Multitech MultiVOIP MVP210 User Manual
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Multitech MultiVOIP MVP210 User Manual

Voice/fax over ip
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MultiVOIP
Voice/Fax over IP Gateways
MVP210/410/810
MVP210/410/810-SS
MVP210/410/810-FX
User Guide

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Summary of Contents for Multitech MultiVOIP MVP210

  • Page 1 ® MultiVOIP Voice/Fax over IP Gateways MVP210/410/810 MVP210/410/810-SS MVP210/410/810-FX User Guide...
  • Page 2 Technical Support Country By Email By Phone support@multitech.co.uk Europe, Middle East, Africa: (44) 118 959 7774 support@multitech.com U.S., Canada, all others: (800) 972-2439 or (763) 717-5863 Warranty Please visit www.multitech.com for warranty information for your product. MultiVOIP® Voice/Fax over IP Gateways...

  • Page 3: Table Of Contents

    Contents Chapter 1 – Product Overview .......................... 6 Feature Comparison Table ............................6 Interfaces to Help You Use the MultiVOIP ........................7 Overview of Front Panel LEDs ............................7 Computer Requirements ............................8 Specifications ................................9 Chapter 2 – Installing and Cabling the MultiVOIP ................... 10 Safety Warnings ..............................
  • Page 4 Contents Configuring Interface Parameters ..........................45 Call Signaling ................................58 Configuring SNMP ............................... 67 Configuring Regional Parameters ..........................68 Configuring SMTP Parameters ............................. 72 RADIUS ..................................75 Logs/Traces .................................. 77 NAT Traversal ................................78 Supplementary Services .............................. 79 Save Settings ................................82 Connection ..................................
  • Page 5 Contents Implementing a Software Upgrade ........................... 126 Downloading IFM Firmware ............................129 Setting and Downloading User Defaults ........................131 Setting a Password ..............................132 Upgrading Software ..............................134 FTP Server File Transfers (“Downloads”) ........................ 135 Web Browser Interface ............................140 Setting Up SysLog Server Functions ........................

  • Page 6: Chapter 1 - Product Overview

    Chapter 1 – Product Overview The MultiVOIP gateways, MVP210, MVP410, and MVP810 provide toll-free voice and fax communications over the Internet or an Intranet. By integrating voice and fax into your existing data network, you can substantially save on inter-office long distance toll charges. MultiVOIP gateways connect directly to phones, fax machines, key systems, PSTN lines, or a PBX to provide real-time, toll-quality voice connections to any office on your VOIP network.

  • Page 7: Interfaces To Help You Use The Multivoip

    Chapter 1 – Product Overview Interfaces to Help You Use the MultiVOIP Two interfaces help you use your MultiVOIP: ● A web interface ● Windows software interface The web interface and the Windows interface share content and organizational attributes. However, each interface has different logging capabilities.

  • Page 8: Computer Requirements

    Chapter 1 – Product Overview Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these requirements: ● IBM-compatible PC with MS Windows operating system ● Have an available COM port for connection to the MultiVOIP The computer does not need to be connected to the MultiVOIP permanently.

  • Page 9: Specifications

    Chapter 1 – Product Overview Specifications MVP210 models MVP410 models MVP810 or MVP410 + 428 100-240 VAC 100-240 VAC External transformer: 3A Operating Voltage/Current 1.2 - 0.6 A 1.2 - 0.6 A Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz Power Consumption 19 watts 29 watts...

  • Page 10: Chapter 2 - Installing And Cabling The Multivoip

    Chapter 2 – Installing and Cabling the MultiVOIP The MVP210 MultiVOIP models are tabletop units. The MVP410 and MVP810 MultiVOIPs are heavier units. As such two or more people need to install these units into racks. Read the safety notices before beginning installation.

  • Page 11: Mvp410/810 Models Content List

    Chapter 2 – Installing and Cabling the MultiVOIP MVP410/810 models content list ● MVP410 or MVP810 ● DB9 to DB25 cable ● Mounting brackets and screws ● Power cord ● Printed Cabling Guide Mounting MVP410 and MVP810 in Racks You can mount the MultiVOIPs in an industry-standard EIA 19-inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.

  • Page 12: Connecting The Mvp210 To Lan And Telephone Equipment

    Chapter 2 – Installing and Cabling the MultiVOIP Connecting the MVP210 to LAN and Telephone Equipment To connect the MultiVOIP unit to your LAN and telephone equipment: Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in the figure that follows.
  • Page 13 Chapter 2 – Installing and Cabling the MultiVOIP c. For a DID connection. (DID Example: DID fax system or DID voice phone lines) Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP.
  • Page 14 Chapter 2 – Installing and Cabling the MultiVOIP For DID channels only For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card. DID is not supported on the –SS or –FX models. Disconnect power.

  • Page 15: Connecting Multivoip To Lan And Telephone Equipment (Mvp-410/810)

    Chapter 2 – Installing and Cabling the MultiVOIP Connecting MultiVOIP to LAN and Telephone Equipment (MVP-410/810) To connect the MultiVOIP to your LAN and telephone equipment.: Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in the figure that follows.
  • Page 16 Chapter 2 – Installing and Cabling the MultiVOIP c. For a DID connection. (DID Examples: DID fax system or DID voice phone lines.) Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP.
  • Page 17 Chapter 2 – Installing and Cabling the MultiVOIP Pull the main circuit card out about 5 inches (the power connection to the board prevents it from being removed entirely from the chassis). Identify the channels on which the DID interface is used. Position the jumper for each DID channel so that it does not connect the two jumper posts.

