Page 1 MultiVOIP ® Voice over IP gateways User Guide Digital Models: MVP-2410/3010 AnalogModels: MVP-130/130FXS & MVP-210/410/810 BRI Models: MVP-410ST/810ST...
Page 2 Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717; U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439 http://www.multitech.com For warranty information, please visit:...
Page 3: Table Of Contents
CONTENTS CHAPTER 1: OVERVIEW ..................7 ....................8 BOUT ANUAL TI M VOIP (MVP2410 & MVP24-48) ......11 NTRODUCTION TO ULTI T1 Front Panel LEDs ..................16 EI M VOIP (MVP3010 & MVP30-60) ......18 NTRODUCTION TO ULTI E1 Front Panel LEDs ..................
Page 4 Contents MultiVOIP User Guide ......................85 NTRODUCTION ....................85 AFETY ARNINGS Lithium Battery Caution ..................85 Safety Warnings Telecom ..................85 VOIP ................86 NPACKING ULTI Unpacking the MVP2410/3010 ................86 Unpacking the MVP-410/810 ................87 ...
Page 5 MultiVOIP User Guide ContentsVOIP Modem Relay ....................238 CHAPTER 7: T1 PHONEBOOK CONFIGURATION ........307 MVP2410 M VOIP P ........308 ONFIGURING THE ULTI HONEBOOKS T1 P ................... 336 HONEBOOK XAMPLES 3 Sites, All-T1 Example ..................336 ...
Page 6 Contents MultiVOIP User Guide Setting a Password (Web Browser GUI) ............472 Un-Installing the MultiVOIP Software ............. 473 Upgrading Software ..................475 FTP S (“D ”) ........... 476 ERVER RANSFERS OWNLOADS ................... 486 ROWSER NTERFACE ................
Page 7: Chapter 1: Overview
Chapter 1: Overview...
Page 8: About This Manual
Overview MultiVOIP User Guide About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes four product groups. 1. T1 Digital MultiVOIP units, models MVP2410, and the capacity-doubling add-on expansion card, model MVP24-48 (which fits the MVP2410 only). 2.
Page 9 MultiVOIP User Guide Overview MultiVOIP Product Family MVP- Description 2410 24-48 3010 30-60 Model Function digital digital digital digital VOIP VOIP VOIP VOIP unit add-on unit add-on card card Capacity channels added channels added channels channels 19” 1U circuit 19” 1U circuit Chassis/ rack...
Page 10 Finally, this manual is meant to be comprehensive. If you notice that something important is lacking, please let us know. Additional Resources. The MultiTech web site (www.multitech.com) offers both a list of Frequently Asked Questions (the MultiVOIP FAQ) and a collection of resolutions of issues that MultiVOIP users have encountered (these are Troubleshooting Resolutions in the searchable Knowledge Base).
Page 11: Introduction To Ti Multivoips (Mvp2410 & Mvp24-48)
Overview Introduction to TI MultiVOIPs (MVP2410 & MVP24-48) We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. These voice-over-IP products have fax capabilities.
Page 12 Overview MultiVOIP User Guide H.323, SIP & SPP. Being H.323 compatible, the MVP2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony.
Page 13 Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s stand-alone gatekeeper software performs all of the standard gatekeepers functions (address translation, admission control, and bandwidth control) and also supports many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management).
Page 14 Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration.
Page 15 MultiVOIP User Guide Overview Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Page 16: T1 Front Panel Leds
Overview MultiVOIP User Guide Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Page 17 MultiVOIP User Guide Overview MVP2410 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. After power up, the Boot LED will be on for about 10 Boot seconds while the MVP2410 is booting. Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-duplex or full- duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.
Page 18: Introduction To Ei Multivoips (Mvp3010 & Mvp30-60)
MultiVOIP User Guide Introduction to EI MultiVOIPs (MVP3010 & MVP30-60) We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis.
Page 19 MultiVOIP User Guide Overview H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony.
Page 20 Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s stand-alone gatekeeper software performs all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone management) and also supports many valuable optional functions (call control signaling, call authorization, and bandwidth management).
Page 21 MultiVOIP User Guide Overview While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration.
Page 22 Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Page 23: E1 Front Panel Leds
MultiVOIP User Guide Overview Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Page 24: E1 Led Descriptions
Overview MultiVOIP User Guide E1 LED Descriptions MVP3010 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. After power up, the Boot LED will be on for Boot about 10 seconds while the MVP3010 is booting. Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-duplex or full- duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.
Page 25: Introduction To Analog Multivoips (Mvp-130/130Fxs, Mvp-210/410/810 & Mvp428)
MultiVOIP User Guide Overview Introduction to Analog MultiVOIPs (MVP-130/130FXS, MVP-210/410/810 & MVP428) VOIP: The Free Ride. We proudly present Multi-Tech's MVP- 130/130FXS and MVP-210/410/810 generation of MultiVOIP Voice- over-IP Gateways. All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
Page 26 Overview MultiVOIP User Guide Figure 1-8: MultiVOIP MVP-130/130FXS Chassis Capacity. MultiVOIP model MVP810 is an eight-channel unit, the model MVP410 is a four-channel, the model MVP210 is a two-channel units, the MV130 is a single-channel unit and the MVP130FXS is a single-channel unit that supports the FXS telephony interface only.
Page 27 PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails. Gatekeepers. For voip systems built with MultiTech’s analog gateway units, users can have a stand-alone gatekeeper (gatekeeper software residing in separate hardware). Gatekeepers are optional but useful within voip systems.
Page 28 Overview MultiVOIP User Guide Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI.
Page 29 MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.
Page 30: Analog Multivoip Front Panel Leds
Overview MultiVOIP User Guide Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Page 31 MultiVOIP User Guide Overview Similarly, the MVP210 has the general-operation indicator LEDs and two sets of channel-operation LEDs, one for each channel. Figure 1-10. MVP210 LEDs Finally, the MVP130 has the general-operation indicator LEDs and a set of channel-operation LEDs for its single voip channel. Figure 1-11.
Page 32 Overview MultiVOIP User Guide Analog MultiVOIP LED Descriptions MVP-210/410/810 Front Panel LED Definitions DESCRIPTION LED NAME General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. After power up, the Boot LED will be on briefly while the Boot MultiVOIP is booting.
Page 33 MultiVOIP User Guide Overview MVP-130/130FXS Front Panel LED Definitions DESCRIPTION LED NAME General Operation LEDs Power Indicates presence of power. After power up, the Boot LED will be on briefly while Boot the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.
Page 34: Introduction To Isdn-Bri Multivoips (Mvp410St & Mvp810St)
Overview MultiVOIP User Guide Introduction to ISDN-BRI MultiVOIPs (MVP410ST & MVP810ST) VOIP: The Free Ride. We proudly present Multi-Tech's MVP- 410ST/810ST generation of MultiVOIP Voice-over-IP Gateways. All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
Page 35 Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and stand-alone gatekeeper software packages both perform all of the standard gatekeepers functions (address translation, admission control, bandwidth control, and zone...
Page 36 Overview MultiVOIP User Guide Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVOIP web browser GUI.
Page 37 MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems.
Page 38: Isdn Bri Multivoip Front Panel Leds
Overview MultiVOIP User Guide Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
Page 39: Isdn-Bri Multivoip Led Descriptions
MultiVOIP User Guide Overview ISDN-BRI MultiVOIP LED Descriptions MVP-410ST/810ST Front Panel LED Definitions DESCRIPTION LED NAME General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. After power up, the Boot LED will be on briefly while the Boot MultiVOIP is booting.
Page 40: Computer Requirements
Overview MultiVOIP User Guide Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available COM port for connection to the MultiVOIP.
Page 41: Specifications
MultiVOIP User Guide Overview Specifications Specs for Digital T1 MultiVOIP Units Digital T1 MultiVOIP Specifications Parameter MVP-2410 ……/Model w/ MVP24-48 MVP-2410 Expansion Card 100-240 VAC 100-240 VAC Operating 1.2 - 0.6 A 1.2 - 0.6 A Voltage/Current 50/60 Hz 50/60 Hz Mains Frequencies 17 watts...
Page 42: Specs For Digital E1 Multivoip Units
Overview MultiVOIP User Guide Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications Parameter MVP-3010 MVP-3010 ……/Model w/ MVP30-60 Expansion Card 100-240 VAC 100-240 VAC Operating 1.2 - 0.6 A 1.2 - 0.6 A Voltage/Current 50/60 Hz 50/60 Hz Mains Frequencies 17 watts...
Page 43: Specs For Analog/Bri Multivoip Units
MultiVOIP User Guide Overview Specs for Analog/BRI MultiVOIP Units Parameter MVP210 MVP410 MVP810 or /Model MVP410 + 428 100-240 VAC 100-240 VAC External Operating 1.2 - 0.6 A 1.2 - 0.6 A transformer: Voltage/ 3A @5V Current 50/60 Hz 50/60 Hz 50/60 Hz Mains Frequencies...
Page 44: Installation At A Glance
(MultiVOIP Product Family) to view or download the .pdf file. Entries (organized by model number) in the “knowledge base” and ‘troubleshooting resolutions’ sections of the MultiTech web site (found under “Support”) constitute another source of help for problems encountered in the field.
Page 45: Chapter 2: Quick Start Instructions
Chapter 2: Quick Start Instructions...
Page 46: Introduction
Quick Start Instructions MultiVOIP User Guide Introduction This chapter gets the MultiVOIP up and running quickly. The details we’ve skipped to make this brief can be found elsewhere in the manual (see Table of Contents and Index). MultiVOIP Startup Tasks Task Summary Collecting Phone/IP...
Page 47: Phone/Ip Details *Absolutely Needed* Before Starting The Installation
MultiVOIP User Guide Quick Start Instructions Phone/IP Details *Absolutely Needed* Before Starting the Installation Gather IP Information Ask your computer network Info needed to operate: administrator. all MultiVOIP models. IP Network Parameters: Record for each VOIP Site in System • IP Address •...
Page 48: Gather Telephone Information (E1)
Quick Start Instructions MultiVOIP User Guide Phone/IP Details *Absolutely Needed* (cont’d) Gather Telephone Information (E1) E1 Phone Parameters Info needed to operate: MVP3010 Ask phone company or PBX maintainer. E1 Telephony Parameters: Record for this VOIP Site • Which frame format is used? _____ Double Frame _____...
Page 49: Gather Telephone Information (Isdn Bri)
MultiVOIP User Guide Quick Start Instructions Gather Telephone Information (ISDN BRI) ISDN-BRI Phone Parameters Needed for: MVP810ST Ask phone company or MVP410ST telecom manager. ISDN-BRI Telephony Interface Parameters: Record them for this VOIP Site • In which country is this voip installed? •...
Page 50: Obtain Email Address For Voip (For Email Call Log Reporting)
Quick Start Instructions MultiVOIP User Guide Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log reporting) required if log reports of VOIP call traffic Optional are to be sent by email SMTP Parameters Preparation Task: To: I.T. Department Ask Mail Server re: email account for VOIP administrator to set up...
Page 51: Placement
MultiVOIP User Guide Quick Start Instructions Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling. The Command/Control Computer (Specs & Settings) The computer used for command and control of the MultiVOIP (a) must be an IBM-compatible PC, (b) must use a Microsoft operating system,...
Page 52: Quick Hookups
Quick Start Instructions MultiVOIP User Guide Quick Hookups Hookup for MVP2410 & MVP3010 T1/E1 MultiVOIP Hookup (MVP-2410/3010) Grounding Screw Cabling to your IP network. Cabling to computer running RJ-45 connector. T1/E1/PRI cabling to your PBX, MultiVOIP software. and/or to the PSTN. RJ-45 to serial connector (DB9).
Page 53 MultiVOIP User Guide Quick Start Instructions Hookup for MVP410 & MVP810 Analog MultiVOIP Hookup MVP-410/810 Power Cable Cabling to computer running MVP810 has 8 connector pairs. Receptacle Grounding MultiVOIP software. MVP410 has 4 connector pairs. Screw: Connector at MultiVOIP: DB-25. Only 1 connector of any pair is Connect to Connector at computer: DB-9.
Page 54 Quick Start Instructions MultiVOIP User Guide Hookup for MVP410ST & MVP810ST ISDN MultiVOIP Hookup MVP-410ST/810ST Power Cable Cabling to computer running Receptacle MultiVOIP software. Grounding MVP810ST has 4 ISDN connectors. Connector at MultiVOIP: DB-25. Screw: MVP410ST has 2 ISDN connectors. Connect to Connector at computer: DB-9.
Page 55 MultiVOIP User Guide Quick Start Instructions Hookup for MVP210 E&M E&M RS232 FXS/FXO FXS/FXO ETHERNET 10/100 COMMAND POWER...
Page 56 Quick Start Instructions MultiVOIP User Guide Hookup for MVP130 Power Ethernet Command FXS/FXO Power Connection Telephony Connection Command Port Connection PSTN Network Connection...
Page 57 MultiVOIP User Guide Quick Start Instructions Hookup for MVP130FXS Pow er Eth erne t Co mmand VOICE FX S Power Connection Telephony Connection Command Port Connection Network Connection...
Page 58: Load Multivoip Control Software Onto Pc
Quick Start Instructions MultiVOIP User Guide Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start.
Page 59: Phone/Ip Starter Configuration
MultiVOIP User Guide Quick Start Instructions Phone/IP Starter Configuration Full details here: Chapter 5: Technical Configuration for MVP2410 Digital T1/E1 MultiVOIPs MVP3010 in User Guide. MVP130 Chapter 6: Technical Configuration for MVP130FXS Analog/BRI MultiVOIPs MVP210 in User Guide MVP410 MVP810 1.
Page 60 Quick Start Instructions MultiVOIP User Guide Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI.
Page 61 MultiVOIP User Guide Quick Start Instructions groupings of telephony parameters than do the Country/Region values.) Click OK to exit from the Regional Parameters dialog box. 9. Do you want the phone-call logs produced by the MultiVOIP to be sent out by email (to your Voip Administrator or someone else)? If NO, skip to step 11.
Page 62 Quick Start Instructions MultiVOIP User Guide Phone/IP Starter Configuration (continued) 12. Enable premium (H.450) telephony features. Go to Supplementary Services. Select any features to be used. For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that the phone user will press to invoke the feature. For Call Name Identification, specify the allowed name types to be used and a caller- id descriptor.
Page 63: Phonebook Starter Configuration (With Remote Voip)
MultiVOIP User Guide Quick Start Instructions Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 71) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test.
Page 64 Quick Start Instructions MultiVOIP User Guide 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line”...
Page 65 MultiVOIP User Guide Quick Start Instructions 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Euro, National Call Long-Distance Example Example Seattle-Chicago system. London/Birming.
Page 66 Quick Start Instructions MultiVOIP User Guide 6. Tally up the number of digits that must be dialed to reach the remote voip site (including prefix digits of all types). Enter this number in the “Total Digits” field. North America, Euro, National Call Long-Distance Example Example Seattle-Chicago system.
Page 67: Inbound Phonebook
MultiVOIP User Guide Quick Start Instructions field in the Outbound Phonebook. This precludes the problem of having to make two inbound phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access digit, and another for when “9”...
Page 68 Quick Start Instructions MultiVOIP User Guide 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Euro, National Call Long-Distance Example Example Seattle-Chicago system. London/Birming. system. On Seattle PBX, “8”...
Page 69 MultiVOIP User Guide Quick Start Instructions 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.”...
Page 70: Phonebook Tips
Quick Start Instructions MultiVOIP User Guide Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. . You will not Use Dialing Patterns, Not Complete Phone Numbers generally enter complete phone numbers in the voip phonebook.
Page 71 MultiVOIP User Guide Quick Start Instructions . There are digits (PSTN access codes) that must be access codes dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’...
Page 72 Quick Start Instructions MultiVOIP User Guide Using a Comma Detail Commas are used in telephone = 1-second pause dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key In many PBX systems systems).
Page 73: Phonebook Example
MultiVOIP User Guide Quick Start Instructions Phonebook Example One Common Situation Boise Office Area: 208 PBX System. Voip Example. This company has offices in three Main Number: different cities. The PBX units all operate alike. 333-2700 PSTN Notably, they all give access to outside lines using “9.”...
Page 74 Quick Start Instructions MultiVOIP User Guide Voip Sites with Phonebooks Boise Office Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Area: 208 Prefix to Prefix Description Destin. Total Prefix to Prefix Description PBX System. to Add Incoming Calls Digits Remove to Add Addr Outgoing Calls...
Page 75 MultiVOIP User Guide Quick Start Instructions Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix to Prefix Description Destin. Total Prefix to Prefix Description to Add Incoming Calls Digits Remove to Add Addr Outgoing Calls Remove Pattern 91208 Incoming calls 91505...
Page 76 Quick Start Instructions MultiVOIP User Guide Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix to Prefix Description Destin. Total Prefix to Prefix Description to Add Incoming Calls Digits Remove to Add Addr Outgoing Calls Remove Pattern Other Details: Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix...
