IBM System x3650 M4 BD Type 5466 Installation And Service Manual
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IBM System x3650 M4 BD Type 5466 Installation And Service Manual

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System x3650 M4 BD
Type 5466
Installation and Service Guide

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Summary of Contents for IBM System x3650 M4 BD Type 5466

  • Page 1 System x3650 M4 BD Type 5466 Installation and Service Guide...
  • Page 3 System x3650 M4 BD Type 5466 Installation and Service Guide...
  • Page 4 Appendix D, “Getting help and technical assistance,” on page 747, “Notices” on page 751, the Warranty Information document, and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD. Fifth Edition (August 2014) © Copyright IBM Corporation 2014.

  • Page 5: Table Of Contents

    Installing optional hardware devices in the server Updating the server configuration . . 85 Instructions for IBM Business Partners . . 24 How to send DSA data to IBM . . 24 Chapter 3. Configuration information Server components . . 25 and instructions.
  • Page 6 Removing the upper power supply card from Recovering the server firmware . . 150 the power-supply paddle card assembly . . 220 Automated boot recovery (ABR) . . 152 Nx-boot failure . . 152 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 7 Getting help and information from the World Wide rear hard disk drive cage . 233 . 748 Replacing the hot-swap backplane on the How to send DSA data to IBM . 748 rear hard disk drive cage . 236 Creating a personalized support web page .
  • Page 8 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 9: Safety

    Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2014...
  • Page 10 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 11: Safety Statements

    Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 12 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 13 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 CAUTION: Use safe practices when lifting.
  • Page 14 If you suspect a problem with one of these parts, contact a service technician. Statement 11 CAUTION: The following label indicates sharp edges, corners, or joints nearby. Statement 12 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 15 CAUTION: The following label indicates a hot surface nearby. Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.
  • Page 16 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 17: Chapter 1. The Ibm System X3650 M4 Bd Type 5466 Server

    IBM Business Partners must also complete the steps in “Instructions for IBM Business Partners” on page 24. The IBM System x3650 M4 BD Type 5466 is a 2-U-high rack model, two-socket server for virtualization, database, and computational intensive computing. This...
  • Page 18 Figure 1. 12 hot-swap hard-disk drive configuration If firmware and documentation updates are available, you can download them from the IBM website. The server might have features that are not described in the documentation that comes with the server, and the documentation might be...

  • Page 19: The Ibm Documentation Cd

    The following illustration shows the QR code (http://ibm.co/18gSeXv): Figure 3. QR code You can download an IBM ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/.

  • Page 20: Using The Documentation Browser

    Click a document to view it, and press Crtl+F to use the Acrobat search function, or press Alt+F to use the xpdf search function within the document. Click Help for detailed information about using the Documentation Browser. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 21: Related Documentation

    Warranty Information: This document is in printed format and comes with the server. It contains warranty terms and a pointer to the IBM Statement of Limited Warranty on the IBM website. v Important Notices: This document is in printed format and comes with the server. It contains information about the safety, environmental, and electronic emission notices for your IBM product.

  • Page 22: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.
  • Page 23 ServeRAID M5110 SAS/SATA Controller for IBM System x v ServeRAID M5120 SAS/SATA Controller for IBM System x v ServeRAID H1110 SAS/SATA Controller for IBM System x v ServeRAID M5100 Series Battery Kit for IBM System X Chapter 1. The IBM System x3650 M4 BD Type 5466 server...
  • Page 24 For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Director, see the IBM System x Features on Demand User's Guide at under the Help section.
  • Page 25 Armonk, New York 10504 http://www.ibm.com/customersupport/ For more information on the energy efficiency program, go to http://www.ibm.com/systems/x/hardware/energy-star/index.html Product Type: Computer Server Year first manufactured: 2014 Internal/external power supply efficiency: v http://www.plugloadsolutions.com/psu_reports/ IBM_FSA011_550W_SO-301_Report.pdf Chapter 1. The IBM System x3650 M4 BD Type 5466 server...
  • Page 26 Measurement methodology used to determine information in this document: ENERGY STAR Servers Version 2.0 Program Requirements; ECOVA Generalized Test Protocol for Calculating the Energy Efficiency of Internal Ac-Dc and Dc-Dc Power Supplies. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 27: What Your Server Offers

    – Event logs for ServeRAID controllers and service processors The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the information locally through a generated text report file.
  • Page 28 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the IBM Service Information website. The IBM Service Information website provides additional information for parts installation and replacement videos, and error codes for server support.
  • Page 29 46 for detailed information. v Active Energy Manager The IBM Active Energy Manager solution is an IBM Systems Director extension that measures and reports server power consumption as it occurs. This enables you to monitor power consumption in correlation to specific software application programs and hardware configurations.

  • Page 30: Reliability, Availability, And Serviceability

    (ROM) resident code, locally or over the LAN v Vital product data (VPD) on microprocessors, system board, power supplies, and SAS (hot-swap-drive) backplane v Wake on LAN capability for remote power up System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 31: Ibm Systems Director

    A set of common tasks that are included with IBM Systems Director provides many of the core capabilities that are required for basic management, which means instant out-of-the-box business value.

  • Page 32: Server Controls, Leds, And Power

    RAID configuration. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive. v Operator information panel: This panel contains the power control button and light-emitting diodes (LEDs). System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 33: Operator Information Panel

    A system-locator LED is also on the rear of the server. This LED is used as a presence detection button as well. You can use IBM Systems Director or IMM2 web interface to light this LED remotely. This LED is controlled by the IMM2.

  • Page 34: Rear View

    It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). You might have to use a pen or the end of a straightened paper clip to press the button.
  • Page 35 System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director or IMM2 web interface to light this LED remotely. v System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 36: Pci Riser-Card Adapter Expansion Slot Locations

    3. Turn the server off and then turn the server back on. 4. If the problem remains, replace the power supply. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 37: Server Power Features

    For 32-bit operating systems only: Some memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the Chapter 1. The IBM System x3650 M4 BD Type 5466 server...

  • Page 38: Turning Off The Server

    The IMM2 can turn off the server as an automatic response to a critical system failure. v You can turn off the server through a request from the IMM2. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 39: Chapter 2. Installing Optional Devices

    In addition to the instructions in this chapter for installing optional hardware devices, updating the firmware and device drivers, and completing the installation, IBM Business Partners must also complete the steps in “Instructions for IBM Business Partners” on page 24.

  • Page 40: Installing Optional Hardware Devices In The Server

    2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to IBM. For information about transferring data and logs, see “How to send DSA data to IBM.”...

  • Page 41: Server Components

    Server components The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. Top cover Air baffle Heat sink Adapter Microprocessor DIMM 1U PCI riser-card assembly 1 System board 1U PCI riser-card assembly 2 3.5-inch SAS/SATA rear backplane...

  • Page 42: Server Internal Leds, Connectors, And Jumpers

    The following illustration shows the internal connectors on the system board. Figure 11. System board internal connectors System-board DIMM connectors The following illustration shows the DIMM connectors on the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 43: System-Board External Connectors

    Figure 12. System board DIMM connectors System-board external connectors The following illustration shows the external input/output connectors on the system board. Figure 13. System board external connectors Chapter 2. Installing optional devices...

  • Page 44: System-Board Jumpers

    (backup) firmware ROM page. Notes 1 and 2 IMM TPM jumper v Pins 1 and 2: Normal (default) TPM not physical present. v Pins 2 and 3: TPM physical present. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 45: System-Board Leds

    Table 3. System board jumpers (continued) Jumper number Jumper name Jumper setting Note: 1. If no jumper is present, the server responds as if the pins are set to 1 and 2. 2. Changing the position of the UEFI recovery jumper from pins 1 and 2 to pins 2 and 3 before the server is turned on sets the UEFI recovery process.

  • Page 46: Pci Riser-Card Adapter Expansion Slot Connectors

    PCIe3 x aa (b, c, d, e) where: v aa = Physical connector link width v b, c, d, e = Negotiable link width PCI riser-card assembly 1 v Type 1 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 47 Figure 16. PCI riser-card assembly 1 (Type 1) v Type 2 Figure 17. PCI riser-card assembly 1 (Type 2) PCI riser-card assembly 2 Figure 18. PCI riser-card assembly 2 Chapter 2. Installing optional devices...

  • Page 48: Installation Guidelines

    Installation guidelines Use the installation guidelines to install the System x3650 M4 BD Type 5466. Attention: v Static electricity that is released to internal server components when the server is powered-on might cause the system to halt, which might result in the loss of data.

  • Page 49: System Reliability Guidelines

    v Have a small flat-blade screwdriver available. v To view the error LEDs on the system board and internal components, leave the server connected to power. v You do not have to turn off the server to install or replace hot-swap power supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.

  • Page 50: Working Inside The Server With The Power On

    Guidelines to work inside the server with the power on. Attention: v IBM System x3650 M4 BD Type 5466 does not support service on rack. v Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data.

  • Page 51: Removing The Server Top Cover

    Removing the server top cover Use this information to remove the server top cover. About this task To remove the server top cover, complete the following steps: Procedure 1. Read the safety information that begins on page“Safety” on page vii and “Installation guidelines”...

  • Page 52: Rotating The Hot-Swap Rear Hard Disk Drive Cage Up

    5. Slowly rotate the rear hard disk drive cage outwards until it stops ▌2▐. 6. Shift the switch on the rear hard disk drive cage to the lock position to keep the hard disk drive cage fixed ▌3▐. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 53: Removing A Pci Riser-Card Assembly

    Figure 21. Hot-swap rear hard disk drive cage rotation Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 79. Removing a PCI riser-card assembly Use this information to remove a PCI riser-card assembly from the server. About this task To remove the PCI riser-card assembly, complete the following steps: Procedure...
  • Page 54 Figure 22. PCI riser-card assembly 1 removal Figure 23. PCI riser-card assembly 2 removal Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 79. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 55: Removing The Air Baffle

    Removing the air baffle Use this information to remove the air baffle from the server. About this task When you work with some optional devices, you must first remove the air baffle to access some components or connectors on the system board. The following illustration shows how to remove the air baffle.

  • Page 56: Removing A Hot-Swap Hard Disk Drive

    3. Grasp the handle and pull the hot-swap drive assembly out of the drive bay. Note: You might have to reconfigure the disk arrays after you remove a hard disk drive. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers.

  • Page 57: Removing An Adapter From The Pci Riser-Card Assembly

    Removing an adapter from the PCI riser-card assembly Use this information to remove an adapter from the PCI riser-card assembly. About this task To remove an adapter from the PCI riser-card assembly, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 58: Removing A Serveraid Adapter From The Pci Riser-Card Assembly

    3. Remove the server cover (see “Removing the server top cover” on page 258). 4. Rotate the hot-swap rear hard disk drive cage up (see “Rotating the hot-swap rear hard disk drive cage up” on page 36. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 59 5. Remove PCI riser-card assembly 1 or 2 (see “Removing a PCI riser-card assembly” on page 37). 6. The following illustrates the steps for removing an adapter from the PCI riser-card assemblies: v For PCI riser-card assembly 1: a. Rotate the retention latch to the open position. b.

  • Page 60: Installing A Hot-Swap Hard Disk Drive

    Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each bay. To install a drive in a hot-swap bay, complete the following steps: System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 61 6. If you are installing additional hot-swap drives, do so now. 7. Restart the server. Confirm that it starts correctly and recognizes the newly installed devices, and make sure that no error LEDs are lit. 8. Complete the additional steps in “Instructions for IBM Business Partners” on page 24. Results If you have other devices to install or remove, do so now.

  • Page 62: Installing An Adapter On The Pci Riser-Card Assembly

    PCI riser-card assembly. Make sure that the adapter snaps into the PCI riser-card assembly securely. b. Rotate the retention latch to the close position. Make sure the retention latch engages the adapter securely. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 63 Figure 30. Adapter installation 8. Connect any required cables to the adapter. Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans. v Make sure that cables are not routed on top of components that are under the PCI riser-card assembly.

  • Page 64: Installing A Single / Dual Port 10Gbe Sfp+ Embedded Adapter With Interposer

    PCI riser-card assembly. Press the edge of the connector firmly into the PCI riser-card assembly. Make sure that the adapter snaps into the PCI riser-card assembly securely. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 65 Figure 31. Single port 10GbE SFP+ embedded adapter installation Figure 32. Dual port 10GbE SFP+ embedded adapter installation 7. Rotate the retention latch to the close position. Make sure the retention latch engages the adapter securely. 8. Connect the cable to the network controller sideband connector on the system board.