  • Page 18: Chapter 3 - Installing Software

    Chapter 3 – Installing Software Setting up your MultiVOIP involves the following tasks: Install the software onto the PC. This step is described in further detail in this chapter. Set values for telephony and IP parameters appropriate for your system. This step is described in detail in Chapter 4.
  • Page 19 Chapter 3 – Installing Software Select a program folder location for the MultiVOIP software program icon. Click Next. Progress screens appear while files are being copied. MultiVOIP® Voice/Fax over IP Gateways...
  • Page 20 Chapter 3 – Installing Software In the next wizard panel, select the COM port that the command PC uses when communicating with the MultiVOIP unit. After you install the software, you can re-set the COM port using the MultiVOIP Software. To do so, from the sidebar menu, select Connection | Settings.

  • Page 21: Configuring For Voip Communications

    Chapter 3 – Installing Software Configuring for VOIP Communications This section describes the basic configuration needed to start VOIP communications. ● Ethernet/IP ● Voice/Fax ● Interface ● Call Signaling ● Regional ● Phone Book This setup process is followed by an important Save & Reboot step. Other chapters in this guide describe configuration in detail.

  • Page 22: Setting Ip Address

    Chapter 3 – Installing Software Setting IP Address For basic functioning of the unit, you must set a unique LAN IP address as well as a subnet mask and Gateway IP. Other settings here control specific features and protocols. These setting are not necessary for basic operation. Chapter 4 describes all settings.
  • Page 23 Chapter 3 – Installing Software Enter DNS Server IP Address If desired, check the Enable SRV checkbox. The Diff Serv Parameters group helps you specify settings for routers that are Diff Serv compatible Setting both values to 0 effectively disables Diff Serv. FTP Server Enable is only needed for firmware and software updates to the MultiVOIP.

  • Page 24: Setting Voice/Fax Parameters

    Chapter 3 – Installing Software Setting Voice/Fax Parameters You must configure the individual channels before using your unit. If channels have the same parameters, you can use the Copy Channel button to save time. You can note some options for future changes if necessary, but default settings likely work, without adjustment.
  • Page 25 Chapter 3 – Installing Software To configure channels: From the Select Channel drop-down list, select the channel you want to configure. In the Fax/Modem Parameters group: a. From the Set Max Baud Rate drop-down list, select a rate that matches a fax machine (2400 to 14400 bps).

  • Page 26: Setting Interface Parameters

    Chapter 3 – Installing Software Setting Interface Parameters The Interface parameters control the telephony settings that are applied to the individual MultiVOIP channels. Configure each channel for the type of interface you are using. Channel 1 is selected by default. Note: Features are available or unavailable depending on the selected interface type.
  • Page 27 Chapter 3 – Installing Software To set Interface Parameters: From the Channel drop down list, select Channel whose parameters you want to configure. From the Interface Type drop down list, select FXS, FXO, E&M or DID (FXS/FXO only for –SS and –FX series) From the Regeneration group, select how signal is regenerated;...
  • Page 28 Chapter 3 – Installing Software b. Complete Disconnect fields: • Current Reversal (use current reversal to disconnect) • Current Loss (loss of current triggers disconnect) • Current Loss Timer (time after current loss to disconnect; in milliseconds) • Silence Detection Enable (use silence detection to disconnect) •...

  • Page 29: Setting Call Signaling

    Chapter 3 – Installing Software Setting Call Signaling There are three choices for Call Signaling: H.323, SIP and SPP, the –SS models only support SIP and the –FX models support SIP and SPP, but not H.323. It is best to select one of these as the protocol to be used, rather than mixing them.
  • Page 30 Chapter 3 – Installing Software Configuring H.323 Call Signal This feature is not supported by –SS and –FX series. Check Fast Start, as this may be needed for third-party vendor compatibility. In the Signaling Port field, type a port number. The default is 1720. If a gatekeeper is to control VOIP check Register with Gatekeeper.

  • Page 31: Setting The Region Or Country

    Chapter 3 – Installing Software Setting the Region or Country Select the country or region in which the MultiVOIP unit operates. Use the custom option if the available settings are not adequate. From the Country/Region drop-down list, select the location of the MultiVOIP. If no location fits your needs, select Custom and set the tones manually.

  • Page 32: Defining The Phone Book

    Chapter 3 – Installing Software Defining the Phone Book A populated phone book helps the VOIP unit translate call traffic. You need the information for both a local site and any remote sites. Chapter 5 provides detailed descriptions and examples. MultiVOIP®...

  • Page 33: Saving Your Settings And Rebooting

    Chapter 3 – Installing Software Configuring the Outbound Phone Book Select Add Entry. To allow unmatched destinations an alternative, check Accept Any Number. In the Destination Pattern field, type the number necessary to get out from the PBX system followed by the calling code of the destination In the Remove Prefix field, type the PBX access digit.

  • Page 34: Chapter 4 - Configuring Your Multivoip

    Chapter 4 – Configuring Your MultiVOIP Two interfaces help you use your MultiVOIP: ● A web interface ● Windows software interface You must set eight parameters for proper MultiVOIP operation. You must know the IP address used, the IP mask, the Gateway IP, the Domain Name Server information, and the telephone interface type.

  • Page 35: Navigating The Software

    Chapter 4 – Configuring Your MultiVOIP Navigating the Software To launch the MultiVOIP software: From the Start button, select All Programs, MultiVOIP x.xx, where x represents version number. Select Configuration. The software offers several ways to access the parameter that you want to use: ●...

