IBM System x3300 M4 Installation And Service Manual page 289

Table 19. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number Component Test
215-904-xxx Optical
Drive
405-901-xxx Ethernet
Device
State Description
Failed A read error
v Verify
occurred.
Media
Installed
v Read/
Write
Test
v Self-Test
Messages
and actions
apply to all
three tests.
Test Failed
Control
Registers
Action
1. Insert a CD/DVD into the drive or try a
new media, and wait for 15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for
loose or broken connections or damage to
the cable. Replace the cable if it is
damaged.
4. Run the test again.
5. For additional troubleshooting
information, go to http://www.ibm.com/
support/docview.wss?uid=psg1MIGR-
41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web
site for more troubleshooting information
at http://www.ibm.com/systems/
support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Make sure that the component firmware
is at the latest level. The installed
firmware level is shown in the DSA event
log in the Firmware/VPD section for this
component. For more information, see
"Updating the firmware" on page 111.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI
Information and Network Settings
information in the DSA event log to
determine the physical location of the
failing component.
4. If the failure remains, go to the IBM Web
site for more troubleshooting information
at http://www.ibm.com/systems/
support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 4. Troubleshooting
271