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Multitech MVP2410 User Manual

Voice/fax over ip gateways
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MultiVOIP
Voice/Fax over IP Gateways
Digital Models: MVP2410
MVP3010

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Summary of Contents for Multitech MVP2410

  • Page 1: User Guide

    ® MultiVOIP Voice/Fax over IP Gateways Digital Models: MVP2410 MVP3010 User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Front Panel LEDs ... 7 Chapter 2 – Installing and Cabling the MultiVOIP... 8 Introduction...8 Safety Warnings ...8 Unpacking Your MultiVOIP...8 Rack Mounting Instructions for MVP2410/3010...9 Cabling Procedure for MVP2410/3010...10 Chapter 3 – Software Installation... 12 Introduction...12 Loading MultiVOIP Software onto the PC ...12 Setup Overview ...15...
  • Page 4 Downloading CAS Protocol ... 103 Setting and Downloading User Defaults ... 105 Setting a Password ... 106 Windows Interface... 106 Web Browser Interface... 107 Upgrading Software ... 108 FTP Server File Transfers (“Downloads”) ...109 Web Browser Interface...114 Multi-Tech Systems, Inc.
  • Page 5 Appendix C – Installation Instructions for T1/E1 Upgrade Card ... 121 Appendix D – Warranty and Repair Policies ... 123 Appendix E – Regulatory Information... 125 Appendix F – Waste Electrical and Electronic Equipment (WEEE) Statement... 127 Appendix G – C-ROHS HT/TS Substance Concentration... 128 INDEX... 129 Multi-Tech Systems, Inc.

  • Page 6: Chapter 1 - Description And Specifications

    The 3010 models use E1 lines, usually of the ISDN Primary Rate Interface type (ISDN-PRI). When expansion is needed, your MVP2410/3010 can be field-upgraded into a dual unit by installing the MVP24- 48 or 30-60 kit, which is essentially a second MultiVOIP motherboard that fits in an open expansion-card slot. The upgraded dual unit then accommodates two T1/E1 lines.

  • Page 7: Interface

    LED Descriptions. The MVP2410/3010 has four sets of LEDs plus a lone LED at its far right end. As viewed from the front of the MVP2410/3010, it is the two left groups that are active and present feedback about the operation of the unit.

  • Page 8: Chapter 2 - Installing And Cabling The Multivoip

    Chapter 2 – Installing and Cabling the Introduction The MVP2410 and 3010 MultiVOIP are somewhat heavy units. When these units are to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation.

  • Page 9: Rack Mounting Instructions For Mvp2410/3010

    Rack Mounting Instructions for MVP2410/3010 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.

  • Page 10: Cabling Procedure For Mvp2410/3010

    Windows GUI, you must call into the MultiVOIP’s Command Modem. Once a connection is made, the configuration process is identical to local configuration with the Windows GUI. Multi-Tech Systems, Inc. Chapter 2: Installing and Cabling the MultiVOIP Figure 2-3: Cabling for MVP2410/3010...
  • Page 11 Figure 2-4: MVP2410/3010 connections for ground & modem 5. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 2-4) and a metallic object that will provide an electrical ground.

  • Page 12: Chapter 3 - Software Installation

    2. Insert the MultiVOIP CD into your CD-ROM drive. The CD starts automatically. It may take a few moments for the Multi-Tech CD installation window to display. 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon. 4. An install screen appears. Select the install appropriate for your model.
  • Page 13 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied. Multi-Tech Systems, Inc. Figure 3-2: Install screen Figure 3-3: Destination...
  • Page 14 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is now complete. Multi-Tech Systems, Inc. Figure 3-4: Completion Figure 3-5: Configuration Chapter 3: Software Installation...

  • Page 15: Setup Overview

    ⇒ Ethernet/IP ⇒ Voice/Fax ⇒ Call Signaling ⇒ T1/E1/ISDN ⇒ Regional ⇒ Phone Book This setup process is followed by the Save & Reboot step which is very important. Multi-Tech Systems, Inc. Figure 3-6: Main Screen Chapter 3: Software Installation...