  • Page 36: Configuration Information Checklist

    Chapter 4 – Configuring Your MultiVOIP Configuration Information Checklist The following chart helps you organize the configuration information needed. The –SS and –FX models do not support E&M or DID. Info Info Type of Configuration Info Gathered: Configuration screen where info is entered: Obtained? Entered? IP info for VOIP unit...

  • Page 37: Setting Ethernet/Ip

    Chapter 4 – Configuring Your MultiVOIP Setting Ethernet/IP This section describes the Ethernet settings needed for the MultiVOIP unit. In each field, enter the values that fit the network to which the MultiVOIP is connected. For many settings, the default values work best. Try these settings first unless you are certain that you need to change a parameter.
  • Page 38 Chapter 4 – Configuring Your MultiVOIP Ethernet/IP Parameter Definitions Field Name Values Description Ethernet Parameters Packet Prioritization Select to activate prioritization under 802.1p protocol (described below). (802.1p) Frame Type Type II, SNAP Must be set to match network’s frame type. Default is Type II. 802.1p A draft standard of the IEEE about data traffic prioritization on Ethernet networks.
  • Page 39 Chapter 4 – Configuring Your MultiVOIP Ethernet/IP Parameter Definitions (continued) Field Name Values Description Diff Serv Diff Serv PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by Parameter Diff Serv-compatible routers. There are 64 values, each with an elaborate technical description. These fields descriptions are found in TCP/IP standards RFC2474, RFC2597, and, for present purposes, in RFC3246, which describes the value 34 (34 decimal;...

  • Page 40: Setting Voice/Fax Parameters

    Chapter 4 – Configuring Your MultiVOIP Setting Voice/Fax Parameters Configure the Voice/Fax section for each channel used. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
  • Page 41 Chapter 4 – Configuring Your MultiVOIP Voice/Fax Parameter Definitions Field Name Values Description Default When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel 1-2 (210) Channel to be configured is selected here. 1-4 (410) 1-8 (810) Copy Channel Copies the Voice/FAX attributes of one channel to another channel.
  • Page 42 Chapter 4 – Configuring Your MultiVOIP Voice/Fax Parameter Definitions (continued) Coder Parameters Coder Manual or Determines whether selection of coder is manual or automatic. When Automatic Automatic is selected, the local and remote voice channels negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 43 Chapter 4 – Configuring Your MultiVOIP Voice/Fax Parameter Definitions (continued) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook AutoCall, The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without Alert Offhook the user having to dial a Phone Directory Database number. As soon as you access the Alert local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote MultiVOIP identified in the Phone Number box of this option.
  • Page 44 Chapter 4 – Configuring Your MultiVOIP Voice/Fax Parameter Definitions (continued) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems.

  • Page 45: Configuring Interface Parameters

    Chapter 4 – Configuring Your MultiVOIP When interoperating with older MultiVOIP products (i.e., earlier than release x.11), for backward compatibility, configure the payload type values to default ones, which match the values of older MultiVOIP’s. Configuring Interface Parameters The Telephony Interface parameters are set individually for each channel and include the line types as well as some specific situational settings for those that need them.
  • Page 46 Chapter 4 – Configuring Your MultiVOIP Configuring FXS Loop Start Parameters The figure and table that follow describe the parameters applicable to FXS Loop Start. FXS Loop Start Interface: Parameter Definitions Field Name Values Description Dialing Options fields FXS (Loop Start) Enables FXS Loop Start interface type.
  • Page 47 Chapter 4 – Configuring Your MultiVOIP FXS Loop Start Interface: Parameter Definitions (continued) Field Name Values Description Flash Hook Options fields Generation Not applicable to FXS interface Detection Range for Min. and Max., For a received flash hook to be regarded as such by the MultiVOIP, its 50 - 1500 duration must fall between the minimum and maximum values given here milliseconds...
  • Page 48 Chapter 4 – Configuring Your MultiVOIP Configuring Message Waiting The Message Waiting Indication feature provides an audible or visible indication that a message is available. A type of message waiting is sounding a special dial tone (called stutter dial tone), lighting a light, or indicator on the phone.
  • Page 49 Chapter 4 – Configuring Your MultiVOIP The Channel type corresponding to that Inbound phone book entry has to be FXS on the Interface ● screen. The Message Waiting Indication has to be either Light or Stutter Dial Tone on the Interface Parameters ●...
  • Page 50 Chapter 4 – Configuring Your MultiVOIP FXO Interface: Parameter Definitions Field Name Values Description Interface Type Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out are pulse tones or DTMF. Inter Digit Timer 1 to 10 seconds This is the length of time that the MultiVOIP waits between digits.
  • Page 51 Chapter 4 – Configuring Your MultiVOIP FXO Supervision When the selected Interface type is FXO, the Supervision button is active. Click Supervision to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type. The table that follows describes the settings for FXO Supervision. MultiVOIP®...
  • Page 52 Chapter 4 – Configuring Your MultiVOIP FXO Supervision Parameter Definitions Field Name Values Description Answer Supervision fields Current Reversal When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes off hook).
  • Page 53 Chapter 4 – Configuring Your MultiVOIP FXO Supervision Parameter Definitions (continued) Field Name Values Description Disconnect Supervision fields DTMF Tone Enables supervision of call disconnection using DTMF tones. DTMF Tone Pairs Low Tones 697Hz 770Hz 852Hz 941Hz High Tones 1209Hz 1336Hz 1447Hz 1633Hz...
  • Page 54 Chapter 4 – Configuring Your MultiVOIP E&M Parameters The parameters applicable to the E&M telephony interface type are shown in the figure and described in the table that follows. Analog MVP210/410/810 models support the E&M interface. -SS and -FX models do not. MultiVOIP®...
  • Page 55 Chapter 4 – Configuring Your MultiVOIP E&M Interface Parameter Definitions Field Name Values Description Interface E&M Enables E&M functionality Type I – V Type of E&M interface being used – the individual types are detailed below. Default = Type II. Mode 2-wire or 4-wire Each E&M interface type can be either 2-wire or 4-wire audio.
  • Page 56 Chapter 4 – Configuring Your MultiVOIP E&M Interface Types There are five different types of the E&M interface and the MVP210/410/810 models support them all; but Type IV is largely unused and is not described in this section. The figures that follow show the pin assignments for the MVP RJ48 connector when used in the E&M jacks on the back of the unit as well as how the signals are used for types one, two, three and five.
  • Page 57 Chapter 4 – Configuring Your MultiVOIP DID Parameters The parameters applicable to the Direct Inward Dial (DID) telephony interface type are shown in the figure that follows and described in the table that follows. The –SS and –FX models do not support DID. The DID interface allows one phone line to direct incoming calls to any one of several extensions without a switchboard operator.

