 Accessing the Diagnostics submenu in Remote Mode ....... 504 Procedure 87 Accessing Diagnostic Tools in Remote mode .
Page 27 List of procedures Page 27 of 600 Procedure 98 Checking 802.1x Supplicant Authentication state ..510 Procedure 99 Checking Device ID ......510 Procedure 100 Checking Authenticator ID .
Page 28 Page 28 of 600 List of procedures Procedure 112 Using the USB Devices tool ..... . 549 Procedure 113 Locking the Tools menu ......555 Procedure 114 Unlocking the Tools menu .
Page 29 List of procedures Page 29 of 600 Procedure 123 Upgrading the firmware for IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E using BootC . . . 582 IP Phones Description, Installation, and Operation...
Page 30 Page 30 of 600 List of procedures 553-3001-368 Standard 20.00 December 2006...
Page 31: How To Get Help
How to get Help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 32: Getting Help From A Specialist By Using An Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...
Page 33: About This Document
This document contains description, installation, and administration information for the following: • Nortel IP Audio Conference Phone 2033 • Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone 2007 • Nortel IP Phone Key Expansion Module (KEM) • Nortel IP Softphone 2050 •...
Page 34: Applicable Systems
Page 34 of 600 About this document Applicable systems This document applies to the following systems: • Communication Server 1000S (CS 1000S) • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Communication Server 1000M Half Group (CS 1000M HG) •...
Page 35: Intended Audience
About this document Page 35 of 600 Table 1 Meridian 1 systems to CS 1000M systems (Part 2 of 2) This Meridian 1 system... Maps to this CS 1000M system Meridian 1 PBX 51C CS 1000M Half Group Meridian 1 PBX 61C CS 1000M Single Group Meridian 1 PBX 81 CS 1000M Multi Group...
Page 36: Related Information
IP Phone 2002 User Guide (NN43116-104) • IP Phone 2004 User Guide (NN43117-102) • IP Phone 2007 User Guide (NN43118-100) • IP Phone Audio Conference Phone 2033 User Guide (NN43111-100) • IP Phone 1120E User Guide (NN43112-103) • IP Phone 1140E User Guide (NN43113-106) •...
Page 37 Software Input/Output: Maintenance (NN43001-711) Online To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: http://www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative. IP Phones Description, Installation, and Operation...
Page 38 Page 38 of 600 About this document 553-3001-368 Standard 20.00 December 2006...
Page 39: Nortel Ip Phone 2001
Page 39 of 600 Nortel IP Phone 2001 Contents This section contains information on the following topics: Introduction ..........
Page 40: Description
Page 40 of 600 Nortel IP Phone 2001 This section contains the following procedures: • Procedure 1, “Configuring the IP Phone 2001” on page • Procedure 2, “Installing the IP Phone 2001 for the first time using manual configuration” on page •...
Page 41: Components And Functions
Nortel IP Phone 2001 Page 41 of 600 Figure 1 IP Phone 2001 Components and functions This section describes the following components and functions of the IP Phone 2001: • Keys and functions • Services menu IP Phones Description, Installation, and Operation...
Page 42 Page 42 of 600 Nortel IP Phone 2001 Keys and functions Table 2 describes the IP Phone 2001 keys and functions. Table 2 IP Phone 2001 keys and functions Function Speaker Press the Line key to activate the speaker for on-hook dialing and listening.
Page 43 Nortel IP Phone 2001 Page 43 of 600 Services menu Table 3 shows the Services menu. Table 3 Services menu (Part 1 of 2) Services key Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): —...
Page 44: Supported Features
Page 44 of 600 Nortel IP Phone 2001 Table 3 Services menu (Part 2 of 2) Note 1: If a call is presented while the user is manipulating information, the phone rings. However, the screen display is not updated with Caller ID and the programming text is not disturbed.
Page 45 Nortel IP Phone 2001 Page 45 of 600 • automatic network configuration through DHCP For more information about automatic network configuration, see Table 5 on page • 802.1ab Link Layer Discovery Protocol (LLDP) For more information about LLDP, see Appendix D “802.1ab Link Layer Discovery Protocol”...
Page 46: Features Not Currently Supported
Page 46 of 600 Nortel IP Phone 2001 Features not currently supported The following features are not supported on the IP Phone 2001: • External three-port switch to support sharing LAN access with a PC or other data device is not provided. However, the IP Phone 2001 does provide 100 Mbps full-duplex support.
Page 47 Nortel IP Phone 2001 Page 47 of 600 Figure 2 IP Phone 2001 display areas Information line display An IP Phone 2001 has a one-line information display area with the following information: • Caller Number • Caller Name • Feature prompt strings •...
Page 48: Cleaning The Ip Phone Display Screen
Page 48 of 600 Nortel IP Phone 2001 right. (If the label is six characters long, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns to On. It remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, returning the soft key label to its original state.
Page 49: Package Components
Nortel IP Phone 2001 Page 49 of 600 Package components The following information applies to Phase II IP Phones. Product codes for Phase II IP Phones are different from previous sets. See the product code on the back of the phone to confirm whether it is a Phase II IP Phone.
Page 50: Installation And Configuration
A0828858 Hz, to 16 VAC at 500 mA For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Installation and configuration The following sections provide a step-by-step guide through the IP Phone 2001 installation and configuration process: •...
Page 51 Nortel IP Phone 2001 Page 51 of 600 Before you begin Before installing the IP Phone 2001, complete the following pre-installation checklist: • Ensure there is one IP Phone 2001 boxed package for each IP Phone 2001 being installed. The package contains: —...
Page 52 Page 52 of 600 Nortel IP Phone 2001 Procedure 1 Configuring the IP Phone 2001 Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see IP Line: Description, Installation, and Operation (553-3001-365), and Software Input/Output: Administration (553-3001-311).
Page 53 Nortel IP Phone 2001 Page 53 of 600 Figure 3 IP Phone 2001 Ethernet network interface connections Power the IP Phone 2001 using either the Power over Ethernet or an AC power transformer (local power). If you are using local power, plug the AC power transformer into the nearest power outlet.
Page 54 Page 54 of 600 Nortel IP Phone 2001 Startup sequence When an IP Phone 2001 is connected to the network, it must perform a startup sequence. The elements of the startup sequence include: • obtaining VLAN ID (if supported by the network infrastructure) •...
Page 55 Timing information There are only 4 second(s) between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 s to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 56: Description
Page 56 of 600 Nortel IP Phone 2001 At the prompt DHCP Yes/No?, enter 0-N (0 for No). You are prompted to enter all parameters. By default, Full DHCP is configured on the IP Phone 2001. Depending on the configuration requirements, you can change the IP Phone 2001 configuration to allow the following IP address assignments: •...
Page 57 Nortel IP Phone 2001 Page 57 of 600 S1 action Choose one of the following: • for TPS only, enter 1 • for TPS and Secure Media Controller, enter 6 or 1 For more information about Secure Media Controller, see Secure Media Controller: Implementation Guide (553-3001-225).
Page 58 Page 58 of 600 Nortel IP Phone 2001 S2 PK Default is ffffffffffffffff. The Private key of the alternate Secure Media Controller to which the IP Phone is connected. If you are using a Secure Media Controller, do the following: •...
Page 59 Nortel IP Phone 2001 Page 59 of 600 LLDP-MED? (0-No, 1-Yes) If you select 1 (1 for Yes), VLAN ID is configured automatically to the value received in the Network Policy TLV. You are not prompted for LLDP-MED if VLAN is not set to Auto (2-Auto,) or if LLDP is not enabled.
Page 60 Page 60 of 600 Nortel IP Phone 2001 Release 4.5, accept the default value of 0.0.0.0. For Succession Release 3.0 or CS 1000 Release 4.0, enter the TFTP Server IP address. The IP Phone searches for the TFTP Server for firmware upgrade. If the file name specified in configuration file is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
Page 61 Timing information There are only 4 second(s) between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 s to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 62 Page 62 of 600 Nortel IP Phone 2001 For more information about EAP, refer to Appendix C “802.1x Port-based network access control” on page 493. At the prompt, LLDP Enable?, enter 1-Y (1 for Yes, default), or 0-N (0 for No).
Page 63 Nortel IP Phone 2001 Page 63 of 600 — the S1 action — the S1 retry count. This is the number of times the IP Phone 2001 attempts to connect to the server — the S2 IP. The secondary CS 1000 node IP address of the IP Phone.
Page 64 Page 64 of 600 Nortel IP Phone 2001 S1 PK Default is ffffffffffffffff. The Private key of the Secure Media Controller to which the IP Phone is connected. If you are using a Secure Media Controller, do the following: • Set to 6 or 1.
Page 65 Nortel IP Phone 2001 Page 65 of 600 Enter the following parameters: VLAN Cfg? (0-No, 1-Yes) VLAN Cfg? 0-Auto, 1-Man: 1-Man Enter the VLAN ID manually. This is a number between 1 and 4094. 0-Auto Automatically obtains VLAN ID using DHCP, or the 802.1ab data switch.
Page 66 Page 66 of 600 Nortel IP Phone 2001 VLANFILTER (0-No, 1-Yes) Default 0 (0 for No) You will not be prompted for VLANFILTER if VLAN is not enabled. Duplex? (0-Auto, 1-Full) Default 0 (for Auto) PSK SRTP? (0 for No, 1 for Yes)
Page 67: Full Duplex Mode
Nortel IP Phone 2001 Page 67 of 600 The IP Phone 2001 registers with the TPS and, if needed, begins the firmware download. This takes several minutes. When the download is complete, the IP Phone 2001 resets. Note: The Enhanced UNIStim Firmware Download feature for IP Phones provides an improved method of delivering new firmware to IP Phones.
Page 68 Procedure 4 Enabling Full Duplex mode Reset the phone by disconnecting and re-connecting power. When the Nortel logo appears, press each of the soft keys in sequence. See Procedure 3 on page If no other configuration changes are required, press OK repeatedly until the Duplex network option appears.
Page 69: Gratuitous Address Resolution Protocol Protection
Nortel IP Phone 2001 Page 69 of 600 — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N End of Procedure Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2001 from GARP Spoof attacks on the network. In a GARP Spoof...
Page 70 Page 70 of 600 Nortel IP Phone 2001 Procedure 6 Changing the TN of an existing IP Phone 2001 Repower the IP Phone 2001. Note: During the reboot sequence of a previously configured IP Phone, the IP Phone 2001 displays the existing node number for approximately five seconds.
Page 71: Replacing An Ip Phone 2001
Nortel IP Phone 2001 Page 71 of 600 Replacing an IP Phone 2001 IMPORTANT! Two IP Phones cannot share the same TN. You must remove the IP Phone 2001 that is currently using the TN. Procedure 7 Replacing an IP Phone 2001 Obtain the node and TN information of the phone you want to replace.
Page 72 Page 72 of 600 Nortel IP Phone 2001 553-3001-368 Standard 20.00 December 2006...
Page 73: Nortel Ip Phone 2002
Page 73 of 600 Nortel IP Phone 2002 Contents This section contains information on the following topics: Introduction ..........
Page 74: Introduction
Page 74 of 600 Nortel IP Phone 2002 Introduction This section explains how to install and maintain the IP Phone 2002. For information on using the IP Phone 2002, see the IP Phone 2002 User Guide. This section contains the following procedures: •...
Page 75: Components And Functions
Nortel IP Phone 2002 Page 75 of 600 Figure 4 IP Phone 2002 Components and functions This section describes the following components and functions of the IP Phone 2002: • Keys and functions • Services menu IP Phones Description, Installation, and Operation...
Page 76 Page 76 of 600 Nortel IP Phone 2002 Keys and functions Table 6 describes the IP Phone 2002 keys and functions. Table 6 IP Phone 2002 keys and functions (Part 1 of 2) Function Speaker Press the In LD 11, enter OUT at the TN prompt. key to activate the speaker.
Page 77 Nortel IP Phone 2002 Page 77 of 600 Table 6 IP Phone 2002 keys and functions (Part 2 of 2) Function Goodbye Press the Goodbye key to terminate an active call. Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 78 Page 78 of 600 Nortel IP Phone 2002 Services menu Table 7 shows the Services menu. Table 7 Services menu Services key Press the Services key to access the following items: • Telephone Options: — Volume Adjustment — Contrast Adjustment —...
Page 79: Supported Features
Nortel IP Phone 2002 Page 79 of 600 Supported features The IP Phone 2002 supports the following telephony features: • four feature keys • four soft keys (self-labeled) providing access to a maximum of nine features Note: Functions for the soft keys are configured in LD 11.
Page 80 Page 80 of 600 Nortel IP Phone 2002 • Callers List • Password Administration • Virtual Office • Branch Office • Active Call Failover • Enhanced UNIStim Firmware Download The IP Phone 2002 supports the following data network features: •...
Page 81: Features Not Currently Supported
Nortel IP Phone 2002 Page 81 of 600 — VLAN filtering which allows the IP Phone to only see Voice VLAN traffic. The integrated switch will pass DATA VLAN traffic to the PC Ethernet port. This prevents the Data VLAN broadcast traffic from reaching the IP Phone.
Page 82: Display Characteristics
Page 82 of 600 Nortel IP Phone 2002 Display characteristics An IP Phone 2002 has three major display areas: • user defined feature key label • information line • soft key label Figure 5 on page 82 shows these three display areas.
Page 83 Nortel IP Phone 2002 Page 83 of 600 Information line display An IP Phone 2002 has a one-line information display area with the following information: • Caller number • Caller name • Feature prompt strings • User-entered digits • Date and time information (if the IP Phone is in an idle state) or Call...
Page 84: Cleaning The Ip Phone Display Screen
Page 84 of 600 Nortel IP Phone 2002 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 85 Nortel IP Phone 2002 Page 85 of 600 The AC power adapter must be ordered separately if local power using the AC adapter is required, because Phase II IP Phones include integrated support for a number of power over LAN options, including support for IEEE 802.3af standard power.
Page 86: Installation And Configuration
Page 86 of 600 Nortel IP Phone 2002 Table 8 IP Phone 2002 components list (Part 2 of 2) Power transformer 3-prong AC to AC, direct plug-in, 8W, 240 A0656598 VAC, 50Hz to 16 VAC at 500 mA (Ireland and UK)
Page 87 Nortel IP Phone 2002 Page 87 of 600 — handset cord — 2.3 m (7 ft) CAT5 Ethernet cable — Getting Started Card • Ensure the host Call Server is equipped with the Voice Gateway Media Card, or a Signaling Server with the Line TPS application.
Page 88 Page 88 of 600 Nortel IP Phone 2002 Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon). Connect the other end of the handset cord to the handset.
Page 89 Nortel IP Phone 2002 Page 89 of 600 Figure 6 IP Phone 2002 Ethernet network interface connections Network Ethernet Ethernet Connect the AC power adapter (optional). Leaving the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone.
Page 90 Page 90 of 600 Nortel IP Phone 2002 Use Procedure 10 on page 91 to install the IP Phone 2002 for the first time using manual configuration, or use Procedure 11 on page 98 install the IP Phone 2002 for the first time using DHCP.
Page 91: Installing The Ip Phone 2002 For The
There are only 4 s between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 s to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 92 Page 92 of 600 Nortel IP Phone 2002 For more information on EAP, refer to Appendix C “802.1x Port-based network access control” on page 493. At the prompt, LLDP Enable?, enter 1-Y (1 for Yes, default), or 0-N (0 for No).
Page 93 Nortel IP Phone 2002 Page 93 of 600 Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP The primary CS 1000 node IP address for the IP Phone 2002.
Page 94 Page 94 of 600 Nortel IP Phone 2002 S2 IP The secondary CS 1000 node IP address for the IP Phone 2002. S2 Port Same as S1 S2 action Same as S1 Note: You are not prompted for S2 PK if S2 Action is set to 1.
Page 95 Nortel IP Phone 2002 Page 95 of 600 0-Auto Automatically obtains VLAN ID using DHCP or the 802.1ab data switch. LLDP-MED? (0-No, 1-Yes) If you select 1 (1 for Yes), VLAN ID is configured automatically to the value received in the Network Policy TLV.
Page 96 Page 96 of 600 Nortel IP Phone 2002 Data VLAN? (0-No, 1-Yes) If you select 1-Y (1 for Yes), and if LLDP is enabled, the Data VLAN Cfg prompt appears on the display. This prompt is not displayed if the PC port prompt is set to OFF.
Page 97 Nortel IP Phone 2002 Page 97 of 600 Enter the following information: Screen prompt Description Password IP Phone Installer Password You are not prompted to enter the IP Phone Installer Password if it has not been configured in your Call Server.
Page 98: Procedure 11
There are only 4 s between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 s to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 99 Nortel IP Phone 2002 Page 99 of 600 At the prompt DHCP Yes/No?, enter 1-Y (1 for Yes). By default, Full DHCP is configured on the IP Phone 2002. Depending on the configuration requirements, you can change the IP Phone 2002 configuration to allow the following IP address assignments: •...
Page 100 Page 100 of 600 Nortel IP Phone 2002 — the S2 action — the S2 retry count — the External Application Server (XAS) IP address If you select Partial DHCP, then you must enter the following parameters: Screen prompt Description...
Page 101 Nortel IP Phone 2002 Page 101 of 600 S1 PK Default is ffffffffffffffff. The Private key of the Secure Media Controller to which the IP Phone is connected. If you are using a Secure Media Controller, do the following: • Set to 6 or 1.
Page 102 Page 102 of 600 Nortel IP Phone 2002 Cfg XAS? (0-No,1-Yes) Default 0 (for No). Note: If there is no External Application Server (XAS), enter 0 (for No). You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server.
Page 103 Nortel IP Phone 2002 Page 103 of 600 DHCP (0-No, 1-Yes) If you select 1-Y (1 for Yes), the VLAN ID is configured automatically to a value received from the DHCP server. You are not prompted for DHCP if VLAN is not set to Auto (2-Au), or if DHCP is not enabled.
Page 104 Page 104 of 600 Nortel IP Phone 2002 PSK SRTP? (0-No, 1-Yes) Default 0 (for No) GARP Ignore? (0-No,1-Yes) Default 0 (for No) Note: You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current firmware. For CS 1000 Release 4.5, accept the default value of 0.0.0.0.
Page 105: Full Duplex Mode