  • Page 16: Ethernet/Ip

    Setting both values to 0 effectively disables Diff Serv • FTP Server Enable is only needed for firmware and software updates to the MultiVOIP • TDM Routing can be used if necessary Multi-Tech Systems, Inc. Figure 3-7: IP settings Chapter 3: Software Installation...

  • Page 17: Voice/Fax

    The individual channels must be set up before use. The Copy Channel button can save a lot of time during this step if channels are to be set with the same parameters. Some options should be noted for future changes if necessary, but the defaults are likely to work without adjustment. Figure 3-8: Voice & Fax settings Multi-Tech Systems, Inc.
  • Page 18 Select any Automatic Disconnection options needed to ensure lines are not left “open” The Copy Channel button is available for easily transferring these settings to the other channels • Repeat for all channels to be used Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 19: Call Signaling

    There are three choices for Call Signaling: H.323, SIP and SPP. It is best to select one of these as the protocol to be used, rather than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech that allows dynamic IP allocation.
  • Page 20 • Enter information for the Primary and Alternate Registrars • Polling Interval (time between connect attempts) Keep Alive (time out for client un-registering) Behind Proxy/NAT device • Enter Public IP of Proxy/NAT server Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 21: T1/E1/Isdn Parameters

    The T1, E1 or ISDN parameters are the settings that pertain to the connection type that the MultiVOIP will attach to. The MVP2410 is designed to operate under North American or T1 standards; the MVP3010 is designed to operate under European or E1 standards ISDN Parameters (if applicable) are accessible in the T1/E1/ISDN Parameters screen.
  • Page 22 1111 1111 0000 0000 in data link FS bit of frame 12 set to 1 ISDN Parameters Select Terminal or Network Country Operator Multi-Tech Systems, Inc. Supervision Button: Answer Delay • Answer Delay Timer Tone Detection Available Tones / Answer Tones •...
  • Page 23 Calling Party • Called Party • J1 Commonly used in Japan, J1 differs in the handling of CRC checking/generation, remote alarms, synchronization, pulse shaping, and receive input thresholds. Multi-Tech Systems, Inc. Supervision Button: Answer Delay • Answer Delay Timer Tone Detection Available Tones / Answer Tones •...

  • Page 24: Regional

    Figure 3-11: Regional Parameters Actions: • Select the choice that matches the location of the MultiVOIP from the Country/Region field If there is not a selection to fit your needs, you may select Custom and set the tones manually Multi-Tech Systems, Inc.

  • Page 25: Phone Book

    Without a populated phone book, the VOIP unit is unable to translate call traffic. You will need the information for both a local and any remote sites that are to be used. Detailed descriptions and examples are available in chapter Figure 3-12: Phone Book screens Multi-Tech Systems, Inc.

  • Page 26: Save & Reboot

    Save & Reboot Any time that you change settings on the VOIP unit, you must choose the Save & Reboot option; otherwise all changes made will be lost when the MultiVOIP is reset or shutdown. Multi-Tech Systems, Inc. Chapter 3: Software Installation...

  • Page 27: Chapter 4 - Configuring Your Multivoip

    Phone Book setup and Chapter 6 will discuss the Statistics options and overall maintenance of the MultiVOIP. Software Categories Covered in This Chapter Ethernet/IP Voice/Fax Call Signaling o H.323/SIP/SPP T1/E1/ISDN SNMP Regional SMTP RADIUS Logs/Traces NAT Traversal Supplementary services Save Setup Connection o Settings Multi-Tech Systems, Inc.

  • Page 28: How To Navigate Through The Software

    Which Line Coding is used? • AMI • B8ZS • HDB3 Country code Email address for VOIP (optional) Reminder: Be sure to Save Setup Multi-Tech Systems, Inc. Configuration screen where info is entered: Ethernet/IP parameters T1/E1/ISDN T1/E1/ISDN T1/E1/ISDN Regional parameters SMTP parameters after entering configuration values.

