Multitech MultiVOIP MVP-210 User Manual
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Multitech MultiVOIP MVP-210 User Manual

Multi-tech multivoip mvp210: user guide
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Table of Contents

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Download this manual See also: Configuration Manual
Voice / Fax over IP Networks
User Guide for Voice/IP Gateways
Digital Models (T1, E1, ISDN-PRI):
MVP-2410/3010
AnalogModels: MVP-130/130FXS
& MVP-210/410/810
BRI Models: MVP-410ST/810ST

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Summary of Contents for Multitech MultiVOIP MVP-210

  • Page 1 Voice / Fax over IP Networks User Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2410/3010 AnalogModels: MVP-130/130FXS & MVP-210/410/810 BRI Models: MVP-410ST/810ST...

  • Page 2: User Guide

    Multi-Tech Systems, Inc. All rights reserved. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

  • Page 3: Table Of Contents

    CHAPTER 1: OVERVIEW...7 ...8 BOUT ANUAL TI M VOIP NTRODUCTION TO ULTI T1 Front Panel LEDs...16 EI M VOIP NTRODUCTION TO ULTI E1 Front Panel LEDs ...23 E1 LED Descriptions ...24 NTRODUCTION TO NALOG ULTI MVP-210/410/810 & MVP428)...25 Analog MultiVOIP Front Panel LEDs...30 ISDN-BRI M NTRODUCTION TO ULTI...
  • Page 4 CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...84 ...85 NTRODUCTION ...85 AFETY ARNINGS Lithium Battery Caution ...85 Safety Warnings Telecom...85 VOIP...86 NPACKING ULTI Unpacking the MVP2410/3010...86 Unpacking the MVP-410/810 ...87 Unpacking the MVP210...88 Unpacking the MVP-130/130FXS...89 OUNTING NSTRUCTIONS FOR Safety Recommendations for Rack Installations ...91 19-Inch Rack Enclosure Mounting Procedure...92 ...93 ABLING...
  • Page 5 Local Configuration Procedure (Summary) ... 214 Local Configuration Procedure (Detailed)... 215 Modem Relay ... 238 CHAPTER 7: T1 PHONEBOOK CONFIGURATION ... 308 MVP2410 M ONFIGURING THE ULTI T1 P ... 337 HONEBOOK XAMPLES 3 Sites, All-T1 Example... 337 Configuring Mixed Digital/Analog VOIP Systems ... 343 Call Completion Summaries ...
  • Page 6 Setting and Downloading User Defaults ... 467 Setting a Password (Windows GUI) ... 469 Setting a Password (Web Browser GUI) ... 473 Un-Installing the MultiVOIP Software ... 474 Upgrading Software... 476 FTP S (“D ERVER RANSFERS OWNLOADS ... 487 ROWSER NTERFACE ...

  • Page 7: Chapter 1: Overview

    Chapter 1: Overview...

  • Page 8: About Thi Manual

    About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes four product groups. 1. T1 Digital MultiVOIP units, models MVP2410, and the capacity-doubling add-on expansion card, model MVP24-48 (which fits the MVP2410 only). 2. E1 Digital MultiVOIP units, models, MVP3010 and the capacity-doubling add-on expansion card, model MVP30-60.
  • Page 9 MultiVOIP Product Family MVP- Description 2410 24-48 Model Function digital digital VOIP VOIP unit add-on card Capacity channels added channels 19” 1U circuit Chassis/ rack card Mounting mount only Description Model analog add-on analog Function voip card voip Capacity 4 added channels channels channels...
  • Page 10 Overview MultiVOIP User Guide How to Use This Manual. In short, use the index and the examples. When our readers crack open this large manual, they generally need one of two things: information on a very specific software setting or technical parameter (about telephony or IP) or they need help when setting up phonebooks for their voip systems.

  • Page 11: Introduction To Ti Multivoips (Mvp2410 & Mvp24-48)

    Introduction to TI MultiVOIPs (MVP2410 & MVP24-48) We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. These voice-over-IP products have fax capabilities.
  • Page 12 H.323 only and not under SIP. SPP (Single-Port Protocol) is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed.
  • Page 13 MultiVOIP User Guide Overview software residing in separate hardware). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its zone. MultiTech’s stand-alone gatekeeper software performs all of the standard gatekeepers functions (address translation, admission control, and bandwidth control) and also supports many valuable optional functions (call control signaling, call authorization, bandwidth management, and call management).
  • Page 14 Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration.
  • Page 15 MultiVOIP User Guide Overview Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).

  • Page 16: T1 Front Panel Leds

    Overview MultiVOIP User Guide Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
  • Page 17 MVP2410 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP2410 is booting. Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-duplex or full- duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.

  • Page 18: Introduction To Ei Multivoips (Mvp3010 & Mvp30-60)

    Introduction to EI MultiVOIPs (MVP3010 & MVP30-60) We proudly present MultiTech’s E1 Digital Multi-VOIP products. The MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion card that doubles the capacity of the MVP3010 without adding another chassis. All of these voice-over-IP products have fax capabilities.
  • Page 19 H.323 only and not under SIP. SPP (Single-Port Protocol) is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed.
  • Page 20 MultiVOIP User Guide Gatekeeper. E1 voip systems can have gatekeeper functionality by adding, as an endpoint, a Multi-Tech standalone gatekeeper (special software residing in separate hardware). Gatekeepers are optional but useful within voip systems. The gatekeeper acts as the ‘clearinghouse’...
  • Page 21 MultiVOIP User Guide Overview While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging). The primary advantage of the web GUI is remote access for control and configuration.
  • Page 22 Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).

  • Page 23: E1 Front Panel Leds

    MultiVOIP User Guide Overview Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.

  • Page 24: E1 Led Descriptions

    E1 LED Descriptions MVP3010 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the MVP3010 is booting. Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-duplex or full- duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.

  • Page 25: Introduction To Analog Multivoips

    Introduction to Analog MultiVOIPs (MVP-130/130FXS, MVP-210/410/810 & MVP428) VOIP: The Free Ride. We proudly present Multi-Tech's MVP- 130/130FXS and MVP-210/410/810 generation of MultiVOIP Voice- over-IP Gateways. All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
  • Page 26 Overview MultiVOIP User Guide Figure 1-8: MultiVOIP MVP-130/130FXS Chassis Capacity. MultiVOIP model MVP810 is an eight-channel unit, the model MVP410 is a four-channel, the model MVP210 is a two-channel units, the MV130 is a single-channel unit and the MVP130FXS is a single-channel unit that supports the FXS telephony interface only.
  • Page 27 H.323 only and not under SIP. SPP (Single-Port Protocol) is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed.
  • Page 28 Overview MultiVOIP User Guide Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVoipManager SNMP software or via the MultiVOIP web browser GUI.
  • Page 29 MultiVOIP User Guide Overview Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events.

  • Page 30: Analog Multivoip Front Panel Leds

    Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
  • Page 31 MultiVOIP User Guide Overview Similarly, the MVP210 has the general-operation indicator LEDs and two sets of channel-operation LEDs, one for each channel. Figure 1-10. MVP210 LEDs Finally, the MVP130 has the general-operation indicator LEDs and a set of channel-operation LEDs for its single voip channel. Figure 1-11.

  • Page 32: Analog Multivoip Led Descriptions

    Analog MultiVOIP LED Descriptions MVP-210/410/810 Front Panel LED Definitions DESCRIPTION LED NAME General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.
  • Page 33 MVP-130/130FXS Front Panel LED Definitions DESCRIPTION LED NAME General Operation LEDs Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.

  • Page 34: Introduction To Isdn-Bri Multivoips (Mvp410St & Mvp810St)

    Introduction to ISDN-BRI MultiVOIPs (MVP410ST & MVP810ST) VOIP: The Free Ride. We proudly present Multi-Tech's MVP- 410ST/810ST generation of MultiVOIP Voice-over-IP Gateways. All of these models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
  • Page 35 H.323 only and not under SIP. SPP (Single-Port Protocol) is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways. SPP offers advantages in certain situations, especially when firewalls are used and when dynamic IP address assignment is needed.
  • Page 36 Overview MultiVOIP User Guide Management. Configuration and system management can be done locally with the MultiVOIP configuration software. After an IP address has been assigned locally, other configuration can be done remotely using the MultiVOIP web browser GUI. Remote system management can be done with the MultiVOIP web browser GUI.
  • Page 37 MultiVOIP User Guide Overview Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events.

  • Page 38: Isdn Bri Multivoip Front Panel Leds

    Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.

  • Page 39: Isdn-Bri Multivoip Led Descriptions

    ISDN-BRI MultiVOIP LED Descriptions MVP-410ST/810ST Front Panel LED Definitions DESCRIPTION LED NAME General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. After power up, the Boot LED will be on briefly while the Boot MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set.

  • Page 40: Computer Requirements

    Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these requirements: must be IBM-compatible PC with MS Windows operating system; must have an available COM port for connection to the MultiVOIP. However, this PC does not need to be connected to the MultiVOIP permanently.

  • Page 41: Specifications

    Specifications Specs for Digital T1 MultiVOIP Units Digital T1 MultiVOIP Specifications Parameter ……/Model MVP-2410 100-240 VAC Operating 1.2 - 0.6 A Voltage/Current 50/60 Hz Mains Frequencies 17 watts Power Consumption 1.75”H x Mechanical 17.4”W x Dimensions 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs.

  • Page 42: Specs For Digital E1 Multivoip Units

    Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications Parameter MVP-3010 ……/Model 100-240 VAC Operating 1.2 - 0.6 A Voltage/Current 50/60 Hz Mains Frequencies 17 watts Power Consumption 1.75”H x Mechanical 17.4”W x Dimensions 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs.

  • Page 43: Specs For Analog/Bri Multivoip Units

    Specs for Analog/BRI MultiVOIP Units Parameter MVP210 /Model External Operating transformer: Voltage/ 3A @5V Current 50/60 Hz Mains Frequencies 19 watts Power Consumption 6.2” W x Mechanical 9” D x Dimensions 1.4” H 15.8cm W x 22.9cm D x 3.6cm H 1.8lbs (.82kg) Weight 2.6lbs (1.17kg)

  • Page 44: Installation At A Glance

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click MultiVOIP Family in the product list drop-down window. All documents for this MultiVOIP Product Family will be displayed.

  • Page 45: Chapter 2: Quick Start Instructions

    Chapter 2: Quick Start Instructions...

  • Page 46: Introduction

    Introduction This chapter gets the MultiVOIP up and running quickly. The details we’ve skipped to make this brief can be found elsewhere in the manual (see Table of Contents and Index). MultiVOIP Startup Tasks Task Collecting Phone/IP Details (vital!) Placement Command/Control Computer Setup: Specs &...

  • Page 47: Phone/Ip Details *Absolutely Needed* Before Starting The Installation

    Phone/IP Details *Absolutely Needed* Before Starting the Installation Gather IP Information Ask your computer network administrator. IP Network Parameters: Record for each VOIP Site in System IP Address IP Mask Gateway Domain Name Server (DNS) Info (not implemented; for future use) Gather Telephone Information (T1) T1 Phone Parameters Ask phone company or...

  • Page 48: Gather Telephone Information (E1)

    Phone/IP Details *Absolutely Needed* Gather Telephone Information (E1) E1 Phone Parameters Ask phone company or PBX maintainer. E1 Telephony Parameters: Record for this VOIP Site Which frame format is used? MultiFrame w/ CRC4 modified Which CAS or PRI protocol is used? ______________ Clocking: Does the PBX or telco switch use clocking? _________________ internal...

  • Page 49: Gather Telephone Information (Isdn Bri)

    Gather Telephone Information (ISDN BRI) ISDN-BRI Phone Parameters Ask phone company or telecom manager. ISDN-BRI Telephony Interface Parameters: Record them for this VOIP Site In which country is this voip installed? Which operator (switch type) is used? What type of line coding use required, A-law or u-law? Determine which BRI ports will be network side and which BRI ports will be terminal side.

  • Page 50: Obtain Email Address For Voip (For Email Call Log Reporting)

    VOIP system, it is highly desirable to use the same VOIP protocol for all VOIP units in the system. SPP is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways.

  • Page 51: Placement

    Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling. The Command/Control Computer (Specs & Settings) The computer used for command and control of the MultiVOIP (a) must be an IBM-compatible PC, (b) must use a Microsoft operating system, (c) must be connected to your local network (Ethernet) system, and...

  • Page 52: Quick Hookups

    Quick Hookups Hookup for MVP2410 & MVP3010 T1/E1 MultiVOIP Hookup (MVP-2410/3010) Cabling to your IP network. RJ-45 connector. T1/E1/PRI cabling to your PBX, and/or to the PSTN. RJ-45 connector. Digital Voice Command Modem Trunk Cabling to POTS line (RJ-11 connector) for remote configuration via the built-in modem.
  • Page 53 Hookup for MVP410 & MVP810 Analog MultiVOIP Hookup MVP-410/810 Cabling to computer running MVP810 has 8 connector pairs. MultiVOIP software. MVP410 has 4 connector pairs. Connector at MultiVOIP: DB-25. Only 1 connector of any pair is Connector at computer: DB-9. used at a time.
  • Page 54 Hookup for MVP410ST & MVP810ST ISDN MultiVOIP Hookup MVP-410ST/810ST Cabling to computer running MultiVOIP software. MVP810ST has 4 ISDN connectors. Connector at MultiVOIP: DB-25. MVP410ST has 2 ISDN connectors. Connector at computer: DB-9. ISDN1 ISDN2 ISDN3 ISDN4 Cabling to phone equipment. ISDNn (RJ-45 connector): connects to ISDN BRI line from PBX or telco office.
  • Page 55 MultiVOIP User Guide Quick Start Instructions Hookup for MVP210 E&M E&M RS232 FXS/FXO FXS/FXO ETHERNET POWER 10/100 COMMAND...
  • Page 56 Quick Start Instructions MultiVOIP User Guide Hookup for MVP130 Power Ethernet Command FXS/FXO P o w e r C o n n e ctio n Telephony Connection Command Port Connection PSTN Network Connection...
  • Page 57 MultiVOIP User Guide Quick Start Instructions Hookup for MVP130FXS Pow er Eth erne t Co mmand VOICE P owe r C on n e ctio n Telephony Connection Command Port Connection Network Connection...

