Error Message; License Management Error - Konica Minolta bizhub C353 Service Manual

4. Troubleshooting of i-Option
4.2

Error message

4.2.1

License management error

• When abnormal value is detected in the license management information that is stored
to the NVRAM board or service EEPROM board, or some values are detected cleared,
warning is issued to let the user know the abnormality.
• The abnormality is detected at the timing of start-up or restart due to any condition.
• When the abnormality is detected, the corresponding i-Option function cannot be used,
other ordinal functions, however, such as copy, scanning, print or etc, can be used with-
out interruption.
A. Example of error message
License management error occurred.
B. Main reasons of trouble
• The following shows the possible trouble factors and their countermeasure.
• When NVRAM board on MFP board is replaced with new one.
• When service EEPROM board is replaced with new one.
• When NVRAM board and service EEPROM board are replaced
with the new ones at the same time.
• When mounting the NVRAM board of the machine whose func-
tion(s) have already been activated.
• When mounting the service EEPROM board of the machine
whose function(s) have already been activated.
• When mounting the NVRAM board and the service EEPROM
board of the machine whose function(s) have already been acti-
vated.
22
Board replacement
Field Service Ver. 1.0 Jan. 2008
A0PDF4E502DA
Countermeasure
Repair ⇒ Activation
Repair
Initialize ⇒ Activation
Initialize ⇒ Activation
Initialize ⇒ Activation
Initialize ⇒ Activation