  • Page 29: Ethernet/Ip

    The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both Diff Serv parameters (Call Control PHB and VOIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero Diff Serv values negate the prioritization scheme. Multi-Tech Systems, Inc.
  • Page 30 IP Mask n.n.n.n Gateway n.n.n.n Table is continued on next page… Multi-Tech Systems, Inc. Ethernet/IP Parameter Definitions Description Select to activate prioritization under 802.1p protocol (described below). Must be set to match network’s frame type. Default is Type II. Sets the priority for signaling packets.
  • Page 31 Enable SRV DNS Server IP n.n.n.n Address Multi-Tech Systems, Inc. Description Value is used to prioritize call setup IP packets. Setting this parameter to 0, in conjunction with VOIP Media PHB below will disable Diff Serv. Value is used to prioritize the RTP/RTCP audio IP packets.

  • Page 32: Voice/Fax

    The majority of the settings should be left at their default settings as changes often introduce problems with signal quality. In each field, enter the values that fit your particular setup. Figure 4-2: Voice/Fax parameters The Voice/FAX Parameters fields are described in the tables below. Multi-Tech Systems, Inc.
  • Page 33 The DTMF Gain (Dual Tone Multi-Frequency) controls the volume level of the DTMF tones sent out for Touch-Tone dialing. Default value: -4 dB. Not to be changed except under supervision of Multi-Tech Technical Support. Default value: -7 dB. Not to be changed except under supervision of Multi-Tech Technical Support.
  • Page 34 Cancellation Forward Error Correction Table is continued on next page… Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (continued) Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 35 0 – 3000 seconds Phone Number Table is continued on next page… Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (continued) Description The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soon as...

  • Page 36: Configurable Payload Type

    Whenever you interoperate with older MultiVOIP products (i.e., earlier than release X.11), for backward compatibility, make sure to configure the payload type values to default ones, to match the values of older MultiVOIP’s. Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (continued) Description Dynamic Jitter defines a minimum and a maximum jitter value for voice communications.

  • Page 37: Call Signaling

    H.323 H.323 is an ITU-T recommended set of standards for audio and video communications. The fields for this screen are defined in the table below. Multi-Tech Systems, Inc. Figure 4-13: H.323 call signaling Chapter 4: Configuring your VOIP...
  • Page 38 H.245 Tunneling (Tun) Parallel H.245 (FS + Tun) Annex –E (AE) Multi-Tech Systems, Inc. H.323 Call Signaling Parameter Definitions. Description Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Default: 1720 (H.323) Check this field to have traffic on current VOIP gateway controlled by a gatekeeper.

  • Page 39: Sip

    Chapter 4: Configuring your VOIP Session Initiation Protocol is the second option available for application layer control of the MultiVOIP. The fields are detailed in the table below. Figure 4-14: SIP call signaling Multi-Tech Systems, Inc.
  • Page 40 SIP proxy “Time to Live” value. seconds) Multi-Tech Systems, Inc. SIP Call Signaling Parameter Definitions Description Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060 Allows the MultiVOIP to work in conjunction with a proxy server.

  • Page 41: Spp

    Chapter 4: Configuring your VOIP Single Port Protocol was developed by Multi-Tech to allow for dynamic IP addressing when it is set to Registrar/Client mode. The other choice, Direct mode, has IP addresses assigned to the gateways. The table below describes all fields in the general SPP Call Signaling screen.
  • Page 42 Device Parameters – Public IP Address Multi-Tech Systems, Inc. SPP Call Signaling Parameter Definitions Description In direct mode, all VOIP gateways have static IP addresses assigned to them. In registrar/client mode, one VOIP gateway serves as registrar and all other gateways, being its clients, point to that registrar.

  • Page 43: Snmp

    (max.) Case sensitive. Permissions Read-Only, Read/Write Multi-Tech Systems, Inc. Figure 4-18: SNMP parameters screen SNMP Parameter Definitions Description Enables the SNMP code in the firmware of the MultiVOIP. This must be enabled for the MultiVOIP to communicate with and be controllable by the MultiVoipManager software.

  • Page 44: Regional

    If you need settings that are not available, the Custom selection will let you set the tones to what is necessary. The Regional Parameters fields are described in the table below. Figure 4-19: Regional parameters Multi-Tech Systems, Inc.
  • Page 45 Custom (button) Table is continued on next page… Multi-Tech Systems, Inc. “Regional Parameter” Definitions Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone, unobtainable tone (fast busy tone), survivability tone (tone...
  • Page 46 Cadence 3 duration in milliseconds Cadence 4 duration in milliseconds Multi-Tech Systems, Inc. Description MultiVOIP units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the MultiVOIP unit remotely. The country name values in this field set telephony parameters that allow the modem to work in the listed country.

