Troubleshooting By Symptom - IBM System x3300 M4 Installation And Service Manual

Table 19. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number Component Test
405-907-xxx Ethernet
Device

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find a solution to the problem in these tables, see "DSA messages"
on page 228 for information about testing the server and "Running the DSA
Preboot diagnostic programs" on page 153 for additional information about
running DSA Preboot program that is stored in integrated USB memory on the
server. For additional information to help you solve problems, see "Start here" on
page 139.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is
4. Reinstall the new software or new device.
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System x3300 M4 Type 7382: Installation and Service Guide
State Description
Test LEDs Failed
the light path diagnostics LEDs (see Light path diagnostics).
running correctly (for information about using DSA, see "DSA messages" on
page 228.
Action
1. Make sure that the component firmware
is at the latest level. The installed
firmware level is shown in the DSA event
log in the Firmware/VPD section for this
component. For more information, see
"Updating the firmware" on page 111.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI
Information and Network Settings
information in the DSA event log to
determine the physical location of the
failing component.
4. If the failure remains, go to the IBM Web
site for more troubleshooting information
at http://www.ibm.com/systems/
support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.