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Konica Minolta bizhub 250 Ssd Support Solutions

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Download this manual See also: Service Manual, Function Manual
SSD SUPPORT SOLUTIONS
bizhub 250 - ALL ACTIVE SOLUTIONS
October 2009
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.
Legal Notice

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  • Page 1 PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
  • Page 2 25, for detailed exploded parts description and individual part numbers. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 3 Note :To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Solution ID TAUS0701603EN* Solution Usage Description C-1190 (C1190)or C-1191 (C1191). Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 4 PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 5 SOLUTION: To correct: 1. Disconnect the HDD located on the right side of the copier above the MFPB. When theMFP is restarted, the Konica Minolta screen will be displayed. 2. Next, access the warm reset button on the left side of the CF update slot. After the warm reset button is pressed, the machine will reboot.
  • Page 6 SPECIAL NOTE : Solution contribution by Scott Irwin, Workgroup/SSD Solution ID TAUS0808227EN* Solution Usage Description How to change the Coding Ability to MH Solution To change the Coding Ability to MH(Modified Huffman), perform the following: 1. Press Utility/Counter. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 7 SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD; KM Great Britain (BGB) and Mark D'Attilio, Production Print/SSD Solution ID TAUS0656630EN* Solution Usage Description Exclamation point appears in the lower corner of the LCD. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 8 A 4 wire Phone line was being used from the NON Kmbs machine which was replaced with the BH350. Use the 2 wire telephone line provided with thekit. SPECIAL NOTE: Solution contribution by Don St. Onge, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...

  • Page 9: Login To Mkm.com

    CAUSE: Machine is not equipped with a fax kit. The memory chip which is included with the fax kit also unlocks the scanner functions ofmachine. SOLUTION: Install the FK-503 fax kit (p/n 4551613)and included memory. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 10 SOLUTION: Install the following minimum firmware version: bizhub 350/250/200 Base firmware version 80 (filename: 4040-0100-G30-80-002) bizhub 360/420/500 Special model-specific firmware version 31-GD1 file name: bizhub 360: 360us_m0g3100d1.exe bizhub 420: 420us_m0g3100d1.exe bizhub 500: 500us_m0g3100d1.exe Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 11 Print controller system code (ISW Trns install) version 31_CPF0_ISW (filename: 1050_p131cpf0p.exe) Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 12 *SCS, *IPDS *AFPDS,*USERASCII, or others. This information is important to determine which print server to use in orderto print the spool file. SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 13 CAUSE: The original glass assembly (slit plate glass) is interfering with original feed. SOLUTION: Replace slit plate glass (p/n 4551 2031 01) and perform the DF height adjustment. SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 14 To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by KMBT (Japan). Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 15 SOLUTION: Adjust the right rear hinge in small increments, about 1/4 turn at a time in the upper or lower direction depending on which way the hinge is not adjusted correctly until the blur is gone. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 16 Compressed images, shrunk in the front to rear direction. There is no shrinkage in the feed direction. Solution CAUSE: Failed BCRS board. SOLUTION: Replace the BCRS board (p/n 4551 2034 01). SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 17 SOLUTION: Inspect the print head for the spacers being in the proper place and of the correct size. The print head comes in three different versions and the spacers are placed differently for each. Please see the attached diagram for spacer placement and the part numbers. SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 18 To change the priority paper tray, perform the following. 1. Select utility key 2. User setting 3. User choice 4.Select priority tray 5.Select the default tray requested. SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 19 When scanning using SMB at resolutions below 400 X 400, the received image is blurred. Solution CAUSE: The MFBS board has failed. SOLUTION: Replace the MFBS board(p/n 4551-2038-01) to resolve the problem. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 20 Light image along the back edge in the lead-to-trail direction. Solution CAUSE: Improper mounting of drum/developing unit. SOLUTION: Tighten the screws holding the drum onto the developing unit. SPECIAL NOTE : Solution contribution byEd Chambliss, Mipco Impression Products. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 21 Blank copies and prints after a service call. There are no error messages. There is no image on the drum. Solution CAUSE: Problem with print head shutter. SOLUTION: Check and re-align the print head (write unit) shutter door. Special note: Solution contributed by Ed Chambliss, MIPCO. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...