  • Page 47: Smtp

    MultiVOIP or both, and the VOIP administrator might also be designated as the “Reply-To” party. The main function of the Reply-To address is to receive error or failure messages regarding the emailed reports. The SMTP Parameters screen is shown below: Figure 4-20: SMTP parameters Multi-Tech Systems, Inc.
  • Page 48 Number of Records integer Number of Days integer Multi-Tech Systems, Inc. “SMTP Parameters” Definitions Description In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen.
  • Page 49 IP address where call originated. Descript Identifier of site where call originated. Options When selected, log will not Silence Compression and Forward Error Correction by call originator. Multi-Tech Systems, Inc. “Custom Fields” Definitions Field Start Date, Time Call Mode Packets...

  • Page 50: Radius

    The accounting function is well suited for billing of VOIP telephony services. In the Select Attributes secondary screen (accessed by clicking on Select Attributes button), the VOIP administrator can select the parameters to be tallied by the RADIUS server. Figure 4-21: RADIUS settings Multi-Tech Systems, Inc.
  • Page 51 Identifier of where call originated. Options When selected, log will not use Silence Compression and Forward Error Correction by call originator. Multi-Tech Systems, Inc. RADIUS Screen Field Definitions Description When checked, the MultiVOIP will access the accounting functionality of the RADIUS server.

  • Page 52: Logs/Traces

    Logical port for SysLog Server. 514 is commonly used. Online Statistics integer Set the interval (in seconds) at which logging information will be updated. Updation Interval Multi-Tech Systems, Inc. Figure 4-22: Logs and Filters screens “Logs” Screen Definitions Chapter 4: Configuring your VOIP...

  • Page 53: Nat Traversal

    NAT/STUN) Keep Alive (Timers; 60 – 3600 NAT/STUN) (seconds) Multi-Tech Systems, Inc. Figure 4-23: NAT Traversal NAT Traversal Definitions Description Enables STUN client functionality in the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allows a server to assist client gateways behind a NAT firewall or router with their packet routing.

  • Page 54: Supplementary Services

    Copy Channel button and its dialog box - to copy a set of Supplementary Services parameters to all channels, select “Copy to All” and click Copy. Figure 4-24: Supplementary Services The Supplementary Services fields are described in the tables below. Multi-Tech Systems, Inc.
  • Page 55 CNI messages; in other VOIP brands, H.450 may be implemented differently and then the message presentation may vary.) Table is continued on next page… Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP Description The channel to be configured is selected here.
  • Page 56 When this button is clicked, all Supplementary Service parameters are set to their default values. Copy Channel Copies the Supplementary Service attributes of one channel to another channel. Attributes can be copied to multiple channels or all channels at once. Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP...

  • Page 57: Save Settings

    COM port that is available on the PC (if no COM ports are currently available, re-allocate COM port resources in the computer’s MS Windows operating system to make one available). Multi-Tech Systems, Inc. Chapter 4: Configuring your VOIP Figure 4-25: Error pop-up...
  • Page 58 If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). Figure 4-28: Cabling errors In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3. Multi-Tech Systems, Inc.

  • Page 59: Chapter 5 - Phone Book Configuration

    VOIP system, it is highly desirable to use the same VOIP protocol for all VOIP units in the system. SPP is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of VOIP gateways.

  • Page 60: Phonebook Starter Configuration

    “8” for all VOIP calls. “1” must immediately precede area code of dialed number. : write down 81. Answer Multi-Tech Systems, Inc. Euro, National Call Example Technician in central London (area 0207) to set up VOIP there, another in Birmingham (area 0121).
  • Page 61 7. In the “Protocol Type” field group, select the VOIP protocol that you will use (H.323, SIP, or SPP). Use the appropriate screen under Configuration | Call Signaling to configure the VOIP protocol in detail. 8. Click OK to exit from the Add/Edit Outbound Phonebook screen. Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration Euro, National Call Example London/Birmingham system.