Page 77 MultiVOIP User Guide Quick Start Instructions Enlarged Phonebook Worksheet...
Page 78: Connectivity Test
Quick Start Instructions MultiVOIP User Guide Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: Connections for digital MultiVOIPs for analog MultiVOIPs (MVP-2410/3010) (MVP-130/130FXS &...
Page 79 MultiVOIP User Guide Quick Start Instructions 5. Open the HyperTerminal program. 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems): In the upper toolbar of the HyperTerminal screen, click on the Properties button.
Page 80 Quick Start Instructions MultiVOIP User Guide 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0...
Page 81 MultiVOIP User Guide Quick Start Instructions Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below. [00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master...
Page 82: Troubleshooting
Quick Start Instructions MultiVOIP User Guide Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. A.
Page 83 MultiVOIP User Guide Quick Start Instructions 3. Verify phonebook configuration. 4. Observe console messages while placing a call. Look for error messages indicating phonebook problems, network problems, voice- coder mismatches, etc.
Page 84: Chapter 3: Mechanical Installation And Cabling
Mechanical Installation & Cabling MultiVOIP User Guide Chapter 3: Mechanical Installation and Cabling...
Page 85: Introduction
MultiVOIP User Guide Mechanical Installation & Cabling Introduction The MultiVOIP models MVP130, MVP130FXS and MVP210 are tabletop units and can be handled easily by one person. However, the MVP410, MVP810, MVP2410, and MVP3010 are somewhat heavier units. When these units are to be installed into a rack, two able-bodied persons should participate.
Page 86: Unpacking Your Multivoip
Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439. Unpacking the MVP2410/3010 Figure 3-1: Unpacking the MVP2410/3010...
Page 87: Unpacking The Mvp-410/810
MultiVOIP User Guide Mechanical Installation & Cabling Unpacking the MVP-410/810 Quick Start Voice/Fax over IP Networks Guide Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8 XS G Power Boot Ethernet Voice/Fax 1 Voice/Fax 2 Voice/Fax 3 Voice/Fax 4 XS G Figure 3-2: Unpacking the MVP-410/810...
Page 88: Unpacking The Mvp210
Mechanical Installation & Cabling MultiVOIP User Guide Unpacking the MVP210 Voice/Fax over IP Networks Quick Start Guide Figure 3-3: Unpacking the MVP210...
Page 89: Unpacking The Mvp-130/130Fxs
MultiVOIP User Guide Mechanical Installation & Cabling Unpacking the MVP-130/130FXS Figure 3-4: Unpacking the MVP-130/130FXS...
Page 90: Rack Mounting Instructions For Mvp-2410/3010 & Mvp-410/810
Mechanical Installation & Cabling MultiVOIP User Guide Rack Mounting Instructions for MVP-2410/3010 & MVP-410/810 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-5. Figure 3-5: Rack-Mounting (MVP2410/3010 or MVP410/810)
Page 91: Safety Recommendations For Rack Installations
MultiVOIP User Guide Mechanical Installation & Cabling Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
Page 92: 19-Inch Rack Enclosure Mounting Procedure
Mechanical Installation & Cabling MultiVOIP User Guide 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-6, and then secure unit to rack rails by the brackets, as shown in Figure 3-7.
Page 93: Cabling
MultiVOIP User Guide Mechanical Installation & Cabling Cabling Cabling Procedure for MVP2410/3010 Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-8 shows the back panel connectors and the associated cable connections.
Page 94 Mechanical Installation & Cabling MultiVOIP User Guide 4. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the MultiVOIP) and a receptacle served by a telco POTS line. See Figure 3-9. The Command Modem is built into the MultiVOIP unit.
Page 95: Cabling Procedure For Mvp-410/810
MultiVOIP User Guide Mechanical Installation & Cabling Cabling Procedure for MVP-410/810 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. For DID channels only . If all channels of your MultiVOIP will be using either FXS, FXO, or E&M telephony interfaces, skip to step 2. For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card.
Page 96 Mechanical Installation & Cabling MultiVOIP User Guide d. Identify the channels on which the DID interface will be used. Jumper Configurations (enlarged) Upper Circuit Card MVP810 only For DID Interface type Ch 7 Ch 5 Ch 6 Ch 8 Jumpers 5-8 For non-DID Interface type Main Circuit Card...
Page 97 MultiVOIP User Guide Mechanical Installation & Cabling 2. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-12. Command Modem connector for remote configuration E THE R NE T...
Page 98: Rear Panel
Mechanical Installation & Cabling MultiVOIP User Guide Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type supported by the telephone switch.
Page 99 MultiVOIP User Guide Mechanical Installation & Cabling 8. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 3-13) and a metallic object that will provide an electrical ground.
Page 100: Cabling Procedure For Mvp-410St/810St
Mechanical Installation & Cabling MultiVOIP User Guide Cabling Procedure for MVP-410ST/810ST Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-14.
Page 101 MultiVOIP User Guide Mechanical Installation & Cabling Terminal Mode . When a voip ISDN connector is to be connected to a PBX extension line or to a telco line, select “Terminal” as the “Layer 1 Interface” in the ISDN Parameters screen. When making cable connections, an NT1 device will be needed between the MultiVOIP and the PSTN or between the MultiVOIP and any PBX with a “U”...
Page 102 Mechanical Installation & Cabling MultiVOIP User Guide Network Mode . When a voip ISDN connector is to be connected to an ISDN phone station or to an ISDN terminal adapter (TA), select “Network” as the “Layer 1 Interface” in the ISDN Parameters screen of the MultiVOIP software.
Page 103 MultiVOIP User Guide Mechanical Installation & Cabling 5. Repeat the above step to connect the remaining ISDN telephone equipment to each ISDN connector on your MultiVOIP. Be aware that you can assign each ISDN line separately and independently to either Network mode or Terminal mode. That is, all ISDN lines do not have to be assigned in to the same operating mode.
Page 104: Cabling Procedure For Mvp210
Mechanical Installation & Cabling MultiVOIP User Guide Cabling Procedure for MVP210 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. For DID channels only . If both channels of your MVP210 MultiVOIP will be using either FXS, FXO, or E&M telephony interfaces, skip to step 2.
Page 105 MultiVOIP User Guide Mechanical Installation & Cabling d. Identify the channels on which the DID interface will be used. L E D1 4 L E D1 2 L E D7 L ED1 3 L E D11 L E D10 LE D9 LE D8 L ED6 LE D5...
Page 106 Mechanical Installation & Cabling MultiVOIP User Guide Figure 3-17: Cabling for MVP210 3. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port. See Figure 3-17.
Page 107 MultiVOIP User Guide Mechanical Installation & Cabling Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the DID jack. NOTE : DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you will need to reverse the polarity of one end of the connector (swap the connections of the wires to the two middle pins of one RJ-11 connector).
Page 108: Cabling Procedure For Mvp-130/130Fxs
Mechanical Installation & Cabling MultiVOIP User Guide Cabling Procedure for MVP-130/130FXS Power Ethernet Command FXS/FXO Power Connection Telephony Connection Command Port Connection PSTN Network Connection Figure 3-18: Cabling for MVP-130/130FXS Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.
Page 109 MultiVOIP User Guide Mechanical Installation & Cabling the other end to the device or phone jack. You will define the interface in the Interface dialog box in the software when you configure the unit. The MVP130FXS supports only the FXS interface. Proceed to Chapter 4 to load the MultiVOIP software.
Page 110: Chapter 4: Software Installation
Software Installation MultiVOIP User Guide Chapter 4: Software Installation...
Page 111: Introduction
MultiVOIP User Guide Software Installation Introduction Configuring software for your MultiVOIP entails three tasks: (1) loading the software onto the PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration”...
Page 112 Software Installation MultiVOIP User Guide 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.
Page 113 MultiVOIP User Guide Software Installation 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
Page 114 Software Installation MultiVOIP User Guide 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software. Choose a location and click Next.
Page 115 MultiVOIP User Guide Software Installation 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
Page 116 Software Installation MultiVOIP User Guide 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVoip unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).
Page 117 MultiVOIP User Guide Software Installation 8. A completion screen will appear. Click Finish. 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience.
Page 118: Un-Installing The Multivoip Configuration Software
Software Installation MultiVOIP User Guide Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall.
Page 119 MultiVOIP User Guide Software Installation 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 3. A special warning message similar to that shown below may appear concerning the MultiVOIP software’s “.bin” file. Click Yes.
Page 120 Software Installation MultiVOIP User Guide 4. A completion screen will appear. Click Finish.
Page 121: Chapter 5: Technical Configuration For Digital T1/E1 Multivoips (Mvp2410, Mvp3010)
MultiVOIP User Guide Technical Configuration (T1/E1) Chapter 5: Technical Configuration for Digital T1/E1 MultiVOIPs (MVP2410, MVP3010)
Page 122: Configuring The Digital T1/E1 Multivoip
Technical Configuration (T1/E1) MultiVOIP User Guide Configuring the Digital T1/E1 MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces.
Page 123 MultiVOIP configuration program. The MultiVoipManager program is on the MultiVOIP Product CD. Updates, when applicable, may be posted at on the MultiTech FTP site. To download, go to ftp://ftp.multitech.com/MultiVoip/. Web Browser Interface. The MultiVOIP web browser GUI gives access to the same commands and configuration parameters as are available in the MultiVOIP Windows GUI except for logging functions.
Page 124: Local Configuration
Technical Configuration (T1/E1) MultiVOIP User Guide Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, however, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual).
Page 125: T1 Telephony Parameters (For Mvp2410)
MultiVOIP User Guide Technical Configuration (T1/E1) Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.
Page 126: E1 Telephony Parameters (For Mvp3010)
Technical Configuration (T1/E1) MultiVOIP User Guide E1 Telephony Parameters (for MVP3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 MultiVOIP will connect: E1 Phone Parameters Info needed to operate: MVP3010 Ask phone company or PBX maintainer.
Page 127: Smtp Parameters (For Email Call Log Reporting)
MultiVOIP User Guide Technical Configuration (T1/E1) SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic Optional are to be sent by email SMTP Parameters Preparation Task: To: I.T. Department Ask Mail Server re: email account for VOIP administrator to set up email account (with password) for the...
Page 128: Local Configuration Procedure (Summary)
Technical Configuration (T1/E1) MultiVOIP User Guide Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting.
Page 129: Local Configuration Procedure (Detailed)
MultiVOIP User Guide Technical Configuration (T1/E1) Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the MultiVOIP software installation. You can establish your configuration or modify it at any time by launching the MultiVOIP program from the Windows Start menu.
Page 130 Technical Configuration (T1/E1) MultiVOIP User Guide 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)
Page 131 MultiVOIP User Guide Technical Configuration (T1/E1) In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program.
Page 132 Technical Configuration (T1/E1) MultiVOIP User Guide 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed.
Page 133 MultiVOIP User Guide Technical Configuration (T1/E1) 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the “Cabling”...
Page 134 Technical Configuration (T1/E1) MultiVOIP User Guide 6. Set IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I...
Page 135 MultiVOIP User Guide Technical Configuration (T1/E1) In each field, enter the values that fit your particular network.
Page 136 Technical Configuration (T1/E1) MultiVOIP User Guide The IP Parameters fields are described in the table below. IP Parameter Definitions Field Name Values Description DiffServ DiffServ PHB (Per Hop Behavior) values Parameter pertain to a differential prioritizing fields system for IP packets as handled by DiffServ-compatible routers.
Page 137 MultiVOIP User Guide Technical Configuration (T1/E1) The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => VERS HLEN TYPE OF TOTAL LENGTH SERVICE IDENTIFICATION FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING …...
Page 138 Technical Configuration (T1/E1) MultiVOIP User Guide IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Enable DHCP Dynamic Host Configuration Protocol is a disabled by method for assigning IP default address and other IP parameters to computers on the IP network in a single message with great flexibility.
Page 139 MultiVOIP User Guide Technical Configuration (T1/E1) 7. Enable Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI.
Page 140 Technical Configuration (T1/E1) MultiVOIP User Guide 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Icon Shortcut Sidebar Ctrl + H...
Page 141 MultiVOIP User Guide Technical Configuration (T1/E1) In each field, enter the values that fit your particular network.
Page 142 Technical Configuration (T1/E1) MultiVOIP User Guide Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
Page 143 +3dB to Default value: -4 dB. Not to be High Tones -31dB & changed except under supervision of “mute” MultiTech’s Technical Support. DTMF Gain, +3dB to Default value: -7 dB. Not to be Low Tones -31dB & changed except under supervision of “mute”...
Page 144 Technical Configuration (T1/E1) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 When DTMF: Out of Band is (DTMF) selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. DTMF Out of When DTMF Out of Band is selected...
Page 145 MultiVOIP User Guide Technical Configuration (T1/E1) Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Auto- coder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max...
Page 146 Technical Configuration (T1/E1) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Determines whether silence Compression compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
Page 147 MultiVOIP User Guide Technical Configuration (T1/E1) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, The AutoCall option enables the local Offhook Offhook MultiVOIP to call a remote MultiVOIP Alert Alert without the user having to dial a Phone Directory Database number.
Page 148 Technical Configuration (T1/E1) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook Not supported in T1/E1 MultiVOIP Alert Timer units. Phone Not supported in T1/E1 MultiVOIP Number units.
Page 149 MultiVOIP User Guide Technical Configuration (T1/E1) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Buffer Parameters Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote , varying delays MultiVOIP...
Page 150: Modem Relay
Technical Configuration (T1/E1) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Buffer Parameters Maximum 60 to 400 The default maximum dynamic Jitter Value jitter buffer of 300 milliseconds is the maximum delay tolerable over a high jitter network.
Page 151 MultiVOIP User Guide Technical Configuration (T1/E1) Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect The Automatic Disconnection Parameters group has four options which can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average milli- inter-arrival packet deviation (in seconds...
Page 152 Technical Configuration (T1/E1) MultiVOIP User Guide 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “T1/E1/ISDN Parameters” Pulldown Icon Shortcut Sidebar Ctrl + T...
Page 153 MultiVOIP User Guide Technical Configuration (T1/E1) In each field, enter the values that fit your particular network.
Page 154 Technical Configuration (T1/E1) MultiVOIP User Guide T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
Page 155 MultiVOIP User Guide Technical Configuration (T1/E1) T1 Parameter Definitions Field Name Values Description T1/E1/ISDN North American standard. Long-Haul In Long-Haul Mode, the MultiVOIP Mode automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters.
Page 156 Technical Configuration (T1/E1) MultiVOIP User Guide T1 Parameter Definitions (cont’d) Field Name Values Description CAS Protocol E&M Immed Strt Channel Associated Signaling E&M Wink Start (CAS) is a method of incorporating telephony E&M Wink with signaling info into a T1 dial tone voice/data stream.
Page 157 MultiVOIP User Guide Technical Configuration (T1/E1) T1 Parameter Definitions (cont’d) Field Name Values Description Detect Flash This setting determines whether Hook or not the MultiVOIP responds to hook-flash signals. Detection Time 100 – 1500 Minimum hook-flash time that milliseconds will be interpreted as a valid flash by the MultiVOIP.
Page 158 Technical Configuration (T1/E1) MultiVOIP User Guide T1 Parameter Definitions (cont’d) ISDN Parameters Field Name Values Description Enable If digital connection is ISDN- ISDN-PRI PRI type, this box should be checked. When ISDN is enabled, the “CAS Protocols” field is grayed out (ISDN has its own signaling method).
Page 159 MultiVOIP User Guide Technical Configuration (T1/E1) T1 Parameter Definitions (cont’d) Field Name Values Description Line Build Out 0 dB, -7.5 dB, To reduce the crosstalk on -15 dB, -22.5 dB received signals, a transmit attenuator can be placed in the data path.