  • Page 66: Installing A Serveraid Adapter On The Pci Riser-Card Assembly

    Slot 3 v Slot 2 (For the rear backplane or external ServeRAID adapter only) v Slot 1 (For external ServeRAID adapter only) Figure 33. Slot 3 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 67 Figure 34. Slot 2 and Slot 1 To install a ServeRAID adapter on the PCI riser-card assembly, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 32. 2.
  • Page 68 Insert the ServeRAID adapter into the connector on the riser-card until it is firmly seated. Figure 36. ServeRAID adapter installation Attention: Incomplete insertion might cause damage to the server or the adapter. 7. Connect any required cables to the ServeRAID adapter. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 69: Installing A Serveraid Adapter Battery Or Flash Power Module In The Remote Battery Tray

    Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans. v Make sure that cables are not routed on top of components that are under the PCI riser-card assembly. v Make sure that cables are not pinched by the server components. 8.
  • Page 70 5. Connect the remote battery cable to the remote battery cable connector on the ServeRAID adapter. Route the remote battery cable in the server as shown in the following illustration. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 71 Figure 38. Battery cable connection Attention: v Make sure the cable passes through the cable clips. v Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. Results If you have other devices to install or remove, do so now.

  • Page 72: Installing A Hot-Swap Backplane On The Rear Hard Disk Drive Cage

    2. Turn off the server (see “Turning off the server” on page 22) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. 3. Remove the server top cover (see “Removing the server top cover” on page 35). System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 73 4. Connect cables to the backplane. v Type 1 - SATA – Connect the LED signal, SATA signal and power cables to the backplane. Figure 41. Type 1 - SATA v Type 2 - SAS – Connect the I C signal, SAS signal and power cables to the backplane. Figure 42.

  • Page 74: Installing A Front Fan

    7. Remove the air baffle (see “Removing the air baffle” on page 39). 8. Installing Fan 1A:. (For installation of Fan 2A or Fan 3A, please go to step 10) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 75 Figure 44. Fan installation a. Pull up the blue handle on the fan cage. b. Orient the fan so that the fan cable points to the system board. c. Lower the fan into the fan slot in the server and ensure that is it seated correctly.

  • Page 76: Memory Module Installation

    Do not mix registered and unbuffered DIMMs in the server. v Do not mix load reduced DIMMs with other types of DIMMs in the server. v DO not mix ECC and non-ECC DIMMs in the server. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 77 v The server supports 1.35-volt (low-voltage) and 1.5-volt DIMMs. v The server supports a maximum of 16 DIMMs (single-rank and dual-rank) on the base system board. v The DIMM options that are available for the server are 4 GB, 8 GB, 16 GB, and 32 GB (when available).

  • Page 78: Dimm Installation Sequence

    DIMM connectors Channel 1 7, 8 Channel 2 5, 6 Microprocessor 1 Channel 3 1, 2 Channel 4 3, 4 The following table lists the DIMM connectors on each memory channel. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 79: Memory Mirroring

    Table 8. DIMM connectors on each memory channel Number of installed microprocessors Memory channel DIMM connectors Channel 1 15, 16 Channel 2 13, 14 Microprocessor 2 Channel 3 9, 10 Channel 4 11, 12 Memory mirroring Memory-mirroring mode replicates and stores data on two pairs of DIMMs within two channels simultaneously.

  • Page 80: Rank Sparing

    Number of installed microprocessors DIMM connector population sequence 8, 7 1, 2 6, 5 3, 4 8, 7, 16, 15 6, 5 14, 13 9, 10 3, 4 11, 12 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 81: Installing A Dimm

    Installing a DIMM Use this information to install a DIMM. About this task Note: The first DIMM connectors in every channel are white-colored, while the second DIMM connectors in every channel are black-colored. Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 82: Installing An Additional Microprocessor And Heat Sink

    (Optional) Obtain an SMP-capable operating system. For a list of supported operating systems and optional devices, see http://www.ibm.com/systems/ info/x86servers/serverproven/compat/us/. v To order additional microprocessor optional devices, contact your IBM sales representative or IBM reseller. v The microprocessor speeds are automatically set for this server; therefore, you do not have to set any microprocessor frequency-selection jumpers or switches.
  • Page 83 Attention: v A startup (boot) microprocessor must always be installed in microprocessor socket 1 on the system board. v To ensure correct server operation when you install an additional microprocessor, use microprocessors that are compatible and install at least one DIMM in a DIMM connector for microprocessor 2.
  • Page 84 Figure 49. Installation tool cover removal Note: Do not touch the microprocessor contacts. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 85 c. Align the installation tool with the microprocessor socket. The installation tool rests flush on the socket only if properly aligned. Figure 50. Installation tool alignment d. Install the microprocessor using the following instructions for your installation tool. v If using Installation Tool A, twist the handle on the microprocessor tool assembly counterclockwise to the open position to insert the microprocessor into the socket, and lift the installation tool out of the socket.
  • Page 86 When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 34. 11. Close the microprocessor socket release levers and retainer: System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 87 Do not touch the thermal grease on the bottom of the heat sink or set down the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. If the thermal grease is contaminated, call IBM service and support to request a replacement thermal grease kit. For information about installing the replacement thermal grease, see “Thermal...
  • Page 88 Note: Please use Phillips screw driver No.0 to fasten screws. Figure 57. Screws sequence Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 79. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 89: Thermal Grease

    Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. Use this information to replace damaged or contaminated thermal grease on the microprocessor and heat sink.

  • Page 90: Installing A Hot-Swap Ac Power Supply

    The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 91 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 92 9. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server top cover near the power supplies. Figure 62. Power information label System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 93: Installing A Usb Embedded Hypervisor Flash Device

    Installing a USB embedded hypervisor flash device Use this information to install a USB embedded hypervisor flash device. About this task Hypervisor is a virtualization platform that enables multiple operating systems to run on a host computer at the same time. Support for hypervisor is available with the purchase and installation of an optional USB hypervisor memory key, with embedded hypervisor software.
  • Page 94 “Completing the installation” on page 79. Note: You must configure the server to boot from the hypervisor USB drive. See “Configuring the server” on page 88 for information about enabling the embedded hypervisor. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 95: Completing The Installation

    9. Start the server. Confirm that is starts correctly and recognizes the newly installed devices, and make sure that no error LEDs are lit. 10. (IBM Business Partners only) Complete the additional steps in “Instructions for IBM Business Partners” on page 24.

  • Page 96: Installing The Air Baffle

    Operating the server with the air baffle removed might damage server components. Figure 66. Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 79. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 97: Installing A Pci Riser-Card Assembly

    Installing a PCI riser-card assembly Use this information to install a PCI riser-card assembly. About this task To install the PCI riser-card assembly, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 98: Rotating The Hot-Swap Rear Hard Disk Drive Cage Down

    You have to route the cable underneath the bracket; then, route the cable through the cable retainer clip. Improper cable routing may damage the power cable. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 99 Figure 69. Cable routing 2. Shift the switch on the rear hard disk drive cage to the unlock position▌1▐ . 3. Slowly rotate the cage downwards until it sits into place ▌2▐. 4. Close the blue latches on the chassis ▌3▐. Chapter 2.

  • Page 100: Installing The Server Top Cover

    3. Slide the cover forward toward the front of the server until the cover is completely closed. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 101: Updating The Server Configuration

    Figure 71. Cover installation 4. Tighten the thumbscrews on the rear of the cover to secure the cover to the chassis. 5. Install the server into the rack enclosure and tighten the two front thumbscrews to secure the server in the rack. Attention: Two or more people are required to install the system in a rack cabinet.
  • Page 102 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 103: Chapter 3. Configuration Information And Instructions

    The firmware for the server is periodically updated and is available for download on the IBM wb site. To check for the latest level of firmware, such as the UEFI firmware, vital product data (VPD) code, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/...

  • Page 104: Configuring Uefi Compatible Devices

    Installation CD” on page 90. v IBM FastSetup IBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter chassis, servers, and components. The System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 105 UEFI settings from the command line without the need to restart the server to access the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 106. Chapter 3. Configuration information and instructions...

  • Page 106: Using The Serverguide Setup And Installation Cd

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.

  • Page 107: Typical Operating-System Installation

    If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http://www- 947.ibm.com/support/entry/portal/overview. Using the Setup utility Use these instructions to start the Setup utility.

  • Page 108: Starting The Setup Utility

    The following choices are on the Setup utility main menu for the UEFI. Depending on the version of the IBM System x Server Firmware (server firmware), some menu choices might differ slightly from these descriptions. v System Information Select this choice to view information about the server.
  • Page 109 Select this choice to view or change the memory settings. To configure memory mirroring, select System Settings → Memory → Memory Mode → Mirrored. – Devices and I/O Ports Select this choice to view or change assignments for devices and input/output (I/O) ports.
  • Page 110 - Platform Controlled Type Select this choice to determine how to balance between performance and power consumption. Choosing Maximum Performance will disable power management functions and allow the most aggressive use of turbo. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 111 Choosing Minimal Power will maximizes the use of power management features for least power consumption and disable turbo. – Legacy Support Select this choice to view or set legacy support. - Force Legacy Video on Boot Select this choice to force INT video support, if the operating system does not support UEFI video output standards.
  • Page 112 This choice is on the full and limited Setup utility menu. – Power-on Password Select this choice to set or change a power-on password. See “Power-on password” on page 98 for more information. – Administrator Password System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 113: Passwords

    Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Setup utility menu. If an administrator password is set, the full Setup utility menu is available only if you type the administrator password at the password prompt.

  • Page 114: Using The Boot Manager Program

    USB mass storage device is installed, a submenu item (USB Key/Disk) is displayed. 4. Use the Up arrow and Down arrow keys to select an item from the Boot Selection Menu and press Enter. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 115: Starting The Backup Server Firmware

    For additional information and to download the UpdateXpress System Pack Installer, go to the ToolsCenter for System x and BladeCenter at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/ and click UpdateXpress System Pack Installer. Using the integrated management module II...
  • Page 116 Any standard Telnet client application can access the SOL connection. For more information about IMM, see the Integrated Management Module User's Guide at http://www-947.ibm.com/support/entry/portal/ docdisplay?lndocid=migr-5086346. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 117: Using The Embedded Hypervisor

    Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional IBM USB flash device with embedded hypervisor. About this task The USB flash device can be installed in the USB connector near PCI riser slot 1 on the system board.

  • Page 118: Using The Remote Presence And Blue-Screen Capture Features

    For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Director, see the IBM System x Features on Demand User's Guide at /http://www.ibm.com/systems/x/fod/ under the Help section.

  • Page 119: Obtaining The Ip Address For The Imm

    Obtaining the IP address for the IMM Use this information to obtain the IP address for the IMM. About this task To access the Web interface to use the remote presence feature, you need the IP address of the IMM. You can obtain the IMM IP address through the Setup utility. The server comes with a default IP address for the IMM of 192.168.70.125.

  • Page 120: Enabling The Intel Gigabit Ethernet Utility Program

    ServeRAID-M1115 adapter, MegaRAID BIOS MegaRAID Storage Manager ServeRAID-M1100 adapter Configuration Utility (press (MSM), MegaCLI (Command Ctrl+H to start), pre-boot CLI Line Interface), and IBM (press Ctrl+P to start), Director ServerGuide, HII System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 121: Starting The Lsi Configuration Utility Program

    3ZVQ5W&brandind=5000019. 3. For further details on creating a software RAID array of hard disk drives, please see the ServeRAID C105 documentation at http://www-947.ibm.com/ support/entry/portal/docdisplay?lndocid=MIGR-5089068. 4. When the ServeRAID adapter is removed, software RAID will not be supported. This system does not support downgrade software RAID function from hardware RAID configuration.

  • Page 122: Starting The Human Interface Infrastructure (Hii) Configuration Application

    Save to save the settings that you have changed. IBM Advanced Settings Utility program The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup utility for modifying UEFI settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the system to access the Setup utility.

  • Page 123: Ibm Systems Director

    A set of common tasks that are included with IBM Systems Director provides many of the core capabilities that are required for basic management, which means instant out-of-the-box business value.

  • Page 124: Updating The Universal Unique Identifier (Uuid)

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
  • Page 125 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM website. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.

  • Page 126: Updating The Dmi/Smbios Data

    UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
  • Page 127 Note: IBM provides a method for building a bootable media. You can create a bootable media using the Bootable Media Creator (BoMC) application from the Tools Center Web site. In addition, the Windows and Linux based tool kits are also available to build a bootable media. These tool kits provide an...
  • Page 128 IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. You can download the ASU from the IBM Web site. To download the Advanced Settings Utility Users Guide, complete the following steps.
  • Page 129 --host <imm_ip> v Bootable media: You can also build a bootable media using the applications available through the Tools Center Web site at http://www.ibm.com/support/entry/portal/ docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter, page, scroll down for the available tools. 5. Restart the server.
  • Page 130 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 131: Chapter 4. Troubleshooting

    Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server.
  • Page 132 UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.

  • Page 133: Undocumented Problems

    Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, go to http://www.ibm.com/supportportal. 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.