  • Page 62: Inbound Phonebook

    8. Click OK to exit the inbound phonebook screen. 9. Click on Save Setup. Highlight Save and Reboot. Click OK. Your starter inbound phonebook configuration is complete. Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration Euro, National Call Example London/Birmingham system.

  • Page 63: Phone Book Descriptions

    Phone Book Descriptions Outbound Phone Book/List Entries Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Figure 5-1: Outbound Phone Book Multi-Tech Systems, Inc.

  • Page 64: Add/Edit Outbound Phone Book

    Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below). The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Multi-Tech Systems, Inc.
  • Page 65 Describes the facility or geographical location at which the call will be completed. Indicates protocol to be used in outbound transmission. Single Port Protocol (SPP) is a non-standard protocol designed by Multi-Tech. Indicates whether or not gatekeeper is used. The H.323 ID assigned to the destination MultiVOIP. Only valid if “Use Gatekeeper”...
  • Page 66 Gives access to secondary screen where an Alternate IP Route can be specified for backup or button redundancy of signal paths. For SIP & H.323 operation only. Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration Description Select if proxy server is used.
  • Page 67 IP address, which itself is connected to the PSTN (for example, via an FXO port on the self-same MultiVOIP could be connected to the PSTN). Multi-Tech Systems, Inc. Figure 5-3: Advanced button Alternate Routing Field Definitions...

  • Page 68: Inbound Phone Book/List Entries

    3. Call diverts to PSTN Line via PSTN. Alt IP address in voip accessing PSTN line. VOIP VOIP NETWORK 2. IP network fails. 1. Call originates. Figure 5-4: PSTN failover Inbound Phone Book/List Entries Figure 5-5: Inbound phonebook entries Multi-Tech Systems, Inc.

  • Page 69: Add/Edit Inbound Phone Book

    Chapter 5: Phonebook Configuration Add/Edit Inbound Phone Book Figure 5-6: Add/Edit Inbound Phone Book Multi-Tech Systems, Inc.
  • Page 70 In a SIP VOIP system, gateways can register with the SIP Proxy. In an SPP VOIP system, gateways can register with the SPP Registrar VOIP unit. Multi-Tech Systems, Inc. Description When checked, “Any Number” appears as the value in the Remove Prefix field.

  • Page 71: Phone Book Save And Reboot

    MultiVOIP units in the VOIP system can be configured, re-configured, and updated from one location using the MultiVOIP web interface software program or the MultiVOIP program (in conjunction with the built-in modem). Multi-Tech Systems, Inc. Chapter 5: Phonebook Configuration...

  • Page 72: Phonebook Examples

    P B X -5 1 7 4 -5 1 7 3 -5 1 7 2 -5 1 7 1 7 1 7 -5 1 7 0 Multi-Tech Systems, Inc. St. Paul Mpls & Suburbs Company VOIP/PBX Figure 5-7: North America example...
  • Page 73 PBX is actually located -- 763). A similar sequence of events occurs when the Baltimore employee calls number in the 651 and 952 area codes because number in both of these area codes are local calls in the Minneapolis/St. Paul area. Multi-Tech Systems, Inc.
  • Page 74 The Outbound Phone Book for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325”. Figure 5-12: Outbound Minneapolis example Multi-Tech Systems, Inc.

  • Page 75: Europe

    Wren Clothing Co. Wren Clothing Co. VOIP/PBX Site Bluebird Zipper Co. London VOIP/PBX Site London Amsterdam Netherlands Wren Clothing Co. Calls at London local rates VOIP/PBX Site Paris Local Calling Area France Figure 5-14: Local calling area Multi-Tech Systems, Inc.
  • Page 76 Vendors in Guildford, Lyon, and Rotterdam can be contacted as national calls by all company offices. The Netherlands Country Code: 31 Den Helder 0223 Haarlem 023 The Hague 0118 Middelburg Multi-Tech Systems, Inc. Figure 5-15: UK & France codes Leeuwarden Texel 0222 038 Zwolle 0299 Purmerend Beverwijk 0251 020 Amsterdam...
  • Page 77 -5173 -5172 -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 -29 83 -29 82 74 71 29 81 Multi-Tech Systems, Inc. Digital VoIP 200.2.10.3 Digital VoIP Digital 200.2.9.7 VoIP 200.2.8.5 Figure 5-17: Setup example Chapter 5: Phonebook Configuration Network Wren Clothing Co.
  • Page 78 Figure 5-19: London example inbound NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line. Multi-Tech Systems, Inc.
  • Page 79 The screen below shows Outbound Phone Book entries for the VOIP located in the company’s Paris facility. Figure 5-20: Paris example outbound The Inbound Phone Book for the Paris VOIP is shown below. Figure 5-21: Paris example inbound Multi-Tech Systems, Inc.
  • Page 80 The screen below shows Outbound Phone Book entries for the VOIP in the company’s Amsterdam facility. Figure 5-22: Amsterdam example outbound The Inbound Phone Book for the Amsterdam VOIP is shown below. Figure 5-23: Amsterdam example inbound Multi-Tech Systems, Inc.