Procedure 12 Enabling Full Duplex mode Reset the phone by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each of the soft keys in sequence. See Procedure 9 on page IP Phones...
Page 106: Procedure 13
Page 106 of 600 Nortel IP Phone 2002 If no other configuration changes are required, press the OK soft key repeatedly until the Duplex network option appears. Select 1 to enable Full Duplex mode. When the Speed option appears, select one of the following: •...
Page 107: Gratuitous Address Resolution Protocol Protection
Nortel IP Phone 2002 Page 107 of 600 Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2002 from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim’s machine.
Page 108: Replacing An Ip Phone 2002
Page 108 of 600 Nortel IP Phone 2002 If the node password is enabled and NULL, choose one of the following: Disable the password. Set the password as non-NULL. Press OK when the node number displays. Then the node password is enabled and a password screen displays.
Page 109: Removing An Ip Phone 2002 From Service
Nortel IP Phone 2002 Page 109 of 600 Follow Procedure 9 on page 87 and Procedure 10 on page 91 Procedure 11 on page 98 to install and configure the IP Phone 2002. Enter the same TN and Node Number as the IP Phone 2002 you replaced.
Page 110 Page 110 of 600 Nortel IP Phone 2002 553-3001-368 Standard 20.00 December 2006...
Page 111: Nortel Ip Phone 2004
Page 111 of 600 Nortel IP Phone 2004 Contents This section contains information on the following topics: Introduction ..........
Page 112: Introduction
Page 112 of 600 Nortel IP Phone 2004 Introduction This section explains how to install and maintain the IP Phone 2004. For information on using the IP Phone 2004, see the IP Phone 2004 User Guide. This section contains the following procedures: •...
Page 113: Components And Functions
Nortel IP Phone 2004 Page 113 of 600 Figure 7 IP Phone 2004 Components and functions This section describes the following components and functions of the IP Phone 2004: • Keys and functions • Services menu IP Phones Description, Installation, and Operation...
Page 114 Page 114 of 600 Nortel IP Phone 2004 Keys and functions Table 9 shows the IP Phone 2004 keys and functions. Table 10 IP Phone 2004 keys and functions (Part 1 of 2) Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 115 Nortel IP Phone 2004 Page 115 of 600 Table 10 IP Phone 2004 keys and functions (Part 2 of 2) Function Quit Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your IP Phone.
Page 116 Page 116 of 600 Nortel IP Phone 2004 Services menu Table 11 shows the Services menu. Table 11 Services menu Services key Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): — Volume Adjustment —...
Page 117: Supported Features
Nortel IP Phone 2004 Page 117 of 600 Supported features The IP Phone 2004 supports the following telephony features: • six user-defined feature keys • four soft keys (self-labeled) providing access to a maximum of nine features Note: Functions for the soft keys are configured in LD 11.
Page 118 Page 118 of 600 Nortel IP Phone 2004 • Callers List • Password Administration • Virtual Office • Branch Office • Active Call Failover • Enhanced UNIStim Firmware Download The IP Phone 2004 supports the following data network features: •...
Page 119: Features Not Currently Supported
Nortel IP Phone 2004 Page 119 of 600 — VLAN filtering which allows the IP Phone to only see Voice VLAN traffic. The integrated switch will pass DATA VLAN traffic to the PC Ethernet port. This prevents the Data VLAN broadcast traffic from reaching the IP Phone.
Page 120: Display Characteristics
Page 120 of 600 Nortel IP Phone 2004 call-handling features, such as transfering a call, parking a call, and answering a call. You can add an IP Phone Key Expansion Module (KEM) to provide additional lines and features, Direct Station Select, and Busy Lamp Field functionality.
Page 121 Nortel IP Phone 2004 Page 121 of 600 state can be on, off, or flashing. A telephone icon displays the status of the configured DN. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.
Page 122: Cleaning The Ip Phone Display Screen
Page 122 of 600 Nortel IP Phone 2004 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 123 Nortel IP Phone 2004 Page 123 of 600 Table 12 lists the IP Phone 2004 package components and product codes. Table 12 IP Phone 2004 component list (Part 1 of 2) IP Phone 2004 package contents includes • IP Phone 2004 •...
Page 124: Installation And Configuration
A0828858 16 VAC at 500 mA For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Installation and configuration The following sections provide a step-by-step guide through the IP Phone 2004 installation and configuration process: •...
Page 125: Procedure 17
Nortel IP Phone 2004 Page 125 of 600 — handset — handset cord — 2.3 m (7 ft) CAT5 Ethernet cable — Getting Started Card • Ensure the host Call Server is equipped with the Voice Gateway Media Card, or a Signaling Server with the Line TPS application.
Page 126 Page 126 of 600 Nortel IP Phone 2004 Connect the IP Phone 2004 components: Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon). Connect the other end of the handset cord to the handset.
Page 127 Nortel IP Phone 2004 Page 127 of 600 Figure 9 IP Phone 2004 Ethernet network connections Connect the AC power adapter (optional). Leaving the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the adapter cord through the channels in the stand.
Page 128 Page 128 of 600 Nortel IP Phone 2004 Power the IP Phone 2002 using either the Power over Ethernet or an AC power transformer (local power). If you are using local power, plug the AC power transformer into the nearest power outlet. Make sure you use the correct AC power transformer is used.
Page 129 Nortel IP Phone 2004 Page 129 of 600 Table 13 IP Phone 2004 IP parameters (Part 2 of 2) Parameter Method of Acquisition Net Mask Manually entered or automatically retrieved through Partial or Full DHCP. Default Gateway Address Manually entered or automatically retrieved through Partial or Full DHCP.
Page 130: Procedure 18
There are only 4 s between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1s to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 131 Nortel IP Phone 2004 Page 131 of 600 At the prompt DHCP Yes/No?, enter 0-N (0 for No). By default, Full DHCP is configured on the IP Phone 2004. Depending on the configuration requirements, you can change the IP Phone 2004 configuration to allow the following IP address assignments: •...
Page 132 Page 132 of 600 Nortel IP Phone 2004 Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP The primary CS 1000 node IP address for the IP Phone 2004.
Page 133 Nortel IP Phone 2004 Page 133 of 600 S2 Port Same as S1 S2 action Same as S1 Note: You are not prompted for S2 PK if S2 Action is set to 1. S2 retry count Same as S1 S2 PK Default is ffffffffffffffff.
Page 134 Page 134 of 600 Nortel IP Phone 2004 LLDP-MED? (0-No, 1-Yes) If you select 1 (1 for Yes), VLAN ID is configured automatically to the value received in the Network Policy TLV. You are not prompted for LLDP-MED if VLAN is not set to Auto (2-Auto,) or if LLDP is not enabled.
Page 135 Nortel IP Phone 2004 Page 135 of 600 Data VLAN Cfg? (0-A, 1-M) If you select 0 (0 for A), VLAN ID is configured automatically to the value received in the VLAN NAME TLV. This prompt is not displayed if Data VLAN, or LLDP is not enabled.
Page 136 Page 136 of 600 Nortel IP Phone 2004 Enter the following information Screen prompt Description Password IP Phone Installer Password You are not prompted to enter the IP Phone Installer Password if it has not been configured in your Call Server.
Page 137: Procedure 19
There are only 4 s between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1s to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 138 Page 138 of 600 Nortel IP Phone 2004 At the prompt DHCP Yes/No?, enter 1-Y (1 for Yes). By default, Full DHCP is configured on the IP Phone 2004. Depending on the configuration requirements, you can change the IP Phone 2004 configuration to allow the following IP address assignments: •...
Page 139 Nortel IP Phone 2004 Page 139 of 600 — the S2 Action — the S2 retry count — the External Application Server (XAS) IP address If you select Partial DHCP, then you must enter the following parameters: Screen prompt Description...
Page 140 Page 140 of 600 Nortel IP Phone 2004 S1 PK Default is ffffffffffffffff. The Private key of the Secure Media Controller to which the IP Phone is connected. If you are using a Secure Media Controller, do the following: • Set to 6 or 1.
Page 141 Nortel IP Phone 2004 Page 141 of 600 Cfg XAS? (0-No,1-Yes) Default 1 (for Yes) Note: If there is no External Application Server (XAS), enter 0 (for No). You will not be prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server.
Page 142 Page 142 of 600 Nortel IP Phone 2004 DHCP (0-No, 1-Yes) If you select 1-Y (1 for Yes), the VLAN ID is configured automatically to a value received from the DHCP server. You are not prompted for DHCP if VLAN is not set to Auto (2-Au), or if DHCP is not enabled.
Page 143 Nortel IP Phone 2004 Page 143 of 600 Note: You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current firmware. For CS 1000 Release 4.5, accept the default value of 0.0.0.0. For Succession Release 3.0 or CS 1000 Release 4.0, enter the TFTP Server IP address.
Page 144: Full Duplex Mode
Procedure 20 Enabling Full Duplex mode Reset the IP Phone 2004 by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each of the soft keys in sequence. See Procedure 19 on page 137.
Page 145: Gratuitous Address Resolution Protocol Protection
Nortel IP Phone 2004 Page 145 of 600 When the Speed option appears, select one of the following: • 0 for 10 Mbps • 1 for 100 Mbps (default) Select OK to confirm the change. Restart the IP Phone 2004. The firmware settings are read and are applied to UPLINK and the PC Ethernet Port.
Page 146: Extensible Authentication Protocol
Page 146 of 600 Nortel IP Phone 2004 thus manipulating the ARP table of the victim’s machine. The malicious device also launches a variety of attacks on the network, resulting in undesired traffic routing. For example, a GARP attack can convince the victim machine that the malicious device is the default gateway.
Page 147: Replacing An Ip Phone 2004
Nortel IP Phone 2004 Page 147 of 600 Press OK when the node number displays. Then the node password is enabled and a password screen displays. Go to is not NULL step 4. the node password is disabled a TN screen displays. Go to step 5.
Page 148: Removing An Ip Phone 2004 From Service
Page 148 of 600 Nortel IP Phone 2004 Enter the same TN and Node Number as the IP Phone 2004 you replaced. The Call Server associates the new IP Phone 2004 with the existing TN. End of Procedure Removing an IP Phone 2004 from service...
Page 149: Nortel Ip Phone 2007
Page 149 of 600 Nortel IP Phone 2007 Contents This section contains information on the following topics: Introduction ..........
Page 150: Introduction
Page 150 of 600 Nortel IP Phone 2007 Introduction This section explains how to install and maintain the IP Phone 2007. For information on using the IP Phone 2007, see the IP Phone 2007 User Guide. This section contains the following procedures: •...
Page 151: Components And Functions
Nortel IP Phone 2007 Page 151 of 600 Figure 10 IP Phone 2007 Components and functions This section describes the following components and functions of the IP Phone 2007: • Keys and functions • Services menu • Local Tools menu...
Page 152 Page 152 of 600 Nortel IP Phone 2007 Keys and functions Table 14 lists the keys and functions for the IP Phone 2007. Table 14 IP Phone 2007 keys and functions (Sheet 1 of 2) Function Hold Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.
Page 153 Nortel IP Phone 2007 Page 153 of 600 Table 14 IP Phone 2007 keys and functions (Sheet 2 of 2) Function Soft keys Soft keys (self-labeled) are located on the touch panel display. The soft (self-labeled) key label changes, based on the active feature.
Page 154 Page 154 of 600 Nortel IP Phone 2007 Services menu Table 15 shows the Services menu. Table 15 Services menu Services key Tap the Services key to access the following items: • Telephone Option menu — Volume adjustment… — Contrast adjustment —...
Page 155 Nortel IP Phone 2007 Page 155 of 600 Local Tools menu Tap the Tools icon to access the Local Tools menu. Table 16 on page 155 shows the options available in the Local Tools menu. Note: Entering text in the Local Tools menu items is easier with a USB keyboard.
Page 156: Supported Features
Page 156 of 600 Nortel IP Phone 2007 Table 16 Local Tools menu Touch Panel Use the Touch Panel Setup tool to calibrate the touch panel and stylus. Setup Contrast and Use Contrast Brightness tools to alter the display’s physical settings.
Page 157 Nortel IP Phone 2007 Page 157 of 600 Note: Feature keys will support English characters only. • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • Active Call Failover •...
Page 158 Page 158 of 600 Nortel IP Phone 2007 — full VLAN capability, including a manageable integrated switch in the IP Phone; allows VLAN and priority tagging for the IP Phone traffic and VLAN tagging for PC traffic — VLAN filtering which allows the IP Phone to only see Voice VLAN traffic.
Page 159: Features Not Currently Supported
Operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Dialpad entry Note: For ease of use, Nortel recommends the use of the external USB keyboard. IP Phones...
Page 160 The entry is accepted if either a new key is pressed or if two seconds pass with no entry. The insertion point moves one space to the right. For example, to enter the word “Nortel”, press the following key sequence:...
Page 161: Cleaning The Ip Phone Display Screen
Nortel IP Phone 2007 Page 161 of 600 Generates m n o M N O 6 p q r s P Q R S 7 t u v T U V 8 w x y z W X Y Z 9...
Page 162: Application Area
Page 162 of 600 Nortel IP Phone 2007 Figure 11 IP Phone 2007 display areas Note: The display may differ from the above example. To extend the life of the LCD panel, the panel will go dark (“sleep”) after a configured period of time.
Page 163 Nortel IP Phone 2007 Page 163 of 600 — feature prompt strings — user-entered digits — date and time information or Call Timer (if provisioned in the Telephone options menu) — set information • feature keys • soft keys Figure 12 shows the Application area.
Page 164 Page 164 of 600 Nortel IP Phone 2007 The icon state can be on, off, or flashing. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.
Page 165: Local Tools Menu Password Protection
Nortel IP Phone 2007 Page 165 of 600 • Applications • Telephone • Keyboard Figure 13 shows the Tools/Navigation area. Figure 13: IP Phone 2007 Tools/Navigation area Local Tools menu password protection If the SECUREMENU parameter was set during Full DHCP configuration, the Local Tools menu is locked to prevent accidental or unwanted changes.
Page 166 Page 166 of 600 Nortel IP Phone 2007 • Lock Menu option—double-press the Services key to access the Local Tools menu. Use the up/down navigation keys to scroll and highlight one of the following Lock Menu options: — 1. Manual Secure Local Menu—You are prompted to enter the fixed password whenever the Services key is double-pressed.
Page 167 Nortel IP Phone 2007 Page 167 of 600 retries. The S4 string will already be present if the XAS support has been configured through the DHCP. If XAS is not configured, you can still enable password protection by setting the S4 IP address to 0.0.0.0 and by setting the other fields to 0.
Page 168: Key Number Assignments
Page 168 of 600 Nortel IP Phone 2007 For more information about configuring the Local Tools menu for the IP Phone 2007, refer to Appendix F “Configuring the Local Tools menu” on page 551. Key number assignments A maximum of nine functions can be assigned to the four soft-labeled, pre-defined soft keys.
Page 169 Nortel IP Phone 2007 Page 169 of 600 Table 18 lists the IP Phone 2007 package components and product codes. Contact Nortel for further information. Table 18 IP Phone 2007 component list (Sheet 1 of 2) IP Phone 2007 package contents includes NTDU96AB70 •...
Page 170: Installation And Configuration
Page 170 of 600 Nortel IP Phone 2007 Table 18 IP Phone 2007 component list (Sheet 2 of 2) Option 11C UK Power Cord 240Vac NTTK18AB Hong Kong, Ireland, UK, Singapore, Malaysia, India, Bangladesh, Pakistan, Brunei, Sri Lanka Option 11C Denmark Power Cord Kit, 9.9 ft. 125Vac...
Page 171 Nortel IP Phone 2007 Page 171 of 600 • If you are not using Power over Ethernet (PoE) you must use the Global power adapter or your phone will fail to operate. Refer to Table 18 on page 169. First-time installation You must first install an IP Telephony Node with the Communication Server.
Page 172 Page 172 of 600 Nortel IP Phone 2007 port located on the back of the IP Phone (identified with a LAN icon). Plug the other end of the CAT5 Ethernet cable into the IP network. • For an IP Phone sharing a LAN access with a PC:...
Page 173 Power over Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP telephone application.
Page 174 Page 174 of 600 Nortel IP Phone 2007 • obtaining the IP parameters • connecting to the Call Server • obtaining a User ID See Table 19 for a summary of the IP parameters and how they are obtained. Table 19...
Page 175 Timing information There are only 4 s between plugging in the IP Phone 2007 power adapter and the appearance of Nortel on the display. When Nortel appears in the middle of the screen, you have 1 s to respond by pressing 0, 0, 7, *.
Page 176 Page 176 of 600 Nortel IP Phone 2007 For further information about EAP, refer to Appendix C “802.1x Port-based network access control” on page 493. Note: If you do not enable 802.1x Authentication, you are not prompted to enter Device ID and Password.
Page 177 Nortel IP Phone 2007 Page 177 of 600 12 Use the Right navigation key to scroll and highlight Gateway. Use the dialpad to fill in the information. Gateway—the default gateway for the IP Phone 2007 on the LAN segment to which it is connected 13 Use the Right navigation key to scroll and highlight S1 IP.
Page 178 Page 178 of 600 Nortel IP Phone 2007 S2 IP—the secondary CS 1000 node IP address for IP Phone 2007 Note: IP Phone 2007 can support a primary (S1) and secondary (S1) connect server. If you require IP Phones to register on multiple nodes, refer to IP Line: Description, Installation, and Operation (553-3001-365).
Page 179 Nortel IP Phone 2007 Page 179 of 600 27 Use the Up/Down navigation keys to scroll and highlight one of the following options: • No VLAN • DHCP—VLAN ID is configured automatically to one of the values received from the DHCP server •...
Page 180 SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement. For further information about SRTP media encryption feature, see “SRTP media encryption”...
Page 181 XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, refer to Nortel Application Gateway 1000 documentation. 38 Use the Right navigation key to scroll and highlight the Graphical XAS check box.
Page 182 Page 182 of 600 Nortel IP Phone 2007 The IP Phone 2007 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
Page 183: Full Duplex Mode
Nortel IP Phone 2007 Page 183 of 600 Data calibration is WRONG. Repeat calibration? YES and NO soft keys and calibration statistics are displayed on the screen. Tap the YES soft key to retry the calibration. Return to step 43 on...