  • Page 134: Service Bulletins

    Service bulletins IBM continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the IBM System x3650 M4 BD server. To find service bulletins that are available for the IBM IBM System x3650 M4 BD server, go to http://www-947.ibm.com/support/entry/portal/overview and...

  • Page 135: Performing The Checkout Procedure

    Check the power supply LEDs (see “Power-supply LEDs” on page 20). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.

  • Page 136: Diagnostic Tools

    Integrated Management Module User's Guide at http://www-947.ibm.com/ support/entry/portal/docdisplay?lndocid=migr-5086346. v IBM Dynamic System Analysis Two editions of IBM Dynamic System Analysis (DSA) are available for diagnosing problems, DSA Portable and DSA Preboot: – DSA Portable DSA Portable collect and analyze system information to aid in diagnosing server problems.
  • Page 137 (as the IPMI event log), the integrated management module (IMM) chassis-event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM service (when requested by service) or view the information as a text file or HTML file.

  • Page 138: Light Path Diagnostics

    3. Remove the server top cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that are lit to indicate the location of a problem. The following illustration shows the LEDs on the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 139 Figure 73. System board LEDs LED name Description Error LEDs When an error LED is lit, it indicates that the associated component has failed. RTMM heartbeat LED Power-on and power-off sequencing. IMM 2 heartbeat LED Indicates the status of the boot process of the IMM2. When the server is connected to power this LED flashes quickly to indicate that the IMM2 code is loading.

  • Page 140: Event Logs

    (see “Viewing event logs without restarting the server” on page 125). For more information about DSA and DSA messages, see Appendix C, “DSA diagnostic test results,” on page 611 and “IBM Dynamic System Analysis” on page 127. For more information about viewing the logs or clearing the logs, see “Viewing event logs through the Setup utility”...

  • Page 141: Viewing Event Logs Through The Setup Utility

    If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the Linux operating system come with a current version of IPMItool. For an overview of IPMI, go to http://www.ibm.com/developerworks/ linux/blueprints/ and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux platforms.
  • Page 142 F1 to start the Setup utility and view the POST event log or system-event log. For more information, see “Viewing event logs through the Setup utility” on page 125. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 143: Clearing The Error Logs

    If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 124 for more information. IBM Dynamic System Analysis IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server problems. DSA collects the following information about the server:...

  • Page 144: Dsa Editions

    It is provided in the flash memory on the server, or you can create a bootable media such as a CD, DVD, ISO, USB, or PXE using the IBM ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC User Guide at http://www.ibm.com/support/entry/portal/...

  • Page 145: Running The Dsa Preboot Diagnostic Programs

    If you are able to restart the server or if you need comprehensive diagnostics, use DSA Preboot. The IBM System x3650 M4 BD server comes with DSA Preboot diagnostics code on the integrated USB flash memory. Utilities are available to reset and update...

  • Page 146: Diagnostic Text Messages

    Service advisor The server comes with the Service Advisor feature that can collect data about the system when the system detects a fault and sends that data to IBM Service for problem determination. It also includes the call home feature that automatically calls IBM Service when a problem occurs.

  • Page 147: Ibm Electronic Service Agent

    IBM Support. You can also choose to collect data manually. It uses minimal system resources, and can be downloaded from the IBM website. For more information and to download IBM Electronic Service Agent, go to http://www.ibm.com/support/ electronic/portal/.

  • Page 148: Hypervisor Problems

    2. See “Recovering the server firmware” on page 150 for more information. Setup utility by pressing F1. The server cover was removed Replace the server cover and restart the server. while running and the server shut off. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 149: Hard Disk Drive Problems

    Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part. v If an action step is preceded by “(Trained technician only),”...
  • Page 150 Multiple hard disk drives are 1. Review the storage subsystem logs for indications of problems within the offline. storage subsystem, such as backplane or cable problems. 2. See “Problem determination tips” on page 149. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 151: Intermittent Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part. v If an action step is preceded by “(Trained technician only),”...

  • Page 152: Keyboard, Mouse, Or Pointing-Device Problems

    611. 2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI Application for Windows, or any ASR devices that are be installed.

  • Page 153: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part. v If an action step is preceded by “(Trained technician only),”...

  • Page 154: Microprocessor Problems

    (Trained technician only) System board Monitor and video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 155 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part. v If an action step is preceded by “(Trained technician only),”...
  • Page 156 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time: a. Monitor cable b. Video adapter (if one is installed) c. Monitor d. (Trained technician only) System board. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 157: Network Connection Problems

    Network connection problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part. v If an action step is preceded by “(Trained technician only),”...

  • Page 158: Optional-Device Problems

    Any external SCSI device is turned on. You must turn on an external SCSI device before you turn on the server. 4. Reseat the failing device. 5. Replace the failing device. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 159: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part. v If an action step is preceded by “(Trained technician only),”...

  • Page 160: Serial-Device Problems

    Serial cable 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 4. (Trained technician only) Replace the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 161: Serverguide Problems

    For a list of supported operating-system versions, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE, click IBM Service and Support Site, click the link for your ServerGuide version, and scroll down to the list of supported Microsoft Windows operating systems. The operating system cannot be Make sure that the server supports the operating system.

  • Page 162: Universal Serial Bus (Usb) Port Problems

    Remove each component that is associated with the failed power component, one at a time, restarting the server each time, until the cause of the failure is identified. e. Replace the identified component. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 163: Solving Ethernet Controller Problems

    4. Reconnect all power cords and turn on the server. If the server starts successfully, replace the adapters and devices one at a time until the problem is isolated. Results If the server does not start from the minimum configuration, replace the components in the minimum configuration one at a time until the problem is isolated.

  • Page 164: Solving Undetermined Problems

    If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 165: Problem Determination Tips

    Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. The model number and serial number are shown in the following illustration.

  • Page 166: Recovering The Server Firmware

    The flash memory of the server consists of a primary bank and a backup bank. You must maintain a bootable IBM System x Server Firmware (server firmware) image in the backup bank. If the server firmware in the primary bank becomes corrupted,...
  • Page 167 5. Reinstall the server cover; then, reconnect all power cords. 6. Restart the server. The power-on self-test (POST) starts. 7. Boot the server to an operating system that is supported by the IBM Flash UEFI Update package that you downloaded.

  • Page 168: Automated Boot Recovery (Abr)

    Setup utility, click System Settings > Recovery > POST Attempts > POST Attempts Limit. The available options are 3, 6, 9, and 255 (disable Nx-boot failure). System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 169: Chapter 5. Parts Listing

    – Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 170 Microprocessor, Intel Xeon E5-2603 v2, 1.8GHz, 10MB, 1333MHz, 00Y2778 80W (4-core) Microprocessor, Intel Xeon E5-2609 v2, 2.5GHz, 10MB, 1333MHz, 00Y2779 80W (4-core) Microprocessor, Intel Xeon E5-2620 v2, 2.1GHz, 15MB, 1600MHz, 00Y2780 80W (6-core) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 171 Table 13. Parts listing, Type 5466 (continued) CRU part CRU part Index Description number (Tier 1) number (Tier 2) Microprocessor, Intel Xeon E5-2628 v2, 1.9GHz, 20MB, 1600MHz, 00AE525 70W (8-core) Microprocessor, Intel Xeon E5-2630 v2, 2.6GHz, 15MB, 80W (6-core) 00Y2781 Microprocessor, Intel Xeon E5-2630L v2, 2.4GHz, 15MB, 1600MHz, 00Y2792 60W (6-core)
  • Page 172 00AE812 Mellanox ConnectX-3 VPI IB/E adapter 00D9552 Mellanox ConnectX-3 10 GbE adapter 00D9692 Solarflare SFN5162F MR dual-port 10GbE SFP+ adapter 47C9955 Solarflare SFN6122F LL dual Port 10GbE SFP+ adapter 47C9963 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 173 Table 13. Parts listing, Type 5466 (continued) CRU part CRU part Index Description number (Tier 1) number (Tier 2) Broadcom NetXtreme II dual port 10GBaseT adapter 49Y7912 NetXtreme I quad port GbE adapter 90Y9355 NetXtreme I dual port GbE adapter 90Y9373 Intel X520-DA2 dual port 10GbE SFP+ adapter 49Y7962...

  • Page 174: Consumable And Structural Parts

    Consumable and structural parts are not covered by the IBM Statement of Limited Warranty. You can place an order on the structural parts from the IBM retail store. The following structural parts are available for purchase from the retail store.

  • Page 175: Power Cords

    To order a consumable or structural part, go to http://www.ibm.com. If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance. Power cords For your safety, a power cord with a grounded attachment plug is provided to use with this product.
  • Page 176 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 177 Power cord part number Used in these countries and regions 39M5076 110 - 120 V Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela...
  • Page 178 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 179: Chapter 6. Removing And Replacing Components

    (CRUs): – Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 180: Internal Cable Routing

    Port 0 on the backplane. The following illustration shows the hardware ServeRAID cabling information for twelve 3.5-inch hot-swap drive backplane assemblies: The following illustrations show the cabling information for the power paddle card: System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 181: Removing And Replacing Components

    (CRUs): – Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 182: Removing And Replacing Tier 1 Crus

    “Getting help and technical assistance,” on page 747. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 183: Replacing A Hot-Swap Hard Disk Drive

    (two 3.5-inch hot-swap SAS/SATA hard disk drives are located at the rear of the server). For a list of the supported hard disk drives, see http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. v All hot-swap drives in the server should have the same throughput speed rating.

  • Page 184: Rotating The Hot-Swap Rear Hard Disk Drive Cage Up

    133. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Rotating the hot-swap rear hard disk drive cage up Use this information to rotate the hot-swap rear hard disk drive cage up.

  • Page 185: Rotating The Hot-Swap Rear Hard Disk Drive Cage Down

    Rotating the hot-swap rear hard disk drive cage down Use this information to rotate the hot-swap rear hard disk drive cage down. About this task To rotate the hot-swap hard disk drive cage down, complete the following steps. Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 186: Removing The Hot-Swap Rear Hard Disk Drive Cage

    3. Remove the server top cover (see “Removing the server top cover” on page 258. 4. Open the blue latches ▌1▐ on the chassis. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 187: Replacing The Hot-Swap Rear Hard Disk Drive Cage

    Figure 82. Hot-swap rear hard disk drive cage removal 5. Rotate the rear hard disk drive cage outwards▌2▐. 6. Make sure the switch on the rear hard disk drive cage is in the unlock position. 7. Carefully pull the rear hard disk drive cage ▌3▐ out of the chassis. 8.
  • Page 188 8. Close the latches on the chassis. 9. Remove the power cable that currently connects the hot-swap hard disk drive backplane in the server to the power-paddle card. v Type 1 - SATA System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 189 Figure 84. Cable routing v Type 2 - SAS Chapter 6. Removing and replacing components...
  • Page 190 “Replacing the hot-swap backplane on the rear hard disk drive cage” on page 236 c. Connect the other end of the LED signal cable to the hot-swap hard disk drive backplane in the server. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 191 d. Find the rear hard disk drive detect pin of the hot-swap backplane signal (I C) cable located near the system fan cage; then, connect with the rear hard disk drive detect pin of the LED signal cable from the option package.
  • Page 192 Figure 88. Cable routing Note: Make sure that Port 1 is connected to Port 1 for both backplanes. Likewise, Port 0 is connected to Port 0 for both backplanes. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 193 Figure 89. Cable connection Note: Make sure the cables are routed in the proper locations without blocking the airflow. It is recommended to press all the cables downwards to make the cable routing easier. Secure the cables with any cable retention clips. v Type 2 - SAS a.
  • Page 194 11. Install the server top cover (see “Replacing the server top cover” on page 260. 12. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 195: Removing An Adapter From The Pci Riser-Card Assembly

    Removing an adapter from the PCI riser-card assembly Use this information to remove an adapter from the PCI riser-card assembly. About this task To remove an adapter from a PCI expansion slot, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 196: Replacing An Adapter On The Pci Riser-Card Assembly

    An incorrectly seated adapter might cause damage to the system board, the PCI riser-card assembly, or the adapter. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 197 Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 32. 2. Follow the cabling instructions, if any come with the adapter. Route the adapter cables before you install the adapter. 3.