  • Page 81: Variations Of Caller Id

    In x.06 release, when SIP protocol is used, CID Name field will duplicate value in CID Number field. Figure 5-26: VOIP Caller ID Case #2 – Call, through telco central office without standard CID, enters H.323 VOIP system. Multi-Tech Systems, Inc. CID Flow Generating VoIP Network H.323 or SPP...
  • Page 82 In x.06 release, when SIP protocol is used, CID Name field will duplicate value in CID Number field. Figure 5-28: VOIP Caller ID Case #4 – Remote FXS call on H.323 VOIP system. Multi-Tech Systems, Inc. CID Flow Central Office Generating...
  • Page 83 CID Name field will duplicate value in CID Number field. Figure 5-29: VOIP Caller ID Case #5 – Call through telco central office without standard CID enters DID channel in H.323 VOIP system. Multi-Tech Systems, Inc. CID Flow Generating VoIP...

  • Page 84: Chapter 6 - Using The Software

    Software Categories Covered in This Chapter System Information Call Progress Logs IP Statistics Link Management Registered Gateway Details Servers o H.323 GateKeepers o SIP Proxies o SPP Registrars Advanced o Packetization Time Multi-Tech Systems, Inc.
  • Page 85 Hardware ID alpha- numeric Multi-Tech Systems, Inc. Figure 6-1: System information System Information Parameter Definitions Description Indicates the version of the code that is used at the startup (booting) of the VOIP. The boot code version is independent of the software version.

  • Page 86: Statistics Section

    Statistics functions of the MultiVOIP software. The following screens are examples of what can be shown and are followed by detailed descriptions of the categories involved. Call Progress Figure 6-3: Call progress screen Multi-Tech Systems, Inc.
  • Page 87 (H.323, SIP, or SPP). Table is continued on next page… Multi-Tech Systems, Inc. Call Progress Details: Field Definitions Description Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed.

  • Page 88: Logs

    AE, Mux Silence Compression Forward Error Correction Logs Multi-Tech Systems, Inc. Description Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers come from Gateway Name field in Phone Book Configuration screen of remote VOIP.
  • Page 89 Supplementary Services Info Call Transferred To phone number Call Forwarded To phone number Multi-Tech Systems, Inc. Logs Screen Details: Field Definitions Description All calls are assigned an event number in chronological order, with the most recent call having the highest event number.

  • Page 90: Ip Statistics

    In certain applications, like audio and video data transmission, the need for high speed outweighs the need for verified data integrity. Sound or pictures often remain intelligible despite a certain amount of lost or disordered data packets (which comes through as static). Multi-Tech Systems, Inc.
  • Page 91 Received with integer Number of error-laden RTCP packets received by this VOIP gateway since the last Errors value “clearing” or resetting of the counter within the MultiVOIP software. Multi-Tech Systems, Inc. IP Statistics: Field Definitions Chapter 6: Using the Software...

  • Page 92: Link Management

    (Min/Max/Avg) in milliseconds Last Error as listed Multi-Tech Systems, Inc. Figure 6-6: Link management Link Management screen Field Definitions Description This is the IP address of the target endpoint to be pinged. This field determines how many pings will be generated by the Start Now command.

  • Page 93: Registered Gateway Details

    Registered Numbers List of Registered Numbers Multi-Tech Systems, Inc. Figure 6-7: Registered endpoints Description This is a descriptor for a particular VOIP gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack.

