Konica Minolta bizhub C451 Operation Manual
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Konica Minolta bizhub C451 Operation Manual

Konica Minolta bizhub C451 Operation Manual

Lk-101 lk-102 lk-103 license authentication
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Download this manual See also: Service Manual, Operating Manual
bizhub C203/C253/C353/C451/C550/C650
LK-101 LK-102 LK-103
License Authentication Operation Guide
2008/05/27
Ver.1.03
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
CS Operations
Issued by BT-CSO
1
Ver 1.03

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  • Page 1 C203/C253/C353/C451/C550/C650 LK-101 LK-102 LK-103 License Authentication Operation Guide 2008/05/27 Ver.1.03 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. CS Operations Issued by BT-CSO Ver 1.03...

  • Page 2: Table Of Contents

    Contents About this guidebook ..................4 Outlines of Functions ..................4 Input/ Display confirmation procedure when operation the license management ..................... 8 About upgrade of firmware................9 Upgrade Instruction and instruction when using functions added from i-Option......................9 Instruction for part replacement ..............9 Activation ......................
  • Page 3 • Necessary Information ..................46 • Relation of Hardware, Requirement/ Condition, and Information ....46 • Flow chart for Repair ................... 47 Initialization..................... 56 • Overview of Initialization operation..............56 • Necessary Hardware.................... 56 • Necessary Information ..................56 • Relation of Hardware, Requirement/Condition, and Information ....57 •...

  • Page 4: About This Guidebook

    About this guidebook From Mosel/ Thames i-Option firmware, the license activation system is newly adopted. Some additional functions will be available after the license activation. This guidebook explains outline and operation procedure of License Management. i-Option firmware is also including some additional functions that can be used without the authentication.
  • Page 5 It is possible to execute this operation in Administrator Mode or Service Mode. Deactivation This is the operation to invalidate the activated License Activation Base Functions. It is possible to execute this operation in Service Mode. Repair It is necessary to execute this operation when the error of license management state is displayed on the control panel.
  • Page 6 Necessary information to perform License operation You need to get necessary information for each operation and send it to MFP and LMS to execute the license operations. Following chart shows necessary information for each operation. Activation Deactivation Repair Initialization To LMS From LMS Serial Number X(*1)
  • Page 7 License Code Use this code to MFP when you activate License Activation Base Functions. License Management Server (LMS) issues this code. Deactivation Code This code is issued from LMS. This code is prepared on LMS when the necessary information is entered in LMS. After receiving the code, you need to enter it in MFP through the control panel to perform the deactivation.

  • Page 8: Input/ Display Confirmation Procedure When Operation The License Management

    Input/ Display confirmation procedure when operation the license management Details about the procedure are described from the next page. You need to execute the license operation on the LMS/ PC (Web browser)/ MFP panel. (Image) It is possible to input/ display information in the following ways. Use the printing from MFP.

  • Page 9: About Upgrade Of Firmware

    Requirements for using License Activation Base Functions You must prepare the followings to use the License Activation Base Functions. Firmware for i-Option Additional Memory: Additional Memory is included in Upgrade Kit (UK-201). Token Certificate: Token Certificate is included in License Kit (LK-101/102/103). About upgrade of firmware You need to upgrade to firmware for i-Option to use functions of i-Option.

  • Page 10: Activation

    Activation You need to perform Activation to use License Activation Base Functions. The following is the explanation about the Activation. Overview of Activation Operation Find Token Number on Token Certificate, and get Serial Number and Request Code from MFP. From PC, access to LMS using Web browser, and input Token Number, Serial Number and Request Code to LMS.

  • Page 11: Necessary Information

    Necessary Information Serial Number (13 digits) Request Code (30 digits) Token Number (20 digits) License Code (30 digits) Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information FW for i-Option is installed to [Serial Number] the MFP. [Request Code] Additional memory (UK-201) is installed.

  • Page 12: Flow Chart For Activation

    Flow chart for Activation There are 3 steps to perform Activation. Gather Information from MFP/ Kit Light blue Access to LMS Yellow MFP Activation Pink The following is the flow chart for the Activation. Prepare the MFP (FW for i-Option) Prepare PC (additional memory) Get the...

