Nortel NN-10300-014 User Manual
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Nortel NN-10300-014 User Manual

Ip audio conference phone
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Nortel Communication Server 1000
Nortel IP Audio Conference Phone 2033
User Guide

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Summary of Contents for Nortel NN-10300-014

  • Page 1 Title page Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide...
  • Page 3 Standard 01.01. This document is issued to support Communications Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: Nortel IP Audio Conference Phone 2033 User Guide (NN-10300-014). April 2006 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 IP Audio Conference...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Configure options on the IP Audio Conference Phone 2033 ......26 Use the Telephone Options menu ..... 27 Adjust volume .
  • Page 6 Contents Select Live Dial Pad ....... . 36 Make a call ........38 Steps .
  • Page 7 Work without interruption ......60 Use Make Set Busy ....... . 60 Additional call features .
  • Page 8 Contents...

  • Page 9: Regulatory And Safety Information

    Regulatory and safety information Table 1: EMC Jurisdiction Standard United States FCC CFR 47 Part 15 Canada ICES-003 Australia / AS/NZS 3548 New Zealand CISPR 22 Japan VCCI European EN 55022 / Community CISPR 22 EN 55024 EN 61000-3-2 EN 61000-3-3 Regulatory and safety information Description Class B Emissions: FCC Rules for...
  • Page 10 Regulatory and safety information Note 1a: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio...
  • Page 11 Community Other Safety Approvals: • IEC 60950: Safety for Information Technology Equipment Note 3: All Components of the IP Audio Conference Phone 2033 Release 2.0 shipped to Europe comply with European Union Environmental Directives (EU ED). Regulatory and safety information...
  • Page 12 Regulatory and safety information DenAn regulatory notice for Japan...

  • Page 13: About The Ip Audio Conference Phone 2033

    Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: On the IP Audio Conference Phone 2033, the soft key labels display directly above the soft key. Basic features The IP Audio Conference Phone 2033 supports the following features: •...
  • Page 14 About the IP Audio Conference Phone 2033 Figure 1 shows the IP Audio Conference Phone 2033. Figure 1: IP Audio Conference Phone 2033...

  • Page 15: Extension Microphones

    About the IP Audio Conference Phone 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state.

  • Page 16: Telephone Controls

    About the IP Audio Conference Phone 2033 Telephone controls Use the Volume control the volume of the ringer and speaker. Use the Mute key on the main unit or any extension speaker to mute the speaker. The Status indicator LED blinks red when mute is activated.
  • Page 17 About the IP Audio Conference Phone 2033 Use the Navigation keys to scroll through menus and lists appearing on the LCD screen. Arrows appear on the left side of the display screen to indicate there is more information to be displayed.
  • Page 18 About the IP Audio Conference Phone 2033 Press the Services key and use the Navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Information —...

  • Page 19: Telephone Display

    Soft keys The IP Audio Conference Phone 2033 has three soft keys. A maximum of 10 functions can be assigned to these soft keys. Your system administrator assigns functions to the soft keys in layers.

  • Page 20: Telephone Status Indicators

    This cancels the enabled soft key and turns the icon off, returning the soft key label to its original state. Telephone status indicators The IP Audio Conference Phone 2033 uses three bi-color LED lights, located around the speaker, to indicate the telephone status. Table 3 lists the telephone state corresponding to the status indicator.

  • Page 21: Call Features And Flexible Feature Codes

    Password-protected telephone features (for example, Remote Call Forward) Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your SCPW: About the IP Audio Conference Phone 2033 1. Press the Services 2. Press the Navigation...
  • Page 22 About the IP Audio Conference Phone 2033 3. Press the Select key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Navigation highlight Password. 6. Press the Select key. 7. Use the dialpad to enter the new password.

  • Page 23: Connect The Ip Audio Conference Phone 2033 Components

    10/100BaseT network interface. Note: Your IP Audio Conference Phone 2033 supports both AC power and Power over Ethernet (PoE) options. To use Power over Ethernet, where power is delivered over CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.

