Viewing The Test Log Results; Call Home (Automated Service Request); Service Advisor; Ibm Electronic Service Agent - IBM System x3300 M4 Installation And Service Manual

Viewing the test log results

To view the test log for the results when the tests are completed, click the Success
link in the Status column, if you are running the DSA graphical user interface, or
type :x to exit the Execute Tests menu, if you are running the DSA interactive
menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the
DSA interactive menu.
v If you are running the DSA graphical user interface (GUI), click the Success link
v If you are running the DSA interactive menu (CLI), type :x to exit the Execute

Call home (automated service request)

IBM provide tools that can automatically collect and send data or call IBM service
when an error is detected. These tools can help IBM service speed up the process
of diagnosing problems. The following sections provide information about the call
home tools.

Service advisor

The server comes with the Service Advisor feature that can collect data about the
system when the system detects a fault and sends that data to IBM Service for
problem determination. It also includes the call home feature that automatically
calls IBM Service when a problem occurs. The Service Advisor feature is integrated
into the Integrated Management Module (IMM). You will need to setup and
configure the Service Advisor feature before you can use it. For more information
about how to setup and configure the Service Advisor feature, see the Integrated
Management Module User's Guide at http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?lndocid=MIGR-5079770&brandind=5000008.

IBM Electronic Service Agent

IBM Electronic Service Agent is a software tool that monitors the server for
hardware error events and automatically submits electronic service requests to IBM
service. It also can collect and transmit system configuration information on a
scheduled basis so that the information is available to you and your support
representative. It uses minimal system resources, and can be downloaded from the
IBM Web site. For more information and to download IBM Electronic Service
Agent, go to http://www.ibm.com/support/entry/portal/Open_service_request/
http://www.ibm.com/support/electronic/
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System x3300 M4 Type 7382: Installation and Service Guide
in the Status column.
Tests menu; then, select the completed tests to view the results.