11.11.10 Troubleshooting For Cs Remote Care - Konica Minolta bizhub 250 Service Manual

Field Service Ver. 1.0 Aug. 2005
Error code
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4106 Not ready in conditions other than above
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MIO has detected an error during main transmis-
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11.11.10 Troubleshooting for CS Remote Care

If communication is not done properly during use of the modem, check the condition by fol-
lowing the procedures shown below.
1. Shift the screen in the order of [Tech. Rep. Mode] → [CS Remote Care] → [Detail Set-
ting].
At this time, in the cases of
transmitting / Maintenance is completed., the communication result will be displayed at
the top of the screen.
* For the communication result, the following message will be displayed based on its suc-
cess or failure.
Display of
Communication result
Communicating
Communication trouble
with the Center
Complete successfully
Modem trouble
Busy line
No response
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Error
on / Call Remote Center / Maintenance Start
initial transmissi
Cause

Although the machine tries to com-
municate with the Center, there is
any trouble and the communica-
tion completes unsuccessfully.

Although the machine tries to com-
municate with the Center, there is
any trouble in the modem.
Although the machine tries to com-
municate with the Center, the line
to the Center is busy.
Although the machine tries to com-
municate with the Center, there is
no response from the Center.
11. Tech. Rep. Mode
Solution
• Wait for some while and then
retry.
• Wait for some while and then
retry.
• Wait for some while and then
retry.


Solution

• See the list of error message and con-
firm the corresponding point.
261

• Check if the Power of modem in ON.
• Check if there is any problem in con-
nection between the modem and the
main unit.
• Communicate with the Center again.
• Communicate with the Center again.
• Check the communication environ-
ment of the Center side.
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