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Multitech MVP-2400 Quick Start Manual

Digital and analog voice/ip gateways
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Voice / Fax over IP Networks

Quick Start Guide

for
Voice/IP Gateways
Digital Models (T1, E1, ISDN-PRI):
MVP-2400/2410/3010
Analog Models: MVP-210/410/810

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Summary of Contents for Multitech MVP-2400

  • Page 1: Quick Start Guide

    Voice / Fax over IP Networks Quick Start Guide Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2400/2410/3010 Analog Models: MVP-210/410/810...
  • Page 2 Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439 http://www.multitech.com...

  • Page 3: Table Of Contents

    CONTENTS Introduction Safety Warnings Lithium Battery Caution Safety Warnings Telecom MultiVOIP Startup Tasks Phone/IP Details *Absolutely Needed* Before Starting the Installation Gather IP Information Gather Telephone Information Gather Telephone Information Gather Telephone Information Obtain Email Address for VOIP (for email call log reporting) Identify Remote VOIP Site to Call Idenitfy VOIP Protocol to be Used Placement...

  • Page 4: Introduction

    Safety Warnings MultiVOIP Quick Start Guide Introduction This manual will get your MultiVOIP up and running quickly. For more details, see the MultiVOIP User Guide. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability.

  • Page 5: Multivoip Startup Tasks

    MultiVOIP Quick Start Guide Startup Tasks MultiVOIP Startup Tasks Task Summary Collecting Phone/IP The MultiVOIP must be configured to Details (vital!) interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems. Placement Decide where you’ll mount the voip.

  • Page 6: Phone/Ip Details *Absolutely Needed* Before Starting The Installation

    Gathering Phone/IP Details MultiVOIP Quick Start Guide Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly.

  • Page 7: Gather Telephone Information

    MultiVOIP Quick Start Guide Gathering Phone/IP Details Phone/IP Details *Absolutely Needed* Gather Telephone Information E1 Phone Parameters Info needed to operate: MVP3010 Ask phone company or PBX maintainer. E1 Telephony Parameters: Record for this VOIP Site • Which frame format is used? _____ Double Frame _____...

  • Page 8: Obtain Email Address For Voip (For Email Call Log Reporting)

    Gathering Phone/IP Details MultiVOIP Quick Start Guide Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log reporting) required if log reports of Optional VOIP call traffic are to be sent by email SMTP Parameters Preparation Task: To: I.T.

  • Page 9: Placement

    MultiVOIP Quick Start Guide Voip Placement & PC Settings Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide.

  • Page 10: Quick Hookups

    Quick Hookups MultiVOIP Quick Start Guide Quick Hookups Hookup for MVP2410 & MVP3010...
  • Page 11 MultiVOIP Quick Start Guide Quick Hookups Hookup for MVP410 & MVP810...
  • Page 12 Quick Hookups MultiVOIP Quick Start Guide Hookup for MVP2400 DIGITAL VOICE COMMAND ETHERNET Power Connection TRUNK 10/100 RS232 POWER Command Port Connection PSTN Telephony Connection Network Connection Hookup for MVP210 E&M RS232 E&M FXS/FXO FXS/FXO ETHERNET 10/100 COMMAND POWER...

  • Page 13: Load Multivoip Control Software Onto Pc

    MultiVOIP Quick Start Guide Software Installation Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start.

  • Page 14: Phone/Ip Starter Configuration

    Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box. 4. Enter telephone system information. Analog MultiVOIPs Digital MultiVOIPs MVP-210/410/810 MVP-2400/2410/3010 Go to Go to Configuration | Interface. Configuration | T1/E1/ISDN. Enter parameters obtained from...
  • Page 15 MultiVOIP Quick Start Guide Phone/IP Starter Config. Phone/IP Starter Configuration (continued) 7. (continued) Enter this email address in the “Login Name” field. Type the password for this email account. Enter the IP address of the email server where the MultiVOIP’s email account is located in the “Mail Server IP Address”...