  • Page 24: Steps

    Connect the IP Audio Conference Phone 2033 components Steps 1. Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet (PoE) module. (see Figure 5). Plug the other end of the CAT5 Ethernet cable in to the IP network interface.
  • Page 25 Connect the IP Audio Conference Phone 2033 components Figure 6: IP Audio Conference Phone 2033 connections 3. To connect an extension microphone, run the microphone cord through one of the side channels on the bottom of the main unit, and plug it into one of the extension microphone jacks.

  • Page 26: Configure Options On The Ip Audio Conference Phone 2033

    Station Control Password. • Virtual Office Login menus are listed when an IP Audio Conference Phone 2033 Class of Service is set for Virtual Office and Branch Office. For more information, see page 70. Note: The...

  • Page 27: Use The Telephone Options Menu

    Configure options on the IP Audio Conference Phone 2033 Use the Telephone Options menu To use the Telephone Options menu: 1. Press the Services 2. Press the Navigation highlight Telephone 3. Press the Select key. 4. Press the Navigation highlight an option (for example, Language...).

  • Page 28: Adjust Volume

    Configure options on the IP Audio Conference Phone 2033 Adjust volume To adjust the volume, press the and select Volume adjustment following: • Ringer • Handset Listen • Buzzer Note 1: The option On Hook Dialing Listen is not applicable to the IP Audio Conference Phone 2033.
  • Page 29 Configure options on the IP Audio Conference Phone 2033 To adjust Speaker volume: 4. Choose one of the following: — Press the Select volume level and return to the Telephone Options — Press the Cancel existing settings. 1. Press the...
  • Page 30 Configure options on the IP Audio Conference Phone 2033 To adjust the Buzzer volume: 4. Choose one of the following: — Press the Select volume level and return to the Telephone Options — Press the Cancel existing settings. 1. Press the...

  • Page 31: Adjust Display Screen Contrast

    Configure options on the IP Audio Conference Phone 2033 Adjust display screen contrast To adjust the LCD screen contrast, press the Telephone Options, and select To adjust display screen contrast: 4. Choose one of the following: — Press the Select...

  • Page 32: Select A Language

    Configure options on the IP Audio Conference Phone 2033 Select a language The display is available in multiple languages. To choose a language, press the Services key, select Language from the menu. To select a language: Deutsche Select Date/Time format Several Date/Time formats are available.

  • Page 33: Select Local Dialpad Tone

    Configure options on the IP Audio Conference Phone 2033 To select a date/time format: Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound.

  • Page 34: View Set Information

    Configure options on the IP Audio Conference Phone 2033 View Set Information The following telephone-specific information appears in the Set Info option: • General Information • Set IP Information • Ethernet Information • Server Information • Location Information • Encryption Information...

  • Page 35: Select Ring Type

    Configure options on the IP Audio Conference Phone 2033 Select Ring type The ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key, select type from the menu. To choose a ring type:...

  • Page 36: Select Call Timer

    Configure options on the IP Audio Conference Phone 2033 Select Call Timer The call timer measures how long you are on each call. To enable or disable the call timer, press the Telephone Options, and select To Enable/Disable Call Timer:...
  • Page 37 Configure options on the IP Audio Conference Phone 2033 To configure Live Dial Pad: 1. Press the Up/Down scroll and highlight Live Dial 2. Press the Select soft key. 3. Press the Up/Down scroll and highlight one of the following: —...

  • Page 38: Make A Call

    Make a call Make a call This section describes features associated with making a call. You have several ways to make a call from an IP Audio Conference Phone 2033. Steps Use Live Dialpad Use live dialpad to dial the number before lifting the handset.

  • Page 39: Use Predial

    Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: To edit a Predialed number: 3. Press the Goodbye active call. 1. Without selecting the enter the number to be dialed. 2. Press the Line (DN) key to dial the number.

  • Page 40: Activate Ring Again

    Make a call Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notification: —...