  • Page 58: Load Multivoip Control Software Onto Pc

    Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open.

  • Page 59: Phone/Ip Starter Configuration

    Phone/IP Starter Configuration Full details here: Chapter 5: Technical Configuration for MVP2410 MVP3010 MVP130 Chapter 6: Technical Configuration for MVP130FXS MVP210 MVP410 MVP810 1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration. 2. Go to Configuration | IP. Enter the IP parameters for your voip site. 3.
  • Page 60 Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. 5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click Default.
  • Page 61 groupings of telephony parameters than do the Country/Region values.) Click OK to exit from the Regional Parameters dialog box. 9. Do you want the phone-call logs produced by the MultiVOIP to be sent out by email (to your Voip Administrator or someone else)? If NO, skip to step 11.
  • Page 62 Phone/IP Starter Configuration (continued) 12. Enable premium (H.450) telephony features. Go to Supplementary Services. Select any features to be used. For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that the phone user will press to invoke the feature. For Call Name Identification, specify the allowed name types to be used and a caller- id descriptor.

  • Page 63: Phonebook Starter Configuration (With Remote Voip)

    Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 71) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test.
  • Page 64 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN).
  • Page 65 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Long-Distance Example Seattle-Chicago system. : enter 81312 as Answer Destination Pat- tern in Outbound Phone book of Seattle voip.
  • Page 66 6. Tally up the number of digits that must be dialed to reach the remote voip site (including prefix digits of all types). Enter this number in the “Total Digits” field. North America, Long-Distance Example Seattle-Chicago system. To complete Seattle-to- Chicago call, 81312 must be followed by the 7-digit local phone number in Chicago.

  • Page 67: Inbound Phonebook

    field in the Outbound Phonebook. This precludes the problem of having to make two inbound phonebook entries at remote voips, one to account for situations where “8” is used as the PBX access digit, and another for when “9” is used. 8.
  • Page 68 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Seattle-Chicago system. On Seattle PBX, “8” is used to get an outside line. Answer: 8 is the prefix to be added by local (Seattle) voip.
  • Page 69 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.”...

  • Page 70: Phonebook Tips

    Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. Use Dialing Patterns, Not Complete Phone Numbers generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns”...
  • Page 71 . There are digits (PSTN access codes) that must be access codes dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’...
  • Page 72 Using a Comma Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook. .

  • Page 73: Phonebook Example

    Phonebook Example Boise Office Area: 208 PBX System. Main Number: 333-2700 PSTN 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) Inbound Phonebook Each contains Inbound Phonebook tw o entries. The first entry (4 digits) specifies how incoming calls from the other voip sites w ill be handled if they go out onto the local PSTN .
  • Page 74 Voip Sites with Phonebooks Boise Office Boise Voip Inbound Phonebook Area: 208 Prefix to Prefix PBX System. to Add Remove Main Number: 91208 333-2700 PSTN 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) Network Santa Fe Voip Santa Fe Voip Inbound Phonebook Outbound Phonebook Prefix to Prefix...
  • Page 75 Sample Phonebooks Enlarged Boise Voip Inbound Phonebook Prefix to Prefix Description Destin. Total to Add Incoming Calls Digits Remove Pattern 91208 Incoming calls 91505 to PSTN, Boise Area i ncoming calls to extensions of company’s PBX system in Boise 91520 Santa Fe Voip Inbound Phonebook Prefix to...
  • Page 76 Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Prefix to Prefix Description Destin. Total to Add Incoming Calls Digits Remove Pattern Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Prefix Description Destin. to Add Incoming Calls Remove Pattern Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Prefix...
  • Page 77 MultiVOIP User Guide Quick Start Instructions Enlarged Phonebook Worksheet...

  • Page 78: Connectivity Test

    Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: for digital MultiVOIPs (MVP-2410/3010) MultiVOIP to local PBX MultiVOIP to command PC MultiVOIP to Internet 2.
  • Page 79 5. Open the HyperTerminal program. 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems): In the upper toolbar of the HyperTerminal screen, click on the Properties button.
  • Page 80 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0...
  • Page 81 Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below. [00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master [00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7]...

  • Page 82: Troubleshooting

    Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. A. For MVP2410 or MVP3010. Check cabling.
  • Page 83 3. Verify phonebook configuration. 4. Observe console messages while placing a call. Look for error messages indicating phonebook problems, network problems, voice- coder mismatches, etc.

  • Page 84: Chapter 3: Mechanical Installation And Cabling

    Mechanical Installation & Cabling MultiVOIP User Guide Chapter 3: Mechanical Installation and Cabling...

  • Page 85: Introduction

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning: There is danger of explosion if the battery is incorrectly replaced.

  • Page 86: Unpacking Your Multivoip

    Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.

  • Page 87: Unpacking The Mvp-410/810

    Unpacking the MVP-410/810 Quick Start Voice/Fax over IP Networks Guide Power Boot Figure 3-2: Unpacking the MVP-410/810 Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8 Ethernet Voice/Fax 1 Voice/Fax 2 Voice/Fax 3 Voice/Fax 4 XM T...

  • Page 88: Unpacking The Mvp210

    Mechanical Installation & Cabling MultiVOIP User Guide Unpacking the MVP210 Voice/Fax over IP Networks Quick Start Guide Figure 3-3: Unpacking the MVP210...

  • Page 89: Unpacking The Mvp-130/130Fxs

    MultiVOIP User Guide Mechanical Installation & Cabling Unpacking the MVP-130/130FXS Figure 3-4: Unpacking the MVP-130/130FXS...

  • Page 90: Rack Mounting Instructions For Mvp-2410/3010 & Mvp-410/810

    Rack Mounting Instructions for MVP-2410/3010 & MVP-410/810 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-5. Figure 3-5: Rack-Mounting (MVP2410/3010 or MVP410/810)

  • Page 91: Safety Recommendations For Rack Installations

    MultiVOIP User Guide Mechanical Installation & Cabling Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.

  • Page 92: 19-Inch Rack Enclosure Mounting Procedure

    19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-6, and then secure unit to rack rails by the brackets, as shown in Figure 3-7.

  • Page 93: Cabling

    Cabling Cabling Procedure for MVP2410/3010 Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-8 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.
  • Page 94 4. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the MultiVOIP) and a receptacle served by a telco POTS line. See Figure 3-9. The Command Modem is built into the MultiVOIP unit.

  • Page 95: Cabling Procedure For Mvp-410/810

    Cabling Procedure for MVP-410/810 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. . If all channels of your MultiVOIP will be For DID channels only using either FXS, FXO, or E&M telephony interfaces, skip to step 2. For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card.
  • Page 96 d. Identify the channels on which the DID interface will be used. Upper Circuit Card MVP810 only Ch 6 Ch 7 Ch 8 Ch 5 Jumpers 5-8 Main Circuit Card MVP-410/810 Ch 1 Ch 2 Ch 3 Ch 4 Jumpers 1-4 Figure 3-11.
  • Page 97 2. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-12. Command Modem connector for remote configuration CO MMAN D E &M FX S /FXO E&...
  • Page 98 Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type supported by the telephone switch. See Appendix B for an E&M cabling pinout. For a DID connection.
  • Page 99 8. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 3-13) and a metallic object that will provide an electrical ground.

  • Page 100: Cabling Procedure For Mvp-410St/810St

    Cabling Procedure for MVP-410ST/810ST Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-14.
  • Page 101 . When a voip ISDN connector is to be connected to a Terminal Mode PBX extension line or to a telco line, select “Terminal” as the “Layer 1 Interface” in the ISDN Parameters screen. When making cable connections, an NT1 device will be needed between the MultiVOIP and the PSTN or between the MultiVOIP and any PBX with a “U”...
  • Page 102 . When a voip ISDN connector is to be connected to an Network Mode ISDN phone station or to an ISDN terminal adapter (TA), select “Network” as the “Layer 1 Interface” in the ISDN Parameters screen of the MultiVOIP software. Connect cables between voip ISDN connectors and phone or TA.
  • Page 103 5. Repeat the above step to connect the remaining ISDN telephone equipment to each ISDN connector on your MultiVOIP. Be aware that you can assign each ISDN line separately and independently to either Network mode or Terminal mode. That is, all ISDN lines do not have to be assigned in to the same operating mode.

  • Page 104: Cabling Procedure For Mvp210

    Cabling Procedure for MVP210 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. . If both channels of your MVP210 MultiVOIP For DID channels only will be using either FXS, FXO, or E&M telephony interfaces, skip to step 2. For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card.
  • Page 105 d. Identify the channels on which the DID interface will be used. L E D1 4 L ED1 2 L E D7 L ED1 3 L E D11 L E D10 LE D9 LE D8 R 113 R 7 2 R 114 R 58 R 57...
  • Page 106 Figure 3-17: Cabling for MVP210 3. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port. See Figure 3-17.
  • Page 107 Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the DID jack. NOTE : DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you will need to reverse the polarity of one end of the connector (swap the connections of the wires to the two middle pins of one RJ-11 connector).

  • Page 108: Cabling Procedure For Mvp-130/130Fxs

    Cabling Procedure for MVP-130/130FXS Power Ethernet Command P o w e r C o n ne ctio n Command Port Connection Network Connection Figure 3-18: Cabling for MVP-130/130FXS Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3-18.
  • Page 109 MultiVOIP User Guide Mechanical Installation & Cabling the other end to the device or phone jack. You will define the interface in the Interface dialog box in the software when you configure the unit. The MVP130FXS supports only the FXS interface. Proceed to Chapter 4 to load the MultiVOIP software.

  • Page 110: Chapter 4: Software Installation

    Software Installation MultiVOIP User Guide Chapter 4: Software Installation...

  • Page 111: Introduction

    Introduction Configuring software for your MultiVOIP entails three tasks: (1) loading the software onto the PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5 for T1/E1 MultiVOIP units and in Chapter 6 for analog MultiVOIP units), and (3) establishing “phonebooks”...
  • Page 112 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.
  • Page 113 MultiVOIP User Guide Software Installation 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
  • Page 114 Software Installation MultiVOIP User Guide 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software. Choose a location and click Next.
  • Page 115 MultiVOIP User Guide Software Installation 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
  • Page 116 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVoip unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).
  • Page 117 8. A completion screen will appear. Click Finish. 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience.

  • Page 118: Un-Installing The Multivoip Configuration Software

    Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall.
  • Page 119 MultiVOIP User Guide Software Installation 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 3. A special warning message similar to that shown below may appear concerning the MultiVOIP software’s “.bin” file. Click Yes.
  • Page 120 Software Installation MultiVOIP User Guide 4. A completion screen will appear. Click Finish.

  • Page 121: Chapter 5: Technical Configuration For Digital T1/E1 Multivoips (Mvp2410, Mvp3010)

    MultiVOIP User Guide Technical Configuration (T1/E1) Chapter 5: Technical Configuration for Digital T1/E1 MultiVOIPs (MVP2410, MVP3010)

  • Page 122: Configuring The Digital T1/E1 Multivoip

    Technical Configuration (T1/E1) MultiVOIP User Guide Configuring the Digital T1/E1 MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces.
  • Page 123 Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected to the same network. The computer could be miles or continents away from the MultiVOIP itself. There are two ways of doing remote configuration and operation of the MultiVOIP unit: (1) using the MultiVoipManager SNMP program, or (2) using the MultiVOIP web browser interface program.

  • Page 124: Local Configuration

    Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, however, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual).

  • Page 125: T1 Telephony Parameters (For Mvp2410)

    Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system. T1 Telephony Parameters (for MVP2410) The following parameters must be known about the PBX or telco central office equipment to which the T1 MultiVOIP will connect:...

  • Page 126: E1 Telephony Parameters (For Mvp3010)

    E1 Telephony Parameters (for MVP3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 MultiVOIP will connect: E1 Phone Parameters Ask phone company or PBX maintainer. E1 Telephony Parameters: Record for this VOIP Site Which frame format is used? MultiFrame w/ CRC4 modified Which CAS or PRI protocol is used? ______________...

  • Page 127: Smtp Parameters (For Email Call Log Reporting)

    MultiVOIP User Guide Technical Configuration (T1/E1) SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic Optional are to be sent by email SMTP Parameters Preparation Task: Ask Mail Server To: I.T. Department re: email account for VOIP administrator to set up email account (with password) for the...

  • Page 128: Local Configuration Procedure (Summary)

    Technical Configuration (T1/E1) MultiVOIP User Guide Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting.