  • Page 13: Activation Using [License Install Utility]

    Activation using [License Install Utility] It is possible to issue the License Code from LMS, and activate the MFP function using License Install Utility. Please refer to the Users Guide of License Install Utility for the detailed procedure. Caution: When you issue the License Code and activate the MFP function, you need to use the same PC that installed “License Install Utility”.

  • Page 14: Activation Procedure

    Activation Procedure The following is the step by step procedure to activate License Activation Base Functions. 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. 2. Access to LMS 2-1.
  • Page 15 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. 2. Access to LMS 3. MFP Activation a) Purchase License Kit and get Token • License Kit Certificate. (LK-101/ LK-102/ LK-103) •...
  • Page 16 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Access to LMS 3. MFP Activation •...
  • Page 17 d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed [Request Code] and [Serial Number]. Or write down [Request Code] and [Serial Number]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].
  • Page 18 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Access to LMS 3. MFP Activation •...
  • Page 19 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC Acquisition procedure: 2. Access to LMS 3. MFP Activation •...
  • Page 20 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get [License Code]. 3. MFP Activation a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
  • Page 21 d) Select the display Language. e) Input Serial Number of MFP to [MFP Serial Number] and click [Next]. f) Input [Request Code] and click [Next]. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code]. g) Input [Token Number], select the License Kit (Product Description) that needs activation, and click [Add].
  • Page 22 h) Click [OK]. i) Check [Token Number] and [Product Description] and click [Next]. If you find a mistake, click [DEL] button and start from the operation “g)” again. j) Click [Generate License Code]. k) Click [OK]. Issued by BT-CSO Ver 1.03...
  • Page 23 l) Click [Print] button to print this page or write then down. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code]. (Then you access MFP and LMS from the same PC, you also use Copy and Paste to enter the code.) m) Close the window and go on to the next...
  • Page 24 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation 3-1. Input [Function needs Activation], [License Code] and activate the function. Activation procedure: •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC • Perform Activation from MFP panel <Administrator Mode> a) Enter in Administrator Mode and press [Forward].
  • Page 25 d) Select [Select Function]. e) Select the License Kit that needs Activation. f) Select [Enable: Yes] and press [OK]. g) Select [License Code]. Issued by BT-CSO Ver 1.03...
  • Page 26 h) Input [License Code] and press [OK]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code]. i) After confirming [Select Function] and [License Code], press [Install]. j) Select [Yes] and press [OK]. k) When this screen is displayed, reboot the MFP.
  • Page 27 l) After rebooting MFP, check the function was activated. Administrator Settings> License Settings> List of Enabled Functions Confirm that activated function is displayed in the [Enabled] field. The Activation operation completed. 1. Gather information from MFP/ Kit 2. Access to LMS 3.
  • Page 28 c) Select [License Code]. d) Input License Code and press [END]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code]. e) After checking the selected Kit and [License Code], press [Apply]. f) When this message is displayed, reboot the MFP.
  • Page 29 g) After rebooting MFP, check the function was activated. Service Mode> Billing Setting> License Management> List Confirm that activated function is displayed in the “Enable” field. The Activation operation completed. 1. Gather information from MFP/ Kit 2. Access to LMS 3.
  • Page 30 c) Select the License Kit that needs Activation (Change the pull-down menu to “Not Registered” except selected Kit.), input License Code and press [OK]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code].

  • Page 31: Deactivation

    Deactivation This is the operation to deactivate the activated functions. Deactivated function will be unavailable and not displayed on the panel. The following is the explanation about the Deactivation. Overview of Deactivation operation Register Serial Number of MFP and purchased Token Number from PC to LMS using Web browser.

  • Page 32: Necessary Information

    Necessary Information Serial Number (13 digits) Token Number (20 digits) Deactivation Code (35 digits) Deactivation Complete Code (35 digits) Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information FW for i-Option is installed to [Serial Number] the MFP. [Deactivation Complete Code] License Activation Base Functions are activated.

