Multitech MultiVOIP MVP210 User Manual
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Multitech MultiVOIP MVP210 User Manual

Voice/fax over ip gateways
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MultiVOIP
Voice/Fax over IP Gateways
MVP210/410/810
MVP210/410/810-SS
MVP210/410/810-FX

User Guide

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Summary of Contents for Multitech MultiVOIP MVP210

  • Page 1: User Guide

    ® MultiVOIP Voice/Fax over IP Gateways MVP210/410/810 MVP210/410/810-SS MVP210/410/810-FX User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Interface... 40 FXS Loop Start Parameters ... 41 Message Waiting... 43 FXO Parameters ... 44 E&M Parameters... 49 DID Parameters ... 52 Call Signaling... 53 H.323 ... 53 SIP ... 55 SPP... 59 SNMP ... 61 Multi-Tech Systems, Inc. CONTENTS...
  • Page 4 SIP Proxies ... 113 SPP Registrars... 114 Advanced... 115 Packetization Time... 115 MultiVOIP Program Menu Items...116 Updating Firmware ... 117 Implementing a Software Upgrade ... 118 Identifying Current Firmware Version... 118 Downloading Firmware ... 119 Downloading Factory Defaults ... 120 Multi-Tech Systems, Inc.
  • Page 5 Appendix C – Installation Instructions for MVP428 Upgrade Card ... 137 Appendix D – Warranty and Repair Policies ... 140 Appendix E – Regulatory Information... 142 Appendix F – Waste Electrical and Electronic Equipment (WEEE) Statement... 144 Appendix G – C-ROHS HT/TS Substance Concentration... 145 INDEX... 146 Multi-Tech Systems, Inc.

  • Page 6: Chapter 1 - Description And Specifications

    The main differences between the model versions are the line type capabilities and interface options, as detailed in the chart below: H.323 SIP Survivability E&M FXS/FXO Multi-Tech Systems, Inc. Specifications Figure 1-1: MVP-410/810 Chassis Figure 1-2: MVP-210 Chassis ® MultiVOIP MultiVOIP ●...

  • Page 7: Interface

    However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done remotely via the IP network. Multi-Tech Systems, Inc. Figure 1-3. MVP410/810 LEDs Figure 1-4. MVP210 LEDs...

  • Page 8: Specifications

    Specifications Operating Voltage/Current Mains Frequencies Power Consumption Mechanical Dimensions Weight Ambient temperature range Multi-Tech Systems, Inc. MVP210 models MVP410 models External transformer: 100-240 VAC 3A @5V 1.2 - 0.6 A 50/60 Hz 50/60 Hz 19 watts 29 watts 1.4” H 1.75”...

  • Page 9: Chapter 2 - Installing And Cabling The Multivoip

    When unpacking your MultiVOIP, check to see that all of the items are included in the box. For the various MultiVOIP models, the contents of the box will be different. If any box contents are missing, contact Multi-Tech Tech Support at 1-800-972-2439.

  • Page 10: Rack Mounting Instructions For Mvp410 & Mvp810

    6. Mount the MultiVOIP in the rack enclosure per the rack manufacture’s mounting procedure. Figure 2-1: Bracket Attachment for Rack Mounting (MVP410 & MVP810) Figure 2-2: Attaching MultiVOIP to Rack Rail (MVP410 & MVP810) Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP...

  • Page 11: Cabling Procedure For Mvp210

    BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes. 7. Proceed to the Software Installation chapter to load the MultiVOIP software. Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP...
  • Page 12 VOIP channel. 6. Slide the main circuit card back into the MultiVOIP chassis and replace the screw at the bottom of the unit. Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP L E D 1 4...

  • Page 13: Cabling Procedure For Mvp-410/810

    So, for example, some channels of a MultiVOIP might use the FXO interface and others the FXS; some might use the DID interface and others E&M, etc. Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP Command Modem connector...
  • Page 14 3. Pull the main circuit card out about 5 inches (the power connection to the board prevents it from being removed entirely from the chassis). 4. Identify the channels on which the DID interface will be used. Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP Command Modem connector...
  • Page 15 VOIP channel. 6. Slide the main circuit card back into the MultiVOIP chassis and replace the three screws. Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP...

  • Page 16: Chapter 3 - Software Installation

    2. Insert the MultiVOIP CD into your CD-ROM drive. The CD starts automatically. It may take a few moments for the Multi-Tech CD installation window to display. 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon. 4. A secondary screen appears. Click on the button that matches the model you have purchased. The installation wizard will start.
  • Page 17 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied. Multi-Tech Systems, Inc. Figure 3-2: Welcome screen Figure 3-3: Destination...
  • Page 18 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is now complete. Multi-Tech Systems, Inc. Figure 3-4: Completion Figure 3-5: Configuration Chapter 3: Software Installation...