  • Page 41: Redial Last Number Called

    To deactivate Ring Again before notification: Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code.
  • Page 42 Make a call To create a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller (SpcCtl) key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999).

  • Page 43: Make A System Speed Call

    Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Press the Line (DN) key. 2. Choose one of the following: —...

  • Page 44: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash. To answer a call: Press the Line (DN) key.

  • Page 45: While On An Active Call

    While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.

  • Page 46: Use Timed Reminder Recall

    While on an active call To return to the original call, if the transfer is incomplete: Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To activate Timed Reminder Recall: 2.

  • Page 47: Use Call Park

    If the transferred call is not answered, your telephone rings. Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks.
  • Page 48 While on an active call To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To retrieve a parked call: During an active call, press the twice.

  • Page 49: Record A Calling Party Number

    Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: Trace a malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system.
  • Page 50 While on an active call To activate Call Trace: 1. Press the Transfer (Trans) Conference (Conf) 2. Dial the Special Prefix followed by or enter the FFC to reconnect automatically. Note: Contact your system administrator for the Call Trace feature SPRE code. key or the key.

  • Page 51: While Away From Your Desk

    While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, that call cannot be forwarded.

  • Page 52: Use Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.
  • Page 53 To activate Remote Call Forward: While away from your desk 1. Press the Line (DN) key. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature.

  • Page 54: Secure Your Telephone

    While away from your desk To deactivate Remote Call Forward: Secure your telephone The Electronic Lock feature is used to prevent others from making calls from your phone. This feature is controlled using your Station Control Password. To change your features”...
  • Page 55 To lock your telephone: To unlock your telephone: While away from your desk 1. Press the Line (DN) key. 2. Dial the Electronic Lock Activate 3. Dial your Station Control 4. Choose one of the following: — If dialing locally, press the key.
  • Page 56 While away from your desk 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FFC remotely, dial your Goodbye...

  • Page 57: Talk With More Than One Person

    Talk with more than one person This section describes features that enable conversations between more than two people. Note: Contact your system administrator for information on accessing audio conference bridge applications. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself.

  • Page 58: Use Group Call

    Talk with more than one person If the person you attempt to add to the conference is unavailable: Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1.
  • Page 59 To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Talk with more than one person Press the Line (DN) key.

  • Page 60: Work Without Interruption

    Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: 1.

  • Page 61: Additional Call Features

    Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To use Call Page: Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account.
  • Page 62 Additional call features To charge a local or long-distance call to an account before you dial: To charge a call in progress: 1. Press the Line (DN) key. 2. Press the Charge key or dial the Call Detail Recording 3. Dial the charge account number. 4.
  • Page 63 To charge a call to an account when you transfer a call: To charge a call to an account when you add someone to a conference call: Additional call features 1. Press the Transfer (Trans) is placed on hold. 2. Dial the Call Detail Recording 3.

  • Page 64: Use Forced Camp-On

    Additional call features Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: 2. Dial the Call Detail Recording 3. Dial the charge account number. 4.

  • Page 65: Use Enhanced Override

    To answer a call camped on to your extension: Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 66: Override A Busy Signal

    Additional call features To disconnect Enhanced Override: Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: 2. Enter the Override — The other two persons on the call receive an override tone and a conference call is established between the three of you.

  • Page 67: Use Privacy Release

    To end the connection: Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release on an established call: Use Radio Paging Use the Radio Paging feature to page a person and stay on the line until the person answers.
  • Page 68 Additional call features To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, you do not need to redial the number of the called party. 3. Dial the number of the party you want to page.
  • Page 69 To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your line (DN). If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Additional call features 1.

  • Page 70: Additional Features

    Office feature is available for your use. Note 2: When designated as the office telephone, the IP Audio Conference Phone 2033 can be activated for Virtual Office by an IP Phone 2001, IP Phone 2002, IP Phone 2004, or another IP Audio Conference Phone 2033.