  • Page 33: Flow Chart For Deactivation

    Flow chart for Deactivation There are 3 steps to perform Deactivation. Gather Information from MFP/ Kit Light blue Register Deactivation code to MFP Yellow Register Deactivation information to LMS Pink The following is the flow chart for the Deactivation. Prepare MFP Prepare PC Find [Serial Number] Confirm that access to internet...
  • Page 34 continued from previous page Input [Deactivation Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP. Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS. Complete Deactivation Issued by BT-CSO Ver 1.03...

  • Page 35: Deactivation Procedure

    Deactivation Procedure The following is the step by step procedure to deactivate License Activate Base Functions. 1. Gather information form MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP. 2. Get Deactivation code 2-1. Access to LMS and get [Deactivation Code] 3.
  • Page 36 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP. 2. Get Deactivation Code 3. MFP Deactivation • License Kit a) Confirm Token Number that is described in • LK-101/LK-102/LK-103） Token Certificate. •...
  • Page 37 1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to LMS and get [Deactivation Code]. 3. MFP Deactivation a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
  • Page 38 d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Deactivate License Code]. g) Enter the [MFP Serial Number] and then press [Retrieve]. Issued by BT-CSO Ver 1.03...
  • Page 39 h) Activated function list of MFP (Serial Number was input in the above step) is displayed. Check the check box for License Kit that needs Deactivation, and click [Registration]. *Confirm that Token Number of function that needs Deactivation is identical with Token Number from [1.
  • Page 40 1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] to MFP and deactivate functions. Input from: • MFP panel <Service Mode> 3-2. Input [Deactivation Complete Code] to LMS. a) Enter in Service Mode, and then press “Stop”,”9”.
  • Page 41 e) Select the License Kit that needs Deactivation. f) Press [Apply] after checking the selected Kit and “Deactivation Code” you entered. g) Print out displayed [Deactivation Complete Code] or write it down, and reboot MFP. If you set A4 (SEF) to paper tray, you can press Start button and print the code out.
  • Page 42 1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] to MFP and deactivate functions. 3-2. Input [Deactivation Complete Code] to LMS. a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
  • Page 43 d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Deactivate License Code in LMS]. g) Input [MFP Serial Number] and [Deactivation Complete Code], and click [Registration]. Issued by BT-CSO Ver 1.03...
  • Page 44 h) Click [OK]. By pressing [Cancel], it is possible to correct what was entered. i) When this screen is displayed, register of Deactivation Complete Code to LMS is completed. The Deactivation operation completed. Issued by BT-CSO Ver 1.03...

  • Page 45: Repair

    Repair After replacement of the parts, the message “License Management Error occurred” may be displayed on the control panel. When it the message appear, it is necessary to perform repair operation. The repair operation can be done with accessing LMS. When those parts as listed below is replaced, the message “License Management Error ”...

  • Page 46: Necessary Hardware

    Necessary Hardware License Management Service (LMS) (BT manages this Server.) Necessary Information Serial Number (13 digits) Request Code (30 digits) Repair Request Code (Repair Demand Code) (35 digits) Repair Code (Repair Permission Code) (35 digits) Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information...

  • Page 47: Flow Chart For Repair

    Flow chart for Repair There are 3 steps to perform Repair. Gather information from MFP Light blue Access to LMS Yellow MFP Repair Pink The following is the flow chart for the Repair. Prepare MFP Prepare PC Confirm that access to LMS using Web browser is possible.
  • Page 48 1. Gather information from MFP. 1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair Request Code (Repair Demand Code)]. Acquisition procedure: From the control panel <Service Mode> 2. Access to LMS 3. Repair the MFP (License Error) •...
  • Page 49 c) Select [Repair Request Code (Repair Demand Code)]. d) [Serial Number], [Repair Request Code (Repair Demand Code)], and [Request Code] is displayed on the LCD. Print it or write down the information. Press Start button to print it. * Request Code is not printed therefore, it is necessary to write down the code.
  • Page 50 1. Gather information from MFP 2. Access to LMS 2-1. Access to LMS to receive [Repair Code (Repair Permission Code)] 3. Repair the MFP (License Error) a) Access to the following URL from the PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
  • Page 51 d) Enter the [E-Mail Address] and [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Repair License Code]. g) Enter [MFP Serial Number], [Request Code], and [Repair Request Code (Repair Demand Code)]. After that, click [Registration]. Issued by BT-CSO Ver 1.03...
  • Page 52 h) Click [OK]. By pressing [Cancel], it is possible to correct what was entered. i) [Repair Code (Repair Permission Code)] and [License Code] is displayed. Print this page by clicking [Print] button or write down the information. * License code is necessary to re-activate the function after the repair operation.
  • Page 53 1. Gather information from MFP 2. Access to LMS 3. Repair the MFP (License Error) 3-1. Input Repair Code (Repair Permission Code) to solve the License Error. Input from: •Control Panel <Service Mode> • Perform Repair in <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
  • Page 54 e) Turn the main switch OFF and ON. f) The error condition will be resolved. The repair operation completed. Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation base function after completion of the repair operation.
  • Page 55 Issued by BT-CSO Ver 1.03...