  • Page 19: Setup Overview

    ⇒ Ethernet/IP ⇒ Voice/Fax ⇒ Interface ⇒ Call Signaling ⇒ Regional ⇒ Phone Book This setup process is followed by the Save & Reboot step which is very important. Multi-Tech Systems, Inc. Figure 3-6: Main Screen Chapter 3: Software Installation...

  • Page 20: Ethernet/Ip

    Setting both values to 0 effectively disables Diff Serv • FTP Server Enable is only needed for firmware and software updates to the MultiVOIP • TDM Routing can be used if necessary Multi-Tech Systems, Inc. Figure 3-7: IP settings Chapter 3: Software Installation...

  • Page 21: Voice/Fax

    The individual channels must be set up before use. The Copy Channel button can save a lot of time during this step if channels are to be set with the same parameters. Some options should be noted for future changes if necessary, but the defaults are likely to work without adjustment. Figure 3-8: Voice & Fax settings Multi-Tech Systems, Inc.
  • Page 22 Configurable Payload Types are best left at their defaults. Not in the –SS models The Copy Channel button is available for easily transferring these settings to the other channels • Repeat for all channels to be used Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 23: Interface

    If the Interface Type is E & M, you are connecting to an analog E & M trunk on your PBX. Check with your in- house phone personnel to determine the signaling type (Dial Tone or Wink) and if it is 2-wire or 4-wire. The –SS and –FX series do not support E&M or DID operation. Figure 3-9: Interface Parameters Multi-Tech Systems, Inc.
  • Page 24 Pass Through Enable (creates an open audio patch; not for use with Wink signaling) • DID Options (not supported by –SS and –FX series) Start Modes (Immediate, Wink or Delay Dial) Wink Timer (in milliseconds) Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 25: Call Signaling

    SIP and SPP, but not H.323. It is best to select one of these as the protocol to be used, rather than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech that allows dynamic IP allocation. Generally, the default settings will work for most users and the individual parameters may be changed if the need arises.
  • Page 26 • Enter information for the Primary and Alternate Registrars • Polling Interval (time between connect attempts) Keep Alive (time out for client un-registering) Behind Proxy/NAT device • Enter Public IP of Proxy/NAT server Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 27: Regional

    If there is not a selection to fit your needs, you may select Custom and set the tones manually User Defined tones can be created for use in conjunction with FXO Supervision with the Add button Multi-Tech Systems, Inc. Figure 3-11: Regional Parameters Chapter 3: Software Installation...

  • Page 28: Phone Book

    Without a populated phone book, the VOIP unit is unable to translate call traffic. You will need the information for both a local and any remote sites that are to be used. Detailed descriptions and examples are available in chapter Figure 3-12: Phone Book screens Multi-Tech Systems, Inc.

  • Page 29: Save & Reboot

    Save & Reboot Any time that you change settings on the VOIP unit, you must choose the Save & Reboot option; otherwise all changes made will be lost when the MultiVOIP is reset or shutdown. Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 30: Chapter 4 - Configuring Your Multivoip

    Phone Book setup and Chapter 6 will discuss the Statistics options and overall maintenance of the MultiVOIP. Software Categories Covered in This Chapter Ethernet/IP Voice/Fax Interface Call Signaling o H.323/SIP/SPP SNMP Regional SMTP RADIUS Logs/Traces NAT Traversal Supplementary services Save Setup Connection o Settings Multi-Tech Systems, Inc.

  • Page 31: How To Navigate Through The Software

    • Dial Tone or Wink Country code Email address for VOIP (optional) Reminder: Be sure to Save Setup Multi-Tech Systems, Inc. Configuration screen where info is entered: Ethernet/IP parameters Interface parameters In FXS/FXO systems, channels used for phone, fax, or key system are FXS; channels used for analog...

  • Page 32: Ethernet/Ip

    The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both Diff Serv parameters (Call Control PHB and VOIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero Diff Serv values negate the prioritization scheme. Multi-Tech Systems, Inc.
  • Page 33 IP Mask n.n.n.n Gateway n.n.n.n Table is continued on next page… Multi-Tech Systems, Inc. Ethernet/IP Parameter Definitions Description Select to activate prioritization under 802.1p protocol (described below). Must be set to match network’s frame type. Default is Type II. Sets the priority for signaling packets.
  • Page 34 Enable SRV DNS Server IP n.n.n.n Address Multi-Tech Systems, Inc. Description Value is used to prioritize call setup IP packets. Setting this parameter to 0, in conjunction with VOIP Media PHB below will disable Diff Serv. Value is used to prioritize the RTP/RTCP audio IP packets.