Page 160 Technical Configuration (T1/E1) MultiVOIP User Guide E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
Page 161 MultiVOIP User Guide Technical Configuration (T1/E1) E1 Parameter Definitions Field Name Values Description T1/E1/ISDN European standard. Long-Haul In Long-Haul Mode, the MultiVOIP Mode automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received.
Page 162 Technical Configuration (T1/E1) MultiVOIP User Guide E1 Parameter Definitions (cont’d) Field Name Values Description Channel Associated Signaling CAS Protocol E&M Immed Strt E&M Wink Start (CAS) is a method of incorporating telephony E&M Wink with signaling info into an E1 dial tone voice/data stream.
Page 163 MultiVOIP User Guide Technical Configuration (T1/E1) E1 Parameter Definitions (cont’d) Field Name Values Description Detect Flash This setting determines whether Hook or not the MultiVOIP responds to hook-flash signals. Detection Time 100 – 1500 Minimum hook-flash time that milliseconds will be interpreted as a valid flash by the MultiVOIP.
Page 164 Technical Configuration (T1/E1) MultiVOIP User Guide E1 Parameter Definitions (cont’d) ISDN Parameters Field Name Values Description Enable If digital connection is ISDN- ISDN-PRI PRI type, this box should be checked. When ISDN is enabled, the “CAS Protocols” field is grayed out (ISDN has its own signaling method).
Page 165 MultiVOIP User Guide Technical Configuration (T1/E1) E1 Parameter Definitions (cont’d) Field Name Values Description Line Build Out 0 dB, -7.5 dB, To reduce the crosstalk on -15 dB, -22.5 dB received signals, a transmit attenuator can be placed in the data path.
Page 166 Technical Configuration (T1/E1) MultiVOIP User Guide 10. Set ISDN Parameters (if applicable). These parameters are acces- sible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses.
Page 167 MultiVOIP User Guide Technical Configuration (T1/E1) 11. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent”...
Page 168 Technical Configuration (T1/E1) MultiVOIP User Guide In each field, enter the values that fit your particular system.
Page 169 MultiVOIP User Guide Technical Configuration (T1/E1) The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Description Enable SNMP Enables the SNMP code in the MultiVOIP Agent firmware of the . This MultiVOIP must be enabled for the to communicate with and be controllable by the MultiVoipManager software.
Page 170 Technical Configuration (T1/E1) MultiVOIP User Guide 12. Set Regional Parameters (Phone Signaling Tones & Cadences and setup for built-in Remote Configuration/Command Modem). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R...
Page 171 MultiVOIP User Guide Technical Configuration (T1/E1) The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), and ring tone. Remote Configuration/Command Modem.
Page 172 Technical Configuration (T1/E1) MultiVOIP User Guide The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ USA, Japan, UK, Name of a country or region that Region Custom uses a certain set of tone pairs for dial tone, ring tone, busy tone unobtainable tone (fast busy tone),...
Page 173 MultiVOIP User Guide Technical Configuration (T1/E1) “Regional Parameter” Definitions Field Name Values Description Frequency 1 frequency in Lower frequency of pair. Hertz Higher frequency of pair. Frequency 2 frequency in Hertz Gain 1 gain in dB Amplification factor of lower +3dB to –31dB frequency of pair.
Page 174 Technical Configuration (T1/E1) MultiVOIP User Guide “Regional Parameter” Definitions (cont’d) Field Name Values Description Cadence n/n/n/n On/off pattern of tone durations (msec) On/Off four integer time used to denote phone ringing, values in phone busy, connection milli-seconds; unobtainable (fast busy), and dial zero value for tone (continuous and described as dial-tone...
Page 175 MultiVOIP User Guide Technical Configuration (T1/E1) 13. Set Custom Tones and Cadences (optional) . The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial tones, busy-tones “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that they must hang up an off-hook phone) for your system.
Page 176 Technical Configuration (T1/E1) MultiVOIP User Guide The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone Identifies the type of telephony busy tone signaling tone for which ring tone, frequencies are being specified.
Page 177 MultiVOIP User Guide Technical Configuration (T1/E1) Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time On/off pattern of tone durations value in used to denote phone ringing, milli-seconds; phone busy, connection zero value for unobtainable tone (fast busy), dial-tone dial tone (which is continuous indicates...
Page 178 Technical Configuration (T1/E1) MultiVOIP User Guide 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.).
Page 179 MultiVOIP User Guide Technical Configuration (T1/E1) The SMTP Parameters screen is shown below.
Page 180 Technical Configuration (T1/E1) MultiVOIP User Guide “SMTP Parameters” Definitions Field Name Values Description Enable SMTP In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires If this checkbox is checked, the Authentication...
Page 181 MultiVOIP User Guide Technical Configuration (T1/E1) ..“SMTP Parameters” Definitions (cont’d) Field Name Values Description Mail Type text or html Mail type in which log reports will be sent. Subject text User specified. Subject line that will appear for all emailed log reports for this MultiVOIP unit.
Page 182 Technical Configuration (T1/E1) MultiVOIP User Guide The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports.
Page 183 MultiVOIP User Guide Technical Configuration (T1/E1) “Custom Fields” Definitions (cont’d) Field Description Field Description Digits put out by Prefix When selected, the Outbound Digits MultiVOIP onto Matched phonebook prefix the T1 or E1 line. matched in processing call will be listed in log.
Page 184 Technical Configuration (T1/E1) MultiVOIP User Guide...
Page 185 MultiVOIP User Guide Technical Configuration (T1/E1) 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A.
Page 186 Technical Configuration (T1/E1) MultiVOIP User Guide the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514. If you intend to use the MultiVOIP web browser GUI for configuration and control of MultiVOIP units, be aware that the web browser GUI does not support logs directly.
Page 187 MultiVOIP User Guide Technical Configuration (T1/E1) “Logs” Screen Definitions (cont’d) Field Name Values Description Filters (button) Click to access secondary screen on where console messages can be included/excluded by category and on a per-channel basis. (See the Console Messages Filter Settings screen on subsequent page.) Turn Off Logs Disables log reporting function.
Page 188 Technical Configuration (T1/E1) MultiVOIP User Guide To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
Page 189 MultiVOIP User Guide Technical Configuration (T1/E1) 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
Page 190 Technical Configuration (T1/E1) MultiVOIP User Guide In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID.
Page 191 MultiVOIP User Guide Technical Configuration (T1/E1) the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”).
Page 192 Technical Configuration (T1/E1) MultiVOIP User Guide The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select The channel to be configured is 1 (MVP- Channel selected here. 130/ 130FXS 1-2 (210); 1-4 (410);...
Page 193 MultiVOIP User Guide Technical Configuration (T1/E1) Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Select to enable Call Hold function in Enable voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some...
Page 194 Technical Configuration (T1/E1) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification is not the same as Caller Identification Enable ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to...
Page 195 MultiVOIP User Guide Technical Configuration (T1/E1) Supplementary Services Definitions (cont’d) Field Name Values Description Calling If the ‘home’ voip unit is originating Party, the call and Calling Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will be sent to the remote voip (CNI) unit being called.
Page 196 Technical Configuration (T1/E1) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Alerting If the ‘home’ voip unit is receiving the Party, call and Alerting Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the call is ringing.
Page 197 MultiVOIP User Guide Technical Configuration (T1/E1) Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, If the ‘home’ voip unit is receiving a Allowed call directed toward an already Name Type engaged channel or phone station and (CNI) Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is...
Page 198 Technical Configuration (T1/E1) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Connected If the ‘home’ voip unit is receiving a Party, call and Connected Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the attempted call has...
Page 199 MultiVOIP User Guide Technical Configuration (T1/E1) Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,”...
Page 200 Technical Configuration (T1/E1) MultiVOIP User Guide 17. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1.
Page 201 MultiVOIP User Guide Technical Configuration (T1/E1) 18. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing the “System Information” Screen Pulldown Icon Shortcut Sidebar Ctrl + Alt +Y...
Page 202 Technical Configuration (T1/E1) MultiVOIP User Guide This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the voip.
Page 203 MultiVOIP User Guide Technical Configuration (T1/E1) System Information Parameter Definitions Field Name Values Description Configur- Indicates version of MultiVOIP nn.nn.nn. ation Configuration software (which Version includes screens for IP Parameters, alpha- SNMP Parameters, SMTP Parameters, numeric Regional Parameters, etc. Phone Book Indicates the version of the inbound numeric Version...
Page 204 Technical Configuration (T1/E1) MultiVOIP User Guide The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 19. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
Page 205 MultiVOIP User Guide Technical Configuration (T1/E1) 20. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert.
Page 206: Chapter 6: Technical Configuration For Analog/Bri Multivoips (Mvp-130/130Fxs, Mvp-210, Mvp-410, Mvp-810 & Mvp- 410St/810St)
Chapter 6: Technical Configuration for Analog/BRI MultiVOIPs (MVP-130/130FXS, MVP-210, MVP-410, MVP-810 & MVP-410ST/810ST)
Page 207: Configuring The Analog/Bri Multivoip
MultiVOIP User Guide Technical Configuration (Analog/BRI) Configuring the Analog/BRI MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces.
Page 208 MultiVOIP configuration program. The MultiVoipManager program is on the MultiVOIP Product CD. Updates, when applicable, may be posted at on the MultiTech FTP site. To download, go to ftp://ftp.multitech.com/MultiVoip/. Web Browser Interface. The MultiVOIP web browser GUI gives access to the same commands and configuration parameters as are available in the MultiVOIP Windows GUI except for logging functions.
Page 209 MultiVOIP User Guide Technical Configuration (Analog/BRI) Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality.
Page 210: Local Configuration
Technical Configuration (Analog/BRI) MultiVOIP User Guide Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual).
Page 211: Analog Telephony Interface Parameters (For Mvp-130/130Fxs/210/410/810)
MultiVOIP User Guide Technical Configuration (Analog/BRI) Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.
Page 212: Isdn-Bri Telephony Parameters (For Mvp-410St/810St)
Technical Configuration (Analog/BRI) MultiVOIP User Guide ISDN-BRI Telephony Parameters (for MVP-410ST/810ST) The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: ISDN-BRI Phone Parameters Needed for: MVP810ST Ask phone company or MVP410ST telecom manager.
Page 213: Smtp Parameters (For Email Call Log Reporting)
MultiVOIP User Guide Technical Configuration (Analog/BRI) SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic Optional are to be sent by email SMTP Parameters Preparation Task: To: I.T. Department Ask Mail Server re: email account for VOIP administrator to set up email account (with password) for the...
Page 214: Local Configuration Procedure (Summary)
Technical Configuration (Analog/BRI) MultiVOIP User Guide Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting.
Page 215: Local Configuration Procedure (Detailed)
MultiVOIP User Guide Technical Configuration (Analog/BRI) 19. Create a User Default Configuration (optional). When technical configuration is complete, you will need to configure the MultiVOIP’s inbound and outbound phonebooks. This manual has separate chapters describing T1 Phonebook Configuration for North- American-influenced telephony settings and E1 Phonebook Configuration for Euro-influenced telephony settings.
Page 216 Technical Configuration (Analog/BRI) MultiVOIP User Guide 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)
Page 217 MultiVOIP User Guide Technical Configuration (Analog/BRI) In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program.
Page 218 Technical Configuration (Analog/BRI) MultiVOIP User Guide 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed.
Page 219 MultiVOIP User Guide Technical Configuration (Analog/BRI) 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3.
Page 220 Technical Configuration (Analog/BRI) MultiVOIP User Guide 6. Set IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I...
Page 221 MultiVOIP User Guide Technical Configuration (Analog/BRI) In each field, enter the values that fit your particular network.
Page 222 Technical Configuration (Analog/BRI) MultiVOIP User Guide The IP Parameters fields are described in the table below. IP Parameter Definitions Field Name Values Description DiffServ DiffServ PHB (Per Hop Behavior) values Parameter pertain to a differential prioritizing fields system for IP packets as handled by DiffServ-compatible routers.
Page 223 MultiVOIP User Guide Technical Configuration (Analog/BRI) The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => VERS HLEN TYPE OF TOTAL LENGTH SERVICE IDENTIFICATION FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING …...
Page 224 Technical Configuration (Analog/BRI) MultiVOIP User Guide IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Enable DHCP Dynamic Host Configuration Protocol is a disabled by method for assigning IP default address and other IP parameters to computers on the IP network in a single message with great flexibility.
Page 225 MultiVOIP User Guide Technical Configuration (Analog/BRI) IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields FTP Server MultiVOIP unit has an Enable FTP Server function so Default = disabled See “FTP Server that firmware and other File Transfers” in important operating Operation &...
Page 226 Technical Configuration (Analog/BRI) MultiVOIP User Guide 7. Enable Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI.
Page 227 MultiVOIP User Guide Technical Configuration (Analog/BRI) 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Icon Shortcut Sidebar Ctrl + H...
Page 228 Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular network.
Page 229 MultiVOIP User Guide Technical Configuration (Analog/BRI) Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
Page 230 +3dB to Default value: -4 dB. Not to be High Tones -31dB & changed except under supervision of “mute” MultiTech’s Technical Support. DTMF Gain, +3dB to Default value: -7 dB. Not to be Low Tones -31dB & changed except under supervision of “mute”...
Page 231 MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 When DTMF: Out of Band is selected, (DTMF) this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms.
Page 232 Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Auto- coder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max...
Page 233 MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Determines whether silence Compression compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
Page 234 Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, The AutoCall option enables the local Offhook Offhook MultiVOIP to call a remote MultiVOIP Alert Alert without the user having to dial a Phone Directory Database number.
Page 235 MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, (continued from previous page) Offhook Offhook Both functions apply on a channel-by- Alert Alert channel basis. It would not be appropriate for either of these functions to be applied to a channel that serves in a pool of available channels for general...
Page 236 Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook 0 – 3000 The length of time that must elapse Alert Timer seconds before the offhook alert is triggered and a call is automatically made to the phone number listed in the Phone Number field.
Page 237 MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote , varying delays MultiVOIP between packets may occur due to...
Page 238: Modem Relay
Technical Configuration (Analog/BRI) MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum 60 to 400 The maximum dynamic jitter buffer Jitter Value of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimizat- 0 to 12...
Page 239 MultiVOIP User Guide Technical Configuration (Analog/BRI) Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic The Automatic Disconnection Disconnect- group provides four options which can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average milli- inter-arrival packet deviation (in seconds...
Page 240 Technical Configuration (Analog/BRI) MultiVOIP User Guide Analog VOIPs 9a. ( ). Set Telephony Interface Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing Telephony Interface Parameters Pulldown Icon Shortcut Sidebar Ctrl + I...
Page 241 MultiVOIP User Guide Technical Configuration (Analog/BRI) In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various parameters grouped and organized by interface type.
Page 242 Technical Configuration (Analog/BRI) MultiVOIP User Guide Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
Page 243 MultiVOIP User Guide Technical Configuration (Analog/BRI) FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description FXS (Loop Enables FXS Loop Start Start)