  • Page 71: Virtual Office On Your Remote Telephone

    Virtual Office on your remote telephone Figure 7 on page 72 through Figure 10 on page 73 show IP Phones logged on to an IP Audio Conference Phone 2033 using Virtual Office. 3. Press the Select key. 4. Enter your User ID (for example, your DN including the access code) at the prompt.
  • Page 72 Additional features Figure 7: Logged on to an IP Audio Conference Phone 2033 using an IP Audio Conference Phone 2033 Figure 8: Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2001 Figure 9: Logged on to an IP Audio Conference Phone 2033...
  • Page 73 Additional features Figure 10: Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2004 On the IP Phone 2002 and IP Phone 2004, the feature keys remain empty (except for the appearance of your DN) because your IP Audio Conference Phone 2033 does not support feature keys.

  • Page 74: Virtual Office On Your Office Telephone

    Additional features Virtual Office on your office telephone To regain operation of a telephone being used for Virtual Office: Virtual Office logout To log out from a remote telephone: When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational.
  • Page 75 Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Busy, try again Invalid ID (1) Invalid ID (2) 2.
  • Page 76 Notify system administrator. Enter correct User ID. Notify system administrator. Enter correct User ID. Go to an IP Audio Conference Phone 2033, IP Phone 2002, or IP Phone 2004 and try to log in again, or consult your system administrator.
  • Page 77 VOUA Class of Service. Incorrect User ID entered. Incorrect Station Control Password entered. Attempted Login to an IP Audio Conference Phone 2033 from a IP Softphone 2050. Network problem. Network problem. Additional features Action Enter correct User ID. Notify system administrator.

  • Page 78: Media Gateway 1000B

    10 minutes. Local Mode If the WAN connection is lost, the IP Audio Conference Phone loses communication with the main office Terminal Proxy Server (TPS). The IP Audio Conference Phone then registers with the MG 1000B and receives telephone services from the branch office.

  • Page 79: Resume Normal Mode

    Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in 10 minutes. 3.
  • Page 80 Additional features Troubleshoot MG 1000B When using MG 1000B, error messages may display on-screen. Table 5 lists error messages and actions to correct the causes. Table 5: Troubleshoot MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) Probable Cause Test Local Mode.

  • Page 81: Hospitality Features

    Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 82 Hospitality features To quit an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 83: Flexible Feature Codes

    Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator. Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate Internal Call Forward Deactivate...
  • Page 84 Flexible Feature Codes...

  • Page 85: Terms You Should Know

    Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information, such as the caller’s name and telephone number, appearing on the LCD screen. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz.
  • Page 86 Information display Any display of call activity, lists, prompts, and status of calls. On the IP Audio Conference Phone 2033, this information area is a one-line by 24-characters area. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 87 Navigation keys Keys used to scroll through menus and lists appearing on the LCD screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the user presses a line key, (b) the call is automatically answered at the set, or (c) a line is automatically selected for an outgoing call.
  • Page 88 Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 89: Index

    Index About the IP Audio Conference Phone 2033 13 Answer a call 44 Attendant 85 Automatic Wake-Up 81 Basic features 13 Branch office 78 Call features and Flexible Feature Codes 21 Call Forward 51 Call Page 61 Call Page Connect 61 Call Park 47 Call party information 85 Call Timer 36...
  • Page 90 Index Language selection 32 Line key 16, 38 Local DialPad Tone 33 Make Set Busy 60 Malicious call trace 49 Meet-me page 67 Message key 16, 86 Message waiting indicator 86 Mute button 16 Navigation keys 17, 87 Off-hook 87 Off-hook dialing 38 Override a busy signal 66 Page Meet-me code 67...
  • Page 91 View Set Information 34 Virtual Office 70 Virtual Office login 70 Virtual Office logout 74 Virtual Office on your office telephone 74 Virtual Office on your remote telephone 71 Volume adjustment 28 Volume control buttons 16 Index...
  • Page 92 Index...
  • Page 94 Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide Copyright © 2009 Nortel Networks. All rights reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS"...

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