  • Page 58: Call Signaling

    Chapter 4 – Configuring Your MultiVOIP Call Signaling Three types of Call Signaling are available: H.323, SIP and SPP. Each type has features that may make it more appealing to use than the others, depending on your needs. The –SS and –FX models do not support H.323 signaling.
  • Page 59 Chapter 4 – Configuring Your MultiVOIP H.323 Call Signaling Parameter Definitions. Field Name Values Description Use Fast Start Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Signaling Port port Default: 1720 (H.323) Register with Gatekeeper Check this field to have traffic on current VOIP gateway controlled by a gatekeeper.
  • Page 60 Chapter 4 – Configuring Your MultiVOIP Session Initiation Protocol is available for application layer control of the MultiVOIP. The fields are detailed in the table that follows. MultiVOIP® Voice/Fax over IP Gateways...
  • Page 61 Chapter 4 – Configuring Your MultiVOIP SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port port Port number on which the MultiVOIP UserAgent software module is waiting for any incoming SIP requests. Default = 5060 Use SIP Proxy Allows the MultiVOIP to work in conjunction with a proxy server.
  • Page 62 Chapter 4 – Configuring Your MultiVOIP Configuring SIP Server The MultiVOIP 210/410/810-SS models have the additional capability of SIP survivability. This section describes the settings for SIP server mode. SIP Server Configuration Parameter Definitions Field Name Values Description In “Survivability” mode, the MVP-SS unit can function as a SIP server for other gateways in its Operating Mode Survivability -or-...
  • Page 63 Chapter 4 – Configuring Your MultiVOIP SIP Server: Predefined Endpoint Parameters. Use the SIP Server Endpoints screen to specify the VOIP gateways that depend on the MVP-SS unit: ● As their primary SIP server (if the MVP-SS is used in “Stand-Alone” mode, as set in the SIP Server | Configuration screen) or ●...
  • Page 64 Chapter 4 – Configuring Your MultiVOIP SIP Server Predefined Endpoints Parameter Definitions Field Name Values Description Endpoint Name name Identifier for gateway within SIP VOIP system. Maximum length is 33 characters. Password password This password is for authentication of gateway to SIP server. Registration Type Static, Static registrations are fixed and the contact information for them is configured by the...
  • Page 65 Chapter 4 – Configuring Your MultiVOIP Multi-Tech developed Single Port Protocol for dynamic IP addressing when the feature is set to Registrar/Client mode. The other setting, Direct mode, has IP addresses assigned to the gateways. The table below describes fields in the general SPP Call Signaling screen. The –SS models do not support SPP. MultiVOIP®...
  • Page 66 Chapter 4 – Configuring Your MultiVOIP SPP Call Signaling Parameter Definitions Field Name Values Description Mode Direct, In direct mode, all VOIP gateways have static IP addresses assigned to them. Client, or In registrar/client mode, one VOIP gateway serves as registrar and all other gateways, Registrar being its clients, point to that registrar.

  • Page 67: Configuring Snmp

    Chapter 4 – Configuring Your MultiVOIP Configuring SNMP If you want to manage your MultiVOIP remotely using the MultiVoipManager software, set the Simple Network Management Protocol parameters. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the Enable SNMP Agent checkbox on the SNMP Parameters screen. The –SS and –FX series MultiVOIPs have limited SNMP functionality available.

  • Page 68: Configuring Regional Parameters

    Chapter 4 – Configuring Your MultiVOIP Configuring Regional Parameters Use the Regional Parameters to set the phone signaling tones and cadences. For the country selected, the standard set of frequency pairs is listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones.
  • Page 69 Chapter 4 – Configuring Your MultiVOIP “Regional Parameter” Definitions Field Name Values Description Country/Region USA, Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, Japan, UK, busy tone, unobtainable tone (fast busy tone), survivability tone (tone heard briefly, 2 Custom seconds, after going off hook denoting survivable mode of VOIP unit), re-order tone (a tone pattern indicating the need for the user to hang up the phone), and intercept tone (a tone...
  • Page 70 Chapter 4 – Configuring Your MultiVOIP “Regional Parameter” Definitions (continued) Field Name Values Description Country Selection for country name MultiVOIP units operating with the X.06 software release (and above) include a Built-In Modem built-in modem. The administrator can dial into this modem to configure the (not applicable to MultiVOIP unit remotely.
  • Page 71 Chapter 4 – Configuring Your MultiVOIP Setting Custom Tones and Cadences (optional). A secondary dialog box allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busy-tones or “unobtainable” tones or “re-order” tones or “survivability” tones. This helps the user to specify tone-pair attributes that are not found in any of the standard national/regional telephony toning schemes.