Page 244 Technical Configuration (Analog/BRI) MultiVOIP User Guide FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Dialing Options fields Inter Digit 1 - 10 seconds This is the length of time that Timer the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the outbound phonebook for the number...
Page 245 MultiVOIP User Guide Technical Configuration (Analog/BRI) FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hook Options fields not applicable to FXS interface Generation . and Detection For a received flash hook to be Range 50 - 1500 regarded as such by the milliseconds MultiVOIP, its duration must...
Page 246 Technical Configuration (Analog/BRI) MultiVOIP User Guide FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller ID fields The forms of the ‘Caller Name’ Caller ID and ‘Caller Phone Number’ enable (cont’d) differ depending on the IP transmission protocol used (H.323, SIP, or SPP) and upon entries in the phonebook screens of the remote (CID...
Page 247 MultiVOIP User Guide Technical Configuration (Analog/BRI) FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
Page 248 Technical Configuration (Analog/BRI) MultiVOIP User Guide FXO Interface: Parameter Definitions* *Not applicable to MVP130FXS Field Name Values Description Interface, FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF. Inter Digit 1 to 10 seconds This is the length of time that...
Page 249 MultiVOIP User Guide Technical Configuration (Analog/BRI) FXO Interface: Parameter Definitions (cont’d) Field Name Values Description Dialing Options (cont’d) 50 to 20,000 The length of time between the Inter Digit Regeneration milliseconds outputting of DTMF digits. Time Default = 100 ms. There are three possible criteria FXO Disconnect On for disconnection under FXO:...
Page 250 Technical Configuration (Analog/BRI) MultiVOIP User Guide FXO Interface: Parameter Definitions (cont’d) Field Name Values Description FXO Disconnect On (cont’d) Disconnect tone pair These are DTMF tone pairs. Tone Sequence Values for first tone pair are: tone pair *, #, 0, 1-9, and A-D. Values for second tone pair are: none, 0, 1-9, A-D, *, and #.
Page 251 MultiVOIP User Guide Technical Configuration (Analog/BRI) FXO Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hook Options fields Generation 50 - 1500 Length of flash hook that will milliseconds be generated and sent out when the remote end initiates a flash hook and it is regenerated locally.
Page 252 Technical Configuration (Analog/BRI) MultiVOIP User Guide The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. CID Flow Call is received Call originates here here. at 1:42pm, May 31. Terminating Generating Central Office...
Page 253 MultiVOIP User Guide Technical Configuration (Analog/BRI) CID Flow Call is received Call originates here here. at 5:47pm, Sept 27. Central Office Terminating Generating VoIP VoIP without standard telephony Network xx xyy yz zz z x xxy yy zz zz J.Q. Pu b l i c J.Q.
Page 254 Technical Configuration (Analog/BRI) MultiVOIP User Guide CID Flow Call is received Call originates here here. at 6:17pm, Nov 15. Generating Central Office Terminating VoIP VoIP without standard telephony Network xxxyyyzzzz xxxyyyzzzz J.Q. Public J.Q. Public Caller ID service Clock: 11/15, 6:17pm phone of: Display shows: H.323 Protocol...
Page 255 MultiVOIP User Guide Technical Configuration (Analog/BRI) E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows.
Page 256 Technical Configuration (Analog/BRI) MultiVOIP User Guide E&M Interface Parameter Definitions *Not applicable to MVP130FXS Field Name Values Description Interface E&M enables E&M functionality Type Types 1-5. Refers to the type of E&M interface being used. Mode 2-wire or 4-wire Each E&M interface type can be either 2-wire or 4-wire audio.
Page 257 MultiVOIP User Guide Technical Configuration (Analog/BRI) E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options Inter Digit integer values, This is the length of time that Timer in seconds the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the phonebook for the number entered.
Page 258 Technical Configuration (Analog/BRI) MultiVOIP User Guide E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options (cont’d) Disconnect on Allows call on FXO port to be Call Progress disconnected when a PBX issues a Tone call-progress tone denoting that the phone station on the PBX that has been involved in the call has been hung up.
Page 259 MultiVOIP User Guide Technical Configuration (Analog/BRI) DID Parameters. The parameters applicable to the Direct Inward Dial (DID) telephony interface type are shown in the figure below and described in the table that follows. The DID interface allows one phone line to direct incoming calls to any one of several extensions without a switchboard operator.
Page 260 Technical Configuration (Analog/BRI) MultiVOIP User Guide DID Interface Parameter Definitions (cont’d) Field Name Values Description DID Options (cont’d) Start Modes Immediate Start, For Wink Start, the voip detects Wink Start, the off-hook condition. Then Delay Dial the voip reverses battery polarity for a specified time (140-290 ms;...
Page 261 MultiVOIP User Guide Technical Configuration (Analog/BRI) for ISDN-BRI MultiVOIP units 9b. ( ). Set ISDN Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing ISDN (BRI) Parameters Pulldown Icon Shortcut Sidebar Ctrl + T...
Page 262 Technical Configuration (Analog/BRI) MultiVOIP User Guide In the ISDN BRI Parameters screen, select one of the BRI interfaces and configure it for the particular implementation of ISDN that you will use. Configure each BRI interface per the requirements of your voip system.
Page 263 MultiVOIP User Guide Technical Configuration (Analog/BRI) Note that ISDN BRI parameters are applied on an interface-by-interface basis. However, once you have established a set of ISDN BRI parameters for a particular interface, you can apply this entire set of parameters to another interface by using the Copy Interface button and its dialog box.
Page 264 Technical Configuration (Analog/BRI) MultiVOIP User Guide ISDN-BRI Parameter Definitions Field Name Values Description Select BRI ISDNn In this field, you will choose which Interface ISDN port you are configuring. The for n= 1-2 (410ST) 410ST has two ISDN –BRI ports (or for n=1-4 (810ST) “interfaces”);...
Page 265 MultiVOIP User Guide Technical Configuration (Analog/BRI) ISDN-BRI Parameter Definitions (continued) Field Name Values Description Dialing Inter Digit Dialing options are relevant when the MultiVOIP provides dial tone either during Options Timer an overlap receiving mode or providing a (value in second dial tone.
Page 266 Technical Configuration (Analog/BRI) MultiVOIP User Guide ISDN-BRI Parameter Definitions (continued) Field Name Values Description Numbering Details Calling Party Number Support for the user to select the Calling Type: Party Number Type. Unknown, Local is valid only for AT5 operator – local International, (directory) number.
Page 267 MultiVOIP User Guide Technical Configuration (Analog/BRI) ISDN-BRI Parameter Definitions (continued) Field Name Values Description MSN Details Right most Multiple Subscriber Numbering (MSN) – In MSN n digits to be Euro-ISDN, and some country specific distinguished variants, it is possible to have several ISDN numbers for the same BRI or PRI connection.
Page 268 Technical Configuration (Analog/BRI) MultiVOIP User Guide Country and Operator options for the MVP-410ST/810ST voip units are listed below. Australia ETSI--A-law AUSTEL_1--A-law Europe ETSI--A-law ECMA_QSIG--A-law FT_VN6--A-law France FT_VN6--A-law Hong Kong HK_T EL A/mu, switch depndnt default = mu-law Italy ETSI--A-law Japan NTT--mu-law KDD--mu-law Korea...
Page 269 MultiVOIP User Guide Technical Configuration (Analog/BRI) 10. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent”...
Page 270 Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular system.
Page 271 MultiVOIP User Guide Technical Configuration (Analog/BRI) The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Description Enable SNMP Enables the SNMP code in the MultiVOIP Agent firmware of the . This MultiVOIP must be enabled for the to communicate with and be controllable by the MultiVoipManager software.
Page 272 Technical Configuration (Analog/BRI) MultiVOIP User Guide 11. Set Regional Parameters (Phone Signaling Tones & Cadences). ). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R...
Page 273 MultiVOIP User Guide Technical Configuration (Analog/BRI) The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), and ring tone. Remote Configuration/Command Modem.
Page 274 Technical Configuration (Analog/BRI) MultiVOIP User Guide The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ USA, Japan, UK, Name of a country or region that Region Custom uses a certain set of tone pairs for dial tone, ring tone, busy tone unobtainable tone (fast busy tone),...
Page 275 MultiVOIP User Guide Technical Configuration (Analog/BRI) “Regional Parameter” Definitions Field Name Values Description Country/ USA, Japan, UK, Name of a country or region that Region Custom uses a certain set of tone pairs for Note dial tone, ring tone, busy tone, and “Survivability”...
Page 276 Technical Configuration (Analog/BRI) MultiVOIP User Guide “Regional Parameter” Definitions (cont’d) Field Name Values Description Cadence n/n/n/n On/off pattern of tone durations (msec) On/Off four integer time used to denote phone ringing, values in phone busy, connection milli-seconds; unobtainable (fast busy), dial tone zero value for (“0”...
Page 277 MultiVOIP User Guide Technical Configuration (Analog/BRI) 12. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tonesdial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability”...
Page 278 Technical Configuration (Analog/BRI) MultiVOIP User Guide The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, Identifies the type of telephony busy tone, signaling tone for which ring tone, frequencies are being specified.
Page 279 MultiVOIP User Guide Technical Configuration (Analog/BRI) Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time On/off pattern of tone durations value in used to denote phone ringing, milli-seconds; phone busy, dial tone (“0” zero value for indicates continuous tone) dial-tone survivability and re-order.
Page 280 Technical Configuration (Analog/BRI) MultiVOIP User Guide 13. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.).
Page 281 MultiVOIP User Guide Technical Configuration (Analog/BRI) The SMTP Parameters screen is shown below “SMTP Parameters” Definitions Field Name Values Description Enable SMTP In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP”...
Page 282 Technical Configuration (Analog/BRI) MultiVOIP User Guide “SMTP Parameters” Definitions (cont’d) Field Name Values Description Password alpha- Login password for MultiVOIP numeric unit’s email account. This is the mail server’s IP address. Mail Server IP n.n.n.n This mail server must be accessible Address for n= 0 to on the IP network to which the...
Page 283 MultiVOIP User Guide Technical Configuration (Analog/BRI) The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports.
Page 284 Technical Configuration (Analog/BRI) MultiVOIP User Guide “Custom Fields” Definitions (cont’d) Field Description Field Description Digits put out by Prefix When selected, the Outbound Digits MultiVOIP onto Matched phonebook prefix the phone line. matched in processing the call will be listed in log. Call Successful or Status...
Page 285 MultiVOIP User Guide Technical Configuration (Analog/BRI)
Page 286 Technical Configuration (Analog/BRI) MultiVOIP User Guide 14. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A.
Page 287 MultiVOIP User Guide Technical Configuration (Analog/BRI) If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design.
Page 288 Technical Configuration (Analog/BRI) MultiVOIP User Guide “Logs” Screen Definitions Field Name Values Description Enable Allows MultiVOIP debugging messages to be Console read via a basic terminal program like Messages HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources.
Page 289 MultiVOIP User Guide Technical Configuration (Analog/BRI) To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
Page 290 Technical Configuration (Analog/BRI) MultiVOIP User Guide 15. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
Page 291 MultiVOIP User Guide Technical Configuration (Analog/BRI) In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID.
Page 292 Technical Configuration (Analog/BRI) MultiVOIP User Guide the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”).
Page 293 MultiVOIP User Guide Technical Configuration (Analog/BRI) The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select The channel to be configured is 1 (MVP- Channel selected here. 130/ 130FXS) 1-2 (210); 1-4 (410);...
Page 294 Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Select to enable Call Hold function in Enable voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some...
Page 295 MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification is not the same as Caller Identification Enable ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to...
Page 296 Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Calling If the ‘home’ voip unit is originating Party, the call and Calling Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will be sent to the remote voip (CNI) unit being called.
Page 297 MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Values Description Alerting If the ‘home’ voip unit is receiving the Party, call and Alerting Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the call is ringing.
Page 298 Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, If the ‘home’ voip unit is receiving a Allowed call directed toward an already Name Type engaged channel or phone station and (CNI) Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is...
Page 299 MultiVOIP User Guide Technical Configuration (Analog/BRI) Supplementary Services Definitions (cont’d) Field Name Values Description Connected If the ‘home’ voip unit is receiving a Party, call and Connected Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the attempted call has...
Page 300 Technical Configuration (Analog/BRI) MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,”...
Page 301 MultiVOIP User Guide Technical Configuration (Analog/BRI) 16. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1.
Page 302 Technical Configuration (Analog/BRI) MultiVOIP User Guide 17. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “System Information” Screen Pulldown Icon Shortcut Sidebar Ctrl + Alt +Y...
Page 303 MultiVOIP User Guide Technical Configuration (Analog/BRI) This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the voip.
Page 304 Technical Configuration (Analog/BRI) MultiVOIP User Guide System Information Parameter Definitions (cont’d) Field Name Values Description Configur- Indicates version of MultiVOIP nn.nn.nn. ation Configuration software (which Version includes screens for IP Parameters, alpha- SNMP Parameters, SMTP Parameters, numeric Regional Parameters, etc. Phone Book Indicates the version of the inbound numeric...
Page 305 MultiVOIP User Guide Technical Configuration (Analog/BRI) The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 18. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
Page 306 Technical Configuration (Analog/BRI) MultiVOIP User Guide 19. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert.
Page 307: Chapter 7: T1 Phonebook Configuration
Chapter 7: T1 Phonebook Configuration (North American Telephony Standards)
Page 308: Configuring The Mvp2410 Multivoip Phonebooks
T1 Phonebook Configuration MultiVOIP User Guide Configuring the MVP2410 MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
Page 309 MultiVOIP User Guide T1 PhoneBook Configuration adjacent area code, an area code different than the company’s office but still a local call from that office (e.g., Staten Island). The first type of call requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated entry in the Inbound phonebook of the New York VOIP.
Page 310 T1 Phonebook Configuration MultiVOIP User Guide Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound...
Page 311 MultiVOIP User Guide T1 PhoneBook Configuration Phonebook Sidebar Menu...
Page 312 T1 Phonebook Configuration MultiVOIP User Guide 1. Go to the PhoneBook Configuration screen (using either the sidebar or drop-down menu).
Page 313 MultiVOIP User Guide T1 PhoneBook Configuration In consultation with your VOIP administrator, enter the Gateway Name determine which protocol you will use (H.323, SIP, or SPP). Then fill in the IP address, signaling port, and other parameters, as needed. (The parameters needed for each protocol are different.) The table below describes all fields in the general PhoneBook Configuration screen.
Page 314 T1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) GateKeeper RAS Parameters Field Name Values Description RAS TTL in seconds The H.323 Gatekeeper “Time Value to Live” value. As soon as a MultiVOIP gateway registers with a gatekeeper (allowing the gatekeeper to control its call traffic) a countdown timer begins.
Page 315 MultiVOIP User Guide T1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Signaling for multiple phone Multiplexing calls can be carried on a single (Mux) port rather than opening a separate signaling port for each call.
Page 316 T1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Values: Y/N Parallel H.245 (FS + Tun) Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’...
Page 317 MultiVOIP User Guide T1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Signaling Port Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Use SIP Proxy Allows the MultiVOIP to work in conjunction with a proxy server.
Page 318 T1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Values: alphanumeric Password Description: Password for proxy server function. See “User Name” description above. Values: numeric (in seconds) Registration Description: This is the timeout interval for Time registration of the MultiVOIP with a SIP proxy server.