  • Page 198: Removing A Front Fan

    7. Removing Fan 2A or Fan 3A a. Disconnect the fan cable from the connector on the fan board. (See “System-board internal connectors” on page 26). System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 199: Replacing A Front Fan

    b. Pull the fan cable out of the cable retainer clip. c. Grasp the top of the fan with your index finger and thumb and lift the fan out of the server. 8. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 200: Removing A Rear Fan

    4. Rotate the hot-swap rear hard disk drive cage up (see “Rotating the hot-swap rear hard disk drive cage up” on page 168). 5. Disconnect the fan cable from the connector on the system board. (See “System-board internal connectors” on page 26 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 201: Replacing A Rear Fan

    6. Grasp the top of the fan with your index finger and thumb and lift the fan out of the fan cage. Figure 96. Rear fan removal 7. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 202: Removing A Memory Module

    7. Carefully flip open the retaining clip on each end of the DIMM connector and lift the DIMM from the connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 203: Replacing A Memory Module

    See “Memory module installation” on page 60 for notes and information that you must consider when you install DIMMs. v Confirm that the server supports the DIMM that you are installing, see http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. The following illustration shows the location of the DIMM connectors on the system board.
  • Page 204 4. Carefully flip open the retaining clip on each end of the DIMM connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 205 Figure 100. DIMM installation 5. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Turn the DIMM so that the DIMM keys align correctly with the connector. 7.

  • Page 206: Removing A Serveraid Adapter From The Pci Riser-Card Assembly

    Rotate the retention latch to the open position. b. Carefully grasp the ServeRAID adapter by its top edge or upper corners, and pull the ServeRAID adapter from the PCI riser-card assembly. Figure 101. ServeRAID adapter removal System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 207: Replacing A Serveraid Adapter On The Pci Riser-Card Assembly

    v For PCI riser-card assembly 2: a. Pull the release pin to unlock the retention latch; then rotate the retention latch to the open position. b. Carefully grasp the ServeRAID adapter by the edge and pull it out of PCI riser-card assembly 2.
  • Page 208 ServeRAID controller or the battery, or see “Installing a ServeRAID adapter battery or flash power module in the remote battery tray” on page 53. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 209 6. The following illustrates the steps for installing a ServeRAID adapter on the PCI riser-card assemblies: v For PCI riser-card assembly 1: a. Rotate the retention latch to the open position. Insert the ServeRAID adapter into the PCI riser-card assembly, aligning the edge connector on the adapter with the connector on the PCI riser-card assembly.
  • Page 210 2. When you restart the server, you are given the opportunity to import the existing RAID configuration to the new ServeRAID adapter. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 211: Removing The Raid Adapter Battery Or Flash Power Module From The Raid Battery Tray

    Removing the RAID adapter battery or flash power module from the RAID battery tray Use this information to remove the RAID adapter battery or flash power module from the RAID battery tray. About this task To remove the RAID adapter battery from the RAID battery tray, complete the following steps: Procedure 1.

  • Page 212: Replacing A Raid Adapter Battery Or Flash Power Module In The Raid Battery Tray

    Figure 108. RAID adapter battery installation 4. Connect the remote battery cable to the remote battery cable connector to the ServeRAID adapter. Route the remote battery cable in the server as shown in System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 213 the following illustration. Figure 109. Cable routing Attention: v Make sure the relevant cables pass through the cable clips. v Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. 5.

  • Page 214: Removing A Usb Embedded Hypervisor Flash Device

    Figure 110. USB embedded hypervisor flash device connector 7. Slide the lockbar on the flash device connector to the unlocked position and pull the USB flash device out of the connector. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 215: Replacing A Usb Embedded Hypervisor Flash Device

    Figure 111. USB embedded hypervisor flash device removal 8. If you are instructed to return the hypervisor memory key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Note: You must configure the server not to look for the hypervisor USB drive. See “Configuring the server”...
  • Page 216 7. Align the USB flash device with the connector on the system board and push it into the connector until it is firmly seated. 8. Slide the lockbar toward the riser-card assembly to the locked position until it is seated firmly. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 217 Figure 113. USB embedded hypervisor flash device installation 9. Install PCI riser-card assembly 1 (see “Replacing a PCI riser-card assembly” on page 208). 10. Rotate the hot-swap rear hard disk drive cage down (see “Rotating the hot-swap rear hard disk drive cage down” on page 169). 11.

  • Page 218: Removing A Hot-Swap Ac Power Supply

    To remove a hot-swap ac power supply, complete the following steps. Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 32. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 219: Replacing A Hot-Swap Ac Power Supply

    To confirm that the server supports the power supply that you are installing, see http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. v The server comes standard with one 750-watt or 900-watt hot-swap power supply.
  • Page 220 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler panel from the power-supply bay. Meanwhile, if you are replacing a failed hot-swap power supply, remove it from the bay. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 221 Figure 115. Power supply installation 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power-supply connector. 5.

  • Page 222: Removing A Pci Riser-Card Assembly

    6. Grasp the front and rear of the PCI riser-card assembly at the blue touch-points and lift it out of the PCI riser connector on the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 223 Figure 118. PCI riser-card assembly 1 removal Figure 119. PCI riser-card assembly 2 removal 7. Remove the adapter, if necessary, from the PCI riser-card assembly. 8. If you are instructed to return the PCI riser-card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 224: Replacing A Pci Riser-Card Assembly

    PCI riser-card assembly to install the assembly in the server. Make sure that the PCI riser-card assembly is fully seated in the PCI connectors on the system board. Figure 120. PCI riser-card assembly 1 installation System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 225: Removing The System Battery

    The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 226 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 227 Use your thumb and index finger to lift the battery from the socket. 8. Dispose of the battery as required by local ordinances or regulations. See the IBM Environmental Notices and User's Guide on the IBM Documentation CD for more information.

  • Page 228: Replacing The System Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 229 Figure 123. Battery location Procedure 1. Follow any special handling and installation instructions that come with the replacement battery. 2. Insert the new battery: a. Position the battery so that the positive (+) symbol is facing you. b. Place the battery into its socket, and press the battery press the battery toward the housing until it clicks into place.

  • Page 230: Removing The Front Usb Connector Assembly Cable

    6. Remove the air baffle (see “Removing the air baffle” on page 261). 7. Make note of where the front USB connector assembly cable is attached to the system board; then, disconnect it. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 231 Figure 124. Disconnecting front USB cable 8. Remove the screws from the cable arm cover; then, slide the cable arm cover towards the rear of the server and set it aside. Figure 125. Screws removal 9. Remove the screws from the front USB connector assembly. Chapter 6.

  • Page 232: Replacing The Front Usb Connector Assembly Cable

    2. Connect the front USB connector assembly cable to the system board and route the internal cabling as shown in the following illustration. Attention: Make sure the relevant cables pass through the cable clips. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 233 Figure 127. Connecting front USB cable 3. Reconnect the cable to the front USB connector assembly. Figure 128. Front USB connector assembly installation 4. Install the screws to secure the front USB connector assembly to the side of the server. 5.

  • Page 234: Removing The Front Usb Connector Assembly

    Figure 129. Screw removal 4. Remove the screws that secure the front USB connector assembly to the side of the server. 5. Disconnect the cable to the front USB connector assembly. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 235: Replacing The Front Usb Connector Assembly

    Figure 130. Front USB connector assembly removal 6. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the front USB connector assembly Use this information to replace the front USB connector assembly.

  • Page 236: Removing The Upper Power Supply Card From The Power-Supply Paddle Card Assembly

    3. Remove the server cover (see “Removing the server top cover” on page 258). 4. Remove the power supply out of the server to disconnect it from the power-supply paddle card assembly. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 237 5. Remove the screws that secure the safety cover (240VA cover) to the chassis and remove the safety cover. Figure 132. Screws removal 6. After removing the safety cover, you can see the upper power supply card and lower power-supply paddle card. Figure 133.

  • Page 238: Replacing The Upper Power Supply Card In The Power-Supply Paddle Card Assembly

    3. Align the upper power supply card with the two pointed tips and two screw holes on the holder; then install the screws. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 239 Figure 135. Upper power supply card installation 4. Reconnect the cables between the upper power supply card and lower power-supply paddle card. 5. Align the screw holes on the safety cover (240VA cover) with the screw holes on the chassis; then install the screws. 6.

  • Page 240: Removing The Lower Power Supply Card From The Power-Supply Paddle Card Assembly

    7. Remove the power supply out of the server to disconnect it from the power-supply paddle card assembly. 8. Remove the screws that secure the safety cover (240VA cover) to the chassis and remove the safety cover. Figure 137. Screws removal System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 241 9. After removing the safety cover, you can see the upper power supply card and lower power-supply paddle card. Figure 138. Upper power supply card and lower power-supply paddle card 10. Make note of where the cables between the upper power supply card and lower power-supply card are connected;...

  • Page 242: Replacing The Lower Power Supply Card In The Power-Supply Paddle Card Assembly

    You might need to tilt the lower power-supply paddle card a little bit to make the installation easier. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 243 Figure 140. Lower power supply card installation 4. Reconnect the cables between the upper power supply card and lower power-supply paddle card. 5. Align the screw holes on the safety cover (240VA cover) with the screw holes on the chassis; then install the screws to secure the safety cover. Figure 141.
  • Page 244 When reconnecting the power cable connector to the system board, make sure to route the cable underneath the bracket; then, route the cable through the cable retainer clip. The following illustration shows how to route the power cable correctly. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 245 Figure 142. Cable routing 8. Install the air baffle (see “Replacing the air baffle” on page 262). 9. Install the PCI riser-card assembly (see “Replacing a PCI riser-card assembly” on page 208. 10. Rotate the hot-swap rear hard disk drive cage down (see “Rotating the hot-swap rear hard disk drive cage down”...

  • Page 246: Removing The Hot-Swap Hard Disk Drive Backplane

    Figure 143. Cable clips 6. Press the release latches and rotate out the top of the backplane; then, slightly lift the backplane out of the server by pulling outwards and lifting it up. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 247 Figure 144. Hot-swap hard disk drive backplane removal 7. Make note of where the power cable and signal cables are attached to the backplane; then, disconnect them. Figure 145. Power cable and signal cables 8. Remove the backplane out of the server. 9.

  • Page 248: Replacing The Hot-Swap Hard Disk Drive Backplane

    5. Press the release latches; then, rotate the top of the backplane toward the front of the server until it locks into place. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 249: Removing The Hot-Swap Backplane On The Rear Hard Disk Drive Cage

    Note: Make sure the backplane is engaged into place by the locating plates and that it is securely installed in the server. Figure 147. Hot-swap hard disk drive backplane installation 6. Close the two cable retainer clips behind the fan cage to secure the cabling. 7.
  • Page 250 4. Remove all hot-swap hard disk drives in the rear hard disk drive cage (see “Removing a hot-swap hard disk drive” on page 166. 5. Lift the backplane out of the rear hard disk drive cage. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 251 Figure 150. Hot-swap backplane removal 6. Disconnect the cables. v Type 1 - SATA – Disconnect the LED signal, SATA signal and power cables from the backplane. Make note of which cable is connected to which connector. Figure 151. Type 1 - SATA v Type 2 - SAS –...

  • Page 252: Replacing The Hot-Swap Backplane On The Rear Hard Disk Drive Cage

    1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 32. 2. Reconnect the cables. v Type 1 - SATA – Reconnect the LED signal, SATA signal and power cables. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 253 Figure 155. Type 1 - SATA v Type 2 - SAS – Reconnect the I C signal, SAS signal and power cables. Figure 156. Type 2 - SAS 3. Align the backplane with the slot on the rear hard disk drive cage. 4.