  • Page 22: Taus0700453En*

    7. Losing network settings after firmware upgrade. 8. C-E002 error code. 9. Scan to E-mail or FTP. 10. Loss of adjustment data. 11. Total counter is reset. 12. Display TCR adjustment. 13. C-284x error code. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...

  • Page 23: Table Of Contents

    3. The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
  • Page 24 - A special MSC firmware (Phase 2.0): Ver. 28 Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 25 2. To assure proper fusing of the envelopes, please set the fuser temperature in the Service mode to +3. Without this setting the toner can be wiped off easily depending on the type and quality of the envelope used. SPECIAL NOTE : Solution contribution by by Joseph Rogers, KMBS -Salem, New Hampshire. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 26 . Notes : 1. The latest version firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site (http://www.kmbs.konicaminolta.us) Support &...
  • Page 27 3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver. IC-302 Tested withCitrix© Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 28 Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Malcolm Hibbert and John Miller, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 29 Support for Account track, Secure print, and User authentication from Unix/Linux environments. Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development.
  • Page 30 Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided. The paper may run though the machine, however Konica Minolta does not support a particular brand of vellum paper. Note : Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum. This paper, in some cases is coated, and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies.

  • Page 31: To View A Pdf, Adobe Reader® Must Be Installed. Adobe Reader® Can Be Downloaded For Free From The Adobe® Web Site At: Http://Www.adobe.com/Products/Acrobat/Readstep2.Html

    Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 32 PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . b. For more in-depth security information, please go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html . TAUS0651459EN*...
  • Page 33 The RAMS Board is not available as a replacement part. If it requires replacement, contact Office Printing Support Division by way of CSES. 5. Select a Total Clear. If enhance security mode is set ON, menu is not shown. 6. Select [Yes] and touch [Enter] to start the clearing sequence. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 34 SOLUTION: Technician can dial 1 800 444 4444, this number will provided a greeting and state the number you are calling from. SPECIAL NOTE: Solution contribution by Don St. Onge, Workgroup/SSD Solution ID TAUS0650458EN* Solution Usage Description FK-503, why no dial tone on the ML-502 when pressing the monitor button. Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 35 5. Network Setting > 6. SMB Setting > Scan Setting = OFF, Print Setting = OFF SNMP 5. Network Setting > 0. Detail Setting > 8.SNMP Setting = OFF 5. Network Setting > 0. Detail Setting > 6. SLP Setting = Disable Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 36 8. System Connection > 1.IS Open API Setting > Access Setting = Restrict 59158 Twain/Box/Data Admin 9. Security Setting > 6. Management Function Setting > 3. Network Function Setting = Disable Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...