  • Page 35: Voice/Fax

    The majority of the settings should be left at their default settings as changes often introduce problems with signal quality. In each field, enter the values that fit your particular setup. The –SS models do not have Configurable Payload Type available. Figure 4-2: Voice/Fax parameters The Voice/FAX Parameters settings are described in the tables below. Multi-Tech Systems, Inc.
  • Page 36 The DTMF Gain (Dual Tone Multi-Frequency) controls the volume level of the DTMF tones sent out for Touch-Tone dialing. Default value: -4 dB. Not to be changed except under supervision of Multi-Tech Technical Support. Default value: -7 dB. Not to be changed except under supervision of Multi-Tech Technical Support.
  • Page 37 Cancellation Forward Error Correction Table is continued on next page… Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (continued) Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 38 0 – 3000 seconds Phone Number Table is continued on next page… Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (continued) Description The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soon as...

  • Page 39: Configurable Payload Type

    Whenever you interoperate with older MultiVOIP products (i.e., earlier than release x.11), for backward compatibility, make sure to configure the payload type values to default ones, which match the values of older MultiVOIP’s. Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (continued) Description Dynamic Jitter defines a minimum and a maximum jitter value for voice communications.

  • Page 40: Interface

    “Copy to All” and click Copy. The screen below shows more options available than are actually used for clarity. Your settings will determine what fields are available. The –SS series of MultiVOIPs do not support Caller ID Manipulation. Figure 4-3: Telephony parameters Multi-Tech Systems, Inc.

  • Page 41: Fxs Loop Start Parameters

    1-10 Current Loss Generate Current Reversal Table is continued on next page… Multi-Tech Systems, Inc. Figure 4-4: FXS Loop Start parameters FXS Loop Start Interface: Parameter Definitions Description Enables FXS Loop Start interface type. This is the length of time that the MultiVOIP will wait between digits.
  • Page 42 CID Mode Transparent, User CID, Prefix, Suffix Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP Description Not applicable to FXS interface For a received flash hook to be regarded as such by the MultiVOIP, its duration must fall between the minimum and maximum values given...

  • Page 43: Message Waiting

    (i.e., if the MultiVOIP gets a 401/407 response from a subscribe request. Then it will take the configured password, calculate the response, and resend the “SUBSCRIBE” request. Multi-Tech Systems, Inc. Figure 4-5: Message Waiting Chapter 4: Configuring your VOIP...

  • Page 44: Fxo Parameters

    Chapter 4: Configuring your VOIP FXO Parameters The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows. Figure 4-6: FXO parameters Multi-Tech Systems, Inc.
  • Page 45 Disable CID Mode Transparent, User CID, Prefix, Suffix Multi-Tech Systems, Inc. FXO Interface: Parameter Definitions Description Enables FXO functionality Determines whether digits generated and sent out will be pulse tones or DTMF. This is the length of time that the MultiVOIP will wait between digits.
  • Page 46 When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type. Figure 4-7: FXO Supervision The table below describes the settings for FXO Supervision. Multi-Tech Systems, Inc.
  • Page 47 Silence Timer in integer value seconds Table is continued on next page… Multi-Tech Systems, Inc. FXO Supervision Parameter Definitions Description When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes off hook).
  • Page 48 (fast busy), survivability tone, re-order tone Disconnect any tone from Tones Available Tones list Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP Description Enables supervision of call disconnection using DTMF tones. 1336Hz 1447Hz These are DTMF tone pairs. Values for first tone pair are: *, #, 0, 1-9, and A-D.

  • Page 49: E&M Parameters

    The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows. Only the analog MVP210/410/810 models support the E&M interface, the -SS and -FX models do not. Figure 4-8: E&M parameters Multi-Tech Systems, Inc.
  • Page 50 50 - 1500 milliseconds Detection Range for Min. and Max., 50 - 1500 milliseconds Multi-Tech Systems, Inc. E&M Interface Parameter Definitions Description Enables E&M functionality Type of E&M interface being used – the individual types are detailed below. Default = Type II.
  • Page 51 PBX is required for all E&M Types except Type II. Two and four wire audio is available for all E&M Types and is shown in figure 4-9 below. Figure 4-9: MultiVOIP E&M Pin assignments and RJ48 Jack Figure 4-10: E&M Line Types Figure 4-11: Audio wiring Multi-Tech Systems, Inc.

  • Page 52: Did Parameters

    Indication Inter-Digit Integer values, Regeneration in milliseconds Timer Multi-Tech Systems, Inc. Figure 4-12: DID parameters DID Interface Parameter Definitions Description Enables the customer-premises side of DID functionality MultiVOIP’s use of DID applies only for incoming DID calls. The Start Mode used by the MultiVOIP must match that used by the originating telephony equipment;...