  • Page 254: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 255 Installation tool Installation tool Microprocessor Cover Microprocessor Microprocessor Installation Tool A Microprocessor Installation Tool B Figure 158. Microprocessor installation tools To remove a microprocessor and heat sink, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...
  • Page 256 Select the empty installation tool and ensure that the handle is in the open position. If the installation tool handle is not in the open position, use the following instructions for your installation tool: System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 257 v If using Installation Tool A, twist the microprocessor installation tool handle counterclockwise to the open position. Figure 161. Installation tool handle adjustment v If using Installation Tool B,▌1▐lift the interlock latch and hold it up while you▌2▐twist the microprocessor installation tool handle counterclockwise to the open position, and then release the interlock latch.
  • Page 258 “H” or “L” position, depending on the size of microprocessor, and then lift the microprocessor out of the socket. Figure 164. Installation tool handle adjustment d. Lift the microprocessor out of the socket. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 259: Replacing A Microprocessor And Heat Sink

    Figure 165. Installation tool removal 12. If you are instructed to return the microprocessor, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Do not return the microprocessor installation tool. Replacing a microprocessor and heat sink Use this information to replace a microprocessor and heat sink About this task Attention: When you handle static-sensitive devices, take precautions to avoid...
  • Page 260 To install a microprocessor and heat sink, complete the following steps: Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 32. 2. Open the microprocessor socket release levers and retainer: System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 261 Figure 167. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever. Then release the microprocessor release lever by pressing down on the end, moving it to the side, and releasing it to the open (up) position. b.
  • Page 262 The following illustration shows the tool handle in the open position. Figure 170. Installation tool handle adjustment System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 263 E5-x6xx E5-x6xx v2 Figure 171. Installation Tool B Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. v Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor.
  • Page 264 Do not touch the thermal grease on the bottom of the heat sink or set down the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. If the thermal grease is contaminated, call IBM service and support to request a replacement thermal grease kit. For information about installing the replacement thermal grease, see “Thermal...
  • Page 265 Figure 175. Heat-sink installation a. Remove the plastic protective cover from the bottom of the heat sink. b. Align the screw holes on the heat sink with the holes on the system board. c. Place the heat sink on the microprocessor with the thermal-grease side down.
  • Page 266 4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease is removed. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 267: Removing The System Board

    (FoD) keys after installing the new system board. For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Systems Director, see the IBM Features on Demand User's Guide at /http://www.ibm.com/systems/x/fod/ under the Help section.
  • Page 268 (see “Internal cable routing” on page 164 and “System-board internal connectors” on page 26 for more information). System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 269 13. Loosen the nine screws that secure the system board to the chassis. Figure 179. 9 screws 14. Grasp two holders and slightly lift the system board. Figure 180. System board removal 15. Gently push the external input/output connectors out of their respective holes in the chassis.
  • Page 270 17. Remove the socket dust covers from the microprocessor sockets on the new system board and place them on the microprocessor sockets of the old system board that you are removing. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 271: Replacing The System Board

    (FoD) keys after installing the new system board. For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Systems Director, see the IBM Features on Demand User's Guide at /http://www.ibm.com/systems/x/fod/ under the Help section.
  • Page 272 3. Gently push the system board by holders to insert the external input/output connectors into their respective holes in the chassis. Figure 184. System board installation 4. Install the screws to secure the system board to the chassis. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 273 Figure 185. 9 screws 5. Install the USB embedded hypervisor flash device (see “Replacing a USB embedded hypervisor flash device” on page 199). 6. Install the system battery (see “Replacing the system battery” on page 212). 7. Install the DIMMs (see “Replacing a memory module” on page 187). 8.

  • Page 274: Removing And Replacing Consumable And Structural Parts

    This section provides information for removing and replacing consumable and structural parts in the server. Replacement of consumable parts and structural parts is your responsibility. If IBM installs a consumable part or structural part at your request, you will be charged for the installation.
  • Page 275 Attention: v Two or more people are required to remove the system from a rack cabinet. v To completely remove the server from the rack, press the latches on the sides on the slide rails. Figure 186. Half-out latch 4. Loosen the two thumbscrews that secure the cover to the chassis. 5.

  • Page 276: Replacing The Server Top Cover

    Attention: Two or more people are required to install the system in a rack cabinet. 6. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 277: Removing The Air Baffle

    Removing the air baffle Use this information to remove the air baffle from the server. About this task To remove the air baffle, complete the following steps. Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 278: Replacing The Air Baffle

    6. Install the server top cover (see “Replacing the server top cover” on page 260. 7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 279: Removing The Paddle Card Safety Cover (240Va Cover)

    Removing the paddle card safety cover (240VA cover) Use this information to remove the paddle card safety cover (240VA cover) from the server. About this task To remove the paddle card safety cover, complete the following steps. Procedure 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 280: Replacing The Paddle Card Safety Cover (240Va Cover)

    3. Install the server top cover (see “Replacing the server top cover” on page 260. 4. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 281: Appendix A. Integrated Management Module Ii (Imm2) Error Messages

    System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Whether user action is required to correct the problem. © Copyright IBM Corp. 2014...