Page 184 Page 184 of 600 Nortel IP Phone 2007 Procedure 27 Enabling Full Duplex mode Tap the Tools icon. Enter the Tools menu password (if Password protection is enabled). For information about Password Protection, refer to “Local Tools menu password protection” on page 165.
Page 185: Gratuitous Address Resolution Protocol Protection
Nortel IP Phone 2007 Page 185 of 600 — Speed: 10 (Mb) or 100 (Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N End of Procedure Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2007 from GARP Spoof attacks on the network. In a GARP Spoof...
Page 186 Page 186 of 600 Nortel IP Phone 2007 Procedure 29 Changing the TN of an existing IP Phone 2007 Repower the IP Phone 2007. Note: During the reboot sequence of a previously configured IP Phone, the IP Phone 2007 displays the existing node number for approximately five seconds.
Page 187: Replacing An Ip Phone 2007
Nortel IP Phone 2007 Page 187 of 600 Replacing an IP Phone 2007 IMPORTANT! Two IP Phones cannot share the same TN. You must remove the IP Phone 2007 that is currently using the TN. Procedure 30 Replacing an IP Phone 2007 Obtain the node and TN information of the phone you want to replace.
Page 188 Page 188 of 600 Nortel IP Phone 2007 553-3001-368 Standard 20.00 December 2006...
Page 189 Operating parameters ........Description The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides...
Page 190: Features
Page 190 of 600 IP Phone Key Expansion Module (KEM) Note: The IP Phone 2004 can also have up to 48 additional line/feature keys using the Shift key functionality and one IP Phone KEM. With two IP Phone KEMs connected, the Shift key functionality does not affect the IP Phone KEMs since the maximum number of line/feature keys is already available.
Page 191: Display Characteristics
IP Phone Key Expansion Module (KEM) Page 191 of 600 • A desk-mount bracket and structural baseplate connect the IP Phone KEM to an IP Phone 2002 or IP Phone 2004, or to another IP Phone KEM. • A wall-mount bracket installs the IP Phone KEM alongside a wall-mounted IP Phone 2002 or IP Phone 2004.
Page 192: Configuration
Page 192 of 600 IP Phone Key Expansion Module (KEM) Table 20 IP Phone KEM components list (Part 2 of 2) IP Phone KEM - Charcoal A0540990 IP Phone KEM wall mount kit - Charcoal A0555218 Configuration The IP Phone KEM must be configured in LD 11 before it can be used. LD 11 –...
Page 193 IP Phone Key Expansion Module (KEM) Page 193 of 600 LD 11 – Configure the IP Phone KEM. (Part 2 of 5) Prompt Response Description xx aaa yyyy (cccc or D) zz..z Telephone function key assignments The following key assignments determine calling options and features available to an IP Phone.
Page 194 Page 194 of 600 IP Phone Key Expansion Module (KEM) LD 11 – Configure the IP Phone KEM. (Part 3 of 5) Prompt Response Description Key number limits that can be assigned are as follows: 0-7 for Meridian Communications Adapter (MCA) 0-5 for M2006 0-7 for M2008 0-59 for M2616, varies with number of add-on...
Page 195 IP Phone Key Expansion Module (KEM) Page 195 of 600 LD 11 – Configure the IP Phone KEM. (Part 4 of 5) Prompt Response Description On the M3903, keys 4-15 are blocked. No feature assignment is accepted for keys 2-15. On the M3903, M3904, and M3905, keys 29-31 are reserved.
Page 196: Installation
Page 196 of 600 IP Phone Key Expansion Module (KEM) LD 11 – Configure the IP Phone KEM. (Part 5 of 5) Prompt Response Description KEY xx Edit the IP Phone KEM key number specified by PAGEOFST, where: xx = the number of the key (for example, KEY 36) Enter <CR>...
Page 197 IP Phone Key Expansion Module (KEM) Page 197 of 600 The IP Phone KEM connects to the IP Phone 2002 or IP Phone 2004 using the Accessory Expansion Module (AEM) port on the IP Phone. Figure 16 IP Phone KEM attached to an IP Phone 2002 Procedure 32 Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004 Use the following instructions to install an IP Phone KEM:...
Page 198: Ip Phone Kem Startup Initialization
Page 198 of 600 IP Phone Key Expansion Module (KEM) Press the IP Phone KEM and IP Phone firmly together until the IP Phone KEM locks into place. If connecting a second IP Phone KEM, repeat steps 1-3. Note: The second IP Phone KEM is attached to the right side of the first IP Phone KEM.
Page 199: Operating Parameters
IP Phone Key Expansion Module (KEM) Page 199 of 600 Table 21 Startup initialization process for the IP Phone KEM Phase Description 2. IP Phone KEM The IP Phone KEM display flashes until it establishes establishes communication communication with the IP Phone. with the IP Phone If the IP Phone KEM display does not stop flashing, communication has not been established with the IP Phone.
Page 200 Page 200 of 600 IP Phone Key Expansion Module (KEM) error message displays to alert the administrator that the hardware configuration does not match the administered configuration. If two IP Phone KEMs are configured in LD 11, but only one IP Phone KEM is responding, the keys on the second IP Phone KEM are available for call processing but are not accessible to the user.
Page 201 IP Phone Key Expansion Module (KEM) Page 201 of 600 Firmware The IP Phone KEM firmware is not downloadable. In the event that the IP Phone KEM firmware must be upgraded or changed, the IP Phone KEM must be replaced with a new IP Phone KEM containing the updated firmware. IP Phones Description, Installation, and Operation...
Page 202 Page 202 of 600 IP Phone Key Expansion Module (KEM) 553-3001-368 Standard 20.00 December 2006...
Page 203 Page 203 of 600 Nortel IP Softphone 2050 Contents This section contains information on the following topics: Introduction ..........
Page 204 Page 204 of 600 Nortel IP Softphone 2050 This section contains the following procedures: • Procedure 34, “Installing an IP Softphone 2050 for the first time” on page 223. • Procedure 35, “Installing the IP Softphone 2050 on the PC (new installation)”...
Page 205 Nortel IP Softphone 2050 Page 205 of 600 • four soft keys providing access to a maximum of 10 features • four-line display • directory capabilities stored locally on the PC or linked to external directories, such as LDAP, Microsoft Outlook, and Windows Address Book Directory •...
Page 206 Page 206 of 600 Nortel IP Softphone 2050 to install the Accessibility Interface from the IP Softphone 2050 CD ROM. • programmable hot keys allow single-key access to user-definable features • three input modes: Digit, Alpha, and Native • macro functions available for programming long dialing patterns •...
Page 207: Language Support
Nortel IP Softphone 2050 Page 207 of 600 Language support The IP Softphone 2050 is affected by the following three language controls: • Operating system language • IP Softphone 2050 language selection—sets the language displayed in the help screens and in the menus (select the IP Softphone 2050 language from the Application menu or during installation) •...
Page 208 Page 208 of 600 Nortel IP Softphone 2050 Figure 17 1140 Call Control window Figure 18 Compact skin Call Control window 553-3001-368 Standard 20.00 December 2006...
Page 209 Nortel IP Softphone 2050 Page 209 of 600 Table 22 lists the components and functions of the Call Control window. Table 22 Call Control window components and functions (Part 1 of 3) Element Function Primary display The primary display area provides call information (for example, Caller ID) and instructions for using certain soft key features.
Page 210 Page 210 of 600 Nortel IP Softphone 2050 Table 22 Call Control window components and functions (Part 2 of 3) Element Function Directory Click the Directory key to access the Network Directory. Inbox/Message Click the Inbox/Message key to access messages or return a call.
Page 211 Nortel IP Softphone 2050 Page 211 of 600 Table 22 Call Control window components and functions (Part 3 of 3) Element Function Speaker Click the Speaker key to answer and make calls using the handsfree speaker. Expand The Expand key is reserved for future implementation.
Page 212 Page 212 of 600 Nortel IP Softphone 2050 Operation Display characteristics The IP Softphone 2050 has the following display areas: • information display • soft key label display • keypad dialing keys display • feature keys display Information display area The information display area can contain four lines of text, up to a maximum of twenty four characters for each line.
Page 213 Nortel USB Audio Kit The USB Audio Kit enables the user to speak and hear callers. To ensure proper IP Softphone 2050 operation, use only Nortel-supported USB audio kits. The USB Audio Kit includes the following: • USB Headset Adapter (desktop or mobile) •...
Page 214 Page 214 of 600 Nortel IP Softphone 2050 USB Headset Adapter The USB Headset Adapter provides a controlled high-quality audio environment, including: • absolute and predictable loss and level plan implementation that is necessary to meet TIA-810, FCC part 68 and its international equivalents, as well as the ADA requirements for the hearing impaired •...
Page 215: Echo Cancellation
The USB Headset Adapter provides the IP Softphone 2050 with a fixed loss plan compliant with the TIA-810A specification. If other headsets or audio devices are used, the loss plan is unknown and undefined. Nortel supports the resolution of audio problems only for the USB Headset Adapter.
Page 216: Jitter Buffer
Page 216 of 600 Nortel IP Softphone 2050 Jitter buffer Use the default value sent from the TPS (the value configured in TM– [Nortel recommends that you use the default value]) to configure the IP Softphone 2050 jitter buffer. The jitter buffer has a desired size and a maximum allowable size. If the jitter buffer exceeds its maximum allowable size, sufficient frames are discarded to reduce the contents of the jitter buffer to the desired setting.
Page 217 Nortel IP Softphone 2050 Page 217 of 600 802.1Q The IP Softphone 2050 uses 802.1p (priority) settings assigned by the TPS. The IP Softphone 2050 supports 802.1p on Windows 2000 Professional, Windows XP Pro, and Windows XP Home. The service can be installed from the CD-ROM. If you install the IP Softphone 2050 with Administrators access, then this service is installed automatically.
Page 218 Page 218 of 600 Nortel IP Softphone 2050 Note: If a feature requires a feature package that is not present for the Call Server installation, that feature does not appear within the default configuration for the IP Softphone 2050. The Message key is numbered 16. If Message Waiting is not configured, then key16 must be NUL.
Page 219 Nortel IP Softphone 2050 Page 219 of 600 Table 23 IP Softphone 2050 soft keys (Part 2 of 2) Prompt Response Description Key 21 Call Park key Removes function or feature from key Key 22 Ringing Number pickup key Removes function or feature from key...
Page 220 An IP Softphone 2050 does not register against a TN configured for any other type of IP Phone. • Soundcard audio is supported only for incoming call notification. Nortel supports USB Headset Adapter for the speech path. • 5 menu options available on the IP Phone 2004, not required on the IP Softphone 2050, are: —...
Page 221 PC. The IP Softphone 2050 also supports a mobile adapter (Nortel Mobile USB Adapter). IMPORTANT! Use your IP Softphone 2050 with the approved Nortel Enhanced USB adapter (desktop) or Nortel Mobile USB Adapter only. Table 24 lists the IP Softphone 2050 package components.
Page 222 Page 222 of 600 Nortel IP Softphone 2050 Procedure 33 Preinstallation checklist Ensure you have the IP Softphone 2050 application software CD. To install and configure an IP Softphone 2050, the host Call Server must be equipped with the Voice Gateway Media Card.
Page 223 Nortel IP Softphone 2050 Page 223 of 600 Enter the IP Phone password, node ID, and TN manually, using the dialpad. For more information about DHCP servers, see Converging the Data Network with VoIP (553-3001-160). Use Procedure 34 to install an IP Softphone 2050 for the first time.
Page 224 Page 224 of 600 Nortel IP Softphone 2050 Configure the IP Softphone 2050 parameters. Click the Server tab in the Settings window and choose one of the following: • To manually configure the IP Softphone 2050 parameters, enter the IP address of the Call Server, Server type, port number, and retries.
Page 225 Double-click the Setup icon. Follow the instructions on-screen to complete the installation. Select Start > Programs > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. Select Settings to assign a server address, select sound devices, and select a server type.
Page 226 Page 226 of 600 Nortel IP Softphone 2050 Select Start > Programs > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. Select Settings to assign a server address, select sound devices, and select a server type.
Page 227 Page 227 of 600 Press and hold Shift for several seconds to prevent Autorun from starting. If the Installation Wizard starts: Wait until the Welcome to the Install Shield Wizard for the Nortel IP Softphone 2050 screen appears. Press Tab to select Cancel.
Page 228 Running the IP Softphone 2050 for the first time Start the IP Softphone 2050 in one of the following ways: • Select Start > Programs > Nortel > IP Softphone 2050. • Click the desktop shortcut (if one was created during the installation).
Page 229 Nortel IP Softphone 2050 Page 229 of 600 Procedure 41 Changing the TN of an existing IP Softphone 2050 Exit the IP Softphone 2050 application. Restart the IP Softphone 2050 application. If the node password is not configured, or is configured but disabled, go to Step 3.
Page 230 Page 230 of 600 Nortel IP Softphone 2050 553-3001-368 Standard 20.00 December 2006...
Page 231 Page 231 of 600 Nortel WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 For information about WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212, refer to WLAN IP Telephony: Installation and Configuration (553-3001-304). IP Phones Description, Installation, and Operation...
Page 232 Page 232 of 600 Nortel WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 553-3001-368 Standard 20.00 December 2006...
Page 233 MVC 2050 and WLAN ........Introduction This section describes how to install, configure, and remove the Nortel Mobile Voice Client 2050. For information on using the MVC 2050, see the Mobile Voice Client 2050 User Guide.
Page 234 Page 234 of 600 Nortel Mobile Voice Client 2050 • Procedure 44, “ Synchronizing a PDA with a desktop PC using ActiveSync” on page 259. • Procedure 45, “ Installing MVC 2050” on page 260. • Procedure 46, “ Removing MVC 2050 from your PDA” on page 261.
Page 235 Nortel Mobile Voice Client 2050 Page 235 of 600 • Hold, Goodbye, Answer, Volume Up, Volume Down, Mute, Navigation keys • macro functions for programming lengthy dialing patterns Note: Pause is available to build into the macro to introduce a delay which may be required to access some interactive Voice Response (IVR) applications and voicemail systems.
Page 236 Note: The Dell Axim X3, 300 MHz model, is not supported for use with MVC 2050. Since the PDA industry evolves at a rapid pace, contact Nortel technical support to determine the latest PDA models tested and supported, and for information about any known issues.
Page 237 Nortel Mobile Voice Client 2050 Page 237 of 600 Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback.
Page 238: Mvc 2050 Call Handling Screen
Page 238 of 600 Nortel Mobile Voice Client 2050 — contacts list the user can customize — programmable macro functions for lengthy dialing patterns • run-in-background application that allows the user to close the MVC 2050 interface but leave it running to allow incoming calls •...
Page 239 Nortel Mobile Voice Client 2050 Page 239 of 600 Figure 19 Starting the MVC 2050 from the Main Application screen IP Phones Description, Installation, and Operation...
Page 240 Page 240 of 600 Nortel Mobile Voice Client 2050 Figure 20 Call Handling screen Soft keys (self- labeled) Display Program- mable Line/ Dialpad Feature keys Menu keys Display The display is located in the central area of the skin. Messages and text are viewed on the display.
Page 241 Nortel Mobile Voice Client 2050 Page 241 of 600 Soft keys (self-labeled) There are four soft keys (self-labeled) located in the bottom row of the display. The labels on these keys depend on the call server. See Figure 20 on page 240.
Page 242 Page 242 of 600 Nortel Mobile Voice Client 2050 Figure 21 File Menu screen Run-in-background Select Run-in-background to close MVC 2050 but allow it to keep running in the background so that incoming calls can ring on your PDA. After you have completed your call, press the X in the upper right-hand corner of the PDA display to close the MVC 2050 application and return it to the background.
Page 243 Nortel Mobile Voice Client 2050 Page 243 of 600 Contacts Select Contacts to launch the Contacts dialog box. The Contacts application reads a list of contacts from the PDA Contacts list or from a list which you have synchronized onto your PDA from Outlook.
Page 244 Page 244 of 600 Nortel Mobile Voice Client 2050 Figure 22 Keys menu Call Handling icons Hold Headset/AnswerGoodbye Headset Select Headset to answer an incoming call or to obtain dial tone to place a call (see Figure 22). You can also use the Headset/Answer icon located at the top, center of the screen.
Page 245 Nortel Mobile Voice Client 2050 Page 245 of 600 Goodbye Select Goodbye to end a call. You can also use the Goodbye icon located at the top right of the screen. See Figure 22 on page 244. Hold Select Hold to place a call on hold. You can also use the Hold icon located at the top left of the screen.
Page 246 Page 246 of 600 Nortel Mobile Voice Client 2050 Figure 23 Keys > Features screen Macros Select Macros from the Keys > Features submenu to access macros (also available through the Settings > Macros dialog box). Macros can be used to make speed-dials, access voicemail, and other routine functions faster and easier.
Page 247 Nortel Mobile Voice Client 2050 Page 247 of 600 Help Select Help to access the MVC 2050 PDA-specific version of Help. See Figure 24. Figure 24 Help menu The Help menu provides the following items: • Contents • Diagnostics •...
Page 248 Page 248 of 600 Nortel Mobile Voice Client 2050 Diagnostics Diagnostics provides access to a list of methods to determine server connection state. Following are the diagnostic methods provided: • Ping • TraceRoute • RUDP Ping Also see “Profiles” on...
Page 249 Nortel Mobile Voice Client 2050 Page 249 of 600 • retractable toolbar • Message Waiting light • System Input Panel icon Figure 25 Graphical image (skin), common components Call Handling icons Message Waiting Light Display Soft keys Programmable Line/Feature keys...
Page 250 Page 250 of 600 Nortel Mobile Voice Client 2050 Figure 26 Black skin Figure 27 Blue skin 553-3001-368 Standard 20.00 December 2006...
Page 251 Nortel Mobile Voice Client 2050 Page 251 of 600 Figure 28 Lime skin Figure 29 Round skin IP Phones Description, Installation, and Operation...
Page 252 Page 252 of 600 Nortel Mobile Voice Client 2050 Icons The MVC 2050 Call Handling screen presents icon equivalents for menu items. See Figure 30: “ Call Handling screen icons (with Toolbar retracted)” page 253. Icons can be divided into three types: •...