  • Page 53: Call Signaling

    H.323 signaling. H.323 H.323 is an ITU-T recommended set of standards for audio and video communications. The fields for this screen are defined in the table below. Multi-Tech Systems, Inc. Figure 4-13: H.323 call signaling Chapter 4: Configuring your VOIP...
  • Page 54 H.245 Tunneling (Tun) Parallel H.245 (FS + Tun) Annex –E (AE) Multi-Tech Systems, Inc. H.323 Call Signaling Parameter Definitions. Description Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Default: 1720 (H.323) Check this field to have traffic on current VOIP gateway controlled by a gatekeeper.

  • Page 55: Sip

    Chapter 4: Configuring your VOIP Session Initiation Protocol is the second option available for application layer control of the MultiVOIP. The fields are detailed in the table below. Figure 4-14: SIP call signaling Multi-Tech Systems, Inc.
  • Page 56 SIP proxy “Time to Live” value. seconds) Multi-Tech Systems, Inc. SIP Call Signaling Parameter Definitions Description Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060 Allows the MultiVOIP to work in conjunction with a proxy server.
  • Page 57 Registration (default is Time 3600) Multi-Tech Systems, Inc. Figure 4-15: SIP Server configuration SIP Server Configuration Parameter Definitions Description In “Survivability” mode, the MVP-SS unit can function as a SIP server for other gateways in its network in case that network loses contact with the network’s main SIP server (typically a PBX).
  • Page 58 Address n.n.n.n Port 0 – 64000 Re-Registration Time Multi-Tech Systems, Inc. Figure 4-16: Endpoint parameters Description Identifier for gateway within SIP VOIP system. Max. length is 33 characters. This password is for authentication of gateway to SIP server. Static registrations are fixed and the contact information for them is configured by the user and not subject to removal from the registration list due to timeouts.

  • Page 59: Spp

    Chapter 4: Configuring your VOIP Single Port Protocol was developed by Multi-Tech to allow for dynamic IP addressing when it is set to Registrar/Client mode. The other choice, Direct mode, has IP addresses assigned to the gateways. The table below describes all fields in the general SPP Call Signaling screen. The –SS models do not support SPP.
  • Page 60 Device Parameters – Public IP Address Multi-Tech Systems, Inc. SPP Call Signaling Parameter Definitions Description In direct mode, all VOIP gateways have static IP addresses assigned to them. In registrar/client mode, one VOIP gateway serves as registrar and all other gateways, being its clients, point to that registrar.

  • Page 61: Snmp

    MultiVoipManager software, check the “Enable SNMP Agent” box on the SNMP Parameters screen. The –SS and –FX series MultiVOIPs only have limited SNMP functionality available. If this is something you wish to use on those models, please contact Multi-Tech Support for assistance. The SNMP Parameter fields are described in the table below.

  • Page 62: Regional

    If you need settings that are not available, the Custom selection will let you set the tones to what is necessary. The Regional Parameters fields are described in the table below. Figure 4-19: Regional parameters Multi-Tech Systems, Inc.
  • Page 63 Custom (button) Table is continued on next page… Multi-Tech Systems, Inc. “Regional Parameter” Definitions Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone, unobtainable tone (fast busy tone), survivability tone (tone...
  • Page 64 Cadence 3 duration in milliseconds Cadence 4 duration in milliseconds Multi-Tech Systems, Inc. Description MultiVOIP units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the MultiVOIP unit remotely. The country name values in this field set telephony parameters that allow the modem to work in the listed country.

  • Page 65: Smtp

    MultiVOIP or both, and the VOIP administrator might also be designated as the “Reply-To” party. The main function of the Reply-To address is to receive error or failure messages regarding the emailed reports. The SMTP Parameters screen is shown below: Figure 4-20: SMTP parameters Multi-Tech Systems, Inc.
  • Page 66 Number of Records integer Number of Days integer Multi-Tech Systems, Inc. “SMTP Parameters” Definitions Description In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen.
  • Page 67 IP address where call originated. Descript Identifier of site where call originated. Options When selected, log will not Silence Compression and Forward Error Correction by call originator. Multi-Tech Systems, Inc. “Custom Fields” Definitions Field Start Date, Time Call Mode Packets...

  • Page 68: Radius

    The accounting function is well suited for billing of VOIP telephony services. In the Select Attributes secondary screen (accessed by clicking on Select Attributes button), the VOIP administrator can select the parameters to be tallied by the RADIUS server. Figure 4-21: RADIUS settings Multi-Tech Systems, Inc.
  • Page 69 Identifier of where call originated. Options When selected, log will not use Silence Compression and Forward Error Correction by call originator. Multi-Tech Systems, Inc. RADIUS Screen Field Definitions Description When checked, the MultiVOIP will access the accounting functionality of the RADIUS server.