  • Page 56: Initialization

    Initialization When the message “License Management Error” is displayed on the control panel, the repair operation is first thing to do. However, in case the condition could not be solved after repair operation, the license initialization operation necessary to be performed to clear the condition.

  • Page 57: Relation Of Hardware, Requirement/Condition, And Information

    Initialization code (35 digits) The service history, the result of the repair operation and parts replacement history etc. To activate the license, the information is also rewired as explained in License Activation Operation. Relation of Hardware, Requirement/Condition, and Information Necessary Hardware Requirement/ Condition Information i-Option FW has to be...

  • Page 58: Flow Chart For Initialization

    Flow chart for Initialization There are 3 steps to perform Initialization Gather necessary information Light Blue Prepare Initialization Yellow Perform Initialization Pink The following is the flow chart for the initialization. Prepare MFP From MFP [Serial Number] [Request Code] Prepare when communicating with service contact [Service history] Parts Replacement...
  • Page 59 [Initialization Procedure] The following is the step by step procedure for initialization. 1. Gather necessary information 1-1. Get [Request Code], [Serial Number] and [Service history] from MFP. 2. Prepare Initialization 2-1. Contact the Support Contact. 2-2. Get [Initialization Code] from Support Contact. 3.
  • Page 60 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel <Administrator Mode>. a) Login to Administrator Mode and press [Forward].
  • Page 61 d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed [Request Code] and [Serial Number]. Or write down [Request Code] and [Serial Number]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].
  • Page 62 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
  • Page 63 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP. MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC Acquisition procedure: 2. Prepare Initialization. 3. Perform Initialization • Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the Administrator mode. b) Select [Maintenance]>...
  • Page 64 1. Gather necessary information 2. Prepare Initialization 2-1. Contact the Support contact. 2-2. Get [Initialization Code] from the Support contact. 3. Perform Initialization • Contact the Support contact. (Customer engineer) a) Contact the Support contact and inform [Serial Number] [Request Code] [Service history] to get [Initialization Code].
  • Page 65 1. Gather necessary information 2. Prepare Initialization 3. Perform Initialization 3-1. Input [Initialization Code] to MFP and perform Initialization. Initialization procedure: •MFP panel <Service Mode> • Perform Initialization from MFP panel <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
  • Page 66 d) When this screen appears, reboot MFP. And Initialization is completed. After performing Initialization, License Activation Base Function will be disabled. Please refer to [Activation Procedure] and activate the License Activation Base Functions again. Issued by BT-CSO Ver 1.03...

  • Page 67: Operation Procedure When Executing Particular Operation

    for Customer Engineer Operation procedure when executing particular operation 1. When using the License already activated on the other MFP (Refer to fig. below), a. Deactivate the License on the MFP A. b. After the deactivation made on MFP A, it is possible to activate the License again on MFP B.
  • Page 68 for Customer Engineer NVRAM Replace New NVRAM 3. When replacing Service EEPROM, If replacing Service EEPROM, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error. a. execute Repair b.

This manual is also suitable for:

Bizhub c550Bizhub c650Bizhub c203Bizhub c253Bizhub c353

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