Page 253 Nortel Mobile Voice Client 2050 Page 253 of 600 Figure 30 Call Handling screen icons (with Toolbar retracted) Call Handling Toolbar icons icons Hold Directory Headset/Answer Messages Release Shift Services Expand Copy Quit Toolbar System Input Menu Bar icon System Input...
Page 254 Page 254 of 600 Nortel Mobile Voice Client 2050 Menu Bar icons MVC 2050 provides icons which can be used instead of text menu equivalents. See Figure 30 on page 253. The following are the Menu Bar icons: • Paste •...
Page 255 Nortel Mobile Voice Client 2050 Page 255 of 600 • Copy • Quit System Input Panel To access the System Input Panel from MVC 2050, tap the System Input Panel icon on the Menu Bar in the bottom right-hand corner of the PDA. See...
Page 256 Page 256 of 600 Nortel Mobile Voice Client 2050 Figure 31 System Input using a transcriber AAA1217.bmp Using the MVC 2050 application, the keyboard can act like a dialpad, interpreting the alphabetical keys as numbers. For instance, if you type a J, K, or L, it is interpreted as a number five (5).
Page 257: Software Requirements
Nortel Mobile Voice Client 2050 Page 257 of 600 Operating parameters The operating parameters for MVC 2050 are as follows: • MVC 2050 application supports English language only. • MVC 2050 is supported on PDAs running Windows Mobile 2003. The following are the minimum recommended PDA hardware specifications: •...
Page 258 PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using MVC 2050. For example, Nortel does not recommend using your PDA’s version of Internet Explorer while using MVC 2050.
Page 259: Mvc 2050 Installation Method
Nortel Mobile Voice Client 2050 Page 259 of 600 PDA battery life can affect the MVC 2050 call duration and the call volume. IMPORTANT! PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended. It provides longer call duration and increased call volume than the standard-life battery.
Page 260 Page 260 of 600 Nortel Mobile Voice Client 2050 Wait for the PDA and the PC to synchronize. See Figure 32 on page 260. End of Procedure For details about synchronizing a PDA with a desktop PC, refer to the PDA Users Manual.
Page 261 Nortel Mobile Voice Client 2050 Page 261 of 600 Select the CD Drive. Select Setup. Follow the instructions on the screen until the Install Wizard asks you if you want to modify, install, or remove MVC 2050. Select Install. The Install Wizard installs MVC 2050. When installation finishes, a message displays on the PC: •...
Page 262 Page 262 of 600 Nortel Mobile Voice Client 2050 Figure 33 Removing MVC 2050 Configuration MVC 2050 has a flexible interface which enables end users to customize configurations for a variety of connections. About MVC 2050 About MVC 2050 identifies the application. Select About MVC 2050 from...
Page 263 Nortel Mobile Voice Client 2050 Page 263 of 600 Settings Select Settings from the File menu to access the Settings submenu. Settings provides windows for Personal settings, System settings, and Connections settings to control the behavior, appearance, and connection status of your MVC 2050.
Page 264 Page 264 of 600 Nortel Mobile Voice Client 2050 Figure 34 DHCP Setting on Server screen 553-3001-368 Standard 20.00 December 2006...
Page 265 Connection history Connection history writes connection and disconnection indication messages to the registry key “HKCU\Software\Nortel \MVC2050\Log”. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry is written. The entries contain a date and time and a description of the connection or disconnection event.
Page 266 Page 266 of 600 Nortel Mobile Voice Client 2050 message, which is the last message received by MVC 2050 before a normal session is started. Recovering: Server unreachable The Recovering: Server unreachable message is generated when MVC 2050 loses connection with the server. It indicates that the UNIStim “watchdog timer”...
Page 267 Nortel Mobile Voice Client 2050 Page 267 of 600 Use Procedure 47 to enable Auto-Create. Procedure 47 Enable Auto-Create Select Settings. Select Hardware ID. Select Auto-Create. End of Procedure Figure 36 Hardware ID screen IP Phones Description, Installation, and Operation...
Page 268 Page 268 of 600 Nortel Mobile Voice Client 2050 For more information about the Hardware ID screen, see Table 25. Table 25 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device.
Page 269 Nortel Mobile Voice Client 2050 Page 269 of 600 server. To establish the dialing rules and dialing patterns, see Mobile Voice Client 2050 User Guide. Profiles Each profile is a named file that contains a combination of servers and other attributes that control connection, behavior, and appearance of the MVC 2050.
Page 270 Page 270 of 600 Nortel Mobile Voice Client 2050 Figure 37 Profiles screen AAA1189.bmp When a new profile has been created and selected, the values on all of the other tabs have been set to the defaults for this profile. Any value modified on any of the other tabs will be associated with this profile until another profile is selected.
Page 271 Nortel Mobile Voice Client 2050 Page 271 of 600 Following are descriptions of the events for which the sounds are used. See Figure 38 on page 271. Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server.
Page 272 Page 272 of 600 Nortel Mobile Voice Client 2050 Audio quality Audio quality is controlled from two screens: • Audio, the quality slider tab • Advanced Audio Audio quality slider tab You can control audio quality using the slider tab to reduce audio delay and increase audio clarity.
Page 273 Nortel Mobile Voice Client 2050 Page 273 of 600 Use the following procedure to disable the Automatic Gain Control. Procedure 48 Disabling Automatic Gain Control Select Start. Select Settings. Select System. Select iPAQ Audio. Select Automatic Gain Control. Select Disable.
Page 274 Page 274 of 600 Nortel Mobile Voice Client 2050 Figure 39 Advanced Audio screen 553-3001-368 Standard 20.00 December 2006...
Page 275 Nortel Mobile Voice Client 2050 Page 275 of 600 See Table 26 for more information about the Advanced Audio screen. Table 26 Advanced Audio screen Selection Description NetEQ (Global IP Sound) NetEQ packet loss concealment software is the default mode of operation.
Page 276 Page 276 of 600 Nortel Mobile Voice Client 2050 Jitter buffer Global IP Sound NetEQ, bundled with MVC 2050 software, provides loss concealment and compensation for up to 30% packet loss. NetEQ is an advanced jitter buffer and packet loss concealment unit that delivers improvements in sound quality, while minimizing latency, for IP telephone systems.
Page 277 Nortel Mobile Voice Client 2050 Page 277 of 600 Listener IP Use the Listener IP screen to override the port assignments when there is a conflicting application on the PDA. See Table 27 for information about selections available on the Listener IP screen.
Page 278 Page 278 of 600 Nortel Mobile Voice Client 2050 To select an existing macro, tap the down arrow in the Macro list box and make your selection. To delete a selected macro, tap the Delete icon (the button to the right of the list box).
Page 279 Nortel Mobile Voice Client 2050 Page 279 of 600 Contents A list of the macro’s contents appears in the Contents list box. Once there are two or more entries in this box, the keystrokes can be moved around by using the up and down buttons which appear to the right of the box.
Page 280: Roaming And Handover
Page 280 of 600 Nortel Mobile Voice Client 2050 WiFi ActiveSync of a PDA with a PC can be accomplished using Wireless Fidelity (WiFi). CAUTION When you return the PDA to its cradle, if you want to maintain the MVC 2050 connection to the server, deactivate ActiveSync.
Page 281 Reinstalling an IP Audio Conference Phone 2033 ....Replacing an IP Audio Conference Phone 2033....
Page 282 TN, or re-acquisition of firmware is not required. Description The IP Audio Conference Phone 2033 uses the customer IP data network to communicate with the Communication Server 1000. The IP Audio Conference Phone 2033 translates voice into data packets for transport using Internet Protocol.
Page 283 Nortel IP Audio Conference Phone 2033 Page 283 of 600 Phone 2033 network connection, and connection to the Communication Server 1000. Figure 41 shows the IP Audio Conference Phone 2033. Figure 41 IP Audio Conference Phone 2033 IP Phones Description, Installation, and Operation...
Page 284: Extension Microphones
Nortel IP Audio Conference Phone 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state.
Page 285 Nortel IP Audio Conference Phone 2033 Page 285 of 600 Keys and functions Table 28 describes the IP Audio Conference Phone 2033 keys and functions. Table 28 IP Audio Conference Phone 2033 keys and functions Function Line key Use the Line key to access the single line and activate on-hook dialing.
Page 286 Page 286 of 600 Nortel IP Audio Conference Phone 2033 Services menu Table 29 shows the Services menu. Table 29 Services menu (Part 1 of 2) Services key Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): —...
Page 287: Supported Features
Note 2: The user can originate a call using Last Number Redial while manipulating an option. Supported features The Nortel IP Audio Conference Phone 2033 supports the following telephony features: • three soft keys providing access to a maximum of nine features Note: Functions for the soft keys are configured in LD 11.
Page 288 Page 288 of 600 Nortel IP Audio Conference Phone 2033 • UNIStim encryption • DTMF Tones The IP Audio Conference Phone 2033 supports the following data network features: • 10/100 Mbps Full Duplex mode • automatic network configuration through DHCP...
Page 289: Display Characteristics
• Personal Directory, Call Log and Redial List are not supported. However, if the primary DN on an IP Audio Conference Phone 2033 is an MADN of an IP Phone 2001, IP Phone 2002, IP Phone 2004, or IP Softphone 2050, Preferred Name Match and Idle Set Display (new call indication) are supported.
Page 290 Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Information line display The IP Audio Conference Phone 2033 has a one-line information display area with the following information: • Caller number •...
Page 291 Nortel IP Audio Conference Phone 2033 Page 291 of 600 • Date and time information (if the IP Phone is in an idle state) or Call Timer (if provisioned in the Telephone options menu) • Set information The information in the display area changes, according to the call processing state and active features.
Page 292: Key Number Assignments
Page 292 of 600 Nortel IP Audio Conference Phone 2033 Figure 44 Soft keys Key number assignments A maximum of nine functions can be assigned to the three soft-labeled, pre-defined soft keys. Because they are pre-defined, the user cannot change the key number assignment.
Page 293: Package Components
Nortel IP Audio Conference Phone 2033 Page 293 of 600 Package components Table 30 lists the components for the IP Audio Conference Phone 2033 for the Americas, Asia Pacific, and Greater China region. Table 30 Components list for US, CA, CALA, AP, and GC...
Page 294 • IP Audio Conference Phone 2033 (charcoal) • 7 ft. CAT5 Ethernet cable • Power over Ethernet (PoE) module with 25 ft. console cable • IP Audio Conference Phone 2033 Quick Reference Card 2 Extension microphones (charcoal) IP Audio Conference Phone 2033 package contents include: NTEX11EA70E6 •...
Page 295 IP Audio Conference Phone 2033 (charcoal) • 7 ft. CAT5 Ethernet cable • Power over Ethernet (PoE) module with 25 ft. console cable • IP Audio Conference Phone 2033 Quick Reference Card • 2 Extension microphones (charcoal) with cables • Universal Power Supply Accessories •...
Page 296 Before installing the IP Audio Conference Phone 2033, complete the following pre-installation checklist: • Ensure there is one IP Audio Conference Phone 2033 boxed package for each IP Audio Conference Phone 2033 being installed. See Table 30 on page 293...
Page 297 For more information about configuring a virtual loop, see IP Line: Description, Installation, and Operation (553-3001-365), and Software Input/Output: Administration (553-3001-311). Configure the IP Audio Conference Phone 2033 on the system using LD 11. At the prompts, enter the following: REQ:chg...
Page 298 Nortel IP Audio Conference Phone 2033 Figure 45 POE module Note: Red LEDs on the IP Audio Conference Phone 2033 indicate power. Messages indicating system start up, such as Loading, Initializing network, and Loading boot parameters appear after a short delay.
Page 299 Figure 46 Bottom view of IP Audio Conference Phone 2033 End of Procedure Startup sequence When an IP Audio Conference Phone 2033 is connected to the network, it must perform a startup sequence. The elements of the startup sequence include: •...
Page 300 Installing the IP Audio Conference Phone 2033 To install the IP Audio Conference Phone 2033, use Procedure 50, “Installing the IP Audio Conference Phone 2033 for the first time using manual configuration” on page 301, or Procedure 51, “Installing an IP Audio...
Page 301 497. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, you will see the Nortel logo and Starting DHCP will appear at the bottom of the screen.
Page 302 Page 302 of 600 Nortel IP Audio Conference Phone 2033 IP Audio Conference Phone 2033 configuration to allow the following IP address assignments: • Static—enter all parameters • Partial DHCP—IP Phone address, subnet mask, and default Gateway are obtained from the DHCP server •...
Page 303 Nortel IP Audio Conference Phone 2033 Page 303 of 600 S1 action Choose one of the following: • for TPS only, enter 1 • for TPS and Secure Media Controller, enter 6 or 1 For more information about Secure Media Controller, see Secure Media Controller: Implementation Guide (553-3001-225).
Page 304 Page 304 of 600 Nortel IP Audio Conference Phone 2033 S2 retry count Same as S1 S2 PK Default is ffffffffffffffff. The Private key of the alternate Secure Media Controller to which the IP Phone is connected. If you are using a Secure Media Controller, do the following: •...
Page 305 Nortel IP Audio Conference Phone 2033 Page 305 of 600 2-Au Enter a VLAN ID automatically. This prompt exists to support future implementation of DHCP. VLANFILTER (0-No, 1-Yes) Default 0 (for No) You are not prompted for VLANFILTER if VLAN is not enabled.
Page 306 Note: Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The IP Audio Conference Phone 2033 by default will place you in the units field of the TN. You can not use backspace to move to the loop, shelf or card fields.
Page 307 497. You will hear a tone shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, you will see the Nortel logo and Starting DHCP will appear at the bottom of the screen.
Page 308 — a valid IP Audio Conference Phone 2033 IP address — a subnet mask — the default Gateway for the IP Audio Conference Phone 2033 on the LAN segment to which it is connected — the S1IP. The primary CS 1000 node IP address of the IP Phone.
Page 309 Screen prompt Description S1 IP The primary CS 1000 node IP address of the IP Audio Conference Phone 2033. S1 Port this is a fixed value: 4100 S1 action Choose one of the following: • for TPS only, enter 1 •...
Page 310 Page 310 of 600 Nortel IP Audio Conference Phone 2033 S2 IP The secondary CS 1000 node IP address of the IP Audio Conference Phone 2033. S2 Port same as S1 S2 action same as S1 Note: You are not prompted for S2 PK if S2 Action is set to 1.
Page 311 Note: The VLAN ID is entered as a decimal. The VLAN ID is a 12-bit value between 1 and 4094. The IP Audio Conference Phone 2033 is configured with 802.1Q VLAN enabled, priority = 6, and the VLAN ID set to the entered value.
Page 312 Appendix H “TFTP Server” on page 571. The IP Audio Conference Phone 2033 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
Page 313 Note: Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The IP Audio Conference Phone 2033 by default will place you in the units field of the TN. You can not use backspace to move to the loop, shelf or card fields.
Page 314 Use Procedure 52 to enable Full Duplex mode. Procedure 52 Enable Full Duplex mode Reset the IP Phone by disconnecting and re-connecting power. When the Nortel logo appears, press each of the soft keys in sequence. See Procedure 51 on page 307.
Page 315 Phone 2033 on the same system. For example, the IP Audio Conference Phone 2033 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Audio Conference Phone 2033.
Page 316 Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The IP Audio Conference Phone 2033 by default will place you in the units field of the TN. You cannot use backspace to move to the loop, shelf or card fields.
Page 317 Procedure 56 Removing an IP Audio Conference Phone 2033 from service Disconnect the IP Audio Conference Phone 2033 from the network or turn off the power. If the IP Audio Conference Phone 2033 was automatically configured, the DHCP lease expires and the IP address returns to the available pool.
Page 318 Page 318 of 600 Nortel IP Audio Conference Phone 2033 Connecting an extension microphone Procedure 57 Connecting an extension microphone to the IP Audio Conference Phone 2033 Thread the microphone cord through the channels on the bottom of the IP Phone.
Page 319: Installation And Configuration
Page 319 of 600 Nortel IP Phone 1120E Contents Introduction ..........
Page 320 Page 320 of 600 Nortel IP Phone 1120E Introduction This section explains how to install and maintain the IP Phone1120E. For information on using the IP Phone 1120E, see the IP Phone 1120E User Guide. This section contains the following procedures: •...
Page 321 Nortel IP Phone 1120E Page 321 of 600 Figure 47 IP Phone 1120E User-defined feature keys Data message waiting indicator* Message waiting indicator Handset High-resolution graphical display screen Speaker Soft keys Navigation keys Copy key Message/Inbox key Services key Shift/Outbox key...
Page 322 Page 322 of 600 Nortel IP Phone 1120E Keys and functions Table 34 lists the keys and functions for the IP Phone 1120E. Table 34 IP Phone 1120E keys and functions (Part 1 of 3) Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 323 Nortel IP Phone 1120E Page 323 of 600 Table 34 IP Phone 1120E keys and functions (Part 2 of 3) Function Navigation keys Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Page 324 Page 324 of 600 Nortel IP Phone 1120E Table 34 IP Phone 1120E keys and functions (Part 3 of 3) Function Volume control keys Press the volume control keys to adjust the volume of the handset, headset, speaker, ringer, and, Handsfree feature.
Page 325 Nortel IP Phone 1120E Page 325 of 600 Services menu Table 35 shows the Services menu. Table 35 Services menu (Part 1 of 2) Services Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): —...
Page 326 Page 326 of 600 Nortel IP Phone 1120E Table 35 Services menu (Part 2 of 2) Note 1: If a call is presented while the user is manipulating an option, the IP Phone 1120E rings and the DN key flashes. However, the screen display is not updated with Caller ID information.
Page 327 Nortel IP Phone 1120E Page 327 of 600 Table 36 Local Tools menu (Part 2 of 2) 4. Lock Menu 1. Manual Secure Local Menu 2. Manual Partial Secure Menu 3. Manual Disable Secure Menu 4. DHCP Secure Menu 5. Lock Now To make a selection, press the number associated with the menu item, or use the navigation keys to scroll through the menu items.