  • Page 37: Firmware And More

    Many of theKonica Minolta SAP device types support SAPR/3 version 4.6c andabove. Please refer to thaattached Konica Minolta SAP device type listand to the printing and install guide. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
  • Page 38 12.Reinstall the Rear Cover. Notes : a. See the attachment for illustrations. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 39 1.Before installing the most current version always delete the previous version via Add and Remove Programs. 2. Firmware Imaging Toolkit 2006 can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 40 Bit 7=1 for 1st cassette Bit 6=1 for 2nd cassette Bit 5=1 for 3rd cassette Bit 4=1 for 4th cassette Bit 2=1 for Bypass SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 41 TCP/IP Address Filtering Restricting Broadcasting Restricting Input of Direct Input Numbers Enhanced Secure Printing Password Rules Job Erase HDD Sanitizing User Authentication selectable for all functions or for Scan Functions only Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 42 Please see Bulletin Number 5334 for additional details.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Also, go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html , formorein-depth security information. Solution ID...
  • Page 43 It is recommended to download the ZIP and open from the local computer to view. 2.This vCare documentation can also be found by using the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 44 To remove the take-up clutch CL-3 for service or replacement: 1. Remove cassettes one and two. 2.Next, remove the feed unit for Tray1 and the Manual bypass unit. 3.Remove the rear cover. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 45 When the engine runs out of paper and is not addressed it will cause the writer on the AS/400® to stop. Solution CAUSE: The writer on the AS/400® times outafter 170 seconds (by default)when MFP runs out of paper. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 46 Windows Vista™ and Macintosh® OS X. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Also attached is the Technitium MAC Address Changer© freeware program. This software is not supported by Konica Minolta and is to be used at your own risk.
  • Page 47 (July 2006) in the fax section, page 164. See attached page. Note: 222, 282, and 362 use the same switch. SPECIAL NOTE : Solution contribution by Mahen Shukla, ESS/BSE, SPECIAL NOTE : Solution contribution by James Behrends, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 48 Solution The Scan to SMB Send to eCopy attachment, must be configured prior to the setup of the Send to eCopy on the ScanStation. To configure properly, perform the following: Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 49 To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . b. Also, go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html , for more in-depth security information. TAUS0649462EN*...
  • Page 50 The Hard Disk (HD-504, Item #4599461 - 40GB Hard Disk Drive) is not required for faxing, unlike the bizhub C450. Note : The Hard Disk (HD-504)option and the 32MB Memory bundled with the fax kit (FK-503) will ensure maximum system performance. However, the Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 51 SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD TAUS0800446EN* Solution ID Solution Usage Description How to set the ADF default to 2:1. Solution To set the default to 2-to-1, perform the following: 1. Press the Utility/Counter button. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 52 Expanded Memory Unitis 4551641. It will not be necessary to install the EM-303 if the FK-503 fax kit is installed in the machine sincethe 32MB of additional memory is included with the fax kit. SPECIAL NOTE: Solution contribution by Dave Bruni, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 53 This will print all the account setup and show the totals. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 54 SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD Solution ID TAUS0702380EN* Solution Usage Description Is Bates stamping available? Solution Bates stampingis not supported on the bizhub 200/250/350 series machines. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 55 SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD Solution ID TAUS0703746EN* Solution Usage Description Why do some machines display the copy count down on the LCD and others do not? Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 56 Internet ISW is not supported on the bizhub 250or bizhub 350. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD TAUS0800433EN* Solution ID Solution Usage Description IsMagneCote® paper or magnetic backed paper supported? Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 57 Service Pack 6afor Microsoft® Windows NT 4. 3. Konica Minolta had a redistribution contractfor the related file of PScript4 with Microsoft®, but the contract expired in December 2006. 4. Due to the expiration of the redistribution contract,the related file of PScript4 cannot be includedon the CD-ROMfor the PostScript driver.
  • Page 58 SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD Solution ID TAUS0801122EN* Solution Usage Description What are the maximum E-Mail one-touch destinations? Solution Maximum E-Mail one-touch destinations: Model Destinations (max) Comments 7272 1008 bizhub 600/750 Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 59 ISIS scan support. Solution Driver support for ISIS scanning is not available. Thisappliesto all Konica Minolta devices, B/W MFPsand Color MFPs. The TWAINscanner I/F standard is supported.Scannerapplications can support the TWAIN driver. The latestproductssupport OpenAPI whichcan expand scanner functions and connectivity to applications.
  • Page 60 Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print - Basic Functionality Chart (see attachment). This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems.