Page 319 MultiVOIP User Guide T1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) SPP voip systems can operate Mode Direct, in two modes: Client, or in the direct mode, where all Registrar voip gateways have static IP addresses assigned to them;...
Page 320 T1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Option fields are active Client Options only in registrar/client mode and only for client voip units. This is the IP address of the Registrar IP registrar voip to which this Address...
Page 321 MultiVOIP User Guide T1 PhoneBook Configuration About SPP Proxy/NAT Device Parameters SPP Client/Registrar System Client Voip Public Client Voip Public Private IP Registrar Proxy/NAT Network Voip Device Public IP Client Voip A Proxy/NAT device is sometim es used in a Client/Registrar SPP voip system Public where the registrar voip is in a private network but serves client voips on a...
Page 322 T1 Phonebook Configuration MultiVOIP User Guide 2. Select PhoneBook Modify and then select Outbound Phone Book/List Entries. Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain.
Page 323 MultiVOIP User Guide T1 PhoneBook Configuration 3. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MVP2410. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
Page 324 T1 Phonebook Configuration MultiVOIP User Guide The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field.
Page 325 MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Destination prefixes, Defines the beginning of Pattern area codes, dialing sequences for calls exchanges, that will be connected to line another VOIP in the system. numbers, Numbers beginning with extensions...
Page 326 T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Indicates whether or not Use Gatekeepr gatekeeper is used. The H.323 ID assigned to the Gateway alpha- destination MultiVOIP. Only H.323 ID numeric valid if “Use Gatekeeper”...
Page 327 MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without...
Page 328 T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Values: Use Registrar Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP...
Page 329 MultiVOIP User Guide T1 PhoneBook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
Page 330 T1 Phonebook Configuration MultiVOIP User Guide Alternate Routing Field Definitions Field Values Description Name Alternate n.n.n.n Alternate destination for outbound data traffic where in case of excessive delay in data transmission. Address n= 0-255 Round milliseconds The Round Trip Delay is the criterion for Trip judging when a data pathway is considered Delay...
Page 331 MultiVOIP User Guide T1 PhoneBook Configuration 4. Select and then select PhoneBook Modify Inbound PhoneBook | List Entries...
Page 332 T1 Phonebook Configuration MultiVOIP User Guide 5. The Add/Edit Inbound PhoneBook screen appears.
Page 333 MultiVOIP User Guide T1 PhoneBook Configuration Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Values Accept Any : Y/N Number Description:...
Page 334 T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Call Forward Parameters . When selected, Unconditional Forward Uncondit.; all calls received will be Condition Busy forwarded. No Resp. . When selected, calls Busy will be forwarded when station is busy.
Page 335 MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Ring Count When “No Response” is 0, 1, 2, 3, etc. condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding. Registration In an H.323 voip system, gateways can Option...
Page 336: T1 Phonebook Examples
T1 Phonebook Configuration MultiVOIP User Guide T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. 3 Sites, All-T1 Example Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple adjacent area codes;...
Page 337 MultiVOIP User Guide T1 PhoneBook Configuration An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, Company HQ. Minneapolis North Sub. area 763 Digital VoIP -5174 200.2.10.3 -5173 -5172 -5171 717-5170 Network Overlay Area Code: Baltimore Sales Ofc.
Page 338 T1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
Page 339 MultiVOIP User Guide T1 PhoneBook Configuration To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system.
Page 340 T1 Phonebook Configuration MultiVOIP User Guide Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999.
Page 341 MultiVOIP User Guide T1 PhoneBook Configuration The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .
Page 342: Configuring Mixed Digital/Analog Voip Systems
In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well. When legacy VOIP units are included, the VOIP administrator must handle two styles of phonebooks in the same VOIP network.
Page 343 MultiVOIP User Guide T1 PhoneBook Configuration The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks.
Page 344 T1 Phonebook Configuration MultiVOIP User Guide These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # IP Address Channel Comments -OR- Destination Pattern 200.2.9.8 Site B, FXS channel. 200.2.9.8 Site B, FXO channel.
Page 345 MultiVOIP User Guide T1 PhoneBook Configuration Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any available data channel to carry the call. Note 3. Note that Site F key system has only 30 extensions (x7400-7429).
Page 346 T1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Remove Comment Pattern Prefix Prefix Address 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# 200.2.9.8 To originate calls to Rochester local Note 3.
Page 347 MultiVOIP User Guide T1 PhoneBook Configuration Inbound Phonebook for MVP2410 Digital VOIP (Site D) Remove Channel Comment Prefix Prefix Number 1615 Allows phone users at remote Note 4. voip sites to call non-toll Note 5. numbers within the Site D area code (615;...
Page 348 T1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Remove Comment Pattern Prefix Prefix Address 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# 200.2.9.8 To originate calls to any PSTN Note 3.
Page 349 MultiVOIP User Guide T1 PhoneBook Configuration Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Channel Comment Prefix Prefix Number 1402 Access to Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F. 1402 Gives remote voip users access 263740 to extension of key phone 1402...
Page 350 T1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Remove Comment Pattern Prefix Prefix Address 200.2.9.7 To originate calls to Site A. 1507 1507 101# 200.2.9.8 To originate calls to any PSTN Note 3. phone in Rochester area using the FXO...
Page 351: Call Completion Summaries
MultiVOIP User Guide T1 PhoneBook Configuration Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Channel Comment Prefix Prefix Number Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3.
Page 352 T1 Phonebook Configuration MultiVOIP User Guide Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
Page 353 MultiVOIP User Guide T1 PhoneBook Configuration Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5.
Page 354: Variations In Pbx Characteristics
T1 Phonebook Configuration MultiVOIP User Guide Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”.
Page 355: Chapter 8: E1 Phonebook Configuration
Chapter 8: E1 Phonebook Configuration (European Telephony Standards)
Page 356: Mvp3010 Inbound And Outbound Multivoip Phonebooks
E1 Phonebook Configuration MultiVOIP User Guide MVP3010 Inbound and Outbound MultiVOIP Phonebooks Important The MultiVOIP’s Outbound phonebook Definition: lists the phone stations it can call; its Inbound phonebook describes the dialing sequences that can be used to call that MultiVOIP and how those calls will be directed.
Page 357: Free Calls: One Voip Site To Another
MultiVOIP User Guide E1 PhoneBook Configuration Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX.
Page 358: Local Rate Calls: Within Local Calling Area Of Remote Voip
E1 Phonebook Configuration MultiVOIP User Guide Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at local calling rates.
Page 359 MultiVOIP User Guide E1 PhoneBook Configuration Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates. United Kingdom Wren Clothing Co.
Page 360: National Rate Calls: Within Nation Of Remote Voip Site
E1 Phonebook Configuration MultiVOIP User Guide National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at national calling rates.
Page 361: Inbound Versus Outbound Phonebooks
MultiVOIP User Guide E1 PhoneBook Configuration Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates. United Kingdom Wren Clothing Co.
Page 362 E1 Phonebook Configuration MultiVOIP User Guide In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an Outbound Phonebook entry that describe the end-to-end connection. The phone station originating the call must be connected to the VOIP system. The Outbound Phonebook for that VOIP unit must have a destination pattern entry that includes the ‘called’...
Page 363 MultiVOIP User Guide E1 PhoneBook Configuration Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound...
Page 364: Phonebook Configuration Procedure
E1 Phonebook Configuration MultiVOIP User Guide Phonebook Sidebar Menu Phonebook Configuration Procedure 1. Go to the PhoneBook Configuration screen (using either the sidebar menu, drop-down menu, or icon).
Page 365 MultiVOIP User Guide E1 PhoneBook Configuration In consultation with your VOIP administrator, enter the Gateway Name determine which protocol you will use (H.323, SIP, or SPP).
Page 366 E1 Phonebook Configuration MultiVOIP User Guide Then fill in the IP address, signaling port, and other parameters, as needed. (The parameters needed for each protocol are different.) The table below describes all fields in the general PhoneBook Configuration screen. PhoneBook Configuration Parameter Definitions Field Name Values Description...
Page 367 MultiVOIP User Guide E1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) GateKeeper RAS Parameters Field Name Values Description RAS TTL in seconds The H.323 Gatekeeper “Time Value to Live” value. As soon as a MultiVOIP gateway registers with a gatekeeper (allowing the gatekeeper to control its call traffic) a countdown timer begins.
Page 368 E1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Signaling for multiple phone Multiplexing calls can be carried on a single (Mux) port rather than opening a separate signaling port for each call.
Page 369 MultiVOIP User Guide E1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Values: Y/N Parallel H.245 (FS + Tun) Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’...
Page 370 E1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Signaling Port 1 - 64000 Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Use SIP Proxy Allows the MultiVOIP to work in conjunction with a proxy...
Page 371 MultiVOIP User Guide E1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Values: alphanumeric Password Description: Password for proxy server function. See “User Name” description above. Values: numeric (in seconds) Registration Description: This is the timeout interval for Time registration of the MultiVOIP with a SIP proxy server.
Page 372 E1 Phonebook Configuration MultiVOIP User Guide PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) SPP voip systems can operate Mode Direct, in two modes: Client, or in the direct mode, where all Registrar voip gateways have static IP addresses assigned to them;...
Page 373 MultiVOIP User Guide E1 PhoneBook Configuration PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Option fields are active Client Options only in registrar/client mode and only for client voip units. This is the IP address of the Registrar IP n.n.n.n registrar voip to which this...
Page 374 E1 Phonebook Configuration MultiVOIP User Guide 2. Select PhoneBook Modify and then select Outbound Phone Book/List Entries. Click Add.
Page 375 MultiVOIP User Guide E1 PhoneBook Configuration 3. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MVP3010. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
Page 376 E1 Phonebook Configuration MultiVOIP User Guide The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field.
Page 377 MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Defines the beginning of Destination prefixes, Pattern area codes, dialing sequences for calls exchanges, that will be connected to line another VOIP in the system. numbers, Numbers beginning with extensions...
Page 378 E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Indicates whether or not Use Gatekeepr gatekeeper is used. The H.323 ID assigned to the Gateway H.323 alpha- destination MultiVOIP. Only numeric valid if “Use Gatekeeper”...
Page 379 MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without...
Page 380 E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Def’ns (cont’d) Field Name Values Description SPP Fields Values: Use Registrar Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP...
Page 381 MultiVOIP User Guide E1 PhoneBook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
Page 382 E1 Phonebook Configuration MultiVOIP User Guide Alternate Routing Field Definitions Field Values Description Name Alternate n.n.n.n Alternate destination for outbound data traffic where in case of excessive delay in data transmission. Address n= 0-255 Round milliseconds The Round Trip Delay is the criterion for Trip judging when a data pathway is considered Delay...
Page 383 MultiVOIP User Guide E1 PhoneBook Configuration 5. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MVP3010. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
Page 384 E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions Field Values Description Name Accept When checked, “Any Number” appears as the value in the Remove Prefix field. Number The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
Page 385 MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description E1 channel number to which Channel 1-30, or the call will be assigned as it Number “Hunting” enters the local telephony equipment (often a local PBX). “Hunting”...
Page 386 E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forward Phone number or IP address to which calls Destination will be directed. IP address, For H.323 calls, the Forward Destination can phone number, be either a Phone Number of an IP Address.
Page 387: E1 Phonebook Examples
MultiVOIP User Guide E1 PhoneBook Configuration Remember that the initial MVP3010 setup must be done locally or via the built-in Remote Configuration/Command Modem using the MultiVOIP program. However, after the initial configuration is complete, all of the MVP3010 units in the VOIP system can be configured, re-configured, and updated from one location using the MultiVOIP web GUI software program or the MultiVOIP program (in conjunction with the built-in modem).
Page 388 E1 Phonebook Configuration MultiVOIP User Guide France Country Code: 33 Lille Paris: Area 01 Reims Rouen Nantes Strasbourg Lyon Bordeaux Toulouse Marseille...
Page 389 MultiVOIP User Guide E1 PhoneBook Configuration The Netherlands Country Code: 31 Groningen Leeuwarden Texel 0222 Den Helder 0223 038 Zwolle 0299 Purmerend Beverwijk 0251 Haarlem 023 020 Amsterdam Aalsmeer0297 0294 Weesp Enschede The Hague Arnhem Rotterdam 0118 Middelburg Eindhoven Maastricht...
Page 390 E1 Phonebook Configuration MultiVOIP User Guide An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 Digital VoIP -5174 200.2.10.3 -5173 -5172 -5171 Network 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01...
Page 391 MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is shown below. NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook.
Page 392 E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.
Page 393 MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.
Page 394: Configuring Digital & Analog Voips In Same System
In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well. When legacy VOIP units are included, the VOIP administrator must handle two styles of phonebooks in the same VOIP network.
Page 395 MultiVOIP User Guide E1 PhoneBook Configuration The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks.
Page 396 E1 Phonebook Configuration MultiVOIP User Guide Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # IP Address Channel Comments -OR- Destination Pattern 0207 200.2.9.9 Gives remote voip users (Note 2.) access to phone numbers xxxx in 0207 area code (Inner London) in which Site D is located.
Page 397 MultiVOIP User Guide E1 PhoneBook Configuration The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Remov Comment Pattern Prefix Address Prefix 200.2.9.7 To originate calls to Site A (Birmingham). 901189 901189 101# 200.2.9.8...
Page 398 E1 Phonebook Configuration MultiVOIP User Guide The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP (Site D) Remove Channel Comments Prefix Prefix Number 0207 Allows phone users at remote voip sites Note 4. to call local numbers (those within the Note 5.
Page 399 MultiVOIP User Guide E1 PhoneBook Configuration Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Remove Comment Pattern Prefix Prefix Address 200.2.9.7 To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls to any PSTN Note 3.
Page 400 E1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Channel Comment Prefix Prefix Number 01822 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 0182 Gives remote voip users, access to extensions of key phone system atTavistock office.
Page 401 MultiVOIP User Guide E1 PhoneBook Configuration Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Remove Comment Pattern Prefix Prefix Address 200.2.9.7 To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls to any PSTN Note 3.
Page 402: Call Completion Summaries
E1 Phonebook Configuration MultiVOIP User Guide Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Channel Comment Prefix Prefix Number Call Completion Summaries Site A calling Site C, Method 1 Dial 101. Hear dial tone from Site B. Dial 9435632. Await completion.
Page 403 MultiVOIP User Guide E1 PhoneBook Configuration Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
Page 404 E1 Phonebook Configuration MultiVOIP User Guide Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263742.
Page 405: Variations In Pbx Characteristics
MultiVOIP User Guide E1 PhoneBook Configuration Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Phonebook to facilitate origination of the call, would be “3”. The string 02073988 is added, preceding the “3”.
