IBM System x3300 M4 Installation And Service Manual page 185

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Diagnostic
code Message
S.680B8 [S.680B8] Internal QPI Link
Failure Detected.
S.680B9 [S.680B9] External QPI Link
Failure Detected.
S.2011001 [S.2011001] An Uncorrected
PCIe Error has Occurred at Bus
% Device % Function %. The
Vendor ID for the device is %
and the Device ID is %.
S.2018001 [S.2018001] An Uncorrected
PCIe Error has Occurred at Bus
% Device % Function %. The
Vendor ID for the device is %
and the Device ID is %.
Description
Internal QPI Link Failure
Detected.
External QPI Link Failure
Detected.
PCI SERR Detected.
PCIe Uncorrected Error
Detected.
Action
1. Check the IBM support website
for an applicable retain tip or
firmware update that applies to
this error.
2. Inspect the microprocessor socket
for foreign material, if the
microprocessor socket contains
any foreign material, remove the
foreign material. If it is found
damaged, (trained technician
only) replace the system board.
1. Check the IBM support website
for an applicable retain tip or
firmware update that applies to
this error.
2. Inspect the microprocessor socket
for foreign material, if the
microprocessor socket contains
any foreign material, remove the
foreign material. If it is found
damaged, (trained technician
only) replace the system board.
1. Check the PCI riser slot LEDs on
the system board.
2. Reseat all affected adapters and
PCI-X riser-card assembly.
3. Update the adapter firmware.
4. Replace the affected adapters and
riser cards.
5. (Trained technician only) Replace
the system board.
1. Check the PCI riser slot LEDs on
the system board.
2. Reseat all affected adapters and
PCI-X riser-card assembly.
3. Update the adapter firmware.
4. Replace the affected adapters and
riser cards.
5. (Trained technician only) Replace
the system board.
Chapter 4. Troubleshooting
167