10.11.10 Troubleshooting For Cs Remote Care - Konica Minolta bizhub 200 Service Manual

10. Tech. Rep. Mode

10.11.10 Troubleshooting for CS Remote Care

If communication is not done properly during use of the modem, check the condition by fol-
lowing the procedures shown below.
1. Shift the screen in the order of [Tech. Rep. Mode] → [CS Remote Care] → [Detail Set-
ting].
At this time, in the cases of
transmitting / Maintenance is completed., the communication result will be displayed at
the top of the screen.
* For the communication result, the following message will be displayed based on its suc-
cess or failure.
Display of
Communication result
Communicating
Communication trouble
with the Center
Complete successfully
Modem trouble
Busy line
No response
198
on / Call Remote Center / Maintenance Start
initial transmissi
Cause

Although the machine tries to com-
municate with the Center, there is
any trouble and the communica-
tion completes unsuccessfully.

Although the machine tries to com-
municate with the Center, there is
any trouble in the modem.
Although the machine tries to com-
municate with the Center, the line
to the Center is busy.
Although the machine tries to com-
municate with the Center, there is
no response from the Center.
Field Service Ver. 2.0 Apr. 2006
Solution

• See the list of error message and con-
firm the corresponding point.
P.194

• Check if the Power of modem in ON.
• Check if there is any problem in con-
nection between the modem and the
main unit.
• Communicate with the Center again.
• Communicate with the Center again.
• Check the communication environ-
ment of the Center side.