Page 406: International Telephony Numbering Plan Resources
E1 Phonebook Configuration MultiVOIP User Guide International Telephony Numbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established; new service categories have been established (for example, to accommodate GSM, personal numbering, corporate numbering, etc.).
Page 407 MultiVOIP User Guide E1 PhoneBook Configuration Description http://kropla.com/phones.htm Guide to international use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. http://www.eto.dk/ European Telecommunications Office. Primarily concerned with mobile/wireless radiotelephony, GSM, etc.
Page 408: Chapter 9: Analog/Bri Phonebook Configuration
Chapter 9: Analog/BRI Phonebook Configuration...
Page 409 MultiVOIP User Guide Operation & Maintenance Phonebooks for Series II analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810) and BRI MultiVOIP units (MVP410ST/810ST) are, in principle, configured the same as phonebooks for digital MultiVOIP products that would operate in the same environment (under either North American or European telephony standards, T1 or E1).
Page 410: Chapter 10: Operation And Maintenance
Chapter 10: Operation and Maintenance...
Page 411: Operation And Maintenance
MultiVOIP User Guide Operation & Maintenance Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance.
Page 412 Operation and Maintenance MultiVOIP User Guide System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the alpha- voip. The boot code version is numeric independent of the software version.
Page 413 MultiVOIP User Guide Operation & Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen...
Page 414: Statistics Screens
Operation and Maintenance MultiVOIP User Guide Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle.
Page 415 MultiVOIP User Guide Operation & Maintenance The Call Progress Details Screen...
Page 416 Operation and Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions Field Name Values Description Channel Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed. Call Details Duration Hours:...
Page 417 MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway alphanumeric Identifier for the VOIP gateway Name string that handled this call. IP Address x.x.x.x, IP address from which the call where x has a was received.
Page 418 Operation and Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
Page 419 MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status This field shows the identifier and Caller ID There are four values: status of a remote voip (which has “Calling Party Call Name Identification enabled) + identifier”;...
Page 420: About Logs
Operation and Maintenance MultiVOIP User Guide About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Alt + L...
Page 421 MultiVOIP User Guide Operation & Maintenance The Logs Screen...
Page 422 Operation and Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time dd:mm:yyyy The starting time of the call (event).
Page 423 MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) Packets loss integer value The number of voice packets (lost) from this call that were lost after being received from the IP network.
Page 424 Operation and Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred phone number Number of party called in string transfer. Call Forwarded phone number Number of party called in string forwarding.
Page 425: About Ip Statistics
MultiVOIP User Guide Operation & Maintenance About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Alt + I IP Statistics Screen...
Page 426 Operation and Maintenance MultiVOIP User Guide IP Statistics: Field Definitions Field Values Description Name UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data.
Page 427 MultiVOIP User Guide Operation & Maintenance IP Statistics: Field Definitions (cont’d) Field Values Description Name Total Packets Sum of data packets of all types. (cont’d) Received integer Total number of error-laden packets with value received by this VOIP gateway since the Errors last “clearing”...
Page 428 Operation and Maintenance MultiVOIP User Guide IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit integer Number of RTP packets transmitted by value this VOIP gateway since the last “clearing”...
Page 429: About Link Management
MultiVOIP User Guide Operation & Maintenance About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
Page 430 Operation and Maintenance MultiVOIP User Guide Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to a.b.c.d This is the IP address of the target Ping 0-255 endpoint to be pinged. No. of Pings 1-999 This field determines how many pings will be generated by the Start Now command.
Page 431 MultiVOIP User Guide Operation & Maintenance Link Management screen Field Definitions (cont’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address a.b.c.d Target of ping. column 0-255 No. of Pings as listed Number of pings sent to target Sent endpoint.
Page 432: About Packetization Time
Operation and Maintenance MultiVOIP User Guide About Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main voip software screen.
Page 433 MultiVOIP User Guide Operation & Maintenance Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in Kbps); Increments (in Kbps) {default value} G711, G726, G727 5-120...
Page 434 Operation and Maintenance MultiVOIP User Guide Once the packetization rate has been set for one channel, it can be copied into other channels.
Page 435: About T1/E1 And Bri Statistics
MultiVOIP User Guide Operation & Maintenance About T1/E1 and BRI Statistics Accessing T1 Statistics Pulldown Icon Shortcut Sidebar Alt + T The T1 and E1 Statistics screens are only accessible and applicable for the MVP2410, and MVP3010. The BRI statistics screens are only accessible and applicable for the MVP410ST and MVP810ST...
Page 436 Operation and Maintenance MultiVOIP User Guide T1 Statistics Screen...
Page 437 MultiVOIP User Guide Operation & Maintenance T1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset.
Page 438 Operation and Maintenance MultiVOIP User Guide T1 Statistics: Field Definitions (cont’d) Field Values Description Name Yellow Tally since last The alarm signal sent by a remote T1/E1 Alarm reset. device to indicate that it sees no receive signal or cannot synchronize on the receive signal.
Page 439 MultiVOIP User Guide Operation & Maintenance T1 Statistics: Field Definitions (cont’d) Field Values Description Name Two successive pulses of the same Bipolar Integer tally of polarity have been received and these Violation violation count pulses are not part of zero substitution. since last reset.
Page 440 Operation and Maintenance MultiVOIP User Guide E1 Statistics Screen E1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset.
Page 441 MultiVOIP User Guide Operation & Maintenance E1 Statistics: Field Definitions (cont’d) Field Values Description Name Detected alarm indication signal in Receive timeslot 16 according to ITU-T G.775. Timeslot 16 Indicates the incoming time slot 16 Alarm contains less than 4 zeros in each of Indication two consecutive time slot 16 Signal...
Page 442 Operation and Maintenance MultiVOIP User Guide E1 Statistics: Field Definitions (cont’d) Field Values Description Name Receive The framing pattern '0000' in 2 Timeslot 16 consecutive CAS multiframes were not Loss of found or in all time slot 16 of the previous MultiFrame multiframe all bits were reset.
Page 443 MultiVOIP User Guide Operation & Maintenance ISDN BRI Statistics Screen...
Page 444 Operation and Maintenance MultiVOIP User Guide ISDN BRI Statistics: Field Definitions Field Values Description Name Select BRI ISDNn In this field, you can choose the ISDN Interface port for which you want to view the For n=1-2 (410ST) status. The 410ST has two ISDN –BRI For n-1-4 (810ST) ports (or “interfaces”);...
Page 445 MultiVOIP User Guide Operation & Maintenance ISDN BRI Statistics: Field Definitions (continued) Field Values Description Name Switch Information: TEI Assignment TEI 0 0-63 Displays the value for each TEI (point-to-point through assigned to the BRI port. The TEI assignments TEI 7 (Terminal Endpoint Identifier) uniquely 64-126 (automatic...
Page 446 Operation and Maintenance MultiVOIP User Guide ISDN BRI Statistics: Field Definitions (continued) Field Values Description Name Switch Information: SPID 1 SPID for channel 1 of the BRI numeric (SPID 1 interface. Otherwise, same as number) SPID0 description above. Indicates whether SPID1 is correct, Not Checked, Status incorrect, or not being checked.
Page 447: About Registered Gateway Details
MultiVOIP User Guide Operation & Maintenance About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the PhoneBook Configuration screen and in the Add/Edit Outbound PhoneBook screen.
Page 448 Operation and Maintenance MultiVOIP User Guide Registered Gateway Details: Field Definitions Field Values Description Name Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack.
Page 449: Multivoip Program Menu Items
MultiVOIP User Guide Operation & Maintenance MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu.
Page 450 Operation and Maintenance MultiVOIP User Guide MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download Firmware Select this to download new versions of firmware as enhancements become available.
Page 451: Configuration Option
MultiVOIP unit. When new versions of the MultiVoip software become available, they will be posted on MultiTech’s web or FTP sites. Although transferring updated program files from the MultiTech web/FTP site to the user’s PC can generally be considered a download (from the perspective of the PC), this type of download cannot be initiated from the MultiVoip software’s Program menu command set.
Page 452: Date And Time Setup
PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques. For example, you can access updated...
Page 453 MultiVOIP User Guide Operation & Maintenance If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware that can be downloaded. If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on Firmware to find MultiVOIP resources.
Page 454 Operation and Maintenance MultiVOIP User Guide Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual.
Page 455 MultiVOIP User Guide Operation & Maintenance Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
Page 456: Implementing A Software Upgrade
Operation and Maintenance MultiVOIP User Guide Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the MultiVOIP unit. When using the MultiVOIP Windows GUI, firmware and factory default settings can also be transferred from controller PC to MultiVOIP piecemeal using separate commands.
Page 457: Downloading Firmware
PC’s MultiVOIP directory into the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the MultiTech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command.
Page 458 Operation and Maintenance MultiVOIP User Guide 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware.
Page 459 MultiVOIP User Guide Operation & Maintenance 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest) “.bin” file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer.
Page 460: Downloading Factory Defaults
Operation and Maintenance MultiVOIP User Guide Downloading Factory Defaults 1. The MultiVoip Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults.
Page 461 MultiVOIP User Guide Operation & Maintenance 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults.
Page 462: Downloading Ifm Firmware (Analog Voips Only)
Operation and Maintenance MultiVOIP User Guide 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6.
Page 463 MultiVOIP User Guide Operation & Maintenance might indicate that a phone is off hook (FXS) or that an incoming ring is present (FXO). The IFM receives operating instructions from the voip’s main processor. For example, the IFM might be instructed to ring the phone (FXS) or seize the line (FXO).
Page 464 Operation and Maintenance MultiVOIP User Guide 6. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (Only in very special circumstances would different IFMs in the same voip be loaded with different IFM firmware.) 7.
Page 465 MultiVOIP User Guide Operation & Maintenance 8. Then a completion screen entitled IFM Test will appear. Click OK. 9. The MultiVOIP will reboot itself. When the reboot is complete, the MultiVOIP Configuration screen will close. 10. The IFM firmware downloading process is complete.
Page 466: Setting And Downloading User Defaults
Operation and Maintenance MultiVOIP User Guide Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary.
Page 467 MultiVOIP User Guide Operation & Maintenance 4. Progress bars will appear during the file transfer process. 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself.
Page 468: Setting A Password (Windows Gui)
NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or unretrievable, the user must contact MultiTech Tech Support in order to resume use of the MultiVOIP unit. 1. The MultiVoip configuration program must be off when invoking...
Page 469 MultiVOIP User Guide Operation & Maintenance 2. To invoke the Set Password command, go to Start | Programs | MVP____ x.xx | Set Password. 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the MultiVOIP (which is done automatically).
Page 470 MultiVOIP User Guide NOTE: Be sure to write down your password in a convenient but secure place. If the password is forgotten, contact MultiTech Technical Support for advice. Click OK. 5. A message will appear indicating that a password has been set successfully.
Page 471 MultiVOIP User Guide Operation & Maintenance 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the MultiVOIP software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP.
Page 472: Setting A Password (Web Browser Gui)
MultiVOIP web browser GUI. NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or unretrievable, the user must contact MultiTech Tech Support in order to resume use of the MultiVOIP web browser GUI.
Page 473: Un-Installing The Multivoip Software
MultiVOIP User Guide Operation & Maintenance Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions may vary). 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
Page 474 Operation and Maintenance MultiVOIP User Guide 3. A special warning message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes. 4. A completion screen will appear. Click Finish.
Page 475: Upgrading Software
MultiVOIP User Guide Operation & Maintenance Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and factory default configuration settings. As such, Upgrade Software implements the functions of both Download Firmware and Download Factory Defaults in a single command.
Page 476: Ftp Server File Transfers ("Downloads")
MultiVOIP User Guide FTP Server File Transfers (“Downloads”) With the 4.03/6.03 software release, MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer or Netscape, used in conjunction with...
Page 477 MultiVOIP User Guide Operation & Maintenance To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network.
Page 478 FTP file transmissions in response to a single command (the transfers may occur serially however). Although MultiTech does not provide an FTP client program with the MultiVOIP software or endorse any particular FTP client program, we remind our readers that adequate FTP programs are readily available under retail, shareware and freeware licenses.
Page 479 MultiVOIP User Guide Operation & Maintenance 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension).
Page 480 Operation and Maintenance MultiVOIP User Guide 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a browser, the address must be preceded by “ftp://”...
Page 481 MultiVOIP User Guide Operation & Maintenance 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
Page 482 Operation and Maintenance MultiVOIP User Guide 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version...
Page 483 MultiVOIP User Guide Operation & Maintenance You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories.
Page 484 Operation and Maintenance MultiVOIP User Guide 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
Page 485 MultiVOIP User Guide Operation & Maintenance Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the MultiVOIP. 10.
Page 486: Web Browser Interface
Operation and Maintenance MultiVOIP User Guide Web Browser Interface Beginning with the 4.03/6.03 software release, you can control the MultiVOIP unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6 and Netscape6. MultiVOIP Web Browser GUI Overview Remote configuration and control Function...
Page 487 MultiVOIP User Guide Operation & Maintenance The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI.
Page 488 Operation and Maintenance MultiVOIP User Guide The graphic layout of the web GUI is also somewhat larger-scale than that of the Windows GUI. For that reason, it’s helpful to use as large of a video monitor as possible. The primary advantage of the web GUI is remote access for control and configuration.
Page 489 MultiVOIP User Guide Operation & Maintenance During the installation, you must specify which browser you’ll use in the Select Browsers screen. When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web).
Page 490 Operation and Maintenance MultiVOIP User Guide After the Java program has been installed, you can access the MultiVOIP using the web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Enter a password when prompted. (A password is needed here only if password has been set for the local Windows GUI or for the MultiVOIP’s FTP Server function.
Page 491: Syslog Server Functions
MultiTech Systems does not endorse any particular SysLog client program. SysLog client programs by qualified providers should suffice for use with MultiVOIP units. Kiwi’s brief description of their SysLog program is as follows: “Kiwi Syslog Daemon is a freeware Syslog...
Page 492 Operation and Maintenance MultiVOIP User Guide Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
Page 493 MultiVOIP User Guide Operation & Maintenance Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (like MultiVoipManager), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).
Page 494: Chapter 11: Regulatory Information
Chapter 11: Regulatory Information...
Page 495: Emc, Safety, And R&Tte Directive Compliance
MultiVOIP User Guide Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use...