  • Page 94: Servers

    Type Primary, Predefined Priority Status registered, not registered Multi-Tech Systems, Inc. Figure 6-8: H.323 GateKeepers Description The IP address of the gatekeeper. TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. Identifier for gatekeeper...

  • Page 95: Sip Proxies

    Primary, Alternate Status registered, not registered Multi-Tech Systems, Inc. Figure 6-9: SIP proxies SIP Proxies (Statistics, Servers): Field Definitions Description The IP address of the SIP proxy by which the MultiVOIP is governed. TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.

  • Page 96: Spp Registrars

    Type Primary, Predefined Status registered, not registered Multi-Tech Systems, Inc. Figure 6-10: SPP registrars Description The IP address of the gatekeeper. TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper.

  • Page 97: Advanced

    Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel button on the Packetization Time screen. Simply click the boxes next to the channels you wish to copy the settings for. Multi-Tech Systems, Inc. Figure 6-11: Packetization time Increments (in Kbps)

  • Page 98: Multivoip Program Menu Items

    Download Factory Defaults Download Firmware Download User Defaults Set Password Uninstall Upgrade Software Multi-Tech Systems, Inc. Figure 6-12: Program menu MultiVOIP Program Menu Description Select this to enter the Configuration program where values for IP, telephony, and other parameters are set.

  • Page 99: Updating Firmware

    (from the perspective of the PC), this type of download cannot be initiated from the MultiVOIP software’s Program menu command set. Generally, updated firmware must be downloaded from the Multi-Tech website to the PC before it can be loaded from the PC to the MultiVOIP.

  • Page 100: Implementing A Software Upgrade

    MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the Multi-Tech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command.

  • Page 101: Downloading Firmware

    6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Firmware procedure is complete. Multi-Tech Systems, Inc. Figure 6-15: Password verification Figure 6-16: Firmware file...

  • Page 102: Downloading Factory Defaults

    6. Progress bars will appear at the bottom of the screen during the data transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete. Multi-Tech Systems, Inc. Figure 6-18: Password verify Figure 6-19: Dialog screen...

  • Page 103: Downloading Cas Protocol

    2. To use the Download CAS Protocol command, go to Start | Programs | MVP____ x.xx | Download CAS Protocol. 3. A message screen will appear warning that the download will entail a rebooting of the MultiVOIP. Click OK. Multi-Tech Systems, Inc. Figure 6-21: Download CAS Protocol Figure 6-22: Reboot acceptance Chapter 6: Using the Software...
  • Page 104 6. The MultiVOIP software will be closed when the download is complete. You will have to launch the MultiVOIP software again to continue using it. Multi-Tech Systems, Inc. Figure 6-23: Protocol files Chapter 6: Using the Software...

  • Page 105: Setting And Downloading User Defaults

    6. When the file transfer process is complete, the Dialog / IP Parameters screen will appear. 7. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself. Multi-Tech Systems, Inc. Figure 6-24: Save & Reboot MultiVOIP x.xx...

  • Page 106: Setting A Password

    NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or irretrievable, the user must contact Multi-Tech Tech Support in order to resume use of the MultiVOIP unit. 1. The MultiVOIP configuration program must be off when invoking the Set Password command. If it is on, the command will not work.

  • Page 107: Web Browser Interface

    MultiVOIP web browser interface. NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or irretrievable, the user must contact Multi-Tech Tech Support in order to resume use of the MultiVOIP web browser interface.

  • Page 108: Upgrading Software

    C:\Program Files\Multi-Tech Systems\MultiVOIP X.NN where the X is the software number and the .NN is the version number of the MultiVOIP software on your local drive. Of course the firmware file is named ‘mvpt1ftp.bin’.

  • Page 109: Ftp Server File Transfers ("Downloads")

    FTP Server File Transfers (“Downloads”) Multi-Tech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the VOIP unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or Firefox, used in conjunction with Windows Explorer).
  • Page 110 (the transfers may occur serially however). Although Multi-Tech does not provide an FTP client program with the MultiVOIP software or endorse any particular FTP client program, we remind our readers that adequate FTP programs are readily available under retail, shareware and freeware licenses.
  • Page 111 FTP file transfer is to be done with a web browser (shown below) or with an FTP client program (varies). 8. Use Download. Downloading can be done with a web browser or with an FTP client program. Multi-Tech Systems, Inc. File Names Description mvpt1Ftp.bin...
  • Page 112 Download with Web Browser: • In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 113 • In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).