  • Page 61 SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD Solution ID TAUS0802174EN* Solution Usage Description FS-508/FS-609, is it possible to do booklets with thick paper inserts?On someolder finishersplain paper with thick paper inserts totaling 16 sheets was Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 62 What is the paper capacity for the DF-605? Solution The paper capacity for the DF-605 is 80 sheets (80g/m2). SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD TAUS0808205EN* Solution ID Solution Usage Description Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 63 2.Select Edit and then Preferences (see attached photo). 3.Click on Page Display => Magnification. Zoom to Scroll and select the desired opening size. SPECIAL NOTE : Solution contribution by Mark D'Attilio/Ian Lynch/Cesar Jimenez, Production Print/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 64 4. Press Comm. Menu. 5. Select 2-Sided TX. 6. Select ON and press Enter and exit the mode. SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD Solution ID TAUS0901079EN* Solution Usage Description Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 65 . 3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 66 IT administrators and a powerful print driver for user utilizing multiple printers. The concept is to offer a single universal PostScript/PCL printer driver that is available for Konica Minolta MFPs and printers and that is also compatible with other brands of PCL/PostScript printers. This creates a common user interface across all printers and automatically detects printers on the network for easy configuration.
  • Page 67 7. Select Bit Selection and scroll to Bit 0 and change the value to1. 8. Press Set. 9. Cycle machine main power switch OFF/ON. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 68 Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Solution ID TAUS0902640EN* Solution Usage Description Compatibility table between "Phase 1" and "Phase 2" machines. Solution Please seeattached Compatibility table. Differences/similarities addressed are: PWB-A Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 69 Firmware (MSC Board) NVRAM Printer Driver PC-FAX Function Note :To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 70 CAUSE: Improperly adjusted width guides of the entrance tray. SOLUTION: Enter service mode, choose function, original width adjust and set the maximum and minimum entrance guide settings. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 71 Jam from all trays. Jams at transfer roller area. Solution CAUSE: Damaged driven roller, located below the transfer roller. SOLUTION: Replace driven roller (p/n 4011 3510 01).Also check the shaft holder on the end, it could be worn. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 72 Solution: Replace feed clutch, (p/n 9322150012). These clutches will also work in the duplex units. SPECIAL NOTE: Solution contribution by Jeffrey Cunningham, Lincoln & Don St. Onge SSD Windsor Solution ID TAUS0802325EN* Solution Usage Description Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 73 SOLUTION: Clean the one way gear (p/n 4030374302) and check relay roller. Clean the clutch (CL7 (p/n 9322150012) and a one way bearing may have packed grease in gear and on shaft. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 74 250 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling SPECIAL NOTE: Solution contribution by Don St. Onge SSD Windsor Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 75 "Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1. Please refer to Microsoft® Article ID: 826437 - FIX: "HTTP 400 - Bad request" error message in the .NET Framework 1.1 . Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 76 It will be noted if the firmwarecorrects the issue. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 77 IMPORTANT : Stop ALL eCopy™ services in order to remove the driver. 2. The latest TWAIN driveris available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 78 Never leave Registry Editor running unattended. Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly. SOLUTION: Microsoft® Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature of Publisher through a registry edit.
  • Page 79 Using eCopy™, after pressing function key, the next screen does not display the preview scan. Solution CAUSE: The wrong TWAIN driver is being used. SOLUTION: The latest TWAIN driveris available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site ( Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 80 Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html Note : The latest version of Network FAX drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The files are found under the Utilities section.
  • Page 81 SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the labels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD TAUS0802412EN* Solution ID Solution Usage Description Slow printing issue when utilizing Macintosh® OS 10.4.x. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 82 C253: C253_AO2E0Y0-F000-GD2-R4.EXE bizhub C353: C353_A02E0Y0-F000-GC2-R4.EXE bizhub C353P: C353P_A02EY0-F000-GW1-72.EXE Note:The firmware is available for download via the Konica Minolta Download Selector.. 1. Login in via www.mykonicaminolta.com 2. Select the "Service" tab located at the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