  • Page 70: Logs/Traces

    Logical port for SysLog Server. 514 is commonly used. Online Statistics integer Set the interval (in seconds) at which logging information will be updated. Updation Interval Multi-Tech Systems, Inc. Figure 4-22: Logs and Filters screens “Logs” Screen Definitions Chapter 4: Configuring your VOIP...

  • Page 71: Nat Traversal

    MultiVOIP is operating in SIP mode. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. This is not available on the –SS models.

  • Page 72: Supplementary Services

    Copy Channel button and its dialog box - to copy a set of Supplementary Services parameters to all channels, select “Copy to All” and click Copy. Figure 4-24: Supplementary Services The Supplementary Services fields are described in the tables below. Multi-Tech Systems, Inc.
  • Page 73 CNI messages; in other VOIP brands, H.450 may be implemented differently and then the message presentation may vary.) Table is continued on next page… Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP Description The channel to be configured is selected here.
  • Page 74 When this button is clicked, all Supplementary Service parameters are set to their default values. Copy Channel Copies the Supplementary Service attributes of one channel to another channel. Attributes can be copied to multiple channels or all channels at once. Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP...

  • Page 75: Save Settings

    COM port assignments in the system resource manager of your Windows operating system. If COM1 is not available, you must change the COM port setting to a COM port that you have confirmed as being available on your PC. Multi-Tech Systems, Inc. Figure 4-25: COM port setup Chapter 4: Configuring your VOIP...

  • Page 76: Troubleshooting Software Issues

    Not Found”, “Phone Database Not Read” and “Password Phone Database Not Read). Figure 4-27: Cabling errors In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3. Multi-Tech Systems, Inc.

  • Page 77: Chapter 5 - Phone Book Configuration

    SPP is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of VOIP gateways. The –SS series of MultiVOIPs only support the SIP protocol. The –FX models do not support H.323.

  • Page 78: Phonebook Starter Configuration

    “8” for all VOIP calls. “1” must immediately precede area code of dialed number. : write down 81. Answer Multi-Tech Systems, Inc. Euro, National Call Example Technician in central London (area 0207) to set up VOIP there, another in Birmingham (area 0121).
  • Page 79 7. In the “Protocol Type” field group, select the VOIP protocol that you will use (H.323, SIP, or SPP). Use the appropriate screen under Configuration | Call Signaling to configure the VOIP protocol in detail. 8. Click OK to exit from the Add/Edit Outbound Phonebook screen. Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration Euro, National Call Example London/Birmingham system.

  • Page 80: Inbound Phonebook

    8. Click OK to exit the inbound phonebook screen. 9. Click on Save Setup. Highlight Save and Reboot. Click OK. Your starter inbound phonebook configuration is complete. Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration Euro, National Call Example London/Birmingham system.

  • Page 81: Phone Book Descriptions

    Phone Book Descriptions Outbound Phone Book/List Entries Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Figure 5-1: Outbound Phone Book Multi-Tech Systems, Inc.

  • Page 82: Add/Edit Outbound Phone Book

    The –SS will only allow SIP settings and the –FX models will not allow H.323. The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Multi-Tech Systems, Inc.
  • Page 83 Indicates protocol to be used in outbound transmission. Single Port Protocol (SPP) is a non-standard protocol designed by Multi-Tech. The –SS models only support SIP and the –FX models do not support H.323. The –SS and –FX models do not support H.323 Indicates whether or not gatekeeper is used.
  • Page 84 Gives access to secondary screen where an Alternate IP Route can be specified for backup or Advanced button redundancy of signal paths. For SIP & H.323 operation only. Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration Description Select if proxy server is used.
  • Page 85 PSTN Failover Feature network fails. See Figure 5-4 below for example. 3. Call diverts to Alt IP address in voip accessing PSTN line. 1. Call originates. Multi-Tech Systems, Inc. Figure 5-3: Advanced button Alternate Routing Field Definitions PSTN Line VOIP VOIP NETWORK 2.

  • Page 86: Inbound Phone Book/List Entries

    Inbound Phone Book/List Entries The “Details” and “Registration Options” sections will display information based on the setup and protocols chosen. The “Subscription Options” area is used in conjunction with a Voice Mail Server. Figure 5-5: Inbound phonebook entries Multi-Tech Systems, Inc.

  • Page 87: Add/Edit Inbound Phone Book

    Chapter 5: Phonebook Configuration Add/Edit Inbound Phone Book Figure 5-6: Add/Edit Inbound Phone Book Multi-Tech Systems, Inc.
  • Page 88 In a SIP VOIP system, gateways can register with the SIP Proxy. This is the only area available to the –SS series. In an SPP VOIP system, gateways can register with the SPP Registrar VOIP unit. Multi-Tech Systems, Inc. Description When checked, “Any Number” appears as the value in the Remove Prefix field.