  • Page 282: Imm Events That Automatically Notify Support

    ™ If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), IBM Support will be notified automatically if the event is generated. While you wait for IBM Support to call, you can perform the recommended actions for the event.
  • Page 283 Table 15. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f0021-2582ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (All PCI Error) 806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 1) 806f0108-0a01ffff [PowerSupplyElementName] has Failed. (Power Supply 1) 806f0108-0a02ffff [PowerSupplyElementName] has Failed.
  • Page 284 (Drive 3) 806f010d-0404ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 4) 806f010d-0405ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 5) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 285 Table 15. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f010d-0406ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 6) 806f010d-0407ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 7) 806f010d-0408ffff The Drive [StorageVolumeElementName]...
  • Page 286 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2003ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2004ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 287 Table 15. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f050c-2005ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2006ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2007ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 288 A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs) 806f0813-2582ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs) 806f0813-2584ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 289 40000001-00000000 • 40000003-00000000 40000001-00000000 Management Controller [arg1] Network Initialization Complete. Explanation: This message is for the use case where a Management Controller network has completed initialization. May also be shown as 4000000100000000 or 0x4000000100000000 Severity: Info Alert Category: System - IMM Network event Serviceable: No CIM Information: Prefix: IMM and ID: 0001 SNMP Trap ID: 37...
  • Page 290 May also be shown as 4000000600000000 or 0x4000000600000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0006 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 291 40000007-00000000 • 40000009-00000000 40000007-00000000 Ethernet interface [arg1] by user [arg2]. Explanation: This message is for the use case where a user enables or disabled the ethernet interface. May also be shown as 4000000700000000 or 0x4000000700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0007 SNMP Trap ID:...
  • Page 292 May also be shown as 4000000c00000000 or 0x4000000c00000000 Severity: Warning Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0012 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 293 4000000d-00000000 • 4000000f-00000000 4000000d-00000000 DHCP[[arg1]] failure, no IP address assigned. Explanation: This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller. May also be shown as 4000000d00000000 or 0x4000000d00000000 Severity: Warning Alert Category: none Serviceable: No...
  • Page 294 Serviceable: No CIM Information: Prefix: IMM and ID: 0018 SNMP Trap ID: 30 Automatically notify Support: No User response: Make sure that the correct login ID and password are being used. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 295 40000013-00000000 • 40000015-00000000 40000013-00000000 Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from TELNET client at IP address [arg2]. Explanation: This message is for the use case where a user has failed to log in to a Management Controller from a telnet session.
  • Page 296 May also be shown as 4000001800000000 or 0x4000001800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0024 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 297 40000019-00000000 • 4000001b-00000000 40000019-00000000 LAN: Ethernet[[arg1]] interface is now active. Explanation: This message is for the use case where a Management Controller ethernet interface is now active. May also be shown as 4000001900000000 or 0x4000001900000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0025 SNMP Trap ID:...
  • Page 298 Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 299 4000001e-00000000 • 40000020-00000000 4000001e-00000000 Running the backup Management Controller [arg1] main application. Explanation: This message is for the use case where a Management Controller has resorted to running the backup main application. May also be shown as 4000001e00000000 or 0x4000001e00000000 Severity: Warning Alert Category: System - other Serviceable: No...
  • Page 300 May also be shown as 4000002300000000 or 0x4000002300000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0035 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 301 40000024-00000000 • 40000026-00000000 40000024-00000000 Flash of [arg1] from [arg2] failed for user [arg3]. Explanation: This message is for the use case where a user has not flashed the firmware component from the interface and IP address due to a failure. May also be shown as 4000002400000000 or 0x4000002400000000 Severity: Info Alert Category: System - other...
  • Page 302 User response: Complete the following steps until the problem is solved: Make sure that the correct login ID and password are being used. Have the system administrator reset the login ID or password. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 303 4000002a-00000000 • 4000002c-00000000 4000002a-00000000 [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3] firmware. Explanation: This message is for the use case where a specific type of firmware mismatch has been detected. May also be shown as 4000002a00000000 or 0x4000002a00000000 Severity: Error Alert Category: System - Other Serviceable: No...
  • Page 304 May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0047 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 305 40000030-00000000 • 40000032-00000000 40000030-00000000 IPv6 disabled by user [arg1] . Explanation: IPv6 protocol is disabled by user May also be shown as 4000003000000000 or 0x4000003000000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0048 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 306 May also be shown as 4000003500000000 or 0x4000003500000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0053 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 307 40000036-00000000 • 40000038-00000000 40000036-00000000 IPv6 stateless auto-configuration disabled by user [arg1]. Explanation: IPv6 statless auto-assignment method is disabled by user May also be shown as 4000003600000000 or 0x4000003600000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0054 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 308 User response: Complete the following steps until the problem is solved: Make sure that the IMM network cable is connected. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the IMM. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 309 4000003c-00000000 • 4000003e-00000000 4000003c-00000000 Platform Watchdog Timer expired for [arg1]. Explanation: An implementation has detected an OS Loader Watchdog Timer Expired May also be shown as 4000003c00000000 or 0x4000003c00000000 Severity: Error Alert Category: System - Loader timeout Serviceable: No CIM Information: Prefix: IMM and ID: 0060 SNMP Trap ID: 26 Automatically notify Support: No User response:...
  • Page 310 May also be shown as 4000004100000000 or 0x4000004100000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0065 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 311 40000042-00000000 • 40000044-00000000 40000042-00000000 CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. Explanation: A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0066 SNMP Trap ID: Automatically notify Support: No...
  • Page 312 May also be shown as 4000004700000000 or 0x4000004700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0071 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 313 40000048-00000000 • 4000004a-00000000 40000048-00000000 Inventory data changed for device [arg1], new device data hash=[arg2], new master data hash=[arg3] . Explanation: Something has caused the physical inventory to change May also be shown as 4000004800000000 or 0x4000004800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0072 SNMP Trap ID:...
  • Page 314 May also be shown as 4000004d00000000 or 0x4000004d00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0077 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 315 4000004e-00000000 • 40000050-00000000 4000004e-00000000 Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3], StopBits=[arg4], Parity=[arg5], SessionTerminateSequence=[arg6]. Explanation: A user configured the Serial Port mode May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0078 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 316 May also be shown as 4000005300000000 or 0x4000005300000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0083 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 317 40000054-00000000 • 40000056-00000000 40000054-00000000 Server [arg1] [arg2] cleared by user [arg3]. Explanation: A user cleared a Server Power Action. May also be shown as 4000005400000000 or 0x4000005400000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0084 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 318 May also be shown as 4000005900000000 or 0x4000005900000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0089 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 319 4000005a-00000000 • 4000005c-00000000 4000005a-00000000 LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3]. Explanation: A user configured USB-LAN port forwarding May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0090 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 320 May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0095 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 321 40000060-00000000 • 40000062-00000000 40000060-00000000 License key for [arg1] added by user [arg2]. Explanation: A user installs License Key May also be shown as 4000006000000000 or 0x4000006000000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0096 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 322 May also be shown as 4000006500000000 or 0x4000006500000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0101 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 323 40000066-00000000 • 40000068-00000000 40000066-00000000 User [arg1] password modified. Explanation: A user account was changed May also be shown as 4000006600000000 or 0x4000006600000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0102 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 324 May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0107 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 325 4000006c-00000000 • 4000006e-00000000 4000006c-00000000 SSH Client key removed from user [arg1]. Explanation: User removed an SSH Client key May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0108 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 326 May also be shown as 4000007100000000 or 0x4000007100000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0113 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 327 40000072-00000000 • 40000074-00000000 40000072-00000000 The minimum power cap value changed from [arg1] watts to [arg2] watts. Explanation: Minimum Power Cap value changed May also be shown as 4000007200000000 or 0x4000007200000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0114 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 328 May also be shown as 4000007700000000 or 0x4000007700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0119 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 329 40000078-00000000 • 4000007a-00000000 40000078-00000000 Power capping was deactivated by user [arg1]. Explanation: Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0120 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 330 May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0125 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 331 4000007e-00000000 • 40000080-00000000 4000007e-00000000 External throttling occurred . Explanation: External throttling occurred May also be shown as 4000007e00000000 or 0x4000007e00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0126 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 332 Alert Category: Warning - Power Serviceable: No CIM Information: Prefix: IMM and ID: 0131 SNMP Trap ID: 164 Automatically notify Support: No User response: Information only; no action is required. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 333 40000084-00000000 • 40000086-00000000 40000084-00000000 IMM firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the IMM firmware to the same level on all nodes. Explanation: A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity: Error Alert Category: System - Other Serviceable: No...
  • Page 334 Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to reset the IMM. 2. After 45 seconds, reconnect the server to the power source and turn on the server. Retry the operation. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 335 4000008a-00000000 • 80010002-0701ffff 4000008a-00000000 Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. Explanation: This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start. May also be shown as 4000008a00000000 or 0x4000008a00000000 Severity: Error Alert Category: System - Other...
  • Page 336 User response: Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. Replace the failing fan. (n = fan number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 337 80010204-1d02ffff • 80010204-1d04ffff 80010204-1d02ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 1Ab Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d02ffff or 0x800102041d02ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes...
  • Page 338 User response: Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. Replace the failing fan. (n = fan number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 339 80010204-1d07ffff • 80010701-0702ffff 80010204-1d07ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 4 Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d07ffff or 0x800102041d07ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes...
  • Page 340 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 341 80010701-0c01ffff • 80010701-1401ffff 80010701-0c01ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (Ambient Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107010c01ffff or 0x800107010c01ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 342 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 343 80010701-1404ffff • 80010701-1405ffff 80010701-1404ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (DIMM CD VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011404ffff or 0x800107011404ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 344 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 345 80010701-2d01ffff • 80010901-0702ffff 80010701-2d01ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (PCH Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107012d01ffff or 0x800107012d01ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 346 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 347 80010901-0c01ffff • 80010901-1401ffff 80010901-0c01ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (Ambient Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109010c01ffff or 0x800109010c01ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 348 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 349 80010901-1404ffff • 80010901-1405ffff 80010901-1404ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (DIMM CD VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011404ffff or 0x800109011404ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 350 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 351 80010901-2d01ffff • 80010902-0701ffff 80010901-2d01ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (PCH Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109012d01ffff or 0x800109012d01ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 352 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 353 80010b01-0704ffff • 80010b01-0c01ffff 80010b01-0704ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (RAID Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b010704ffff or 0x80010b010704ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 354 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 355 80010b01-1403ffff • 80010b01-1404ffff 80010b01-1403ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (DIMM AB VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011403ffff or 0x80010b011403ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 356 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 357 80010b01-2c01ffff • 80010b01-2d01ffff 80010b01-2c01ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (Mezz Card Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b012c01ffff or 0x80010b012c01ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 358 Automatically notify Support: No User response: Replace the power supply with higher rated power. Reduce the total power consumption by removing newly added or unused option like drives or adapters. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 359 SNMP Trap ID: 60 Automatically notify Support: No User response: Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. Set the UEFI setting DISK GPT Recovery to Automatic. Replace the corrupt disk.
  • Page 360 Check the ambient temperature. You must be operating within the specifications (see Features and specifications for more information). Make sure that the heat sink for microprocessor n is installed correctly. (Trained technician only) Replace microprocessor n. (n = microprocessor number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 361 80070201-0302ffff • 80070202-0701ffff 80070201-0302ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 2 OverTemp) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702010302ffff or 0x800702010302ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 362 Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/ powerconfig.html.
  • Page 363 8007020f-2201ffff • 8007020f-2582ffff 8007020f-2201ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (TXT ACM Module) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007020f2201ffff or 0x8007020f2201ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 364 Replace any failing device which indicated from system event log. If problems still occurred, (trained technician only) replace the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 365 8007021b-0301ffff • 8007021b-0302ffff 8007021b-0301ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 1 QPILinkErr) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007021b0301ffff or 0x8007021b0301ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 366 Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). Make sure that the heat sink for microprocessor n. (Trained technician only) Replace microprocessor n. (n = microprocessor number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 367 User response: If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 368 May also be shown as 8008010f2101ffff or 0x8008010f2101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0536 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 369 80080128-2101ffff • 800b0108-1301ffff 80080128-2101ffff Device [LogicalDeviceElementName] has been added. (Low Security Jmp) Explanation: This message is for the use case when an implementation has detected a Device was inserted. May also be shown as 800801282101ffff or 0x800801282101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0536 SNMP Trap ID:...
  • Page 370 Make sure that the fan n connectors on the system board are not damaged. Make sure that the fans are correctly installed. Reseat the fans. Replace the fans. (n = fan number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 371 800b010a-1e83ffff • 800b010a-1e84ffff 800b010a-1e83ffff Redundancy Lost for [RedundancySetElementName] has asserted. (Cooling Zone 3) Explanation: This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010a1e83ffff or 0x800b010a1e83ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0802 SNMP Trap ID: 11...
  • Page 372 SNMP Trap ID: 10 Automatically notify Support: No User response: Non-redundant sufficient: Power load will be handled by remaining power supply, though the system may throttle to avoid a power supply over-current condition. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 373 800b030c-2581ffff • 800b0509-1301ffff Replace the power supply with higher rated power. 800b030c-2581ffff Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has asserted. (Backup Memory) Explanation: This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or Fully Redundant to Non-redundant:Sufficient.
  • Page 374 Make sure that the fan n connectors on the system board are not damaged. Make sure that the fans are correctly installed. Reseat the fans. Replace the fans. (n = fan number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 375 800b050a-1e83ffff • 800b050a-1e84ffff 800b050a-1e83ffff Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. (Cooling Zone 3) Explanation: This message is for the use case when a Redundancy Set has transitioned to Non- redundant:Insufficient Resources. May also be shown as 800b050a1e83ffff or 0x800b050a1e83ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0810...
  • Page 376 SNMP Trap ID: 41 Automatically notify Support: No User response: Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the failures. Re-enable mirroring in the Setup utility. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 377 806f0007-0301ffff • 806f0007-0302ffff 806f0007-0301ffff [ProcessorElementName] has Failed with IERR. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070301ffff or 0x806f00070301ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0042...
  • Page 378 Severity: Info Alert Category: System - Power Off Serviceable: No CIM Information: Prefix: PLAT and ID: 0106 SNMP Trap ID: 23 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 379 806f000d-0400ffff • 806f000d-0402ffff 806f000d-0400ffff The Drive [StorageVolumeElementName] has been added. (Drive 0) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0400ffff or 0x806f000d0400ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 380 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 381 806f000d-0406ffff • 806f000d-0408ffff 806f000d-0406ffff The Drive [StorageVolumeElementName] has been added. (Drive 6) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0406ffff or 0x806f000d0406ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 382 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 383 806f000d-040cffff • 806f000f-220101ff 806f000d-040cffff The Drive [StorageVolumeElementName] has been added. (Drive 12) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040cffff or 0x806f000d040cffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 384 IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 385 806f000f-220107ff • 806f000f-22010bff 806f000f-220107ff The System [ComputerSystemElementName] encountered firmware error - unrecoverable keyboard failure. (ABR Status) Explanation: This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable Keyboard failure has occurred. May also be shown as 806f000f220107ff or 0x806f000f220107ff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 386 IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 387 806f0013-1701ffff • 806f0021-2201ffff 806f0013-1701ffff A diagnostic interrupt has occurred on system [ComputerSystemElementName]. (NMI State) Explanation: This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic Interrupt. May also be shown as 806f00131701ffff or 0x806f00131701ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 388 Replace the affected adapters. Replace the riser card. (Trained service technicians only) Replace the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 389 806f0023-2101ffff • 806f0107-0301ffff PCI 2 : PCI 3 : 806f0023-2101ffff Watchdog Timer expired for [WatchdogElementName]. (IPMI Watchdog) Explanation: This message is for the use case when an implementation has detected a Watchdog Timer Expired. May also be shown as 806f00232101ffff or 0x806f00232101ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 390 If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information. (n = power supply number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 391 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 392 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 393 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 394 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 395 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 396 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 397 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 398 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 399 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 400 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 401 806f010d-0402ffff • 806f010d-0403ffff 806f010d-0402ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 2) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0402ffff or 0x806f010d0402ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 402 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 403 806f010d-0406ffff • 806f010d-0407ffff 806f010d-0406ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 6) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0406ffff or 0x806f010d0406ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 404 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 405 806f010d-040affff • 806f010d-040bffff 806f010d-040affff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 10) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d040affff or 0x806f010d040affff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 406 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 407 806f010f-2201ffff • 806f0113-0302ffff 806f010f-2201ffff The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error) Explanation: This message is for the use case when an implementation has detected a System Firmware Hang. May also be shown as 806f010f2201ffff or 0x806f010f2201ffff Severity: Error Alert Category: System - Boot failure Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0186...
  • Page 408 Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0392 SNMP Trap ID: Automatically notify Support: No User response: Please ensure the PCI riser 1 has been installed correctly. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 409 806f0125-0b02ffff • 806f0125-2c01ffff 806f0125-0b02ffff [ManagedElementName] detected as absent. (PCI Riser 2) Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01250b02ffff or 0x806f01250b02ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0392 SNMP Trap ID:...
  • Page 410 Run the DSA program. (Trained technician only) Replace microprocessor n. (n = microprocessor number) (Trained technician only) Replace the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 411 806f0207-2584ffff • 806f020d-0400ffff 806f0207-2584ffff [ProcessorElementName] has Failed with FRB1/BIST condition. (All CPUs) Explanation: This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition. May also be shown as 806f02072584ffff or 0x806f02072584ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0044...
  • Page 412 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 413 806f020d-0403ffff • 806f020d-0404ffff 806f020d-0403ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 3) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0403ffff or 0x806f020d0403ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 414 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 415 806f020d-0407ffff • 806f020d-0408ffff 806f020d-0407ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 7) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0407ffff or 0x806f020d0407ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 416 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 417 806f020d-040bffff • 806f020d-040cffff 806f020d-040bffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 11) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040bffff or 0x806f020d040bffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 418 May also be shown as 806f03080a01ffff or 0x806f03080a01ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0100 SNMP Trap ID: Automatically notify Support: No User response: Reconnect the power cords. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 419 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 420 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 421 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 422 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 423 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 424 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 425 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 426 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 427 User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Manually re-enable all affected DIMMs.
  • Page 428 If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 429 806f040c-2002ffff • 806f040c-2003ffff Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 430 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 431 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 432 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 433 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 434 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 435 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 436 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 437 806f0413-2582ffff • 806f0507-0301ffff 806f0413-2582ffff A PCI PERR has occurred on system [ComputerSystemElementName]. (PCIs) Explanation: This message is for the use case when an implementation has detected a PCI PERR. May also be shown as 806f04132582ffff or 0x806f04132582ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0232 SNMP Trap ID: 50...
  • Page 438 Make sure that the installed microprocessors are compatible with each other. (Trained technician only) Reseat microprocessor n. (Trained technician only) Replace microprocessor n. (n = microprocessor number) One of the CPUs : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 439 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 440 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 441 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 442 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 443 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 444 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 445 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 446 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 447 User response: Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 448 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 449 806f050d-0402ffff • 806f050d-0403ffff 806f050d-0402ffff Array [ComputerSystemElementName] is in critical condition. (Drive 2) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0402ffff or 0x806f050d0402ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 450 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 451 806f050d-0406ffff • 806f050d-0407ffff 806f050d-0406ffff Array [ComputerSystemElementName] is in critical condition. (Drive 6) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0406ffff or 0x806f050d0406ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 452 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 453 806f050d-040affff • 806f050d-040bffff 806f050d-040affff Array [ComputerSystemElementName] is in critical condition. (Drive 10) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d040affff or 0x806f050d040affff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 454 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 455 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Make sure that the adapter is supported. For a list of supported optional devices, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/.
  • Page 456 Run the DSA program. (Trained technician only) Replace microprocessor n. (n = microprocessor number) (Trained technician only) Replace the system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 457 806f0607-2584ffff • 806f0608-1301ffff 806f0607-2584ffff An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted. (All CPUs) Explanation: This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06072584ffff or 0x806f06072584ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes...
  • Page 458 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 459 806f060d-0402ffff • 806f060d-0403ffff 806f060d-0402ffff Array [ComputerSystemElementName] has failed. (Drive 2) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0402ffff or 0x806f060d0402ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 460 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 461 806f060d-0406ffff • 806f060d-0407ffff 806f060d-0406ffff Array [ComputerSystemElementName] has failed. (Drive 6) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0406ffff or 0x806f060d0406ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 462 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 463 806f060d-040affff • 806f060d-040bffff 806f060d-040affff Array [ComputerSystemElementName] has failed. (Drive 10) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d040affff or 0x806f060d040affff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 464 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 465 806f070c-2001ffff • 806f070c-2003ffff 806f070c-2001ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2001ffff or 0x806f070c2001ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 466 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed and following the memory population chart in the system publication. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 467 806f070c-2007ffff • 806f070c-2009ffff 806f070c-2007ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2007ffff or 0x806f070c2007ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 468 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed and following the memory population chart in the system publication. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 469 806f070c-200dffff • 806f070c-200fffff 806f070c-200dffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200dffff or 0x806f070c200dffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 470 May also be shown as 806f070d0400ffff or 0x806f070d0400ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 471 806f070d-0401ffff • 806f070d-0403ffff 806f070d-0401ffff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0401ffff or 0x806f070d0401ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 472 May also be shown as 806f070d0406ffff or 0x806f070d0406ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 473 806f070d-0407ffff • 806f070d-0409ffff 806f070d-0407ffff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 7) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0407ffff or 0x806f070d0407ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 474 May also be shown as 806f070d040cffff or 0x806f070d040cffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 475 806f070d-040dffff • 806f072b-2201ffff 806f070d-040dffff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 13) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040dffff or 0x806f070d040dffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 476 Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0061 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. One of the CPUs : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 477 806f0813-2581ffff • 806f0813-2582ffff 806f0813-2581ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs) Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132581ffff or 0x806f08132581ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0240...
  • Page 478 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 479 806f090c-2002ffff • 806f090c-2004ffff 806f090c-2002ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 2) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2002ffff or 0x806f090c2002ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 480 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 481 806f090c-2008ffff • 806f090c-200affff 806f090c-2008ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 8) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2008ffff or 0x806f090c2008ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 482 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 483 806f090c-200effff • 806f090c-2010ffff 806f090c-200effff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 14) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200effff or 0x806f090c200effff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 484 Check the ambient temperature. You must be operating within the specifications. Make sure that the heat sink for microprocessor n is installed correctly. (Trained technician only) Replace microprocessor n. (n = microprocessor number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 485 806f0a0c-2001ffff • 806f0a0c-2002ffff 806f0a0c-2001ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2001ffff or 0x806f0a0c2001ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 486 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 487 806f0a0c-2005ffff • 806f0a0c-2006ffff 806f0a0c-2005ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2005ffff or 0x806f0a0c2005ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 488 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 489 806f0a0c-2009ffff • 806f0a0c-200affff 806f0a0c-2009ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2009ffff or 0x806f0a0c2009ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 490 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 491 806f0a0c-200dffff • 806f0a0c-200effff 806f0a0c-200dffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200dffff or 0x806f0a0c200dffff Severity: Error Alert Category: Critical - Temperature...
  • Page 492 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 493 806f0a13-0301ffff • 81010002-0701ffff 806f0a13-0301ffff A Fatal Bus Error has occurred on system [ComputerSystemElementName]. (CPU 1 PECI) Explanation: This message is for the use case when an implementation has detected a Bus Fatal Error. May also be shown as 806f0a130301ffff or 0x806f0a130301ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 494 Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0481 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 495 81010204-1d03ffff • 81010204-1d05ffff 81010204-1d03ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 2Aa Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d03ffff or 0x810102041d03ffff Severity: Info Alert Category: Critical - Fan Failure Serviceable: No...
  • Page 496 Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0481 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 497 81010701-0702ffff • 81010701-0704ffff 81010701-0702ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (FHHL Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107010702ffff or 0x810107010702ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 498 Severity: Info Alert Category: Warning - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 499 81010701-1403ffff • 81010701-1405ffff 81010701-1403ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (DIMM AB VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011403ffff or 0x810107011403ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 500 Severity: Info Alert Category: Warning - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 501 81010901-0702ffff • 81010901-0704ffff 81010901-0702ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (FHHL Amb Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109010702ffff or 0x810109010702ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 502 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 503 81010901-1403ffff • 81010901-1405ffff 81010901-1403ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM AB VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011403ffff or 0x810109011403ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 504 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 505 81010902-0701ffff • 81010b01-0703ffff 81010902-0701ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (SysBrd 12V) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109020701ffff or 0x810109020701ffff Severity: Info Alert Category: Critical - Voltage Serviceable: No...
  • Page 506 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 507 81010b01-1402ffff • 81010b01-1404ffff 81010b01-1402ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (CPU2 VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011402ffff or 0x81010b011402ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 508 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 509 81010b01-2d01ffff • 81030012-2301ffff 81010b01-2d01ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (PCH Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b012d01ffff or 0x81010b012d01ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 510 Severity: Info Alert Category: Warning - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0521 SNMP Trap ID: 60 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 511 81070201-0301ffff • 81070202-0701ffff 81070201-0301ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 1 OverTemp) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702010301ffff or 0x810702010301ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 512 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0523 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 513 8107020f-2582ffff • 81070219-0701ffff 8107020f-2582ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (No PCI I/O Space) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107020f2582ffff or 0x8107020f2582ffff Severity: Info Alert Category: Critical - Other...
  • Page 514 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0525 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 515 81070301-0302ffff • 81070608-0a02ffff 81070301-0302ffff Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (CPU 2 OverTemp) Explanation: This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 810703010302ffff or 0x810703010302ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 516 Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0803 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 517 810b010a-1e84ffff • 810b010c-2581ffff 810b010a-1e84ffff Redundancy Lost for [RedundancySetElementName] has deasserted. (Cooling Zone 4) Explanation: This message is for the use case when Redundacy Lost has deasserted. May also be shown as 810b010a1e84ffff or 0x810b010a1e84ffff Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0803 SNMP Trap ID: 11...
  • Page 518 Alert Category: Critical - Redundant Power Supply Serviceable: No CIM Information: Prefix: PLAT and ID: 0811 SNMP Trap ID: 9 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 519 810b050a-1e81ffff • 810b050a-1e83ffff 810b050a-1e81ffff Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Cooling Zone 1) Explanation: This message is for the use case when a Redundancy Set has transitioned from Non- redundant:Insufficient Resources. May also be shown as 810b050a1e81ffff or 0x810b050a1e81ffff Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0811...
  • Page 520 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0811 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 521 816f0007-0301ffff • 816f0008-0a01ffff 816f0007-0301ffff [ProcessorElementName] has Recovered from IERR. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor Recovered - IERR Condition. May also be shown as 816f00070301ffff or 0x816f00070301ffff Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0043...
  • Page 522 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level. Check the SAS cable. Replace the hard disk drive. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 523 816f000d-0401ffff • 816f000d-0402ffff 816f000d-0401ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 524 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level. Check the SAS cable. Replace the hard disk drive. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 525 816f000d-0405ffff • 816f000d-0406ffff 816f000d-0405ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 5) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0405ffff or 0x816f000d0405ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 526 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level. Check the SAS cable. Replace the hard disk drive. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 527 816f000d-0409ffff • 816f000d-040affff 816f000d-0409ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 9) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0409ffff or 0x816f000d0409ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 528 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level. Check the SAS cable. Replace the hard disk drive. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 529 816f000d-040dffff • 816f0013-1701ffff 816f000d-040dffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 13) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d040dffff or 0x816f000d040dffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 530 Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0331 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. PCI 2 : PCI 3 : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 531 816f0028-2101ffff • 816f0107-0302ffff 816f0028-2101ffff Sensor [SensorElementName] has returned to normal on management system [ComputerSystemElementName]. (TPM Cmd Failures) Explanation: This message is for the use case when an implementation has detected a Sensor returned from degraded/unavailable/failure. May also be shown as 816f00282101ffff or 0x816f00282101ffff Severity: Info Alert Category: Warning - Other Serviceable: No...
  • Page 532 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 533 816f010c-2002ffff • 816f010c-2004ffff 816f010c-2002ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2002ffff or 0x816f010c2002ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 534 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 535 816f010c-2008ffff • 816f010c-200affff 816f010c-2008ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2008ffff or 0x816f010c2008ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 536 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 537 816f010c-200effff • 816f010c-2010ffff 816f010c-200effff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200effff or 0x816f010c200effff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 538 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 539 816f010d-0402ffff • 816f010d-0404ffff 816f010d-0402ffff The Drive [StorageVolumeElementName] has been enabled. (Drive 2) Explanation: This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0402ffff or 0x816f010d0402ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5...
  • Page 540 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 541 816f010d-0408ffff • 816f010d-040affff 816f010d-0408ffff The Drive [StorageVolumeElementName] has been enabled. (Drive 8) Explanation: This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0408ffff or 0x816f010d0408ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5...
  • Page 542 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 543 816f010f-2201ffff • 816f0113-0302ffff 816f010f-2201ffff The System [ComputerSystemElementName] has recovered from a firmware hang. (Firmware Error) Explanation: This message is for the use case when an implementation has recovered from a System Firmware Hang. May also be shown as 816f010f2201ffff or 0x816f010f2201ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 544 May also be shown as 816f01250b02ffff or 0x816f01250b02ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0390 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 545 816f0125-0c01ffff • 816f0207-0301ffff 816f0125-0c01ffff [ManagedElementName] detected as present. (Front Panel) Explanation: This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01250c01ffff or 0x816f01250c01ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0390 SNMP Trap ID:...
  • Page 546 Severity: Info Alert Category: System - Predicted Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 SNMP Trap ID: 27 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 547 816f020d-0401ffff • 816f020d-0403ffff 816f020d-0401ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0401ffff or 0x816f020d0401ffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 548 Severity: Info Alert Category: System - Predicted Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 SNMP Trap ID: 27 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 549 816f020d-0407ffff • 816f020d-0409ffff 816f020d-0407ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 7) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0407ffff or 0x816f020d0407ffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 550 Severity: Info Alert Category: System - Predicted Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 SNMP Trap ID: 27 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 551 816f020d-040dffff • 816f0308-0a02ffff 816f020d-040dffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 13) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d040dffff or 0x816f020d040dffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 552 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 553 816f030c-2004ffff • 816f030c-2006ffff 816f030c-2004ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 4) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2004ffff or 0x816f030c2004ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 554 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 555 816f030c-200affff • 816f030c-200cffff 816f030c-200affff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 10) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200affff or 0x816f030c200affff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 556 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 557 816f030c-2010ffff • 816f0313-1701ffff 816f030c-2010ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 16) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2010ffff or 0x816f030c2010ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 558 May also be shown as 816f040c2003ffff or 0x816f040c2003ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 559 816f040c-2004ffff • 816f040c-2006ffff 816f040c-2004ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 4) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2004ffff or 0x816f040c2004ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 560 May also be shown as 816f040c2009ffff or 0x816f040c2009ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 561 816f040c-200affff • 816f040c-200cffff 816f040c-200affff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 10) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200affff or 0x816f040c200affff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 562 May also be shown as 816f040c200fffff or 0x816f040c200fffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 563 816f040c-2010ffff • 816f0413-2582ffff 816f040c-2010ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 16) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2010ffff or 0x816f040c2010ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 564 Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0063 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. One of the CPUs : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 565 816f050c-2001ffff • 816f050c-2003ffff 816f050c-2001ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2001ffff or 0x816f050c2001ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 566 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 567 816f050c-2007ffff • 816f050c-2009ffff 816f050c-2007ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2007ffff or 0x816f050c2007ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 568 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 569 816f050c-200dffff • 816f050c-200fffff 816f050c-200dffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200dffff or 0x816f050c200dffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 570 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 571 816f050d-0401ffff • 816f050d-0403ffff 816f050d-0401ffff Critical Array [ComputerSystemElementName] has deasserted. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0401ffff or 0x816f050d0401ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175...
  • Page 572 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 573 816f050d-0407ffff • 816f050d-0409ffff 816f050d-0407ffff Critical Array [ComputerSystemElementName] has deasserted. (Drive 7) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0407ffff or 0x816f050d0407ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175...
  • Page 574 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 575 816f050d-040dffff • 816f0607-0302ffff 816f050d-040dffff Critical Array [ComputerSystemElementName] has deasserted. (Drive 13) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d040dffff or 0x816f050d040dffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175...
  • Page 576 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 577 816f060d-0401ffff • 816f060d-0403ffff 816f060d-0401ffff Array in system [ComputerSystemElementName] has been restored. (Drive 1) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0401ffff or 0x816f060d0401ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No...
  • Page 578 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 579 816f060d-0407ffff • 816f060d-0409ffff 816f060d-0407ffff Array in system [ComputerSystemElementName] has been restored. (Drive 7) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0407ffff or 0x816f060d0407ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No...
  • Page 580 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 581 816f060d-040dffff • 816f070c-2002ffff 816f060d-040dffff Array in system [ComputerSystemElementName] has been restored. (Drive 13) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d040dffff or 0x816f060d040dffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No...
  • Page 582 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 583 816f070c-2006ffff • 816f070c-2008ffff 816f070c-2006ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 6) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2006ffff or 0x816f070c2006ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 584 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 585 816f070c-200cffff • 816f070c-200effff 816f070c-200cffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 12) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200cffff or 0x816f070c200cffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 586 Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. One of the DIMMs : System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 587 816f070d-0400ffff • 816f070d-0402ffff 816f070d-0400ffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 0) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0400ffff or 0x816f070d0400ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 588 May also be shown as 816f070d0405ffff or 0x816f070d0405ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 589 816f070d-0406ffff • 816f070d-0408ffff 816f070d-0406ffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 6) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0406ffff or 0x816f070d0406ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 590 May also be shown as 816f070d040bffff or 0x816f070d040bffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 591 816f070d-040cffff • 816f0807-0301ffff 816f070d-040cffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 12) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040cffff or 0x816f070d040cffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 592 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0241 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 593 816f0813-2582ffff • 816f090c-2001ffff 816f0813-2582ffff System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (PCIs) Explanation: This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error. May also be shown as 816f08132582ffff or 0x816f08132582ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 594 May also be shown as 816f090c2004ffff or 0x816f090c2004ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 595 816f090c-2005ffff • 816f090c-2007ffff 816f090c-2005ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 5) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2005ffff or 0x816f090c2005ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 596 May also be shown as 816f090c200affff or 0x816f090c200affff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 597 816f090c-200bffff • 816f090c-200dffff 816f090c-200bffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 11) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200bffff or 0x816f090c200bffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 598 May also be shown as 816f090c2010ffff or 0x816f090c2010ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 599 816f0a07-0301ffff • 816f0a0c-2001ffff 816f0a07-0301ffff The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state. May also be shown as 816f0a070301ffff or 0x816f0a070301ffff Severity: Info Alert Category: Warning - CPU...
  • Page 600 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 601 816f0a0c-2005ffff • 816f0a0c-2007ffff 816f0a0c-2005ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2005ffff or 0x816f0a0c2005ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 602 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 603 816f0a0c-200bffff • 816f0a0c-200dffff 816f0a0c-200bffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200bffff or 0x816f0a0c200bffff Severity: Info Alert Category: Critical - Temperature...
  • Page 604 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 605 816f0a13-0301ffff • 816f0a13-0302ffff 816f0a13-0301ffff System [ComputerSystemElementName] has recovered from a Fatal Bus Error. (CPU 1 PECI) Explanation: This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error. May also be shown as 816f0a130301ffff or 0x816f0a130301ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 606 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 607: Appendix B. Uefi/Post Error Codes