  • Page 83 To enable vender mode for Hecon disk type access card, perform the following: Note: Newer Firmware (67 and above) required. 1. On the basic screen, hit the “utility/counter” button. 2. Touch “Check Details” on the touch panel. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 84 SOLUTION:The only known solution is to use Microsoft® Windows XP and recycle the print serverbefore performing the upgrade again. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD Solution ID TAUS0902147EN* Solution Usage Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 85 SOLUTION:Please follow the steps outlined in the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark Kemp, ASG/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 86 200/250/350 Flash the machine to version 62 or higher. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 87 Download and install the firmware (4344G101.exe) described in the attached Release Notes. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more' (the file is also attached below for accessibility in case the Download Selector cannot be accessed).
  • Page 88 9. Exit Service Mode. 10. Power cycle the machine. 0x00F00201 Failure of drum unit and developing unit. Replace the DR-310 drum unit (Item #4068612) and developing unit (p/n 4040 0752 00). FailedPWB-A. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 89 1. Failed fuser thermostat. C3851 and C3852(Low Fuser Temperature failure) are detected during copy process or C3451 and C3452 (Warm Up failure) are detected without completing warm-up after turningON the power. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 90 8. Back all the way out to the Ready screen, power machine OFF/ON and replenish toner through the User Management screen. SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD Solution ID TAUS0700528EN* Solution Usage Description C4721 (C-4721)error. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 91 1. IfAccount Track andUser Authentication are enabled, a user [From:] address must be entered to preventSPAM detection on the E-mail server. Ensure that the user E-mail address is entered by checking the following: a. Admin. Management. b. Admin 1. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 92 Solution ID Solution Usage Description Unable to update the firmware with the CF card. Unit will not go past the Konica Minolta logo screen. Solution CAUSE: Incorrect formatting of the CF card. SOLUTION: In order for the files to be read from the CF card by the main body, the CF card should be formatted with FAT16, not FAT32. Once formatting is complete, copy the firmware files to the CF card.
  • Page 93 Finisher Control Board (p/n 4349 0105 01). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD Solution ID TAUS0701407EN* Solution Usage Description C7001 (C-7001) code at start up. Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 94 The specification for maximum skew is 3mm. SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD Solution ID TAUS0703617EN* Solution Usage Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 95 370 Britannia Road East, Suite 6 Mississauga, Ontario L4Z 1X9 Phone: 888-364-6273 Fax: 800-563-3192 Sales: sales@densi.com Support: service@densi.com Web Site: www.densi.com SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 96 Some of the fans are running. Solution Cause: The MFBS board has failed. Solution: Please replace the MFBS board (p/n 4551 2038 01). SPECIAL NOTE: Solution contribution by David Silverstein, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 97 1. Enter Tech Rep Mode by pressing Utility/Counter, Check Details, Stop, 00, Stop, 01 and enter password, as required. 2. Press System Set. 3. Press Priority Foolscap. 4. Set the paper size to F:330 mm/C: 216 mm. 5. Exit Tech Rep Mode. TAUS0654224EN* Solution ID Solution Usage Description Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 98 TAUS0800574EN* Solution ID Solution Usage Description Machine "locks up" at the Konica Minolta logo and cannot be cleared. Solution CAUSE: The machine HDD has failed. SOLUTION: Replace the HDD (p/n 4599461). SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD...
  • Page 99 CAUSE: Firmware problem. This symptom was observed with a very early version of firmware. SOLUTION: Flash the machine with the current version of firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 100 SOLUTION: Install firmware versionG3B-71 to correct the issue. TheMFP will ignore the fact that the attributes will not be delivered and the LDAP searchwill continue. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 101 SOLUTION:Reseat all connections on the PWB-A and replace PWB-A (p/n 4040 0101 03) if necessary.Flash the copier to most current firmware available. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 102 C-3751 (C3751)or C-3752 (C3752) on startup. Solution CAUSE: PU1 has failed. SOLUTION: Replace PU1 (p/n 4040620101). SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD TAUS0802558EN* Solution ID Solution Usage Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 103 Note: After doing the above, y ou must power off the machine and allow it to cool for ten minutes. This is to allow the change to take affect at initialization. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 104 SOLUTION: Currently, only firmware version 25GGO will allow SSL to work correctly. Please install version 25GGO firmware to correct the issue. Note: The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 105 SOLUTION: Download and install the firmware (4344G101.exe)described in the attached Release Notes. The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'(the file is alsoattachedbelow for accessibility in case the Download Selector cannot be accessed).