  • Page 89: Phone Book Save And Reboot

    MultiVOIP units in the VOIP system can be configured, re-configured, and updated from one location using the MultiVOIP web interface software program or the MultiVOIP program (in conjunction with the built-in modem). Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration...

  • Page 90: Phonebook Examples

    Baltimore’s local calling area consists of a base area code plus an overlay area code. Company VOIP/PBX SIte Suburbs SW Suburbs An outline of the equipment setup in both offices is shown below. Multi-Tech Systems, Inc. St. Paul Mpls & Suburbs Company VOIP/PBX Figure 5-7: North America example...
  • Page 91 PBX is actually located -- 763). A similar sequence of events occurs when the Baltimore employee calls number in the 651 and 952 area codes because number in both of these area codes are local calls in the Minneapolis/St. Paul area. Multi-Tech Systems, Inc.
  • Page 92 The Outbound Phone Book for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325”. Figure 5-12: Outbound Minneapolis example Multi-Tech Systems, Inc.

  • Page 93: Europe

    Wren Clothing Co. Wren Clothing Co. VOIP/PBX Site Bluebird Zipper Co. London VOIP/PBX Site London Amsterdam Netherlands Wren Clothing Co. Calls at London local rates VOIP/PBX Site Paris Local Calling Area France Figure 5-14: Local calling area Multi-Tech Systems, Inc.
  • Page 94 Vendors in Guildford, Lyon, and Rotterdam can be contacted as national calls by all company offices. The Netherlands Country Code: 31 Den Helder 0223 Haarlem 023 The Hague 0118 Middelburg Multi-Tech Systems, Inc. Figure 5-15: UK & France codes Leeuwarden Texel 0222 038 Zwolle 0299 Purmerend Beverwijk 0251 020 Amsterdam...
  • Page 95 Chapter 5: Phonebook Configuration An outline of the equipment setup in these three offices is shown below. Figure 5-17: Setup example Multi-Tech Systems, Inc.
  • Page 96 Figure 5-19: London example inbound NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line. Multi-Tech Systems, Inc.
  • Page 97 The screen below shows Outbound Phone Book entries for the VOIP located in the company’s Paris facility. Figure 5-20: Paris example outbound The Inbound Phone Book for the Paris VOIP is shown below. Figure 5-21: Paris example inbound Multi-Tech Systems, Inc.
  • Page 98 The screen below shows Outbound Phone Book entries for the VOIP in the company’s Amsterdam facility. Figure 5-22: Amsterdam example outbound The Inbound Phone Book for the Amsterdam VOIP is shown below. Figure 5-23: Amsterdam example inbound Multi-Tech Systems, Inc.

  • Page 99: Variations Of Caller Id

    In x.06 release, when SIP protocol is used, CID Name field will duplicate value in CID Number field. Figure 5-26: VOIP Caller ID Case #2 – Call, through telco central office without standard CID, enters H.323 VOIP system. Multi-Tech Systems, Inc. CID Flow Generating VoIP Network H.323 or SPP...
  • Page 100 In x.06 release, when SIP protocol is used, CID Name field will duplicate value in CID Number field. Figure 5-28: VOIP Caller ID Case #4 – Remote FXS call on H.323 VOIP system. Multi-Tech Systems, Inc. CID Flow Central Office Generating...
  • Page 101 CID Name field will duplicate value in CID Number field. Figure 5-29: VOIP Caller ID Case #5 – Call through telco central office without standard CID enters DID channel in H.323 VOIP system. Multi-Tech Systems, Inc. CID Flow Generating VoIP...

  • Page 102: Chapter 6 - Using The Software

    Software Categories Covered in This Chapter System Information Call Progress Logs IP Statistics Link Management Registered Gateway Details Servers o H.323 GateKeepers o SIP Proxies o SPP Registrars Advanced o Packetization Time Multi-Tech Systems, Inc.
  • Page 103 Hardware ID alpha- numeric Multi-Tech Systems, Inc. Figure 6-1: System information System Information Parameter Definitions Description Indicates the version of the code that is used at the startup (booting) of the VOIP. The boot code version is independent of the software version.

  • Page 104: Statistics Section

    Statistics functions of the MultiVOIP software. The following screens are examples of what can be shown and are followed by detailed descriptions of the categories involved. The model and signaling used will affect what is available for display. Call Progress Figure 6-3: Call progress screen Multi-Tech Systems, Inc.
  • Page 105 (H.323, SIP, or SPP). Table is continued on next page… Multi-Tech Systems, Inc. Call Progress Details: Field Definitions Description Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed.