  • Page 129: Local Configuration Procedure (Detailed)

    Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the MultiVOIP software installation. You can establish your configuration or modify it at any time by launching the MultiVOIP program from the Windows Start menu. 1. Check Power and Cabling. Be sure the MultiVOIP is turned on and connected to the computer via the MultiVOIP’s Command Port (DB9 connector at computer’s COM port;...
  • Page 130 Technical Configuration (T1/E1) MultiVOIP User Guide 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)
  • Page 131 MultiVOIP User Guide Technical Configuration (T1/E1) In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program.
  • Page 132 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed.
  • Page 133 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the “Cabling” section of Chapter 3.
  • Page 134 Technical Configuration (T1/E1) MultiVOIP User Guide 6. Set IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I...
  • Page 135 MultiVOIP User Guide Technical Configuration (T1/E1) In each field, enter the values that fit your particular network.
  • Page 136 The IP Parameters fields are described in the table below. IP Parameter Definitions Field Name Values DiffServ PHB (Per Hop Behavior) values DiffServ pertain to a differential prioritizing Parameter system for IP packets as handled by fields DiffServ-compatible routers. values, each with an elaborate technical description.
  • Page 137 Parameters screen allow you to configure the DSCP bits to values supported by the router. Specifically, the Voip Media PHB field relates to the prioritizing of audio packets (RTP and RTCP packets) and the Call Control PHB field relates to the prioritzing of non-audio packets (packets concerning call set-up and tear-down, gatekeeper registration, etc.).
  • Page 138 IP Parameter Definitions (cont’d) Field Name Values IP Parameter fields Enable DHCP disabled by default IP Address 4-places, 0-255 IP Mask 4-places, 0-255 Gateway 4-places, 0-255 DNS Parameter fields Enable DNS DNS Server IP 4-places, 0-255. Address FTP Parameter fields FTP Server Enable See “FTP Server...
  • Page 139 7. Enable Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first enable it.
  • Page 140 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Shortcut Ctrl + H Icon Sidebar...
  • Page 141 MultiVOIP User Guide Technical Configuration (T1/E1) In each field, enter the values that fit your particular network.
  • Page 142 Technical Configuration (T1/E1) MultiVOIP User Guide Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
  • Page 143 The Voice/FAX Parameters fields are described in the tables below. Voice/Fax Parameter Definitions Field Name Values Description Default When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel to be configured is selected 1-24 (T1) Channel here.
  • Page 144 -18.5 dB Controls output level of fax tones. To Default = to –3.5 dB be changed only under the direction of -9.5 dB Multi-Tech’s Technical Support. Jitter Value Default = Defines the inter-arrival packet (Fax) 400 ms deviation (in milliseconds) for the fax transmission.
  • Page 145 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Auto- coder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 146 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Determines whether silence Compression compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
  • Page 147 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, The AutoCall option enables the local Offhook Offhook MultiVOIP to call a remote MultiVOIP Alert Alert without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote...
  • Page 148 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook Not supported in T1/E1 MultiVOIP Alert Timer units. Phone Not supported in T1/E1 MultiVOIP Number units.
  • Page 149 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Buffer Parameters Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote between packets may occur due to network traffic problems.

  • Page 150: Modem Relay

    Voice/Fax Parameter Definitions (cont’d) Field Name Values Dynamic Jitter Buffer Parameters Maximum 60 to 400 Jitter Value Optimizat- 0 to 12 ion Factor Modem Relay To place modem traffic onto the voip network (an application called “modem relay”), use Coder G.711 mu-law at 64kbps. Description The default maximum dynamic jitter buffer of 300 milliseconds is...
  • Page 151 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect The Automatic Disconnection Parameters group has four options which can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average milli- inter-arrival packet deviation (in seconds milliseconds) before the call is automatically disconnected.
  • Page 152 Technical Configuration (T1/E1) MultiVOIP User Guide 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “T1/E1/ISDN Parameters” Pulldown Icon Shortcut Sidebar Ctrl + T...
  • Page 153 MultiVOIP User Guide Technical Configuration (T1/E1) In each field, enter the values that fit your particular network.
  • Page 154 Technical Configuration (T1/E1) MultiVOIP User Guide T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
  • Page 155 T1 Parameter Definitions Field Name Values T1/E1/ISDN Long-Haul Mode CRC Check (Cyclic Redundancy Check) Frame Format F4, D4, ESF, SLC96 Description North American standard. In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters.
  • Page 156 T1 Parameter Definitions (cont’d) Field Name Values CAS Protocol E&M Immed Strt E&M Wink Start E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start Description Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into a T1 voice/data stream.
  • Page 157 T1 Parameter Definitions (cont’d) Field Name Values Detect Flash Hook Detection Time 100 – 1500 milliseconds Generation 100 – 1500 Time milliseconds Description This setting determines whether or not the MultiVOIP responds to hook-flash signals. Minimum hook-flash time that will be interpreted as a valid flash by the MultiVOIP.
  • Page 158 T1 Parameter Definitions (cont’d) ISDN Parameters Field Name Values Enable ISDN-PRI Terminal/ either Network “Terminal” or “Network” Country see table, later this chapter Operator see table, later this chapter Note on Country & Operator options. Description If digital connection is ISDN- PRI type, this box should be checked.
  • Page 159 T1 Parameter Definitions (cont’d) Field Name Values Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB Pulse Shape 0 to 40 Meters Level 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Clocking External/Internal Line Coding...
  • Page 160 Technical Configuration (T1/E1) MultiVOIP User Guide E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
  • Page 161 E1 Parameter Definitions Field Name Values T1/E1/ISDN Long-Haul Mode CRC Check (Cyclic Redundancy Check) Frame Format Double Frame; MultiFrame (with CRC4); MultiFrame (w/CRC4, modified) Description European standard. In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters.
  • Page 162 E1 Parameter Definitions (cont’d) Field Name Values CAS Protocol E&M Immed Strt E&M Wink Start E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start MFR2ITU MFR2 China MFR2 ANI Description Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into an E1...
  • Page 163 E1 Parameter Definitions (cont’d) Field Name Values Detect Flash Hook Detection Time 100 – 1500 milliseconds Generation 100 – 1500 Time milliseconds Description This setting determines whether or not the MultiVOIP responds to hook-flash signals. Minimum hook-flash time that will be interpreted as a valid flash by the MultiVOIP.
  • Page 164 E1 Parameter Definitions (cont’d) ISDN Parameters Field Name Values Enable ISDN-PRI Terminal/ either Network “Terminal” or “Network” Country see table, later this chapter Operator see table, later this chapter Note on Country & Operator options. Description If digital connection is ISDN- PRI type, this box should be checked.
  • Page 165 E1 Parameter Definitions (cont’d) Field Name Values Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB Pulse Shape 0 to 40 Meters Level 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Clocking External/Internal Line Coding...
  • Page 166 Technical Configuration (T1/E1) MultiVOIP User Guide 10. Set ISDN Parameters (if applicable). These parameters are acces- sible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses.
  • Page 167 MultiVOIP User Guide Technical Configuration (T1/E1) 11. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent”...
  • Page 168 Technical Configuration (T1/E1) MultiVOIP User Guide In each field, enter the values that fit your particular system.
  • Page 169 The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Enable SNMP Agent Trap Manager Parameters Address 4 places; n.n.n.n n = 0-255 Community Name Port Number Community Length = 19 Name 1 characters (max.) Case sensitive.
  • Page 170 Technical Configuration (T1/E1) MultiVOIP User Guide 12. Set Regional Parameters (Phone Signaling Tones & Cadences and setup for built-in Remote Configuration/Command Modem). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R...
  • Page 171 MultiVOIP User Guide Technical Configuration (T1/E1) The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), and ring tone. Each MVP2410 or MVP3010 Remote Configuration/Command Modem.
  • Page 172 The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Country/ USA, Japan, UK, Region Custom Type column dial tone, ring tone, busy tone, unobtainable tone (fast busy), re-order tone. Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone (fast busy tone),...
  • Page 173 “Regional Parameter” Definitions Field Name Values Frequency 1 frequency in Hertz Frequency 2 frequency in Hertz Gain 1 gain in dB +3dB to –31dB and “mute” setting Gain 2 gain in dB +3dB to –31dB and “mute” setting Description Lower frequency of pair. Higher frequency of pair.
  • Page 174 “Regional Parameter” Definitions (cont’d) Field Name Values Cadence n/n/n/n (msec) On/Off four integer time values in milli-seconds; zero value for dial-tone indicates continuous tone Custom (button) Country country name Selection for Built-In Modem Description On/off pattern of tone durations used to denote phone ringing, phone busy, connection unobtainable (fast busy), and dial tone (continuous and described as...
  • Page 175 MultiVOIP User Guide Technical Configuration (T1/E1) 13. Set Custom Tones and Cadences (optional) . The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial tones, busy-tones “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that they must hang up an off-hook phone) for your system.
  • Page 176 The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Tone Pair dial tone busy tone ring tone, ‘unobtainable’ & re-order tones TONE PAIR VALUES Frequency 1 frequency in Hertz Frequency 2 frequency in Hertz Gain 1...
  • Page 177 Custom Tone-Pair Settings Definitions Field Name Values Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone Cadence 2 duration in milliseconds Cadence 3 duration in milliseconds Cadence 4 duration in milliseconds Description On/off pattern of tone durations used to denote phone ringing, phone busy, connection unobtainable tone (fast busy),...
  • Page 178 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.).
  • Page 179 MultiVOIP User Guide Technical Configuration (T1/E1) The SMTP Parameters screen is shown below.
  • Page 180 “SMTP Parameters” Definitions Field Name Values Description Enable SMTP In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires If this checkbox is checked, the Authentication MultiVOIP will send Authentication information to the SMTP server.
  • Page 181 “SMTP Parameters” Definitions (cont’d) Field Name Values Mail Type text or html Subject text Reply-To email address Address Recipient email address Address Mail Criteria Number of integer Records Number of integer Days Description Mail type in which log reports will be sent.
  • Page 182 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports.
  • Page 183 “Custom Fields” Definitions (cont’d) Field Description Field Digits put out by Prefix Outbound Digits MultiVOIP onto Matched the T1 or E1 line. Call Successful or Status unsuccessful. From Details Gateway Originating Gatew N. Number gateway IP Addr IP address where IP Addr call originated.
  • Page 184 Technical Configuration (T1/E1) MultiVOIP User Guide...
  • Page 185 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A.
  • Page 186 the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514. If you intend to use the MultiVOIP web browser GUI for configuration and control of MultiVOIP units, be aware that the web browser GUI does not support logs directly.
  • Page 187 “Logs” Screen Definitions (cont’d) Field Name Values Description Filters (button) Click to access secondary screen on where console messages can be included/excluded by category and on a per-channel basis. (See the Console Messages Filter Settings screen on subsequent page.) Turn Off Logs Disables log reporting function.
  • Page 188 Technical Configuration (T1/E1) MultiVOIP User Guide To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
  • Page 189 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services Parameters” Pulldown Shortcut Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
  • Page 190 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID.
  • Page 191 the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
  • Page 192 The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select The channel to be configured is 1 (MVP- Channel selected here. 130/ 130FXS 1-2 (210); 1-4 (410); 1-8 (810) Call Select to enable the Call Transfer Transfer function in the voip unit.
  • Page 193 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Select to enable Call Hold function in Enable voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
  • Page 194 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification is not the same as Caller Identification Enable ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip...
  • Page 195 Supplementary Services Definitions (cont’d) Field Name Values Description Calling If the ‘home’ voip unit is originating Party, the call and Calling Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will be sent to the remote voip (CNI) unit being called.
  • Page 196 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting If the ‘home’ voip unit is receiving the Party, call and Alerting Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the call is ringing.
  • Page 197 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, If the ‘home’ voip unit is receiving a Allowed call directed toward an already Name Type engaged channel or phone station and (CNI) Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy.
  • Page 198 Supplementary Services Definitions (cont’d) Field Name Values Description Connected If the ‘home’ voip unit is receiving a Party, call and Connected Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the attempted call has been completed and the connection is...
  • Page 199 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,”...
  • Page 200 17. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1.
  • Page 201 18. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing the “System Information” Screen Pulldown Shortcut Ctrl + Alt +Y Icon Sidebar...
  • Page 202 This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the voip.
  • Page 203 System Information Parameter Definitions Field Name Values Description Configur- Indicates version of MultiVOIP nn.nn.nn. ation Configuration software (which Version includes screens for IP Parameters, alpha- SNMP Parameters, SMTP Parameters, numeric Regional Parameters, etc. Phone Book Indicates the version of the inbound numeric Version and outbound phonebook portion of...
  • Page 204 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 19. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
  • Page 205 MultiVOIP User Guide Technical Configuration (T1/E1) 20. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert.

  • Page 206: Chapter 6: Technical Configuration For Analog/Bri Multivoips

    Chapter 6: Technical Configuration for Analog/BRI MultiVOIPs (MVP-130/130FXS, MVP-210, MVP-410, MVP-810 & MVP-410ST/810ST)

  • Page 207: Configuring The Analog/Bri Multivoip

    MultiVOIP User Guide Technical Configuration (Analog/BRI) Configuring the Analog/BRI MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces.
  • Page 208 Technical Configuration (Analog/BRI) MultiVOIP User Guide Local/Remote Configuration. The MultiVOIP must be configured locally at first (to establish an IP address for the MultiVOIP unit). But changes to this initial configuration can be done either locally or remotely. Local configuration is done through a connection between the “Command”...
  • Page 209 Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality.

  • Page 210: Local Configuration

    Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual).

  • Page 211: Analog Telephony Interface Parameters (For Mvp-130/130Fxs/210/410/810)

    Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system. Analog Telephony Interface Parameters (for MVP-130/130FXS/210/410/810) The following parameters must be known about the PBX or telco...

  • Page 212: Isdn-Bri Telephony Parameters (For Mvp-410St/810St)

    ISDN-BRI Telephony Parameters (for MVP-410ST/810ST) The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: ISDN-BRI Phone Parameters Ask phone company or telecom manager. ISDN-BRI Telephony Interface Parameters: Record them for this VOIP Site In which country is this voip installed? Which operator (switch type) is used? What type of line coding use required,...

  • Page 213: Smtp Parameters (For Email Call Log Reporting)

    MultiVOIP User Guide Technical Configuration (Analog/BRI) SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic Optional are to be sent by email SMTP Parameters Preparation Task: Ask Mail Server To: I.T. Department re: email account for VOIP administrator to set up email account (with password) for the...