  • Page 72: Configuring Smtp Parameters

    Chapter 4 – Configuring Your MultiVOIP Configuring SMTP Parameters Setting the SMTP Parameters (Log Reports by Email). Use the SMTP Parameters screen for configuring how log reports are handled by email. Email Address for VOIP (for email call log reporting) This is needed only if log reports of VOIP call traffic are sent by email.
  • Page 73 Chapter 4 – Configuring Your MultiVOIP “SMTP Parameters” Definitions Field Name Values Description Enable SMTP To send log reports by email, enable this checkbox. To enable the SMTP feature, you must also select “SMTP” in the Logs screen. Requires If checked, the MultiVOIP sends Authentication information to the SMTP server. Authentication The authentication information indicates if the email sender has permission to use the SMTP server.
  • Page 74 Chapter 4 – Configuring Your MultiVOIP Click Select Fields to open the SMTP Parameters dialog box. This secondary dialog box helps you customize email logging. The MultiVOIP software logs data about aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which items are included in the email log reports.

  • Page 75: Radius

    Chapter 4 – Configuring Your MultiVOIP RADIUS In general, RADIUS is concerned with authentication, authorization, and accounting. The MultiVOIP supports the accounting and authentication functions. The accounting function is well suited for billing of VOIP telephony services. In the Select Attributes secondary screen (accessed by clicking on Select Attributes button), you can select the parameters that the RADIUS server tallies.
  • Page 76 Chapter 4 – Configuring Your MultiVOIP The table that follows describes the fields of the RADIUS screen. RADIUS Screen Field Definitions Field Name Values Description Enable Accounting When checked, the MultiVOIP accesses the accounting functions of the RADIUS server. Server Address n.n.n.n IP address of the RADIUS server that handles accounting (billing) for the current MultiVOIP unit.

  • Page 77: Logs/Traces

    Chapter 4 – Configuring Your MultiVOIP Logs/Traces The Logs/Traces window lets you choose how the VOIP administrator receives log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. The VOIP administrator receives log reports in one of three ways: ●...

  • Page 78: Nat Traversal

    Chapter 4 – Configuring Your MultiVOIP NAT Traversal Setting the NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable only when the MultiVOIP is operating in SIP mode. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. This is not available on the –SS models.

  • Page 79: Supplementary Services

    Chapter 4 – Configuring Your MultiVOIP Supplementary Services Supplementary Services features derive from the H.450 standard, which brings to the VOIP telephony functionality once only available with PSTN or PBX telephony. Even though the H.450 standard refers only to H.323, Supplementary Services are still applicable to the SIP and SPP VOIP protocols. Three of the features implemented under Supplementary Services are closely related.
  • Page 80 Chapter 4 – Configuring Your MultiVOIP The table that follows describes the Supplementary Services fields. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-2 (210); The channel to be configured is selected here. 1-4 (410); 1-8 (810) Call Transfer Enable Select to enable the Call Transfer function in the VOIP unit.
  • Page 81 Chapter 4 – Configuring Your MultiVOIP Supplementary Services Definitions (continued) Field Name Description Calling Party, If the ‘home’ VOIP unit is originating the call and Calling Party is selected, then the identifier (from the Allowed Name Caller Id field) is sent to the remote VOIP unit being called. The Caller Id field gives the remote VOIP Type (CNI) administrator a plain-language identifier of the party that is originating the call occurring on a specific channel.

  • Page 82: Save Settings

    Chapter 4 – Configuring Your MultiVOIP Save Settings Save & Reboot Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click Save Setup in the sidebar, then Save & Reboot. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you are prompted about designating that setup as a “User Default”...

  • Page 83: Troubleshooting Software Issues

    Chapter 4 – Configuring Your MultiVOIP Troubleshooting Software Issues In the lower left corner of the screen, the connection status of the MultiVOIP appear. The messages in the lower left corner change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program.

  • Page 84: Chapter 5 - Configuring The Phone Book

    Chapter 5 – Configuring the Phone Book When a VOIP serves a PBX system, ensure that the VOIP’s operation is transparent to the telephone end user. Make sure the VOIP does not dial extra digits to reach users elsewhere on the network that the VOIP serves. VOIP service commonly reduces dialed digits.

  • Page 85: Initially Configuring The Phonebook

    Chapter 5 – Configuring the Phone Book Initially Configuring the Phonebook This section describes setting up the phone book. It provides examples that help you enter the correct numbers for proper MultiVOIP operation. Initially, you set up two VOIP locations and establish VOIP communication. Once this is accomplished, you can easily add other VOIP sites to the network.
  • Page 86 Chapter 5 – Configuring the Phone Book In the Destination Pattern field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Euro, National Call Example Euro, International Call Example Long-Distance Example Seattle/Chicago system.

  • Page 87: Configuring The Inbound Phonebook

    Chapter 5 – Configuring the Phone Book Configuring the Inbound Phonebook Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration) Go to Phone Book | Inbound Phonebook | Add Entry. In the Remove Prefix field, type the local calling code (area code, country code, city code, etc.) preceded by any other access digits that are required to reach your local site from the remote VOIP location.