    Perform the steps in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact IBM Support. The following is the list of the UEFI/POST error codes and suggested actions to correct the detected problems.
  • Page 608 Verify that the Processor’s are installed in the correct sockets according to the service information for this product. If not, correct that problem. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace mismatching processor. Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 609 Correct any mismatch issues found. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 610 Correct any mismatch found. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 611 Correct any mismatch found. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 612 Move adapter to a different system slot, if available. Check IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. NOTE: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 613 I.3818002 • I.580A5 I.3818002 [I.3818002] The firmware image capsule signature for the non-booted flash bank is invalid. Explanation: Opposite Bank CRTM Capsule Update Signature Invalid Severity: Info User response: Complete the following steps: Reflash backup UEFI image. If error does not persist no additional recovery action is required. If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.
  • Page 614 Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 615 I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility. Check IBM support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 616 Explanation: Internal UEFI Firmware Fault Detected, System halted Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reflash UEFI image. (Trained service technician only) Replace the system board.
  • Page 617 Explanation: Internal UEFI Firmware Fault Detected, System halted Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reflash UEFI image. (Trained service technician only) Replace the system board.
  • Page 618 If problem re-occurs on the same DIMM connector, replace the other DIMMs on the same memory channel. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error. (Trained Service technician only) If problem re-occurs on the same DIMM connector, inspect connector for damage.
  • Page 619 DIMM. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error. (Trained service technician only) If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found.
  • Page 620 User response: Complete the following steps: Check log for a separate error for an associated PCIe device and service that error. Check IBM support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 621 Use F1 Setup to reset date and time. If problem returns after a system reset, replace CMOS battery. If problem persists then check IBM support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 622 Severity: Warning User response: Complete the following steps: Reboot the system. If problem persists, switch to backup UEFI or reflash current UEFI image. (Trained Service Technician Only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 623 Reset IMM. Remove and re-install power from the system. Then reboot the entire system. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reflash UEFI Firmware. (Trained service technician only) Replace the system board.
  • Page 624 Setup utility or the Advanced Settings Utility (ASU). If problem persists, Power cycle the node. Reset IMM to default settings. Reset UEFI to default settings. Reflash IMM and UEFI firmware. (Trained Service technician only) Replace system board. System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 625 DIMM population that could be related to this problem.) Check IBM support site for an applicable firmware update that applies to this memory error. The release notes will list the known problems the update addresses.
  • Page 626 User response: Complete the following steps: If the system was recently Installed, Moved, or Serviced, makesure the batter is properly seated. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Replace CMOS Battery (Trained Service technician only) Replace the system board.

