Troubleshooting - Multitech MULTIVOIP MVP-2410 User Manual

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Table of Contents

Quick Start Instructions

Troubleshooting

If you cannot establish connectivity between two voips in the system,

follow the steps below to determine the problem.

1. Ping both MultiVOIP units to confirm connectivity to the network.

2. Verify the telephone connections.

A. For MVP2410 or MVP3010.

Check cabling. Are connections well seated? To correct receptacle?

Is the ONL LED on?

Are T1/E1/PRI Parameter settings correct?

B. For MVP-130/130FXS, MVP210, MVP410, or MVP810.

Check cabling. Are connections well seated? To correct receptacle?

Are telephone Interface Parameter settings correct?

C. For MVP410ST or MVP810ST.

(If on, ONL indicates that the MultiVOIP is online on the

Check cabling. Are connections well seated? To correct

If terminal equipment is connected to the voip, then "Network"

should be selected for that BRI interface in the ISDN BRI

Parameters screen.

: Each BRI interface is separately configurable.

If network equipment such as an ISDN BRI PBX or an

ISDN BRI line from a phone company is connected to the voip,

then "Terminal" should be selected for that BRI interface in the

ISDN BRI Parameters screen.

Was the proper country and operator chosen?

Was the proper type of line coding (A-law or u-law) chosen?

MultiVOIP User Guide