  • Page 214: Local Configuration Procedure (Summary)

    Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional.

  • Page 215: Local Configuration Procedure (Detailed)

    19. Create a User Default Configuration (optional). When technical configuration is complete, you will need to configure the MultiVOIP’s inbound and outbound phonebooks. This manual has separate chapters describing T1 Phonebook Configuration for North- American-influenced telephony settings and E1 Phonebook Configuration for Euro-influenced telephony settings.
  • Page 216 Technical Configuration (Analog/BRI) MultiVOIP User Guide 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)
  • Page 217 MultiVOIP User Guide Technical Configuration (Analog/BRI) In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program.
  • Page 218 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed.
  • Page 219 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3.
  • Page 220 Technical Configuration (Analog/BRI) MultiVOIP User Guide 6. Set IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I...
  • Page 221 MultiVOIP User Guide Technical Configuration (Analog/BRI) In each field, enter the values that fit your particular network.
  • Page 222 The IP Parameters fields are described in the table below. IP Parameter Definitions Field Name Values DiffServ PHB (Per Hop Behavior) values DiffServ pertain to a differential prioritizing Parameter system for IP packets as handled by fields DiffServ-compatible routers. values, each with an elaborate technical description.
  • Page 223 Parameters screen allow you to configure the DSCP bits to values supported by the router. Specifically, the Voip Media PHB field relates to the prioritizing of audio packets (RTP and RTCP packets) and the Call Control PHB field relates to the prioritzing of non-audio packets (packets concerning call set-up and tear-down, gatekeeper registration, etc.).
  • Page 224 IP Parameter Definitions (cont’d) Field Name Values IP Parameter fields Enable DHCP disabled by default IP Address 4-places, 0-255 IP Mask 4-places, 0-255 Gateway 4-places, 0-255. Enable DNS Y/N. (feature not yet implemented; for future use) DNS Parameter fields Enable DNS Default = disabled DNS Server IP 4-places, 0-255.
  • Page 225 IP Parameter Definitions (cont’d) Field Name Values FTP Parameter fields FTP Server Enable Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter. TSM Routing Option Parameter fields Use TDM Y/N; Routing for enabled by Intra-Gateway default calls Description MultiVOIP unit has an...
  • Page 226 7. Enable Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first enable it.
  • Page 227 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Shortcut Ctrl + H Icon Sidebar...
  • Page 228 Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular network.
  • Page 229 MultiVOIP User Guide Technical Configuration (Analog/BRI) Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
  • Page 230 The Voice/FAX Parameters fields are described in the tables below. Voice/Fax Parameter Definitions Field Name Values Description Default When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel to be configured is selected 1-2 (210) Channel here.
  • Page 231 -18.5 dB Controls output level of fax tones. To Default = to –3.5 dB be changed only under the direction of -9.5 dB Multi-Tech’s Technical Support. Jitter Value Default = Defines the inter-arrival packet (Fax) 400 ms deviation (in milliseconds) for the fax transmission.
  • Page 232 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Auto- coder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 233 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Determines whether silence Compression compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
  • Page 234 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, The AutoCall option enables the local Offhook Offhook MultiVOIP to call a remote MultiVOIP Alert Alert without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote...
  • Page 235 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, (continued from previous page) Offhook Offhook Both functions apply on a channel-by- Alert Alert channel basis. It would not be appropriate for either of these functions to be applied to a channel that serves in a pool of available channels for general phone traffic.
  • Page 236 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook 0 – 3000 The length of time that must elapse Alert Timer seconds before the offhook alert is triggered and a call is automatically made to the phone number listed in the Phone Number field.
  • Page 237 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote between packets may occur due to network traffic problems.

  • Page 238: Modem Relay

    Voice/Fax Parameter Definitions (cont’d) Field Name Values Dynamic Jitter Maximum 60 to 400 Jitter Value Optimizat- 0 to 12 ion Factor Modem Relay To place modem traffic onto the voip network (an application called “modem relay”), use Coder G.711 mu-law at 64kbps. Description The maximum dynamic jitter buffer of 400 milliseconds is the maximum...
  • Page 239 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic The Automatic Disconnection Disconnect- group provides four options which can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average milli- inter-arrival packet deviation (in seconds milliseconds) before the call is automatically disconnected.
  • Page 240 Technical Configuration (Analog/BRI) MultiVOIP User Guide 9a. ( ). Set Telephony Interface Parameters. This dialog Analog VOIPs box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing Telephony Interface Parameters Pulldown Icon Shortcut Sidebar Ctrl + I...
  • Page 241 MultiVOIP User Guide Technical Configuration (Analog/BRI) In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various parameters grouped and organized by interface type.
  • Page 242 Technical Configuration (Analog/BRI) MultiVOIP User Guide Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
  • Page 243 FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values FXS (Loop Start) Description Enables FXS Loop Start interface type.
  • Page 244 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Dialing Options fields Inter Digit 1 - 10 seconds Timer Message Waiting Indication Inter Digit in milliseconds Regeneration Time Ring Count, 1-99 FXS Options, Current Loss Description This is the length of time that the MultiVOIP will wait between digits.
  • Page 245 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Flash Hook Options fields Generation Detection . and Range 50 - 1500 milliseconds Pass Through Enable Caller ID fields Caller ID Type Bellcore Caller ID enable Description not applicable to FXS interface For a received flash hook to be regarded as such by the MultiVOIP, its duration must...
  • Page 246 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Caller ID fields Caller ID enable (cont’d) The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series after the FXO Parameters section below.
  • Page 247 MultiVOIP User Guide Technical Configuration (Analog/BRI) FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
  • Page 248 FXO Interface: Parameter Definitions* *Not applicable to MVP130FXS Field Name Values Interface, FXO Dialing Options Regeneration Pulse, DTMF Inter Digit 1 to 10 seconds Timer Message Waiting Indication Description Enables FXO functionality Determines whether digits generated and sent out will be pulse tones or DTMF.
  • Page 249 FXO Interface: Parameter Definitions (cont’d) Field Name Values Dialing Options (cont’d) Inter Digit 50 to 20,000 Regeneration milliseconds Time FXO Disconnect On Current Loss Current Loss integer values Detect Timer (in milliseconds ) Tone Detection Description The length of time between the outputting of DTMF digits.
  • Page 250 FXO Interface: Parameter Definitions (cont’d) Field Name Values FXO Disconnect On (cont’d) Disconnect tone pair Tone Sequence tone pair DTMF Tone Pairs High Tones 1209Hz 1336Hz 1447Hz 1633Hz Silence One-Way or Detection Two-Way Silence Timer integer value in seconds Disconnect on Call Progress Tone 1-99...
  • Page 251 FXO Interface: Parameter Definitions (cont’d) Field Name Values Flash Hook Options fields Generation 50 - 1500 milliseconds Detection Range Caller ID fields Caller ID Type Bellcore Caller ID enable Description Length of flash hook that will be generated and sent out when the remote end initiates a flash hook and it is regenerated locally.
  • Page 252 The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. CID Flow Call is received here. Terminating VoIP Network xxxyyyzzzz J.Q. Public Clock: 5-31, 1:42pm Display shows: H.323 or SPP Protocol CID Number: 763-555-8794 CID Name:...
  • Page 253 CID Flow Call is received here. Terminating Generating VoIP VoIP Network x xxy yy zz zz J.Q. Pu b l i c Clock: 15:26, 5-31 Display shows: SPP Protocol CID Number: 423 CID Name: Shipping Dept Time Stamp: Date: 0927 Time: 1747 ...
  • Page 254 CID Flow Call is received here. Generating Terminating VoIP xxxyyyzzzz Network J.Q. Public Clock: 11/15, 6:17pm Display shows: H.323 Protocol CID Number: 423 Phone Book Configuration CID Name: Anoka-Whse-VP3 Gateway Name: Anoka-Whse-VP3 Time Stamp: Date: 11/15 Time: 6:17pm Q.931 Parameters In x.06 release, when SIP protocol is used, CID Name field will duplicate value in Gatekeeper RAS Parameters...
  • Page 255 MultiVOIP User Guide Technical Configuration (Analog/BRI) E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows.
  • Page 256 E&M Interface Parameter Definitions *Not applicable to MVP130FXS Field Name Values Interface E&M Type Types 1-5. Mode 2-wire or 4-wire Signal Dial Tone or Wink Wink Timer integer values, (in ms) in milliseconds Pass Through Enable Description enables E&M functionality Refers to the type of E&M interface being used.
  • Page 257 E&M Interface Parameter Definitions (cont’d) Field Name Values Dialing Options Inter Digit integer values, Timer in seconds Message Light or None Waiting Indication Inter Digit milliseconds Regeneration Timer Description This is the length of time that the MultiVOIP will wait between digits.
  • Page 258 E&M Interface Parameter Definitions (cont’d) Field Name Values Dialing Options (cont’d) Disconnect on Call Progress Tone Flash Hook Options fields Generation integer values, in milliseconds Detection . and Range 50 1500 milliseconds Description Allows call on FXO port to be disconnected when a PBX issues a call-progress tone denoting that the phone station on the PBX that...
  • Page 259 DID Parameters. The parameters applicable to the Direct Inward Dial (DID) telephony interface type are shown in the figure below and described in the table that follows. The DID interface allows one phone line to direct incoming calls to any one of several extensions without a switchboard operator.
  • Page 260 DID Interface Parameter Definitions (cont’d) Field Name Values DID Options (cont’d) Start Modes Immediate Start, Wink Start, Delay Dial Wink Timer integer values, (in ms) in milliseconds Dialing Options Inter Digit integer values, Timer in seconds Message Waiting Indication Inter-Digit integer values, Regeneration in milliseconds...
  • Page 261 MultiVOIP User Guide Technical Configuration (Analog/BRI) 9b. ( ). Set ISDN Parameters. This dialog for ISDN-BRI MultiVOIP units box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing ISDN (BRI) Parameters Pulldown Icon Shortcut Sidebar Ctrl + T...
  • Page 262 Technical Configuration (Analog/BRI) MultiVOIP User Guide In the ISDN BRI Parameters screen, select one of the BRI interfaces and configure it for the particular implementation of ISDN that you will use. Configure each BRI interface per the requirements of your voip system.
  • Page 263 MultiVOIP User Guide Technical Configuration (Analog/BRI) Note that ISDN BRI parameters are applied on an interface-by-interface basis. However, once you have established a set of ISDN BRI parameters for a particular interface, you can apply this entire set of parameters to another interface by using the Copy Interface button and its dialog box.
  • Page 264 ISDN-BRI Parameter Definitions Field Name Values Select BRI ISDNn Interface for n= 1-2 (410ST) for n=1-4 (810ST) Layer 1 Interface Terminal, Network, Clock Master Description In this field, you will choose which ISDN port you are configuring. The 410ST has two ISDN –BRI ports (or “interfaces”);...