  • Page 106: Logs

    AE, Mux Silence Compression Forward Error Correction Logs Multi-Tech Systems, Inc. Description Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers come from Gateway Name field in Phone Book Configuration screen of remote VOIP.
  • Page 107 Supplementary Services Info Call Transferred To phone number Call Forwarded To phone number Multi-Tech Systems, Inc. Logs Screen Details: Field Definitions Description All calls are assigned an event number in chronological order, with the most recent call having the highest event number.

  • Page 108: Ip Statistics

    In certain applications, like audio and video data transmission, the need for high speed outweighs the need for verified data integrity. Sound or pictures often remain intelligible despite a certain amount of lost or disordered data packets (which comes through as static). Multi-Tech Systems, Inc.
  • Page 109 Received with integer Number of error-laden RTCP packets received by this VOIP gateway since the last Errors value “clearing” or resetting of the counter within the MultiVOIP software. Multi-Tech Systems, Inc. IP Statistics: Field Definitions Chapter 6: Using the Software...

  • Page 110: Link Management

    (Min/Max/Avg) in milliseconds Last Error as listed Multi-Tech Systems, Inc. Figure 6-6: Link management Link Management screen Field Definitions Description This is the IP address of the target endpoint to be pinged. This field determines how many pings will be generated by the Start Now command.

  • Page 111: Registered Gateway Details

    Registered Numbers List of Registered Numbers Multi-Tech Systems, Inc. Figure 6-7: Registered endpoints Description This is a descriptor for a particular VOIP gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack.

  • Page 112: Servers

    Type Primary, Predefined Priority Status registered, not registered Multi-Tech Systems, Inc. Figure 6-8: H.323 Gatekeepers Description The IP address of the gatekeeper. TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. Identifier for gatekeeper...

  • Page 113: Sip Proxies

    Primary, Alternate Status registered, not registered Multi-Tech Systems, Inc. Figure 6-9: SIP proxies SIP Proxies (Statistics, Servers): Field Definitions Description The IP address of the SIP proxy by which the MultiVOIP is governed. TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.

  • Page 114: Spp Registrars

    Type Primary, Predefined Status registered, not registered Multi-Tech Systems, Inc. Figure 6-10: SPP registrars Description The IP address of the gatekeeper. TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper.

  • Page 115: Advanced

    Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel button on the Packetization Time screen. Simply click the boxes next to the channels you wish to copy the settings for. Multi-Tech Systems, Inc. Figure 6-11: Packetization time Increments (in Kbps)

  • Page 116: Multivoip Program Menu Items

    Download Firmware Download IFM Firmware Download User Defaults Set Password Uninstall Upgrade Software Multi-Tech Systems, Inc. Figure 6-12: Program menu MultiVOIP Program Menu Description Select this to enter the Configuration program where values for IP, telephony, and other parameters are set.

  • Page 117: Updating Firmware

    (from the perspective of the PC), this type of download cannot be initiated from the MultiVOIP software’s Program menu command set. Generally, updated firmware must be downloaded from the Multi-Tech website to the PC before it can be loaded from the PC to the MultiVOIP.

  • Page 118: Implementing A Software Upgrade

    MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the Multi-Tech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command.

  • Page 119: Downloading Firmware

    6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Firmware procedure is complete. Multi-Tech Systems, Inc. Figure 6-15: Password verification Figure 6-16: Firmware file...

  • Page 120: Downloading Factory Defaults

    6. Progress bars will appear at the bottom of the screen during the data transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete. Multi-Tech Systems, Inc. Figure 6-18: Password verify Figure 6-19: Dialog screen...

  • Page 121: Downloading Ifm Firmware

    7. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (Only in very special circumstances would different IFMs in the same VOIP be loaded with different IFM firmware.) Multi-Tech Systems, Inc. Figure 6-21: Download IFM firmware...
  • Page 122 Click OK. 10. The MultiVOIP will reboot itself. When the reboot is complete, the MultiVOIP Configuration screen will close. 11. The IFM firmware downloading process is complete. Multi-Tech Systems, Inc. Figure 6-23: IFM firmware download Figure 6-24: IFM test screen...

  • Page 123: Setting And Downloading User Defaults

    6. When the file transfer process is complete, the Dialog / IP Parameters screen will appear. 7. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself. Multi-Tech Systems, Inc. Figure 6-25: Save & Reboot MultiVOIP x.xx...

  • Page 124: Setting A Password

    NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or irretrievable, the user must contact Multi-Tech Tech Support in order to resume use of the MultiVOIP unit. 1. The MultiVOIP configuration program must be off when invoking the Set Password command. If it is on, the command will not work.