  • Page 88: Phone Book Descriptions

    Chapter 5 – Configuring the Phone Book Phone Book Descriptions Outbound Phone Book/List Entries Fields in the Details group differ depending on the protocol (H.323, SIP, or SPP) associated with the selected list entry. MultiVOIP® Voice/Fax over IP Gateways...
  • Page 89 Chapter 5 – Configuring the Phone Book Add/Edit Outbound Phone Book Enter Outbound Phone Book data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
  • Page 90 Chapter 5 – Configuring the Phone Book Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number” appears as the value in the Destination Pattern field. Number The Any Number feature works differently depending on whether or not an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
  • Page 91 Chapter 5 – Configuring the Phone Book Add/Edit Outbound Phone Book: Field Definitions (continued) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or VOIP administrator must choose between UDP and TCP transmission protocols. Protocol UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed...
  • Page 92 Chapter 5 – Configuring the Phone Book Configuring Alternate Routing Alternate routing provides an alternate path for calls if the primary IP network cannot carry the traffic. Sometimes during failure, call traffic is temporarily diverted into the PSTN. However, you also use alternate routing to divert traffic to a redundant (backup) unit in case one VOIP unit fails.

  • Page 93: Inbound Phone Book/List Entries

    Chapter 5 – Configuring the Phone Book PSTN Failover Feature. You can program the MultiVOIP to divert calls to the PSTN temporarily if the IP network fails. The following figure provides an example. 4. Call completed 3. Call diverts to PSTN Line via PSTN.
  • Page 94 Chapter 5 – Configuring the Phone Book Add/Edit Inbound Phone Book MultiVOIP® Voice/Fax over IP Gateways...
  • Page 95 Chapter 5 – Configuring the Phone Book Enter Inbound Phone Book data for your MultiVOIP. The table that follows describes the Add/Edit Inbound Phone Book window. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number” appears as the value in the Remove Prefix field. Number The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H.323 protocol, Proxy for SIP protocol, Registrar...

  • Page 96: Phone Book Save And Reboot

    Chapter 5 – Configuring the Phone Book Authorized User Name and Password for SIP To enable the Registration Options on the Add/Edit Inbound Phone Book, activate Use SIP Proxy Option on the Call Signaling, SIP Parameters Screen. Then add the IP address for the Primary Proxy in the SIP Proxy Parameters. This allows you to add a Username and Password to the Inbound Phone Book entry.

  • Page 97: Phonebook Examples

    Chapter 5 – Configuring the Phone Book Phonebook Examples North America This section describes how Outbound and Inbound Phonebook entries work with multiple area codes. This example uses a company with offices in Minneapolis and Baltimore. The local calling area of Minneapolis consists of multiple adjacent area codes. Baltimore’s local calling area consists of a base area code plus an overlay area code.
  • Page 98 Chapter 5 – Configuring the Phone Book The figure that follows shows Outbound Phonebook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound Phonebook match the Outbound Phonebook entries of the Baltimore VOIP, as shown below. To call the Minneapolis/St.
  • Page 99 Chapter 5 – Configuring the Phone Book The simplest case is a call from Baltimore to a phone within the Minneapolis/St. Paul area code where the company’s VOIP and PBX are located, namely 763. Here, the local VOIP removes 1763 and dials 9 to direct the call to its local 7-digit PSTN.

  • Page 100: Europe

    Chapter 5 – Configuring the Phone Book Europe The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX.
  • Page 101 Chapter 5 – Configuring the Phone Book The next example has the following features: ● Employees in all cities can call each other over the VOIP system using 4-digit extensions. ● Calls to Outer London and Inner London, greater Amsterdam, and greater Paris are accessible to all company offices as local calls.
  • Page 102 Chapter 5 – Configuring the Phone Book The illustration that follows shows an outline of the equipment setup in these three offices. MultiVOIP® Voice/Fax over IP Gateways...
  • Page 103 Chapter 5 – Configuring the Phone Book The following figure shows Outbound Phone Book entries for the VOIP located in the company’s London facility. The Inbound Phone Book for the London VOIP is shown below. Note: You can use commas in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line.
  • Page 104 Chapter 5 – Configuring the Phone Book The figure that follows shows Outbound Phone Book entries for the VOIP located in the company’s Paris facility. The Inbound Phone Book for the Paris VOIP is shown below. MultiVOIP® Voice/Fax over IP Gateways...
  • Page 105 Chapter 5 – Configuring the Phone Book The figure that follows shows Outbound Phone Book entries for the VOIP in the company’s Amsterdam facility. The Inbound Phone Book for the Amsterdam VOIP follows. MultiVOIP® Voice/Fax over IP Gateways...

  • Page 106: Variations Of Caller Id

    Chapter 5 – Configuring the Phone Book Variations of Caller ID The Caller ID feature depends on both the telco central office and the MultiVOIP phone book. For more information, see the diagram series that follows. The illustration that follows shows VOIP caller ID example 1, a call through telco central office with standard CID, entering VOIP system.
  • Page 107 Chapter 5 – Configuring the Phone Book The illustration that follows shows VOIP Caller ID Example 3, a call through telco central office without standard CID, entering SPP VOIP system. CID Flow Call is received Call originates here here. at 5:47pm, Sept 27. Central Office Terminating Generating...
  • Page 108 Chapter 5 – Configuring the Phone Book The illustration that follows shows VOIP Caller ID Example 5, a call through telco central office without standard CID entering DID channel in H.323 VOIP system. CID Flow Call is received Call originates here here.

  • Page 109: Chapter 6 - Using The Software

    Chapter 6 – Using the Software This chapter describes the software that helps you operate and maintain your MultiVOIP. It also describes how to update the firmware and software. Software categories covered in this chapter include: ● System Information ● Call Progress ●...
  • Page 110 Chapter 6—Using the Software System Information Window This window presents system information that is useful for troubleshooting. You can find the information under the Configuration section. The figure that follows shows an example of system information, which won’t exactly match your system information. System Information Parameter Definitions Field Name Values...