  • Page 265: Switch Information

    ISDN-BRI Parameter Definitions (continued) Field Name Values Description Dialing Inter Digit Dialing options are relevant when the MultiVOIP provides dial tone either during Options Timer an overlap receiving mode or providing a (value in second dial tone. Default is 2000, which is 2 milliseconds) seconds.
  • Page 266 ISDN-BRI Parameter Definitions (continued) Field Name Values Description Numbering Details Number Calling Party Support for the user to select the Calling Type: Party Number Type. Unknown, Local is valid only for AT5 operator – local International, (directory) number. National, There may be cases where the default Type Net_Spf, of Number and/or Numbering Plan may Subscriber,...
  • Page 267 ISDN-BRI Parameter Definitions (continued) Field Name Values Description MSN Details Right most Multiple Subscriber Numbering (MSN) – MSN n digits to be In Euro-ISDN, and some country specific distinguished variants, it is possible to have several ISDN numbers for the same BRI or PRI connection.
  • Page 268 Country and Operator options for the MVP-410ST/810ST voip units are listed below. Australia ETSI--A-law AUSTEL_1--A-law Europe ETSI--A-law ECMA_QSIG--A-law FT_VN6--A-law France FT_VN6--A-law Hong Kong HK_T EL A/mu, switch depndnt default = mu-law Italy ETSI--A-law Japan NTT--mu-law KDD--mu-law Korea KOREAN_OP A/mu, switch depndnt default = mu-law N_ISDN 1--mu-law N_ISDN 2--mu-law...
  • Page 269 MultiVOIP User Guide Technical Configuration (Analog/BRI) 10. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent”...
  • Page 270 Technical Configuration (Analog/BRI) MultiVOIP User Guide In each field, enter the values that fit your particular system.
  • Page 271 The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Enable SNMP Agent Trap Manager Parameters Address 4 places; n.n.n.n n = 0-255 Community Name Port Number Community Length = 19 Name 1 characters (max.) Case sensitive.
  • Page 272 Technical Configuration (Analog/BRI) MultiVOIP User Guide 11. Set Regional Parameters (Phone Signaling Tones & Cadences). ). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R...
  • Page 273 MultiVOIP User Guide Technical Configuration (Analog/BRI) The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), and ring tone. Each MVP410 and MVP810 Remote Configuration/Command Modem.
  • Page 274 The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Country/ USA, Japan, UK, Region Custom Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone (fast busy tone), unobtainable tone (tone heard...
  • Page 275 “Regional Parameter” Definitions Field Name Values Country/ USA, Japan, UK, Region Custom Note “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only. Type column dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone...
  • Page 276 “Regional Parameter” Definitions (cont’d) Field Name Values Cadence n/n/n/n (msec) On/Off four integer time values in milli-seconds; zero value for dial-tone indicates continuous tone Custom (button) Country country name Selection for Built-In Modem (not applicable to MVP- 130/130FXS MVP210, MVP410ST, or MVP810ST) Description On/off pattern of tone durations...
  • Page 277 MultiVOIP User Guide Technical Configuration (Analog/BRI)
  • Page 278 Technical Configuration (Analog/BRI) MultiVOIP User Guide 12. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tonesdial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability”...
  • Page 279 The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone TONE PAIR VALUES Frequency 1 frequency in Hertz Frequency 2 frequency in Hertz...
  • Page 280 Custom Tone-Pair Settings Definitions Field Name Values Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone Cadence 2 duration in milliseconds Cadence 3 duration in milliseconds Cadence 4 duration in milliseconds Description On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0”...
  • Page 281 13. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.).
  • Page 282 The SMTP Parameters screen is shown below “SMTP Parameters” Definitions Field Name Values Enable SMTP Requires Authentication Login Name alpha- numeric, per email domain Description In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP”...
  • Page 283 “SMTP Parameters” Definitions (cont’d) Field Name Values Password alpha- numeric Mail Server IP n.n.n.n Address for n= 0 to Port Number Mail Type text or html Subject text Reply-To email address Address Recipient email address Address Mail Criteria Number of integer Records Number of...
  • Page 284 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports.
  • Page 285 “Custom Fields” Definitions (cont’d) Field Description Field Digits put out by Prefix Outbound Digits MultiVOIP onto Matched the phone line. Call Successful or Status unsuccessful. From Details Gateway Originating Gatew N. Number gateway IP Addr IP address where IP Addr call originated.
  • Page 286 Technical Configuration (Analog/BRI) MultiVOIP User Guide...
  • Page 287 14. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A.
  • Page 288 Technical Configuration (Analog/BRI) MultiVOIP User Guide If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design.
  • Page 289 “Logs” Screen Definitions Field Name Values Description Enable Allows MultiVOIP debugging messages to be Console read via a basic terminal program like Messages HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
  • Page 290 Technical Configuration (Analog/BRI) MultiVOIP User Guide To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
  • Page 291 15. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameters Pulldown Shortcut Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
  • Page 292 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID.
  • Page 293 the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
  • Page 294 The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select The channel to be configured is 1 (MVP- Channel selected here. 130/ 130FXS) 1-2 (210); 1-4 (410); 1-8 (810) Call Select to enable the Call Transfer Transfer function in the voip unit.
  • Page 295 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Select to enable Call Hold function in Enable voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
  • Page 296 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification is not the same as Caller Identification Enable ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip...
  • Page 297 Supplementary Services Definitions (cont’d) Field Name Values Description Calling If the ‘home’ voip unit is originating Party, the call and Calling Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will be sent to the remote voip (CNI) unit being called.
  • Page 298 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting If the ‘home’ voip unit is receiving the Party, call and Alerting Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the call is ringing.
  • Page 299 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, If the ‘home’ voip unit is receiving a Allowed call directed toward an already Name Type engaged channel or phone station and (CNI) Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy.
  • Page 300 Supplementary Services Definitions (cont’d) Field Name Values Description Connected If the ‘home’ voip unit is receiving a Party, call and Connected Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the attempted call has been completed and the connection is...
  • Page 301 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,”...
  • Page 302 Technical Configuration (Analog/BRI) MultiVOIP User Guide 16. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1.
  • Page 303 17. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “System Information” Screen Pulldown Shortcut Ctrl + Alt +Y Icon Sidebar...
  • Page 304 This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the voip.
  • Page 305 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- Indicates version of MultiVOIP nn.nn.nn. ation Configuration software (which Version includes screens for IP Parameters, alpha- SNMP Parameters, SMTP Parameters, numeric Regional Parameters, etc. Phone Book Indicates the version of the inbound numeric Version and outbound phonebook portion of...
  • Page 306 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 18. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
  • Page 307 MultiVOIP User Guide Technical Configuration (Analog/BRI) 19. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert.

  • Page 308: Chapter 7: T1 Phonebook Configuration

    Chapter 7: T1 Phonebook Configuration (North American Telephony Standards)

  • Page 309: Configuring The Mvp2410 Multivoip Phonebooks

    Configuring the MVP2410 MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
  • Page 310 T1 Phonebook Configuration MultiVOIP User Guide adjacent area code, an area code different than the company’s office but still a local call from that office (e.g., Staten Island). The first type of call requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated entry in the Inbound phonebook of the New York VOIP.
  • Page 311 Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound Phonebook Entry...
  • Page 312 T1 Phonebook Configuration MultiVOIP User Guide Phonebook Sidebar Menu...
  • Page 313 MultiVOIP User Guide T1 PhoneBook Configuration 1. Go to the PhoneBook Configuration screen (using either the sidebar or drop-down menu).
  • Page 314 In consultation with your VOIP administrator, enter the Gateway Name determine which protocol you will use (H.323, SIP, or SPP). Then fill in the IP address, signaling port, and other parameters, as needed. (The parameters needed for each protocol are different.) The table below describes all fields in the general PhoneBook Configuration screen.
  • Page 315 PhoneBook Configuration Parameter Definitions (cont’d) GateKeeper RAS Parameters Field Name Values RAS TTL in seconds Value Description The H.323 Gatekeeper “Time to Live” value. As soon as a MultiVOIP gateway registers with a gatekeeper (allowing the gatekeeper to control its call traffic) a countdown timer begins.
  • Page 316 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Signaling for multiple phone Multiplexing calls can be carried on a single (Mux) port rather than opening a separate signaling port for each call. This conserves bandwidth resources.
  • Page 317 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 Values: Y/N (FS + Tun) Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’ the media channel before the CONNECT message is sent.
  • Page 318 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Signaling Port Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Use SIP Proxy Allows the MultiVOIP to work in conjunction with a proxy server.
  • Page 319 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values: alphanumeric Description: Password for proxy server function. See “User Name” description above. Values: numeric (in seconds) Registration Description: This is the timeout interval for Time registration of the MultiVOIP with a SIP proxy server.
  • Page 320 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) Mode Direct, SPP voip systems can operate in two modes: Client, or in the direct mode, where all Registrar voip gateways have static IP addresses assigned to them; or in the registrar/client mode, where one voip gateway serves as registrar and all...
  • Page 321 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Option fields are active Client Options only in registrar/client mode and only for client voip units. Registrar IP This is the IP address of the registrar voip to which this Address client is assigned.
  • Page 322 T1 Phonebook Configuration MultiVOIP User Guide About SPP Proxy/NAT Device Parameters SPP Client/Registrar System Client Voip Public Client Voip Public Private IP Registrar Proxy/NAT Network Voip Device Public IP Client Voip A Proxy/NAT device is sometimes used in a Client/Registrar SPP voip system Public where the registrar vo ip is in a private network but serves client voips on a...
  • Page 323 MultiVOIP User Guide T1 PhoneBook Configuration 2. Select PhoneBook Modify and then select Outbound Phone Book/List Entries. Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain.
  • Page 324 T1 Phonebook Configuration MultiVOIP User Guide 3. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MVP2410. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
  • Page 325 The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external...
  • Page 326 Describes the facility or numeric geographical location at which the call will be completed. Indicates protocol to be used in Protocol Type SIP or H.323 outbound transmission. Single or SPP Port Protocol (SPP) is a non- standard protocol designed by Multi-Tech.
  • Page 327 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Indicates whether or not Use Gatekeepr gatekeeper is used. The H.323 ID assigned to the Gateway alpha- destination MultiVOIP. Only H.323 ID numeric valid if “Use Gatekeeper” is enabled for this entry.
  • Page 328 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed...
  • Page 329 Add/Edit Outbound Phone Book: Field Def’ns Field Name Values Description SPP Fields Use Registrar Values: Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
  • Page 330 T1 Phonebook Configuration MultiVOIP User Guide Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
  • Page 331 Alternate Routing Field Definitions Field Values Name Alternate n.n.n.n where Address n= 0-255 Round milliseconds Trip Delay The Alternate Routing function facilitates PSTN Failover protection, that is, it allows you to re-route voip calls automatically over the PSTN if the voip system fails. The MultiVOIP can be programmed to respond to excessive delays in the transmission of voice packets, which the MultiVOIP interprets as a failure of the IP network.
  • Page 332 T1 Phonebook Configuration MultiVOIP User Guide 4. Select and then select PhoneBook Modify Inbound PhoneBook | List Entries...
  • Page 333 MultiVOIP User Guide T1 PhoneBook Configuration 5. The Add/Edit Inbound PhoneBook screen appears.
  • Page 334 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any : Y/N Values Number When checked, “Any Number” Description: appears as the value in the Remove Prefix field.
  • Page 335 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Call Forward Parameters Forward Uncondit.; Unconditional all calls received will be Condition Busy forwarded. No Resp. Busy will be forwarded when station is busy. No Response calls will be forwarded if called party does not answer after a specified number of rings, as specified in Ring...
  • Page 336 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Ring Count When “No Response” is 0, 1, 2, 3, etc. condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding. Registration In an H.323 voip system, gateways can Option register with the system using one of these...

  • Page 337: T1 Phonebook Examples

    T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. 3 Sites, All-T1 Example Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple adjacent area codes;...
  • Page 338 An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, Company HQ. Minneapolis North Sub. area 763 Digital VoIP -5174 200.2.10.3 -5173 -5172 -5171 717-5170 Network Overlay Area Code: Baltimore Sales Ofc. area 410 Digital VoIP -7003...
  • Page 339 MultiVOIP User Guide T1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
  • Page 340 T1 Phonebook Configuration MultiVOIP User Guide To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system.
  • Page 341 MultiVOIP User Guide T1 PhoneBook Configuration Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999.
  • Page 342 T1 Phonebook Configuration MultiVOIP User Guide The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .

  • Page 343: Configuring Mixed Digital/Analog Voip Systems

    - x7429 402-263-7400 Site D: Pierre, SD PSTN Area Code 615 200.2.9.9 Digital VoIP MVP2410 Other extensions x3101 - x3199 Router 615-492-3100 Site A: Bismarck, ND Area Code 701 Series #1 Analog MultiVOIP (Server/Client Phonebook) MVP200 Unit #200 200.2.9.7 Client...
  • Page 344 T1 Phonebook Configuration MultiVOIP User Guide The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks.
  • Page 345 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # IP Address Channel -OR- Destination Pattern 200.2.9.8 200.2.9.8 200.2.9.6 200.2.9.7 1615 200.2.9.9 (Note 2.) xxxx 3xxx 200.2.9.9 (Note 1.) 1402 200.2.9.5 140226374...
  • Page 346 Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any available data channel to carry the call. Note 3. Note that Site F key system has only 30 extensions (x7400-7429).
  • Page 347 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 1402 200.2.9.5 1402 200.2.9.5 1402 200.2.9.5 1402 200.2.9.5 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.
  • Page 348 Inbound Phonebook for MVP2410 Digital VOIP (Site D) Remove Channel Comment Prefix Prefix Number 1615 Allows phone users at remote Note 4. voip sites to call non-toll Note 5. numbers within the Site D area code (615; Pierre, SD) over the VOIP network.
  • Page 349 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 1615 200.2.9.9 1615 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number. Comment To originate calls to Site A...
  • Page 350 Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Channel Comment Prefix Prefix Number 1402 Access to Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F. 1402 Gives remote voip users access 263740 to extension of key phone 1402 system at Site F (Lincoln).
  • Page 351 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 1402 200.2.9.5 1402 200.2.9.5 1615 200.2.9.9 1615 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.

  • Page 352: Call Completion Summaries

    Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Channel Prefix Prefix Number Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1.
  • Page 353 Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
  • Page 354 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5.

  • Page 355: Variations In Pbx Characteristics

    Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492” would have to be added as a prefix.

  • Page 356: Chapter 8: E1 Phonebook Configuration

    Chapter 8: E1 Phonebook Configuration (European Telephony Standards)

  • Page 357: Mvp3010 Inbound And Outbound Multivoip Phonebooks

    MVP3010 Inbound and Outbound MultiVOIP Phonebooks Important The MultiVOIP’s Outbound phonebook Definition: lists the phone stations it can call; its Inbound phonebook describes the dialing sequences that can be used to call that MultiVOIP and how those calls will be directed. When a VOIP serves a PBX system, the operation of the VOIP should be transparent to the telephone end user and savings in long-distance calling charges should be enjoyed.

  • Page 358: Free Calls: One Voip Site To Another

    E1 Phonebook Configuration MultiVOIP User Guide Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX.

  • Page 359: Local Rate Calls: Within Local Calling Area Of Remote Voip

    Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at local calling rates. For example, suppose that Wren Clothing buys its zippers from The Bluebird Zipper Company in the western part of metropolitan London.
  • Page 360 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates. United Kingdom Wren Clothing Co. Wren Clothing Co.

  • Page 361: National Rate Calls: Within Nation Of Remote Voip Site

    National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at national calling rates. Again, significant savings are possible.

  • Page 362: Inbound Versus Outbound Phonebooks

    Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates. United Kingdom Wren Clothing Co.
  • Page 363 MultiVOIP User Guide E1 PhoneBook Configuration In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an Outbound Phonebook entry that describe the end-to-end connection. The phone station originating the call must be connected to the VOIP system. The Outbound Phonebook for that VOIP unit must have a destination pattern entry that includes the ‘called’...
  • Page 364 Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound Phonebook Entry...