  • Page 125: Web Browser Interface

    MultiVOIP web browser interface. NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or irretrievable, the user must contact Multi-Tech Tech Support in order to resume use of the MultiVOIP web browser interface.

  • Page 126: Upgrading Software

    C:\Program Files\Multi-Tech Systems\MultiVOIP X.NN where the X is the software number and the .NN is the version number of the MultiVOIP software on your local drive. Of course the firmware file is named ‘mvpt1ftp.bin’.

  • Page 127: Ftp Server File Transfers ("Downloads")

    FTP Server File Transfers (“Downloads”) Multi-Tech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the VOIP unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or Firefox, used in conjunction with Windows Explorer).
  • Page 128 (the transfers may occur serially however). Although Multi-Tech does not provide an FTP client program with the MultiVOIP software or endorse any particular FTP client program, we remind our readers that adequate FTP programs are readily available under retail, shareware and freeware licenses.
  • Page 129 FTP file transfer is to be done with a web browser (shown below) or with an FTP client program (varies). 8. Use Download. Downloading can be done with a web browser or with an FTP client program. Multi-Tech Systems, Inc. File Names Description mvpt1Ftp.bin...
  • Page 130 Download with Web Browser: • In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 131 • In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).

  • Page 132: Web Browser Interface

    To install the Java program, go to the Java directory on the MultiVOIP product CD. Double-click on the .EXE file to begin the installation. Follow the instructions on the Install Shield screens. Multi-Tech Systems, Inc. Figure 6-42: Web interface main page MultiVOIP Web Browser interface Overview Remote configuration and control of MultiVOIP units.
  • Page 133 Windows interface. As noted earlier, logging functions cannot be handled via the web interface. And, because network communications will be slower than direct communications over a serial PC cable, command execution will be somewhat slower over the web browser interface than with the Windows interface. Multi-Tech Systems, Inc.

  • Page 134: Syslog Server Functions

    Chapter 6: Using the Software SysLog Server Functions Multi-Tech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).

  • Page 135: Appendix A - Cable Pin-Outs

    The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below. RJ-45 Ethernet Connector Voice/Fax Channel Connectors FXS Pin Multi-Tech Systems, Inc. End-to-End Pin Info Circuit Signal Name TD+ Data Transmit Positive TD- Data Transmit Negative...

  • Page 136: Appendix B - Tcp/Udp Port Assignments

    IANA is 0-1023.” Well-known port numbers especially pertinent to MultiVOIP operation are listed below. Port Number Assignment List Function telnet tftp snmp snmp tray gatekeeper registration H.323 SysLog Multi-Tech Systems, Inc. Assignments Port Number 1719 1720 5060...

  • Page 137: Appendix C - Installation Instructions For Mvp428 Upgrade Card

    3. Using a Phillips driver, remove the three screws that secure the main circuit board and back panel assembly to the chassis. Important: Follow standard ESD precautions to protect the circuit board from static electricity damage. Multi-Tech Systems, Inc. Attach upgrade card (screws into standoffs Mate 60-pin connectors.
  • Page 138 8. On the phone-jack side of the circuit card, three screws attach the circuit card to the back panel. Two of these screws are adjacent to the four phone-jack pairs. Remove these two screws. Figure C-5: Screws replaced with standoffs 9. Replace these two screws with standoffs. Multi-Tech Systems, Inc. back panel screws (3) power connector Screw locations (2) at phone-jack edge of board.
  • Page 139 16. Re-connect power cable. 17. Slide the main circuit card fully into the chassis. 18. Re-attach the backplane of the main circuit card to the chassis with 3 screws. Multi-Tech Systems, Inc. Standoff locations (2) at LED edge These screws (4 places)

  • Page 140: Appendix D - Warranty And Repair Policies

    Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 141 Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi- Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/...

  • Page 142: Appendix E - Regulatory Information

    (2) This device must accept any interference that may cause undesired operation. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Multi-Tech Systems, Inc.
  • Page 143 No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 144: Appendix F - Waste Electrical And Electronic Equipment (Weee) Statement

    Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 145: Appendix G - C-Rohs Ht/Ts Substance Concentration

    Appendix G – C-ROHS HT/TS Substance 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 成分名称 印刷电路板 电阻器 电容器 铁氧体磁环 继电器 / 光学部件 二极管 / 晶体管 振荡器和晶振 调节器 电压传感器 变压器 扬声器 连接器...

  • Page 146: Index

    FTP Server, logging out...132 FXO Interface parameter definitions ...46 FXO Parameters ...45 FXO Supervision parameter definitions ...48 FXS Loop Start parameters...42 Multi-Tech Systems, Inc. INDEX H.323 Call Signaling parameter definitions ... 55 Identifying current firmware version... 119 IFM firmware ... 122 IP Statistics fields...

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