Page 328 Page 328 of 600 Nortel IP Phone 1120E — Services — Copy • six call-processing fixed keys: — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold • Call Duration Timer • ability to change the user-defined feature key labels •...
Page 329 Nortel IP Phone 1120E Page 329 of 600 • 802.1ab Link Layer Discovery Protocol (LLDP) For more information about LLDP, see Appendix D “802.1ab Link Layer Discovery Protocol” on page 495. • Secure Real-time Transport Protocol (SRTP) media encryption For more information about SRTP media encryption, see “Features overview”...
Page 330 Page 330 of 600 Nortel IP Phone 1120E • Hearing Aid Compatibility (HAC) as per FCC Part 68 ® • wireless headset support through Bluetooth 1.2 compliant Audio Gateway Headset Profile • External Application Server (XAS) • Graphical External Application Server (GXAS) •...
Page 331 Nortel IP Phone 1120E Page 331 of 600 • information line • soft key label Figure 48 shows these three display areas. Figure 48 1120E IP display area Upper display area User-defined feature key labels 47678 AutoDial Middle display area...
Page 332 Page 332 of 600 Nortel IP Phone 1120E Information line display An IP Phone 1120E has a one-line information display area with the following information: • Caller number • Caller name • Feature prompt strings • User-entered digits • Date and time information (if the IP Phone is in an idle state) or Call...
Page 333 Nortel IP Phone 1120E Page 333 of 600 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 334 Page 334 of 600 Nortel IP Phone 1120E – 4. DHCP Secure Menu – 5. Lock Now The settings configured in the Lock Menu sub menu override the settings received from the DHCP string. For more information about 4. Lock Menu manual user settings, refer to Appendix F “Configuring the Local Tools menu”...
Page 335 Nortel IP Phone 1120E Page 335 of 600 You can also press the 5 key to select the Lock Now item from the Lock Menu. The Lock Now item immediately exits the Local Tools menu, closes any open Local Tools menu pages, and locks the Local Tools menu.
Page 336 Ethernet options, including support for IEEE 802.3af Power Classification 3. WARNING Use your IP Phone 1120E with the approved Nortel global power supply (model # N0089601) for this model of phone only. Table 37 lists the IP Phone 1120E package components and product codes.
Page 337 Nortel IP Phone 1120E Page 337 of 600 Table 37 IP Phone 1120E components list (Part 2 of 2) 2.3 m (7 ft) CAT5 Ethernet cable NTYS13AA Power adapter Global power supply (for local power) N0089601 AC cord 1.8 m (5.9 ft), 10 amp, IEC320-C13...
Page 338 Ensure the host Call Server is equipped with the Voice Gateway Media Card, or a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model # N0089601) is used. Refer to Table 37 on page 336 First-time installation You must first install an IP Telephony Node with the Communication Server.
Page 339: Configuring The Ip Phone 1120E
Nortel IP Phone 1120E Page 339 of 600 Configuring the IP Phone 1120E You must configure the IP Phone 1120E before you can use it. Use Procedure 58 on page 339 to configure the IP Phone 1120E for the first time.
Page 340 Form a small bend in the cable, and then thread the adapter cord through the channels in the stand WARNING Use your IP Phone 1120E with the approved Nortel global power supply (model # N0089601) for this model of phone only. 553-3001-368 Standard 20.00...
Page 341 Nortel IP Phone 1120E Page 341 of 600 Note 1: The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
Page 342 Page 342 of 600 Nortel IP Phone 1120E Figure 50 Cable routing tracks Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connect marked with the symbol , and thread the network cable through the channel marked with...
Page 343 Nortel IP Phone 1120E Page 343 of 600 If you are connecting your PC through the phone, you will require a second CAT5 cable. Only one cable is included with the IP Phone 1120E package. Install the Ethernet cable connecting the PC to the phone (optional).
Page 344 Page 344 of 600 Nortel IP Phone 1120E lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws. • Method B: Attach the 15 cm (6 inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand.
Page 345 Nortel IP Phone 1120E Page 345 of 600 11 Put the phone in the wall-mount position (optional). If you wall-mount the phone, put it in the wall-mount position by holding the Tilt Lever and press the phone towards the base until the phone is parallel with the base.
Page 346 Page 346 of 600 Nortel IP Phone 1120E Startup sequence When an IP Phone 1120E is connected to the network, it must perform a startup sequence. The elements of the startup sequence include: • obtaining VLAN ID (if supported by the network infrastructure) •...
Page 347 Nortel. When you see the text Nortel on the phone, you have 1 s to respond by pressing the 4 soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 348 Page 348 of 600 Nortel IP Phone 1120E Use the Right navigation key to scroll and highlight Enable 802.1x (LLDP Enable) check box. Press the Enter key to toggle this item on and off. For information about LLDP, refer to Appendix D “802.1ab Link Layer Discovery Protocol”...
Page 349 Nortel IP Phone 1120E Page 349 of 600 Gateway—the default gateway for the IP Phone 1120E on the LAN segment to which it is connected 12 Use the Right navigation key to scroll and highlight S1 IP. Press the Enter key to start the edit mode. Use the dialpad to fill in the information.
Page 350 Page 350 of 600 Nortel IP Phone 1120E S2 IP—the secondary CS 1000 node IP address for the IP Phone 1120E Note: The IP Phone 1120E can support a primary (S1) and secondary (S1) connect server. If you require IP Phones to register on multiple nodes, refer to IP Line: Description, Installation, and Operation (553-3001-365).
Page 351 Nortel IP Phone 1120E Page 351 of 600 27 Use the Up/Down navigation keys to scroll and highlight one of the following options: • No VLAN • DHCP—VLAN ID is configured automatically to one of the values received from the DHCP server •...
Page 352 Press the Enter key to toggle this item on and off. SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
Page 353 XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, refer to Nortel Application Gateway 1000 documentation. 39 If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
Page 354 Page 354 of 600 Nortel IP Phone 1120E For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2007 searches for the TFTP Server for firmware upgrade. If the file name specified in i2007.cfg is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
Page 355 Nortel IP Phone 1120E Page 355 of 600 Note: Changing the speed and/or duplex mode on the phone changes both the LAN Ethernet port and PC Ethernet Port interfaces. IMPORTANT! It is recommended that Auto Negotiate mode is used on the network and the IP Phone.
Page 356 Page 356 of 600 Nortel IP Phone 1120E Press the Apply&Reset soft key to save the changes and to restart the IP Phone 1120E. The firmware settings are read and are applied to UPLINK and the PC Ethernet Port. End of Procedure...
Page 357 Nortel IP Phone 1120E Page 357 of 600 For further information about TFTP firmware upgrade, see Appendix H “TFTP Server” on page 571. Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1120E from GARP Spoof attacks on the network. In a GARP Spoof...
Page 358 Page 358 of 600 Nortel IP Phone 1120E Procedure 62 Changing the TN of an existing IP Phone 1120E Repower the IP Phone 1120E. Note: During the reboot sequence of a previously configured IP Phone, the IP Phone 1120E displays the existing node number for approximately 5 seconds.
Page 359 Nortel IP Phone 1120E Page 359 of 600 Replacing an IP Phone 1120E IMPORTANT! Two IP Phones cannot share the same TN. You must remove the IP Phone 1120E that is currently using the TN. Procedure 63 Replacing an IP Phone 1120E Obtain the node and TN information of the phone you want to replace.
Page 360 Page 360 of 600 Nortel IP Phone 1120E 553-3001-368 Standard 20.00 December 2006...
Page 361 Page 361 of 600 Nortel IP Phone 1140E Contents This section contains information on the following topics: Introduction ..........
Page 362 Page 362 of 600 Nortel IP Phone 1140E Introduction This section explains how to install and maintain the IP Phone 1140E. For information on using the IP Phone 140E, see the IP Phone 1140E User Guide. This section contains the following procedures: •...
Page 363 Nortel IP Phone 1140E Page 363 of 600 Figure 52 IP Phone 1140E User-defined feature keys Data message waiting indicator* Message waiting indicator Handset High-resolution graphical display screen Speaker Soft keys Copy key Message/Inbox key Services key Shift/Outbox key Quit/Stop key...
Page 364 Page 364 of 600 Nortel IP Phone 1140E Keys and functions Table 39 lists keys and functions for the IP Phone 1140E. Table 39 IP Phone 1140E keys and functions (Part 1 of 3) Function Hold Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.
Page 365 Nortel IP Phone 1140E Page 365 of 600 Table 39 IP Phone 1140E keys and functions (Part 2 of 3) Function Navigation keys Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Page 366 Page 366 of 600 Nortel IP Phone 1140E Table 39 IP Phone 1140E keys and functions (Part 3 of 3) Function Headset Press the Headset key to answer a call using the headset or to switch a call from the handset or Handsfree to the headset.
Page 367 Nortel IP Phone 1140E Page 367 of 600 Services menu Table 40 shows the Services menu. Table 40 Services menu Services Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): — Volume Adjustment —...
Page 368 Page 368 of 600 Nortel IP Phone 1140E Note 1: If a call is presented while the user is manipulating an option, the IP Phone 1140E rings and the DN key flashes. However, the screen display is not updated with Caller ID information.
Page 369: Supported Features
Nortel IP Phone 1140E Page 369 of 600 Table 41 Local Tools menu 4. Lock Menu 1. Manual Secure Local Menu 2. Manual Partial Secure Menu 3. Manual Disable Secure Menu 4. DHCP Secure Menu 5. Lock Now To make a selection, press the number associated with the menu item, or use the navigation keys to scroll through the menu items.
Page 370 Page 370 of 600 Nortel IP Phone 1140E — Message/Inbox — Shift/Outbox — Services — Copy • six call-processing fixed keys: — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold • Call Duration Timer •...
Page 371 Nortel IP Phone 1140E Page 371 of 600 • automatic network configuration through DHCP For more information about automatic network configuration, see Table 43 on page 388. • 802.1ab Link Layer Discovery Protocol (LLDP) For more information about LLDP, Appendix D “802.1ab Link Layer Discovery Protocol”...
Page 372: Features Not Currently Supported
Page 372 of 600 Nortel IP Phone 1140E • USB port, to support USB devices Note: Powered downstream 1.1 compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy. • Hearing Aid Compatibility (HAC) as per FCC Part 68 ®...
Page 373: Display Characteristics
Nortel IP Phone 1140E Page 373 of 600 Display characteristics The IP Phone 1140E has three major display areas: • user-defined feature key label • information line • soft key label Figure 53 on page 373 shows these three display areas.
Page 374 Page 374 of 600 Nortel IP Phone 1140E Note: If a label is longer than ten characters, the last ten characters are displayed and the excess characters are deleted from the beginning of the string. Information line display The IP Phone 1140E has a three-line information display area with the following information: •...
Page 375: Local Tools Menu Password Protection
Nortel IP Phone 1140E Page 375 of 600 Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 376 Page 376 of 600 Nortel IP Phone 1140E – 4. DHCP Secure Menu – 5. Lock Now The settings configured in the Lock Menu sub menu override the settings received from the DHCP string. For more information about 4. Lock Menu manual user settings, refer to Appendix F “Configuring the Local Tools menu”...
Page 377: Key Number Assignments
Nortel IP Phone 1140E Page 377 of 600 You can also press the 5 key to select the Lock Now item from the Lock Menu. The Lock Now item immediately exits the Local Tools menu, closes any open Local Tools menu pages, and locks the Local Tools menu.
Page 378: Package Components
Ethernet options, including support for IEEE 802.3af Power Classification 3. WARNING Use your IP Phone 1140E with the approved Nortel global power supply (model # N0089601) for this model of phone only. Table 42 lists the IP Phone 1140E package components and product codes.
Page 379: Installation And Configuration
Nortel IP Phone 1140E Page 379 of 600 Table 42 IP Phone 1140E component list (Part 2 of 2) 2.3 m (7 ft) CAT5 Ethernet cable NTYS13AA Power adapter Global power supply N0089601 AC cord 1.8 m (5.9 ft), 10 amp, IEC320-C13...
Page 380 Ensure the host Call Server is equipped with the Voice Gateway Media Card, or a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model # N0089601) is used. Refer to Table 42 on page 378.
Page 381: Configuring The Ip Phone 1140E
Nortel IP Phone 1140E Page 381 of 600 Configuring the IP Phone 1140E You must configure the IP Phone 1140E before you can use it. Use Procedure 65 on page 381 to configure the IP Phone 1140E for the first time.
Page 382 Form a small bend in the cable, and then thread the adapter cord through the channels in the stand WARNING Use your IP Phone 1140E with the approved Nortel global power supply (model # N0089601) for this model of phone only 553-3001-368 Standard 20.00...
Page 383 Nortel IP Phone 1140E Page 383 of 600 Note 1: The IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
Page 384 Page 384 of 600 Nortel IP Phone 1140E Figure 55 Cable routing tracks Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack marked with the symbol on the back of the phone, and thread the headset cord along with the handset...
Page 385 Nortel IP Phone 1140E Page 385 of 600 If you are connecting your PC through the phone, you will require a second CAT5 cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional).
Page 386 Page 386 of 600 Nortel IP Phone 1140E lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws. • Method B: Attach the 15 cm (6 inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand.
Page 387 Nortel IP Phone 1140E Page 387 of 600 Table 56 shows how to rotate the IP Phone 1140E into the wall mount position. Figure 56 Rotate the phone into the wall mount position Tilt lever Wall-mount lever IP Phones Description, Installation, and Operation...
Page 388 Page 388 of 600 Nortel IP Phone 1140E Startup sequence When an IP Phone 1140E is connected to the network, it must perform a startup sequence. The elements of the startup sequence include: • obtaining VLAN ID (if supported by the network infrastructure) •...
Page 389 Nortel. When you see the text Nortel on the phone, you have 1 s to respond by pressing the 4 soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 390 Page 390 of 600 Nortel IP Phone 1140E Use the Right navigation key to scroll and highlight Enable 802.1x (LLDP Enable). check box. For information about 802.1x Authentication, refer to Appendix D “802.1ab Link Layer Discovery Protocol” on page 495.
Page 391 Nortel IP Phone 1140E Page 391 of 600 Gateway—the default gateway for the IP Phone 1140E on the LAN segment to which it is connected 12 Use the Right navigation key to scroll and highlight S1 IP. Press the Enter key to start the edit mode. Use the dialpad to fill in the information.
Page 392 Page 392 of 600 Nortel IP Phone 1140E S2 IP—the secondary CS 1000 node IP address for the IP Phone 1140E Note: The IP Phone 1140E can support a primary (S1) and secondary (S1) connect server. If you require IP Phones to register on multiple nodes, refer to IP Line: Description, Installation, and Operation (553-3001-365).
Page 393 Nortel IP Phone 1140E Page 393 of 600 27 Use the Up/Down navigation keys to scroll and highlight one of the following options: • No VLAN • DHCP—VLAN ID is configured automatically to one of the values received from the DHCP server •...
Page 394 Press the Enter key to toggle this item on and off. SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
Page 395 XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, refer to Nortel Application Gateway 1000 documentation. 39 If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
Page 396 Page 396 of 600 Nortel IP Phone 1140E The method to upgrade the firmware depends on the following Call Server software: • For Succession Release 3.0 or CS 1000 Release 4.0, the TFTP Server is required to download the current firmware. Enter the TFTP Server IP address at the prompt.
Page 397: Full Duplex Mode
Nortel IP Phone 1140E Page 397 of 600 Full Duplex mode In the Configuration menu, Auto Negotiate mode is the default setting for initial startup. Typically, the IP Phone is connected to a network that supports Auto Negotiate, and it selects the best speed and duplex mode available.
Page 398 Page 398 of 600 Nortel IP Phone 1140E Use the Up/Down navigation keys to scroll and highlight one of the following options: • 10BT Full—10 BT Full Duplex mode • 100BT Full—100 BT Full Duplex mode Press Enter to exit the edit mode.
Page 399: Tftp Firmware Upgrade
Nortel IP Phone 1140E Page 399 of 600 TFTP firmware upgrade When you enter Cfg TFTP = 1 (for yes), and enter an IP address, the phone searches for an upgrade file on the TFTP Server. Note: Users of CS 1000 Release 4.5 or later do not need to enter a TFTP IP address.
Page 400: Reinstalling An Ip Phone 1140E
Page 400 of 600 Nortel IP Phone 1140E Reinstalling an IP Phone 1140E You can reinstall an existing previously configured IP Phone 1140E on the same Call Server. For example, the IP Phone 1140E can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 1140E.
Page 401: Replacing An Ip Phone 1140E
Nortel IP Phone 1140E Page 401 of 600 Replacing an IP Phone 1140E IMPORTANT! Two IP Phones cannot share the same TN. You must remove the IP Phone 1140E that is currently using the TN. Procedure 70 Replacing an IP Phone 1140E Obtain the node and TN information of the phone you want to replace.
Page 402 Page 402 of 600 Nortel IP Phone 1140E 553-3001-368 Standard 20.00 December 2006...
Page 403 Page 403 of 600 Nortel IP Phone 1150E Contents Introduction ..........
Page 404 Page 404 of 600 Nortel IP Phone 1150E Introduction This section explains how to install and maintain the IP Phone 1150E. For information on using the IP Phone 1150E, see the IP Phone 1150E User Guide, or the IP Phone 1150E Getting Started Card.
Page 405 Nortel IP Phone 1150E Page 405 of 600 For information about IP Phone 1150E components, see “Package components” on page 425. Figure 57 shows the IP Phone 1150E default Agent key configuration. Figure 57 IP Phone 1150E default Agent key configuration Note: You can program the keys indicated with asterisks for different functions.
Page 406 Page 406 of 600 Nortel IP Phone 1150E Figure 58 IP Phone 1150E Supervisor key configuration Note: You can program the keys indicated with asterisks for different functions. Components and functions This section describes the following components of the IP Phone 1150E: •...