  • Page 111: Statistics Section

    Chapter 6—Using the Software A setting in the Logs/Traces screen—which is under the Configuration section—controls how often the System Information window is updated. Statistics Section You can use the Statistics functions of the MultiVOIP software to monitor ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting.
  • Page 112 Chapter 6—Using the Software Call Progress Details: Field Definitions Field Name Values Description Channel Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed. Call Details Duration H/M/S The length of the call in hours, minutes, and seconds (hh:mm:ss).

  • Page 113: Logs

    Chapter 6—Using the Software Call Progress Details: Field Definitions (continued) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers come from Gateway Name field in Phone Book Configuration screen of remote VOIP.
  • Page 114 Chapter 6—Using the Software Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time dd:mm:yyyy The starting time of the call.
  • Page 115 Chapter 6—Using the Software FROM Details Gateway Name alphanumeric Identifier for the VOIP gateway that originated this call. IP Address n.n.n.n IP address of the VOIP gateway from which the call was received. Options FEC, SC Displays VOIP transmission options used by the VOIP gateway originating the call. These may include Forward Error Correction or Silence Compression.

  • Page 116: Ip Statistics

    Chapter 6—Using the Software IP Statistics UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection- oriented transmission of data. Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassembly of packets into their correct order if they arrive out of order.
  • Page 117 Chapter 6—Using the Software IP Statistics: Field Definitions Field Name Values Description IP Address n.n.n.n IP address of the MultiVOIP. For an IP address to be displayed here, the MultiVOIP must have DHCP enabled. Its IP address, in such a case, is assigned by the DHCP server. “Clear”...

  • Page 118: Link Management

    Chapter 6—Using the Software Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your VOIP network. This utility generates pings of variable sizes at variable intervals and records the response to the pings. Link Management screen Field Definitions Field Name Values Description...

  • Page 119: Registered Gateway Details

    Chapter 6—Using the Software Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). You configure these parameters in the Call Signaling screen and in the Add/Edit Outbound Phone Book screen.

  • Page 120: Servers

    Chapter 6—Using the Software Servers H.323 GateKeepers The –SS and -FX series of MultiVOIPs do not support H.323. H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n The IP address of the gatekeeper. Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it.

  • Page 121: Sip Proxies

    Chapter 6—Using the Software SIP Proxies SIP Proxies (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n The IP address of the SIP proxy by which the MultiVOIP is governed. Port port TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.
  • Page 122 Chapter 6—Using the Software SPP Registrars The –SS models do not support the SPP signaling protocol. SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n The IP address of the gatekeeper. Port port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it.

  • Page 123: Advanced

    Chapter 6—Using the Software Advanced Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main VOIP software screen. In dealing with RTP parameters, the Packetization Time screen is closely related to both Voice/FAX Parameters and to IP Statistics.

  • Page 124: Multivoip Program Menu Items

    Chapter 6—Using the Software MultiVOIP Program Menu Items After you have installed the MultiVOIP program on the PC, you can launch it from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP x.xx | … ). This section describes the software functions available on this menu.

  • Page 125: Updating Firmware

    Chapter 6—Using the Software “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the MultiVOIP unit.

  • Page 126: Implementing A Software Upgrade

    Chapter 6—Using the Software Implementing a Software Upgrade You can use a single command at the MultiVOIP Windows interface— namely Upgrade Software—to upgrade MultiVOIP software locally. This command downloads firmware, including the H.323 stack, and factory default settings from the controller PC to the MultiVOIP unit. When using the MultiVOIP Windows interface, you can also transfer firmware and factory default settings from controller PC to MultiVOIP in stages by using separate commands.
  • Page 127 Chapter 6—Using the Software Downloading Firmware The MultiVOIP Configuration program must be off when invoking the Download Firmware command. If it is on, the command does not work. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP x.xx | Download Firmware.
  • Page 128 Chapter 6—Using the Software Downloading Factory Defaults The MultiVOIP Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command does not work. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP x.xx. | Download Factory Defaults.

  • Page 129: Downloading Ifm Firmware

    Chapter 6—Using the Software Downloading IFM Firmware The Interface Module (IFM) is the telephony interface for analog MultiVOIP units. There is one IFM for each channel of the MultiVOIP unit. For each channel, the IFM handles the analog signals to and from the attached telephone, PBX or CO line.
  • Page 130 Chapter 6—Using the Software The IFM Firmware Download dialog box appears. Check Copy to All IFMs and click OK.s Different IFMs in the same VOIP are only rarely loaded with different IFM firmware. The main MultiVOIP Configuration screen appears. Progress bars appear at the bottom of the screen while files are being copied.

  • Page 131: Setting And Downloading User Defaults

    Chapter 6—Using the Software Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations, and restore a working configuration if necessary.

  • Page 132: Setting A Password

    Chapter 6—Using the Software Setting a Password Windows Interface After designating a user name and setting a password, that password is required to gain access to the MultiVOIP software. You can assign only one user name and password to a VOIP unit. The user name is required when communicating with the MultiVOIP through the web browser interface.
  • Page 133 Chapter 6—Using the Software When MultiVOIP program asks for password at launch of program, the program simply shuts down if CANCEL is selected. The MultiVOIP program produces an error message if an invalid password is entered. Web Browser Interface Setting a password is optional when using the MultiVOIP web browser interface. Only one password can be assigned and it works for all MultiVOIP software functions (Windows interface, web browser interface, FTP server, and all Program menu commands, for example, Upgrade Software –...