  • Page 627: Appendix C. Dsa Diagnostic Test Results

    Latest level of BMC/IMM 405-001-000 BRCM:TestMIIRegisters Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM © Copyright IBM Corp. 2014...
  • Page 628 BRCM:TestInterrupt Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 629 BRCM:TestLoopbackMAC Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-006-000 BRCM:TestLoopbackPhysical Test Passed Explanation: The test passed. Severity: Event...
  • Page 630 BRCM:TestEEPROM Test Aborted Explanation: The EEPROM test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 631 Explanation: The internal memory test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-804-000 BRCM:TestInterrupt Test Aborted Explanation: The interrupt test was canceled.
  • Page 632 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 633 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-902-000 BRCM:TestEEPROM Test Failed Explanation: A failure was detected while testing non-volatile RAM.
  • Page 634 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 635 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-906-000 BRCM:TestLoopbackPhysical Test Failed Explanation: A failure was detected during the loopback test at the physical layer.

  • Page 636: Dsa Brocade Test Results

    218-000-000 Brocade:MemoryTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 637 Brocade:ExternalLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 218-002-000 Brocade:SerdesLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No...
  • Page 638 218-006-000 Brocade:InternalLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 639 Brocade:MemoryTest Aborted Explanation: The test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 218-801-000 Brocade:ExternalLoopbackTest Aborted Explanation: The test was canceled. Severity: Warning...
  • Page 640 Brocade:SerdesEthLoopbackTest Aborted Explanation: The test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 641 User response: Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...
  • Page 642 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 643 1. Check or replace SFP/cable. 2. Rerun the test. 3. Verify whether the firmware is at proper level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...

  • Page 644: Dsa Checkpoint Panel Test Results

    2. Verify that the Baseboard Management Controller (BMC) is working. 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 645: Dsa Cpu Stress Test Results

    180-901-000 • 089-000-000 Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 180-901-000 Check-point Panel Test Failed Explanation: Check-point Panel Test Failed. Operator reported incorrect display. Severity: Error Serviceable: Yes Recoverable: No Automatically notify Support: No User response: Complete the following steps: 1.
  • Page 646 4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found in reference to this system type at the IBM Support website. 5. Run the test again.
  • Page 647 Explanation: CPU Stress Test Aborted. Memory size is insufficient to run the test. At least 1GB is required. Severity: Warning Serviceable: Yes Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 089-804-000 CPU Stress Test Aborted Explanation: CPU Stress Test Aborted. User pressed Ctrl-C.

  • Page 648: Dsa Emulex Adapter Test Results

    ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 649 Explanation: Loopback testing at the MAC layer was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 516-801-000 ELXUCNA: NIC PHY LoopBackTest Aborted Explanation: Loopback testing at the physical layer was canceled.
  • Page 650 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 651: Dsa Exa Port Ping Test Results

    3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA EXA port ping test results The following messages can result when you run the EXA port ping test.
  • Page 652 3. Make sure that DSA and BIOS/uEFI are at the latest level. 4. If the problem remains, contact your technical-service representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 653: Dsa Hard Drive Test Results

    3. Check scalability cables for loose connections. 4. Replace the scalability cable(s) for specified port(s). 5. If the problem remains, contact your technical-service representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA hard drive test results The following messages can result when you run the hard drive test.
  • Page 654 3. Verify the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 655: Dsa Intel Network Test Results

    IANet:Registers Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-001-000 IANet:EEPROM Test Passed Explanation: The test passed. Severity: Event...
  • Page 656 IANet:Registers Test Aborted Explanation: Registers test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 657 IANet:EEPROM Test Aborted Explanation: EEPROM test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-802-000 IANet:FIFO Test Aborted Explanation: FIFO test was canceled. Severity: Warning...
  • Page 658 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 659 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-903-000 IANet:Interrupts Test Failed Explanation: A failure was detected during the Interrupt test.

  • Page 660: Dsa Lsi Hard Drive Test Results

    LSIESG:DiskDefaultDiagnostic Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 661: Dsa Mellanox Adapter Test Results

    1. Check cable connections. 2. Rerun the test. 3. Verify whether the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...
  • Page 662 MLNX:MLNX_DiagnosticTestEthernetPort Test Aborted Explanation: Port Test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 663 MLNX:MLNX_DiagnosticTestIBPort Test Aborted Explanation: Port Test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 408-900-000 MLNX:MLNX_DiagnosticTestEthernetPort Test Failed Explanation: Port Test Failed. Severity: Error...

  • Page 664: Dsa Memory Isolation Test Results

    Explanation: Quick/Full Memory Test CPU 2 Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 665 Explanation: Quick/Full Memory Test CPU 3 Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 201-000-004 Standalone Memory Test Passed Explanation: Quick/Full Memory Test CPU 4 Passed.
  • Page 666 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 667 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 668 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 669 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 670 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 671 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 672 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 673 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 674 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 675 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 676 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 677 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 678 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 679 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 680 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 681 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 682 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 683 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 684 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 685 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 686 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 687 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 688 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 689 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 690 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 691 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 692 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 693 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 694 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 695 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 696 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 697 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 698 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 699 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 700 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 701 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 702 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 703 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 704 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 705 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 706 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 707 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 708 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 709 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 710 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 711 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 712 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 713 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 714 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 715 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 716 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 717 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 718 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 719 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 720 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 721 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 722 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 723 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 724 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 725 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 726 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 727 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 728 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 729 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 730 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 731 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 732 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 733 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 201-901-002 Standalone Memory Test Failed Explanation: Memory Diagnostics Test Failed.

  • Page 734: Dsa Memory Stress Test Results

    202-000-000 MemStr Test Passed Explanation: Test Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 735 6. Run the memory diagnostic to identify the specific failing DIMM. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 202-802-000 MemStr Test Aborted Explanation: Memory size is insufficient to run the test.
  • Page 736 8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 737: Dsa Nvidia Gpu Test Results

    6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA Nvidia GPU test results The following messages can result when you run the Nvidia GPU test.
  • Page 738 Nvidia::DiagnosticServiceProvider::Matrix Test Passed Explanation: Nvidia GPU Matrix test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 739 Explanation: Nvidia GPU Binomial test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 409-800-000 NVIDIA User Diagnostic Test Aborted Explanation: NVIDIA User Diagnostic test was canceled.
  • Page 740 Explanation: Nvidia GPU Binomial test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 741 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website...
  • Page 742 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 743: Dsa Optical Drive Test Results

    4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website...
  • Page 744 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 745 1. Wait for the system activity to cease 2. Run the test again 3. Turn off and restart the system. 4. Run the test again. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 215-804-000 Optical Drive Test Aborted Explanation: Optical Drive Test Aborted.
  • Page 746 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 747: Dsa System Management Test Results

    5. Run the test again. 6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA system management test results The following messages can result when you run the system management test.
  • Page 748 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 749 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 750 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 751 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 752 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 753 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 754 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 755 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 756 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 757 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 166-908-001 IMM I2C Test Failed Explanation: IMM Indicates failure in the PCA9557 bus (BUS 7).

  • Page 758: Dsa Tape Drive Test Results

    7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 759 4. Rerun the test after upgrading to the latest firmware level. 5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 264-903-000 Tape Test Failed Explanation: Tape Test Failed.
  • Page 760 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 761 8. Run the test again. 9. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 264-907-000 Tape Test Failed Explanation: An error was found in the block address somewhere.
  • Page 762 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 763: Appendix D. Getting Help And Technical Assistance

    Appendix D. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 764: Using The Documentation

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.

  • Page 765: Creating A Personalized Support Web Page

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. For more information about Support Line and other IBM services, see http://www.ibm.com/services/ or see http://www.ibm.com/planetwide/ for...
  • Page 766 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 767: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 768: Trademarks

    Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at http://www.ibm.com/ legal/us/en/copytrade.shtml. Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

  • Page 769: Particulate Contamination

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 770: Documentation Format

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

  • Page 771: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 772: European Union Emc Directive Conformance Statement

    Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 773: Japan Vcci Class A Statement

    914-499-1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist: IBM Deutschland GmbH Technical Regulations, Abteilung M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse...

  • Page 774: Japan Electronics And Information Technology Industries Association (Jeita) Statement

    This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 775: Taiwan Class A Compliance Statement

    Taiwan Class A compliance statement Notices...
  • Page 776 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 777: Power Cord Safety Statement

    Power cord safety statement Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. © Copyright IBM Corp. 2014...
  • Page 778 System x3650 M4 BD Type 5466: Installation and Service Guide...

  • Page 779: Index

    DSA Portable 120, 128 creating a personalized support web DSA Preboot 120, 128 page 749 DSA Preboot diagnostic program 11 CRUs, replacing DSA, sending data to IBM 24, 748 DIMMs 186 DVD drive activity LED 16 cabling memory 186 DVD-eject button 16...
  • Page 780 164 fans 11 rotating up 36, 168 internal connectors 26 FCC Class A notice 755 Hot-swap power supplies 9 internal LEDs 26 features 6 internal, system board connectors 26 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 781 6, 753 description 63 network 141 parts listing 153 DIMM population sequence 63 optional devices 142 parts listing, IBM System x3650 M4 memory module power 143, 146 BD 153 installing 60, 65 serial port 144 parts listing, server 153...
  • Page 782 PCI expansion 7 PCI adapter 41, 179 SMP 11 PCI riser-card assembly 206 software problems 145 RAID adapter battery 195 software service and support telephone RAID controller 42, 190 numbers 749 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 783 Systems Director, IBM starting 92 systems management tool 15, 107 using 91 systems management 11 systems management tool IBM Systems Director 15, 107 video controller, integrated specifications 6, 7 video problems 138 Taiwan Class A electronic emission viewing statement 759...
  • Page 784 System x3650 M4 BD Type 5466: Installation and Service Guide...
  • Page 786 Part Number: 00KC029 Printed in USA (1P) P/N: 00KC029...

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