  • Page 365: Phonebook Configuration Procedure

    MultiVOIP User Guide E1 PhoneBook Configuration Phonebook Sidebar Menu Phonebook Configuration Procedure 1. Go to the PhoneBook Configuration screen (using either the sidebar menu, drop-down menu, or icon).
  • Page 366 E1 Phonebook Configuration MultiVOIP User Guide In consultation with your VOIP administrator, enter the Gateway Name determine which protocol you will use (H.323, SIP, or SPP).
  • Page 367 Then fill in the IP address, signaling port, and other parameters, as needed. (The parameters needed for each protocol are different.) The table below describes all fields in the general PhoneBook Configuration screen. PhoneBook Configuration Parameter Definitions Field Name Values Description Gateway This field allows you to specify...
  • Page 368 PhoneBook Configuration Parameter Definitions (cont’d) GateKeeper RAS Parameters Field Name Values RAS TTL in seconds Value Description The H.323 Gatekeeper “Time to Live” value. As soon as a MultiVOIP gateway registers with a gatekeeper (allowing the gatekeeper to control its call traffic) a countdown timer begins.
  • Page 369 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Signaling for multiple phone Multiplexing calls can be carried on a single (Mux) port rather than opening a separate signaling port for each call. This conserves bandwidth resources.
  • Page 370 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 Values: Y/N (FS + Tun) Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’ the media channel before the CONNECT message is sent.
  • Page 371 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Signaling Port 1 - 64000 Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Use SIP Proxy Allows the MultiVOIP to work in conjunction with a proxy server.
  • Page 372 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values: alphanumeric Description: Password for proxy server function. See “User Name” description above. Values: numeric (in seconds) Registration Description: This is the timeout interval for Time registration of the MultiVOIP with a SIP proxy server.
  • Page 373 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) Mode Direct, SPP voip systems can operate in two modes: Client, or in the direct mode, where all Registrar voip gateways have static IP addresses assigned to them; or in the registrar/client mode, where one voip gateway serves as registrar and all...
  • Page 374 PhoneBook Configuration Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Option fields are active Client Options only in registrar/client mode and only for client voip units. Registrar IP n.n.n.n This is the IP address of the registrar voip to which this Address client is assigned.
  • Page 375 MultiVOIP User Guide E1 PhoneBook Configuration 2. Select PhoneBook Modify and then select Outbound Phone Book/List Entries. Click Add.
  • Page 376 E1 Phonebook Configuration MultiVOIP User Guide 3. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MVP3010. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
  • Page 377 The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external...
  • Page 378 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination prefixes, Defines the beginning of Pattern area codes, dialing sequences for calls exchanges, that will be connected to line another VOIP in the system. numbers, Numbers beginning with extensions these sequences are diverted from the PTSN and carried on Internet or other IP...
  • Page 379 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Indicates whether or not Use Gatekeepr gatekeeper is used. The H.323 ID assigned to the Gateway H.323 alpha- destination MultiVOIP. Only numeric valid if “Use Gatekeeper” is enabled for this entry.
  • Page 380 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed...
  • Page 381 Add/Edit Outbound Phone Book: Field Def’ns Field Name Values Description SPP Fields Use Registrar Values: Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
  • Page 382 E1 Phonebook Configuration MultiVOIP User Guide Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
  • Page 383 Alternate Routing Field Definitions Field Values Description Name Alternate n.n.n.n Alternate destination for outbound data traffic where in case of excessive delay in data transmission. Address n= 0-255 Round milliseconds The Round Trip Delay is the criterion for Trip judging when a data pathway is considered Delay blocked.
  • Page 384 E1 Phonebook Configuration MultiVOIP User Guide 5. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MVP3010. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
  • Page 385 Add/Edit Inbound Phone Book: Field Definitions Field Values Description Name Accept When checked, “Any Number” appears as the value in the Remove Prefix field. Number The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
  • Page 386 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description E1 channel number to which Channel 1-30, or the call will be assigned as it Number “Hunting” enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available channel.
  • Page 387 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forward Phone number or IP address to which calls Destination will be directed. IP address, For H.323 calls, the Forward Destination can phone number, be either a Phone Number of an IP Address. port number, For SIP calls, the Forward Destination can be etc.

  • Page 388: E1 Phonebook Examples

    Remember that the initial MVP3010 setup must be done locally or via the built-in Remote Configuration/Command Modem using the MultiVOIP program. However, after the initial configuration is complete, all of the MVP3010 units in the VOIP system can be configured, re-configured, and updated from one location using the MultiVOIP web GUI software program or the MultiVOIP program (in conjunction with the built-in modem).
  • Page 389 MultiVOIP User Guide E1 PhoneBook Configuration France Country Code: 33 Lille Paris: Area 01 Reims Rouen Nantes Strasbourg Lyon Bordeaux Toulouse Marseille...
  • Page 390 E1 Phonebook Configuration MultiVOIP User Guide The Netherlands Country Code: 31 Groningen Leeuwarden Texel 0222 Den Helder 0223 038 Zwolle 0299 Purmerend Beverwijk 0251 Haarlem 023 020 Amsterdam Aalsmeer0297 0294 Weesp Enschede The Hague Arnhem Rotterdam 0118 Middelburg Eindhoven Maastricht...
  • Page 391 An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 Digital VoIP -5174 200.2.10.3 -5173 -5172 -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 Digital VoIP...
  • Page 392 The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is shown below. NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line.
  • Page 393 MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.
  • Page 394 E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.

  • Page 395: Configuring Digital & Analog Voips In Same System

    263-7400 Site D: Inner London, UK Area Code 0207 PSTN 200.2.9.9 Digital VoIP MVP3010 Other extensions x8301 - x8399 Router 020-7398-8300 Site A: Birmingham, W. Midlands, UK Area Code 0121 Series #1 Analog MultiVOIP (Server/Client Phonebook) MVP200 Unit #200 200.2.9.7...
  • Page 396 The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP3010 digital MultiVOIP requires its own inbound and outbound phonebooks, as well.
  • Page 397 Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # IP Address Channel -OR- Destination Pattern 0207 200.2.9.9 (Note 2.) xxxx 0208 200.2.9.9 (Note 2.) xxxx Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP3010 to choose any available data channel to carry the call.
  • Page 398 The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Remov Pattern Prefix Address Prefix 200.2.9.7 901189 901189 101# 200.2.9.8 Note 3. 200.2.9.6 90182 90182 200.2.9.5 90182 200.2.9.5 90182 200.2.9.5 200.2.9.8 Note 3.
  • Page 399 The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP (Site D) Remove Channel Prefix Prefix Number 0207 Note 4. Note 5. 0208 Note 4. Note 5. 0207 39883 Note 4. “9” gives PBX station users access to outside line. Note 5.
  • Page 400 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 01189 0118 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 0207 200.2.9.9 0208 200.2.9.9 0207 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.
  • Page 401 Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Channel Comment Prefix Prefix Number 01822 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 0182 Gives remote voip users, access to extensions of key phone system atTavistock office. 0182 Because call is completed at key system, abbreviated dialing (3-...
  • Page 402 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 01189 0118 101# 200.2.9.8 Note 3. 200.2.9.8 01822 01822 200.2.9.5 0182 200.2.9.5 26374 0207 0207 200.2.9.9 0207 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.

  • Page 403: Call Completion Summaries

    Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Channel Prefix Prefix Number Call Completion Summaries Site A calling Site C, Method 1 Dial 101. Hear dial tone from Site B. Dial 9435632. Await completion. Talk. Site A calling Site C, Method 2 Dial 101#9435632 Await completion.
  • Page 404 Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
  • Page 405 Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263742. The call would be directed to the Tavistock voip’s IP address, 200.2.9.5.

  • Page 406: Variations In Pbx Characteristics

    Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Phonebook to facilitate origination of the call, would be “3”. The string 02073988 is added, preceding the “3”.

  • Page 407: International Telephony Numbering Plan Resources

    International Telephony Numbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established; new service categories have been established (for example, to accommodate GSM, personal numbering, corporate numbering, etc.).
  • Page 408 http://kropla.com/phones.htm http://www.numberplan.org/ http://www.eto.dk/ http://www.eto.dk/ETNS.htm http://www.regtp.de/en/reg_tele/start /fs_05.html Description Guide to international use of modems. National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. European Telecommunications Office. Primarily concerned with mobile/wireless radiotelephony, GSM, etc.

  • Page 409: Chapter 9: Analog/Bri Phonebook Configuration

    Chapter 9: Analog/BRI Phonebook Configuration...
  • Page 410 Phonebooks for Series II analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810) and BRI MultiVOIP units (MVP410ST/810ST) are, in principle, configured the same as phonebooks for digital MultiVOIP products that would operate in the same environment (under either North American or European telephony standards, T1 or E1).

  • Page 411: Chapter 10: Operation And Maintenance

    Chapter 10: Operation and Maintenance...

  • Page 412: Operation And Maintenance

    Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting.
  • Page 413 System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the alpha- voip. The boot code version is numeric independent of the software version. Firmware Indicates the version of the nn.nn.nn Version...
  • Page 414 Operation and Maintenance MultiVOIP User Guide The frequency with which the System Information screen is updated is determined by a setting in the Logs screen...

  • Page 415: Statistics Screens

    Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle.
  • Page 416 Operation and Maintenance MultiVOIP User Guide The Call Progress Details Screen...
  • Page 417 Call Progress Details: Field Definitions Field Name Values Description Channel Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed. Call Details Duration Hours: The length of the call in hours, Minutes: minutes, and seconds (hh:mm:ss).
  • Page 418 Call Progress Details: Field Definitions (cont’d) From – To Details Gateway alphanumeric Identifier for the VOIP gateway Name string that handled this call. IP Address x.x.x.x, IP address from which the call where x has a was received. range of 0 to Options SC, FEC Displays VOIP transmission...
  • Page 419 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
  • Page 420 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Caller ID There are four This field shows the identifier and values: status of a remote voip (which has “Calling Party Call Name Identification enabled) + identifier”; with which this voip unit is “Alerting currently engaged in some voip...

  • Page 421: About Logs

    MultiVOIP User Guide Operation & Maintenance About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Alt + L...
  • Page 422 Operation and Maintenance MultiVOIP User Guide The Logs Screen...
  • Page 423 Logs Screen Details: Field Definitions Field Name Values Log # column 1 or higher Start Date,Time dd:mm:yyyy column hh:mm:ss Duration column hh:mm:ss Status column success or failure Mode column voice or FAX From column gateway name To column gateway name Special Buttons Previous Next...
  • Page 424 Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details (cont’d) Packets loss integer value (lost) Voice coder G.723, G.729, G.711, etc. Packets received integer value Bytes received integer value Outbound digits 0-9, #, * FROM Details Gateway Name alphanumeric string IP Address...
  • Page 425 Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred phone number string Call Forwarded phone number string Number of party called in transfer. Number of party called in forwarding.

  • Page 426: About Ip Statistics

    Operation and Maintenance MultiVOIP User Guide About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Alt + I IP Statistics Screen...
  • Page 427 IP Statistics: Field Definitions Field Values Description Name UDP versus TCP Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data. Both TCP and UDP split data into packets called “datagrams.”...
  • Page 428 IP Statistics: Field Definitions (cont’d) Field Values Description Name Total Packets Sum of data packets of all types. (cont’d) Received integer Total number of error-laden packets with value received by this VOIP gateway since the Errors last “clearing” or resetting of the counter within the MultiVOIP software.
  • Page 429 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit integer Number of RTP packets transmitted by value this VOIP gateway since the last “clearing”...

  • Page 430: About Link Management

    Operation and Maintenance MultiVOIP User Guide About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
  • Page 431 Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to a.b.c.d This is the IP address of the target Ping 0-255 endpoint to be pinged. No. of Pings 1-999 This field determines how many pings will be generated by the Start Now command.
  • Page 432 Link Management screen Field Definitions (cont’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address a.b.c.d Target of ping. column 0-255 No. of Pings as listed Number of pings sent to target Sent endpoint.

  • Page 433: About Packetization Time

    MultiVOIP User Guide Operation & Maintenance About Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main voip software screen.
  • Page 434 Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in Kbps); {default value} G711, G726, G727 5-120 G723 30-120 G729 10-120 Netcoder...
  • Page 435 MultiVOIP User Guide Operation & Maintenance Once the packetization rate has been set for one channel, it can be copied into other channels.

  • Page 436: About T1/E1 And Bri Statistics

    Operation and Maintenance MultiVOIP User Guide About T1/E1 and BRI Statistics Accessing T1 Statistics Pulldown Icon Shortcut Sidebar Alt + T The T1 and E1 Statistics screens are only accessible and applicable for the MVP2410, and MVP3010. The BRI statistics screens are only accessible and applicable for the MVP410ST and MVP810ST...
  • Page 437 MultiVOIP User Guide Operation & Maintenance T1 Statistics Screen...
  • Page 438 T1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset. Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions.
  • Page 439 T1 Statistics: Field Definitions (cont’d) Field Values Description Name Yellow Tally since last The alarm signal sent by a remote T1/E1 Alarm reset. device to indicate that it sees no receive signal or cannot synchronize on the receive signal. Frame [To be supplied.] Search Restart Flag...
  • Page 440 T1 Statistics: Field Definitions (cont’d) Field Values Description Name Two successive pulses of the same Bipolar Integer tally of polarity have been received and these Violation violation count pulses are not part of zero substitution. since last reset. On an AMI-encoded line, this represents a line error.
  • Page 441 E1 Statistics Screen E1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset. Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions.
  • Page 442 E1 Statistics: Field Definitions (cont’d) Field Values Description Name Detected alarm indication signal in Receive timeslot 16 according to ITU-T G.775. Timeslot 16 Alarm Indicates the incoming time slot 16 Indication contains less than 4 zeros in each of Signal two consecutive time slot 16 multiframe periods.
  • Page 443 E1 Statistics: Field Definitions (cont’d) Field Values Description Name Receive The framing pattern '0000' in 2 Timeslot 16 consecutive CAS multiframes were not Loss of found or in all time slot 16 of the previous MultiFrame multiframe all bits were reset. Alignment At least 32 consecutive zeroes were Transmit...
  • Page 444 Operation and Maintenance MultiVOIP User Guide ISDN BRI Statistics Screen...
  • Page 445 ISDN BRI Statistics: Field Definitions Field Values Name Select BRI ISDNn Interface For n=1-2 (410ST) For n-1-4 (810ST) Layer 1 Interface Status inactive (F1), sensing (F2), deactivated (F3), awaiting signal (F4), (F5), identifying input synchronized (F6), activated (F7), lost framing (F8), deactive (G1), pending activation (G2),...
  • Page 446 ISDN BRI Statistics: Field Definitions (continued) Field Values Name Switch Information: TEI Assignment TEI 0 0-63 (point-to-point through assignments TEI 7 64-126 (automatic assignments) Switch Information: D-Channel Information Tx Packets 0 to 4294967295 Rx Packets 0 to 4294967295 Switch Information: SPID 0 numeric, (SPID 0...
  • Page 447 ISDN BRI Statistics: Field Definitions (continued) Field Values Name Switch Information: SPID 1 numeric (SPID 1 number) Not Checked, Status Correct, Incorrect “Clear” button Description SPID for channel 1 of the BRI interface. Otherwise, same as SPID0 description above. Indicates whether SPID1 is correct, incorrect, or not being checked.