Page 407 Nortel IP Phone 1150E Page 407 of 600 Keys and functions Table 44 shows the keys and functions for the IP Phone 1150E. Table 44 IP Phone 1150E keys and functions (Part 1 of 3) Function Hold Press the Hold key to put an active call on hold. Press the Line (DN) key beside the flashing LCD to return to the caller on hold.
Page 408 Page 408 of 600 Nortel IP Phone 1150E Table 44 IP Phone 1150E keys and functions (Part 2 of 3) Function Navigation keys Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Page 409 Nortel IP Phone 1150E Page 409 of 600 Table 44 IP Phone 1150E keys and functions (Part 3 of 3) Function Supervisor Talk/ For Supervisor use. Press the Supervisor Talk/Listen key to participate in Listen key an active conversation. The LED lights to indicate talk/listen mode is on. If the LED is off, the Supervisor can only listen to an active conversation.
Page 410 Page 410 of 600 Nortel IP Phone 1150E Supervisor key configuration Table 46 shows IP Phone 1150E components and functions for Supervisor key configuration. You can configure these keys for different functions Table 46 IP Phone 1150E keys and functions for Supervisor key configuration...
Page 411 Nortel IP Phone 1150E Page 411 of 600 Services menu Table 47 shows the Services menu. Table 47 Services menu Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): — Volume Adjustment —...
Page 412 Page 412 of 600 Nortel IP Phone 1150E Table 47 Services menu • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Branch Office is configured) • Password Admin Note 1: If a call is presented while the user is manipulating an option, the IP Phone 1150E rings and the DN key flashes.
Page 413: Supported Features
Nortel IP Phone 1150E Page 413 of 600 Table 48 Local Tools menu 4. Lock Menu 1. Manual Secure Local Menu 2. Manual Partial Secure Menu 3. Manual Disable Secure Menu 4. DHCP Secure Menu 5. Lock Now To make a selection, press the number associated with the menu item, or use the navigation keys to scroll through the menu items.
Page 414 Page 414 of 600 Nortel IP Phone 1150E — Shift/Outbox — Inbox/Message — Directory — Feature key (reserved for future implementation) • seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED: — Supervisor Talk/Listen —...
Page 415 Nortel IP Phone 1150E Page 415 of 600 — Hold — Volume increase/decrease • Call Duration Timer • ability to change self-labeled line/programmable feature key labels • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration •...
Page 416 Page 416 of 600 Nortel IP Phone 1150E • 802.1Q VLAN and 802.1p priority support, industry standards for managing bandwidth usage — full VLAN capability, including a manageable integrated switch in the IP Phone; allows VLAN and priority tagging for the IP Phone traffic and VLAN tagging for PC traffic —...
Page 417: Features Not Currently Supported
Nortel IP Phone 1150E Page 417 of 600 • language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana Note: In the case of the prompts locally generated by the phone for the Local Tools menu and in all local features, the language is controlled locally by the phone.
Page 418 Page 418 of 600 Nortel IP Phone 1150E Figure 59 IP Phone 1150E display area Self-labeled line/programmable feature key label The self-labeled line/programmable feature key label area displays a 10-character string for each of the six line/programmable feature keys. Each line/programmable feature key includes the key label and an icon.
Page 419 Nortel IP Phone 1150E Page 419 of 600 Information line display An IP Phone 1150E has a four-line information display area with the following information: • caller number • caller name • feature prompt strings • user-entered digits • date and time information (if the IP Phone is in an idle state), or Call...
Page 420: Headset Support
Page 420 of 600 Nortel IP Phone 1150E Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.
Page 421 Nortel IP Phone 1150E Page 421 of 600 There are two ways to control the menu lock: • DHCP Secure Menu option—the IP Phone processes the secure menu setting retrieved from the Full DHCP response. • Lock Menu option—double-press the Services key to access the Local Tools menu.
Page 422 Page 422 of 600 Nortel IP Phone 1150E password protection by setting the S4 IP address to 0.0.0.0 and by setting the other fields to 0. IMPORTANT! With Full DHCP, the vendor-specific or site-specific options must be configured depending on the customers DHCP server configuration.
Page 423: Key Number Assignments
Nortel IP Phone 1150E Page 423 of 600 For more information about configuring the Local Tools menu for the IP Phone 1150E, refer to Appendix F “Configuring the Local Tools menu” on page 551. Key number assignments This section describes the following keys supported on the IP Phone 1150E: •...
Page 424 Page 424 of 600 Nortel IP Phone 1150E Table 49 ACD default Agent fixed feature keys Key number Response Description Key 12 Not Ready Key 13 Make Set Busy Key 14 Call Supervisor Key 15 Emergency Note: The In-Calls key mirrors the programming of key 0; it is not separately programmable.
Page 425: Package Components
• 2.3 m (7 ft) CAT5 Ethernet cable • Getting Started Card Note: If you are using local power, the approved Nortel global power supply and a standard local power cord must be ordered separately. IP Phone 1150E with Agent icon keycaps...
Page 426: Installation And Configuration
Page 426 of 600 Nortel IP Phone 1150E Table 51 IP Phone 1150E component list (Part 2 of 2) 2.3 m (7 ft) CAT5 Ethernet cable NTYS13AA Accessories Key cap removal tool NTNM19AA Power adapter Global power supply N0089601 AC cords 1.8 m (5.9 ft), 10 amp, IEC320-C13...
Page 427 Ensure the host Call Server is equipped with the Voice Gateway Media Card, or a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model # N0089601) is used. Refer to Table 51 on page 425.
Page 428 Page 428 of 600 Nortel IP Phone 1150E Procedure 72 Configuring an IP Phone 1150E Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see IP Line: Description, Installation, and Operation (553-3001-365), and Software Input/Output: Administration (553-3001-311).
Page 429 Nortel IP Phone 1150E Page 429 of 600 LD 11–Configure the IP Phone 1150E on the Call Server Prompt Response Description ZONE 0 - 255 Zone number to which this IP Phone belongs. Note: Verify that the zone number exists in LD 117.
Page 430 Page 430 of 600 Nortel IP Phone 1150E Figure 60 Release the IP Phone 1150E from the stand Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. See Figure 61.
Page 431 Form a small bend in the cable, and then thread the adapter cord through the channels in the stand WARNING Use your IP Phone 1150E with the approved Nortel global power supply (model # N0089601) for this model of phone only. IP Phones...
Page 432 Page 432 of 600 Nortel IP Phone 1150E Note 1: The IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
Page 433 Nortel IP Phone 1150E Page 433 of 600 Figure 63 Cable routing tracks Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connect marked with the symbol , and thread the network cable through the channel marked with...
Page 434 Page 434 of 600 Nortel IP Phone 1150E If you are connecting your PC through the phone, you will require a second CAT5 cable. Only one cable is included with the IP Phone 1150E package. Install the Ethernet cable connecting the PC to the phone (optional).
Page 435 Nortel IP Phone 1150E Page 435 of 600 lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws. • Method B: Attach the 15 cm (6 inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand.
Page 436 Nortel. When you see the text Nortel on the phone, you have 1 s to respond by pressing the 4 soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 437 Nortel IP Phone 1150E Page 437 of 600 When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right. The 3. Network Configuration menu opens.
Page 438 Page 438 of 600 Nortel IP Phone 1150E IP address, Server 2 IP address, Port, Action, Retry, and PK numbers manually. • Full—IP network information, Server 1 IP address, Server 2 IP address, and XAS information are provided by the DHCP server. All items are dimmed to prevent manual entry.
Page 439 Nortel IP Phone 1150E Page 439 of 600 14 Use the Right navigation key to scroll and highlight S1 Action. Press the Send/Enter key to start the edit mode. Use the dialpad to fill in the information. Choose one of the following: •...
Page 440 Page 440 of 600 Nortel IP Phone 1150E 21 Use the Right navigation key to scroll and highlight S2 Action. Press the Send/Enter key to start the edit mode. Use the dialpad to fill in the information. Choose one of the following: •...
Page 441 Nortel IP Phone 1150E Page 441 of 600 For more information about VLAN configuration, refer to Converging the Data Network with VoIP (553-3001-160). 28 Press the Send/Enter key. 29 Use the Right navigation key to scroll and highlight VLAN Filter check box.
Page 442 Right navigation key to scroll and highlight the XAS IP combo box. Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, refer to Nortel Application Gateway 1000 documentation. 553-3001-368 Standard 20.00...
Page 443 Nortel IP Phone 1150E Page 443 of 600 39 If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box. Press the Send/Enter key to toggle this item on and off. 40 Use the Right navigation key to scroll and highlight Port combo box.
Page 444: Full Duplex Mode
Page 444 of 600 Nortel IP Phone 1150E For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2007 searches for the TFTP Server for firmware upgrade. If the file name specified in i2007.cfg is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
Page 445 Nortel IP Phone 1150E Page 445 of 600 Note: Changing the speed and/or duplex mode on the phone changes both the LAN Ethernet port and PC Ethernet Port interfaces. IMPORTANT! It is recommended that Auto Negotiate mode is used on the network and the IP Phone.
Page 446: Tftp Firmware Upgrade
Page 446 of 600 Nortel IP Phone 1150E Press the Apply&Reset soft key to save the changes and to restart the IP Phone 1150E. The firmware settings are read and are applied to UPLINK and the PC Ethernet Port. End of Procedure...
Page 447: Gratuitous Address Resolution Protocol Protection
Nortel IP Phone 1150E Page 447 of 600 For further information about TFTP firmware upgrade, see Appendix H “TFTP Server” on page 571. Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1150E from GARP Spoof attacks on the network. In a GARP Spoof...
Page 448 Page 448 of 600 Nortel IP Phone 1150E Procedure 76 Changing the TN of an existing IP Phone 1150E Repower the IP Phone 1150E. Note: During the reboot sequence of a previously configured IP Phone, the IP Phone 1150E displays the existing node number for approximately five seconds.
Page 449: Replacing An Ip Phone 1150E
Nortel IP Phone 1150E Page 449 of 600 Replacing an IP Phone 1150E IMPORTANT! Two IP Phones cannot share the same TN. You must remove the IP Phone 1150E that is currently using the TN. Procedure 77 Replacing an IP Phone 1150E Obtain the node and TN information of the phone you want to replace.
Page 450 Page 450 of 600 Nortel IP Phone 1150E 553-3001-368 Standard 20.00 December 2006...
Page 451 Page 451 of 600 Expansion Module for IP Phone 1100 Series Contents This section contains information on the following topics: Description ..........Features .
Page 452 Page 452 of 600 Expansion Module for IP Phone 1100 Series The Expansion Module supports the following IP Phones: • IP Phone 1120E • IP Phone 1140E • IP Phone 1150E The Expansion Module is a hardware component that connects to the IP Phones and provides additional line appearances and feature keys.
Page 453: Features
Expansion Module for IP Phone 1100 Series Page 453 of 600 Figure 64 IP Phone 1140E with the Expansion Module Features The Expanion Module provides the following features: • 18 self-labeled line/programmable feature keys provide up to 36 additional self-labeled line/programmable feature keys. Using the Shift key functionality, an IP Phone 1140E, for example, can have up to 66 additional logical self-labeled line/programmable feature keys.
Page 454: Display Characteristics
Page 454 of 600 Expansion Module for IP Phone 1100 Series Display characteristics The Expansion Module has the following display characteristics: • LCD display area—Each of the 18 physical keys on the Expansion Module has a 10-character display label beside the 18 self-labeled line/ programmable feature keys.
Page 455: Configuration
Expansion Module for IP Phone 1100 Series Page 455 of 600 Configuration Use LD 11 to configure the Expansion Module. LD 11 - Configure the Expansion Module (Part 1 of 2) Prompt Response Description REQ: NEW/CHG Add new or change existing data. TYPE i2004/IPACD For IP Phone1120E, IP Phone 1140E, and...
Page 456: Installation
Page 456 of 600 Expansion Module for IP Phone 1100 Series LD 11 - Configure the Expansion Module (Part 2 of 2) Prompt Response Description KEY <key> <keys conf data>/ <key> is the key number for the Page + Key Offset <CR>...
Page 457 Expansion Module for IP Phone 1100 Series Page 457 of 600 Procedure 79 Connecting the Expansion Module to the IP Phone Damage to Equipment To avoid damaging the equipment, remove the power (PoE cable, or local power) from the IP Phone before connecting the Expansion Module.
Page 458 Page 458 of 600 Expansion Module for IP Phone 1100 Series Figure 66 Adjusting the stand angle on the IP Phone Accessory Expansion Module port At the back of the IP Phone, remove the rubber plug from the Accessory Expansion Module (AEM) port. Place the connecting arm of the Expansion Module behind the IP Phone and align the Expansion Module connection plug to the AEM port on the back of the IP Phone.
Page 459 Expansion Module for IP Phone 1100 Series Page 459 of 600 Figure 67 Connecting the Expansion Module If connecting a second, or a third Expansion Module, repeat steps 2 to 4. Note: The second Expansion Module is attached to the right side of the first Expansion Module.
Page 460: Expansion Module Startup Initialization
Page 460 of 600 Expansion Module for IP Phone 1100 Series Adjust the height of the IP Phone tilt adjustment to a comfortable viewing angle. Then adjust each of the Expansion Module footstands so they are flush to the desk surface. Turn the wheel on the back right side of the Expansion Module to the right (if viewed from the front) to tighten the Expansion Module.
Page 461 Expansion Module for IP Phone 1100 Series Page 461 of 600 Table 54 lists the initialization process for the Expansion Module. Table 54 Startup initialization process for the Expansion Module Phase Description Expansion Module The self-test confirms the operation of the Expansion performs self-test Modules local memory, CPU, and other circuitry.
Page 462: Operating Parameters
Page 462 of 600 Expansion Module for IP Phone 1100 Series Operating parameters If the Expansion Module does not respond, and lines or features are configured on keys 32 to 85, calls can be directed to those keys which the user cannot access.
Page 463: Services Key Operation
Expansion Module for IP Phone 1100 Series Page 463 of 600 LD 11. An error message displays to alert the administrator that the hardware configuration does not match the administered configuration. If two Expansion Modules are configured in LD 11 but only one Expansion Module responds, the TPS assigns keys 32 to 67 to the single Expansion Module (using the Shift key functionality).
Page 464: Display Diagnostics
Page 464 of 600 Expansion Module for IP Phone 1100 Series the handset. The display area remains in diagnostic mode until either the user exits the diagnostic more, or the idle timeout clears the mode. Once cleared, the normal display for the current state of the IP Phone is displayed. Press the Services key to access the following menu items: •...
Page 465: Set Info
Expansion Module for IP Phone 1100 Series Page 465 of 600 Table 55 shows the display diagnostic operation on the IP Phones and the Expansion Module. Table 55 Display diagnostic operation on the IP Phone and the Expansion Module IP Phone DN/feature key Expansion Module display Diagnostic step display area...
Page 466 Page 466 of 600 Expansion Module for IP Phone 1100 Series distributed to the each attached Expansion Module, one at a time. After the Expansion Module confirms to the IP Phone that the firmware file is downloaded and saved successfully, the IP Phone starts the download to the next attached Expansion Module.
Page 467 Page 467 of 600 Features overview Contents Introduction ..........Corporate Directory.
Page 468: Corporate Directory
Page 468 of 600 Features overview • Password Administration • IP Call Recording • Virtual Office • Emergency Services for Virtual Office • Active Call Failover • Enhanced UNIStim Firmware download • SRTP media encryption Note: Personal Directory, Redial List, Callers List, Application Server Administration, Password Administration are software on the Signaling Server.
Page 469: Redial List
Features overview Page 469 of 600 Redial List Redial List is a call log feature whose content is generated by the system during call processing. The list resides on the Application Server. An end user can scroll through a list of up to 20 entries of the most recent calls dialed from the IP Phone and redial a selected telephone number.
Page 470 Page 470 of 600 Features overview information for an IP Phone on an active call. The following recording models are supported: • bulk call recording — records all calls on an IP Phone • quality monitor recording — records individual calls on an IP Phone Note: If the network connection between the IP Call Recording Server and the IP Phone is lost, active calls cannot be recorded.
Page 471 Features overview Page 471 of 600 • LED status of the Mute, Handsfree, and Headset keys • DRAM content Note: All other elements (feature keys, soft keys and text areas) are retained until the user presses a key or the connection with the Signaling Server is resumed.
Page 472 Page 472 of 600 Features overview Enhanced UNIStim Firmware download feature requires a Signaling Server to be present on the node. Without a Signaling Server, the only firmware files available for downloading are the three available in CS Release 4.0 for the Phase 0/1/2 IP Phone 2001, IP Phone 2002, and IP Phone 2004.
Page 473 Features overview Page 473 of 600 • IP Phone 1140E • IP Phone 1150E For information about configuring the SRTP media encryption feature, refer to the applicable IP Phone section. Note 1: During a firmware upgrade, the SRTP media encryption feature will be automatically disabled.
Page 474 Page 474 of 600 Features overview 553-3001-368 Standard 20.00 December 2006...
Page 475: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 476 Page 476 of 600 Regulatory and safety information Warnings • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Page 477 EU Countries—This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or the Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. Bluetooth wireless technology—This portable device with its antenna complies with FCC's RF radiation exposure limits for an uncontrolled environment.
