IBM System x3300 M4 Installation And Service Manual page 285

Table 19. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number Component Test
215-801-xxx Optical
Drive
State Description
Aborted Unable to
v Verify
communicate
Media
with the device
Installed
driver.
v Read/
Write
Test
v Self-Test
Messages
and actions
apply to all
three tests.
Action
1. Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
DSA.
2. Run the test again.
3. Check the drive cabling at both ends for
loose or broken connections or damage
to the cable. Replace the cable if it is
damaged.
4. Run the test again.
5. For additional troubleshooting
information, go to http://
www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in
the Firmware/VPD section for this
component. For more information, see
"Updating the firmware" on page 111.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM Web
site for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 4. Troubleshooting
267