IBM System x3300 M4 Installation And Service Manual page 190

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Diagnostic
code Message
W.3808000 [W.3808000] An IMM
communication failure has
occurred.
W.3808002 [W.3808002] An error occurred
while saving UEFI settings to
the IMM.
W.3808003 [W.3808003] Unable to retrieve
the system configuration from
the IMM.
I.3808004 [I.3808004] The IMM System
Event log (SEL) is full.
I.3818001 [I.3818001] The firmware image
capsule signature for the
currently booted flash bank is
invalid.
I.3818002 [I.3818002] The firmware image
capsule signature for the
non-booted flash bank is
invalid.
I.3818003 [I.3818003] The CRTM flash
driver could not lock the secure
flash region.
172
System x3300 M4 Type 7382: Installation and Service Guide
Description
IMM Communication Failure.
Error Updating System
Configuration to IMM.
Error Retrieving System
Configuration from IMM.
IPMI System Event Log is Full.
Current Bank CRTM Capsule
Update Signature Invalid.
Opposite Bank CRTM Capsule
Update Signature Invalid.
CRTM Could not lock secure
flash region.
Action
1. Shut down the system and
remove the power cords from the
server for 30 seconds; then,
reconnect the server to power and
restart it.
2. Update the IMM firmware to the
latest level (see "Updating the
firmware" on page 111).
3. (Trained technician only) Replace
the system board.
1. Run the Setup utility, select Save
Settings, and restart the server
(see "Using the Setup utility" on
page 115).
2. Update the IMM firmware to the
latest level (see "Updating the
firmware" on page 111).
1. Run the Setup utility, select Save
Settings, and restart the server
(see "Using the Setup utility" on
page 115).
2. Update the IMM firmware to the
latest level (see "Updating the
firmware" on page 111).
Run the Setup utility to clear IMM
logs and restart the server (see
"Using the Setup utility" on page
115).
1. Run the Setup utility, select Load
Default Settings, and save the
settings.
2. Recover the server firmware.
1. Run the Setup utility, select Load
Default Settings, and save the
settings.
2. Recover the server firmware.
1. Run the Setup utility, select Load
Default Settings, and save the
settings.
2. Recover the server firmware.