  • Page 106 Solution Usage Description PROBLEM: The machine continually displays "Ng" when attempting to format the HDD. 5 volts has been confirmed to the HDD. Solution CAUSE: The BCRS board has failed. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 107 SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD Solution ID TAUS0656592EN* Solution Usage Description Code C5353 (C-5353)at power up. Solution CAUSE: Failed IU Cooling Fan Motor (M6). SOLUTION: ReplaceIU Cooling Fan Motor (p/n 9313 1400 61). Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 108 SOLUTION: Clear moisture from the corona units. If possible, change location of the machine if it is located in ahumid area. SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 109 SOLUTION: Reflash the master control firmware to overwrite the corrupted files. Note: The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 110 SOLUTION: Please either set the scanner lock to its unlocked position or remove it from the machine. SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD Solution ID TAUS0800311EN* Solution Usage Description When receiving faxes the TTI header information is printed on the 11-inch edge. Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 111 CAUSE: Firmware update required. SOLUTION: Please update thefirmware to version 71 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 112 CAUSE:Firmware update required. SOLUTION: Please flash the machineto version 62 or later firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 113 Solution ID TAUS0802664EN* Solution Usage Description PROBLEM: Machine is counting down instead of up. Solution CAUSE: The HDD has become corrupt. SOLUTION: Perform a HDD format and reboot the machine. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 114 SOLUTION: Reseat the connection to the HDD to resolve the problem. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Solution ID TAUS0808467EN* Solution Usage Description Intermittently the fax stops and ejects the originals Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 115 Solution Usage Description The machine displays the E89 error code when attempting to send a fax. Solution CAUSE: The dual fax line kit is installed with only one active fax line. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 116 NOTE: Only one extra memory kit may be used for the machine. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Solution ID TAUS0901308EN* Solution Usage Description Document feederLED remains lit green with MT-501 mailbin installed. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 117 When attempting to write firmware to the machine it is stuck at the "Please wait" screen. Solution CAUSE: Bent pin in the CF card slot. SOLUTION: Carefully check the CF card slot and straighten any bent pins. SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 118 SOLUTION: If this setting is not desired, enter the administrator mode 1, select admin set, then selectone touch editing. Set the selection to off. This will allow all users to create and edit existing one touch keys. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 119 To recover the machine please flash with Phase 1 firmware. If the machine cannot be recovered the MFBS board (p/n 4551 R900 00) may need to be replaced. SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 120 Text" files often do not. The *.bin files can also contain all Authentication and Address settings. Data Administrator "*.bin" files can only be imported to another device from the same model family of the device that originally saved the *.bin file. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 121 Solution ID TAUS0651819EN* Solution Usage Description Unit will not fully initialize. It will boot up to the Konica Minolta display but then go into a reboot condition. Solution CAUSE: Memory corruption. SOLUTION: To perform a memory clear, perform the following: 1.
  • Page 122 1. Load printer firmware onto a compact flash card using the latest Imaging Toolkit. Note : The latest versionof the Imaging Toolkitis available via the Konica Minolta Download Selector under Utilities. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
  • Page 123 3. Open (maximum) the paper guides on the DF and press the start key. The start light flashes for a second. 4. Closed the paper guide and select minimun and press the start key. The start light flashes for a second. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 124 Notes: 1. The latest version system software, firmware, and print drivers are available on the Konica Minolta FTP site . 2. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]...
  • Page 125 6. Select the desired setting (Print, Forward, Print & Forward, or Memory RX). Solution ID TAUS0701708EN* Solution Usage Description 'Printing is Now Suspended' message when trying to print any of the reports in the Utility Counter screen. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 126 2. IMPORTANT : Please refer to the attached documentation for additional detail. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 127 Notes: 1. The latest version system software, firmware, and print drivers are available on the Konica Minolta FTP site . 2. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]...
  • Page 128 1. With the copier powered ON, press the reset switch on the RAM board which is located on the right side of the machine. The machine will indicate PLEASE WAIT, followed by the Konica Minolta initial screen with a dot located on the left side of the touchscreen.
  • Page 129 Please confirm the serial number is input to the system Input-Serial Number in the Tech Rep mode. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.
  • Page 130 Solution A download utility is available on the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com]] for this print system. The utility can be run on Microsoft* Windows 2000, Windows XP, Windows 98 and Windows ME. Once the resources have been downloaded they can be utilized from any operating system.
  • Page 131 How to disable the FTP port on the bizhub 250. Solution To disable the FTP port on the bizhub 250, the following actions need to be taken: 1. Login to PageScope Net Care as the administrator. 2. Select Device Management.
  • Page 132 Are the bizhub 250 PCL* and PostScript* drivers Microsoft*-certified? Solution The Konica Minolta 250 PCL and PostScript drivers are Microsoft-certified. Microsoft-certified drives are listed on the [[Windows Marketplace Tested Products List| URL http://testedproducts.windowsmarketplace.com/results.aspx?&text=Konica%20Minolta&bCatID=0&cpID=0&ocID=0&OR=1&PG=1]]. Note: Scroll through the available pages to obtain a complete listing of Konica Minolta Microsoft-certified drivers.