  • Page 114: Web Browser Interface

    The content and organization of the web interface is directly parallel to the Windows interface. For each screen in the Windows interface, there is a corresponding screen in the web interface. The fields on each screen are the same, as well. Multi-Tech Systems, Inc. Figure 6-41: Web interface MultiVOIP Web Browser interface Overview Remote configuration and control of MultiVOIP units.
  • Page 115 Java directory on the product CD and double-click on the .EXE file to begin the installation. Follow the instructions on the Install Shield screens. The following screens are representative of the installation, but do not exactly match the current version that will install on your PC. Multi-Tech Systems, Inc.
  • Page 116 Windows interface. As noted earlier, logging functions cannot be handled via the web interface. And, because network communications will be slower than direct communications over a serial PC cable, command execution will be somewhat slower over the web browser interface than with the Windows interface. Multi-Tech Systems, Inc.

  • Page 117: Syslog Server Functions

    Chapter 6: Using the Software SysLog Server Functions Multi-Tech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).

  • Page 118: Appendix A - Cable Pin-Outs

    The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below. RJ-45 Ethernet Connector T1/E1 Connector T1/E1 Connector Multi-Tech Systems, Inc. End-to-End Pin Info Circuit Signal Name TD+ Data Transmit Positive TD- Data Transmit Negative...
  • Page 119 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Pin Functions (FXS/FXO Interface) FXS Pin Description Ring Multi-Tech Systems, Inc. Figure B-1: RJ-48 & RJ-11 Connectors FXO Pin Description Ring Appendix A: Cable Pinouts...

  • Page 120: Appendix B - Tcp/Udp Port Assignments

    IANA is 0-1023.” Well-known port numbers especially pertinent to MultiVOIP operation are listed below. Port Number Assignment List Function telnet tftp snmp snmp tray gatekeeper registration H.323 SysLog Multi-Tech Systems, Inc. Assignments Port Number 1719 1720 5060...

  • Page 121: Appendix C - Installation Instructions For T1/E1 Upgrade Card

    To install an expansion card into an MVP2410 or MVP3010, you must: 1. Power down and unplug the MVP2410/3010 unit. 2. Using a Phillips or star-bit screwdriver, remove the blank plate at the rear of the MVP2410/3010 chassis (see Figure C-1). Save the screw.
  • Page 122 6. Secure the vertical plate of the expansion card to the chassis with a screw. Operation The MVP2410/3010 front panel has two sets of identical LEDs. In the MVP2410/3010 without an expansion card, only the left-hand set of LEDs is functional. However, when the MultiVOIP unit has been upgraded with an MVP24-48 or MVP30-60 expansion card, the right-hand set of LEDs will also become active.

  • Page 123: Appendix D - Warranty And Repair Policies

    Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 124 Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi- Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/...

  • Page 125: Appendix E - Regulatory Information

    (2) This device must accept any interference that may cause undesired operation. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Multi-Tech Systems, Inc.
  • Page 126 No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 127: Appendix F - Waste Electrical And Electronic Equipment (Weee) Statement

    Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 128: Appendix G - C-Rohs Ht/Ts Substance Concentration

    Appendix G – C-ROHS HT/TS Substance 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 成分名称 印刷电路板 电阻器 电容器 铁氧体磁环 继电器 / 光学部件 二极管 / 晶体管 振荡器和晶振 调节器 电压传感器 变压器 扬声器 连接器...

  • Page 129: Index

    FTP Server function...108 FTP Server, logging out...112 H.323 Call Signaling parameter definitions...38 Identifying current firmware version ...100 IP Statistics fields ...91 Multi-Tech Systems, Inc. INDEX LED definitions... 7 Link Management fields... 92 Logs (Statistics) field definitions... 89 NAT Traversal screen fields... 53 Packet Prioritization 802.1p ...

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Multivoip mvp3010Multivoip mvp-2410

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