Page 478 Page 478 of 600 Regulatory and safety information DenAn regulatory information for Japan 553-3001-368 Standard 20.00 December 2006...
Page 479 IP Phone power requirements Phase II IP Phones have integrated hardware to support power over Ethernet for 802.3af standard power. Nortel recommends Power over Ethernet deployment since it allows for power backup in case of power failures. Note that, with Phase II IP Phones, power splitters are no longer needed to support Power over Ethernet.
Page 480 Table 57 and Table 58 provide power requirements for the IP Audio Conference Phone 2033 using Power over Ethernet Classification 0. Table 57 Power requirements for IP Audio Conference Phone 2033 (US, CA, CALA, AP, GC) using Power over Ethernet Classification 0 IP Phone...
Page 481 Appendix A: Specifications Page 481 of 600 Table 59 provides power requirements for Phase II IP Phones using Power over Ethernet Classification 2. Table 59 Power requirements for Phase II IP Phones using Power over Ethernet Classification 2 IP Phone Product Code Maximum Load Normal Load...
Page 482: Environmental Specifications
Page 482 of 600 Appendix A: Specifications Environmental specifications Table 61 shows the environmental specifications of IP Phones. Table 61 Environmental specifications Parameter Specifications Operating temperature +5° to +40°C, ambient Operating humidity 95% RH (29 g/m3 mean absolute humidity) Storage temperature –40°...
Page 483 The 802.1Q support is available for the following IP Phones: • IP Phone 2001 • IP Phone 2002 • IP Phone 2004 • IP Phone 2007 • IP Audio Conference Phone 2033 • IP Softphone 2050 (through the PC operating system) IP Phones Description, Installation, and Operation...
Page 484: Description
IP Phone. The switch ports for Voice Gateway Media Card TLAN network interfaces must be configured as untagged ports so the header is removed. While the IP Phone 2001 and the IP Audio Conference Phone 2033 provide VLAN support, they do not provide a port for a PC.
Page 485: Ip Phone Support
Appendix B: 802.1Q VLAN description Page 485 of 600 Ethernet interface to distinguish it from standard Ethernet frames. The last 16 bits of the 802.1Q tag contain the following information: • a 3-bit Priority field (the 802.1p defined bits) • a 1-bit Canonical Field Identifier (CFI) •...
Page 486: Ip Softphone 2050 Support
The IP Softphone 2050 supports 802.1Q with Windows 2000. By default, when 802.1Q is enabled, the priority bits of all frames are set to 6 and the VLAN ID is set to 0 (a restriction of Windows 2000). For more information, see the “Nortel IP Softphone 2050” on page 203.
Page 487: Vlan Ids
Appendix B: 802.1Q VLAN description Page 487 of 600 The following functions are available on the three-port switch: • hardware VLAN filter • two TX (out) queues on each port —High Priority Queue (HPQ) and Low Priority Queue (LPQ) Therefore, traffic other than Voice VLAN can be filtered by enabling the VLAN filtering feature and taking advantage of the hardware VLAN filter.
Page 488: Enhanced Vlan Tagging
Page 488 of 600 Appendix B: 802.1Q VLAN description When the Automatic VOICE VLAN Discovery using DHCP approach is used, and the IP Phone has been configured as such, the following steps are automatically taken to obtain the VOICE VLAN ID: The IP Phones perform an initial DHCP Discovery Request in the default VLAN.
Page 489: Enhanced Data Vlan
Appendix B: 802.1Q VLAN description Page 489 of 600 Enable/Disable menu is available to enable or disable telephony packets filtering based on a VLAN ID. The Enable/Disable menu is only available if tagging is enabled on the IP Phone port. IMPORTANT! VLAN filtering on the telephony port is disabled by default.
Page 490 Page 490 of 600 Appendix B: 802.1Q VLAN description DATA (PC Port) VLAN packet handling Packets processed to and from the PC port operate as follows: PC Port (Ingress direction) – DATA VLAN disabled—all traffic received on the PC port is switched based on MAC address.
Page 491 Appendix B: 802.1Q VLAN description Page 491 of 600 During manual configuration, if DATA VLAN is enabled by configuring a VLAN ID, the PC-Port Untag All check box is selected and is enabled by default. By default, the egress tag is stripped. To manually override this setting and disable egress stripping, clear the PC-Port Untag All check box.
Page 492 Page 492 of 600 Appendix B: 802.1Q VLAN description 553-3001-368 Standard 20.00 December 2006...
Page 493 • IP Phone 2001 • IP Phone 2002 • IP Phone 2004 • IP Phone 2007 • IP Audio Conference Phone 2033 • IP Phone 1120E • IP Phone 1140E • IP Phone 1150E IP Phones Description, Installation, and Operation...
Page 494 Page 494 of 600 Appendix C: 802.1x Port-based network access control Extensible Authentication Protocol Extensible Authentication Protocol (EAP) supports multiple authentication methods, such as MD5, PEAP, TLS, and TTLS, and represents a technology framework that facilitates the adoption of Authentication, Authorization, and Accounting (AAA) schemes, such as Remote Authentication Dial In User Service (RADIUS).
Page 495 Page 495 of 600 Appendix D: 802.1ab Link Layer Discovery Protocol Contents Introduction ..........Description .
Page 496 Page 496 of 600 Appendix D: 802.1ab Link Layer Discovery Protocol LLDP also enables the system administrator to view the entire network infrastructure. The Telecommunications Industry Association (TIA) developed the Link Layer Discovery Protocol (LLDP)-Media Endpoint Discovery (LLDP-MED) extension of 802.1ab LLDP for VoIP networks, as defined by ANSI/ TIA-1057.
Page 497 Two methods of accessing IP Phone diagnostic utilities are text-based and graphic-based. The IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Audio Conference Phone 2033 use a text-based method to access diagnostic utilities. For information about diagnostic utilities for the IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Audio Conference Phone 2033, see “Network...
Page 498: Text-Based Diagnostic Utilities
538. Text-based diagnostic utilities Network diagnostic utilities are accessible on IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Audio Conference Phone 2033 to isolate voice quality and network performance problems. Network diagnostic utilities Network diagnostic utilities are available on the IP Phone itself (set-based), or from the Command Line Interface (CLI) (server-based).
Page 499 Appendix E: IP Phone diagnostic utilities Page 499 of 600 Table 62 lists the Network Diagnostic Utilities available on the IP Phone in different states. Table 62 Network Diagnostic Utilities availability After IP Before IP Address Registered Call in Function module Address assignment, (TPS) - Remote...
Page 500 Page 500 of 600 Appendix E: IP Phone diagnostic utilities Ethernet statistics In Local or Remote Mode, the system administrator can view ethernet statistics (for example, number of collisions, VLAN ID, speed and duplex) for the IP Phone on a particular endpoint. The exact statistics will depend on what is available from the IP Phone for the specific endpoint.
Page 501: Accessing Network Diagnostic Utilities From The Ip Phone
Appendix E: IP Phone diagnostic utilities Page 501 of 600 Authentication State The system administrator uses this option to determine whether the IP Phone is currently authenticated with the 802.1x system. The following are valid state values: • LogOff • Disconnected •...
Page 502 Page 502 of 600 Appendix E: IP Phone diagnostic utilities Use Procedure 80 on page 502 to access the Network Diagnostic Tools in Local mode. Procedure 80 Accessing the Network Diagnostic Tools menu in Local mode Double-press the Services key. The Local Main Menu, Network Diagnostic Tools, appears.
Page 503 Appendix E: IP Phone diagnostic utilities Page 503 of 600 Procedure 82 Executing TraceRoute Select TraceRoute from the Network Diagnostic Tools submenu. Press the IP soft key and enter the IP address to trace. Press the Tracert soft key. The results of the TraceRoute appear on the display.
Page 504 TPS. Note 1: Diagnostics are available on the IP Audio Conference Phone 2033 in Remote Mode only. Note 2: When the user selects Diagnostics from the Telephone Options menu, if an IP Phone Installer Password is enabled in the Signaling Server, the Diagnostics menu is locked and the message “Access...
Page 505 Appendix E: IP Phone diagnostic utilities Page 505 of 600 The following items are available on the Diagnostics submenu: • Diag Tools (Diagnostic Tools: Ping and TraceRoute) • EtherStats (Ethernet Statistics) • IP Stats (IP Statistics) • RUDP Stats (RUDP Statistics) •...
Page 506 Page 506 of 600 Appendix E: IP Phone diagnostic utilities Procedure 88 Entering an IP address Scroll through the Ping submenu to the IP Addr menu item. An IP address appears if previously entered. Example 47.249.48.20. Press the Select soft key. Use the Navigation keys to scroll to the destination IP address.
Page 507 Appendix E: IP Phone diagnostic utilities Page 507 of 600 Procedure 90 Pinging an IP address From the Ping submenu, use the Navigation keys to scroll to the Ping! submenu item. Press the Select soft key. Pinging starts. Tip: Press the Stop soft key to stop pinging. Press the OK soft key to return to the Ping submenu.
Page 508 Page 508 of 600 Appendix E: IP Phone diagnostic utilities — If the destination IP address is in the list, press the Select soft key to select the IP address. Press the Select soft key again to return to the TraceRoute submenu. —...
Page 509 Appendix E: IP Phone diagnostic utilities Page 509 of 600 Press the OK soft key to return to the TraceRoute submenu. End of Procedure Procedure 95 Reviewing the results of the trace From the TraceRoute submenu, use the Navigation keys to scroll to the Last TraceRt submenu item.
Page 510 Page 510 of 600 Appendix E: IP Phone diagnostic utilities Do one of the following: • Press the OK soft key to return to the EtherStats submenu. • Use the Navigation keys to browse the data. Press the Cancel softkey to return to the EtherStats submenu. End of Procedure Procedure 98 Checking 802.1x Supplicant Authentication state...
Page 511 Appendix E: IP Phone diagnostic utilities Page 511 of 600 Procedure 100 Checking Authenticator ID Select EtherStats from the Diagnostics submenu. Scroll through the EtherStats menu and select Authenticator ID. Press the Select soft key. Do one of the following: Press the OK soft key to return to the EtherStats submenu.
Page 512: Network Diagnostic Utilities Data Display Pages
Page 512 of 600 Appendix E: IP Phone diagnostic utilities Procedure 102 Browsing RUDP Statistics Select RUDP Stats from the Diagnostics submenu. The RUDP statistics appear on the display. Do one of the following: • Press the OK soft key to return to the Diagnostics submenu. •...
Page 513 Appendix E: IP Phone diagnostic utilities Page 513 of 600 is up to 24 characters long. Use the Navigation keys to scroll through the lines of data. Local Mode data display pages The following figures illustrate the Network Diagnostic Utilities data display pages in Local Mode.
Page 514 Page 514 of 600 Appendix E: IP Phone diagnostic utilities Figure 69 TraceRoute data display screen xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx In Figure 69,...
Page 515 Appendix E: IP Phone diagnostic utilities Page 515 of 600 Figure 70 Ethernet Statistics data display page 1.Link: UP/Down 2.Duplex:Full/Half 3.Speed: xxx (MB) 4.Auto Sense/Negotiate Auto-Nego Capability:Y/N Auto-Nego Completed:Y/N 5.VLANPriority:xxx 6.VLANID:xxxx 7.PktColl:xxxxxxxxxx 8.CRCErrors:xxxxxxxxxx 9.FrameErrors:xxxxxxxxxx In Figure 70, • Duplex = duplex mode •...
Page 516 Page 516 of 600 Appendix E: IP Phone diagnostic utilities IP Networking Statistics Figure 71 illustrates the data displayed from the IP Networking Statistics submenu item. Figure 71 IP Networking Statistics data display screen 1. Packet Tx: xxxxxxxxxx 2. PacketRx: xxxxxxxxxx 3.
Page 517 Appendix E: IP Phone diagnostic utilities Page 517 of 600 Figure 72 DHCP information data display page 1.Configuration: NetworkDataValided:Yes/No MACAddressStored:Yes/No PerformDHCP:Full/Partial VLANEnable:Yes/No VLANConfig:Manual/Auto VLANIDsDiscovered:Yes/No PrimaryServer:S1/S2 2.FWVersion:xxxxxxx 3.HWIDxxxxxxxxxxxxxxxxxx 4.SetIP:xxx.xxx.xxx.xxx 5.SbMask:xxx.xxx.xxx.xxx 6.GtWay:xxx.xxx.xxx.xxx 7.PROMS1:xxx.xxx.xxx.xxx Port:xxxx Act:xxx Retries:xxx 8.PROMS2:xxx.xxx.xxx.xxx Port:xxxx Act:xxx Retries:xxx 9.VLANPriority:xxx 10.VLANID:xxxx 11.DHCPRespondString: xxxxxxxxxxxxxxxxxxxxxxxx xxxxx..
Page 518 Page 518 of 600 Appendix E: IP Phone diagnostic utilities In Figure 72, • NetworkDataValided = is EEPROM Network Data valided? • MACAddressStored = is MAC Address stored in EEPROM? • FWVersion = IP Phone firmware version • HWID = IP Phone hardware ID •...
Page 519 Appendix E: IP Phone diagnostic utilities Page 519 of 600 RTP/RTCP statistics Figure 74 illustrates the data displayed from the RTP/RTCP statistics submenu item. Figure 74 RTP/RTCP statistics data display page 1.EndIP:xxx.xxx.xxx.xxx 2.PortID:xxxx 3.PacketTX:xxxxxxxxxx 4.PacketRx:xxxxxxxxxx 5.DiscPktRx:xxxxxxxxxx 6.PacketLossRx:xxx% 7.JittAveRx:xxxxxxxxxx 8.JittMaxRx:xxxxxxxxxx 9.RdTripDelay:xxxxx ms In Figure 74, •...
Page 520 Page 520 of 600 Appendix E: IP Phone diagnostic utilities Remote Mode data display pages The following figures illustrate the Network Diagnostic Utilities data display pages in Remote Mode. PING Figure 75 illustrates the data displayed from the Ping Diagnostic Tool. Figure 75 Ping data display page Rx 64 bytes time xx ms...
Page 521 Appendix E: IP Phone diagnostic utilities Page 521 of 600 TraceRoute Figure 76 illustrates the data displayed from the Tracert Diagnostic tool. Figure 76 Tracert data display screen Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx...
Page 522 Page 522 of 600 Appendix E: IP Phone diagnostic utilities Ethernet Statistics Figure 77 illustrates the data displayed from the EtherStats submenu item. Figure 77 Ethernet statistics data display screen 1.Link: UP/Down 2.Duplex:Full/Half 3.Speed: xxx (MB) 4.Auto Sense/Negotiate Auto-Nego Capability: Y/N Auto-Nego Completed: Y/N 5.VLANPriority:xxx 6.VLANID:xxxx...
Page 523 Appendix E: IP Phone diagnostic utilities Page 523 of 600 IP Networking Statistics Figure 78 illustrates the data displayed from the IP Stats submenu item. Figure 78 IP Networking statistics data display screen 1. Packet TX: xxxxxxxxxx 2. Packet Rx: xxxxxxxxxx 3.
Page 524 Page 524 of 600 Appendix E: IP Phone diagnostic utilities RUDP statistics data display screen (TPS) Figure 79 illustrates the data displayed from the RUDP Stats submenu item. Figure 79 RUDP statistics data display page 1.MessageTx:xxxxxxxxxxxx 2.MessageRx:xxxxxxxxxxxx 3.Retries:xxxxxxxxxxxx 4.UpTime:xxx/xx/xx/xx In Figure 79, •...
Page 525: Network Address Translation Traversal
Appendix E: IP Phone diagnostic utilities Page 525 of 600 In Figure 80, • EndIP = endpoint IP address • PortID = port ID • PacketTx = RTP packets sent • Packet Rx = RTP packets received • DPacketRx = BTR Disorder packets received •...
Page 526: General Information
IP Information” on page 527. IMPORTANT! Nortel recommends partial DHCP configuration for IP Phones residing behind a NAT router unless the NAT router supports special configuration of the DHCP server. For more information, refer to IP Line: Description, Installation, and Operation (553-3001-365).
Page 527 Appendix E: IP Phone diagnostic utilities Page 527 of 600 Note: For further information about the Ethernet Information menu option, see • Server Information Note: For further information about the Server Information menu option, see “Server Information” on page 528. Set IP Information IP Phones which do not reside behind a NAT device display the following information:...
Page 528 Page 528 of 600 Appendix E: IP Phone diagnostic utilities Type of NAT: Cone Ethernet Information The following information is accessed through the Ethernet Information menu: • MAC Address Stored • VLAN Enabled • VLAN Configuration • VLAN Discovered • VLAN Priority •...
Page 529: Using Cli Commands
Appendix E: IP Phone diagnostic utilities Page 529 of 600 Using CLI Commands IDU commands The system-based IDU command in LD 32 can be used to test the end-to-end IP connectivity of the IP Phone from the call server console instead of using set-based diagnostics.
Page 530 Page 530 of 600 Appendix E: IP Phone diagnostic utilities Table 63 provides the output format of the IDU commands in LD 32 for an IP Phone with a NAT. Table 63 IDU command printout in LD 32 for IP Phone with a NAT Item Description ISET TN:...
Page 531: Graphic-Based Diagnostics Utilities
Appendix E: IP Phone diagnostic utilities Page 531 of 600 Table 64 IDU command printout in LD 32 for IP Phone without a NAT (Part 2 of 2) Item Description ISET IP ADR xx.x.x.xxx:xxxx LTPS IP ADR xx.xx.xxx.xx MANUFACTURER CODE [NAME] MODEL NT CODE:...
Page 532: Local Diagnostics For The Ip Phone 2007
Page 532 of 600 Appendix E: IP Phone diagnostic utilities diagnostic utilities for the IP Phone 1120E, and the IP Phone 1140E, see “Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E” on page 538. Local Diagnostics for the IP Phone 2007 To access the Local Diagnostics menu on the IP Phone 2007, tap the Tools icon then tap the Local Diagnostics menu entry.
Page 533 Appendix E: IP Phone diagnostic utilities Page 533 of 600 To change the number of hops, tap on the number and enter a new value using the USB keyboard. Tap the Ping soft key to have the telephone attempt to access the IP address up to the number of times shown on the top of the screen.
Page 534 Page 534 of 600 Appendix E: IP Phone diagnostic utilities The Stop soft key becomes the Exit soft key when Tracert stops. 11 Tap the Exit soft key to return to the Local Diagnostics menu. End of Procedure Procedure 105 Using Ethernet Statistics tool Tap the Tools icon.
Page 535 Appendix E: IP Phone diagnostic utilities Page 535 of 600 The NIPort soft key changes to the PCPort soft key and the tool displays the statistics for the Personal Computer port (PCPort). The following statistics are displayed: • Link Status •...
Page 536 Page 536 of 600 Appendix E: IP Phone diagnostic utilities The following statistics are displayed: • Packets sent • Packets received • Broadcast Packets received (Rx) • Multicast Packets received (Rx) • Incoming Packets discarded • Outgoing Packets discarded • Unknown protocols (Unknown protos •...
Page 537 Appendix E: IP Phone diagnostic utilities Page 537 of 600 Procedure 107 Using the IPSet&DHCP Information tool Tap the Tools icon. Tap the Local Diagnostics soft key. Tap the IPSet&DHCP Information soft key. The tool displays the Exit soft key at the bottom of the display and the following information: •...
Page 538: Local Diagnostics For The Ip Phone 1120E, Ip Phone 1140E, And Ip Phone 1150E
Page 538 of 600 Appendix E: IP Phone diagnostic utilities Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E The Local Diagnostics submenu offers the following choices: • 1. IP Set&DHCP Information • 2. Network Diagnostic Tools •...
Page 539 Appendix E: IP Phone diagnostic utilities Page 539 of 600 Procedure 108 Using the IP Set&DHCP Information tool Press the Services key twice. Press 2 1 on the dialpad to access the IP Set&DHCP Information menu or use the Up/Down navigation keys to scroll and highlight the IP Set & DHCP Information option.