  • Page 448: About Registered Gateway Details

    Operation and Maintenance MultiVOIP User Guide About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the PhoneBook Configuration screen and in the Add/Edit Outbound PhoneBook screen.
  • Page 449 Registered Gateway Details: Field Definitions Field Values Description Name Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack.

  • Page 450: Multivoip Program Menu Items

    MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu.
  • Page 451 MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download Firmware Select this to download new versions of firmware as enhancements become available. Download IFM Firmware Select this to download new versions of IFM firmware as enhancements become available.

  • Page 452: Configuration Option

    “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the MultiVOIP unit. When new versions of the MultiVoip software become available, they will be posted on MultiTech’s web or FTP sites.

  • Page 453: Date And Time Setup

    Date and Time Setup The dialog box below allows you to set the time and date indicators of the MultiVOIP system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP.
  • Page 454 Operation and Maintenance MultiVOIP User Guide If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware that can be downloaded. If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on Firmware to find MultiVOIP resources.
  • Page 455 MultiVOIP User Guide Operation & Maintenance Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual.
  • Page 456 Operation and Maintenance MultiVOIP User Guide Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.

  • Page 457: Implementing A Software Upgrade

    Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the MultiVOIP unit. When using the MultiVOIP Windows GUI, firmware and factory default settings can also be transferred from controller PC to MultiVOIP piecemeal using separate commands.

  • Page 458: Downloading Firmware

    Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory into the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the MultiTech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command.
  • Page 459 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot”...
  • Page 460 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest) “.bin” file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7.

  • Page 461: Downloading Factory Defaults

    Downloading Factory Defaults 1. The MultiVoip Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults.
  • Page 462 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot”...

  • Page 463: Downloading Ifm Firmware (Analog Voips Only)

    5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6.
  • Page 464 might indicate that a phone is off hook (FXS) or that an incoming ring is present (FXO). The IFM receives operating instructions from the voip’s main processor. For example, the IFM might be instructed to ring the phone (FXS) or seize the line (FXO). The IFM contains a codec (coder/decoder) to convert the incoming audio to a PCM stream (pulse code modulation) which it sends to the DSP (digital signal processor).
  • Page 465 6. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (Only in very special circumstances would different IFMs in the same voip be loaded with different IFM firmware.) 7. The main MultiVOIP Configuration screen will appear. Progress bars can be seen at the bottom of the screen while files are being copied.
  • Page 466 8. Then a completion screen entitled IFM Test will appear. Click OK. 9. The MultiVOIP will reboot itself. When the reboot is complete, the MultiVOIP Configuration screen will close. 10. The IFM firmware downloading process is complete.

  • Page 467: Setting And Downloading User Defaults

    Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
  • Page 468 Operation and Maintenance MultiVOIP User Guide 4. Progress bars will appear during the file transfer process. 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself.

  • Page 469: Setting A Password (Windows Gui)

    Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a voip unit.
  • Page 470 2. To invoke the Set Password command, go to Start | Programs | MVP____ x.xx | Set Password. 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the MultiVOIP (which is done automatically).
  • Page 471 NOTE: Be sure to write down your password in a convenient but secure place. If the password is forgotten, contact MultiTech Technical Support for advice. Click OK. 5. A message will appear indicating that a password has been set successfully. After the password has been set successfully, the MultiVOIP will re- boot itself and, in so doing, its BOOT LED will light up.
  • Page 472 Operation and Maintenance MultiVOIP User Guide 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the MultiVOIP software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP.

  • Page 473: Setting A Password (Web Browser Gui)

    Setting a Password (Web Browser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one password can be assigned and it works for all MultiVOIP software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).

  • Page 474: Un-Installing The Multivoip Software

    Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions may vary). 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
  • Page 475 MultiVOIP User Guide Operation & Maintenance 3. A special warning message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes. 4. A completion screen will appear. Click Finish.

  • Page 476: Upgrading Software

    Operation and Maintenance MultiVOIP User Guide Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and factory default configuration settings. As such, Upgrade Software implements the functions of both Download Firmware and Download Factory Defaults in a single command.

  • Page 477: Ftp Server File Transfers ("Downloads")

    MultiVOIP User Guide Operation & Maintenance FTP Server File Transfers (“Downloads”) With the 4.03/6.03 software release, MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer or Netscape, used in conjunction with Windows Explorer).
  • Page 478 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC IP Address of voip unit #1 IP address of voip unit #n...
  • Page 479 MultiVOIP User Guide Operation & Maintenance 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP...
  • Page 480 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension).
  • Page 481 MultiVOIP User Guide Operation & Maintenance 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a browser, the address must be preceded by “ftp://”...
  • Page 482 Operation and Maintenance MultiVOIP User Guide 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
  • Page 483 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 484 Operation and Maintenance MultiVOIP User Guide You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories.
  • Page 485 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 486 Operation and Maintenance MultiVOIP User Guide Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the MultiVOIP. 10.

  • Page 487: Web Browser Interface

    Web Browser Interface Beginning with the 4.03/6.03 software release, you can control the MultiVOIP unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6 and Netscape6. MultiVOIP Web Browser GUI Overview Function Configuration Prerequisite Browser Version...
  • Page 488 Operation and Maintenance MultiVOIP User Guide The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI.
  • Page 489 MultiVOIP User Guide Operation & Maintenance The graphic layout of the web GUI is also somewhat larger-scale than that of the Windows GUI. For that reason, it’s helpful to use as large of a video monitor as possible. The primary advantage of the web GUI is remote access for control and configuration.
  • Page 490 Operation and Maintenance MultiVOIP User Guide During the installation, you must specify which browser you’ll use in the Select Browsers screen. When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web).
  • Page 491 MultiVOIP User Guide Operation & Maintenance After the Java program has been installed, you can access the MultiVOIP using the web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Enter a password when prompted. (A password is needed here only if password has been set for the local Windows GUI or for the MultiVOIP’s FTP Server function.

  • Page 492: Syslog Server Functions

    SysLog Server Functions Beginning with the 4.03/6.03 software release, we have built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
  • Page 493 MultiVOIP User Guide Operation & Maintenance Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
  • Page 494 Operation and Maintenance MultiVOIP User Guide Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (like MultiVoipManager), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).

  • Page 495: Chapter 11 Warranty, Service, And Tech Support

    Chapter 11 Warranty, Service, and Tech Support...

  • Page 496: Limited Warranty

    Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.
  • Page 497 MultiVOIP User Guide Warranty, Service, & Tech Support For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc for details on rates and coverages.

  • Page 498: Technical Support

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the...

  • Page 499: Chapter 12: Regulatory Information

    Chapter 12: Regulatory Information...

  • Page 500: Emc, Safety, And R&Tte Directive Compliance

    EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits,...

  • Page 501: Industry Canada

    6. If trouble is experienced with this equipment (the model of which is indicated below), please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the equipment is causing harm to the network, the telephone company...

  • Page 502: Canadian Limitations Notice

    7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 8. Manufacturer:...

  • Page 503: Appendix A: Expansion Card Installation (Mvp24-48 & Mvp30-60)

    Appendix A: Expansion Card Installation (MVP24-48 & MVP30-60)

  • Page 504: Installation

    T1/E1 Expansion Cards MultiVOIP User Guide Installation Both the MVP2410 and the MVP3010 use the same mechanical chassis. This chassis accommodates a second MultiVOIP circuit card or motherboard module. The add-on module for the MVP2410 is the MVP24-48 product; the add-on module for the MVP3010 is the MVP30- 60 product.

  • Page 505: Power Cable

    MultiVOIP User Guide T1/E1 Expansion Cards Power Cable Molex Connector Figure A-2: MVP2410/3010 Chassis (top/rear view) 4. While keeping the power cable out of the way, fit the MVP24-48 or MVP30-60 card into the grooves of the expansion slot. Push it in far enough to allow connection of the power cable to the receptacle on the vertical plate of the expansion card.

  • Page 506: Operation

    T1/E1 Expansion Cards MultiVOIP User Guide Operation The MVP2410/3010 front panel has two sets of identical LEDs. In the MVP2410/3010 without an expansion card, only the left-hand set of LEDs is functional. However, when the MultiVOIP unit has been upgraded with an MVP24-48 or MVP30-60 expansion card, the right- hand set of LEDs will also become active.

  • Page 507: Appendix B: Cable Pinouts

    Appendix B: Cable Pinouts...

  • Page 508: Appendix B: Cable Pinouts

    Appendix B: Cable Pinouts Command Cable RJ-45 Connector To Command Port Connector RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below.

  • Page 509: T1/E1 Connector

    T1/E1 Connector T1/E1 Connector Voice/Fax Channel Connectors Pin Functions (E&M Interface) Descr Function Input Output 4-Wire Output 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Receive Pair (from line) Transmit Pair (to line)
  • Page 510 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Ring Description Ring...

  • Page 511: Isdn Bri Rj-45 Pinout Information

    ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable.

  • Page 512: Isdn Interfaces: "St" And "U

    ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to connect these units to any network equipment that has the “U” ISDN interface. In the UK, and in many European countries, the telco supplies an NT1 device for ISDN-BRI service.

  • Page 513: Appendix C: Tcp/Udp Port Assignments

    Appendix C: TCP/UDP Port Assignments...

  • Page 514: Well Known Port Numbers

    Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.

  • Page 515: Appendix D: Installation Instructions For Mvp428 Upgrade Card

    Appendix D: Installation Instructions for MVP428 Upgrade Card...

  • Page 516: Installation Instructions For Mvp428 Upgrade Card

    Installation Instructions for MVP428 Upgrade Card In this procedure, you will install an additional circuit board into the MVP410, converting it from a 4-channel voip to an 8-channel voip. Summary (A) Attach four standoffs to main circuit card. (B) Mate the 60-pin connectors (male connector on main circuit card;...
  • Page 517 3. Using a Phillips driver, remove the three screws that secure the main circuit board and back panel assembly to the chassis. NOTE: Follow standard ESD precautions to protect the circuit board from static electricity damage. back panel screws (3) Figure D-3: Removing screws from back panel 4.
  • Page 518 8. On the phone-jack side of the circuit card, three screws attach the circuit card to the back panel. Two of these screws are adjacent to the four phone- jack pairs. Remove these two screws. Screw locations (2) at phone-jack edge of board.
  • Page 519 11. Locate the male 60-pin vertical connector near the LED edge of the main circuit card. Check that pins are straight and evenly spaced. If not, then correct for straightness and spacing. Locate the 60-pin female connector on the upgrade circuit card. 12.
  • Page 520 Index MultiVOIP User Guide Index...