  • Page 16: Phonebook Starter Configuration (With Remote Voip)

    Phonebook Starter Config. MultiVOIP Quick Start Guide Phonebook Starter Configuration (with remote voip) To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building.
  • Page 17 MultiVOIP Quick Start Guide Phonebook Starter Config. 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line”...
  • Page 18 Phonebook Starter Config. MultiVOIP Quick Start Guide 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Euro, National Call Long-Distance Example Example Seattle-Chicago system.
  • Page 19 MultiVOIP Quick Start Guide Phonebook Starter Config. 6. Tally up the number of digits that must be dialed to reach the remote voip site (including prefix digits of all types). Enter this number in the “Total Digits” field. North America, Euro, National Call Long-Distance Example Example...

  • Page 20: Inbound Phonebook

    Phonebook Starter Config. MultiVOIP Quick Start Guide 8. Select the voip protocol that you will use (H.323 or SIP). 9. Click OK. to exit from the Add/Edit Outbound Phonebook screen. Inbound Phonebook 1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration 2.
  • Page 21 MultiVOIP Quick Start Guide Phonebook Starter Config. 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Euro, National Call Long-Distance Example Example Seattle-Chicago system. London/Birming.
  • Page 22 Phonebook Starter Config. MultiVOIP Quick Start Guide 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.”...

  • Page 23: Phonebook Tips

    Phonebook Tips MultiVOIP Quick Start Guide Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. Use Dialing Patterns, Not Complete Phone Numbers . You will not generally enter complete phone numbers in the voip phonebook.
  • Page 24 Phonebook Tips MultiVOIP Quick Start Guide access codes . There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’...
  • Page 25 MultiVOIP Quick Start Guide Phonebook Tips Using a Comma Detail Commas are used in telephone = 1-second pause dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key in many PBX systems systems).
  • Page 26 Phonebook Tips MultiVOIP Quick Start Guide NOTES...

  • Page 27: Phonebook Example

    MultiVOIP Quick Start Guide Phonebook Example Phonebook Example One Common Situation Boise Office Area: 208 PBX System. Voip Example. This company has offices in three Main Number: different cities. The PBX units all operate alike. 333-2700 PSTN Notably, they all give access to outside lines using “9.”...
  • Page 28 Phonebook Example MultiVOIP Quick Start Guide Boise Office Area: 208 Boise Voip Boise Voip PBX System. Inbound Phonebook Outbound Phonebook Main Number: Prefix Description Total Prefix to Prefix Description Prefix to Destin. 333-2700 to Add Incoming Calls Digits Remove to Add Addr Outgoing Calls PSTN...
  • Page 29 MultiVOIP Quick Start Guide Phonebook Example Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix Description Total Prefix to Prefix Description Prefix to Destin. to Add Incoming Calls Digits Remove to Add Addr Outgoing Calls Remove Pattern 1208 Incoming calls 91505...
  • Page 30 Phonebook Example MultiVOIP Quick Start Guide Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix Description Total Prefix to Prefix Description Prefix to Destin. to Add Incoming Calls Digits Remove to Add Addr Outgoing Calls Remove Pattern Other Details: Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix...
  • Page 31 MultiVOIP Quick Start Guide Phonebook Example Enlarged Phonebook Worksheet...

  • Page 32: Connectivity Test

    Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: Connections for digital MultiVOIPs for analog MultiVOIPs (MVP-2400/2410/3010 (MVP-210/410/810) MultiVOIP to local PBX MultiVOIP to local phone station –OR-- MultiVOIP to extension of...
  • Page 33 Stop bits Click OK twice to exit settings dialog boxes. 7. Make VOIP call. for digital MultiVOIPs for analog MultiVOIPs (MVP-2400/2410/3010 (MVP-210/410/810) Make call from an extension Make call on a local phone of the local PBX. line accessing PSTN directly...
  • Page 34 Connectivity Test MultiVOIP Quick Start Guide 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0...
  • Page 35 MultiVOIP Quick Start Guide Connectivity Test Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below. [00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master...

  • Page 36: Troubleshooting

    Troubleshooting MultiVOIP Quick Start Guide Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. A.

  • Page 37: Limited Warranty

    Warranty MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 38: Technical Support

    Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.fr (33) 1-64 61 09 India support@ (91) 124-340778 multitechindia.com U.K. support@ (44) 118 959 7774 multitech.co.uk...

  • Page 39: Regulatory Information

    MultiVOIP Quick Start Guide Regulatory Info Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use...
  • Page 40 82000250...

This manual is also suitable for:

Mvp-2410Mvp-3010Mvp-210Mvp-410Mvp-810

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