Page 540 Page 540 of 600 Appendix E: IP Phone diagnostic utilities Figure 82 IP Set & DHCP Information screen 1. Configuration: Network Data Validated: MAC Address Stored: Perform DHCP: Partial Voice VLAN Enable: Voice VLAN Config: Manual Voice VLAN Discovered: Primary Server: PC Port is ON Return Use the scroll bar to display all the information.
Page 541 Appendix E: IP Phone diagnostic utilities Page 541 of 600 Procedure 109 Using Network Diagnostic Tools Press the Services key twice. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up/Down navigation keys to scroll and highlight the IP Set & DHCP Information option.
Page 542 Page 542 of 600 Appendix E: IP Phone diagnostic utilities The number of repetitions of the Ping command is shown in the top bar of the screen. The default is 4. To change the number of repetitions, use the arrow keys to select the number and enter a new value using the dialpad.
Page 543 Appendix E: IP Phone diagnostic utilities Page 543 of 600 The Return soft key changes to Stop and the other soft keys become blank. The IP Phone traces the route to the address for the configured number of server hops, displaying the hop number (starting at 0), the time in milliseconds, and the IP address.
Page 544 Page 544 of 600 Appendix E: IP Phone diagnostic utilities When NIport appears on the second soft key label, the following statistics are displayed: • Link Status • Duplex Mode (10 Mb, 100 Mb, or 1G) • Network Speed • AutoSense/Negotiate —...
Page 545 Appendix E: IP Phone diagnostic utilities Page 545 of 600 The NIPort soft key changes to the PCPort soft key and the tool displays the statistics for the Personal Computer port (PCPort). The following PCPort statistics are displayed: • Link Status •...
Page 546 Page 546 of 600 Appendix E: IP Phone diagnostic utilities Figure 84 Ethernet Statistics display screen 1. Link Status: UP 2. Duplex Mode: Full 3. Network Speed: 100Mb 4. Auto Sense/Negotiate Auto-Negotiate Capability: NO Auto Negotiate Completed: NO 5. Port VLAN Priority: 0 6.
Page 547 Appendix E: IP Phone diagnostic utilities Page 547 of 600 You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. The screen displays Reset, Refresh, and Return soft keys. The Refresh soft key (second soft key on the display) refreshes the counts on the display.
Page 548 Page 548 of 600 Appendix E: IP Phone diagnostic utilities Figure 85 IP Networks Statistics screen 1. Packets Sent: 1740 2. Packets Received: 1913 3. Incoming Packets Error: 0 4. Outgoing Packets Error: 0 5. Incoming Pkts Discarded: 0 6. Outgoing Pkts Discarded: 0 7.
Page 549: Network Configuration
Appendix E: IP Phone diagnostic utilities Page 549 of 600 USB mice and USB keyboards can be used. The display shows the descriptive text string received from the USB device. Procedure 112 Using the USB Devices tool Press the Services key twice. Press 2 5 on the dialpad to access the USB Devices menu or use the Up/ Down navigation keys to scroll and highlight the USB Devices option.
Page 550 Page 550 of 600 Appendix E: IP Phone diagnostic utilities Figure 86 Network Configuration information Enable 802.1x (EAP): Device ID: Password: DHCP : Partial Set IP : 207.179.167.136 NET MASK: 255.255.225.136 Apply&Reset Exit 553-3001-368 Standard 20.00 December 2006...
Page 551 Page 551 of 600 Appendix F: Configuring the Local Tools menu Contents This section contains information on the following topics: Introduction ..........Configuring the Local Tools options .
Page 552 Page 552 of 600 Appendix F: Configuring the Local Tools menu Figure 87 shows the options in the Local Tools menu. Figure 87 Local Tools menu options 1. Preferences 1. Display Settings 2. Languages… 3. Bluetooth Setup 2. Local Diagnostics 1.
Page 553: Local Diagnostics
The Display Settings menu provides access to the Contrast and Screen Saver tools. Contrast adjusts the viewing angle of the display. Screen Saver controls how long the display remains lit if the phone is inactive. Note: Nortel recommends you use the Telephone Options menu to adjust the contrast. 2. Languages…...
Page 554: Lock Menu
Page 554 of 600 Appendix F: Configuring the Local Tools menu Network Configuration Use the Network Configuration menu item to configure the IP Phone 1120E IP Phone 1140E, and the IP Phone 1150E, and to display information which was configured during installation. You can access the Network Configuration menu using one of the following methods: •...
Page 555 Appendix F: Configuring the Local Tools menu Page 555 of 600 2. Manual Partial Secure Menu When this option is selected, you are prompted to enter the fixed password whenever you access the Local Diagnostics and the Network Configuration sub menus. 3.
Page 556 Page 556 of 600 Appendix F: Configuring the Local Tools menu Procedure 114 Unlocking the Tools menu Press the Services key twice. Enter the password 26567*738 (color*set) in the prompt window. The Tools menu is unlocked, and will remain active for five minutes. End of Procedure 553-3001-368 Standard 20.00...
Page 557 Page 557 of 600 Appendix G: Bluetooth wireless technology Contents Introduction ..........Description .
Page 558 Page 558 of 600 Appendix G: Bluetooth wireless technology Supported Bluetooth wireless technology headsets The following Bluetooth wireless technology headsets are supported: • Plantronics P251N, P261N, CS55, Voyager 510S (IP Phone 1140E, and IP Phone 1150E) • GNNetcom GN 2120 NCD, GN 9120 Flex (IP Phone 1150E only) •...
Page 559 Appendix G: Bluetooth wireless technology Page 559 of 600 Manual configuration You can enable or disable Bluetooth wireless technology through the Network Configuration menu. The Enable Bluetooth option provides administration control over Bluetooth wireless technology. The following values are available: •...
Page 560 Page 560 of 600 Appendix G: Bluetooth wireless technology Press Enter to select the mode and to close the list. Press Enter to exit the edit mode. Press the Apply&Reset soft key to save the change and to restart the phone.
Page 561 Appendix G: Bluetooth wireless technology Page 561 of 600 The device configuration file (1140eDEV.cfg) enables Bluetooth wireless technology if ENABLE_BT 1 is present. If ENABLE_BT 0 is present, Bluetooth wireless technology is disabled. Figure 89 shows an example of the 1140e.cfg file with the FW and the ENABLE_BT line. It is also possible to use the 1140e.cfg file with only the [DEVICE_CONFIG] section for the control of Bluetooth wireless technology.
Page 562 Page 562 of 600 Appendix G: Bluetooth wireless technology Start the TFTP Server. The TFTP Server must be running on the network when the IP Phone 1140E powers up to retrieve the Bluetooth wireless technology administrative control. After you put the 1140e.cfg and the device config file in the TFTP Server directory, ensure the TFTP Server is running then reboot the IP Phone 1140E.
Page 563 Appendix G: Bluetooth wireless technology Page 563 of 600 Table 65 lists the 1140e.cfg field names and definitions. Table 65 1140e.cfg field name definitions Field name Field value Definition [FW] Section header for firmware download information DOWNLOAD_MODE AUTO Recommended setting. FW is downloaded when the IP Phone’s FW version is older than the value in the 1140e.cfg file’s VERSION field.
Page 564 Page 564 of 600 Appendix G: Bluetooth wireless technology The [DEVICE_CONFIG] section can point to a single file that enables or disables the Bluetooth wireless technology on all phones, or it can point to a device configuration file for specific phones using a wildcard file name to enable the Bluetooth wireless technology for select phones.
Page 565 Appendix G: Bluetooth wireless technology Page 565 of 600 Procedure 117 Pairing the Bluetooth wireless technology headset with your IP Phone Restart your IP Phone using one of the following methods: • If you are using an AC power adapter, unplug it, wait ten seconds, and reinsert it.
Page 566 Page 566 of 600 Appendix G: Bluetooth wireless technology If pairing is still unsuccessful, pair the phone to another wireless headset, or contact the headset vendor. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message Search Completed Found Device(s) appears.
Page 567 Appendix G: Bluetooth wireless technology Page 567 of 600 — If the headset timed out and exited search/pairing mode, put the headset in pairing mode, as discussed in step 4, and repeat step 8. — Check that you are using the correct PIN and repeat step 8. 10 Choose one of the following: •...
Page 568 Page 568 of 600 Appendix G: Bluetooth wireless technology Note 1: Paired headset information is saved and restored when a reboot of the IP Phone occurs; therefore, the active wireless headset will remain paired and active. Note 2: It is not recommended to pair more than one headset of the same model because they will have identical names in the Paired list.
Page 569 Appendix G: Bluetooth wireless technology Page 569 of 600 The Bluetooth wireless technology headset can work only within range of the IP Phone; as a wireless headset approaches the edge of its radio range, the audio quality degrades and radio interference noise increases. When the wireless headset is in connecting range, the Headset key controls the headset, even if a wired headset is attached.
Page 570 Page 570 of 600 Appendix G: Bluetooth wireless technology Procedure 119 Unpairing a wireless headset Double-press the Headset key to open the 3. Bluetooth Setup dialog box. Press the Right navigation key to select the Paired: item. Choose one of the following: •...
Page 571 CAUTION TFTP firmware download does not work when the IP Audio Conference Phone 2033 is behind a NAT Server. The TFTP Server holds the firmware for updating the IP Phones. Assuming the IP address for the TFTP Server has been configured on the IP Phone, each...
Page 572 To reduce the number of retries and error messages, manage the download process by staggering the times the IP Phones download the firmware. Nortel has tested the following TFTP Servers. They are listed in order of preference: •...
Page 573 IP Phones. Updating IP Phones firmware The latest IP Phone firmware files are found on the Nortel web site. When the firmware is uploaded to the TFTP Server, the files must be unzipped. The zip file contains a configuration file (.cfg) and a README text file (.txt) with instructions to set up the TFTP Server and to modify the configuration file correctly so that the IP Phone downloads the firmware.
Page 574 Page 574 of 600 Appendix H: TFTP Server If you statically assign IP addresses, ensure that the IP address, TFTP Server IP Address, Subnet Mask, and Default Gateway information are accurate. If you are using a DHCP Server, ensure the DHCP options are configured.
Page 575 Procedure 121 Downloading the firmware for the IP Phone 2007 Note: Nortel recommends that the user ends an active call before performing firmware upgrade otherwise results may be unpredictable. Download the latest IP Phones firmware from the Nortel web site.
Page 576 Page 576 of 600 Appendix H: TFTP Server Figure 91 TFTP Upgrade menu option Enter the IP address for the TFTP Server in the TFTP IP: edit box. The dialpad can be used to enter the IP address by substituting star ( ) as dot ).
Page 577 Appendix H: TFTP Server Page 577 of 600 Figure 92 TFTP Server IP address screen Tap on the Read_Configuration button. The IP Phone reads the configuration file information from the TFTP Server and displays the image information in the dialog box. Check your network connection if the phone cannot read the configuration file.
Page 578 Page 578 of 600 Appendix H: TFTP Server Figure 93 Configuration file information Press the Download button to start the TFTP Server. The phone will go blank briefly. Then the message “Starting TFTP download” appears on the screen. Then the firmware is downloaded. The message “Writing firmware to Flash ROM”...
Page 579 Appendix H: TFTP Server Page 579 of 600 Updating the firmware for IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E Automatic TFTP download at bootup If a TFTP IP address has been configured and a firmware upgrade is available on the server when the phone restarts, the phone executes the automatic TFTP download.
Page 580 Page 580 of 600 Appendix H: TFTP Server Table 68 describes the fields in the configuration file on the TFTP Server. Set the download mode to AUTO or FORCED. It is recommended that you set DOWNLOAD_MODE to AUTO. Table 68 Fields in the TFTP configuration file Field Name Field Value...
Page 581 Appendix H: TFTP Server Page 581 of 600 Procedure 122 Upgrading the firmware for IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E using automatic TFTP download at bootup Use one of the three methods to configure the TFTP Server address: •...
Page 582 1. If BootC is damaged from a power reset, hold down the [Up] and [3] keys to use the backup BootC. When Nortel appears on the screen, press the soft keys 1,2,3,4 in sequence (left to right). BootC goes to manual configuration. If you miss this step, and the phone begins to register to the TPS, repeat step 1.
Page 583 Appendix H: TFTP Server Page 583 of 600 When prompted: "TFTP Dwnld? (0-No, 1-Yes):0", • Press soft key 2 (BKSpace) to clear the 0 (No). • Press 1 on the dialpad, then press soft key 1 (OK). When prompted: "TFTP IP xxx.xxx.xxx.xxx", •...
Page 584 Page 584 of 600 Appendix H: TFTP Server Table 69 describes the fields in the configuration file on the TFTP Server. The section [GEM FW] indicates the firmware is for the Expansion Module. Set the download mode to AUTO or FORCED. It is recommended that you set DOWNLOAD_MODE to AUTO.
Page 585 Page 585 of 600 Figure 94: TFTP Server on a network Call Server SSC Card ELAN subnet Signaling Server Media Card CallPilot SCCS TLAN subnet Nortel Server subnet Firmware TFTP Server Layer 3 Routing Switch Client subnet IP Phones Description, Installation, and Operation...
Page 586 Page 586 of 600 Appendix H: TFTP Server 553-3001-368 Standard 20.00 December 2006...
Page 587 Page 587 of 600 Appendix I: IP Phone context-sensitive soft keys Table 70 describes the IP Phone feature assignment for each of the dedicated keys. Use LD 11 to program keys 16 to 26 on the IP Phones. Note: If you attempt to configure anything other than the permitted response, the Call Server generates an error code.
Page 588 Page 588 of 600 Appendix I: IP Phone context-sensitive soft keys Table 70 IP Phone context-sensitive soft keys (Part 2 of 2) Key number Response Description Key 21 Call Park key Removes function or feature from key Key 22 Ringing Number Pickup key Removes function or feature from key Key 23 Speed Call User...
Page 589 Page 589 of 600 Appendix J: Call features Table 71 shows a list of supported call features for the IP Phones. Table 71 IP Phone supported call features Feature Description ACD Answer Agent ACNT ACD Account Autodial ACD Agent ACD Answer Emergency Three party conference Six party conference Attendant recall...
Page 590 Page 590 of 600 Appendix J: Call features Table 71 IP Phone supported call features Feature Description Charge Account CLID Caller ID and called ID Calling Party Number No hold conference - speed call Conferee Selectable Display Call Waiting ACD Display Agents Display Display Intercom Group Directed Call Pickup...
Page 591 Appendix J: Call features Page 591 of 600 Table 71 IP Phone supported call features Feature Description BCS Immediate Last Number Redial Message Cancellation Key Message Indication Key Message Registration Key Make Set Busy Message Waiting Key No Hold Conference Notification Key Lamp Not Ready NSVC...
Page 592 Page 592 of 600 Appendix J: Call features Table 71 IP Phone supported call features Feature Description Release Room Status Key RMWK Remote Message Waiting Key Ringing Number Pickup RPAG Radio Page Speed Call Controller Speed Call User Signal Speed System Call Controller System Speed call User Centrex Switch Hook Flash Malicious Call Trace...
Page 593 Page 593 of 600 Index Numerics 802.1ab LLDP, 495 Diagnostic utilities Functionality, 496 Authenticator ID, 501 Supported IP Phones, 495 Availability, 499 IDU command printout in LD 32 for IP Phone 802.1Q VLAN, 483 with a NAT, 530 Description, 484 IDU command printout in LD 32 for IP Phone Operating parameters, 485 without a NAT, 530...
Page 594 Soft key label display, 332 IP Phone 2007, 532 Supported features, 327 TFTP firmware upgrade, 356 User-defined feature key label display, 331 IP Audio Conference Phone 2033, 281 Connecting a microphone, 318 Extension microphones, 284 Features not currently supported, 289 Full Duplex mode, 313...
Page 595 Index Page 595 of 600 IP Phone 1140E, 361 IP Phone 1150E, 403 Accessing the Local Tools menu, 376 Accessing the Local Tools menu, 422 Bluetooth wireless technology, 399 ACD fixed feature keys, 423 Configuring, 381 Agent default configuration, 409 Features not currently supported, 372 Bluetooth wireless technology, 447 Full Duplex mode, 397...
Page 596 Page 596 of 600 Index IP Phone 2001 IP Phone 2004 Configuring, 52 Features not currently supported, 119 Features not currently supported, 46 Full Duplex mode, 144 Full Duplex mode, 67 Information line display, 121 Information line display, 47 Installation using DHCP, 137 Installation using DHCP, 61 Installation using manual configuration, 130 Installation using manual configuration, 55...
Page 597 Index Page 597 of 600 IP Phone KEM, 189 Accessory Expansion Module (AEM), 197 Connection, 197 Features, 190 Initialization, 198 Installing, 196 Operating parameters, 199 Package components, 191 Supported IP Phones, 189 Virtual Office, 200 IP Phones Environmental specifications, 482 IP Phones power requirements, 479 IP Softphone 2050, 203 802.1Q, 217...
Page 598 Page 598 of 600 Index PDA battery types, 259 PDA performance, 258 Mobile Voice Client 2050 PDA software, 238 802.11b wireless Ethernet networking, 279 Profiles screen, 269 About MVC 2050, 248 Programmable line/feature keys, 241 Advanced audio, 273 Removing, 261 Answer, 244 Roaming and handover, 280 Application software, 237...
Page 599 Index Page 599 of 600 Text-based diagnostic utilities Authentication State, 501 Data display pages, 512 DeviceID, 501 DHCP information process, 500 Ethernet statistics, 500 General information, 526 IP Networking statistics, 500 Local Mode, 501 Network Address Translation (NAT) Traversal, 525 Network QoS Process, 500 Ping and TraceRoute, 499 Remote mode, 504...
Page 600 Page 600 of 600 Index 553-3001-368 Standard 20.00 December 2006...
Page 602 Succession are trademarks of Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license. Other trademarks and trade names are those of their respective owners.

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Nortel 2033 Installation And Operation Manual

Table of Contents

Description

Table of Contents

How to Get Help

About this Document

Nortel IP Phone 2001

Nortel IP Phone 2002

Nortel IP Phone 2004

Nortel IP Phone 2007

IP Phone Key Expansion Module (Kem)

Nortel IP Audio Conference Phone 2033

Nortel IP Phone 1140E

Nortel IP Phone 1150E

Expansion Module for IP Phone 1100 Series

Appendix B: 802.1Q VLAN Description

Appendix E: IP Phone Diagnostic Utilities

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Summary of Contents for Nortel 2033