  • Page 521: Index

    INDEX Alternate Phone Number field, SPP E1... 380 Alternate Phone Number, SPP T1... 328 abbreviated dialing, inter-office E1... 357 T1... 309 Accept Any Number (inbound) E1... 384 T1... 333 Accept Any Number (outbound) field E1... 376 T1... 324 access codes, PBX ... 66 access codes, types PBX ...
  • Page 522 Add/Edit Inbound Phonebook field definitions E1... 384, 385, 386 T1... 333, 334, 335 Add/Edit Inbound Phonebook screen E1... 384 T1... 333 Add/Edit Inbound Phonebook screen fields (E1) Accept Any Number ... 384 Add Prefix... 384 Channel Number... 385 Description (callee location)... 385 Enable (Call Forwarding) ...
  • Page 523 Advanced Features field group analog... 233 T1/E1 ... 146 airflow... 91 Alerting Party Supplementary Services (analog) ... 297, 298, 299 Supplementary Services (T1/E1) ... 196, 197, 198 Allowed Name Type (analog) Alerting Party... 297, 298, 299 Calling Party ... 296 Allowed Name Type (T1/E1) Alerting Party...
  • Page 524 Bipolar Violation (E1 stats) field.. 442 Bipolar Violation (T1 stats) field.. 439 Blue Alarm (E1 stats) field ... 440 Blue Alarm (T1 stats) field ... 437 Boot LED analog models ... 32 analog, MVP130 ... 33 BRI models ... 39 MVP-210 ...
  • Page 525 T1/E1 ... 177 Cadence 4 (custom) field analog... 279 T1/E1 ... 177 Cadence field analog... 276 T1/E1 ... 174 cadences, custom T1.E1 ... 177, 279 T1/E1 ... 175 cadences, signaling analog... 272 T1/E1 ... 170 Call Control PHB field analog... 222 T1/E1 ...
  • Page 526 T1... 16 Call Transfer (analog)... 291 Call Transfer (T1/E1) ... 190 Call Transfer Enable analog... 293 T1/E1 ... 192 Call Transfer music jingle during hold analog... 293 T1/E1 ... 192 Call Transferred To logs (statistics) field... 424 Call Waiting ANALOG ... 30 BRI ...
  • Page 527 G.727 ... 232 G.729 ... 232 Net Coder... 232 Coder (SMTP logs) field analog... 283 T1/E1 ... 182 coder (T1/E1) bandwidth, max... 145 G.711 ... 145 G.723.1 ... 145 G.726 ... 145 G.727 ... 145 G.729 ... 145 Net Coder... 145 Coder field analog...
  • Page 528 T1/E1 ... 146 Compression, Silence (SMTP logs) analog... 284 T1/E1 ... 183 computer requirements ... 40 configuration of voip (analog) local versus remote ... 208 configuration of voip (T1/E1) local versus remote ... 122, 123 Configuration option description (MultiVOIP program menu) ... 449 Configuration Parameter Groups, accessing analog...
  • Page 529 Count of Registered Numbers field (Registered Gateway Details) ... 448 country ISDN type and ... 166 switch type and ISDN ... 166 Country (ISDN) field E1/ISDN ... 164 country codes ... 70 Country definitions ISDN-BRI... 268 Country field ISDN-BRI... 265 Country field (ISDN) T1/ISDN ...
  • Page 530 Cadence 2 ... 279 Cadence 3 ... 279 Cadence 4 ... 279 Custom Tone-Pair Settings (T1/E1) fields Cadence 1 ... 177 Cadence 2 ... 177 Cadence 3 ... 177 Cadence 4 ... 177 Custom Tone-Pair Settings definitions analog... 278, 279 T1/E1 ...
  • Page 531 T1... 325 destination patterns digits used ... 70 tips about... 70 destination patterns, discussion E1... 361 T1... 308 Detection Flash Hook field E1... 163 T1... 157 Detection Range, Flash Hook Options field E&M ... 258 FXO ... 251 FXS Loop Start ... 245 Detection Time E1...
  • Page 532 Download IFM Firmware (program menu option) , command .. 462, 463 Download IFM Firmware option description (MultiVOIP program menu) ... 450 Download User Defaults (program menu option) , command ... 466 Download User Defaults option description (MultiVOIP program menu) ... 450 downloading firmware, machine perspective ...
  • Page 533 Long-Haul Mode ... 162 E1 Parameters screen... 160 E1 Statistics field definitions440, 441, E1 Statistics fields Bipolar Variation ... 442 Blue Alarm ... 440 Excessive Zeroes ... 442 Loss of Frame Alignment ... 440 Loss of MultiFrame Alignment 441 Receive Slip ... 442 Receive Timeslot 16 Alarm Indication Signal ...
  • Page 534 Enable SNMP Agent... 167, 269 Enable SNMP Agent field analog... 271 T1/E1 ... 169 enabling SMTP analog... 280 T1/E1 ... 178 enabling web browser GUI analog... 59, 226 T1/E1 ... 139 Error Correction (SMTP logs) analog... 284 T1/E1 ... 183 error correction, forward analog...
  • Page 535 FCC registration number ... 501 FCC rules, Part 15... 499 FDX LED analog models ... 32 analog, MVP130 ... 33 BRI models ... 39 E1... 24 T1... 17 Filters (Console Message Settings) analog... 289 T1/E1 ... 188 Filters button (Console Message Settings) analog...
  • Page 536 FTP client programs graphic vs. textual orientation... 485 FTP file transfers using FTP client program ... 478 using web browser ... 478 FTP Server Enable field analog... 225 T1/E1 ... 138 FTP Server function as added feature ... 476 enabling ... 478 FTP Server, contacting ...
  • Page 537 G723 coders (RTP packetization, voice/fax) T1/E1 ... 433 G726 coders (RTP packetization, voice/fax) T1/E1 ... 433 G727 coders (RTP packetization, voice/fax) T1/E1 ... 433 G729 coders (RTP packetization, voice/fax) T1/E1 ... 433 Gain 1 (custom tone) field analog... 278 T1/E1 ... 176 Gain 1 (tone pair scheme) analog...
  • Page 538 H.245 Tunneling field E1... 368 T1... 315 H.323 compatibility (analog models) ... 27 compatibility (BRI models) ... 35 compatibility (E1 models) ... 19 compatibility (T1 models) ... 12 H.323 Annex E field E1... 369 T1... 316 H.323 coder analog... 232 T1/E1 ...
  • Page 539 Inbound Phonebook entries, list E1... 382 T1... 331 inbound phonebook example quick ... 67 inbound vs. outbound phonebooks E1... 361 T1... 308 Industry Canada requirements ... 500 info sources analog telephony details... 48, 211 BRI telephony details... 49 E1 details ... 48 E1 telephony details...
  • Page 540 inter-office dialing E1... 357 T1... 309 inter-operation (analog) with T1/E1 voips... 25 inter-operation (BRI) with T1/E1/BRI voips... 34 inter-operation with phone system analog models ... 26 BRI models ... 34 E1 models ... 18 T1 models ... 11 IP Address (call progress) field... 417 IP Address (callee, statistics, logs) field...
  • Page 541 Inter Digit Timer... 265 Layer 1 Interface... 264 Operator ... 265 Select BRI Interface... 264 Switch Information ... 265 ISDN BRI Statistics screen fields Clear (button)... 446 D Channel Information (field group)... 445 Layer 1 Interface (field group).. 444 Loss of Framing... 444 Loss of Sync ...
  • Page 542 LNK ... 24 LED definitions (analog, MVP130) Boot ... 33 Ethernet... 33 FDX ... 33 LNK ... 33 Power ... 33 RCV (channel) ... 33 RSG ... 33 XMT (channel)... 33 XSG ... 33 LED definitions (analog, T1) LNK ... 17 LED definitions (BRI models) FDX ...
  • Page 543 analog models ... 32 analog, MVP130 ... 33 BRI models ... 39 E1... 24 T1... 17 loading of weight in rack ... 91 local configuration analog/BRI... 210 T1/E1 ... 124 local configuration procedure detailed, analog ... 215 detailed, T1/E1... 129 summary, analog...
  • Page 544 analog... 287 T1/E1 ... 186 Logs screen field definitions analog... 288 T1/E1 ... 187 Logs screen parameters (analog) Enable Console Messages... 288 Filters ... 288 GUI ... 288 IP Address (SysLog Server) ... 288 Online Statistics Updation Interval ... 288 Port (SysLog Server) ...
  • Page 545 T1/E1 ... 150 Message Waiting Indication (DID- DPO)... 260 Message Waiting Indication (E&M) and DID ... 257 Message Waiting Indication field DID-DPO... 260 E&M ... 257 FXO ... 248 FXS Loop Start ... 244 Minimum Jitter Value field analog... 237 T1/E1 ...
  • Page 546 analog... 293 T1/E1 ... 192 MVP130 cabling procedure... 108 Introduction ... 25 unpacking... 89 MVP210 grounding... 107 MVP210x cabling procedure... 104 unpacking... 88 MVP2410 cabling procedure... 93 unpacking... 86 MVP-2410 remote configuration modem... 94 MVP3010 cabling procedure... 93 remote configuration modem... 94 unpacking...
  • Page 547 analog... 288 T1/E1 ... 187 operating system... 40 operating temperature ... 91 operating voltage analog models ... 43 T1 models ... 42 operation expansion card (T1/E1)... 505 Operator (ISDN) field E1/ISDN ... 164 T1/ISDN ... 158 Operator definitions ISDN-BRI... 268 Operator field ISDN-BRI...
  • Page 548 Pass Through (E&M) field ... 256 Pass Through Enable (FXS Loop Start interface) and AutoCall (Voice/Fax Params) ... 245 Password (proxy server) field E1... 371 T1... 318 Password (SMTP) field analog... 282 T1/E1 ... 180 password, lost/forgotten... 468, 472 password, setting... 468 web browser GUI...
  • Page 549 Re-Registration Time (proxy server) ... 371 Phonebook Configuration screen fields (E1) Annex E (H.323, UDP multiplexing)... 369 Client Options... 372 Gatekeeper IP Address... 366 Gatekeeper Name... 366 Gateway Name... 366 General Options ... 372 H.245 Tunneling ... 368 H.323 Multiplexing... 368 Keep Alive...
  • Page 550 phonebook tips... 70 phonebook worksheet ... 76, 77 phonebook, analog voips ... 409 phonebook, inbound example... 73 example, quick... 67 phonebook, outbound example... 73 example, quick... 63 phonebooks, inbound vs. outbound E1... 361 T1... 308 phonebooks, objectives & considerations T1... 308 Phonebooks, objectives &...
  • Page 551 E1... 370 T1... 317 Proxy/NAT Device Parameters – Public IP Address E1... 373 T1... 320 PSTN failover feature Alternate Routing, and... 330 analog models ... 27 BRI models ... 35 E1 models ... 19 T1 models ... 12 Pulse Density Violation (T1 stats) field...
  • Page 552 Pulse Generation Ratio ... 276 type (of tone)... 275 Regional Parameter fields (T1/E1) Cadence ... 174 Country/Region (tone schemes) 172 Custom (tones)... 174 Frequency 1 ... 173 Frequency 2 ... 173 Gain 1 ... 173 Gain 2 ... 173 type (of tone)... 172 Regional Parameters fields (analog, except MVP130) Country Selection for Built-In...
  • Page 553 analog... 282 Requires Authentication (SMTP) field analog... 281 T1/E1 ... 180 Re-Registration Time (proxy server) E1... 371 T1... 318 Resolutions (MultiVOIP troubleshooting)... 10 Response Timeout (Link Management) field... 430 Retransmission (SPP, General Options) field E1... 372 T1... 319 Retrieve Sequence analog...
  • Page 554 T1/E1 ... 175 Set ISDN Parameters ... 166 Set Log Reporting Method analog... 286 T1/E1 ... 185 Set Password (program menu option) , command ... 468 Set Password (web browser GUI) , command ... 472 Set Password option description (MultiVOIP program menu) ... 450 Set Regional Parameters analog...
  • Page 555 E1... 19 T1... 12 T1/E1 ... 189 SIP Port Number field E1... 379 T1... 327 SIP port number, standard E1... 379 T1... 327 SIP Proxy Parameters E1... 370 T1... 317 SIP URL field E1... 379 T1... 327 SMTP quick setup... 61 SMTP (log reporting type) button analog...
  • Page 556 analog... 269 T1/E1 ... 167 software control... 58 uninstalling (detailed) ... 118 updates (analog)... 208 updates (T1/E1) ... 123 software (MultiVOIP) uninstalling ... 473 software configuration summary ... 111 software installation detailed... 111 quick ... 58 software loading... 111 software loading, quick... 58 software version numbers ...
  • Page 557 MVP130... 108 MVP130FXS ... 109 MVP210... 106, 107 MVP-410/810 ... 97, 98 Supplementary (Telephony) Services ANALOG ... 30 BRI ... 38 E1... 23 T1... 16 Supplementary Services (analog) Alerting Party... 297, 298, 299 Call Hold... 291 Call Hold Enable... 294 Call Name Identification...
  • Page 558 Allowed Name Types ... 195, 196, 197, 198 Busy Party... 197 Call Hold Enable... 193 Call Name Identification Enable194 Caller ID ... 199 Calling Party ... 195 Connected Party... 198 Select Channel ... 192 Supplementary Services Parameters screen, accessing analog... 290 T1/E1 ...
  • Page 559 Loss of MultiFrame Alignment 438 Pulse Density Violation ... 438 Receive Slip ... 439 Transmit Data Underrun ... 438 Transmit Line Open ... 438 Transmit Slip ... 438 Transmit Slip Negative ... 438 Yellow Alarm ... 438 T1 telephony parameters... 125 T1/E1 connector pinout ...
  • Page 560 Tone Detection (FXO disconnect criteria) field ... 249 Tone Pair (custom) field analog... 278 T1/E1 ... 176 tone pairs, custom T1/E1 ... 175 tones, signaling analog... 272 T1/E1 ... 170 Total Digits (outbound) field E1... 377 T1... 325 touch tone frequencies ... 250 trace on/off (logging) analog...
  • Page 561 T1... 334 Uninstall (program menu option) , command ... 473 Uninstall option description (MultiVOIP program menu) ... 450 uninstalling MultiVOIP software. 118, unobtainable tone, custom analog... 278 T1/E1 ... 175, 176 unobtainable tones analog... 175, 277 unpacking MVP130... 89 MVP210x... 88 MVP2410...
  • Page 562 voice packets, re-assembly T1/E1 ... 144 voice quality, improving analog... 233 T1/E1 ... 146 voice quality, versus delay analog... 238 T1/E1 ... 150 Voice/FAX connector pinout... 508 Voice/FAX Parameter definitions analog... 238, 239 T1/E1 ... 150, 151 Voice/FAX Parameter Definitions analog...
  • Page 563 Voip Caller ID Case #1 –telco standard CID enters voip system ... 252 Voip Caller ID Case #2 – H.323 voip system, no telco CID... 252 Voip Caller ID Case #3 –SPP ... 253 Voip Caller ID Case #4 – Remote FXS call on H.323 voip system 253 Voip Caller ID Case #5 –DID channel in H.323 voip system ...
  • Page 564 well-known port, Q.931 params, H.323 E1... 366 T1... 313 well-known port, SIP E1... 379 T1... 327 well-known port, SNMP analog... 271 T1/E1 ... 169 Windows GUI vs. web GUI BRI ... 37 wink signaling (DID-DPO)... 260 wink signaling (E&M) ... 256 Wink Timer (DID-DPO) field ...
  • Page 565 S000249K...

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