  • Page 134: Upgrading Software

    Chapter 6—Using the Software Upgrading Software As noted earlier the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and settings. The settings can be either Factory Default Settings or Current Configuration Settings. Note: To upgrade a MultiVOIP from software version 6.04 or earlier, an ftp primer file must first be sent to the VOIP.

  • Page 135: Ftp Server File Transfers ("Downloads")

    Chapter 6—Using the Software FTP Server File Transfers (“Downloads”) Multi-Tech built an FTP server into the MultiVOIP unit. Therefore, you can transfer files from the controller PC to the VOIP unit by using an FTP client program or even using a browser and Windows Explorer. The terminology of “downloads”...
  • Page 136 Chapter 6—Using the Software Install FTP Client Program or Use Substitute. Install an FTP client program on the controller PC. You can use FTP to transfer files by using a web browser with a local Windows browser. This approach is somewhat clumsy because it requires use of two application programs rather than one.
  • Page 137 Chapter 6—Using the Software Identify Files to be Updated. Determine which files to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred has “Ftp” as the part of its filename just before the suffix (or extension).
  • Page 138 Chapter 6—Using the Software To download with a web browser: In the local Windows browser, locate the directory holding the MultiVOIP program files. The default ● location is C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 139 Chapter 6—Using the Software To download with FTP client program: In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP ● program files. The default location is C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).

  • Page 140: Web Browser Interface

    Use the Multi-Tech FTP site to download the Java Runtime Environment installation files These versions of JRE work with the current release of the MultiVOIP units. Java 6 update 11 Windows 32bit: ftp://ftp.multitech.com/multivoip/java/jre-6u11-windows-i586-p.exe Java 6 update 11 Windows 64bit: ftp://ftp.multitech.com/multivoip/java/jre-6u11-windows-x64.exe Initially, you must use the local Windows interface to assign the VOIP unit an IP address.
  • Page 141 To use the web interface, go to the Multi-Tech ftp site and download the version of the Java Runtime Environment that works with the current release of the MultiVOIP units. Links to the JRE follow: Java 6 update 11 Windows 32bit ftp://ftp.multitech.com/multivoip/java/jre-6u11-windows-i586-p.exe Java 6 update 11 Windows 64bit ftp://ftp.multitech.com/multivoip/java/jre-6u11-windows-x64.exe After the Java program is installed, you can access the MultiVOIP using the web browser interface.

  • Page 142: Setting Up Syslog Server Functions

    Chapter 6—Using the Software Setting Up SysLog Server Functions Multi-Tech included SysLog server functions into the software of the MultiVOIP units. SysLog is a standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement SysLog features, use a SysLog client program, sometimes referred to as a “daemon”.

  • Page 143: Appendix A - Cable Pin-Outs

    Appendix A – Cable Pin-Outs Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector This section describes the functions of the individual conductors of the MultiVOIP’s Ethernet port on a pin-by- pin basis.

  • Page 144: Voice/Fax Channel Connectors

    Appendix A – Cable Pin-Outs Voice/Fax Channel Connectors Pin Functions (E&M Interface) Description Function Input Output 4-Wire Output 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description...

  • Page 145: Appendix B - Tcp/Udp Port Assignments

    Appendix B – TCP/UDP Port Assignments Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.

  • Page 146: Appendix C - Installing An Mvp428 Upgrade Card

    Appendix C – Installing an MVP428 Upgrade Card This appendix describes how to install an additional circuit board into the MVP410, improving it from a 4- channel VOIP to an 8-channel VOIP. Procedure Overview (A) Attach four standoffs to main circuit card. (B) Mate the 60-pin connectors (male connector on main circuit card;...
  • Page 147 Appendix C—Installing an MVP428 Upgrade Card back panel screws (3) Slide the main circuit board out of the chassis far enough to unplug the power connector. power connector Unplug the power connector from the main circuit board. Slide the main circuit board completely out of the chassis and place on a non-conductive, static-safe tabletop surface.
  • Page 148 Appendix C—Installing an MVP428 Upgrade Card There are two copper-plated holes at the LED edge of the circuit card. Place a nut beneath each hole, with the lock washer side in contact with board. Attach a standoff to each location. Standoff locations (2) at LED edge of board (top view).

  • Page 149: Appendix D - Regulatory Information

    Appendix D – Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits,...
  • Page 150 Appendix D—Regulatory Information Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

  • Page 151: Appendix E - Waste Electrical And Electronic Equipment (Weee) Statement

    Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 152: Appendix F - C-Rohs Ht/Ts Substance Concentration

    Appendix F – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 铅 六价铬 (CR6+) 汞 镉 多溴联苯 多溴二苯醚 成分名称 (PBDE) (PB) (Hg) (CD) (PBB) 印刷电路板 电阻器 电容器...

  • Page 153: Index

    Index Auto Disconnect, 44 Identifying current firmware version, 127 AutoCall/Offhook, 43 IFM firmware, 129 IP Statistics fields, 118 Cabling: 210, 12; 410/810, 15 Call Hold, 79 LED descriptions, 7 Call Name Identification, 79 Link Management fields, 119 Call Progress fields, 112 Logs (Statistics) field definitions, 115 Call Transfer, 79 Call Waiting, 79...
  • Page 154 Index T.38, 41 Updating firmware, 126 Voice/FAX parameter definitions, 40 MultiVOIP® Voice/Fax over IP Gateways...

This manual is also suitable for:

Multivoip mvp410Multivoip mvp810Multivoip mvp810-fxMultivoip mvp810-ss

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