  • Page 133 Is scan to SMB supported in a LINUX* environment? Solution Scan to SMB in a LINUX environment is not supported on the bizhub 250. This is the specification for the print system. There are presently no plans by either product planning or development to support this functionality.
  • Page 134 Note: Desktop/PC faxing is notexecuted through the print driver, only with the Network FAX utility installed. Solution ID TAUS0658335EN* Solution Usage Description Can the image on the TX reportbe made to fit the page? Solution Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 135 Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html Solution ID TAUS0701108EN* Solution Usage Description What is MDBJ? Solution The MDBJ is M ean D ocument count B etween paper J ams for the ADF. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 136 Solution Usage Description How to change the 11x17 count from 2 clicks to 1 click. Solution To change the total count for size of copy: 1. Access the Tech Rep Mode. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 137 3. Select Original size detection option. 4. Setto NO. Note : This setting is for the optional metric size detection sensors not used in the U.S. Solution ID TAUS0703077EN* Solution Usage Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 138 Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information TAUS0648185EN* Solution ID Solution Usage Description FS508, Pulley Change/Washer Newly Made. Solution See Bulletin 5129 for details. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 139 SOLUTION: When building the printer, select IP printing from the top most menu and select LPD from the Printer type menu. Note: IPP is Internet Printing Protocol used for web-based printing. * Trademark ownership information Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 140 Solution ID TAUS0650594EN* Solution Usage Description Is the bizhub 250 (Black and White) supported by the PageScope Net Care Counter Reader Function? Solution The bizhub 250 is not supported at this time (although the C250/C350/C351/C450 are supported). Solution ID TAUS0651467EN*...
  • Page 141 5. Select Output Tray settings. Note: The bizhub 250 does have an optional 3rd bin (OT601) for the FS508. Furthermore, there is also an optional Mailbin Kit (MT501) attachment for the FS508 which does allow the mailbin selections from the print driver.
  • Page 142 TAUS0652561EN* Solution Usage Description In PageScope Net Care 5.5, when trying to access the bizhub 250, a message indicates that the needed plug-in for the model has not been installed and to check the web page. Solution CAUSE: Incorrect settings.
  • Page 143 TAUS0652609EN* Solution Usage Description Key counter kit (Item #4623-471) does not fit on the bizhub 250. The key counter bracket mounting holes do not line up with the frame. Solution CAUSE: Incorrect key counter kit. SOLUTION: Please use the key counter kit with lot No. 471003 and follow the instructions as per Bulletin 5128 .
  • Page 144 Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information Solution ID TAUS0654109EN* Solution Usage Description What are the PC202/PC402 applicable models? Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 145 Can print jobs be scanned to the machine while a job is currently being printed? Solution Print jobs can be scanned into the machine while a job is being printed, but only with the Hard Disk Drive installed. Solution ID TAUS0654490EN* Solution Usage Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 146 Can the AS/400* print to the bizhub 250 using LinkCom* III? Solution The bizHub 250 produced acceptable output when receiving jobs from the AS/400 via the LinkCom III. Both IPDS and SCS print jobs produced output that was correct and acceptable.
  • Page 147 3. Select Account Track Setting. The Start key should turn green. 4.Press the Start key and the reportshould be printed. Note : Click on the following link(s) when logged into My Konica Minolta to locate therequired firmware. bizhub 200 - http://onyxweb.mykonicaminolta.com/Download/SearchResults.aspx?productid=865 bizhub 250 - http://onyxweb.mykonicaminolta.com/Download/SearchResults.aspx?productid=866...
  • Page 148 CAUSE: Older firmware installed on the 350. SOLUTION: The bizhub 200/250/350's firmware must be update to Phase 2.5 version47 (MSC firmware 4040-0100-G20-47-002) or above. The drivers and firmware code are available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com ]]. * Trademark ownership information...
  • Page 149 2. Click on the Advanced tab, select Separator Page, Browse, select the file (i.e., PCL.sep). 3. Click OK, and Apply, and OK. 4.Load Colored Paper in specified tray. 5.Print as normal. Separator Page with User ID will print after each job. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 150 SOLUTION: An updated Scanner Unit user CD v3.0is availableto resolve this issue. This CD is for the bizhub 200/250/350 equipped with the FK-503 fax option.TheISO file(85.97MB) can be downloaded through the Konica Minolta Download Selector or can be requested through the SSD hotlineif downloading is not an option.
  • Page 151 Solution Usage Description Fax transmission does not work; fax reception (RX) is OK. Solution CAUSE: Invalid configuration. Thefax multi line kit (ML-502)is installed, but only one phone line is connected. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 152 CAUSE: Some normal functions like Mixed Original Detectionwill inhibit auto rotation ifselected. SOLUTION: Check to see if Mixed Original Detection defaultedON in the User settings. If it is, then turn itOFF and checkmachine operation. Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009...
  • Page 153 1.Key counter or Vendor mode has to be enabled. 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

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