Page 496: Industry Canada
Regulatory Information MultiVOIP User Guide Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Page 497: Canadian Limitations Notice
MultiVOIP User Guide Regulatory Information may request you to remove the equipment form t network until the problem is resolved. 7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.
Page 498: Appendix A: Expansion Card Installation (Mvp24-48 & Mvp30-60)
Appendix A: Expansion Card Installation (MVP24-48 & MVP30-60)
Page 499: Installation
MultiVOIP User Guide T1/E1 Expansion Cards Installation Both the MVP2410 and the MVP3010 use the same mechanical chassis. This chassis accommodates a second MultiVOIP circuit card or motherboard module. The add-on module for the MVP2410 is the MVP24-48 product; the add-on module for the MVP3010 is the MVP30- 60 product.
Page 500: Power Cable
T1/E1 Expansion Cards MultiVOIP User Guide Power Cable Molex Connector Figure A-2: MVP2410/3010 Chassis (top/rear view) 4. While keeping the power cable out of the way, fit the MVP24-48 or MVP30-60 card into the grooves of the expansion slot. Push it in far enough to allow connection of the power cable to the receptacle on the vertical plate of the expansion card.
Page 501: Operation
MultiVOIP User Guide T1/E1 Expansion Cards Operation The MVP2410/3010 front panel has two sets of identical LEDs. In the MVP2410/3010 without an expansion card, only the left-hand set of LEDs is functional. However, when the MultiVOIP unit has been upgraded with an MVP24-48 or MVP30-60 expansion card, the right- hand set of LEDs will also become active.
Page 502: Appendix B: Cable Pinouts
Appendix B: Cable Pinouts...
Page 503: Appendix B: Cable Pinouts
MultiVOIP User Guide Cable Pinouts Appendix B: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 3,112 3,112 &/($5726(1' 7R'7( 7R&RPPDQG 3RUW&RQQHFWRU 'HYLFH 75$160,7'$7$ HJ3& 5(&(,9('$7$ 6,*1$/*5281' RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software).
Page 504: T1/E1 Connector
Cable Pinouts MultiVOIP User Guide T1/E1 Connector T1/E1 Connector Receive Pair (from line) Transmit Pair (to line) Voice/Fax Channel Connectors Pin Functions (E&M Interface) Descr Function Input Output 4-Wire Output 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output)
Page 505 MultiVOIP User Guide Cable Pinouts Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description Ring Ring...
Page 506: Isdn Bri Rj-45 Pinout Information
Cable Pinouts MultiVOIP User Guide ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable.
Page 507: Isdn Interfaces: "St" And "U
MultiVOIP User Guide Cable Pinouts ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to connect these units to any network equipment that has the “U” ISDN interface. In the UK, and in many European countries, the telco supplies an NT1 device for ISDN-BRI service.
Page 508: Appendix C: Tcp/Udp Port Assignments
Appendix C: TCP/UDP Port Assignments...
Page 509: Well Known Port Numbers
MultiVOIP User Guide Cable Pinouts Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged...
Page 510: Appendix D: Installation Instructions For Mvp428 Upgrade Card
Appendix D: Installation Instructions for MVP428 Upgrade Card...
Page 511: Installation Instructions For Mvp428 Upgrade Card
MultiVOIP User Guide 8-Channel Analog Expansion Card Installation Instructions for MVP428 Upgrade Card In this procedure, you will install an additional circuit board into the MVP410, converting it from a 4-channel voip to an 8-channel voip. Summary (A) Attach four standoffs to main circuit card. (B) Mate the 60-pin connectors (male connector on main circuit card;...
Page 512 8-Channel Analog Expansion Card MultiVOIP User Guide 3. Using a Phillips driver, remove the three screws that secure the main circuit board and back panel assembly to the chassis. NOTE: Follow standard ESD precautions to protect the circuit board from static electricity damage.
Page 513 MultiVOIP User Guide 8-Channel Analog Expansion Card 8. On the phone-jack side of the circuit card, three screws attach the circuit card to the back panel. Two of these screws are adjacent to the four phone- jack pairs. Remove these two screws. Screw locations (2) at phone-jack edge of board.
Page 514 8-Channel Analog Expansion Card MultiVOIP User Guide 11. Locate the male 60-pin vertical connector near the LED edge of the main circuit card. Check that pins are straight and evenly spaced. If not, then correct for straightness and spacing. Locate the 60-pin female connector on the upgrade circuit card.
Page 515: Index
MultiVOIP User Guide Index INDEX accessing logs screen ( analog ........286 T1/E1 ........185 Alternate Phone Number field, SPP accessing Regional Parameters E1 ..........380 analog ........272 Alternate Phone Number, SPP T1/E1 ........170 T1 ..........328 accessing Registered Gateway Details A ...
Page 516 Index MultiVOIP User Guide Add/Edit Inbound Phonebook screen Total Digits ....... 377 E1 ..........384 Transport Protocol (SIP) ... 379 T1 ..........333 Use Gatekeeper ....378, 380 Add/Edit Inbound Phonebook screen Use Proxy (SIP) ......379 fields (E1) Add/Edit Outbound Phonebook fields Accept Any Number ....
Page 517 MultiVOIP User Guide Index Supplementary Services (analog) analog telephony interface parameters ......297, 298, 299 ..........211 Supplementary Services (T1/E1) Annex E field ......196, 197, 198 E1 ..........369 Allowed Name Type (analog) T1 ..........316 Alerting Party.... 297, 298, 299 Append SIP Proxy Domain Name in Calling Party ......
Page 518 Index MultiVOIP User Guide analog models ......32 Bytes Sent (call progress) field ..416 analog, MVP130 ......33 Bytes Sent (SMTP logs) field BRI models ......... 39 analog ........283 MVP-210 ........107 T1/E1 ........182 MVP-410/810 ......99 Bytes sent (statistics, logs) field ..
Page 519 MultiVOIP User Guide Index analog ........276 Calling Party ......195 T1/E1 ........174 Call Name Identification (analog) . 291 cadences, custom Call Name Identification (T1/E1) . 190 T1.E1 ........ 177, 279 Call On Hold T1/E1 ........175 Call Progress Details (statistics) cadences, signaling field .......
Page 520 Index MultiVOIP User Guide T1/E1 ........192 Canadian Limitations Notice Call Transfer music jingle during hold (regulatory) ....... 497 analog ........293 CAS Protocol field T1/E1 ........192 E1 ..........162 Call Transferred To T1 ..........156 logs (statistics) field ....424 CAS vs.
Page 521 MultiVOIP User Guide Index T1/E1 ........182 and Regional Parameters screen coder (T1/E1) (analog) ......214, 273 bandwidth, max ......145 and Regional Parameters screen G.711 ........145 (T1/E1) ....128, 170, 171 G.723.1 ........145 Command Modem G.726 ........145 setup for ........
Page 522 Index MultiVOIP User Guide configuration of voip (analog) confirmation of ......81 local versus remote ....208 confirming with remote voip . 50, 63 configuration of voip (T1/E1) pinging and ........82 local versus remote ... 122, 123 connectivity test ......78 Configuration option description Consecutive Packets Lost field (MultiVOIP program menu) ..
Page 523 MultiVOIP User Guide Index E1/ISDN ........164 Options ........284 country codes ........70 Description (callee) ....284 Country definitions Description (caller) ....284 ISDN-BRI ......... 268 Duration ........283 Country field From Gateway Number ..... 284 ISDN-BRI ......... 265 From IP Address .......
Page 524 Index MultiVOIP User Guide Cadence 2 ......... 177 Default (Supplementary Services) Cadence 3 ......... 177 field Cadence 4 ......... 177 analog ........300 Custom Tone-Pair Settings definitions T1/E1 ........199 analog ........ 278, 279 Default (Voice/FAX) field T1/E1 ........ 176, 177 analog ........
Page 525 MultiVOIP User Guide Index T1 ..........308 DID-DPO Interface Parameter Detection Flash Hook field definitions ......... 259 E1 ..........163 DID-DPO Interface Parameter fields T1 ..........157 Inter Digit Timer (dialing) ..260 Detection Range, Flash Hook Options Start Modes ....... 259 field Wink Timer .......
Page 526 Index MultiVOIP User Guide Download User Defaults (program T1/E1 ........149 menu option) , command ..466 Dynamic Jitter field group Download User Defaults option analog ........237 description (MultiVOIP program T1/E1 ........149 menu) ........450 Dynamic Jitter fields downloading firmware, machine analog ........
Page 527 MultiVOIP User Guide Index Bipolar Variation ...... 442 quick ..........50 Blue Alarm ....... 440 T1/E1 ........ 127, 178 Excessive Zeroes ...... 442 email log reports Loss of Frame Alignment ..440 analog ........280 Loss of MultiFrame Alignment 441 quick ..........
Page 528 Index MultiVOIP User Guide analog ........280 T1 models ........12 T1/E1 ........178 failover (PSTN) feature ....330 enabling web browser GUI FAQ for MultiVOIPs ...... 10 analog ........59, 226 fast busy (unobtainable) tones T1/E1 ........139 analog ........ 175, 277 Error Correction (SMTP logs) Fast Connect ...
Page 529 MultiVOIP User Guide Index T1 ..........17 analog ........231 Filters (Console Message Settings) T1/E1 ........144 analog ........289 Frame Search Restart Flag (T1 stats) T1/E1 ........188 field ........... 438 Filters button (Console Message Frame Type field Settings) analog ........
Page 530 Index MultiVOIP User Guide T1/E1 ........138 FXO Parameter fields FTP Server function Caller ID enable ......251 as added feature ......476 Caller ID Type ......251 enabling ........478 FXO Current Detect Timer ..249 FTP Server, contacting ....480 Tone Detection ......
Page 531 MultiVOIP User Guide Index T1/E1 ........433 Gateway Number, From Details G729 coders (RTP packetization, (SMTP logs) field voice/fax) analog ........284 T1/E1 ........433 T1/E1 ........183 Gain 1 (custom tone) field Gateway Number, To Details (SMTP analog ........278 logs) field T1/E1 ........
Page 532 Index MultiVOIP User Guide compatibility (E1 models) ..19 Hold Sequence (T1/E1) ....190 compatibility (T1 models) ..12 hold, caller on (analog) H.323 Annex E field musical jingle for ...... 293 E1 ..........369 hold, caller on (T1/E1) T1 ..........316 musical jingle for ......
Page 533 MultiVOIP User Guide Index T1 ..........308 voip email account(analog models) Industry Canada requirements ..496 ..........213 info sources voip email account(T1/E1 models) analog telephony details ..48, 211 ..........127 BRI telephony details....49 installation preparations (optional) E1 details ........48 log reports by email .....
Page 534 Index MultiVOIP User Guide with T1/E1/BRI voips ....34 Gateway ........224 inter-operation with phone system IP Address ......... 224 analog models ......26 IP Mask ........224 BRI models ......... 34 IP Parameter fields (T1/E1) E1 models ........18 Enable DHCP ......
Page 535 MultiVOIP User Guide Index Clear (button) ......446 T1 ..........320 D Channel Information (field key system group) ........445 connecting to analog voip Layer 1 Interface (field group) .. 444 (MVP130) ......108 Loss of Framing ......444 connecting to analog voip Loss of Sync ......
Page 536 Index MultiVOIP User Guide Power .......... 33 LED sets (T1/E1), left and right ..501 RCV (channel) ......33 LED types analog models ......30 RSG ..........33 BRI models ......... 38 XMT (channel) ......33 lifting XSG ..........33 precaution about ......
Page 537 MultiVOIP User Guide Index analog/BRI ........ 210 T1/E1 ........180 T1/E1 ........124 Logs (Statistics) fields local configuration procedure Bytes received ......423 detailed, analog ......215 Bytes Sent ......... 422 detailed, T1/E1 ......129 Call Forwarded to...... 424 summary, analog ....... 214 Call Transferred to ....
Page 538 Index MultiVOIP User Guide Filters ........288 lost password ......468, 472 GUI ........... 288 M IP Address (SysLog Server) ..288 Online Statistics Updation Interval Mac Address ..........288 System Info ....... 412 Port (SysLog Server) ....288 System Info (ANALOG/BRI) ... 304 SMTP ........
Page 539 MultiVOIP User Guide Index E&M ......... 257 mounting in rack ......90 FXO .......... 248 procedure for ....... 92 FXS Loop Start ......244 safety ........85, 91 Minimum Jitter Value field mounting options ......9 analog ........237 Multiplexed UDP field T1/E1 ........
Page 540 Index MultiVOIP User Guide grounding ........107 T1/ISDN ........158 MVP210x No. of Entries field (Registered cabling procedure ...... 104 Gateway Details) ....... 448 unpacking ........88 No. of Pings (Link Management) field MVP2410 ..........430 cabling procedure ......93 No.
Page 541 MultiVOIP User Guide Index operation T1/E1 ........143 expansion card (T1/E1) ..... 501 output level, fax tones Operator (ISDN) field analog ........231 E1/ISDN ........164 T1/E1 ........144 T1/ISDN ........158 outside line, access to ....71, 73 Operator definitions P ...
Page 542 Index MultiVOIP User Guide Password (SMTP) field Phone Signaling Tones & Cadences analog ........282 analog ........272 T1/E1 ........180 T1/E1 ........170 password, lost/forgotten ..468, 472 phone startup configuration..... 59 password, setting......468 phone switch types web browser GUI ...... 472 ISDN implementations in ..
Page 543 MultiVOIP User Guide Index Gatekeeper IP Address ....366 Parallel H.245 (Tunneling with Fast Gatekeeper Name ...... 366 Start) ........316 Gateway Name ......366 Port (SPP, General Options) ..319 General Options ......372 Proxy Domain Name / IP Address H.245 Tunneling .......
Page 544 Index MultiVOIP User Guide phonebook, outbound T1 ..........328 example ........73 power consumption example, quick ......63 analog models ......43 phonebooks, inbound vs. outbound E1 models ........42 E1 ..........361 power frequency T1 ..........308 analog models ......43 phonebooks, objectives &...
Page 545 MultiVOIP User Guide Index PSTN failover feature Received (RTCP Packets, IP Stats) Alternate Routing, and ....330 field ........... 428 analog models ......27 Received (RTP Packets, IP Stats) field BRI models ......... 35 ..........428 E1 models ........19 Received (TCP Packets, IP Stats) field T1 models ........
Page 546 Index MultiVOIP User Guide Frequency 2 ......173 MVP810 ........99 Gain 1 ........173 Remote Configuration/Command Gain 2 ........173 Modem type (of tone)......172 setup for ........61 Regional Parameters fields (analog, Remote Configuration/Command except MVP130) Modem (analog) Country Selection for Built-In setup for ......
Page 547 MultiVOIP User Guide Index Response Timeout (Link sample phonebooks ......75 Management) field ....430 Save Setup command Retransmission (SPP, General analog ........305 Options) field T1/E1 ........204 E1 ..........372 saving configuration T1 ..........319 analog ........305 Retrieve Sequence T1/E1 ........
Page 548 Index MultiVOIP User Guide Set Password option description signaling types (MultiVOIP program menu) ..450 analog telephony (MVP130) ..108 Set Regional Parameters analog telephony (MVP130FXS) analog ........272 ..........109 T1/E1 ........170 analog telephony (MVP210) ..106, Set SMTP Parameters analog ........
Page 549 MultiVOIP User Guide Index SIP Proxy Parameters T1/E1 ........178 E1 ..........370 SMTP port, standard T1 ..........317 analog ........282 SIP URL field T1/E1 ........180 E1 ..........379 SMTP prerequisites T1 ..........327 analog models ......213 SMTP quick ..........
Page 550 Index MultiVOIP User Guide software configuration ST interface (ISDN-BRI) summary ........111 description ......... 507 software installation Start Date, Time (SMTP logs) field detailed ........111 analog ........283 quick ........... 58 T1/E1 ........182 software loading......111 Start Date,Time (statistics, logs) field software loading, quick ....
Page 551 MultiVOIP User Guide Index Supplementary Services (analog) Supplementary Services Parameter Alerting Party.... 297, 298, 299 buttons (T1/E1) Call Hold ........291 Copy Channel ......199 Call Hold Enable ....... 294 Default ........199 Call Name Identification ... 291 Supplementary Services Parameter Call Transfer ......
Page 552 Index MultiVOIP User Guide Supplementary Services Parameter Caller ID........199 fields (analog) Supplementary Services Parameters Allowed Name Types ....299 screen, accessing Supplementary Services Parameter analog ........290 fields (analog) T1/E1 ........189 Caller ID ........300 Supplementary Services parameters, Supplementary Services Parameter setting fields (T1/E1)
Page 553 MultiVOIP User Guide Index T1/E1 ........187 T1/E1 connector pinout ....504 SysLog Server, enabling T1/E1 Statistics function ... 435 analog ........287 T1/E1/ISDN field T1/E1 ........186 E1 ..........161 System Information screen T1 ..........155 for op & maint ......411 T1/E1/ISDN Parameters screen, System Information screen, accessing accessing ........
Page 554 Index MultiVOIP User Guide telephony signaling tones Total Digits (outbound) field analog ........272 E1 ..........377 T1/E1 ........170 T1 ..........325 telephony startup configuration ..59 touch tone frequencies ....250 telephony toning schemes trace on/off (logging) analog ........277 analog ........
Page 555 MultiVOIP User Guide Index Transport Protocol (SIP) field unobtainable tones E1 ..........379 analog ........ 175, 277 T1 ..........327 unpacking trap manager parameters (SNMP) MVP130 ........89 T1/E1 ........169 MVP210x ........88 MVP2410 ........86 triggering log report email MVP3010 ........
Page 556 Index MultiVOIP User Guide user defaults, setting ..... 466 T1/E1 ........ 150, 151 user name Voice/FAX Parameter Definitions Windows GUI ......468 analog ..230, 231, 232, 233, 237 User Name (proxy server) field T1/E1 ..143, 144, 145, 146, 149 E1 ..........
Page 557 MultiVOIP User Guide Index Copy Channel ......143 types used ........70 Default ........143 voip email account DTMF Gain ......143 analog ........281 DTMF Gain (High Tones) ..143 T1/E1 ........180 DTMF Gain (Low Tones) ..143 voip management, remote DTMF In/Out of Band ....
Page 558 Index MultiVOIP User Guide browser version requirement ... 486, T1 ..........326 well-known port, Q.931 params, general ........486 H.323 Java requirement ....... 486 E1 ..........366 prerequisite local assigning of IP T1 ..........313 address ........487 well-known port, SIP video useability ......
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This manual is also suitable for:

Multivoip mvp-210 Multivoip mvp-410 Multivoip mvp-810 Multivoip mvp-3010 Multivoip mvp-410st Multivoip mvp-810st ... Show all

Multitech MULTIVOIP MVP-2410 User Manual

Chapter 1: Overview

Chapter 2: Quick Start Instructions

Chapter 3: Mechanical Installation and Cabling

Chapter 4: Software Installation

Chapter 5: Technical Configuration for Digital T1/E1 Multivoips (Mvp2410, Mvp3010)

Chapter 6: Technical Configuration for Analog/Bri Multivoips (Mvp-130/130Fxs, Mvp-210, Mvp-410, Mvp-810 & Mvp- 410St/810St)

Chapter 7: T1 Phonebook Configuration

Chapter 8: E1 Phonebook Configuration

Chapter 9: Analog/Bri Phonebook Configuration

Chapter 10: Operation and Maintenance

Chapter 11: Regulatory Information

Appendix A: Expansion Card Installation (MVP24-48 & MVP30-60)

Appendix B: Cable Pinouts

Appendix B: Cable Pinouts

Appendix C: Tcp/Udp Port Assignments

Appendix D: Installation Instructions for Mvp428 Upgrade Card

Index

Quick Links

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Summary of Contents for Multitech MULTIVOIP MVP-2410